Password Manager Data Vault App Negative ReviewsAscendo Inc.

Password Manager Data Vault Negative Reviews

4.7
4.76457 star

Total 25 Negative Reviews

Password Manager Data Vault App Complaints & User Negative Comments 2024

Password Manager Data Vault app received 25 complaints, negative comments and reviews by users. Have you ever had a bad experience using Password Manager Data Vault? Can you share your negative thoughts about password manager data vault?

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Password Manager Data Vault for Negative User Reviews

Good Product with IssuesI have used this product for years and find it extremely good, however just recently I have found issues with the product, synchronising between devices is now deleting passwords which is disastrous for a product like this and something that is of great concern. Also updating a password does is not always saved. What’s going on with the product now on iOS 14.x?.Version: 7.3.31

User of 10 years now fed upThe apps update in 2019 means edits and new additions don’t save. You come out and go back in they’re gone or back to last edit. App support has a non functioning web address too. (I’ve an iPhone XR btw). After ten years of loyal use the last few updates are frustrating me horrendously. Now looking a new app. So disappointed..Version: 7.3.24

Don’t lose your password to get into the vault.This is well organized and works good however it doesn’t sync well to a computer. When I first set it up it was fine, has some weird encryption which I’m sure is great for safety feature however if you lose your password to get into the vault forget about ever getting your passwords again luckily my face ID still works it’s the only way I can get. I cannot get into my computer anymore because there’s no way of re-syncing..Version: 7.3.31

RIP OFFAlthough it implies you can download to your ipad or iphone and also to your pc to enter and transfer the data - you have to pay for the pc versions as well!!!.Version: 0

Does not recognize passwordI have used this app without fail for years, awesome performance until yesterday when the app decided it no longer will accept the password I have used for years!!! I am at attempt 8, now what?.Version: 7.3.10

False advertisingThe sync claims made by this app are very deceptive, it has a long list of sync options in reality it will really only auto sync with iCloud the rest of the options are manual sync only, meaning you have to remember to sync every time you make changes. Some of the sync options require the additional purchase of the PC or Mac versions of the software also not listed in the description. If you want to sync between devices be careful!!.Version: 4.6.45

Poor ProductI purchased this iphone product specifically because of its sync ability with Windows. What a let down. For one its very hard to organise things in this app due to the limted folder structure. You can only go down to about 2 levels which is no good if you want to keep multiple customers information in this database for example. I asked support via an email about this and even though they got back to me straight away their answer was pretty much tough luck. We're not going to implement further folders or a decent structure for their paying customers. It also appears there is a bug or limitation in the windows app about the maximum length of the password you can use. For some reason when i tried to use the same password as that on the iphone app it kept telling me it was too long !!!! You can't use a password because its too long. And this is a security product. What a joke. That means to get it syncing with my windows machine i'd have to set a simple password on both the iphone and the PC so they can sync. How stupid is that. Dont bother. Just get Keepass as that performs far better than this product and is totally free..Version: 4.3.15

Synchronization is a mysteryI have had this app on my MacBook for years. I thought I would install it on my iPad in the vain hope that I could travel without my laptop and have access to my passwords and other information. Alas the iPad version will not sync, or restore from the MacBook version. The app is so poor you can’t even browse iCloud to find the file. The MacBook version can create backup in iCloud,, but the iPad can’t see it. The iPad version also won’t let you search for a backup copy. It is not worth buying..Version: 7.3.19

Not ImpressedIt appears that we have another greedy developer who wants to charge twice for a program. I already paid once for this App and now it appears that most new features are only included in a new 'Premium' version for an additional cost ($6.49). Is this a sign of enhancements to come - In App purchases? Also, I don't know how you can call the new icons 'Hi res', compared to the previous version they are 'blocky' and lack detail – a big step backwards as the previous ones were great. Some are not even recognisable (credit cards). I’m yet to find the new themes for IPhone 5s under the Tools > Display Options; all I can find is a reduced set of background colour options under Tools > Display Settings. Maybe the missing ones are in the Premium version. Over-all, I’d like to be able to return to the previous version!.Version: 5.1.51

Really suffers from missing functions eg - attach images!!!This is an okay, simple app, you can store and send basic data from cc details, logins etc. However, for the money it needs a lot more functionality, especially the ability to attach images, such as a copy of your passport etc. Please provide this in a future update asap..Version: 0

Starting to see problemsI have been using datavault for several years now. Recently I started to see problems where it isn’t remembering changes that I’ve made two passwords and other information. I thought maybe I was doing something wrong, but just ran into a situation where a new password wasn’t saved properly. To check, I fixed the password again, saved it, and exited Datavault. When I came back in the password had reverted to the previous value. A subsequent attempt was remembered successfully. I’ve had suspicions about this in the past, but always thought it was me. I don’t think so anymore..Version: 7.3.31

Not saving edited recordI have been loyal customer of this product. Lately I see that I started missing new data I thought I just created. 1st off all no save features on new edited or created record. Now I have to click on Edit/Done button more than once to see the new record. This is crazy. Saving sensitive record shouldn’t be left to chance. I sent message via the tech support address on the help page and no one gets back to you. I am thinking of switching now because of its lack of support..Version: 7.3.31

DatavaultThis version for the Iphone does not download the Desktop manager which makes it impossible to sync with the computer. I have the version for the Blackberry that does include the Desktop manager and unfortunately this version of the Desktop manager will not synce with the Iphone. There is no mention of the Iphone on the Ascendo website..Version: 0

Watch out for the Premium update it will cause problems!I purchased the premium pack and after operating this app successfully for several years on ipad! iPhone and MacBook (and Windows), it stuffed all the synchronisation up. I still haven't resolved it and after 2 hours of messing around trying to ensure my database is the correct one and seriously considering ditching Data Vault!.Version: 5.1.51

Wow badThese positive reviews have to be placed by this company this is a copy of my last correspondence from customer service representative Alli was "I am sorry the $9.99 is causing you to lose sleep. Your recourse could have been to answer my original email so that I would know what we've already tried to help you get your iOS devices syncing to each other" What trying to help every other app in the world is an automatic sync. even after numerous emails my devices will not sync at all. Even when I go through the many steps of deleting data and reloading etc. IT WILL NOT AND IT NEVER HAS SYNCED. Let alone an iCloud sync automatically ( it has never done this and the company doesn't even pretend it will anymore ) I have wasted so much time on this app. Do not waste your time and aggravation, choose one of the others, these reviews are false and misleading . ( have to be placed here by the company) I didn't want to put all my passwords on another app. But they are too valuable and I have no choice..Version: 4.5.18

Full-featured but poorly designedI tried this app briefly. It has a good set of features, but it is ugly and inconsistent with the rest of the iPhone's user interface. Buttons are always in the wrong places compared to other apps (for example, when you are filling in a form, there should be a "Go" button or similar at the bottom right of the keyboard to submit the form, but this app instead puts a "Save" button somewhere else). The maximum length for the master password is surprisingly short. Modal alerts kept popping up while I was trying to use the app. The English translations are poor. I found mSecure to be much better-designed, with a similar set of features and an identical price..Version: 4.5.18

Last update broke FaceIDNo more faceID, regardless of how many resets, etc. Not happy..Version: 7.2.15

Was a good app until developer got money hungryAdditional In app purchase ON TOP of app price to get 256 encryption when other apps provide this as standard is just greedy. Sync between iOS device and Mac is a pain and don't get me started on the lack of Touch ID. Wouldn't surprise me if they take a year to add this feature and then charge extra for it. Better password apps out there that offer more value for money.Version: 5.1.51

Backup and restore are utterly uselessThis program has no working backup or restore functionality. Well, it says it’s there, but it doesn’t work. Hopefully you never ever ever get a new phone, if you do you are SOL. Over a hundred passwords gone, thanks for the incompetence..Version: 7.3.31

Does Not Synch IOS DevicesI bought this app specifically because it claims to synch iOS devices through iCloud. I have it on my iPad and my iPhone. Synch is setup correctly, iCloud is setup on both devices correctly, been through their trouble shooting and it simply does not work! I'm a Director of I.T., so I know what I'm doing. There is a disclaimer at the bottom of their trouble shooting blaming Apple for not providing enough information and wait for updates. Lame! Far as I'm concerned, I got hosed. But good luck trying to get a refund!.Version: 4.5.18

Using this app for many years but. . .This was my review: “It is a very good app that keeps all our devices in sync through Dropbox, would like to be able to use other cloud services.” So they added iCloud to the sync on the IOS but they did not add iCloud as a sync for windows devices. With so many devices, we got forked over and when trying to go back and access backups that are listed, they do not exist in the folder. So although it worked great when we had to manually sync, they did a poor job of thinking trough the cloud based sync and IMHO missed a huge opportunity to set up their own cloud service and gain subscription fees. I plan on transitioning to another platform that clearly syncs from a designated cloud location. Sorry and goodby.Version: 7.3.31

No SupportThe last update was over 3 years ago, say no more!.Version: 7.3.31

HelpI changed iphones and after putting everything into new phone I go to DataVault and it promts me for new password, 2 of them. I put my password in and once opened it is just like its brand new. I went to restore and it sauysbmy password is incorrect. I tried a few different ones. Read on site to enter 10 wrong passwords then I would be prompted to do new password. I tried this a few different times and it never promoted me. I have called every number I can find f or the company, I have emailed to email address it has on its site for support and no one ever acknowledged me. I loved it while I had it but their customer service is horrible. This is a lot of my information why cant they acknowledge me and lead me in correct direction?.Version: 7.3.31

Icloud feature needs more workPretty good app. Does most of what you would expect. Shame about the synchronisation between devices. The last update purported to offer icloud backup / sync but it resolutely fails on my devices despite multiple reboots / reinstallations etc etc etc. Hopefully future updates will fix this issue..Version: 4.5.18

Great until nowSeveral times now this app has not saved the passwords I’ve put in. I’ve been using the app for years and now it is malfunctioning. Just updated a few passwords that I had to change and they didn’t save twice in a row now. Just spent the last little while having to figure out my new password for my Xbox. Not good. iPhone XS software 13.2.3.Version: 7.3.24


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