- 91.8LEGITIMACY SCORE
- 93.3SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Air Canada + Aeroplan App Complaints & User Negative Comments 2024
Air Canada + Aeroplan app received 104 complaints, negative comments and reviews by users. Have you ever had a bad experience using Air Canada + Aeroplan? Can you share your negative thoughts about air canada + aeroplan?
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Air Canada + Aeroplan for Negative User Reviews
✓ Change Seats?!?This app is only moderately good for viewing information. Actually doing anything like booking or changing seats is terrible. Example: I currently have round trip tickets and I want to change seat location on the return flight. Every time I try, it shows the right flight/plane but shows I’m sitting in the same seats as my first flight (which I’m really not)..Version: 5.17
✓ Not Complete-Missing Baggage TrackingUnless I missed it, the app does not have the capability to track your baggage. This is a very convenient feature with other airline apps from Delta, United, American, Lufthansa etc. Add this feature and it brings it closer to par with its competitors..Version: 5.27.1
✓ Late late lateEvery flight I’ve been on with you lately has been late.Version: 5.25
✓ Comfortable planeI’ve flown air Canada several times from Aust. I find them great. Good can be average but that’s the same for all airlines. One of my flights got cancelled, they did automatically rebook me but it was for 14hrs later, after speaking with them I did get on a standby about 8hrs later. They delivered my luggage to my hotel in Banff by the following morning. I’m just a little disappointed points have not come through to my account & I will have to chase them..Version: 5.34.1
✓ Can’t change email addressHow do I change my email address within the app.Version: 5.24.1
✓ Mr. LovelyThe worst airline app. Does not air Canada have a technical team? Otherwise, it can be subletting. So many errors every minutes you use it. I cannot believe this app has been used for several years but no one fix the errors. This is a national flag carrier app. Shame !.Version: 5.40
✓ Cannot retrieve boarding passesThere is a glitch in this app that does not allow you to access or save your boarding pass after you’ve checked in. I checked in fine but when I went to retrieve my boarding pass, the tab slid up then down immediately, not allowing me to see or save it. Now I have to go to the check in desk at the airport early, to get a printed pass..Version: 5.34.1
✓ Shared calendar with shared reservation deletes flightsWe have a family shared iCloud calendar. We also share reservations in the app. The problem is that when the other person taps on Trips at the bottom, the app sends a deleted notification to the Calendar Inbox to everyone else. It says “Flight … deleted by …”. This should be fixed ASAP. Also, there are a lot of taps (steps) to see basic information, and information comes piece-wise: why can I see all information other than the terminal info, which I can see on the next screen? Why not include it in the previous screen? And so on..Version: 5.23.3
✓ Site is full of technical issuesLast year this was the best site on the iPhone . Easy fast efficient . In the last few months when trying to make a booking a error message pops up and says the company has been notified. Deleting the app and reinstall does nothing, clearing the cache the same. I even called Aeroplan..Version: 5.34.1
✓ Embarrassingly Arrogant Customer ServiceAir Canada lost my bag while I traveled from YYZ to DCA about 10 days ago. You would expect that after having the audacity to charge for checked baggage they’d at least attempt to get in touch with me to make things right after my bag was delayed for 3 days. But no, not only does Air Canada not have the shame to reach out. They don’t feel the need to respond to my requests submitted via their own form. They know I paid via their own app but will act like they don’t have any accountability to their customers..Version: 5.22.1
✓ Very slow appAs above and the AC website is just as slow. I sent the above comments a few months ago and nothing has improved. Air Canada deserves a very much better app.Version: 4.37
✓ Missing flight infoI don’t trust this app. On both my inbound and outbound flights AC34 Sydney->Vancouver->Toronto and AC33 Toronto->Vancouver->Sydney the app only shows Vancouver as the destination. To verify I am correctly travelling to my real final destination I have to log into my computer and use the air canada website. I don’t see the point of this app if it does not show my entire booking end to end..Version: 4.19
✓ Terrible updateThis new version of the Air Canada app does not function well at all. Navigation is clunky and not intuitive, it crashes frequently, a booking reference is needed to track flights (sometimes I want to track a flight for someone I’m meeting not just my own flights), it is difficult to search the schedule, and for own bookings far less flight details are available than in the previous version. Hopefully this is a temporary version whilst AC’s overall system is updated....Version: 5.0.3
✓ Even the app is a bad experience…Crashes when trying to book, every…time. Tried deleting and reinstalling same. Off to Westjet…see ya.Version: 5.40
✓ App fails to allow bookingThis is pretty sad for aircanada. I’m not sure who they hired to develop their app. I have been trying to use the app to book aeroplan reservation and I’m taken to a screen which doesn’t show final total of points and fees. The app freezes and doesn’t allow me to accept booking. And the website is not better either, every time I try to log on, I get a message my account is blocked for 30 minutes even though I have two-step verification. I love aircanada but this app makes me want to switch to other airlines. Grade F !.Version: 5.40
✓ Just doesn’t workAfter the last update, the app asked to change password. So I changed it and checked it on my laptop. It works all fine but just couldn’t log in to the app!!! Tried changing it again, still not working! Don’t bother downloading it..Version: 4.24
✓ No keyboard to log in on the iPad appOn the iPad app sign-up page, the keyboard doesn’t show up to enter the login credentials. You need to write them somewhere else like the Notes app, then copy and paste. How is it that such an app can get so many 5-star ratings? Okay, here’s an update. The screen when no keyboard showed up was at the very first time I wanted to create an account on this app. (I had an account years ago, but somehow it was deleted.) Now that I got a new account on a computer, the login screen on the app shows a gray bottom-third area with an option to bring the keyboard on the left-bottom of it (and also presenting my login email on the top-middle of it inherited from the shared Keychain). That gray area never showed up during my initial creating-an-account process. There was and is nothing wrong with my iPad as suggested by the developer, so I’m sticking with my rating..Version: 5.24.1
✓ Not many TV showsGot bored after a few hours on my flight from Glasgow, Scotland to Toronto....Version: 3.30
✓ Constantly needing to loginFix this issue with having to login each time I open the app. Terrible user experience..Version: 5.23
✓ Bad updateThe recent update(s) seems to have changed a lot and it looks much nicer although a lot less user friendly. I can’t even seem to look up multi-city flights, what’s the point of taking that out?.Version: 5.0.3
✓ UselessComplete waste of time. It does not recognise that the phone is connected to WiFi and network despite the fact that is how I just downloaded the effing thing. The worst app I have ever seen..Version: 4.32
✓ Sign in glitchApp has a glitch. I’ve had it on my phone for 6 years and no problems. this week it asks me to login each time I start the app. Please fix.Version: 5.23.2
✓ ProblemI booked a flight and picked my seats and when I went to check in magically didn't have seats and it assigned my wife and I two random seats apart from each other. I attempted to change the seats but the app would not let me and called customer service and they couldn't help either...going to be a horrible flight😢.Version: 5.34
✓ Not a bad app, but very buggyThe app is not too bad, fairly easy to use. Very buggy, however. I always get a blank screen when trying to view my itinerary. Waiting for a fix..Version: 5.21
✓ Awful clunky app that doesn’t workApp keeps crashing or when searching for flights or booking number, the little plane image just goes round and round on the screen as the app it waits to load the search results. This is one of the worst airline apps I have come across..Version: 5.0.3
✓ Limited functionality and boarding pass glitchesI recently redownload this app to see if it could have reset my issue but no change- boarding passes pop up but immediately close such that you cannot view it nor click the add to wallet button. I’ve had to screenshot the screen while it is mid movement. Additionally the app doesn’t have a lot of functionality, it opens i-frames for everything and takes you to mobile site. All other airlines have native app experiences (seat selection, standby, changes, etc). This is purely a flight status app that launches websites to complete any actual functions. Very disappointing..Version: 5.34.1
✓ Boarding pass on the app won’t loadI can see my boarding pass at the bottom of the app and when I click it the boarding pass flashes for a second and goes away. I’ve gone into “Trips” to click on my itinerary and again does the same thing. I’ve tried the other tabs at the bottom “Aeroplan”, “Flight Status” boarding pass wont stay up. Very inconvenient. I tried rebooting my phone and deleting the app and adding it back in. No luck. App is only good for checking in..Version: 5.34
✓ Multiple issues with info pageThe travel hub section has multiple issues. Clicking on the blue Canada icon or the red vax icon (if that’s what it is) takes you to the same page. If you want to explore destinations, you can’t select non-Canadian citizenship. It’s almost impossible to select vax status to Yes, and if you lick out, it almost immediately resets to No. (Surely Yes should be the default position these days?) Then the page starts to reload, with a message saying there was a problem with the page. Over and over. This app needs work..Version: 5.21
✓ Updated now it won’t openFix this please.Version: 5.4.1
✓ Terrible.Can’t change date once you search..Version: 5.33.2
✓ Cannot Access TicketsWhile I am usually a huge fan of this app and a fellow Product Lead on a global mobile app, I found a Sev 1 issue that is impacting the user experience. My ticket is not accessible in the app, both from the reservation and the quick action drawer. It quickly pulls up and then back down, without the ability to interact with the ticket or download to Apple Wallet. I also tried the text a ticket feature but the web view simply times out. There’s no way to access my digital ticket so I had to retrieve a paper ticket. Hope your team can resolve this quickly as it impacts the traveler experience, especially leading into a busy holiday weekend!.Version: 5.34.1
✓ ConfusingThe app is very confusing. Many features require logging into my account even though I am already logged in with the app. The experience on the website and the app are quite different..Version: 5.40
✓ UselessMad requests for identity confirmation creates paralysis for this app. Log in. Confirm identity. Log in again. Confirm. Site crashes “oops!” Message insulting..Version: 5.22.3
✓ GlitchesI can’t even open the app anymore before it just shuts down! All my iOS are updated - needs a bug fix.Version: 5.4.1
✓ Forced upgrade failForced to upgrade due to in-app message, despite having downloaded the latest version only three weeks before. Couldn't download it due to lack of connectivity. Unable to use app. Worse than useless..Version: 4.4.1
✓ Weird issues/bugsHave issues where flight info (date, time, flight number, etc) isn’t shown in the app, yet shows fine on the website (or even on the Lufthansa app, even though it’s an AC flight??) Also, for some reason, the app was taking up 3.67 GB on my phone, ridiculous for an app that doesn’t hold much more than a boarding pass.Version: 5.22.3
✓ Appears to work...until trying to login to mobile+The app doesn’t recognize my mobile+ password (old or new), despite following the link to reset my PW. Very frustrating. iTunes reviews suggest similar password frustrations have been occurring since 29 August & 16 September 2018! Please fix this, as your app is currently useless. Until then 1-star, Air Canada app..Version: 4.34
✓ Great airline but TERRIBLE appThere just isn't any need to make this app this complicated. I had a terrible time finding the part where we heck into the flight and find the seats. We weren't given any choice of seating. The other services button was not working. When it finally ended and I thought that I was all done for my trip, I was not. When I got to the desks, we had to print the boarding passes, the kiosk said I had some error... I could go on. It simply doesn't do what it is supposed to..Version: 3.17
✓ Please go review West Jet appThe app works but is not as good as west jet’s app. I was able to upgrade my seats even after change in on the west jet app with ease. This app it is confusing and unclear what the price is. I think it is $55 each but when you click on the seat it doesn’t state. The home page is littered with ads instead of my flight information. That stuff is on another page/click..Version: 5.37.4
✓ Flight search is brokenFlight search always returns no flight result. Tried to reinstall multiple times with no avail. Tried searching flights on a browser and it worked but not on the iOS app..Version: 5.29.2
✓ Worst airline appI will say this is the worst airline app I’ve ever ever. Completely non intuitive, seat selection fails to work a majority of the time, and the design is something I would have expected from a third tier airline 10 years ago. Please, go look at Deltas app. See how intuitive and easy it is and how well they’ve designed the UI. You are the flagship airline of Canada. Please do better..Version: 5.27
✓ Not greatClunky app that’s really hard to use, but the worst is that some data is wrong! I’m about to board a 7-hour flight but this app says it’s a 12-hour flight. This isn’t the first time that’s happened..Version: 4.41
✓ What happened?I just installed the new update and now the app just crashes each time I try to open it. What’s going on?.Version: 5.4.1
✓ Didn’t workMade me go through the whole check-in process only to tell me at the end that the check-in could not be completed - must speak to an agent at the airport. Very frustrating..Version: 4.9
✓ Hard to book when app keeps crashing when u go to add a second person.App keeps closing as soon as I try to add a second person to the itinerary I want. Deleted it reinstalled it. Same issue. Seems looking at the latest reviews you have a problem that is not contained to my phone. Hope you fix it soon..Version: 5.40
✓ App NOT DESIGNED PROPERLYAll Apps should be earlier iOS compatible ie. Backward Compatibility. It is now a big headache to go thru websites, especially when an App is available for ease of use … just imagine a person with an iPhone 6 has has iOS 12 only cannot access his/her Aeroplan account and has to compulsorily go thru your website … image your family elders trying to navigate thru your website, instead of using the App, which has ever available directly.Version: 5.26
✓ Improvements still neededOn Trips main screen, takes too long to retrieve reservations for multiple trips displayed. Says “We are retrieving your reservations...” forever. Message doesn’t go away. Also, payment card functionality still has bugs. When details of a valid saved payment card are displayed, the screen erases all the fields and gives errors for missing information. Why are the fields being erased for a saved, valid payment card? This doesn’t make sense..Version: 5.6
✓ Lots of errors.It just keeps coming up with error after error. Not user friendly..Version: 5.0.1
✓ AwfulTerrible app. Went to double check what seats I had and they were wrong on the app but correct on the email..Version: 3.5
✓ CrahsApp crashes on iphone.Version: 5.36
✓ UselessThanks air canada, 8.5 hr flight on plane with no TVs . . . Then app doesn’t work. fully update iPhone 8 Plus iOS and app and it wouldn’t stream any film on plane, player crashed repeatedly for me and all passengers around me with iPhone 8 not fit for purpose.Version: 4.20
✓ Air Canada AppUsually, I like the Air Canada app but, for about a month now, I cannot get any information about booking a round trip flight to Rome in October. Air Canada should post something to explain why this information isn’t available instead of just apologizing for the information not being available..Version: 5.34.1
✓ Pass not automatically opening in Apple WalletUpdates to the app are nice & clean. Functionality seems to be fine. However, when adding the boarding pass to Apple Wallet, it no longer has the option to show on lock screen & it’s grouping all boarding passes together regardless of the date. Pre-update, it would only group passes from the same date & offer to open on the lock screen (there was an option to turn the on or off in the pass). Now, if I need to unlock my phone, it would be just as easy to get the pass from the app instead of Apple Wallet. Please Fix! Thanks.Version: 5.6.1
✓ Fantastic appAbsolutely fantastic, for your own security it deletes your login and wipes all the flight details when you log into a captive portal wifi. I never know I needed such great security when it deletes your own flight when you walk into an airport. Rated 3 stars as I’m waiting for the update where it can burn your passport for you when you’re abroad.Version: 5.23
✓ Promising but flawedThis app sounds great, and would be if it worked reliably. I installed it on my phone and managed to add my flight, but then had to reload my phone. On second installation, now it won't find my record locator no matter what I do and it returns a "server not found" error. I've also noticed a few other oddities, such as it will never save my mobile number which suggests that it won't be able to send my boarding passes to my mobile. If they fix these issues it will be a decent app!.Version: 3.1
✓ 6+ weeks since booking system upgradeStill no altitude functionality and still no seat maps when selecting flights.Version: 5.0.3
✓ Horrible app. Wouldn’t update on cellular or WiFiAwful app. It is something to be desired. I was in atl. The AC flight was delayed like always. I was getting texts and emails about flight statuses and changes. But the app would not reflect the latest changes. The boarding passes never updated. I was signed in with my Aeroplan creds. I signed out and signed in with no resolution. Rebooting the phone did not resolve the issue. The app has a long way to go to even get 3/5 stars. Please hire app dev folks from delta. Their app is A+ top notch!.Version: 5.24.3
✓ App keeps crashingApp doesn't work. It keeps crashing and I need to use the Canada Air Rouge Player on my next flight.... My iPad software is up to date, I have uninstalled it and installed it again, restarted my iPad, etc. Nothing works....Version: 4.11.2
✓ This is surprisingly poorPoor would be generous - there are many basic feature missing, the menu is weak and user experience ranks poorly compared to other airlines. And it has glitches.Version: 5.0.3
✓ Lost my bags, no customer support, AVOID at all costsThey lost my bags last year and they still haven’t reimbursed me. There is ZERO customer support. I fell in the trap to book with them because they were the cheapest option but it was a disaster!!! Never again this mistake. Better pay a slightly higher price and be sure that if things go wrong the company will support you. Air Canada doesn’t do that, avoid before it’s too late..Version: 5.33
✓ Never had such a glitchy app and service beforeI downloaded the aircanada app since I spent a whole day trying to change my reservation on the website and it would time out and prices go higher and the calling customer service either kicked me off or on hold forever. The app isn’t better since I can’t change the reservation either or they can’t find existing bookings. Super disappointed with air Canada in general.Version: 5.37.2
✓ Nothing works!!!Can't log in, can't retrieve flight details, can't reset password, nothing! And all just three days before we fly! Please go back to old version asap and test your upgrades before deploying!.Version: 4.0
✓ Air Canada Business ClassWe flew business class from Honolulu to Vancouver. The comparison of the seat comfort with our Qantas flight from Melbourne to Honolulu was very poor. The seats barely reclined and we’re very hard and sharp. Five minutes after we booked into our flight from Victoria to Vancouver, we received notification that the flight was cancelled for “technical reasons”. We are concerned that this is a device to avoid having to refund the flight. We believe the plane may have been rescheduled to another route, as this practice is common with Air CanAda as they try to meet scheduling demands. We were already lit checking out of our hotel, so we quickly booked and paid for the ferry with a bus transfer. Then an hour later, we were notified that we had been put on a later flight. We then had to call our travel agent in Australia to cancel this new flight and claim a refund. While we understand stuff happens, this sort of thing adds a lot of stress to travel, and we are travelling for 3 months. Thanks for the opportunity to provide this feedback. Frank & Jacquie Hoogenraad Australia..Version: 5.26.1
✓ Too many bugs. Garbage.Passwords not recognized, re-set attempts cite "invalid password links", despite using the link in an email sent by them, "not able to complete request" another common message. In short? It's garbage. Please try again..Version: 3.30
✓ Mostly page not foundI love Canada and Canadians, but this app is terrible… I found out after booking, that for a flight that costs a 4 digit amount I have to pay extra for check in bag. There is no link to pay baggage fee, chat bot can’t tell me how to pay, the app links me to page not found. Literally useless..Version: 5.29.2
✓ Not very usefulNot an useful app. Nothing works properly except the Air Canada Rouge Player for the on flight entertainment. If this didn’t work it would have been a zero rating..Version: 4.41
✓ Oops indeedOops! If you are having trouble signing in, please make sure that cookies are enabled in your browser. To manage your cookies, go to your browser settings. It’s an app on an iPhone!.Version: 5.33.2
✓ Several bugs with the UI - just terribleThere are several bugs. When you click on the Aeroplan tab, the LCBO pop upder appears persistently. Touching close or the X in the top corner merely minimizes the pop under until it appears a second later. This repeats to infinity. Completely useless tab as it’s just the same as banner!! If you’re logged into the app, clicking on estore link mandates another login, even through you’re logged into the app. There’s no authentication handshake - again, this is a simple bug to avoid, and suggests the Air Canada developers are incompetent, or their app vendor should be fired..Version: 5.23.3
✓ Poor app performance-took my money!I have tried to like using this app but it always returns an error when trying to complete my purchase. Usually resolved with a live agent except… This time it returned an error and produced a ticket that disappeared and did not register as a paid booked flight. After speaking a live agent they had no record of my transaction yet took the (2k) money from account. I spoke with my bank to confirm the money was paid to AirCanada and it was. The money went out to AirCanada. Yet AirCanada claims no money was received and that the transaction would “fall off” after 48 hours. I have an open dispute with my bank about this and today is the end of 48 hours and still my money has not been returned. I can only surmise that it is a bias to USA customers? Will update as this gets resolved. In the meantime if you need to fly on this airline call and wait the 60+ minutes to speak with a live agent. The app is absolutely useless..Version: 5.27
✓ Did not work for meHad to buy the ticket as a guest. Could not sign in for Aeroplan. System took a long long while to process my purchase only to say try again. When I tried again the price of ticket had gone up. Had to pay more. It’s been painful to purchase my ticket this time with Air Canada. Unfortunately they don’t have competition for my itinerary..Version: 5.24.1
✓ Cookie ErrorCan’t sign into the app. Despite having cookies enabled on both safari and chrome (default browser), the in-app browser keeps telling me to enable cookies..Version: 5.20
✓ FIX THIS ISSUE NOWSince the last update there’s a bug where it automatically logs you out of aeroplan every time you exit out of the app. And every time I open the app I have to log in again, do the 2 factor authentication, then reload my balance. Please fix this now!! This is confirmed to be happening with all of my family and friends. A.Version: 5.23
✓ Passbook brokenPlease fix issues with passbook.Version: 3.16
✓ App won’t openRepeatedly crashes.Version: 5.4.1
✓ Too many error messagesEvery time I try to add my flights by booking locator it errors. I had the same problem last year too! Would be a good app if it wasn't for the error messages!.Version: 3.9
✓ Standby & Incoming FlightI cannot see the upgrade/standby & incoming flight information anymore. I use the app often and this wasn’t a problem until recently. Every time I click to see the standby/upgrade info or the incoming flight, it just changes the time between military and standard time..Version: 5.38
✓ Tough time using appIt’s very hard to make any changes. if you want to make a booking for someone else it automatically picks up your name. then to change the name. It’s so complicated there’s no answer there’s no way to contact them it’s just impossible..Version: 5.34.1
✓ Has it been tested recently?After going through a long process to login (something about an old password but no advice on how to proceed) the app doesn’t find a flight on any date. Not easy to change dates - if it asked for a date range or flexible dates that would be helpful. Annoying that you can’t select one way only. I don’t think it is written with users in mind. Has it been beta tested for international flights recently?.Version: 5.8
✓ Terrible appMaybe it works if you’re booking a domestic flight, but I’ve been unable to book anything successfully through this app for a few years now. Ever time I pick a flight and get to the point of booking it comes back with an unknown error. Customer support is useless as well. I sent them a message with the error and a month later they came back with a form letter containing links to self help support that I’d tried ages ago. It’s incredible that they’ve made the experience of booking a flight from them so bad in their own app..Version: 5.25
✓ Horrible! Last minute flights are no longer 12,500Before this app launched i checked for flights and the Aeroplan app had flights for 12,500 points everyday to my destination ...this new app is saying 30,000 for the same flight- I’m hoping this is an app issue; Not our hard earned points being watered down to more then half!! Please fix this- very few people are flying, you can’t tell me all the flights are sold out!.Version: 5.9.1
✓ App Has Become Inoperable Since The Most Recent UpdateIt has now become impossible to access all the details of a booking as the screen freezes. It is now impossible to add boarding passes to the wallet and all the seats we previously selected and paid for have disappeared from the screen. Not what should be expected from Air Canada. REALLY POOR APP NOW!!!.Version: 5.39
✓ It doesn't keep your flight detailsI am off to Canada and have entered the booking ref but it doesn't hold the information so every time I use the app I have to hunt for my booking ref again. Ofd because it retains my name and personal details. (I am not a member of their Frequent Flyer scheme which might be a factor)..Version: 4.9
✓ Not ready to launchUsed twice - with critical glitches both times. Next “upgrade”, please wait until it’s ready, AC..Version: 5.0.3
✓ Don’t download if you have any other star alliance membershipDon’t download if you’re trying to get your points on United or any star alliance membership. I put in my United number and when I downloaded the app it automatically puts the points in a aeroplan account. I spoke with several people frustrated with my problems at air Canada and they kept saying too bad there’s nothing they can do. And blamed me for downloading this stupid app..Version: 5.34.1
✓ Is this app done?REVISING TO A 1 out of 5. This app is so bad that you will receive a notification on your iPhone that a flight schedule has changed. BUT open the app and there will be no such alert (there is no alert screen) and the flight in your itinerary will still show...the old schedule. Quit the app and restart, same thing, no update. IF ANYTHING THE APP SHOULD ALWAYS SHOW THR CORRECT INFORMATION. The right way to build an app is for it to pull updates the second you relaunch it or pull down from the top to refresh or for Pete’s sake offer a button that says “Check for updates.” No idea what Air Canada is doing. And the little bell at the top. That should not lead to a setting. Those go in “Settings.” That bell icon should lead to, wait for it...Alerts (seen and unseen). Absolutely unacceptable. —- Seriously, it’s like they got half way through making this app and then kind of gave up and embedded a web view to finish it off. My boarding passes don’t show up in the app even after checking in. You can’t add your pass to the wallet unless you long click on the link? You can only retrieve your pass by going back to check in where it then tells you you’ve already checked in (duh) and then gives you the option to view your pass! Thing is, that looks like a call each time to the internet so if you’re phone for whatever reason doesn’t have a signal at the gate... Like how is this considered version 5 of an app when I don’t see it as version 1?.Version: 5.7
✓ My account keeps getting locked !?I keep trying to sign in to my Aeroplan account and it keeps saying that it has locked me out….Version: 5.40
✓ A Suggestion for a More User-Friendly InterfaceWhile the app currently opens a browser session for most operations and requests, I believe there is room for improvement. In my experience using other airline apps such as Emirates and Turkish, their user interface was exceptional compared to this one. Please don't take my feedback as a compliment, but rather as a suggestion to consider enhancing the user experience by rethinking the way the app is used and making it more user-friendly..Version: 5.31
✓ Won’t let me pay!!I’m trying to book flights via the app and it has a technical issue when I click on ‘pay now’ - then when I went to book via the website the same flights are $30 more each... the ease of use of the app is great, but there’s not much point if I can’t actually book my flights... :(.Version: 4.29
✓ App doesn’t recognize bookingMy iOS is 16.2 and prior to updating to new iOS I had no issues bringing up my reservation within the app. App is updated to latest version. Thankfully I can check my reservation on the website but this is highly inconvenient seeing how I will be flying soon. When I try and add my reservation in the app it says “Booking reference not found (RetrievePNR - 2301)”.Version: 5.29.2
✓ Travel Agent BookingSince the update you can no longer track a flight without the booking reference. Plus we made our booking through a travel agent and we can no longer load our booking onto the app. Previous version we had loaded the booking details and could see 😔.Version: 5.0.3
✓ Does Everything but what you NEEDI can book Ubers from this app, but can’t add something as simple as Know-Traveler-Number. While the UI is pretty, it kind of just hides the fact that you can’t do anything with it. Like, you can’t even chat with agent. You have to call them and wait, or you use Facebook Messenger and no on responds. You are virtually dependent on the desktop web like it’s 1999. The agents on the phone admitted they didn’t even know how to find things in the app..Version: 5.37.2
✓ A national embarrassmentConsidering this is the largest Canadian airline, one would assume they could have managed in 15yrs to put together a working iOS app for their customers. You’d be wrong. The app keeps logging me out for no reason, it took ten attempts to validate my phone number for multi-factor authentication (no advanced MFA options based on either authenticator apps or hardware keys); when trying to access travel requirements for a specific booking, it keeps asking me for the details of my flight, which is where we started from after all. Even providing again the booking reference the app doesn’t work. Complete disaster for basic functionality and now they want to store advanced facial recognition data… I can only imagine the mess. Time to hire a serious development team and restart from scratch..Version: 5.32.1
✓ Not the same login as website??!!Why does this app have completely different login credentials than the online website? (Whee you are forced to create one to even buy a ticket) Why wouldn’t air canada link their profile systems together? This makes no sense..Version: 4.23.1
✓ App isn’t opening with newest update!!The app just closes each time I attempt to open it please fix this bug!.Version: 5.36
✓ Not UpdatingI downloaded the app last night and tried to use it to select my seats for my flights. Didn't work. This morning tried again and I get "we have released a new seat map. To view it, simply download the newest version of the app". The newest version is 3.19 which I have installed already! Tried deleting app and re downloading from the App Store. Still does not work!.Version: 3.19
✓ WorthlessProvided NO information about flight. Incoming flight info - not available, seat map - not available, entertainment info - not available. It did have the flight number and when we were supposed to take out. Of course when the flight was delayed, no info was available on the app until every other source had the info. It even took two tries to transfer the boarding pass to the wallet..Version: 5.36
✓ Digital IdentificationThe application has trouble recognizing certain passports, such as the Republic of Guinea passport . When trying digital ID with such a passport, it says "unable to continue, the scanned document does not match a passport." It's probably due to the fact that the passport is made with a polycarbonate identity page, or something else, I'm not an expert on the subject, but there is surely something that prevents the application from recognizing the Guinean passport as such. Even with the new update, it doesn’t work. Solve this please..Version: 5.34.1
✓ Underwhelming and underperformingThe app is seriously slow and unreliable. - flight time change was not notified and not updated in the AC app even within a day of flight, while Flighty updated and notified way ahead. How does the airline’s own app is behind for its own flight??!! - after the tortuously slow check-in procedure (in its web site, not even within the app - what is the point of the app then?), it kept failing to add boarding pass to Apple Wallet, with repeated error messages. - the app still didn’t show I was checked in even 2 hours after. Still trying to get the boarding pass as I am writing this review. - after my flight cancellation notice was received, they booked me on a code-shared airliner but there was no update on that flight in the app. I had to scramble to find out the terminal and gate number frantically due to the short lay over. (Hoping Flighty will help with this kind of issue from now). - did I say SLOW?.Version: 5.34.1
✓ Why always tell me I use VPNI can’t register new user. I didn’t use any VPN or Proxy..Version: 5.40
✓ TerribleI’ve noticed something about App updates over the past few months. An App may have 5 stars but look at the most recent reviews and they’re all negative. I have no idea what this App used to be like but it is awful now. It took 5 tries to create an account, each time I had to re-enter my login info and a new verification number sent to my email. Finally I got the account created and tried to download my flight info. I got boarding passes for my wife and I for the first leg of our flight. For the second leg which is overseas, I got a boarding pass for my wife but none for me…then I got a second boarding pass for the first leg…then the app crashed..Version: 5.34
✓ Not very goodHow does this get 4.7? It is terrible. Anything that needs actually doing sends you to the inbuilt browser. Unstable, crashes, very few features without resorting to browser..Version: 5.37.2
✓ MThis is only a great app as long as you dont have to change flights otherwise pointless.Version: 3.16
✓ Barely works and not user friendlyThis is my first time ever writing a review for an app - I am typically very easy going and laid back about things like this but this app is so flawed that I felt it was necessary to write a review. Firstly, when trying to purchase access to the Maple Leaf Lounge, I tried to purchase as a guest - every time I tried to do this it stated there was a technical issue. So then I decided I would create an account. Now they offered to ‘Sign in’ or ‘Continue as guest’ but do you think they had ‘Sign up’ or ‘Create an account’? Absolutely not. It took me a good 20 minutes to figure out how to even create an account, and once I did, it STILL had a technical issue when trying to purchase lounge access. Honestly it is unbelievable that in 2019, Air Canada is so far behind technology wise compared to European airlines and even WestJet. Please get a consultancy company in to correct these flaws in your customer service experience - it is disgraceful..Version: 4.39
✓ Terrible appBooked a long haul flight with Air Canada only to find out that we had to use this ridiculous app to get entertainment for a 7hr+ flight, yet it didn’t work for me nor other passengers. Awful app and awful airline, who the hell does a 7hr+ flight without entertainment nowadays!?😵.Version: 4.29
🙂 Air Canada + Aeroplan Positive Reviews
Air Canada + Aeroplan works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Air Canada + Aeroplan.
⛔ Air Canada + Aeroplan Problems
