- 93.2LEGITIMACY SCORE
- 94.7SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Chess - Play & Learn App Complaints & User Negative Comments 2024
Chess - Play & Learn app received 111 complaints, negative comments and reviews by users. Have you ever had a bad experience using Chess - Play & Learn? Can you share your negative thoughts about chess - play & learn?
Please wait! Chess - Play & Learn Facebook comments loading...
Chess - Play & Learn for Negative User Reviews
✓ It was great before the updateSuch a shame. The analysis feature was great before because the app would recognise when you made mistakes and show you how you could have made moves differently in a given situation. Now, the analysis feature pretty much just replays matches..Version: 3.9.0
✓ Bugs and no support from admin to fix themThere’s lots of bugs, at least on the iPhone and it doesn’t seem like support cares or is doing anything about it..Version: 3.9.20 (2)
✓ Recurring connectivity issuesLove the app and all its functionalities but when playing live chess (10mins against an opponent) it often freezes saying it’s reconnecting and ends up kicking me out of the game. I’ve checked the FAQs and there are only browser-specific recommendations to improve connectivity, which don’t apply to the app. Also, my internet is working perfectly otherwise. Please help, I can’t really play like this :(.Version: 3.9.24 (5)
✓ FALSELY BannedI have been playing on this app religiously for over a year now! I was pretty bad at first. Got my blitz rating down to the low 300’s (not that I’ve never played, just hadn’t in a while and lost a grasp for the game) and have been building my account up game by game for over a year! I was almost at a rating of 800 when one user got livid at how bad I was beating him! He completely stopped playing and made me wait for the clock to run out to secure my win all the while messaging me insisting that I am cheating and he was going to report me! I obviously didn’t take him seriously because I assumed they’d look at the game and see we were playing at the same speed and his multiple blunders were the cause of this massacre as well as how could ONE ACCUSATION cause my account to be banned? Well guess what, the next morning MY ACCOUNT WAS BANNED! All of that hard work, achievements acquired, games I’ve learned from, just taken away from me without anyone reaching out, notifying me, and at least letting me say my side. I am completely dissatisfied and will let all of my friends who I recommended to this app to delete immediately for their unjust handling of this situation! You are really banning people on spot because of one accusation??? Really????? For the customer service rep reading this, I hope you look at all of my match history, All two thousand of them, and tell me I did anything different in that match than in any other match I won or lost! Please.Version: 3.9.27 (2)
✓ Fun but frustrating because it’s riggedWhenever I hit 7-10 wins in a row against players with 40-60 points better than me, they force me to play black in the next 5 games against players rated 100+ points better than me. Come on guys, play fair. I know we gotta play players better than us to rank up, but it’s just stupidly unfair to do that. So every time I go on a win streak, after about 7-10 wins, they set me up against players I have no chance with. You’re screwing up the beautiful game of chess and I won’t stand for it. Your system is flawed and I desperately hope you fix it. Edit: they’ve been ignoring my review because they know they’re wrong for what they do. I made it to over 1000 AGAIN…then I “magically” started losing impossible games. You have bots on here and you know it. You’re ignorant if you think I’m losing these games because of skill. I’d be the first to admit I’m not the greatest at Chess, but explain how I can go from 1000 to 874 in a few days huh?? Explain that. Meanwhile I can compete in real life games with skilled players and sweep. Get your stupid bots off the game and quit rigging it period. Thank you.Version: 4.2.0
✓ Good game, one issueSo the game is fun, it teaches you the game and has lots of AIs with different play styles to help you learn, though there is one issue that really ruins the game for me. It often prematurely calls a stalemate. 2 minutes before writing this review, I had a game which I was winning. I had 2 queens, a castle and a bishop while the AI only had a king and pawn. When I was closing in about to get the checkmate, the game called stalemate. My king wasn’t in check, the AI wasn’t either yet. This should not have been a stalemate. This has happened in about 7 games for me so far. I would have rated 4 stars though to get so close to a win so many times just to have it snatched away like that brings it down to 2 stars for me. Also would like to say, there are a fair few in app purchases, but not too much of the game is locked behind them. There is a lot, but you can still have a good experience without spending money Edit: Not sure if this notifies the developer though in response to their response, the king was about to be in check, their pawn could move forwards and their king could still move left and right without going into check. All of my pieces could move at least 2 spaces (except king) as well so it wasn’t because mine were trapped. So according to what you stated in your response and the game conditions, that should still not have been a stalemate..Version: 3.9.20 (2)
✓ App needs helpGrandmasters play each other on this app so it must be very good or they are being compensated for using it. However there is no manual informing someone how to use the app. For instance, the app gives you a rating of 1400 for a variety of different types of chess formats even though you have never played these formats since the app doesn’t describe how one would engage that facility on the app. The Lessons are helpful but have misleading explanations that do more to direct you to the wrong answer than teach you. The app’s Puzzles are challenging but there are other longer “solutions” to the puzzles that you will not be credited with. Plus, you have to solve perhaps six puzzles to make up for one misstep since you earn much less for a solution than you get docked for a failure to solve. It’s like treading water; you never get anywhere. A few solutions require that the losing side of the board make a bonehead move. Therefore I mostly use this app to play against the computer that can be adjusted to various levels of competency..Version: 3.8.55
✓ A developer responded to my reviewTHIS IS A GOOD APP FOR CHESS .. ONES OFF THE BEST.... Thevr ponse to me was about scoring and explain how difficulty levels changed how many points you gain or lose. ....I guess he didn't read my review because I said I've done over 4000 of the puzzles so I can improve....I said I noticed that I have done the same puzzles several times and the scoring is screwed up.... When solve the puzzles I get 5 points.... When hurry and screw up I lose 12 or 15 points etc etc blah blah right... The developer didnt take the time to realize I'm not a moron and I did over 4000 puzzles before the review saying it's flawed making cancel my DIAMON DR membership... DONT waste your time if your responding to make an excuse or explain why I too "dumb " to understand the scoring ..:) ITS PRETTY SIMPLE TO UNDERSTAND....Respond to have two way communication Soo the app will get better for everyone and people will like it more. WHEN a customer TAKEs THE TIME TO REVIEW a product, is probably BECAUSE they want to say thanks or help improve it..... If you learn about issues you can fix and improve the app.... Then WILL BE MORE LOYAL AND and Happy and YOU'RE BUSINESS will NB be STRONGER FOR IT. THANK YOU 🙂.Version: 3.9.20 (2)
✓ Your app instills frustration, not enthusiasmI have come to hate this app and can hardly wait for the expiration of my membership. I have spen untold hours working your puzzles in what I hoped would be a way to improve my playing as a novice. Instead, it is clear that your algorithm is set up to break a beginner’s spirit. Rpt on, f I have a few successes, I can count on getting problems a that are several orders of magnitude beyond my capabilities. Even worse, if I can’t get the correct answer, you deduct 3 or 4 times as many points as you give for correct answers on puzzles that involve multiple moves. For example you will deduct13-15 points for a wrong answer when the correct solution involves 4 or 5 moves, none of which is apparent to a beginner. It just leads to frustration, which appears to be the goal. And why do you give no credit if I don’t get the first move right but to then get the solution, which may require my correctly figuring out 2 or 3 or more additional moves. It is well-established that people learn faster when they are rewarded for what they do right, not punished for mistakes on problems beyond their level of competence..Version: 3.9.30 (2)
✓ Used to be fun app99% are chess machines. Watching titled players is fun. Playing is useless cause you dont play people. You play chess engines👎🏻👎🏻👎🏻.Version: 4.1.23 (3797)
✓ Lots of features but not able to give feedbackHi there, been playing on the app for about a month and started to really like it so looked at the memberships and there’s 3 levels ... $30, $50, and $80 (I believe) for a year, provided you pay upfront and not month by month. I was like ok I get it... there’s lots of features so you have to pay for more of them. Well that’s all good, I get that. My main issue is with the puzzles that sometimes the “opponent” player doesn’t make the best move so you can’t actually solve the puzzle correctly unless you guess they will do the wrong thing. Solved a puzzle today and I would’ve gotten it right however the opponent made the worse move of their two moves and thereby I made the wrong move because I predicted the opponent would obviously make the best move. Please creators/admins fix this issue. It’s really not the way the puzzles should function. If you fix this I will gladly change my rating to 5 stars since that’s my main issues. Also I couldn’t find anywhere in the app to report this. But secondly to advertise their “videos” to watch to learn and improve in a notification or have it ever present on the main menu is really annoying when you can’t even watch the whole video because you don’t have the most expensive membership. I don’t like that. Just an annoying paywall situation where I already paid for the app..Version: 3.9.14 (2)
✓ Cheaters everywhere“Only a small percentage of people cheat.” Hilarious when every person under 1000 is getting high 90 percentiles for doing what the game engine would do. Give me my money back you scammers..Version: 4.2.7
✓ Unfortunately glitching out constantlyIphone 14 pro user and my app keeps glitching or showing my turn when the opponent has not moved. Last game i played my pawn disappeared but my opponent had not killed it. I asked them and they said they could see it but the game registered it as a check on my side. Very confused..Version: 4.2.3
✓ Respect your usersFix the well known glitch that cuts off the side of the board on IOS in zoom mode. Many users prefer using their iphone in zoom mode and are not going to change their phone settings back to standard view every time they want to make a move in the chess app. Come on it’s been well over a year. I can patch it for you if you’re not sure how to fix it. Get it done. Moving over to Lichess until you figure it out..Version: 4.1.1 (2)
✓ Frustrating Time function doesn’t work.Good app but very frustrating as the time function does not work properly. You think you have heaps of time but suddenly you only gave a few seconds left. Bug in the HD system.Version: 3.9.17 (1)
✓ Excellent app but.The app is excellent if you have an amazing internet connection. The game abandonment loss is so annoying, you have plenty of time on the clock but lose quite quickly if your internet connection fails or is lost. Not really a good mobile app really or the policy on game abandonment needs changing..Version: 4.1.14 (2949)
✓ Mostly good but one annoying glitchThe abandonment feature frequently forfeits games just because you access another app on your phone. This just happened to me with less than 20 seconds away from the game. It’s really frustrating when you are winning a game and you pause a movie only to come back and find the game forfeited. Fix this glitch and it would be a 5 star review. Really abandonment is a bad feature in a timed game. The rules of the game allow a player the entire time on the clock. Sure, it’s a jerk move to walk away from a game and make your opponent wait it out, but ratings shouldn’t change because of lost connections. Edit: the abandonment feature has a bug. It frequently forfeits games instantly just because I check a text or email. I’m almost always playing long time format games. I almost exclusively play 15/10. I see several other reviews with the same complaint. Fix the bug. Make the rules clearly defined. At the very least there should be a set amount of time that triggers the abandonment feature and it should be easy to look up what this time is. Currently checking a text will instantly trigger abandonment. That definitely is not the way the app should work..Version: 3.9.17 (1)
✓ Too slow to pairI was paying monthly to use the app. I am cancelling because I don’t like how long it takes to connect for bullet games. I know it’s only 10-20 seconds, Busch lichess connects in 1-2 seconds, when an average bullet game goes for about 1 minute, that’s 10 times more waiting idle on chess dot com app! Annoying and should be fixed, no excuses for that. I’ll try again in the future to see if it’s fixed because I do prefer chess dot com app..Version: 3.9.22 (3)
✓ A promising a feature-rich app and a troll-infested experienceCheaters, rudeness, all over the place and trolls ruining the game. Sad but really not enough is being done to control all this. Mods should crack down but the “diamond” and “gold” members can get away with it all because they pay..Version: 3.9.17 (1)
✓ Need fixes and updatesSometimes the app kicks me out telling me I can't connect but I have a really good internet connection, or sometimes when I log it times me out as well they need to fix those issues, for the updates I my self in a team can not access the team posts and matches stats us VS other teams unless if our team post something that way I get access to the team posts and I go throw some times I would like to see how our team doing in the leagues and have to wait for that post to do so, you could just add on the menu "team posts" or something that will lead us to the team forum for those 3 reasons I'm giving a single star till the update occurs and those issues fixed I will change it based on that. Edit: the app has come along with many improvements and features, it has been running very smoothly, would love them to add “the conditional moves” to the app and as well as our matches vs. “xxxx” to show the match tournament team we playing against, and access it to check the team scores..Version: 3.9.24 (5)
✓ Unusable and shady business practices, there are better alternativesYou can not play 1 minute games because their clock is extremely inaccurate. You are much better off using lichess because their clocks are accurate. Also they will auto-charge you if you sign up without you even opting in for it. They wont even give you a notification in advance that they plan on charging for a new subscription. Now I have to reverse the charges and I have already lost money on foreign exchange fees that my bank has applied. I wont get back these fees back because of their own shady business practices. They are clearly in it for the money and not for the community. Go to lichess which is completely free, community driven and better playing experience..Version: 3.9.20 (2)
✓ Disappointed.This app started off alright and then it consistently kept logging out. Tried every solution suggested online but nothing worked. Seems as though many others had the same issue. Do not recommend this app!!.Version: 3.9.30 (2)
✓ This game won’t refund meI bought a diamond membership and loved the game until it updated and my diamond membership was gone and didn’t get a refund.Version: 4.2.2
✓ Great app, horrible managementThe only problem I have with the app itself is how fantastically addictive it is, or at least the game of chess and the fact you can have a board in your pocket. The developers or managers of the app on the other hand did absolutely nothing the countless times I reported people for stalling games so long that I quit (to the detriment of my own rating because it’s counted as abandonment), or abusive opponents via chat when I won, or the suspected cheaters that mysteriously made zero mistakes dispute a mediocre rating. I deleted the app when my account stopped working without any explanation at all. Maybe I highlighted too many glitches and they were sick of me. Either way, I’m probably better off..Version: 3.9.14 (2)
✓ An honest feedback from 2 years experienceHello engineering team, I have been using the app for 2 years (nickname igorthebest17) and this has definitely been a wild ride. The app looks solid and smooth from the first glance, with the nice design system, however as a chess player I tend to care more about how the gameplay is implemented, app’s performance and how it handles different network broadbands. No matter the chess board style, it feels sluggish compared to lichess app. Maybe it’s because of the animation time, rerendering, etc. But it’s not a major thing. More importantly, there are some critical bugs still in place. The biggest issue I had - and was also confirmed by my friend - when you switch from WiFi to mobile internet or other way around - the app says that the connection is lost, and there’s no easy way to get back online. When you force restart the app, it just doesn’t start but rather is stuck and you have to repeat the launch many times until eventually it comes back. I lost countless number of games because of that. Other thing I really don’t like about chess com app is that you can’t use analyze board on app. It’s so easy to do it on lichess but you can’t do it here. I often want to analyze OTB games right after I finished them and I can’t do it on my phone. I don’t feel it’s fair as I pay for the premium subscription with unlimited analysis. Please fix it..Version: 4.0.3 (4)
✓ Poor interfaceI’m comparing it to Red Hot Pawn and I find the interface to be pathetic. On RH P I can see all my games, my moves, opponents moves all the time. That’s what I’m interested in and not these puzzles. Now when I come to give feedback it changes the type to black. The subject is white but the text is black. Where does this make any sense at all..Version: 4.2.0
✓ The infinite loading screenI love this app and everything about it! But, during a game, the timer stopped ticking and everything stopped working properly. I couldn’t click out of the match and my pieces could be moved around leaving behind a red trail and taking any piece it landed on. Even my own pieces. I was left alone stuck on a broken match playing around with my pieces. I tried to reload the app and when I opened it, all I got was a never ending loading screen. I tried updating my phone: didn’t work. I tried resetting my phone: didn’t work. I tried logging in on the website: didn’t work. I tried activating my email: didn’t work. I tried updating the app: didn’t work. My friend has has this same issue over and over and the ONLY way that he can get it to work again is by DELETING the app and redownloading it. Due to parental restrictions I cannot delete apps so I can’t fix it. This needs to be fixed!!! I have a time limit on my search engine so I thought I would be able to play more if I got the app. Please fix this as soon as you can. There are lots of other people with this repetitive issue and deleting and redownloading the app shouldn’t be the only solution. I am on an Apple iOS device. It is fairly new and up to date..Version: 4.1.8 (2294)
✓ Why cant we see possible movesWhy cant we see possible moves.Version: 3.9.21 (9)
✓ Join-to-Play Ware / Bug Ridden with No Report OptionsThis is basically a “join our site/email spam generator” app that has almost everything hidden behind a join/pay wall. What a joke. Why would exercises, puzzles, game modes, etc. _need_ me to join some random site and get spammed with emails from, in order to function? Hint: it does not. This is basically a mailing subscription grabber that is likely to sell your email and/or spam you. The UI also very frustrating as well seeing how this is not a native app and looks like a web wrapper for their site. The app has loads of bugs and many still exist in the app with no way to report them to the developers and they have such a convoluted UI that doesn’t offer any help for looking where to even report the bugs. The best bug I came across was it just allowing pawns to move diagonally without capturing a piece (a basic rule and requirement that should never have been a bug in the first place). This is such a low quality, cheap e-mail grabber app that put no effort into actually designing a high quality, bug free chess app but rather a dirty “register to use” model for a website-as-an-app loaded with bugs. Horrible..Version: 3.8.88
✓ Unbearable amount of cheatingI already play chess via chess.com for more then 3 years and I have never encountered so much cheating then last 6 month. It is just ridiculous, how low ranking player using chat GPT or other AI to analyze their next move… and it is SO obvious that players with low rating just cannot reveal that kind of move and won game with 90+ % accuracy. And no actions from chess.com. So Im done with that app, and probably with online chess in general, there are no sense to play it at all..Version: 4.2.2
✓ Overall okFor the most part, this is OK. I do enjoy the daily puzzles, however sometimes they are just flat out wrong. I would say about one out of every 10 puzzle (recently more) is the wrong solution, and it is frustrating to lose points when you know that the recommended move is so obviously not the right move. Additionally, the hint button is absolutely useless. If I just accidentally touch it even though I didn’t mean to, I immediately lose all the points. What is the point of having a hint option if I can just as well make the wrong move and lose just as many points? Since using the hint provides partial solution, doesn’t it make sense that only partial points are lost? I would also recommend to the developers to add a confirmation prompt to the hint button to avoid these accidental frustrations. I had considered signing up for the paid version of the app, but these glitches have stopped me from doing so. These are all minor fixes to make a very good and capable app even better. I really hope the developers take this feedback seriously and consider improving their app..Version: 3.9.0
✓ Zoomed in chess boardPlease fix the fact that the chess board is zoomed in when playing other people online. The board is partially cut off for iPhone 12 mini.Version: 3.9.21 (9)
✓ Why I can no longer support this app..I’ve been playing this app for years.. and in recent light of the decision to ban Hans Niemann for mistakes he made when he was a minor.. I am now resigning on this app and will play on Lichess or other secondary apps.. I found it Very suspicious that the timing of the ban had come on the heels of Magnus making that tweet and baseless allegation.. if your company felt the need to Ban the young man that decision should have come down the day the infractions were made.. to allow Magnus such sway over the career and destiny of such a youngster is beyond comprehension.. i know Magnus was upset over losing rating points to Hans on his 2900 quest, and doesn’t think Hans should even be allowed to play, but to allow his opinions to sway yours.. we’ll why can’t I do the same thing? I understand the kid made mistakes, but even Magnus himself has cheated in chess OTB on camera.. he has made illegal moves.. which constitutes cheating.. at least the kid is showing growth and owning his mistake, being completely transparent, and to level such accusations with no response in a smear campaign goes against the very core principles of chess.. sportsmanship and a sense of fair play.. anyways I’m sure no one in your organization cares about the opinions of a lone user.. unless it’s Magnus Carlson of course.. farewell and thank you for the games...Version: 4.0.12 (1)
✓ No ‘Key Squares’ button in lessons - stillI downloaded this about a year ago to learn chess but was frustrated early on that there was no ‘key squares button’ as described in an early lesson, so I deleted the app as it made the lesson useless. A year later and it’s still missing, so I will delete the app again. And I still don’t know how to play chess :(.Version: 3.8.37
✓ Please bring back the indicator in the top right!The update has made it so that when I have multiple turns to take I have to go back out of each game to the main menu whereas it used show me how many games I needed to take a turn on and pressing it would take me to the next game requiring me to take a turn. After developer response: Thank you for the response, I am aware of the indicator in the main screen and the go to next game after making my move option. I still preferred the indicator in the game view and the behaviour it used to give. I appreciate I am probably in the minority..Version: 4.0.0 (2)
✓ AnnoyingThey give them too much more time and I try and press a piece but instead it moves another one of my pieces and I lose the piece and the piece is a queen.Version: 4.1.18 (3420)
✓ Good for playing games and puzzlesToo bad a significant part of the app (e.g. Events) is made up of webviews that don’t allow navigating back. Once you hit the back button it kicks you out all the way to the top level navigation. Entire sections don’t load at all (e.g. Standings under Events). There are some rendering issues when playing multiple games at the same time (the position from one game can be displayed against a different opponent). Overall, the app is good, just not great… yet..Version: 4.1.6 (2119)
✓ OkI find it very annoying that you can’t turn off the blunder/mistake prompt when playing. When your trying to learn and you make a mistake and are forced into making more mistakes being told over and over makes it hard to concentrate on the board. It’s more distracting than helpful. Especially that you can review your game after where it is more appropriate to see your mistakes to learn from. It often leads me to getting frustrated and quitting rather than allowing you to learn chess. The game has many options so not sure why removing this isn’t one. It’s a shame though because this is the only thing that stops me playing and enjoying the app..Version: 4.1.9 (2428)
✓ PipiAre you kidding ??? What the **** are you talking about man ? You are a biggest looser i ever seen in my life ! You was doing PIPI in your pampers when i was beating players much more stronger then you! You are not proffesional, because proffesionals knew how to lose and congratulate opponents, you are like a girl crying after i beat you! Be brave, be honest to yourself and stop this trush talkings!!! Everybody know that i am very good blitz player, i can win anyone in the world in single game! And "w"esley "s"o is nobody for me, just a player who are crying every single time when loosing, ( remember what you say about Firouzja ) !!! Stop playing with my name, i deserve to have a good name during whole my chess carrier, I am Officially inviting you to OTB blitz match with the Prize fund! Both of us will invest 5000$ and winner takes it all! I suggest all other people who's intrested in this situation, just take a look at my results in 2016 and 2017 Blitz World championships, and that should be enough... No need to listen for every crying babe, Tigran Petrosyan is always play Fair ! And if someone will continue Officially talk about me like that, we will meet in Court! God bless with true! True will never die ! Liers will kicked off... fmhall | github.Version: 3.9.28 (4)
✓ It does the jobIt does the job of online matching and playing quite well, but it suffers from a bloated and clumsy menu system and game UI. Would benefit greatly from some user testing and a couple cycles of agile development.Version: 3.9.3 (4)
✓ Could be betterThere is this bug in chess where it removes you from the game during and before you even started. It is extremely hard to play when all of a sudden it kicks you out. The app in itself is okay but I think there should be an actual thing that really teaches you to play chess, like comments on your moves. Also, you should be able to do other stuff than just play against a bot when your offline. I suggest that you fix all bugs and glitches and change it so that it is not an online app. Thank you!.Version: 4.2.12
✓ Not worth itSubscribed for a year - all it did was make me hate chess..Version: 4.2.0
✓ Worst chess app sucksDon’t instal it. Fair play fair play fair play.Version: 3.9.8 (1)
✓ Crashes frequentlyI enjoy playing the puzzle battles on a daily basis to the point where I forked out for the subscription so I could have a few more rounds each day. However, the app crashes often and even starts games where the score doesn’t increase / it’s obvious it isn’t working incorrectly. Restarting the match then still counts as one of my ‘games played’ and today for example I’ve played one out of my paid for five due to crashes before being given the message that I’ve ‘played all of my games for the day’. I understand all apps may have crashes but this needs to be handled better..Version: 4.0.6 (1)
✓ Sooo many disconnectionsToo many times now I have lost games or even won games because either I get disconnected or my opponent gets disconnected. It is so frustrating when you are in the middle of an intense game and one of you gets disconnected. Let me put the way it makes me feel in terms that you understood. It’s like when you have utterly destroyed your opponent with half the time still left on his clock, it is 100% clear that you have won and he decides to let the timer run out instead of resigning. I’ll be searching for a chess app where I don’t have to put up with this nonsense anymore. There is zero satisfaction in winning by disconnect. Au contraire, it is frustrating. Developer responded that they were experiencing issues around the time of my review. When I am talking about all the years that I have used the app. Deleted it and got lichess app instead, I only ever get disconnected if my Wifi drops out with lichess..Version: 3.9.20 (2)
✓ Time clocks.This site is infested with cheaters. 1 minute games are the only games you can play but the clock is faulty so you lose most games based on the clock. I time the games using a stop watch, these games are usually anywhere from 2 min 20 seconds and higher, so much time is added so you always lose by 1 - 2 seconds but usually by more. Games above 1 minute forget it your odds are almost zero, I’ve played for 35 so where my rating was previously about 1600-1800 now it’s at 1000-1100. Sometimes I get to 1400 but they send me backdown with all their scam games. Whether they are using bots, fake players, rigged clocks who knows. I’m pretty good at calculating odds and believe me these are not random games we are being paired up with. There are days the games seem at a different level so obviously this site is a scam. Looking at the game reports don’t tell the full truth whether they show you 90 percentile or 20 percentile. A good player might find it frustrating being paired to a 20-40 percentile player as most moves are just not logical. After so many years of playing in this site it gets worse and worse..Version: 3.9.30 (2)
✓ BotsChess.com is all bots, they beat you to try and get you to sign up for premium service for tips. Total scam..Version: 4.2.7
✓ It’s okay to invest some time into it for the money asked forThe app hasn’t had any advanced fewtures for a long time. compared to the web version this Is very poor. would really appreciate showing the best moves on the board in analysis with arrows similar to the one on the web. I don’t think this feature is hard to add, it doesn’t need more that 2 days of work. plus I don’t understand the feature in the analysis where if I play different moves, the alternate games are inserted inside the same log. its impossible to read or to find where I am or was. SPECIALLY when I press on the wrong tiny font by mistake. and why would you even have the ‘pressable’ log and the forward and back buttons so close to eachother. there is always a missclick and the experience becomes very bad. being the most known chess app i’m sure you can put some effort and do something better honestly. retry button next to ‘next’ button in puzzles, very smart, and noway to go back. the puzzles goes to jupiter and i’ll never get to analyze it.Version: 3.9.17 (1)
✓ Doesn’t teach just tellsThe daily puzzles and game reports desperately need a back button. I spend so much time staring at puzzles trying to remember what piece was captured and there’s no value at all in showing the previous move in literally half a second and expecting us to be able to see what piece was captured. I don’t even have enough time to focus my eyes before you make the move for the puzzles and same thing with the game recap. It needs a back button so I can look at what move was actually made. And you need to fix the alignment on the notations because I have to scroll to the right to see the check and check mate symbols. Simple fixes but it’s why I canceled my membership. Telling me what the best move is in the game report is fine but if you don’t tell me WHY it does NOTHING to actually make me better!!! I switched to Magnus trainer and dr wolf for better explanations. This app taught me how pieces move and how to castle but that’s it. I literally could not checkmate someone until I downloaded Magnus trainer lol. You also can’t replay the key moments and they move way too fast so when you show me I made the best response to a mistake for example I can never see what my opponent did first because it moves too fast and I can’t go back to previous key moments..Version: 3.9.17 (1)
✓ Constant GlitchingSince I downloaded this app it has glitches constantly. I lose games all the time because it just freezes, won't let me move, and runs my clock down. I prefer to win, but don't mind losing if I lose due to my own mistakes, but losing because the app screws up is a different story entirely. There is also a serious problem with customer service. If you complain about a glitch, you'll be lucky if you receive a response within a week. The ELO rating for Rapid and Blitz doesn't update correctly. You'll also be bombarded with Chess News you never asked for and which it is difficult to unsubscribe from. Download another app instead..Version: 3.8.14
✓ My account was hacked and they didn’t care don’t use personal data at risk.My account was hacked I wrote to ask what was happening I was ignored. Then I wrote a review instead of answering my initial email their response is to write in developer response please write to us and explain the problem. Here’s the problem my account was created through Apple hide my email and encrypted so it’s not possible for it to be hacked from the outside so one of two things are happening these guys are ignoring their customers and stealing there money and not honouring their own terms and condition or their server has been hacked and your data and financial details are at risk of being stolen. Don’t trust these guys they’re either thieves or incompetent in stopping thieves hacking their server..Version: 4.2.9
✓ Very patronising tech teamSigned up to premium but got no premium features. Then I get an email asking if I’m Taking advantage of premium features which you can’t Reply too. Great idea and looks good but just doesn’t deliver. Now to try and get my refund. Addition; now it’s just resigned me on a game I was winning! Also sometimes it won’t accept a move, one game I would of drawn I lost as it timed me out as the move wouldn’t work. Far too buggy! Also shows you 60 seconds of teaching video saying if you sign up you get full video. You sign up but never get full video it’s a con. Will be reporting to apple.Version: 4.2.6
✓ Don’t bother and save yourself the frustrationThe clock needs to be fixed or removed, this has been a problem for years (looking at past reviews) you can be ahead in the match and you will make your move and your clock will just keep running until you lose the game. Very frustrating, save yourself the frustration!.Version: 4.2.7
✓ Good for playing but a lot of glitchesThis app is good to play as long as you don't mind the glitches and don't care about your score and ranking that show in your statistics. The app will freeze and randomly close on a frequent basis, sometimes it takes 2 or 3 tries to send a move, the chat boxes only send messages half the time and the other half, they just disappear into the atmosphere never to be seen again. Also, if you’re joining the app to improve your chess skills, progressively get better and win more games and then play higher ranked players, your rating may or may not go up so the app will only match you with lower ranked players when you select to play a random person instead of a friend. Mine dropped when i started playing back in june and hasn’t changed since, regardless of how much i play (daily), how much I’ve improved (a lot) or how many games I've won (like i said, I’ve improved) and even when I’ve won against higher ranked players, (at this point that’s everyone i play, even when I've beat them 6-0 like i did my sister). I’ll leave it at that. Best wishes and kind regards..Version: 4.0.12 (1)
✓ Good content but odd designThe overall navigation within the app is rather flakey. You can bookmark content on this app, but later try to find it and it’s almost impossible. Implementation of some features, such as the article viewer is especially odd. It shows articles within a popup window that for no sensible reason reduces your screen size by about a third, it leaves distracting clutter from the screen behind it still visible, and with the restricted viewing area, you can’t adjust the font size. Searching for content is also a strange, unreliable experience. You can search the openings section for something such as the London System and, without any restricting filters, just won’t find some content, as if it has not been indexed properly. It really seems like a carelessly designed app that barely hangs together..Version: 3.9.24 (5)
✓ JokeThe single worst chess app/website you will ever use, that is unless you enjoy cheating because they absolutely adore cheaters and you can continually do it with no restriction. Otherwise, if you want to play fair games of chess find one of the many other apps or websites where the admins actually care about the real players. If you pay for this app you also get unlimited restrictions to do, say and act however you want aswell. Disgusting excuse for a chess app/website, I hope you’re proud of ruining one of the best games ever invented. Idiots Update: The devs have literally stopped even trying, no response to reports and cheaters nearly every single game. Thought I’d give it a go after a year but my word it’s even worse. Don’t even bother with this ridiculous excuse of a site/app just go find literally any alternative, I promise you it’s better than these pathetic clowns or only want your money and nothing else..Version: 4.1.11 (2695)
✓ No detectionsTf is fhiz.Version: 4.2.8
✓ Decent app but bugs out badlyOverall it’s decent. The app absolutely freaks out if you happen to open it in a place with bad reception though. The old versions didn’t do this but the recent update has started this issue. If I open the app in certain rooms in my house the app stalls while it tries to login. Then even if I walk back out to an area with good reception, the app is now completely frozen and I have to restart my phone to get it running again. This app has a huge userbase so I would have thought their tech team would be on top of a major issue like this..Version: 3.9.30 (2)
✓ It’s a “free” app.You have To pay for tips and the other half of the app you downloaded. Look everywhere but this. 🤮.Version: 4.1.1 (2)
✓ Plenty Of CheatersYou can open the app and another app in browser to play with the CPU and cheat easily. I don’t do that but there are plenty who do it. This makes me delete this app as the number of cheaters exceeds the number of legit players on this app.Version: 4.2.12
✓ Mobile app has some tracking issuesWhen playing online I’ve noticed my pieces don’t always land where I placed them which is a big problem. I think there should be a move confirm perhaps just limited to adjacent squares as to not give a take back but someway to confirm where the piece is was where it was intended. It’s really frustrating to place a solid game but have it all blow up because of a glitch in the game another issue is player ghost accounts I am not a great player only in the low 700s so when I am playing against someone of about the same rank I don’t expect to be completely smoked in 3 minutes but it occasionally happens and I can’t imagine that player is truly that rank. I’m not being whiny about loses I can accept losing when I think the game was fairly played but a glitch or a 1000 plus player using a “new” account to work out frustrations isn’t my idea of fun. I don’t know how to stop people from doing it but for now I don’t bother with online play in this app..Version: 4.1.5 (2067)
✓ Reporting BugI can’t find anywhere to report a bug on my iOS so I am mentioning here. When in check the only option available is to move the king, even when there is a viable option to remove the threatening piece..Version: 3.9.21 (9)
✓ Premove is glitchy on iPhoneDoesn’t work right. Sometimes I have to enter a move multiple times..Version: 4.2.3
✓ Bugs, bugs and more bugsBugs bugs and more bugs at the moment. And the bug reporting system has a bug, cannot attach pics. Games lost when they actually weren’t and no apparent action to fix.Version: 3.9.25 (6)
✓ Could be easily done betterThis is by no means the best chess app, but could be one of the best if it didn’t have some fundamental flaws. The most annoying one if the user interface that allows you to (very easily) drop a pice in the wrong square and loose a game or a puzzle because of that. Chess Pro is one of the examples of how the UI should be done correctly. Second annoying thing is a bug that doesn’t allow you to recover from a mistake you made in the last puzzle of the daily free puzzles (I.e. a mistake in the last puzzle will immediately close it)..Version: 3.9.27 (2)
✓ Okay but one thing bugs meI very much like this app as it has many features but there is one thing that bothers me and that is that many things beginners would love like unlimited lessons and analysis are behind a paid subscription meaning you would only be able to do a certain amount of things every day and honestly that made me stop using the app for a while as when you feel good and you’re learning a lot and you’re happy and then the you need a paid subscription for unlimited lessons each day screen comes up it is really annoying and kind of makes you want to stop using the app itself..Version: 3.9.17 (1)
✓ What happenedThis app seems to be struggling at the moment. On a 13pro, it sometimes won’t open at all. It logs me out every single time it is minimised or closed, so if I change a song and come back my game is forfeit and I have to log in again. And it seems to stop my music when I turn it on. So I have to open it. Go back and turn the music back on. Then come back and log in again….Version: 4.2.16
✓ Matches with bot are not stored in the archiveEven with a game review then it’s gone. Not even mentioning the review can crash halfway..Version: 4.2.7
✓ Way worse than on pc and lichess appWhere’s the dots to make it clear where you can move. it’s hard as hell to see on a small screen already why make it harder. can’t even send feedback through the app despite being able to access the article that tells you how to do so... on pc. only reason i’ve ever written an app store review UPDATE: the proposed solution to see dots doesn’t work unless it’s your turn - literally half the time, unlike on pc. Also newly experienced random bug where people can abandon or leave and the game ends but you’re stuck watching their timer tick down to 0. leaving the app and reopening shows the game in your game history with the ambiguous “Black Wins” no indication of how you won and the timer showing them leaving way earlier..Version: 3.9.18 (9)
✓ Unfair gameUnfair game lot of bots , unfair point deduction , lot of players get special treatment . Should avoid at all costs.Version: 4.2.14
✓ Need to fix time out please!!!!Hello It’s really frustrating how you almost winning the game then it says time out “ You’re opponents wins by time out !!! Im really good in real life game it’s very disappointing how you loose in this game by time out or even a warning note saying almost time out that would be fantastic pls fix or add warning note cheers.Version: 4.1.14 (2949)
✓ Phantom Move confirmationsMoves are happening without me hitting the confirmation button..Version: 4.2.14
✓ ProblemThe game is incredibly good but in the new update my phone gets really hot and battery use more power but the worst thing is my phone carrier totally get disconnected I tested it in both my phones with different sim cards and it did the same please fix this.Version: 4.1.8 (2294)
✓ Annual Fee Is Obviously OverpricedThe annual fee for online chess priced at a staggering $149.99 is silly. Honest price for this app should be $49.99..Version: 4.2.15
✓ FeedbackI’m enjoying it but there’s a couple of things: 1.The Premium Analysis add, it forces you to either try it or not be able to get a game report! 2.the amount of players who abandon or timeout.Version: 4.0.6 (1)
✓ ‘Fair play’The game forces you to play matches that you have clearly lost / stalemated, for 30 more turns, when time is money. The ‘resign’ button is hidden in background. The rules can ban you for not adhering to ‘fair play’. You get spammed abuse in chat by tryhard players, even at low ELO. The game could give you advice to stop the stalemate matches - or matches you lose from a winning position that turn into stalemates - but hides this advice behind a £110 per year subscription. Ask yourself, if a highly-intelligent ‘free-energy spacefaring civilisation’ will be playing chess in the future. In my opinion, no. It’s a form of algorithmic intelligence, like solving a Rubix cube, that is carefully shown as real intelligence by all the people that benefit financially from it. Even worse is how humanity played it for 2023 years, but ai systems transcend humans at chess in 2 years. It’s a complete waste of time..Version: 4.1.9 (2428)
✓ Good app but filled with bugs on basic gamesOverall it’s a good app, but for the biggest chess app in the world, there should not be several bugs especially for small and basic things. The biggest and most frustrating bug is around offering and receiving rematches with opponents. When you receive a rematch request, it literally flashes on the screen for a split second, then disappears. If you don’t catch it in that split second time, you can’t accept the rematch. You can try offering a rematch yourself, but the opponent is either already gone or it flashes for a split second on their screen too. This happens for the paid or non-paid version, and just on any timed game, so it’s across the board. It’s extremely frustrating when you are in good games with an opponent and the app doesn’t have the function to let you keep playing. For an app so big, something so basic should not be happening and is enough to make me want to move to a competitor like LiChess instead..Version: 4.2.2
✓ Pawn completes illegal move when vs computerBoth pawns were side by side on the board then the computer pawn jumps diagonally behind the players pawn and then takes my pawn out of the game. Very frustrating. Has happened multiple times..Version: 3.9.21 (9)
✓ 1 StarI got harrast by a 13 year old to play this. Horrible game..Version: 4.2.11
✓ Clock issueI played over 25 000 games on chess.com so I know when something is wrong. Sometimes it’s the opponents turn to play but the clock doesn't stop for you, sometimes it even stops on both sides! The only way to fix the clock is to offer a draw and then the clock gets back to normal. Extremely frustrating as it only happens when am up winning a game!.Version: 3.9.15 (2)
✓ 1min gamesYou need to have dedicated servers depending on the area the players are. I’ve screen recorded games where lag was an issue based on the match ups. The game doesn’t register moves as fast as the user places them. I play on my phone, using wifi with no dead zones in house and faster than fast connection speed..Version: 4.1.13 (2887)
✓ Very disappointedThe app used to be good initially. The developers team used to address the reports. Now, however, the developers team does not respond to my reports. In total, I have played over 10K games, I know when someone is cheating. I always report these games, but no response. It is pity to see that this app is degrading..Version: 4.2.6
✓ I don't really like chess.comIt's just dull And chess is not a sport.Version: 4.1.12 (2761)
✓ Terrible platform16 of March I received their massage that my account was muted until 17 of March, because I wasn’t following their community guidelines and then 1 hours and they send me the message twice I don’t know why later I received another massage said my account was muted until 23 of March but I am sure I didn’t say anything or do anything after I received the first massage until the second one to tell me it is extended to 23 of March and then today 24 of March when I log onto I still can’t massage people I send them email to support center and I hav never got reply they didn’t say my account would be muted for lifetime but according to their massages no matter the reason my account should be unmuted now but it is still unmuted what they are doing is firstly discouraging people to play chess and also they lied to me, and you can’t even have a customer service number to speak with real human I have already gave up playing on this dishonest platform because their staff is obviously incapable to regulate themselves why do they have power to regulate customers.Version: 4.1.12 (2761)
✓ Do something about players letting time run out!This is a great app and I have used it for years, however they seem to do nothing about players who lose a game and instead of resigning, just stall and let the clock run out. This wastes your time, often meaning you have to wait 5 mins just because someone is being petty about losing. It genuinely ruins the app and the entire experience of playing a casual game of chess. Why not ban players that do this? It would be so easy to do and would massively improve the experience. I’ve reported it many times in the game but nothing ever seems to be done about it, so ultimately I’ll just stop playing as much or find an app that actually deals with this issue..Version: 4.2.0
✓ Terrible connectionThis game requires a better internet connection than competitive online gaming. I have lost countless games because I « disconnected », meanwhile every app on my phone is still connected and I can browse the internet..Version: 3.8.72
✓ GlitchesSeveral times I’ve been playing now it has glitched. I make my move and then my timer still continues to go down. Then other players will let my time run out and I can’t move then I lose. If glitches were fixed it would be good. Or compensated the lost points..Version: 4.1.4 (1668)
✓ Hacked and prevented from playing less than 24 hours after making an accountI made an account yesterday, and today I realised it wouldn’t let me play against a friend because with was ‘logged in somewhere else’. I went to the settings, and it was a spam email and changed password. Really? 24 hours and it’s already hacked? 🙄😡 Also, it’s so hard to navigate! I’ve tried to add my friend a million times, and every time I find their account, I add them as a friend, but they’re never on my friends list. Gonna get a different app.Version: 3.9.30 (2)
✓ EXTREMELY TERRIBLE APPThe clock and losses are just pure unfair, and the matches are unfair, don’t use this app. Never use this app! This app is complete trash 🤮🤮🤮🤮🤮.Version: 4.2.12
✓ Fix the matchmaking pleaseMost matches I get put against players 100 Leo higher than me.Version: 4.2.8
✓ Chess lichess is betterChess lichess is better.Version: 4.2.6
✓ Worst chess game everThis game the worst chess app I ever played just a bunch of cheaters using chess programs and if they lose they stall bUnch of loser not to mention the lag developers must be a bunch of corporate douche bags $$$ so yea if you want to put money the losers pockets go head be a sheep and download it.Version: 3.9.21 (9)
✓ Draw??Why is it that every time I demolish my opponents and leave them with no pieces on the board, when I still have half of my pieces including a queen that the outcome is always a draw😡!. Have I been taught to play wrong or something? Am I missing a rule because it should definitely be a landslide of a dub for me🤦🏽♂️in my opinion.Version: 4.1.12 (2761)
✓ So meanU need to make a easier level like 100 or smt bc how did I just get beaten by a guy who’s 4 year old beat him??? It makes absolutely no sense unless that kid is what Einstein ??? Fix this please or it will feel unfair !!.Version: 4.1.12 (2761)
✓ Website is significantly betterDon’t get me wrong, the app is still really good. It’s easy to use and very customizable. However, given the choice, I’d play on the website instead of the app, ten times out of ten. It takes a full second or two for a move to process and for it to get to the opponent’s turn, so in that turn alone I’ve wasted precious time that could have been used for another time. This is a very bad disadvantage for bullet players like me, and even if you use premoves, they still take some time to process. And on that note, premoves also need a lot of work. Basically, my complaint about them is that I can only have one at a time. Like, come on. I see a mate in three with 4 seconds on the clock, and I lose to time because I can’t premove more than one move in advance, and they still take a second or two to process anyway. Other than that, this is a great app to get people into chess and teach problem the game, and it’s very well-made. 3/5 app :).Version: 4.1.21 (3641)
✓ Ruined by the players and the apps refusal to fix the problemThe app itself is great - it’s chess. But so many people you play against stop playing but continue to let the clock go down when they realise they’re going to get beaten, I guess in the hope that you get tired of waiting and quit the game so that they get the points. I’ve asked numerous times for them to do something about it, like limit the time to a minute before you forefit a game in the 10min mode, rather than people being able to run the clock down for 8+ minutes. It used to happen every now and then, but these days almost every other player you come up against does this..Version: 4.1.5 (2067)
✓ Rating system sucksI don't understand how you win a match with a CM and get a +2 rating but if you lose the same game by a timeout you get a -10. Dumb..Version: 4.1.23 (3797)
✓ A Great Game But Priced UnfairlyI like playing chess, but I’m very much a casual player with no interest in improving my game. I just enjoy quick blitz games at work etc. I would happily pay for this game, I WANT TO PAY FOR THIS GAME, and support the developers who clearly put a lot of time into updates. But I’m loathe to pay a monthly subscription to a game with services I won’t simply use. The developers should offer a limited one time fee that players like me can still offer support via payment, and in return we get a game experience reflective to our support. Increasingly I’ve noticed that game play and personal progress is hampered by inexplicable game dropouts, maddeningly inaccurate timings, with lots of lost time resulting in game losses (10 - 20 seconds suddenly gone etc). Lots of game abandoned notifications for no reason. I suspect this is a deliberate developer ploy to encourage a paid subscription. But of course, that is speculation. Come one guys, you can and should offer fairer payment options for casual players..Version: 3.9.17 (1)
✓ App has crashed, highly disappointing.I have been using this app for several months and have been mainly satisfied with it. So a couple of days ago I tried to open it to play but it won’t load. I tried to delete the app so I could reinstate it but when I press and hold the app on the iPhone to engage the delete option, instead of shaking like apps normally amd presenting the delete option, it doesn’t shake and only presents the option share it so it can’t be deleted. So the app just now presents itself in the search bar section of my iPhone and doesn’t function..Version: 4.0.12 (1)
✓ Shameful so many cheat on this siteMany players are using Chess assist and chrome plugins found on the google store to cheat even anonymously it’s clear that engines are dominant..Version: 4.2.9
✓ NicknameI know how to play chess and want to try playing chess with chess players who are equal or better than me. So I decided to download this game to play, you can play this game as 'guest' or log in. I want to log in because I will play this game for a long time and share this game with my friends to play with. I want to create a chess account with email, then I enter email and password, the last part (I don't know if it's final or not). "Enter your nickname", it took me several hours to enter my desired name for this account but it didn't work and I tried entering the Vietnamese and English names and it didn't work??? I followed all requirements when entering the name. Conclusion: if you really like the game and download this app to experience it, the first thing you need is patience and time. It took you several hours to enter the name. So that's why I rate this app 1*.Version: 4.2.6
✓ Chesstastic!This is by far the best Chess website for online play and learning around the world but a few things let it and this application down: 1) It's slow to update games and moves unless you're playing via 3G/4G or WiFi. Why can't online games be cached on the phone so you don't rely on network connectivity all the time? 2) The usability of the interface and buttons on the main and games pages is poor. Sometimes you miss a button or press the wrong one because of this. 3) It would be great if I could choose options for online games just like you can on the website. 4) There’s no landscape mode. This would be a real benefit..Version: 3.8.26
✓ Don’t play in this appOnly cheating in this app.Version: 4.2.15
✓ No opening. No way to contact them easily and puzzles next Botton…No way to contact them easily and puzzles next Botton should be available after the solution so we won’t go without solution accidentally. And chess Openings analysis between solo chess and drills in iPad version; Not available but pay for it? No Challenge limitations is 4 times then try later? Even if you want to play with the player and another player wants to play too? Crazy. I didn’t even play the game in white pieces but in my game history as lost recorded. Totally crazy. When you customised above 2500 rating and in one move to checkmate category; only few games. You can not rematch after 4th then my account is restricted then I can not play again with the same player to improve my skills. Really worst sportsmanship? No. Totally Crazy because I al looking for 10 minutes game but while I am looking for it and I canceled it but still I lost the game without playing it and seeing the pieces..Version: 4.1.0 (2)
✓ Cant cancel membershipIt tells me it will auto renew and when I go to membership page on the app it only lets me add more free trials..Version: 4.2.2
✓ Frustrating notificationUpdate to the response: The setting is toggled off but I still get a daily notification. The app has a very clear and well layer out notifications setting. However, you can’t turn off the notification that appears near daily to tell you that you haven’t played in a while. It’s frustrating as I mostly use the app to play with a friend. On top of this, it’s not even accurate. I played a game in the morning then a few hours later I got the notification telling me I hadn’t played in 2 days and should come back. If this isn’t resolved and I cannot turn this notification off, I’m going to have to find a new app..Version: 3.9.30 (2)
✓ Puzzle algorithm is horribleTells you your move is wrong even if it results in a checkmate..Version: 4.2.3
✓ Lag bugs connection problemsIt’s getting harder and harder to play on the app. Many lags connection problems. I often have to delete the app and install it back because it can’t open. Can’t see the possible moves anymore..Version: 4.1.7 (2133)
✓ Was good but..It just logged out now I can’t log in anymore!! Please help!! It just randomly keeps logging out all the time!! It’s super annoying!!! I’ve had to make like 4 different accounts cause my passwords don’t work and it’s not letting me log In…. Please Fix This…. Thanks ….Version: 4.2.7
✓ Toxic players. False reporting and hard to contact supportI find this less toxic than the League of Legends community (but nothing is that toxic). Player will quit while you are in a timed game and waste time from your life. They will dock you points and put you on a list if you quit before the time runs out. Support has next to zero communication and they hide the ability to contact them pretty deep in the menus. So many people will quit. I am sure it is 25-30% of players that I have played against quit. Then you are stuck. And sometimes it shows that they quit and about 30% of the times that they quit it will automatically move it to an abandoned game state and May or may not award you the points. There are glitches. Freezes. And sometimes you can get stuck in an infinite loop - you may need to close the app entirely. Oh-and people have cheated against me during a game in several ways. They have claimed to have taken care of about 10-20% of those players but I highly doubt it. Very likely the game is only patrolled by automated software. Good luck getting a real person to check out an issue. I would rate it lower but I have had some fun games with friends. If “millions” of people play this like they say then they should put some money back into the game and fix some of the issues..Version: 4.1.7 (2133)
✓ Non existent customer supportThe website itself is very good and obviously not 1 star, but my experience with it as of late has been infuriating. I am a high level player having played since a young age and came back to my previously dormant “joke” account, beginning to take my games more seriously. The combination of this being an account lower elo than I actually was and me having improved by the time I had come back to the website meant that I was winning almost all of my games. This lead to my account being closed, something which I was not overly annoyed about as, although I lost all of my playing history, it forced me to make a new account at a competitive elo for me. However I had purchased a diamond tier subscription for the account, which I assumed would be transferred over to my new account along with my friends list (which was). This was annoying as I had just renewed my subscription, so I basically paid £15 for nothing, but nothing that couldn’t be sorted with a quick email to the admin team. Wrong. Instead I have had radio silence and when I attempted to just pay another £15 to get a subscription on the new account, the app had no issue taking my money but I never received the membership. The confusing closure of my account, no help and £30 down the drain. Very disappointing treatment of a player who has supported the website for years..Version: 4.1.16 (3340)
🙂 Chess - Play & Learn Positive Reviews
Chess - Play & Learn works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Chess - Play & Learn.
⛔ Chess - Play & Learn Problems
