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OneBusAway App Complaints & User Negative Comments 2024
OneBusAway app received 32 complaints, negative comments and reviews by users. Have you ever had a bad experience using OneBusAway? Can you share your negative thoughts about onebusaway?
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OneBusAway for Negative User Reviews
✓ App broken, won’t openPhone: iPhone 11 Pro iOS: 16.0 Behavior: App crashes ~1 sec after opening. I moved recently and was encountering buggy behavior when I was updating my favorite stops/routes. Also noticed the widget stopped loading information. Uninstalled and reinstalled the app, and now it won't even open, just crashes out after about a second. Unclear if this is an app issue or a server side issue since San Diego "MTS self-hosts on a single Windows server." 🤦♂️.Version: 22.3.0
✓ My Dog RedAfter my dog Red died in a house fire, I went into a dark spiral and started to spend most of my time at the casino. I played the only game I knew well, roulette. In honor of Red, I bet on red 7 - the age he lived to. Day in and day out, $100 on red 7. I did this for over a year, and as if God curses me, it never hit and I went through my entire life savings. So now I sit here in a tent, thinking about the loss of my best friend, Red. Why is this relevant? Because I hit red 7 just as many times as this app has correctly predicted the arrival of my bus..Version: 18.3.0
✓ Used to swear by this appI’ve been using this app for almost a decade now and have always loved it until recently. The data on there just doesn’t seem to be accurate and buses that will be coming suddenly disappear from the queue and never show up. Not sure why the data has gotten worse but has inevitably made it harder to use the app..Version: 22.2.0
✓ You had one job……and it was accuracy. What’s the point if busses come at totally different times in reality than are reflected on the app? But I gave it 3 stars instead of 1-2, because the customer service is really great and they are clearly trying to make the app better. It does seem like a complicated undertaking..Version: 21.6.1
✓ A few too many minutes offOne bus away used to be almost 100% accurate. It’s over the last six months to a year that it has faltered. It will show a bus being a couple of minutes away and then a few minutes later, show that it has passed by 2 min ago. Ghosts!!! As well, it seems to be 2-4 min min off, no thanks..Version: 18.2.1
✓ Don’t upgrade to this, you lose featuresThe app kept spinning so I upgraded and now I regret it. This version doesn’t seem to let u set “reminders” for your upcoming bus on the bookmarks page even tho the app preview shows that as a feature. The bookmarks overall have a different format & it lacks the detail I had before. I haven’t yet checked how the map feature works, hopefully not much has changed..Version: 23.1.0
✓ Good app but there’s an issue with meIt was working fine on my old phone but on my newer phone the alarm will not work. I try setting an alarm but all I get is an infinite loading screen. I have no problem with this app and hate to give it a bad review but I can’t rely on a timer outside the app because the bus could randomly be early and I need the alarm that alerts 5 minutes away no matter what so I can be alerted in case I’m distracted. It’s really irritating not being able to use this feature, until it’s fixed.. two star..Version: 19.1.0
✓ DisappointedThis app was a gift from the lord him self save me a lot of times tryin not to miss the bus to get to work but since they change it I wish I could give no stars how terrible they made it with the updates can't put in stop numbers and zoom in on the map to find your stop can't put the bus number in from some reason it shows you other stops it doesn't use gps location now it's back to the web page to fine the bus times.Version: 21.4.1
✓ Truly the worst most inaccurate app of all timeThe Washington bus system has truly the worst tracking apps of all time. This app is horrendously off. A bus will come 5 min earlier than the time listed then right when they pass the stop it’ll change the status to NOW. It’s horribly useless don’t even bother. I can’t even recommend the other tracking app “Transit” because it’s equally as bad. If you live in Seattle don’t even bother trying to make it to your bus on time, you’re better off just winging it..Version: 19.1.0
✓ Tracking would be better w/ passenger inputMy bus shows up at a different time every day, that’s why I got the app to help me out. Unfortunately, probably due to the pandemic + etc, there are buses that don’t exist that come and go at my stop. I’d like to be able to correct or note when these things happen so others aren’t as confused as I am. Especially when my route is supposed to show up 3 different times according to the app and I see nothing?? Lots of little issues but still better than nothing..Version: 21.5.1
✓ Not totally stable.Ever since iOS 16 the app crashes when trying to type in things like stop numbers or names. Sometimes if you reinstall the app it will hold stable for a little while then act up again and crash trying to search. If you press a number the app crashes. I’m on an iPhone 13 mini with iOS 16.1 but problem has been there since iOS 16 and even with the beta builds..Version: 22.3.0
✓ Difficult to useA user should be able to download the app and know exactly how it works. I’m still not sure what this app is trying to achieve. I type in the address I’d like to travel to and it can’t even tell me when I should leave or which bus stops i should go to or which buses I should take. I downloaded this because Google maps is horrible with the bus schedules, honestly this is waaayyyy worse..Version: 21.4.1
✓ Used to be a good app.Been using this app for years with no issues whatsoever. I don’t know what happened, but as of recently, the buses I take to get home either display that they’re arriving early, then show up late, or claim to be late, then show up early. In addition to that, the UI displays multiple buses and this isn’t only confusing, but overall frustrating. Hate to say it, but if I find another transit app that’s at least more accurate than OneBusAway, then that’s what I’m sticking with. It’s a shame this app has diminished in quality..Version: 22.3.0
✓ Basic information is extremely difficult to findTo this day I have yet to figure out how to find out the most important info I want to use this app for: when is the next bus on my route coming? I understand not every app will have stellar design, but when I can’t find the most critical info, I just am not going to continue trying to use it. :(.Version: 23.2.4
✓ Not a helpful appI downloaded this app because it said it would tell me my next departure however when I downloaded it it asked for a bunch of my information then when I would type in the bus route or my next location nothing would happen. It would tell me that there were not departures near me but I was standing at my bus stop. The app is highly confusing I would not recommend. 👎👎.Version: 23.2.3
✓ New UI sacrificed functionality for looksThe new UI gives a lot less information than the old one. *Buses arriving at a stop take up more space on the screen, so you have to scroll to see more than a couple minutes at busier stops. *App no longer displays a lot of useful information, such as how long ago a bus checked in at the location it is showing. A bus four stops away two minutes ago is very different than a bus four stops away right now. It also doesn’t show the maps for through routes. My bus turns into a different route a couple stops from my house, and I used to be able to scroll down to that link (“continues as…”) to see the map, but the maps are no longer available. Now I have to back out to the home page and search for the route to bring it up. *Data doesn’t reliably refresh. In the old UI, the data for what buses are arriving at a stop, where a bus is on its route, etc, would automatically refresh so if you looked at it after a couple of minutes, it would pull a new location or new predicted times. On the new version, you have to manually refresh on those pages that even have a refresh option. On a lot of pages, you have to exit out of the page and reenter it in order to get new data..Version: 21.6.1
✓ Needs improvement on real-time trackingOften my bus line is not tracked accurately. In my living room it stated the bus was on time 10 minutes away When I got to the stop it said on time and 23 minutes away but showed up 3 minutes later. If a bus is truly 23 minutes away I would choose to walk the 15 minutes it takes me to wait for the second bus I need to take. When decisions are made based on inaccurate information it can be frustrating to watch a bus drive by you didn’t expect to be coming on time. However it’s the only app available and still better than nothing..Version: 18.2.2
✓ It works. Except when it doesn't.The basic functions are well-conceived. However: Alerts are mostly useless. You open the information. And the first thing you get is a long string of alerts. You hit one of them, and there's likely nothing having anything to do with the bus you are waiting for. When you tap one of those, you end up with a long list of every route affected by anything. If it's a busy stop downtown, you might have to scroll through 30 or 40 of these just to get to your current bus statuses. Meanwhile, the current status may show that your bus is coming in real time. Then you look again, and are informed that it already left. Is it too much to ask that an alert affecting a particular line show up on the line in question? Sometimes you will get a "scheduled, not real time" status. Sometimes the bus comes, sometimes it doesn't. I just assumed that the bus isn't coming when I see it..Version: 23.2.4
✓ I just want a route…When I download any application to get me from point A to point B I expect that I can search where I want to go and a route is built; preferably with all my various options. This app doesn’t seem do that. I search an address and it just tells me nearby bus stops from all directions. That isn’t useful information. I just want to know how best to get there from where I currently am..Version: 23.1.0
✓ Get your times on timeThis app will let me know if a bus is coming late or early, but it will let me know at the last minute. I have a life. I have to go to school. I stay in my house in the mornings until 4 minutes before the bus comes because it’s cold. But then it will switch at the last minute and all of a sudden says it’s coming “NOW”. I don’t have that much time to get to the bus at that point, and in turn will miss it and have to wait another 30 minutes for the next bus, by which point my class will be over. Get your app together. These are people’s lives you're dealing with. I have an education to attend to. GET. YOUR. APP. TOGETHER..Version: 18.3.0
✓ App permanently frozen on bookmarksSince my phone updated to the latest OS the app is completely non functional. I can kill the app and reload it days later and it still won’t let me interact with anything on screen and stays permanently stuck on the bookmarks page. Before that (or it’s last update) it worked beautifully. The brief glimpse I got of the new map page was terrible though. The old version was much better..Version: 22.1.0
✓ This was great until it wasn’tI’ve had this app for years, I loved it. It’s simple with a clean design that doesn’t distract and the bookmarking option made finding my regular routes easy. I don’t have a car and it’s nice to have a rough guesstamate when my bus is coming or if it’s late/early via gps from the bus. Until last month when it stopped using gps in my city with no warning or notice from the developers. Not all cities, just mine. And the arrival/departure times are wrong now too. I’ve missed buses and had to wait in the cold. I got a different app, but I don’t like that one as much, and the developers somehow gamified it which I find distracting and annoying. I wish this app worked like it used to, but I can’t even report the problem because that feature is gone too..Version: 23.1.0
✓ Nags me about service alerts that don’t interest me needs to be more accessible with voiceoverThis app is harder to use over the years with voiceover. The nearby stops is harder to find than it used to be. We can’t just hit a button as we used to. And furthermore we are cluttered with service alerts that don’t interest you when you’re not traveling in that city. As this system is mainly to give you the stops you need, there’s no reason to worry about the Seattle tunnel on the bus route 28 in Tacoma. And if I was looking for a trip in Seattle, it would make sense. But there’sIf there’s no tunnel in Tacoma. If I’m going to see that, I would like to have a preference to not see that. But the geo-fence a little farther around your service alert, so we can get those. Or at least let us know how to customize the app so we don’t get the Seattle alerts for Tacoma..Version: 18.3.0
✓ Doesn’t work.Oh god where do I start with the endless crashes when it did work to now when it flat out says here are no stops nearby in the heart of Medford. When I would have a stop bookmarked after like a week or so anytime I would click on that stop it would say “error” in red at the top of my screen a ton of times and say the stop doesn’t exist. I don’t know if the devs are just lazy, don’t exist and/ or don’t care. Or the final option they are just terrible terrible devs and don’t know the first thing about making a stable app..Version: 18.3.0
✓ It was good and then it wasn’tI used to love this app to death and it saved me a lot of time and stress when I first started tracking my buses with it. However, with this latest update, I’ve found that all the buses I’ve taken tend to be running multiple minutes earlier or later than what the app says. The algorithm has gotten altogether inaccurate over the last year or so. This wouldn’t be as frustrating to me, except that with the latest update the dev team removed the in-app reporting system for issues with bus arrival. I don’t know about you, but I neither want to write an email every time I ride a bus because it was ten or more minutes off OBA’s schedule, nor do I want to continue using an app that’s inaccurate where there’s nothing being done to fix it. Sad to say I’ll be moving to a different transit app..Version: 18.3.0
✓ Unreliable as hellYo this app is so trash, you’ll be waiting an extra 30 minutes for ghost busses, it’ll tell you busses have already come and gone when they are no where near being close to the bus stop, and god forbid you actually need to be somewhere on time. Busses will never come at all if you use this app for a reference of when it’ll arrive. Instead of dealing with the disappointment of this app lying to your face, you’re better off leaving an hour early..Version: 19.1.0
✓ KC Metro is garbageIn theory this app works well, however, since King County Metro is utterly unreliable, filthy, incompetent, and poorly run in every way, busses which supposedly have GPS regularly disappear into thin air rather than arriving when they are shown to be. Nothing is ever on time and you will end up standing at a bus stop dodging criminals and drug addicts while your bus is nowhere to be seen. Skip the app, skip Metro, and move to a decent state that isn’t a dumpster fire being run into the ground..Version: 22.3.0
✓ Unusable since last updateThere is no east west or north south viable in the title of the station when bobble is not open so you have to guess and 90% i guess wrong one. And good luck changing it to the other station. The bubble from the old one you selected just won't go away. I like the rest of the u update but this one is so annoying that i have to give one startup get attention of the developer to fix it.Version: 21.3.0
✓ UnreliableMissed more buses with this app than without. It frequently will say a bus is 10 minutes late that is on time or early. I felt obligated to write this review because I am currently on a bus that I had to run to catch, and the app still says it’s 8 minutes away from my stop. You’ll be better off looking at the scheduled time your bus will come than missing the bus because of this app’s egregious errors..Version: 18.3.0
✓ Where are the Developers?!So I have recently noticed that the app has not been updated in over a year and that makes it really hard for me to use it, being that this app I use for my Transit Needs whenever I need to go somewhere! The accurate info and real-time is way off and needs major improvement. You can't even use Trip-Planner in the app like you used to be able to do without it bugging out and giving you the error message of ”sorry about that but we can't use this feature as Google has not renewed there certificate license for us to use this, please try again” haha yeah no that's a big-time error because Google doesn't own OneBusAway! Get real and update this app!.Version: 20.1.0
✓ Very disappointingThe app time predictions are highly inaccurate. I literally mean 95% of the time wrong. You could be 200ft from your bus stop and the app says that you still have 6 minutes until your bus arrives because it’s “running 7 minutes late” and then you watch that exact same bus drive by 10 seconds later. Incredibly infuriating whenever I choose to trust the “reported” bus times. Always give a 10 minute window to arrive early. It could come 10 minutes earlier than the reported time. It could (extremely occasionally) come at the reported time. Or, it could come 15 minutes later and then you’re left waiting 25 minutes for a bus. You never really know. Usually ~5-10 minutes earlier or later.Version: 22.2.0
✓ Less accurate over timeI used to love this app because it was the only transit app I could rely on to consistently provide accurate information about when a bus was coming (even if the bus was late or early). Now, not so much. The app will tell me a bus is coming, came and went, all while I was waiting at the bus stop and saw no bus. I hope they continue working on this app to maintain the standard they initially set..Version: 18.2.1
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⛔ OneBusAway Problems
