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Redfin Homes for Sale & Rent App Complaints & User Negative Comments 2024
Redfin Homes for Sale & Rent app received 48 complaints, negative comments and reviews by users. Have you ever had a bad experience using Redfin Homes for Sale & Rent? Can you share your negative thoughts about redfin homes for sale & rent?
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Redfin Homes for Sale & Rent for Negative User Reviews
✓ Almost there, but no shortcomingsThis app is so close to being truly useful, but it has several glaring flaws. Generally speaking, I still think it’s better than Zillow (which I find has data accuracy issues), Realtor and Coldwell Banker, but the problems below impair my experience as a buyer. 1) The automated ‘Recommendations’ ignore search settings like price range and city and there is no way to ‘tell’ the algorithm what you don’t want to see. Why show me a house that is 50% above my price range and in a city where I have NEVER CHECKED A LISTING? Training the recommendation algorithm could be implemented using a ‘swipe left’ to eliminate a recommendation. Right now, ‘swipe-left’ circles back through a property’s picture gallery. Not super helpful and a waste of a gesture. 2) There is a ‘commute time’ feature when viewing a listing, which is great, but no way to filter results by it. I would like to be able to specify a commute (a user could select whether that commute is house-to-work or house-to-train) and see ONLY properties within that commute. The others are irrelevant but keep showing up. 3) There is no way to exclude specific cities from results. I don’t want to see properties in cities I do not want to live in, no matter how far I zoom out. Adding these features would make the Redfin app MUCH more useful for buyers like myself..Version: 256.0.0.2002
✓ The layout is great, notifications are terrible.We’ve tried all the various real estate apps while searching for a new home. Redfin has the best and most intuitive layout. Street view is great, the way they show pricing on the map is great. But, and this is a huge but, the notifications are absolutely atrocious. Let’s say you come a cross a house that looks amazing but is double your budget but you want to check it out , or a ridiculously expensive condo that you just want to take a peak at but your main search is for single family homes. Well, you will then be inundated with notifications for those types of property at the larger cost. There doesn’t seem to be a way to say: “I want notifications for houses between $400k and $500k in these areas only”. Or, for my wife and I “We want house in that price range with schools that are ranked 7 and above” (that would be money. I wish I had some coding skills) We are in a city where homes move fast, like 3 days tops for properties in our budget. So, we need valuable notifications that will help us on our search. Not cascading notifications in awful neighborhoods for homes that we would never consider buying. I hope the folks at Redfin read these reviews..Version: 204.0.0.2002
✓ Stuck in landscape mode!The functionality of the app is pretty good, it works more smoothly and consistently than the web site which frequently fails to load maps or other features. The problem is the app is locked into landscape mode forever! You’re going to spend hours with this app and having to hold your iPad sideways to a couple of hours gets pretty uncomfortable. For the first time in several years as a heavy iPad user, I felt physical pain from being forced into a sideways grip. If you can get over that or you already customarily use your tablet in this way, with a kickstand or keyboard stand for example, you’ll adore how well the app works. I’d gladly give this thing five stars if it didn’t cause me physical pain to use. Just don’t zoom in too much or the app will for some unknown reason deluge you with already sold homes instead of homes for sale!.Version: 212.0.0.2002
✓ No longer accessible using voiceover on iOS: (This used to be a great app. However, even with the latest to update it is no longer accessible using voiceover on iOS. So it doesn't work for me anymore and won't work for a new one using voiceover on iOS. That used to be so wonderful but now it does not work. Please test this app for accessibility including voiceover creator for people who are blind/visually impaired. I would really appreciate being able to use this app again. Thanks..Version: 479.0.0.14583
✓ No homes found for rentalsWhen I search for homes for rentals in Toronto or Calgary or any other city, it says No homes found even when all the filters are cleared..Version: 411.1.0.7026
✓ Unable to filter town homes from detached homes.Unable to filter town homes from detached homes which makes it super frustrating for the user as agents will post townhomes in detached secrion..Version: 467.0.0.13542
✓ DO NOT DOWNLOAD!I specifically selected prior to downloading for this app to NOT have access to my email address. Now I’m getting spammed with emails not only from them, but other companies under the same email address as them. Not impressed at all. I will be contacting Apple as well..Version: 432.1.0.9371
✓ Hides important history. Won’t correct mistakes.What I find with this app is they hide important information from buyers like how many times a property has been taken off market and returned to market, how many times the price has been dropped etc like you can find on apps like Zillow which does not help you make informed decisions. I own a property that Redfin has listed the address incorrectly where I provided them proof with property taxes and mortgage. They refuse to correct the information and point to the company that scrapes data for them. Redfin had room count wrong, bathroom count wrong, unit count wrong, number of parking spots wrong and still refuse to correct the proper address. If you find a property on here, you’ll need to look elsewhere for good and correct information..Version: 430.0.0.9017
✓ I need a reset buttonRedfin is my go to house hunting app... & I’ve been following the market for several (like 4) years now. I do not use the desktop version , so I cannot rate that portion. Overall, this app is great. That being said, I am beyond frustrated with the “🔔 New Homes” tab (bottom, middle). Usually, this is a great feature that lists newly listed houses that Redfin believes you will be interested in. One of the reasons I used to like it was that it used to be a shortcut to finding back “that newly listed house” I was talking about so I could show it to them. However, my algorithm has somehow gotten off and it has started to show me homes far outside my price range & occasionally out of my area. There is no way that I can determine to fix &/or reset this. I can’t delete the house from the “New Homes” list nor does “x”ing the house out remove it from the list. It’s not like these houses are showing up in my actual searches, so why bother “x”ing them out? This has basically made the entire feature useless. I would love to reset it and have my “new home” tab back....Version: 212.0.0.2002
✓ Why no longer showing monthly maintenance fee?Loved the app and website, it was my #1 platform until a few weeks ago when both the app and website stopped showing the monthly maintenance fee for condos..Version: 464.0.0.13057
✓ New “feed” is uselessNot sure what feedback or data you looked at to decide to lump everything into one feed and then only highlight saved searches, but your app should be smart enough to highlight new houses based on a users saved searches without have to highlight them at the top and take away the groupings you used to have. It’s much more useful for the apps data science models to use the saved searches to surface homes and lump them into the old categories you had. Everyday I used to look at new homes and price drops using the categories at the top. Now I have a useless feed of everything lumped together. I’m not going to find homes easily like that. Also, your app will still recommended homes in cities I am not interested in (just looked for fun at it once) and the cities do not show up in the recommendation adjustment. It’s really annoying. Please bring back a way to see updates of homes by groups..Version: 432.1.0.9371
✓ Go back!Redfin has been one of the greatest apps to find available housing. Recently though, they have changed their app (for what reason I don’t know) at least on the mobile version. The prior version gave you an exterior picture of the given property then a full description of the house, mortgage rates, schools, comps and so on to scroll through. If you desired to see the additional pictures you could either click on the picture or scroll to the bottom of the description. Since they have changed their app all you see is the pictures of the house and almost no description making it look clunky and non descriptive. For the longest time it was what made them stand out from competitors like Realtor or some of the other search sites that have been confusing and useless over the years. GOD BACK TO THE PREVIOUS FORMAT!!! Between that and keeping up to date, it was what set you apart!.Version: 417.2.0.7601
✓ Change is not always for the better.Redfin has always been a great app to post and search for real estate, however the new version of the app is awful. Previously when you clicked on a listing you had the option to see all of the property photos on one screen in a grid layout. The updated app no longer offers that feature. The advantage of seeing all property photos at once is that if you’re someone who is looking for a property with a specific feature like a big backyard, walk-out basement, or am like me and want to go straight to the floor plans you could see every photo and click the exact image that you’re looking for. The new version of the app ONLY allows you to scroll image by image. So you could scroll through 20+ images just to realize that the listing doesn’t include a floor plan or doesn’t capture images of the specific feature you’re looking for. BIG mistake for Redfin- I’ve basically stopped using the app because of this. It’s become a waste of time. If I can’t find what I’m looking for quickly then this app is useless to me..Version: 421.0.0.8083
✓ The update is terrible! Zillow much?I used to love Redfin, I have bought 4 houses using Redfin as my house hunting source, 3 with a Redfin agent and sold 1 with a Redfin agent. What I used to love most about it, was how it wasn’t like Zillow. It was much more user friendly and the experience was smoother and easier to navigate. Their latest update turns the app into a Zillow rip off and quite frankly, it’s terrible. Not only is the layout and navigation nothing short of a copy of Zillow, since the update, the Redfin estimates on homes are sometimes not there now, and I find myself having to go to Zillow anyway, because the 3D walkthroughs and Matterports don’t show up half the time. I see houses that tell you in the description to check out the 3D walkthrough, but there isn’t one. Until you go to Zillow and find it. It’s a real bummer and honestly, when you realize how much they clearly just copied zillows UI, it’s just sad. Please revert back or give me the option to use the classic version of the app. I find myself using Zillow as my regular now, because if I have to experience the same crappy UI either way, I may as well use the one that offers property value estimates and 3D walkthroughs..Version: 420.0.0.7909
✓ Best designed real estate app, but there are no entries!Not sure if the app is broken, or if there just aren’t any users of this app, but launching it I found that there were no postings in any of the cities that I checked on. Really too bad too because this software is actually really nicely designed. Unlike their competitors, such as Rent Faster who make garbage software. But they just don’t seem to have any listings!.Version: 411.1.0.7026
✓ So slow!!Since the last 3 version updates the app takes so much time to load and it forces me to switch to other apps. Please work on the performance issue. It should be a priority..Version: 430.0.0.9017
✓ Why the change?I use to be able to see the changes in sale prices but one day that stopped. That’s why this platform was better. Now it’s the same as the others..Version: 469.0.0.13688
✓ Sandwich orderWould it be possible to get two corned beef sandwiches please? On white bread. Thank you..Version: 461.1.0.12820
✓ No more Sold within 1 week / 1 month optionPlease add back this option.Version: 443.0.0.10868
✓ Not working in UKWhile present in UK App Store it seems not to cover UK at all..Version: 7.0
✓ Messy and unhelpful, bordering on uselessIt’s almost like this app is actively trying to get users to not use Redfin. No matter how I “tune my recommendations,” I constantly get notifications for houses way, way outside my price range, in cities I’ve never searched for, etc. And I’m not even going to go into how it constantly resets the sort, map view, etc. I do not get at all what the “Recommended” sort option is supposed to be showing me, but you seem set on forcing it on me regardless of what I do. Whatever it is, it’s not at all useful. I have to sort and re-sort again to actually see new properties. This isn’t Facebook, guys. You don’t need some stupid algorithm. You’re selling something. Just show me what I’m looking for in the order I ask for it. Why is that so hard? What are you doing with all this nonsense, other than putting tons of roadblocks and annoyances in the way of your users? Maybe hire a UX expert or something because, man, this entire app is just littered with irritating little things that add up to an entirely repellent user experience..Version: 292.0.0.2002
✓ Refresh IssueI absolutely love Redfin and basically live on this app even though I already own a home. THE only thing I cannot stand about the app is the fact that the Feed consistently refreshes and shoots you back all the way to the top. If you were browsing towards the bottom of the feed page, this is extremely frustrating because you immediately lose where you were and if there were any updates to the feed, you now have more homes to comb through. No matter what you do the feed always refreshes itself causing you to start all over. I’ve tested this out multiple times. Even if you leave the app for 1-2 seconds and return, the feed shoots you back to the top (regardless of a feed update). A lot of times I completely give up on my house search simply because of how annoying it is to have to start all over again. Should be an easy fix given they update the app regularly but for some reason they don’t fix it. Feels like the instagram feed from a couple years ago.Version: 427.0.0.8651
✓ PicturesI would like to remove old pics from ur site???.Version: 514.0.0.17998
✓ Why??Why does it say local rules require me to sign out and sign back in. There is literally no local rule that demands this procedure..Version: 508.0.0.17175
✓ Needs better searchHate that it shows 1+1s when I only want 2 bedrooms. Also lags when changing the sort..Version: 432.1.0.9371
✓ Not showing Canadian housesNo Canadian house shown.Version: 455.0.0.12026
✓ Can’t loginCan’t login.Version: 439.0.0.10407
✓ Very frustrating user experience for meIt's all good right up until you click on a specific listing to see more details and photos. It has this weird interface pop-up that keeps intruding and covering up half the screen so that one feels like one is viewing one photo bit by bit (getting revealed as you scroll up) instead of seeing the whole photo. It gives me the feeling of tunnel vision. I can't get this stupid pop up to move down/out of my view. When I try to, it throws me into a different page with no photos, just standard info about the property. I finally got so frustrated with this, I left the app and immediately deleted the app off my phone. I felt better immediately. I like other apps better: Homes, Trulia, Realtor. Don't download Redfin unless you want to spend the entire in-app time getting frustrated by the interface..Version: 490.1.0.15808
✓ Rent optionFor rent option is broken..Version: 484.0.0.15113
✓ No price on house for saleIt used to be working fine, but now most of houses without price. Some houses are selling but can not see it on map.Version: 517.0.0.18291
✓ Review estimatesRedfin and similar sites are good in subdivisions in normal neighborhoods or urban town areas, since comps are readily available thru multiple listing Realtor sites . However in rural sites with a lot of unique properties such as one of a kind building systemss ( example post& Beam or log or conversion units. The comps aren’t plentiful or consistent. (geographic radius and length of time since sale needs to be expanded. .). Also these frequently custom built, unique properties sometimes transfer by owner, so would need check court house or newspaper conveyances for accuracy. Obviously 12 acres of Dhenandoah River front for example with Lindal log home post& Beam pkg would sell for approx 2x min neighbor down rd on small lot, non riverfront and modular construction for example. bedroom number doesn’t equate in that market sf. Will however..Version: 478.0.0.14453
✓ RedFinFilters don’t work. Can’t search sold properties as the App suggests it can. Very disappointed with the App..Version: 334.0.0.330
✓ Says I have 15 notificationsOpen the app, no where to find notifications and nothing in my feed.Version: 396.0.0.5453
✓ Can’t deal with itI wanted to know price of my unit in condo in Toronto but failed.Version: 381.0.0.3861
✓ Useless for viewingsLast night, I tried to set up a private viewing on the app. No matter what I did, I got an error message suggesting that I try again. Refreshing the app didn’t help. I tried to set up an appointment by texting the realtor. The text sent, but nobody responded despite the app saying that it would be a 40-minute wait. (As of now, it has been 16 hours and no response.) I tried to view two properties today, both of which were (and are) listed as having current open houses. The homeowner was present at one and confirmed that there was not an open house—he was surprised to learn that one was showing on Redfin. At the other, the house was clearly empty. The information is obviously not updated, the scheduling feature obviously doesn’t work, and the direct contact option is obviously failing as well. I was able to set up a viewing via Zillow. The response was immediate. It’s a shame; I prefer Redfin’s map..Version: 438.0.0.10258
✓ Listings aren’t updatingIt’s been three days without anything new on the feed - corresponds with the last app update….Version: 456.1.0.12158
✓ Good info, UX needs some workLove the layout of the app and the info it provides. Very easy to navigate broadly speaking. However The recommended homes feed needs some serious work. You have to click on a home to get details before you can X it out (but apparently you can love it without going into the detailed view). There is also apparently no way to say “limit all results to less than $XXX” in the feed (Even if you already did that in your saved searches). Instead, you have to go city by city (or listing by listing?) and say limit my search results to less than dollar amount. App refreshes the page and lo and behold, another house listed above your budget just in a different city. This is annoying since if you are looking to buy a home, you probably have a set budget regardless of where you are looking. I also wish there were a way to filter homes that met certain criteria (for example school rating and whether it has a yard). Would also be nice if the app could suggest homes based on your top criteria even if that means suggesting a new city (eg, homes with a yard under $X with a school rating of >X —> have you considered <neighborhood/city>)? Fix that and I think the app will be great..Version: 278.0.0.2002
✓ Went from not bad to crapBefore you used to be able to have your search feed updated with listings within your criteria that is no more without making an account, theres a nag screen to login. whats next a nag screen to input your visa to use this feature bye bye.Version: 469.0.0.13688
✓ Review70% of the pictures don’t show up in the app.Version: 427.0.0.8651
✓ Needs a lot of refinementRedfin’s app is great at the basics, from searching and reviewing properties right on through scheduling a tour. But once you move beyond your first few searches and want to refine things, it falls down fast. For example… Redfin caches the locations you’re searching and keeps serving up recommended properties in areas you’ve written off. The app doesn’t tell you it’s doing this so you probably don't know to turn them off. And finding this isn’t intuitive. You might think you could training this feature but that isn’t easy either. And you can’t manually create a cache for a specific area. When you reject a property, its removed from the map but still shows up in recommended properties and the feed. And creates notifications from status changes. The app uses your location, if turned on, as a starting point for searches and ignore the location you’re actually searching in. You need to keep adjusting manually. The app lumps all your favorite properties together and doesn’t allow you to group them by location like a building, town, or area. These are just a few nits, but together they make for a very frustrating user experience. I still use Redfin from time to time, but this keeps me using other apps to look for properties..Version: 393.0.0.5230
✓ Change city, manually scroll to the topI’m not sure if it’s just a glitch or what the problem is? When I want to look at a different city and change the location in the search bar, I will have to manually scroll all the way back to the top of the page in order to see the lower price range. This wouldn’t be so bad if it didn’t take so long for the pictures of the homes to load along with the information. It’s so tedious. I will usually close the app, and reopen in order to change the location to avoid this problem. Other than that, I don’t mind the app. I can program my down payment and see the potential mortgage payment which is extremely helpful. If you can please just fix the scrolling issue, I’d be using Redfin more than Zillow..Version: 461.1.0.12820
✓ It's been four days without an updateAnd it happened once one month ago.Version: 437.0.0.10078
✓ Map issue at Canada/USA borderSomething changed recently where listings at the Canada/USA border aren’t showing. It bumps me into the USA listings and won’t show me Canada ones. This is a new issue that never used to happen. I have a custom search at the border and it won’t show me any results in canada. It makes the app a lot less useful for me..Version: 493.0.0.16018
✓ Needs to be fixedI have always used Redfin for my property searching needs. It has been a favorite of mine for a few years now. However, this recent update has ruined the App for me, especially when it comes to saving/favoriting properties. I hit the heart to save, it won’t even load the list of “folders” I pre-created. So, I figure ok fine I will just hit save and it’ll go to the saved list they have. I hit “Save” and it doesn’t save. Heart doesn’t turn red and I go to my saved list to check to see if it worked and nope newly favorited property not there. I try to move a currently favorited property to a newly created list or even just delete it from the saved list altogether and I get an error that reads “Sorry Something went wrong, please try again later.” Please fix asap!! Or go back to the way it was, there was nothing wrong with how it worked before..Version: 456.1.0.12158
✓ AwfulSo I had two homes for sale. I contacted a redfin agent I had talked to before named Jesse. Jesse or redfin doesn’t respect the customers time. Jesse kept not getting back to me so I had to request another agent honestly I forgot his name already. He was rude and condescending and really thought that I had to adhere to his schedule instead of us coordinating schedules together. He was very condescending and thought he was way too busy to talk to me, even though I had a bad experience with the previous realtor. At this point I had to go over the managers head Cecelia because she kept sending me very rude realtors, so I have to call their headquarters in Dallas and talk to a lady named Lucy, who is actually very nice but turned out to be kind of fake also. Since I can’t really explain why they were that way to me I can only speculate that it was racial but I really don’t know. All I know is that redfin is not a good company to work with. I guess with the percentage that they take, you get what you pay for, which is somebody who doesn’t care about you as a person at all..Version: 377.1.0.3556
✓ So closeI love the layout of Redfin. I LOVE that it factors in things like tax and ins on the payment estimates. And if this app would stop being glitchy, it would be a 5 star HANDS DOWN. I’m looking in a crazy sellers market. House go up and HOURS later they’re pending. I need an app that allows me to SEE the houses. I can click on a house. I can look at the pictures, but since your last update, whether or not I can scroll down to see the amazing details is random AF. Before that, it liked to close out at random times. I can’t say if it’s still doing it, because I rage quit after the 4th or 5th swipe up to see the details. For buyers, this is an amazing app. At least on IOS, be prepared for the glitches. I hope you work it out soon! I’ve have 7 weeks before we move and I need to find a house ASAP! I LOVE this app enough to leave a review and hope you get it worked out!!.Version: 206.0.0.2003
✓ Bring back mortgage calculator!Why TF did this get removed? The only reason I used this app over Realtor.Version: 461.1.0.12820
✓ I wanted to love itThis is almost a great app, but it’s missing critical filters. I’ve written to their support multiple times, but have never had a response. So, it’s 5 stars if you only look at one area, and never browse in other areas. What I mean is that I once looked at home in an area where friends live, but realized I have no interest there. However, a year later, I’m still being flooded in my feed with listings there. They offer the ability to ask not to receive those listings, but I always get the message that it’s an area I can’t remove. Huh? If you go to settings, it also doesn’t offer the option to turn off that area. Overall, it really could be fantastic, except for their complete lack of support and getting totally undesired feed results each time you use it. I’m resorting to writing this review in the hope it will generate developer support. Like I said, I wanted to love it, but it’s very stressful..Version: 458.2.0.12564
🙂 Redfin Homes for Sale & Rent Positive Reviews
Redfin Homes for Sale & Rent works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Redfin Homes for Sale & Rent.
⛔ Redfin Homes for Sale & Rent Problems
