3.7
3.73476 star

Total 64 Negative Reviews

Planning Center Services App Complaints & User Negative Comments 2023

Planning Center Services app received 64 complaints, negative comments and reviews by users. Have you ever had a bad experience using Planning Center Services? Can you share your negative thoughts about planning center services?

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Planning Center Services for Negative User Reviews

Not workingI’ve signed up for the free trial, logged in but the app won’t let me do anything other than this review..Version: 4.0.7

BugsJust downloaded the new version, and can not see dates I have been scheduled for, if I have not yet accepted. Only items I have accepted show in my schedule. I can no longer accept a scheduling request with the new update..Version: 2.0

App crashes on start upI have loved using this app but this time it keeps crashing on start up rendering it inoperable. :(.Version: 2.5

The app works…I’ve been using this app for quite some time now. Maybe like 2 years and I’ve just had one problem. I can’t add a profile picture. I’m fine with not having one but I just keep trying and trying and hoping that maybe it decides to load and actually update. Every time I try to add one it just shows that it’s loading and loading and when I press update it loads a little more and then when I check my account again, I just have my initials as a picture. I’ve went to the advanced settings and checked on errors and it just says “error unidentified” or something like that. Other than that, this app does work very good..Version: 5.8.7

Needs to remember passwordIt's ok, but as others have said, it's just the mobile site and I shouldn't have to login when I open app. Also can't block out dates without going to full site, from what i can see..Version: 1.3.7

Frustrating-keeps logging me out when I switch to another app from the home screen -Hangs and gets stuck on the log in screen. -Spends a long time on load screens when opening app or changing plans Resorted to using the mobile website if I need to listen to anything/ look anything up... iPhone 4.Version: 2.2.2

Not happyPressed get to download app think it was free but was charged $11.99 this is not good.Version: 2.10.5

Don't updateIf you like "save and logout" then don't update. Please reinstate this feature..Version: 3.0.2

GlitchyI've been using PCO for a few years The latest upgrade has very fine text (harder to read on iPhone) and has been glitchy, with delayed responses at times so I hope the current update gets it back to the smoother function of the past..Version: 3.1.1

App has limitationsThere are some pretty logical features that are missing with this system, like being able to easily duplicate a service schedule from one service time to another. Where is the easy button? The app won’t allow me to upload photos for profiles. It also won’t let me add or edit tags, add or edit positions needed for each services, or remove members who no longer serve. I like the features, but wish I had easier capabilities through mobile access..Version: 5.5.1

Needs an updateNot sure why but this app looks nothing like the one pictured in the app store download information page ... I wish it did!! It simply opens the same view I'd get in a browser which is too cluttered and clumsy for an iPhone..Version: 0

Update IssuesI have to say I love the layout of the new update, but there are a lot of issues with scheduling. None of my templates work and every time I try to create needed positions it says there is an issue. I can only schedule people one at a time. Using the laptop is great, but I do a lot of scheduling on the go with my iPad! Please fix issues!!! ***update*** Since the latest update (4.0.3) I have not been able to use the app on my iPad. Login continues to fail to authenticate and when I try logging in again it just kicks me back to the login page. Please help!.Version: 4.0.3

Crash and burnThis version keeps crashing and resetting the phone. So how is this app now in anyway useful? Can you please find a fix?.Version: 3.3.2

Latest update doesn’t show any service order details on iPhone 8 iOS 12This app has been great, but latest update doesn’t show service details on iPhone 8 iOS 12. Please fix..Version: 3.11.1

Don't botherNo point to this app. Just a link to the mobile site..Version: 1.3.8

Doesn't work since upgradeThis app used to be great until I upgraded to this latest version. Now I cannot see anyone that's on any schedule, can't see the contents of the order of service or anything at all. Please fix this so I can use this app again :).Version: 2.0

Issue since updateSince updating the app yesterday in click to open and a blank screen opens with 'log on to planning centre' at the top with no options to do anything.Version: 2.2

This Doesn’t Make SenseI used to be able to see others information they put out, now I can only see who’s in my team. It won’t let me access a file in the right key. We changed one from a G to an A, and we had to completely change our sight and print the new key, which was still the wrong lyrics. I haven’t been able to get in touch with someone on a different team. I am Audio and Visual, They are on Vocals. There have been times I needed to send her a message asking for help, but it won’t let me see. I also can’t use filters, other than my teams. I have all these things I put my information in, so others can see, now, they can’t see it, nor can I..Version: 5.1.1

Been using PCO for years, but...Lately, it’s just been buggy as heck. The website is great, and MOST of my work is done there. However, the last 2 versions of the app leave me shaking my head. Many times it tells me my churches main folder is empty (I have worship plans for 3 months in there). Sometimes it just won’t update or clear notifications. And c’mon guys, “delete and reinstall” is not a bug fix. I’ve been using Planning Center since way before there was an app, and will continue to do so. However, you guys have GOT to put more thought and testing into the app. It was buggy but tolerable on my 6S Plus. It’s unusable with my 11 Pro..Version: 4.0.1

Generally useful appThis is a pretty good app overall. I’d love to see the service and rehearsal times for which I’m rostered able to be imported into my calendar app. At the moment, as far as I can see, I have to manually create a calendar event for each rehearsal and service..Version: 5.10.0

Latest release crashesEmbarrassing trying to demo to users . Teams are frustrated. Very not good..Version: 5.5.2

Update IssuesMassive fan of this App and previously a 5 star rating from me. Currently though I can't open plans in the new update. Just me? Hoping it is just a simple bug fix. Great app usually!.Version: 2.1.1

Not good enoughHonestly I love you guys, but this app is junk. My issues 1. Exactly like the mobile site. 2. Doesn't keep sign in information 3. When scheduling gives entire list of volunteers instead of tailored list for that position and people with that job. 4. Navigation is hard and not obvious. Please do better. I think this is unacceptable for a company that does other stuff so well..Version: 1.3.9

Love the planning center!Please fix: 1) Planning center audio stops running when iPhone goes to sleep. 2) I can't listen to online audio tracks while accessing other apps eg piano. We need iPod/ music app flexibility! You guys have a great program!.Version: 1.2.4

Keep Having ProblemsAt times it doesn’t allow me make changes. It says “oops that didn’t work.”.Version: 5.8

Just use a computerMan, I would love it if this app worked like it’s intended to but it just doesn’t. It is super slow. It almost never works to search for a person and then select them for a roster position... instead I have to use the the function that selects people from a grouping of recently use people, but that is incredibly unhelpful considering people that are often used can even be missing from this list. There’s more to gripe about but why bother. I love Planning Centre but I think I’ll just have to stick to the web page version for sanity’s sake..Version: 3.6.1

Please Fix It!I can't view anything after I updated the app yesterday! I know I am rostered but there's no details showing up when I clicked my schedules. Keeps crashing! Please fix it ASAP..Version: 3.9.2

Been complicated since 2012It’s great when it works. I’m playing at multiple churches and have to log out of one and into the other after a password reset under the same email. Why can’t it just stay under my one profile and have the ability to select a service like before. This is incredibly annoying and things like this have been a problem since I started using this app. Other issues include the media player freezing and the app not opening or freezing when opened. I select one date and then go to another and the media player from the other date pops up. This app has proven problematic over and over. Please fix this..Version: 3.11

Decent SoftwareWe use Planning Center for our scheduling and check-in for church. It’s a very capable software but can be a little clunky or challenging at times. The services app is helpful for viewing what is going on but not for and diction all scheduling or other more involved activities. You will need a computer to do anything beyond checking your schedule or making minor changes to a current schedule. Not bad overall not great either. When I have run into concerns our internal administrators typically help quickly, but when further help is needed the Planning Center Tech Support has not been the most responsive. They are friendly and helpful but I have waited multiple days when they boast a 24hr response time. A little disappointing from the support side..Version: 3.11.4

Cant loginDoesn't let me get past the login page, even after resetting my password several times!.Version: 2.1.1

Doesn’t workThis app constantly crashes or doesn’t upload. It’s not fit for purpose and it should be so simple..Version: 5.7.5

Average at bestI have contacted planning center with no reply so figured I would leave a review of my experience with the app. There’s some basic features needed that are missing. The biggest being operation on iOS devices: - Currently I am unable to roster band members when using an iOS device and have to log in on a computer. This is a huge pain. - there is no way to notify team members if a service setlist is updated or changed - no ability for loading pdf charts from an iOS device. This is necessary for teams who do not rehearse, as song select charts are almost always incorrect and poorly formatted. - the general workflow for adding things like new songs is very clunky and requires too many steps. Overall I would say if we were living in 2005 this would be a great app but for 2021, it’s needs so real updates..Version: 5.7.3

Has a few problemsFirst off love planning center on the mac not may problems there. This app on the other hand has given me some fits. Randomly changes keys. A lot of the time doesn’t recognize some of my musicians have notifications prepared so I will have to exit the app multiple times or have to click prepare notification on and off multiple times. I also have had issues with it taking a while to add a song in planning center. I get the loading icon for a while and end up having to exit the app. Love the concept just needs bug fixes. Please fix these issues. It hurts the purpose and convenience of the app. Also would love for it to have the option of adding and transposing MP3s on the app. Thanks!.Version: 4.0.6

Feature requestsI am a regular PCO user and use it to manage large scale church services most Sundays. Features that I would love to see include push notifications (so you never miss a beat), a flashlight function (for anytime it's dark backstage) and a more advanced Live Chat. The app can also be sluggish but otherwise great and could not be without it..Version: 1.3.6

Laughably BadThis app is the epitome of substandard, disappointing, and unpleasant. First, my pet corgi “Guppie” could’ve come up with a better interface than this joke of an app, great start. Next, I put in my church specific login information, and the app decides to download 3 GB of useless church advertisements from 2017 onto my photos. Took me an afternoon to delete them all. For some reason, that wasn’t my last straw. I decided to keep the app in order to keep up with my church events, and the app decided to download every single event from all churches in the state of Missouri, overloading my storage. I had it with the app, deleted it, and will never support another app by these God-fearing gimps again..Version: 5.8

I love the new update but, somethings need to be fixed ASAPHello, I use this app regularly, I even schedule people on this app. Most of the app runs just fine like I’m able to view plans, review the itinerary, times, etc. The thing that I hate the most is that when you make a change to your schedule on the computer it won’t register correctly in the app. For example let’s say I moved myself to another position and filled that position with somebody else, it will show that that person was requested but it will still say that I am confirmed for two positions when in reality I’m only confirmed for the one I moved to. (This glitch only happens on my iPhone because when I view the app on a Samsung device everything works perfectly) This isn’t just a glitch on my end however, my supervisor has the same problem along with many people in my church. You really need to fix this, because it’s confusing a lot of people as to who is and isn’t scheduled! Thank You!.Version: 3.11

Too buggy for prime timeWe love planning center for our scheduling and run times. I was looking forward the new iOS app but it's still too buggy for me. I've been using it for the last ten minutes to schedule some people and confirm some of my dates. It has crashed three times and on one date it wouldn't allow me to open the window to confirm. I generally love the format and the fact it's a native app but the crashes and bugs are really frustrating. I think I'll just stick with the mobile website a little longer..Version: 2.0

Great app, but…Very buggy. I’ve been using pco for years, in multiple churches. The app has consistently gotten worse. Little things that make me want to scream. Like not being able to add people to a plan. Randomly. I am the ORG ADMIN. I should be able to do anything anytime. Not I’m not sign in incorrectly. When I cycle the power on my phone it fixes itself but not always. When I add a person and then confirm them and cancel their notification because I know they’re coming, it just says “oops”. I close the app and go back in, and it works. Just test everything. And STOP CHANGING THINGS!!! Just add features. Don’t move them around..Version: 5.8.10

Help?Hi! I use this site for many planning things and just found the app which would be so helpful to have working on my phone!! When I log in on the app and type my email/username and password, the page just refreshes but will not log in? Perhaps an issue with iOS7 compatability? Please fix! :).Version: 2.2

Unable to upload profile picMost of the other features respond well, however every time I try to upload my profile pic the app freezes. I refresh the app by exiting but no such luck. Tried a few times on different days and still unable to upload profile pic..Version: 5.3

Good update but needs more fixingLove the new update but mine is glitching out pretty badly. It freezes when I try to add certain songs to a service, and the number pad wouldn't disappear when I entered in a time for an item. Still some performance issues that could be fixed but loving that there's loads more I can do from my phone on the app in general..Version: 3.0.2

Sometimes it works, sometimes it doesn't...This is a brilliant app! I love it! But the latest updates are quite buggy. Sometimes for no reason the entire plan disappears or the positions. Adding people is a game of constantly opening and closing the app! I now tend to use the website version unless I'm desperate. Any chance of a fix? Excellent otherwise! Keep up the great work!! :).Version: 2.9

Bad App, ZenDesk AtrocityApp doesn’t even work for me and support is through ZenDesk so absolutely horrendous. The database pulled my information from a different organization who had my email for an unrelated reason yet obviously (hopefully) must use these services. The welcome email I got from my facilitator (generated internally by services) redirected to the wrong website. I created a login. When I finally go to the correct website/app (this one), I continually get the same error when I log in. Which tells me to try to log out and log back in because “something went wrong”. When I login it continues to give me the same error, to which the ZenDesk employee replied. “I’ll send you a new welcome email.” Which he never sent. He has denied my multiple requests to talk to a supervisor, and not listened to the initial issue I shared about the data being incorrect as far as what organization I am using services for. App doesn’t work, and support team seems outsourced, do not recommend..Version: 4.0.4

Not even loadingApp doesn't even load any more. Just stuck on opening screen. After 2 min wait, it went to log in screen but just a blank screen with the title up the top. Completely unusable. Please fix ASAP..Version: 3.1.1

No Calendar Visible with one the appAs a helpful suggestion, a calendar app within the application it's self would be most helpful to allow one to see what days and dates/times one is signing up for While the option to have it added to your regular phone calendar is somewhat helpful there is no way to view what you have signed up for in a true calendar display Additionally it would be nice to be able to toggle between that and the messages easier such as have email leader visible when making a choice to accept or decline an invitation as well as view calendar Some simple adjusts would be so helpful Thank you so much.Version: 5.8.2

No difference from web sitePCO is a great service, but I really don't see the point in this app. From what I've seen, the interface is 100% identical to the mobile web site. I could replace the app with a bookmark to the site on my home screen, and nobody would notice the difference. I guess it's possible that for people with higher priviledges there may be some differences but for me at my user level there weren't any..Version: 0

Have to submit help ticket hereThe Help section in your app is completely broken. It fails to load. I couldn’t even submit this ticket in the app — it just repeatedly fails to submit. Is my Profile Notification Settings page only supposed to have one option for toggling on Include In Badge Count for Unread Emails? I’d like to have the option to turn off email notifications without removing my email address entirely from my profile, which is what I have to do now..Version: 5.8.10

Love PCO, frustrated by the appI’ve been a PCO user for many years and I don’t think it’s overstating it to say it revolutionized my job. It’s made planning and communication so much easier. Can’t say enough positive things about it. The app, however, has always been underwhelming. I really wish I could give it a better rating. As the administrator I simply don’t find it helpful to do the type of things I need - adjusting schedule, adding links/attachments, locating a particular Sunday in the past. Hoping for some streamlining and de-cluttering in the future..Version: 3.3.3

V2.7.4Unable to open the app on ipad2. App just hangs ....Version: 2.7.4

Great service, lackluster appI love planning center, but I’ve grown to hate the app. The interface is inconsistent, with different (mismatched) themes across different parts of the app. There are many annoying alerts that the app could go without having, too. User experience is fine, in theory (more in the paragraph below). Straight forward with obvious buttons and menus. The big issue comes with all the bugs in this app. I do not remember a time I scheduled a Sunday Service without the app giving me some pesky bug. I’m convinced the developers or project managers do not test the app, because very common operations are inconsistent or require restarting the app before registering changes. Some operations cause the app to crash all together. None of this is present on the desktop interface. All the small bugs add up to frustration when trying to make even small changes to a schedule. I thought my app was out of date, because I downloaded it so long ago and mostly use the desktop browser version, but it’s the latest version. I hope this app is tested thoroughly, like it should have been in the first place, and all these bugs are fixed..Version: 5.8.2

Why can’t I use this to modify plans and create new ones?This should be called “Planning Center Services Companion” app. If you are simply using it to look at your scheduled plans, it’s passable. Although the UI is a bit perplexing with many dead ends (back buttons anyone?) it does the job more or less if u are needing to a hand in practice, but that’s about it. That’s being said, I don’t think modern people want to use just a portion of a service in an app. I don’t understand why I can’t use this to even ADD a person to a plan. As a leader it’s a real pain if, say I forget to add a person, and then I want to give them access to set on stage and I have to grab my laptop. Of maybe I wanna just review future plans on the fly I haven’t been scheduled on but I MADE BECAUSE I’M THE ADMIN and I can’t do it. Just annoying. I want a uniform experience..Version: 3.8.4

After update volume control doesn't work with airplayReally wish you could create customized playlists of your own per account or/and the ability to "star" songs as favourites and then filter by favourites/"starred" songs so that you could learn songs in a row. Could we add this in a future update?.Version: 2.6.1

👎🏻 Do not use this app. Use their website instead.Disclaimer: I’m an administrator user for my church, so my experience is based on trying to make full use of the app’s features. This app constantly seems to need its cache cleared in order to correctly show what the website shows, and has repeatedly caused me to lose in-progress work on song lyrics & chords. It frequently misbehaves in unexpected ways, and is generally just unreliable and frustrating to work with. This *isn’t* due to any network connectivity issues on my device. I often started trying to do something in the app, only to run into a bug that prompted me to switch to their website on the same device, which then worked without issue. So it really *is* just the app itself that’s the problem. I’ve also uninstalled & reinstalled the app to see if that would somehow resolve the problems I keep running into. Unfortunately, it didn’t. So until they take the time to fix the app’s problems, I can’t recommend it – not for making updates, not even for just looking at things (since the app’s cached data could be stale)..Version: 5.0.2

LaggyThis app is always glitching and not responding..Version: 3.4.1

App doesn’t workThe app never recognises my login and says there’s nothing there. I login on my laptop and it’s perfectly fine - same name same login but app shows nothing. Drives me crazy as I can never check planning centre on the go!!!.Version: 5.10.0

I have to login every time I open the appI have to login every time I open the app.Version: 2.3.2

App need upgradeHi there, As a service volunteer. This app is difficult to use. Please consider upgrading to give volunteers option to asd or remove themselves. Currently I can only decline and give reason however if my circumstances change I can’t add myself back in.? If this is possible please explain how it can be done. It can become frustrating as life is not always plain sailing..Version: 5.10.0

App needs workI don’t like that you cannot see openings to serve in the first upcoming service if you are not scheduled or if you decline an opening and circumstances change and you want to volunteer for an opening that may still be available. You should also be able to see the entire list of scheduled volunteers for a service whether you are serving or not. This app is difficult to use and not intuitive for someone who has worked in IT for years. The link to the support website from the App Store also does not work..Version: 3.6.1

Not much to see here folks...It's just the Safari browser pointing to the mobile website. The user interface is identical and offers no integration with other apps such as Calendar. It has one great feature: it's free!.Version: 1.2.1

Sign inHow do I sign in with the app.Version: 3.8.5

What happened?I love this app, but ever since the new update I can't see the services I'm scheduled for. This is a problem that needs to be resolved FAST.Version: 2.5.3

Decline function is broken!Can't decline services with the new update. Tried declining 4 times and it just didn't update the services schedule. 😑.Version: 3.0.2

Just okayYes this is just the mobile website put into an app, but the least it could do is remember my password. When I open the app I expect it to go right to the home page, I shouldn't have to enter my password every time....Version: 1.2.2

Current update crashesPresently unusable. Crashes upon attempted opening. I am using ios6.Version: 2.5


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