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Care.com: Hire Caregivers App Complaints & User Negative Comments 2024
Care.com: Hire Caregivers app received 44 complaints, negative comments and reviews by users. Have you ever had a bad experience using Care.com: Hire Caregivers? Can you share your negative thoughts about care.com: hire caregivers?
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Care.com: Hire Caregivers for Negative User Reviews
✓ Terrible!It’s been over a year, and despite several updates, this app is still terrible! I have deleted and reinstalled, kept it updated,and am not sure what else to do. The commercials that show clean, easy to navigate pages make me laugh every time. Since posting a job nearly two months ago, this app has given me nothing but problems. I constantly get a “unable to load conversations” message when trying to access messages with applicants. The app will not show any new messages, but then when I log in on a computer, I will discover several new messages. When sending messages through the app, they sometimes disappear and do not get to the recipient. Care loves to market their site and app as a safe and secure way to get in contact with applicants, but it was so much hassle and caused me to lose on out on people who took other jobs while I was waiting to receive their messages (that had actually been sent days earlier). For such a large company that is collecting high monthly fees (I’m paying over $40), I would expect a better functioning app.Version: 17.4.2
✓ Horrible waste of money - app will not allow me to log inI’ve never left an app review before, but I want to warn others so they can avoid a similarly terrible experience. First of all, I considered babysitting a few years ago when I needed work and must’ve made a Care account. As a result, years later as a mother, I was unable to use my email address. Do they really think that a caretaker could not themselves some day need care? Fine. Whatever. I used a secondary email address. Then I paid the $40 subscription free and additional $25 fee for unlimited background checks. I need backup childcare by Monday so I reluctantly paid what I feel like is a ridiculous price to browse because I thought it was required to gain access at all. Very misleading presentation. I posted my ad, browsed some caretakers, and contacted one directly. Then, I needed to go about my day. When I returned to the app I found that it was logged out. My password isn’t working. I tried “forgot password” multiple times and have not received any emails. I tried my laptop instead and the site was returning a “too many redirects” error. I cannot gain access to the account I just paid $65 today for. What a joke..Version: 19.2
✓ Fraud service DO NOT USEWe tried to use Care twice. The first time the sitter didn’t show up. The second time we “booked a session” which required our credit card info. One sitter applied, but responded to our request for a zoom interview too late for us to use her. Then they charged us for the babysitting session that never happened! When we asked them for a refund, they told us to take it up with the babysitter (who we had never met). So we did anyway, and she said no money was paid to her. When we contacted them again, they still refused to refund us, and claimed it was between us and the babysitter who again, we had never met, did not book, and who claimed to have never received any money for the session that never happened. Care refused to rectify the situation. We are out $128. Do not use this app..Version: 20.2
✓ Dissapointing and frustratingThe standard of etiquette by the applicants is frustrating- especially when I’m looking for someone to take care of MY CHILD in MY HOME. I’ve interviewed entry level position applicants that have better manners and respect for the hiring company. People will apply and then not answer when I respond, or they will set up an interview and then cancel last minute or not show up. The applicants with good intentions supposedly don’t get notifications. So you’re forced to give your number so you can continue a conversation. We pay a membership, but then still have to pay additional to get background checks and mvr. Pictures should be required. Cpr and first aid should be required. They should be required to answer questions when they “apply” ... make them put in more effort to pay attention to what is required of the job. There’s also no way to anonymously review bad applicants- it has to display your name. I’ve been looking for a nanny for two months now and this game is exhausting..Version: 15.0
✓ Very Costly ServiceThe app is for a service you have to pay a lot of money to receive messages from potential caregivers. Then they want you to pay for background checks etc. They upgraded the software to include more services, they want you to pay for. It took months to find a caregiver for my senior. Then this company wanted me to pay them to do the payroll. After my Senior passed away I tried to hire someone to walk groom his dog. It has been 2 months and all I have gotten is 2 responses from people that live 2 hour away. Even better yet the people that run the app, expire your add. Unbelievable, you pay money to have access to run an add and they decide how long it should run. To bad I paid for a year, I should have thrown the money in the fire, at least it would have gave me some heat..Version: 16.8.1
✓ Horrible UI, quits frequently, and dumb booking designWarning; don’t use Care. First, the app is atrocious. It quits very frequently, and seems to have outdated pages that appear if you select the back button. The system won’t let you change your address, but doesn’t tell you why you can’t change it. Customer service could not answer either. Second, the booking system is garbage. You select a number of babysitters that you would like to send a request to. The system explains the request as if it is a request to check whether the sitters are interested/available (I.e., there is an opportunity for review before booking). Instead, it is a race between the sitters, and whoever responds first gets the job and it cancels the job posting for all the others. If the first one turns out to be sketchy, you have to recreate a whole new job posting and resend it to all the SAME people. Why not allow the sitters to confirm their availability and then leave it in the parent’s power to make the final decision of who to book? Garbage app and system. Will never use again!.Version: 19.4
✓ App is buggyThe app is extremely slow, constantly freezes, and it tends to crash. Also, the user experience isn’t the best - there are a lot of fundamental features that are missing. Why is it so difficult to search by sitters based on hours they are able to work or even filter by recurrent? The filter should be expanded by all parameters (pet friendly, cpr certified, or even by skills like Montessori, etc). Also, the inability to delete messages or edit them is frustrating since the app sometimes freezes then sends like 10 of the same message. The quality of caregivers isn’t the best either - we interviewed one lady who had CPR certified checked on her profile and she actually wasn’t and didn’t even know CPR..Version: 20.29
✓ Scammy App And no way to contact themThis is truly the worst app I’ve ever downloaded in my life. I paid for a premium annual subscription and within one week of being on there they forced me to give them my home address or said I would be locked out. When I provided the home address they then locked me out saying I should never provide my home address. 😹You can’t make this stuff up. There’s no way to talk to them about your account once they lock you out because the only way to get a hold of them is through chat through your active account! There is phone problems too. All of their numbers just lead to an automated voice system that kick you off and say you have to talk to them through the chat feature. Outright scam and even my credit card company gave me my money back after hearing the story and investigating them. Do not use this app. I had no way to get a hold of the woman I was about to hire..Version: 17.7
✓ Horrible Don’t waist your money or time!!!!First, if you have a bad experience with a caregiver, there is nothing Care will do to mediate the situation or even let you leave a bad review on them. You can submit a bad review but it never shows up. Next if you sign up for the premium plan which you have to because you can’t contact or be contacted by anyone on the free version. So the free version is totally useless and more used to make you realize you can’t access anything without paying. If you accidentally click the year signup, THERE ARE No REFUNDS EVER!!!!! If you are on a plan for months and cannot find anyone to hire NO REFUND!!!! If your child purchases a plan without your knowledge NO REFUND!!!! The background checks are a JOKE!!! They do not cover anything farther than three years back, or any state other than the one you are in, there is also a disclaimer that They are very limited checks and if you want a real check you will have to arrange on your own. WAIST OF TIME AND MONEY RUN AWAY AS FAST AS YOU CAN DONT BUY IN!!!!!!!!!!!!!!!!!!.Version: 18.3
✓ Cancelation policyBeware of payment used for this company. I canceled my subscription in January of 2022 and have been continuously charged since then. As my account is closed I cannot access by logging into account and removing my card. I have emailed multiple times and receive automated replies saying issue has been resolved. I have searched every way possible to contact someone at the help center and no one replies. I have contacted my credit card company to help me resolve issue and have closed my credit card. I looked back at my charges and they total over $1,000. Next step will be to report to credit bureau as no kind of assistance is available. I highly recommend using a payment option that you can cancel with out problems. I do not recommend this app or company..Version: 18.9
✓ App functionality could be betterThe system to find childcare is great but the app functionality isn’t. It shows a notification for a new message but then you have to pull down/refresh to actually see a new message. Spell check doesn’t work (I have an Apple 11) on initial messages but it does work on subsequent responses. It’s clear from reading profiles/bios that spell check doesn’t work on job posts or profiles either. Also, if you’re in a search and get out to message someone and go back in, the search reloads and you lose your place. And if you click “message” on someone in a search, it doesn’t show if you’ve already messaged them or any conversation history until you go in through the messages section. It’s certainly a great resource for finding people but functionality could really use some finesse..Version: 15.0
✓ Takes your money and you get jack in returnI’ve been on this app for a few years now and it gets worse every time I use it. I have not been able to edit my profile for 2 years despite sending multiple emails about the problem. My profile pictures get repeatedly rejected despite’s following the guidelines they put forth. On SEVERAL occasions I have lost jobs because my incoming messages are delayed by DAYS sometimes WEEKS OR I am completely unable to access the app all together because it kicks me out every-time I try to open it. I’ve gotten jobs on this app yes, not as many as I’ve lost and only after I started sending my intro text with my number attached and informed them of the app issues so they wouldn’t contact me in app. Don’t waste your money on it or a membership. If you’re a nanny just find facebook groups for your area it’s the best way to find a family on your own terms..Version: 20.15.3
✓ Great but not reliableShe is soooo good with kids. Was amazing with my infant. I was so happy I had finally found someone that knew how to handle this age and. Someone I could trust and rely on. The first week she was booked she came for the week but canceled the last day which was Friday. Said she was sick. Okay no problem. Canceled the morning of. I rescheduled my day. I reconfirmed she was still coming the next week. Yes. I reached out on Saturday to reconfirm again (I’m used to people canceling on me). No response until the day after. She had a family emergency , won’t be able to come Monday but will for sure be there the rest of the week. Ok no problem. She has already given me heads up about that possibility. I reached out Monday morning to reconfirm the rest of the week. Completely ghosted me. After many texts and calls Monday came and went. Nothing. Not even an acknowledgment. I was left with no childcare and had to cancel my day. Again. I finally heard back Tuesday. She had a family emergency and just couldn’t respond. Ok I understand emergencies. I expressed my understanding. But I heard nothing from her after that. Was she still coming the rest of the week?? Was she ever coming again? Nope. Guess not. Never ever heard back from her and it left me with no childcare for the week. Such a shame cause she is really good..Version: 17.4.2
✓ DO NOT purchaseI say this as an extremely frustrated mother. I have been looking for a little over a month to find someone part time to babysit my baby girl (Monday-Friday with flexible hours). I even talked my husband into buying a subscription for the whole year. I have tried to reach out to 10+ people only to see that most have read the message and never responded. Only two people responded saying that they were busy and only work during the summer because of school. Then, on top of this, I listed a job posting where 5 people applied. I had interviews with 2/5 people and one lived too far away and the other one I wanted to hire and after the interview never responded. What I clearly see is inconsistency on this app/ website. I would highly recommend NOT subscribing. It is honestly a waste of money..Version: 17.4.4
✓ This app is borderline unusableWith how much I’m paying you think they make an app that actually works. It often crashes and I have to force close it. And when it does work much of the experience is confusing and doesn’t make sense. For example when I try to rebook a specific sitter it will take me to a general search. When I make a request to do a sitter search and see a list of sitters that accept. There’s no way for me to request/ see their background check. They have articles that recommend you should at the very least do a video chat with your sitters prior to hiring, but they block sharing of zoom links or phone numbers for FaceTime, while giving NO clear alternative on how you’re supposed to actually video chat them. I can go on and on and on with the list of things that make zero sense with this app. By the way, their mobile web and desktop browser experience is not much better either. I already paid for an exorbitant amount for a 3-mo membership but I will probably cancel as soon as I use that up.Version: 20.23.1
✓ Okay but extremely overpriced for lack of basic featuresThe app has a lot of great features but for $40 a month, it should include a lot more. Literally feels like I’m paying $40 just to message sitters because it costs extra to do anything else. They don’t show time stamps on messages & It costs an extra $2 to include a feature where you can see if your message has even been read! AND the messages are super delayed. I tried setting up a video interview and the potential candidate did not respond for hours to confirm which of the two times I suggested we chat but instead sent a link for Zoom meeting at one of the times, I didn’t receive a notification for the message until 2 hours after she sent it! Though it was a last minute and unprofessional of the candidate, I was desperate for a sitter and actually available at that time she requested to chat but the app did not notify me. I had to settle for less and miss work because of this stupid overpriced app..Version: 16.6
✓ Terrible AppThis app is definitely not worth what they charge. It’s not super user friendly and will force quit often. Even when you pay for a subscription that doesn’t actually pay for the background checks, that’s extra. It also costs extra to manage payments and any tax information you need for a caregiver. What does the subscription get you, just the chance to see the profiles and message potential caregivers in your area. The messaging system is garbage, you would think it would be just like texting except you can’t place the cursor anywhere to edit, you have to delete everything you wrote to get to where you want to edit. You also can’t see everything you type. You can see maybe one sentence until it disappears and you just hope you typed everything correctly. If there aren’t very many caregivers in your area your subscription is extremely useless. The notification system also takes forever. If I received a message from a potential caregiver I probably won’t be notified for an entire day, unless I’m physically opening the app and checking the messages. My final complaint is that I am not able to clear the filters I first put into the app to find caregivers. There is a button that you should be able to click that says “clear all” to reset your search filter, however, it doesn’t actually work, much like everything else on the app. Super don’t recommend this app..Version: 16.4
✓ Terrible software and little supportI paid about $150 for 3 months of premium service plus unlimited safety checks. The software is very buggy and behaves differently across the mobile app and mainstream browsers including both Safari and Chrome. Completely unreliable combined with poor usability. While their chat support channel is active and their agents are pleasant, they have little know-how and no tools to override back end systems to solve customer problems. All they do is report problems to management. I have not had a response to an email asking for help. It’s nearly unusable, at least for me. This feels like some kind of of holding company milking it for up front cash to tolerate what must be very high churn rates. They don’t offer refunds and there is no free trial so beware. I’ll likely end up using a traditional agency as this doesn’t work and even if it did you’re on your own for vetting or you can pay them even more for who knows what quality of background checks..Version: 19.3
✓ Would give a 0 if I couldThis was a terrible experience for me! I have tried on multiple occasions to crest an account and every time something has gone wrong. However this last time really got to me, not only did I make it to the stage where I had to pay money to get a back round check but immediately after I paid for it and had an email confirming my payment, they would not except my ssc number and kept telling me there was an error. I decided I would just log out and back in but as soon as I did suddenly my account no longer existed and kept telling me my password was wrong. I decided to try and change my password and then they never sent me an email to do so. So now I’m down 20 bucks and have no account. Also forgot to mention that I tried to create a new account with the same and a different email and told me there was an error with both. Very unimpressed ..Version: 20.11
✓ Awful Customer Service & no trial periodIt is nearly impossible to get a hold of someone for support. When you call the phone number, you are hung up on. The chat function is not helpful whatsoever. I also completely do not understand why they even have a basic plan. They say that on the basic plan, you can post jobs and search for caregivers, but you can’t speak to them unless you upgrade. It’s the silliest thing on the planet. Paying $40 on a monthly basis or $160 per year on the annual plan is an absurd amount of money for this app. Because I needed to be able to contact Caregivers, I purchased the monthly subscription. I only had it for two days and didn’t use it because it didn’t meet my needs and tried to get a hold of someone at customer service which does not exist. The chat function does not work properly in the app or phone browser and you have to go to a computer to use the desktop version. They also don’t care that you are seeking a refund when their platform does not work for you. How about offering a trial of seven days? Oh wait, you won’t do that because you would lose money. Extremely disappointed. All this company CARES about is money..Version: 20.28
✓ HORRIBLE SET UPAre used to use this app every single day to find caregiving, but a lot of times the new system has caused a lot of confusion and it’s literally just pointless. i used to request for certain sitters after looking at their profile, and after making a posting. Now if I make a post, looking for a certain day of babysitting, instead of being shown, all of the available sitters, and choosing some of them to request them for the shift, I’m getting swamped with dozens and dozens of unqualified sitters. I’m having to message everybody back that I actually found somebody and dozens and dozens of caregivers have wasted their time by sending me an application. I’m a very picky, mother and that is why I would prefer to application request or job, request myself rather than receiving a bunch spam from people I know I’m never going to hire. This app is really going downhill and I’m resorting to craigslist and Facebook from now on.Version: 20.32
✓ Bad app; Bad system; no quality controlDO NOT PAY FOR AN ANNUAL SUBSCRIPTION UNLESS YOU TRY THIS IN YOUR AREA FIRST. The app itself has bugs… for example, you can book someone and the app switches out the person you booked for someone completely different. We even got someone who doesn’t speak a word of English… how uncomfortable. We also live in a densely populated Chicago suburb yet there is very little participation of sitters in the app. The few that are in there aren’t available… usually the closest person who responds will be 30 min away which usually means an extra $30 for transportation. The quality control in this system is also not great… we’ve had a 75% rate of no-shows and a 95% rate of tardiness. There’s no way to adjust the booking window for this if booked in the app. Finally, nobody wants to be paid through the app even if you book them there which makes things logistically difficult. They all want cash or Venmo..Version: 20.3.1
✓ Inconsistent in our areaI paid for the premium membership with the added cost for background checks. What you don’t know is that whoever you want to do a check on has to approve it first. By the time you make a listing, find someone after chatting with a lot of failed connections, request the background check your date of need is likely already here. I didn’t have anyone approve the background check, let alone in time before I needed the sitter. That is a wasted feature that makes parents pay more for nothing. There also is no warning that your subscription is set to renew, no text, email or notifications which I find annoying. I went to cancel my subscription in hopes maybe it would prorate what you aren’t using by canceling but it doesn’t cancel until the end of the time you paid for. Overall I feel there are other free services we had better luck with. We hired one sitter successfully in 5 months..Version: 20.22
✓ It’s gone downhillThis used to be a really good app, but it has definitely gone downhill. Their notifications are really messed up. They constantly tell me I have a message when I don’t, and I have had them say I don’t have a message when I do. Also for some reason they started blocking phone numbers in the messages. I contacted their support and they said this was for safety reasons, but that they will allow you to put in phone numbers after the first message.I tried adding phone numbers in subsequent messages and they still blocked them. Finding a caregiver is tough enough, and adding in the extra hurdle of not being able to share phone numbers easily has made it even more so. I’m sad because this was a good app. But not anymore..Version: 20.27
✓ Total SCAM WARNINGI enrolled in premium so I could post a job and actually message the applicants. I had a terrible experience and the people on the site were no better than someone you could find on Facebook BUT that’s not even the scam part! There’s no way to cancel the membership unless you are on a desktop computer or use their app. I screenrecorded myself trying to cancel my account and after 2 HOURS of chat and emailing back and forth they said they had to further investigate only to email me today and acknowledge that there’s an issue but WONT BE REFUNDING ME!!!! They make it hard to reach them and hard to cancel just to steal your money. They will regret it because I will dedicate all of my time to posting reviews and warning everyone about this complete scam of a company. You want to build loyalty this is not the way..Version: 20.17.3
✓ Needs improvementI pay money for an app where people are charging more money to watch a movie with my child than I make. Half the applicants I get are unreliable and don’t respond when you want to set up an interview. It is incredibly frustrating to pay extra for something to have people bail all the time or no show. There needs to be a higher standard for people who have an account to have basic things such as not being late, cancelling last minute, saying you’ll be somewhere then don’t show up. I’m amazed at how few great sitters I’ve found through this site. Also, sitters will have a rate on their site but then I ask them and it’s $5 more and hour than their profile says. I think there definitely needs more structure on the sitters end for parents to find reliable, affordable people..Version: 18.7.3
✓ Just Bad* You have to pay extra for a background check. This should be standard. I don’t think I’d trust the screening process except maybe when I’m in the next room over working-from-home. * The app is not user friendly. Two examples follow: * One week we tried to explore different options including center-based care and home-based. Rather than letting us search across both options, we had to submit separate requests for both. Then they wanted to charge cancellation fees for the option we didn’t end up using. * Easy to accidentally pay the caretaker. Seriously, we are smartphone-savvy and whilst trying to confirm our sitter was actually going to show up we accidentally paid the sitter who then no-showed without notice. Called customer service and they said we had to work with the sitter to recover the payment..Version: 19.8
✓ Not a reliable source of careFirst attempt using this app, I booked someone for NYE early in December. We had a video call, and she seemed nice— I was excited! One week before NYE I noticed the app was suggesting new sitters to me, so I opened the app and saw a message from the person who was supposed to sit for us saying she found a higher paying job that night so she needed to cancel. I didn’t even have the opportunity to match her rate! The app also didn’t really show me she candles, I only noticed because other sitters were applying for the job and I was getting texts about that. I get the feeling from reading other reviews there are a lot of flakey people on this app. It’s like tinder for babysitting— get ready to be ghosted! Huge waste of time for me and now I’m looking for childcare through word of mouth like before..Version: 20.6.1
✓ RIP OFF DO NOT PURCHASEI am contacting my bank to dispute this purchase because I joined and have been unable to contact caregivers. I write messages to applicants and it always says “unable to send at this time” and message disappears. EVERYTIME. There is no way to actually talk to this company and the chat does not work. There is nothing wrong with my phone and definitely not my credit card they charged immediately!!!! Also beware they will publish your job offering if you start filling it in and want to come back to it to complete. I have an incomplete ad published by them. Just try to change a profile picture if you need to or crop others out of photo so only “you” appear. It does not work!!!!! There are 2 people who do not want to be in my ad and this violates their privacy. DO NOT USE THIS AP——ITS WORTHLESS!!!!!.Version: 20.4.1
✓ The app needs some workAt the end of the day, Care is a great tool for finding caregiving jobs. My issue is with the app. For paying $40 for the monthly subscription and this app to have as many bugs as it does… The app itself runs extremely slow, has trouble refreshing, notifications don’t refresh properly, nor do they seem to work properly period. When you click on a push notification, it takes you into the app and either buffers forever or it takes you to whatever the notification is (like your messages) but doesn’t update to actually show you the notification or message. The app is such a pain that it is easier to open up my computer and use the webpage..Version: 20.27
✓ The mobile iOS app is full of UX and functional bugsI came across so many random strange bugs while trying to use iOS mobile app. I then switched to mobile version of web application. It still had bugs iOS mobile app: - while trying to post a job without picture profile I kept getting an obscure rejection email - while trying to post a profile picture with my phone settings set to not allow access to image gallery I kept getting time out (without any user friendly error message) - while trying to post a picture after changing settings to allow access to image gallery the image got posted. But the UI didn’t show it😳😂 So I had to kill the app to refresh UI - there a noticeable lag with getting email notifications about posted job - there is a bug on Messages/notifications screen (the UI increases count of notifications but doesn’t show the new notifications) - there is IUX bug on notifications screen (it took me a couple of minutes to even notice notifications icon.. I kept thinking that I hot new message but could not find it.. because there were none I got a new notification.. which was mot displayed until I killed and restarted the app) I am coming from a Software QA background: - you either have a complacent QA team OR - you have a huge backlog of bugs that’s no one is fixing. Overall very difficult to use the app to post a job👇👇.Version: 16.6
✓ Be careful before enrolling for premium membershipWhile there are some babysitters posted in this app, be very careful when you enroll for premium membership (which is the only way to contact the babysitters). Because they keep charging your credit card every month even if it’s a one time payment that you intended to make (honestly, who would keep searching for a nanny for more than a month, I do not know) . When I noticed it and wanted to call their customer service, they don’t even have a person you can talk to option. Even the ‘chat with us’ function is a fraud as I tried it many times. It’s going to be a lot of emails back and forth. Ultimately they didn’t return my money, but canceled whatever subscription they felt I had with them that was getting charged monthly. I didn’t even get a nanny through this, as most of the people listed as available were not actually available !!.Version: 17.4.1
✓ Absolutely terrible & a waste of moneyHad to pay $200 for an annual subscription to be able to hire sitters. Then they want to charge you add-on charge AGAIN for background checks or verification that they aren’t on the sex offender registry. Are you kidding me? Or you can pay another $400 per year for unlimited checks. Then after spending all that money, you’d think the app might actually works great. They may actually have great US based phone support. Neither of those is the case. No phone support at all. The app glitches & won’t even allow you to set the exact dollar amount you want to pay per hr. Their “chat support” is useless & can’t actually help with glitches in the app. Complete waste of money. I’d like to figure out how to request a refund but contacting customer support is a hassle alone..Version: 20.10.1
✓ This company does care about there customersNyone working on the experience of using your website? I have been a member for 10 years (two different accounts) and the website and app still have the same issues they did years ago. There is no place to categorize potential candidates, except for a heart- pretty rudimentary. It takes forever for anyone to get back to you. You should be able to call pp directly through a hidden number through the app. If not, I should be able to schedule a time to talk right on the website app, which the applicant can decline or suggest a new time- you know like the the rest of the working world? Then when the applicant does not show up to the appointment scheduled, it should be noted- if the can’t even get to phone call on time, what good are they - their rating should reflect this because THEYARE WASTING your PAYING CUSTOMERS valuable time. I waste so much time just trying to nail down a time just to speak to an applicant- 48 to 72 just to have an intro call is unacceptable. I need to take notes on each person, there is no place to take notes on pp, and when u try to print, it goes out all jumbled and incomplete, probably intentional, and who wants to waste all that paper… Sheryl, CEO, whatever her name is, don’t doingnot even close to a satisfactory job. I could go on, but I have my own job, DO YOURS. You care about your customers? Your actions and performance speak the opposite..Version: 20.1
✓ Not enough responsesAgain I signed up for this service, this time for just one month, I saw a few potential people to hire so I thought I would give it one more shot— I’ve now posted a job too— so I’ve both responded to postings and had job applications, NO ONE responds, and when they do they aren’t available. My hours are clearly flexible and needs are no more than what most of the potentials list on their profile. There should be parameters where a response is required if you apply for the job, in the least. My follow ups are light, inquiring for phone interview. Nothing... so far at least 15 attempts and NOTHING! You can even see where they have read the communication. ————————————————— For $55 a month, I’m looking for one person, why do I need to sign up for 3 months for a “deal”. So far I wrote 5 people, two responded, one of which did not follow up again, one did not show up to the interview. I’ve used this app in the past and it’s always so much work, sometimes I don’t correspond with anyone bc it’s duds. They need better screening and also a respond time average notifier, so you don’t waste time or have “hope”. Better less expensive offers, it should be 55$ for an entire year for goodness sakes!.Version: 16.0
✓ BEWARE OF SUBSCRIPTIONI subscribed to the “premium” membership to assist in finding care for our children. Once we found someone, I performed all of the steps to cancel (pressed cancel, deleted from my subscriptions in apple, and even removed my credit card information from the app). Well, I didn’t bother to go on my app because there was no need for it and I thought I cancelled. I came to find out that they were continuing to charge my credit card and I had no idea. No payment receipts through e-mail, no nothing. I was asked if I received “confirmation” on the cancel…how am I supposed to know that I should receive a cancel e-mail if you don’t even send receipts or anything via e-mail? And again, I removed my credit card information to be sure that the payment wouldn’t go through just in case, but I guess they just have it on file and continue to charge regardless of what is in your profile. Their terms and conditions state that they cannot refund subscriptions. I had to DIG to find a phone number to call (it is listed on your credit card statement and that is the ONLY way to get it…the person on the online chat couldn’t even give it to me, which is ridiculous). Anyways, this is crazy and this is how subscription services steal your money. I currently have to wait 2-3 business days to see if a “supervisor” can help with this issue. I will never be using this app again!.Version: 20.19
✓ Why does this exist?So it's recommended to get the background checks on sitters on your website? Ok check out this scenario and tell me if I'm missing something. I put up a sitting job. There's 9 sitters to choose from. Technically there's 9 sitters that choose the job. All of which could not accept. But you want me to pay for background checks on all 9 before posting the job? Why a novice user would ask. Because for two reasons: care recommends to do it. 1. Becuse they provide the platform to these people but want you to validate the sitter yourself and 2. once you post the job if a sitter accepts it you're stuck with it unless you cancel so you sort of need to background check everyone that you're sending this job to. But wait, if you paid for the background checks you're S.O.L. Becuse that's money gone if you cancel or if no sitter accepts your offer. Why is this even a thing?.Version: 19.9
✓ Mobile App could be betterIt’s a great resource but for how much the membership costs I would expect the mobile app to have better functionality. The instant messaging is really poor quality, you can’t even copy/paste so you have to type your entire message every single time you reach out to someone. I was trying to hire a nanny and had to message probably 30 people before I got someone who was available for the job. I spent a ridiculous amount of time retyping my message over and over again. I created a job and attached it to my message and everyone kept responding stating they couldn’t view the job…so that was another waste of time. When I looked at my jobs it stated I had no jobs, so I created the job again and then magically now I had 2 jobs. So I had to go back and delete one of the jobs and still…no one was able to view the job I created. For a working mom of two…there is just not enough time in the day to deal with the glitchiness of this app. Also there is a significant delay in notifications and the messages don’t update properly. IMO…they are charging way too much for this app and are obviously not reinvesting the profits back into the functionality of the site..Version: 17.4.4
✓ App breaks and customer support doesn’t get itI love the idea of this app, and I found some great people quickly. But the previous reviews are accurate. The functionality is poor. Whenever I tried to edit the job I initially posted on the web browser, or tried to post a new job, the system gave me an error message. There was apparently a frequency setting which was not visible, but it wouldn’t submit until I completed it. (And yes I am fairly tech savvy, have the latest iOS updates, tried re-installing, etc.) The worse problem is that when I contacted customer support about it, they just sent me boiler plate text about subscription renewal, which had *nothing* to do with what I contacted them about. (They must get a lot of complaints about this, which makes sense because I know of no other service with such a high month to month fee). But I went back and forth with them several times and they never got it. Bottom line: the app doesn’t work. It is a job posting app that does not post jobs. 🤦♀️ UPDATE: Customer support never did resolve my issue. Once they finally understood what I was talking about they just stopped communicating. Also, I was ghosted by the girl who I hired, so I wrote her a negative review, but the review does not show up on her profile—only perfect, 5 star reviews. So I am out $40 for literally nothing..Version: 15.9
✓ I’ve decided I’m sick of this appI don’t care for it. They totally ripped me off about 2 months ago. We accidentally scheduled a babysitter and canceled the appt, but Care took almost $200 from our credit card that they refused to reverse because they said they paid the babysitter, even though they never came to our house. And then, even though you pay all this money to just have the app, you still aren’t allowed to just send messages to people that come up in a search query? Like, they want you to select the people and they send the message. But if you find someone through another section of the app, you are allowed to send messages. All in all, this app leaves you feeling ripped off and like they don’t invest in streamlining or making the user experience better than ‘not good’..Version: 20.9.1
✓ Not impressedApplicants profiles state “Responds within ** timeframe”, I’ve messaged 15 people and not a single person has responded in almost a month. I even specifically messaged people who met all the requirements and even went a little lax. Filters don’t work. I specifically filtered for week day people and got excited when I saw a ton on there but then I clicked the profile and they’re on available on weekends. What’s the point of a filter if you have to manually sift through anyways. I paid $150 for this yearly subscription and I’m totally get ripped off. I did find a cleaner (no longer using then due to cost) when i went on looking for a nanny and they refused to do anything through the site/app after the application process because it’s such junk. Very unfortunate..Version: 18.8
✓ Not helpful to upgrade premiumI upgraded because it’s the only way to message potential caregivers. There were potential caregivers in my area and was able to connect with some of them (about 5 or so). Most of the caregivers turned out to be flakey (ie cancelled last minute). In one month that I had premium and messaging at least 8+ caregivers, I had one person who actually showed up to do work. The quality of caregivers on this app/website was mediocre to poor. The one person who showed up, was good. The app is also cumbersome to use and the messaging system blows. I never received notifications on time if the caregivers messaged me back. I was constantly checking the app just so I did not miss any messages. I also did not find their other “premium” features helpful such as the background check. Overall, I would not recommend this app or website..Version: 20.6
✓ Crap for a paid appAs other review have pointed out, all you get for the rather steep price is the ability to see caregiver profiles in your area and attempt to communicate with them with the super buggy and cruddy messaging system. It doesn’t always notify you when you have a message. It’s not that user friendly. And whatever you do, DON’T delete a message conversation from a caregiver unless you intend to never talk to that person again. I made the mistake of doing so…I was just trying to declutter the messages page by deleting the messages from caregivers who were unable to do the current job. Then when I had a different job later I wanted to send a message to one lady who’s message I had previously deleted. Every time I click on a link to message her, it says ‘Error. We’re unable to load conversation’ and won’t let me send anything to her at all! ARGH, I expected better from a paid app, especially such an expensive one!! I’ve seen much better functionality in some free apps I use >_>.Version: 18.6
✓ Not worth the moneyThis app is a joke and not worth the subscription cost. There are fake profiles from people who are just collecting information. The app doesn’t reveal anything about the job “applicants”, not even a last name. I posted a job and received 16 applications, scheduled multiple appointments, and none of the people showed up. Some gave me strange excuses (they didn’t want to wake up so early, or changed their mind about driving so far) while others scheduled an interview a week in advance and then told me two hours before the appointment that they already found another job. I saw cars driving by my house very slow at night like they were scouting the place out. This app is dangerous! If you’re serious about hiring a caregiver, ask for friend’s’ recommendations or use a nanny placement service. Lesson learned. I just wish I could get my money back..Version: 14.7
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