Zipcar: cars on-demand App Negative ReviewsZipcar

Zipcar: Cars On-demand Negative Reviews

4.4
4.49099 star

Total 129 Negative Reviews

Zipcar: cars on-demand App Complaints & User Negative Comments 2024

Zipcar: cars on-demand app received 129 complaints, negative comments and reviews by users. Have you ever had a bad experience using Zipcar: cars on-demand? Can you share your negative thoughts about zipcar: cars on-demand?

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Zipcar: cars on-demand for Negative User Reviews

Impossible to get supportReaching g out through here because I am unable to get support any other way. My zipcar was rear ended in December 2022. No damage to the car but we still exchanged insurance info with the driver and had a police witness on site. All information was shared immediately with zipcar. It’s currently April 10th and my account is still suspended but they are continuing to charge membership dues each month. I have tried to contact the insurance several times for an update. 30 min+ hold times and each time I have connected the call is dropped. I have called zipcar support. They simply say they have no information about how long the claim will take but it can take weeks. I ask them to discontinue my membership they say they cannot while my account is suspended. It has now been 5 months. 5 billing cycles where Zipcar is charging me a membership fee without: 1) access to the service 2) any way to discontinue my membership. Main call center are no help. They claim they can not resolve the issue and flatly refuse to escalate the issue to someone who can. Not sure what options I have except to report the charge to my bank and ask them to block it because at this point zipcar is charging me for a service they refuse to provide. Happy to connect with someone who can help me as customer service is not an option..Version: 5.98

Very useful but very inconsistent.Very good service, and cars are often there when needed. Used zip for personal errands, however, can be very inconsistent with pricing (fluctuates between $8-$15/hr), not a lot of cars in my area, and the monday-thurs after 6pm promotion isn’t there anymore; so rides can be very expensive (paying almost $70 for just 3 hours).Version: 5.17

HORRIBLE CUSTOMER SERVICE AND WAY OVER PRICED!I’ve only been a member with you guys for less than a month and have spent roughly $1200 renting your vehicles! I want to express how much i regret not using a different service than Zipcar! Every time I’ve been in one they have been extremely dirty with debris, smoke odor, and trash ! Not to mention a couple of them have even had service due lights on! One being “transmission error”? You need to come up with some way or incentive to make other Zipcar users return the vehicles clean! I took my little spare time and money that I have YET AGAIN as I have done with each of your cars I’ve rented and made sure to clean up debris, wipe it down with armor all, vacuum them, and cleaned the windows but I’m not going to continue to do so if it’s not enforced or regulated to others! Especially with the HORRIBLE customer service I receive EVERY time I have to call your company. The agents are rude and don’t care nor listen to our comments! I EVEN HAD TO USE PERSONAL MONEY TO GAS UP because the gas card was not in the car!Considering how ungodly expensive your service is to rent a car for a day you’d think that Zipcar would be on top of issues like these but that’s unfortunately not the case. To say the least I am VERY disappointed and honestly don’t know if I will even continue to use this service!.Version: 5.2.4

Appallingly glitchy app, poor customer serviceI have used Zipcar for 5 years. While the app has been far from perfect and often glitchy on the whole the device has been worth it. However, recently the app has become unusable. I have found myself standing by the car the app has allowed me to book and pay for, but unable to open because the app isn’t working. I needed to pay £40 to take an Uber to do the school run having already paid for a Zipcar. Customer service is worse than useless, unable to help access vehicles, solve problems or provide refunds. Apparently while they can take your money instantly, refunds take 3-5 days. Appalling..Version: 5.85

UnprofessionalI have used zip car for almost 1 year . Out of nowhere I parked in one place that I was always parking and got a fine ( even there were 10 more cars parked and non got a fine ) . Everything was ok when after 2 months I get a message that zip-car tries to take 145£ from my account . I contacted costumer service and this lady answered like she just woke up and after I told her the situation her answer was : you need to pay because the fine came to us and we have paid , but the last that drive the car that day was you . First , in that place on the map was green to park ( if was red you were not aloud to park because the app makes a noise and you can finish the ride ) ,second the maximum amount of money for parking and taking a fine there would be 30£ not 145 £ . When I told this to the lady she said “I am not in charge with this “ and gave me an email ,that nobody never answered . Nobody came back to me and now I cannot drive zipcar anymore because of one unprofessional woman that doesn’t know how to do her job . Working with people is very difficult I understand but I will not pay for other or with extra charge for nothing . The guy or woman that came after me just put the paper in the bin . I didnt received nothing on my name and on the police site was shown that the fine was 30£ . I would’ve pay that amount of money with no problem but you charge me 145£ just because . Very disappointed !!!!!!!.Version: 6.04.0

If you are luckyOver the past few months I have made two reservations almost two weeks in advance only for it to be cancelled two days prior to collection. Same reasons given in both times that the vehicle has became “unavailable” and there is no other vehicles near-by available. It has caused me major conveniences because I needed the vehicle for a home move. Both times I ended up spending more money elsewhere to rent another vehicle. Feels like Zipcar is practically useless for me. I wrote a complaint and requested for them to remove my data and delete my account, more than a week has passed and I’ve not had a reply. Clearly dealing with robots as there’s no real humanly reply to resolve an issue (poor customer service and poor service in general). I have used Zipcar many years ago and found them to be ok but now is just not worth it anymore..Version: 6.08.0

Horrible systemsI’ve not been able to register due to some glitch in their address section of application, but somehow it picked up my credit card details and now I’m being charged the fees without actually having an account!.Version: 5.60

No cars availableI love zip car but the last three times my experiences have been the worse. I booked a card a few weeks ago and when I went to pick up the car the car wasn’t available due to a malfunction. I wish someone would reach out to us in an event like this. I wasted my time and arrived late at the event I was going to. Yesterday I booked a car for the whole day, when I arrived at the pick up location the vehicle wasn’t available yet again due to an engine malfunction. This time there weren’t any vehicles available in any of the locations near me so I had to cancel my plans. Today, I booked another car for a few hours and again when I arrived at the pick up location the car wasn’t even there. They changed my car to a different one at the same location and when I get the second car the gas card is missing. I had to pay out of pocket and get reimbursed for gas. I’m so fed up and all they can do is give me a $30 credit. This is so not fair that this happened 3 times in a row. The least you can do is call us if we happen to book a car who all of a sudden isn’t available for whatever reason!.Version: 5.23.1

HyundaiCar was in such bad shape, no windshield fluid. Car had a very strong smell that wouldn’t leave no matter what especially when the heat was on. The mirror that indicate if someone was beside you don’t work and the driver seat warmer didn’t work..Version: 5.69

Gone downhillZipcar used to be amazing but the service has really declined. In the last several months, I’ve had multiple issues. I got locked out of my zipcar during the middle of my reservation and they were unable to open or start the car remotely as the car went offline. The next time, the car I reserved was not at its location, the second one I went to was there but not functional, so I was well into my reservation by the time I got to the third car that day. On that one the scanner was hanging off the window so I could not scan in. The cars have also been noticeably dirtier than they used to be. Clearly, there was no extra cleaning due to covid- it seemed even basic cleaning wasn’t happening. I started bringing Lysol wipes with me to clean the car myself. Trying to reach a person in customer service is also a problem. It often takes 10-15 minutes on hold before you get to speak to someone. Overall, using zipcar used to be a great experience. Now, you never know what kind of experience it will be. I can’t trust that the car I have reserved will be ready & functionally. So if I have an time sensitive errand, I now go to find the car early to at least make sure it’s there. It’s really disappointing..Version: 5.47.1

Don’t waste your moneyCars are in terrible condition. Customer service is brutal. For the cost, I expect so much more. Cancelling my membership. Avoid at all costs..Version: 5.87

Why is this on the Australian app storeGreat if you are in the US..Version: 0

Just buy a car or rent elsewhere cause this ain’t it.Car was a mess and no gas card and was asked to use my own funds to fill the tank although it should of been included in the price. Refund, couldn’t get..Version: 5.68

Scammers with terrible customer serviceThey will literally force you to pay for someone else’s damage without doing thorough checks or even installing dash cams in their car so they can hold the correct people accountable. They’ve suspended my account and will not let me drive for damage I did not do and told me that I will still be charged for membership services while the investigation is being carried out. I would not recommend this car share service to anyone that there are plenty others out there that won’t do this to you..Version: 5.74

Rip off!!! Zipcar should be called RipCar!After close to 1000 app downloads I can confidently say Zipcar is the biggest scam in the rideshare space. As a matter of fact Zipcar has been the worst app download decision I have ever made. I can’t recall ever writing a review for any app/service but the guys at zipcar are out for every penny they can get off your credit/debit card with their frivolous charges (or fines as they like to call it) I rented a car for 3hrs @ $49 but they charged me an extra $59 for ending the trip 11 mins late…11 figgin’ minutes!!! NO OTHER RENTAL SERVICE DOES THAT! It’s so wrong and the sour experience has cost me way more than the foolish convenience I subscribed for. $59 for 11 mins is pretty steep especially for a first time r user of your service with a life time customer potential. Please you are better off renting from the regular rental companies or Turo…even Uber & lift will serve your purpose better. Zipcar is a rip-off service sugarcoated as a convenient rideshare company. They don’t even care when subscribers ask to cancel. For as long as I live I will make sure everyone I know never use their service. Too bad there’s no option for 0 stars.Version: 5.67

They cancelled my membership after paying £10I paid £10 (was deducted from my bank account) to open the account. Only 2 days after my account got verified, I tried to make a booking. First time, the app encountered an error when I was paying. Second time, the booking was successful. However, a few hours later I got notified that my booking was cancelled because they need to cancel my membership and close my account. Zipcar said I violate their memberships rules. However, I haven’t even made a single successful booking nor driven a Zipcar before so I am 100% sure I did not violate anything, it is impossible. I called them, they said I should reply the email and ask for help. I replied the email asking which rule I have violated, got no explanation but being told that the decision was made by management and was final. I was left clueless and furious. This happen to my friend as well, so I will NOT RECOMMEND Zipcar and better go for traditional car rental company. Not to mention how broken the app and how troublesome the account verification process is..Version: 6.03.1

Great product with awful processesSuch a great product being offered but such a headache to either sign up or have any information updated. Zipcar internal processes need an urgent review to simplify and accelerate lead times. I found out my account was suspended simply because the team could not confirm one specific detail on my address. After updating it online with the call centre, I am still waiting a week for this to be sorted although I was told it was escalated. Also, driving licence updated and no feedback for a while. Time to reply cannot take the 3 days for such a simple task - automate it, hire more people but solve this before you start losing credibility!.Version: 5.15

Used to be great, now it’s a disasterHere is a typical rental with zipcar these days (this happened today and it’s not the first time): They switched the car on me 3 times before my reservation even started. Each time the car they provided was farther away from my home. The app gave me the third car location and provided the wrong address. I spent 30 minutes trying to find it only to be told it wasn’t where it was supposed to be. The zipcar system said it was in a garage, the garage said it was there. Then I spent 30 minutes having one of your representatives find me a new car. She found me one, I got in an Uber to get to it and and then called me and told me it actually wasn’t available. She found me another one that was a 25 minute ride away. I had to take my third uber of the day. Then I arrived at that location only to find my zip card would not unlock the car. She couldn’t unlock it from her end. That’s when I called one last time only to be told there was nothing they could do about it and there were no other options. I had to take an Uber to my original destination, it ended up being a $185 round trip. Zipcar says they’ll reimburse me but only for the cost of the difference of the original trip. Unbelievable..Version: 5.56

No logical screening processI tried applying to book a car, at the time of application I had a G2 license in Ontario Canada. They rejected my application on the basis that I don’t meet license eligibility criteria, which apparently is G. Well soon after I passed my G test and I informed Zipcar of the same asking if I can reapply, I was told once rejected you cannot reapply. I actually am unsure what the logic and rationale is behind it ? If I have the license level they require now, why can’t I reapply ? The customer service is also subpar, they aren’t making very great business decisions..Version: 6.02.0

Horrifying appZipcar is a good service, but the app is by far and away the worst app I ever use. It never works smoothly, the way it should, to the extent that sometimes it goes down for hours, leaving people stranded. Normally it fails to connect, has a spinning wheel of doom, if a payment doesn’t go through, it makes you input your whole card details again every time. they should completely scrap the app and get somebody competent to develop it, if there was any other equivalent service, I would use that because it’s such a nightmare every single time. it’s telling that they don’t have the app on their list of things that could be improved at the end of each trip on their review section..Version: 5.89.1

Once upon a time.This was a great company years ago. I’m assuming it was sold off to some greedy bank that has turned this service into a money trap for the poor customers that rely on its convent locations and auto variety. God forbid you need support they must get paid based on how many fees they can add on to your rental because the responsibility is always with the customer even when the car needs service or the app won’t work to unlock your car. Somehow they find a way to charge you extra and thank you for using their service. Even when you failed to use the service or get support. It once took them 2 weeks to retrieve a car that had a bad battery. I’m not sure they even picked it up it might have gotten towed. Turo has cars by owners so they actually care about your experience and the cars that they rent to you. They won’t pass on their problems to you like Zipcar started doing some years ago. So many great ideas come from MIT and then the founders sell out as anyone would. Unfortunately new management grows tired of cool new idea and tries to squeeze every penny from existing customer base. Time and time again..Version: 6.09.0

UselessThis app dosent have Australia in it, why have it in the Australian app store ?.Version: 0

Erratic app and overall serviceNothing is working properly. From the day I signed up to the time I took my first trip. Signup took days and multiple phone calls. First reservation was crippled by, what I assume to be, a server outage where nothing was working, no website, no app. Then comes the first trip. I was trying to find my car, but trying to unlock/honk it kept saying try again after 5:30pm which was my reservation start time. At the time it was 5:32. The app kept saying try again after 5:30. This is not a service launched last month. You guys are running this for years and it has come to this?? Then the car showed up, apparently the other person was a bit late. But then she was unable to end her trip. She said she is getting an error in the app. Anyways, then I start my trip late and I have no idea if my time is adjusted to the 15min late start. I come back on time, try to end my trip, the app keeps showing an error and a spinning indicator at the same time. Is it working on it or has it failed? No idea. I lock with my card and leave the car. The app still the same in 3-4 tries. I take photos to document my timely arrival, thinking that the erratic app can put me in trouble..Version: 5.37

BAD CUSTOMER SERVICE AND THEY TELL YOU LIES!!!I signed up for Zipcar under the university plan almost over 2 MONTHS AGO because my college is partnered with them. While I was applying on the application, I tried submitting it and for some reason they wouldn’t accept the submission so I exited out. The next day, I got an e-mail saying I can’t be a member of Zipcar because they did not approve my application!! EVEN THOUGH I DID NOT SUBMIT IT AND MY CARD WAS NOT CHARGED FOR THE APPLICATION FEE. I don’t know what reasons I could not get approved because I’m 21, I have a drivers license AND I have a clean driving record. I called customer service MANY MANY MANY times to see why and they did NOTHING to help. All they kept telling me was to wait for an “e-mail” from their higher department. I still have not gotten an email up to this day (and it’s been almost 3 months). Their customer service is bad. Why have people work as your customer service team when they can’t do anything to satisfy their customers?! What is the point of even having your customer service people?! Zipcar really needs to work on this and needs to get workers with higher quality better experience..Version: 5.22

This company does not care about youHave had multiple issues with rentals - car not starting, dirty cars, not parked where they’re supposed to be, then not being able to find the car where I parked it despite having parked it exactly where I found it, double-charges to my debit card.....They literally have no way to contact customer service online. The links in their emails to customer service are all broken. The only email address online has a message warning that if your email isn’t about applications it won’t be reviewed. They send out email surveys asking how your ride was but they aren’t actually interested in knowing about or fixing customers’ problems. I called customer service multiple times and all they were able to do is tell me they’d have someone email or call me back. No one ever did. I ended up having to dispute an erroneous charge with my bank. Still no reply despite multiple bad reviews on their surveys that apparently fall into a black hole once completed. I hope a customer service oriented car rental company buys them out and fixes this company because unfortunately, Zipcar owns the market for this type of service where I live..Version: 5.2.4

UNPROFESSIONAL/SCAMMERSZipcar recently changed their Toronto nightly rate from $28 to $85 that’s a 300% jump and did so without informing anyone. I call Zipcar to ask what that price is and they say it’s a glitch and I could book it and they will reimburse me. Last 3 phone calls they said they will forward this to some payment people and they will get back to me in 2-4 days, ITS BEEN 3 WEEKS. Last phone call the lady just hung up. How do you expect to do that to students. This is horrible..Version: 5.18

Too expensive - 2 hour rental is $165.77Unbelievable!.Version: 5.58

Completely useless and unfriendly to useUpdated August 2017. Yet again the developers update app and it is unusable again. Can't even book a car at all now, just get endless error messages. Only can through full website. Utter garbage and waste of my membership. How much longer until you fix this disgrace? Agree with all the other reviewers. This is nightmare to use and book cars, can't see availability of cars, I, like other reviewers, rarely care exactly what time i want a car, just that i need it for x hours to do errands. I've just tried and failed to see whether car i've booked today is free to extend booking. This isn't a patch on streetcar ap. like another reviewer it makes me question my subscription. Also hate the useless 'good to know' fluff and the awful americanisms. Plus the endless stupid reminder texts telling me I've booked and when the booking ends. I'm a sentient adult allowed legally loose on the roads so I am capable of remembering the length of my booking. Hate this ap..Version: 4.0.20

Almost certainly a scamI began using Zipcar during the pandemic because my preferred ride share service was not able to stay afloat. And boy howdy has it been an awful transition. From damages reported to the same car, multiple times over, with worsening safety and driving conditions. These were reported over the summer and the cars have not yet been fixed (in March! MARCH.). The app does not work and has had me locked out for weeks, my only option to “fix” this is to send a photo of my drivers license and a selfie to a non-secure email address, which you’d think given all of the double authentication and account verification needed to literally do anything, would be explained in some sort of way, yet no explanation is given. I have never received the promised Zipcard, their pages and pages of support offer NO real answers or directions to help you fix your problems and it is IMPOSSIBLE to actually get on the phone with their support team, even though their number is plastered everywhere. Every single penny I have given this company has been an absolute waste of my money and my time. If you have ANY other options at your disposal I highly encourage you to save your hard earned money, your time, and your mental health by avoiding Zipcar entirely - 1 star is absolutely too generous for the complete lack of a service Zipcar provides..Version: 5.47.1

Zero StarsIf I could give this experience and the past few experiences my family has had a Zero Star rating I would. When I arrived at the designated spot to pick up our car it was not there. After a lengthy call with a customer service representative the car was located far away from it’s spot. Once I got in the car it smelled like marijuana and had dirty Chinese food in it. After losing the time to locate the car and having the overall condition of the car being pretty lousy the customer service representative offered 15 minutes of driving time, and for me to go wash the car and reimburse the costs, and to put us in a new car that wasn’t even available. So, for the next day and a half my family (my six-year-old son and his grandmother) were stuck with a car that smelled like a drug den. How does 15 minutes of credit provide any type of solution that zipcar might consider satisfactory for a customer? Zipcar comes at a premium cost and delivers a subpar experience. Customer service offered nothing to actually make this worthwhile. I think that my family and I are at a point where we need to look for another company(Uber). This won’t matter to zipcar, because we’re not power users, and you don’t really care about the overall customer experience. This complaint and probably all other complaints will fall on deaf ears and I’m not even sure why I’m writing this review..Version: 5.80

Looting us as an application feeThis app first charge you as an application with 28$ and and this app will not approve your application and also will not refund your that fee also. Just making the business by taking 28$ as a application and saying that this is government fee. Please don’t pay this amount..Version: 5.99.1

Truly awfulAvoid at all costs. Picked up a zipcar for the first time last week and the car was filled with dog hair, used tissues and face masks. You would think in the current circumstances, hygiene would be on a raised pedestal for them. I also noted that the issue of dog hair had been previously reported in the logbook - which again illustrates zipcar lax approach to funding! Finally, to make things worse, I raised these issues with zipcar only to be met with a genetics response, saying I should have reported any issue at the start of my reservation and there may have been an option of alternatives. But, of course, I had done this and no option of alternative was given. Again, this goes to show how careless they are to customer service - they hadn’t even bothered to look into my complaint!.Version: 5.37

ZipcarPro: the app is fast and easy to access once you’re an active member, pretty good for short bookings too and I’m like that they cover CC, ULEZ, and fuel (as well as parking if you’re using a flexi car) I’ve always found getting in touch with a customer service reps to be really quick and easy. Cons: If you get a PNC they wait 2 months before telling you. Also recently closed my account and received a PNC soon after directly from the council telling me ‘I had made no contact and they were escalating the matter’, when I was completely unaware of it! The cars can be quite dirty and there was an issue with one of they’re cars, where I had to speak with someone from the managerial department. It took a while to get through to them, they basically said to stay at home for a couple of weeks and that they would call back....they never did. It’s like other departments are running things in the back (not very open)..Version: 5.46

They are scammersI called before applying for the account for which they charged $36 (so called application fee). Their representative told me that I am good to apply with my Canadian G2 drivers license. I asked her 3 times and answer was still the same. After I applied, they sent me a mail within 15 minutes stating that I don’t meet the eligibility criteria. They are looting people by giving false information over the so called helpline number..Version: 5.76

Great concept, terrible executionCar sharing is a great idea. It work well in many European cities. Here in London though with how Zipcar’s approach, it just seems as a way to scam you out of your money. Monthly that you gives you better pricing is said to be given back in driving credit, but it is only valid during that month. Not having consistent need for use of the car and only occasional trips I’d think that I’d be collecting credit, but instead I was pointlessly paying for this subscription without use. Lastly, membership cancellation is quite stupid too. If you still have got the bill for the month you cannot cancel while you have not paid it. Even without any usage. If someone is cancelling it simply means they don’t want to pay for it. And what’s up with asking if you really really want to cancel like 3 times. It just fees scammish again..Version: 5.94

Joke company terrible costumer serviceThey are so terrible! It’s impossible to solve a problem! Its looks like everything supposed not to work.Version: 5.61

Loggin in problemWhy still can't I sign in? Not found 404!!.Version: 4.0.20

Can’t cancel membership.I downloaded zipcar a few months ago and at the beginning it was aggravating because there wasn’t many cars around my location and when you rented a car you has to park it back where you founded it, which it’s inconvenient but I try to understand. My big issue started when I accidentally forgot an item inside one of the cars that I rented and I’ve been trying to schedule an appointment so I could go check the car for my lost item but they sent me an email saying that Zipcar is no responsible for lost items, I understand, it was my fault, I let it go. But me and my boyfriend bought a car a few days ago so we no longer need the app, I’ve been calling and calling and they never call back nor pick up the phone. They’ve been charging me for the membership but I do not need it anymore. The only way you can cancel a membership is by calling, but they never pick up the phone, not even when I was calling about my missing item. I’ve tried all means possible, Direct message on Instagram, commenting. Nothing. I NEED YOU GUYS TO STOP CHARGING ME FOR THIS MEMBERSHIP THAT I DO NOT NEED ANYMORE, PICK UP THE PHONE AND HAVE BETTER COSTUMER SERVICE. CANCEL MY MEMBERSHIP!!!! CLOSE MY ACCOUNT!!! PLEASE..Version: 5.31

The have so many pugs in the app they have to fixI used their cars 3 times And I faved so many issues in 2 times, one time the horn kept going on for almost one hour and the didn’t refund the one hour The second time the app crashed and I couldn’t end the trip, and I called the support number the didn’t answer for more than 40 minutes they didn’t answer Don’t try it.Version: 5.83

App is really frustratingI have been using zipcar for a good few years now and the app doesn’t seem to get any better in fact it looks the same as when I start using it. A few problems have already been said by other people but: -car location isn’t accurate and you have to guess where the car is. -tried to book a flex and the car was impounded. I think you would disable the car in the app so people don’t get this issue. -when booking flex it doesn’t allow me to finish trip because I am not within the covered parking area despite the map sating otherwise. -when on a trip you can’t zoom out so you know when you can park. -you can only plan a trip before renting the car which seems a bit silly and inconvenient. -there should be an easier way to flag issues seen in the dashboard like low oil levels or tyre pressure. Costumer service is way more reliable these days and never had problems. Everyone was super helpful but the app…please invest the money in some proper 21st century app development because the business model is quite good..Version: 5.72

Charged my card and refused to refund meI never fully set up the app, and realized that Zipcar was charging my card. After reaching out the support team, they lied and said no record of a charge existed despite 3 separate items on my card. Will be getting my bank to proceed with a chargeback, never using this app again..Version: 5.89.1

I worked parking zip cars.As I write this I have full knowledge of how zipcar operates. I retrieved vehicles for them and know the following They do not hire quality mechanics to maintain their cars. The mechanics are all failed Lincoln Tech or mechanics no one wants to hire. They work on 1099 contracts and have shoddy equipment they drive and keep in their van to go to repair jobs to service mechanical issues. I’ve watched them work in the parking lots they house them in. The cleaners are all from the Bronx usually Dominican Republic immigrants and aside from throwing and leaving their filthy trash in garages after a job they stay in the car while hanging out avoiding work. They also work on 1099 contracts because it’s cost effective and is profitable model but the cars still smell like used diapers from the lower income customers driving with babies and not having a car. I treat every car like I worked on an ambulance. Don’t trust it just because it smells like febreeze. They hardly wipe down frequently touched areas and use the lowest quality cleaning equipment and reuse dirty napkins on surfaces. But no one will ever know hahahah And the CSR responding to this is just the guy in the Philippines. They will make you repeat this to another agent to get a full statement instead of taking this to fix it. The old days of just a comment box drop are over. This review is more for customers to avoid using zip.Version: 5.74

BewareCar wasn’t even there! ZipCar acknowledged that it wasn’t there and would only give a partial refund. Spent 2 hours trying to find the car for them. What a waste of time..Version: 5.67

Do not use it.Highly not recommended.Version: 5.84

AvoidToday marks the third time that I’ve needed to use Zipcar for a specific purpose (in this case an appointment) and the app locked me out of the vehicle in the middle of my allotted time. I called, I was on hold for 20-some-odd minutes, I missed my appointment. The customer service representative told me that I could only receive one hour of the amount I paid back but that she would make it two. The app is still not recognizing that I had a scheduled rental. I couldn’t even use the app FOR HOURS to lock and unlock the vehicle. I had to drop it off without closing out my time on the app. Again, if this were the first time I’d likely be more lenient, but I’ve had this experience time and time again with the app. To their credit, the customer service reps are friendly, but I don’t want to spend 20 minutes waiting to have someone in Southeast Asia unlock the vehicle I’ve rented during the time I’m supposed to be able to be driving the vehicle. The app glitches have been sold to me every single time as a fluke, but clearly there’s something wrong here. I’m living careless with my partner. This seemed like a good resource for us. Now we’re feeling cheated of our time and money. Find another car share option in your area..Version: 5.59

Probable ScamThey encourage you to sign up and ask for payment information and then reject your application and still charge you a membership fee. Later when I called they said it was processing fee. They charged it as a membership fee and never it’s for the application processing. They didn’t say it will be non refundable I would not have applied. I’m worried that they still have my information..Version: 6.07.0

Just wait in the car even though it’s not your fault that car isn’t movingHad an extremely poor customer experience. I would advise everyone to double click on what they mean by seamless support with roadside issues and not needing to pay for any problems with the vehicle. So my story is that the car wouldn’t start, battery was dead. I called support to fix this. Took close to 1.5h just to figure out the ETA for the help. All the while, I am just sitting in the car wasting time. I was told that if I left the car for them to figure this out, the car would be towed at my expense + I would be charged abandoning fee even though it’s not my fault that the car isn’t working. So I had to wait for a total of 3 hours in a battery dead car on a weekday counting my fingers again / again. Needless to say it was a disastrous day at work. Their late return policy is another thing to double click on. Although I understand the fees are in place to ensure people are not always late, how about returning some of that back when I return the car early. That seems fair especially when the late fees are in excess of a 100$ for an hour. Might as well make sense to go to a traditional car rental company if you have to go through this kind of support..Version: 5.50.1

READ IMPORTAANT first time userPROS - car near u CONS - built in gps requires lengthy sign up u need VIN #; add extra 1 hr before your trip to do this -if a non-zipcar takes your spot they will ask u to pay for parking or worst depending on which agent u get may say u will be liable for towing fees -agents not knowledge about helping u trouble shooting car so their Road Assist is really just regular customer service -they don’t tell u u can extend time later so u book more than u have too in the beginning -if u leave your stuff in the car and pick up later, u have to pay full hr and not half hour that they allow during extension -pin to parking doesn’t work sometimes so make sure u check location/car night before.Version: 5.73

Gas card declined so I had to report my own gas charge $25Late start- bc Gas card was not working even at cashier -she said declined. So late start bc on the phone waiting for customer service - phone call ended at 10:40pm , even though I arrived at gas station at 10:10 it was suppose to be a 10am start of trip originally picking up car at 10:03am..... frustrated. Ended up using my own money $25. I would like a refund. Car would not unlock for 30 minutes - in middle of my trip,even through app sensor was dis functional :(((( and customer service rep tried to unlock it for me through guided steps over phone. I still need a refund for last week’s last minute cancellation from zip car, at the start of my scheduled time an email was sent that it was unavailable @ the exact start time of my trip , when I attempted to pick up the reserved car. Customer service says my refund will happen at the 3-5 business day mark. But I don’t see any hard copy validation for my credit $35 from last weeks cancellation, so I am guessing it should apply for today’s trip, but the zip car app should say that??? It doesn’t indicate my credit for let week, nor my refund for today’s trouble with the non working gas card??? Please confirm my concerns and refunds..Version: 5.50.1

Beware: you will get charged of declinedThey will charge you the full application fee even if application is declined..Version: 5.98

Flex car’sThe flexibility within flex cars is very limited. You should have flex zones all over London. I traveled for over an hour just to find somewhere I could park which is going to be charged to my account. It is not clear where you can park. There should be a list of options that pops up when you decide to opt for the flex option. We should have an option to choose a different location that we want to drop off the car. Tonight I was stranded & had to get a cab home so I paid quadruple what I anticipated. Thanks for nothing Zipcar! Oh & why the hell do I need a nickname just to make a complaint? Whose idea was that? That was a dumb one. As every name is taken meaning I can’t post until I find one that’s not!!!!!.Version: 5.7

Cars are good but app is terribleEvery time Zipcar updates their app it is somewhere between buggy and not even working. Which leads to stress because the whole premise of Zipcar is that you find a car, book it, hop in and drive. If you can't book it when you need it you move on the something else. The helpline staff are great, but they must take some shocking phone calls from customers who are having to call yet again because the app isn't working. The cars and the customer services would be 5 star, but the app is why I've knocked 2 off.Version: 5.83

Could do much better!The Pros: They are the only car company offering this service since Drive now pulled out. The Cons: The app’s GUI is terrible when you are on a trip. It does not allow you to zoom out to see where you can park when you are on a flex trip and are in a no-park zone so you have to drive until you come close to a zone on the map which could be very far from your destination. This is imbecilic and frustrating. There is zero customer service when you call up these days. They seem to not answer emails anymore. The cars recently have ALL been dirty. If they are cosmetically dirty (inside and out) this means there are ZERO COVID-19 cleaning regimes in place, no? I’ve booked a car and the car tyre was flat upon arrival recently. The app did not lock the car despite me hearing the door lock (as did my guest) as we walked away from a flex car. I explained this in an email for Zip car and received NO RESPONSE. They charged me a full £60 which should have been only £20. Zip car has to do much much better. They are seriously taking advantage of the fact that people are trying to stay safe and are using the service but putting in minimum effort..Version: 5.31

HorribleI’ve had zipcar since they started and the service was pretty good a lot of cars available and no issues until this year 2020, every time I rent a car there’s always an issue Such as not being to enter the car with a zip card which then they will lie and say the car has battery issues this has happened to me about 5+ times, also Cars not being at the location they said they were at or another member doesn’t return the car on time, I’ve been booking cars in advance I booked a car for July 23 at the beginning of July and now they changed my reservation and I have to go to another pickup location which is not convenient for me now I have to pay ubers instead of walking also they did NOT contact me and tell me that my reservation will be changed. Also their customer service is horrible they really don’t care about the situation you’re in all they do is offer driving credit instead and then you have a wasted day that’s was planned, when you call you will wait hours just to speak to someone and a majority of the time the call will fail right when they answer! Horrible I’m canceling my zipcar membership after I use the driving credit..Version: 5.33

AwfulThe worst service. The worst prices. They’ve gone downhill..Version: 5.59

It seems like app errors were created intentionally to make more moneyI've been using Zipcar in London for 4 years and in general I'm happy however when you need a "flex car" on the weekends it's almost impossible to get one. Another downside is the app. It takes at least 3-5 minutes to end a trip because the app freezes or says I need to turn off the ignition even though I already did. If they charge their users some extra minutes each day because of a "buggy" app, I can imagine they could earn a lot of money. That's very concerning as it seems this "error" was intentionally created. I usually have app issues with ending my trips 90% of the time. Does anyone else have the same issue?.Version: 6.11.0

Worst bill policyI was 9 min late for the trip and there's only one booking in half an hour so I didn't interrupt other's trip. The company charged me the price of an extra half hour PLUS $35 late fee. They assume you should stop your car in the middle of your trip to extend your booking hour in order to not being fined. Who has the time to do this if they are trying hard to make it on time?? Are you guys rely on these unreasonable rules to make profit?.Version: 4.0.20

Great business, terrible appI LOVE Zipcar and use it almost every day, spending a lot of money on this service. The app is infuriatingly slow and unreliable, with glitches on a daily basis which are making me rethink my reliance on this business. Common issues are: - after each update, the app forgets all payment details and so these have to be reentered. Not the end of the world, but annoying - especially if you’re out and about. - often when trying to reserve a car, the app times out while loading the vehicle info so you can’t actually book the car you want, and have to shut down and restart the app several times before it works - there was a period of 2 weeks where I couldn’t extend a reservation - I had the most up to date app and CX couldn’t help me figure out what was going on. In the end I had to uninstall and then reinstall the app multiple times to get it to work properly again - approx 1/5 of bookings do not show the correct vehicle location, often meaning you have to spend extra to extend a reservation while searching for the car as it’s not in the right place - at least once per month the app doesn’t let me end a trip and I have to call CX to do it manually, not ideal if you’re in a hurry With the amount that loyal / frequent use customers are spending on Zipcar, I’d expect better investment in creating a solid customer experience, especially when everything is reliant on one app!.Version: 5.72

Scam and hidden feesThis app is useless, with no customer service no solution and so many hidden fees. Avoid this scam app.Version: 5.92.2

Worst service ever!It’s been 3 weeks since I applied for zipcar. And still haven’t got my zipcard. Whenever I call support they keep asking me to wait. What is the point of monthly membership when I can’t even use it. Won’t even give 1 star if had a option..Version: 5.65

An hour ride for £200+The summary of this review is that Zipcar has terrible customer service and scams their customers. Here is my story: I rented a car with Zipcar to help my flatmate move. After using it for a couple of hours, I put it back where I had picked it up. Two months later, two charges of 95 pounds are taken from my account, without any heads up. I then receive an email with a parking ticket from Zipcar. Apparently, the spot where I parked the car was not the dedicated one, and since no one rented the car for several days, they accumulated the fines and charged me for it. Again, I had put the car at the exact spot where I picked it up and it matched the description of the parking spot on the app. I immediately wrote to them. After several back-and-forth exchanges, a lot of insisting on my side, and a lot of bad faith on theirs, they simply stopped answering my emails. To top it all off, they added their fees on top of the price of the fine and charged me twice for these fees as well. This is very disappointing, as Zicar could be a good service, but the customer service is clearly not up to the task and borderline scamming (they ended up making money from this)..Version: 6.0

So wrong!!!!The car was locked on me while in the gas station, it was 1230 at night when it locked it had my purse and all my belongings in it luckily had my phone but that didn’t matter it said I was not in a open trip and could not find the car I had just been locked out of. I tried calling, texting, emailing everything that I could think of doing I tried to no avail so I had to pay a tow truck to come unlock the car after getting in it would not start being because I was locked out, now I was locked out with nothing not even a jacket or my pepper spray or anything so I called Uber and went home what else should I have done right? Wrong when I returned in the morning the car was no longer there and I am now account suspended because I didn’t return the car to the correct drop off location and I have got not one person that understands what that was like to all of a sudden be locked out and then punished for it, for someone who spends a good deal of money with this car service I am extremely disappointed that this is how I’m being looked at. U got this one so so wrong!!.Version: 5.51

THEY WILL LEAVE YOU STRANDED WITH NO HELPMy daughter used this service for a trip to a national park and the car lost connection and stopped working in the mountains in the middle of nowhere. She called ZipCar looking for assistance, and they told her they could not find roadside assistance and that she was on her own. They left her and her friend stranded in the mountains at night by themselves. They lied about not being able to find roadside assistance because the park ranger that found my daughter was able to call a tow that she paid for out of pocket and is still waiting on reimbursement. after the tow, they left her stranded again until 3am in a random parking lot in a strange town locked out of the car. They started ignoring my daughter’s calls. My wife and I were calling from midnight to 7am across the country begging for them to help her. Customer service kept promising us they would call my daughter and they never did. This was a parents worst nightmare and we were deathly afraid for my daughters safety. I don’t recommend using this service that does not care about its customers safety and would willingly leave its customers stranded and alone at night.Version: 5.55

Account blocked for no reason !! Very disappointingVery disappointed with the service! I rely on their service to do my job and spent 80 a month on the account. One time I log in on a different device and verify my self because my phone wasn't on my at the time they block my account. I contact customer service and they tell me they have escalated the matter to head office and they sent me an email saying my account has been terminated. I have tired to reach out to them exposing the matter but they don't want to hear it. What I don't understand is how does longing in on a different device gets your account terminated completely. I even reached out to them letting them know from now on I will only use my main phone to log in but it's seems to be a one way communication. I am very very very disappointed considering I was a loyal customer and this is how I end up being treated!.Version: 5.30

Zipcar took money from my account without my consentI received a penalty charge notice. I requested transfer of liability so I could could challenge it. Once liability had been transferred, Zipcar paid the PCN anyway and took the money out of my account. They are denying the liability was transferred even though I sent them a copy of the letter confirming the transfer from the council. Every time I have contacted the department that deals with PCNs (which you can only do via email) I get the same copy and paste response saying the council refused to transfer liability. I have called Zipcar and requested to speak to someone twice but no one has called me back. I have been a customer for nearly 10 years (shortly after they launched in London) and have spent thousands of pounds with Zipcar over the years. I am disgusted with they way they treat their customers.Version: 5.43

Avoiding responsibilitiesWas a member of zipcar community for about 2 years but cancelled this morning. Customer service has gone downhill and the supervisors do not car. A ticket violation was issued to a vehicle that I had under my name during a commuter plan bill cycle. Problem? The violation was issued in East Hampton NY, and the vehicle in question was not even the right color, or model yet Zipcar paid the fine only because the plates were the same but did not bother to confirm the state in which the plates were issued. They them charge me for the violation because they failed to notify whoever had the vehicle. After getting off the phone with the courthouse they requested me to retrieve all the information for my vehicle so the ticket could be dismissed. Problem? Zipcar avoids, beats around or pretends to write the information but does not comply with giving the information. They ignored my emails, supervisors dont care, and I have requested in writing what is needed and they continue to ignore it. After reporting to customer service many times over the phone and email, again no answers. This just proves again, that this is a company going downhill with customer service and officially terminated and cut all ties with Zipcar. I would rather go to Enterprise car share over this nonsense. I DO NOT recommend this service, I DO NOT recommend this company moving forward. Save your money..Version: 5.7

FrustratingThe app does not search far enough around an area so I have to keep setting it to a site where there are cars where as the web based version would find the cars fine. Also I can not see booked cars. This feature is useful as some times when all cars in a location are booked I can change my times to suit availability. Where as this app just says there are no cars available..Version: 3.0

I would give a Zero. Total Zero.Signed up for zipcar and it told me to add a payment information after I added the payment information it charged me the application fee of $28.25. No where on the screen while creating the account it was mentioned about the fee. But It was mentioned on the terms and conditions page but while creating application it wasn’t shown anywhere’ about the charge. Even while creating the application It didn’t say that I can’t drive with G2 so my application was rejected. I did have my international license; if I would knew i would give my international license. Total mess. The app is a mess. 0 Stars. Please refund me.Version: 5.89

Please change thisI would love to give this app 5 stars i enjoy my ride whenever i use. However, this parking garage just makes it a headache. Its a garage thats blocks off reception so now ur mobile key is as useful as a brick. Meaning if ur not using it to break the windows ur not getting in. This is the second time ive had to sit on hold outside the car for 30 minutes or more to get someone. This last time i waited 40 minutes on hold just for them to drop my call or hang up 5 seconds into him answering. He asked for my name and that was it. Now im on hold again sitting outside the car currently waiting to get in ***Update*** Do not get this app. ii never hot that firat problem resolved so ii ended up canceling my account. About a month ago ii saw a random charge for tolls of about 50 bucks despite the fact that it had been months sense my last rental. I figured it was a delayed charge and let it go. Same thing happened this month. Then im getting emails about owing a balance even tho my last ride was paid in full in the beginning of august. It will keep ripping from whatever account it’s connected to. Im trying to get rid of this app for good and cant.Version: 5.64

Threatened a debt collection agency over £12!Had a £6 a month membership with these guys during which point I probably spent an additional £200 with them through their service. I then stopped using them and forgot about the monthly fee. My card then eventually expired and they stopped taking payment after 2 months. However during that period, They had charged me £12 for the 2 months that my card was expired. I was then sent multiple emails culinarily in a letter threatening to pass ‘my debt’ (£12!!) onto a credit collection agency! Ridiculous and unnecessary level of threat and aggression for a membership fee like this. What about people who use this service because they can’t afford a car? Is it really justified to cause such mental stress over £12?! Shameful..Version: 5.26.1

Scammer - Charge 28.25 CAD fee (non-refundable) and later reject applicationSign up don’t show any application fee but they charge immediately and reject your application later saying you’ve temporary G2 license, not acceptable. Now - 1. They will not refund application fee even though I’ve not used their service even once 2. They won’t let you update your profile for the physical card 3. They won’t let you reapply ever - as if now I will after this horrible experience!! 0/10 Rating.Version: 5.89.1

Completely trash...highly unrecommendedIt doesn't allow you to update your phone number....tried a million times but still can't receive the code...called customer service and was told they can't help with this...plus you can't delete your account as well! Rediculous! It's been wasting three hours of my time and nothing solved!.Version: 5.87

Price is double of what they advertisedThey advertise CA$14/hr and CA$100/day but there is no car for this price after signup. All cars are over CA$20 or more and $200/day after taxes. Not to mention membership fee of $9/ month wth. This is very scammy. They charge application fee of $30 on top of it after document submission. Never using it as it costs more than rental car..Version: 6.08.0

Worst rental companyI was having trouble logging into their crappy website and so I called before I paid their $25 non refundable “application fee” as my father is dying and I need a car ASAP. I explained this and was told a member representative would call me ASAP. I was told I could rent a car today and I was the “highest priority”. No one called. In the meantime I was able to login. I paid the $25 application fee and only after I paid was I told that it would be 3-5 days before I could rent. I immediately called again. I was told there was nothing they would do. I offered to pay to overnight the stupid membership card they require and was told no. I asked for my account to be canceled and my money returned. I was told neither would be done. My account is in limbo, they haven’t done anything on it at all and yet refused to return my money. That’s theft. Obviously with my father dying and wasting hours with their terrible interface I was upset. Their horrible customer service manager decided to lecture me on cursing and provide me with warnings instead of helping me. Please use Turo, GetAround or any of the other companies out there. Zipcar is the absolute worst..Version: 5.15

Four Dirty Cars in a 24hour PeriodI hired 4 cars from Zipcar in a 24 hour period, ALL were dirty, one was used for a work vehicle with paint stains and a chemical smell, the second looked like a party vehicle, complete with stains, smells, spillages vomit down the side and sticky surfaces, the third had spilt food inside, but I was forced to go with this one due to time restraint, and the fourth smelt like an ashtray and had a cigarette wrapper down the side of the seat and a lighter down the other side of the seat which meant I had to drive with the window open and left the car with my clothes smelling of smoke, almost £200 spent with not one vehicle as described ☹️not a good way to start the half term holidays for my children and very disappointing for my, this whole episode can only be described as a bad experience, Regards, VERY unhappy Customer..Version: 5.88

A lot of trap charging- cost me $436 for corolla one day!Have been using for months, something so disappointing: 1. a lot of cars have updated daily rate if exceed some amount of hours, but some cars don't and they never show you explicitly 2. exceed mileage calculations can go wrong, I drive about 330 km in my navigation while in zipcar it's saying I exceeded 290km, it means I've driven 490km!.Version: 5.58

App doesn’t workI’ve been a loyal customer for 15 years. The app and cars were always very reliable for me. However, the last year or two has been hugely problematic. Currently, the app is a complete failure. When I try to make a booking, lock or unlock a car, the app either logs me out or tells me to call customer support. I’ve tried all their recommendations, and cannot get the app to work anymore. Time to switch companies, I guess. :(.Version: 5.85

Generally good app but could be betterApp works fine, but has some issues. During a trip the map always centres on the car, and will snap back to it even if you try and scroll. In a Flex journey this makes it impossible to scroll the map to check if/how close you can park to your destination. The process for reporting issues with cars also still requires a phone call, which means potentially being on hold for a while before you start of your journey. It should be possible to just snap a photo and fire it off to them so they can see it wasn’t you, and know it needs sorting..Version: 5.52

Can’t see if car is manual or automatic, waste of timeBooked a car to help move a few boxes to my new rental. Got into the car, turns out it’s manual (cant drive manual, haven’t since I sat my driving test ten years ago). Call up, get told “oh all cabs are manual” even though it never says this anywhere on the app or website. Booked another car, a Mercedes sedan, jump in, ITS ANOTHER MANUAL! There is no search tool to filter out manual cars, or any indication when booking if the car is manual or auto, you have to actually go to the car and peer through the window to see. Also never got refunded the £20 the customer service rep on the phone promised me. Wasted half my day and didn’t even end up moving any of my stuff.....Version: 5.10.1

Car Was Unsafe to DriveFor a cheap rental I expected the car to have some cosmetic issues (scratches/scrapes on the exterior and a torn up floor on the inside with what looked like pretzels smashed into it) but I can’t overlook the unsafe conditions of the vehicle. The window was mucky on the outside and there was no windshield washer fluid in it was hard to see when the sun hit it. The check engine light and the tire pressure light came on. I don’t know how often they service the vehicles but obviously not enough. I rented it from 7-1 for a half marathon I had to be at by 8am. I called them when I got to the parking lot and could safely call at 740am and the guy told me I could bring it back to its original spot and take a different one for the remainder of the trip which time wise was not going to happen. Called again after the race around 11:30 and the woman was saying they could only refund an hour if I were to get it back by 12… I asked to have this issue forwarded to management because while it is one thing for cosmetic issues to be present on a rental it is not good practice to rent out vehicles that are unsafe to drive and could be putting people in danger. As a company it is clear they are putting profits over people. I will not be using zip car again and I would not recommend it to anyone..Version: 5.65

Do not use this serviceThe service is built solely on application rejections. You apply. You pay a fee for the application. It’s rejected. You can try again, get rejected and pay the fee multiple times out of pocket. The fee is non-refundable. They claim they also need to check your driving record to rent their vehicles. I could understand this if they are offering the option for insurance coverage under their company but, if you have your own it’s not worth it. You’re better off renting a car or buying a car if you can. The customer service agent states this is how their business is built and that “the city” (we’ll assume it’s Toronto) is aware of the scheme and approves of it. Stay away from this one if you can. The other bad reviews here are also very telling of their business practices..Version: 5.67

Cancelled my accountThe app didn’t work although it was the 1st install on my phone. It asked for birthday verification, then asked for a call, support sent to tech team… To say more, I haven’t received my zip card in 2 weeks (Canada). Had to cancel my account because overall it was a very frustrating experience..Version: 5.60

Unreliable! Car gets cancelled EVERY TIMEI have used zipcar for almost 10 years and sadly it is coming to an end. Since last July, I had 5 trips for booked for a minivan for weekend getaways with family. Every reservation I made had been either canceled or changed to a different car that doesn’t sit all of us or a location that’s too far to get to. Last 4th of July, my minivan was canceled 2 hours before pickup time. I don’t have the heart to tell my children who’s been home for months under quarantine. I forked out $1000 for last minute car rental. We spent a lovely weekend in CT but our nightmare has just started. August trip, again, changed to a small car. Cancellation/changes were made to my reservation October, January, February, March! We have a reservation for this Friday (today ) and our minivan was canceled on Monday. I spent again an hour on the phone and got another van in a far location. This second car was canceled again on Thursday.... I guess my relationship with zipcar has finally come to an end, like a long and painful breakup with someone when you are young. Always there is one more time and this time maybe it will work out. But it is not and it never will. We all have enough to worry about in our life and no one should be worried about car rental getting canceled every time. And if I keep using the same service, I must be crazy..Version: 5.47

Do not waste your time !!!So I wanna start by saying that my first time booking with Zipcar was a 10/10 I’m not gonna lie, but this is where I dropped the rating down to a 1/10. After having a great day running errands and taking care of some responsibilities i then returned the car ON TIME & with a tank FULL OF GAS. I then get an email the next morning stating that my account was immediately terminated. I was confused because I had no reason and they did not state a reason. So I called and surprisingly I didn’t have to wait that long but then when I explained my problem and wanted to know reason behind the termination I get told they couldn’t release an information regarding my account. I find it weird because why approve my application to then terminate my account the next day. Well then I asked them to file a request to support team which they claimed they would and I would get an email within 3-5 business days okay… 3 weeks later still no email. So I called and was told again that they couldn’t release any information regarding MY ACCOUNT, key word MY ACCOUNT. I just don’t understand why they would give me just a hard time giving a reason they I’m sure they didn’t have to terminate my account. For anyone reading this.. I wouldn’t waste my time.Version: 5.78

Get your own car - will be a better long term optionHonestly just get your own car if you don’t have one already,even if your in london. Will work out to be the better long term option. I used to just rely on these rental car apps all the time with problems every time - dirty car,fuel cars not working,last minute cancellations (very often),car not being there. I live in london and everyone I’ve spoken to that used to take rental cars can agree that your own personal car is so much better - gives you the freedom of going where you like whenever you like! Am now so much happier with owning my own car 😁👍.Version: 5.64

They’ll reject your application and not tell you whyVague requirements on their website makes it so even if you meet all of them you can still have your application rejected and then they refuse to tell you why they rejected your application..Version: 5.67

No longer affordableI think zipcar rencently hiked up price by 20-30% in Toronto, it’s no longer an affordable option to rent a car for a short period of time, time to switch to another company.Version: 5.13

Vehicle Not At Home LocationWalked to the home location of the car and found it was not there, which all too often a the case. Called and they found me a car and compensated me. I appreciated that effort, but more than anything I want to know the alternative location of the car before I get to the home location and find it’s not there. Then I have to call, which is not always quick or fruitful, as they may not have other cars available. The car was left at a location 15 blocks from the home location. You can’t tell me they couldn’t find a legal parking spot at 1pm that wasn’t closer. Clearly they didn’t want to park the car at the home location or even close, because it was inconvenient to do so. This happens all too often. Zipcar needs to find a system fix for this, since members are not following the rules. But also need to work with local government to ensure private vehicles are not parked in Zipcar locations without consequence. The replacement car had pet hair all over the back seat, but thankfully I didn’t need to use the back seat. The use of the car was smooth and easy once I get in the replacement.Version: 5.65

Poorly optimized appCan’t add credit card during application in text box, if you manually add a credit card it doesn’t acknowledge it’s been added, continuously asks to re enter drivers license info despite being stored on profile, no automatic caps when entering postal code. It’s just poorly optimized despite a generally nice appearance..Version: 5.98

Don’t sign up if you’re CanadianZipcar went ahead and charged a $30 application fee then promptly rejected my application. The reason why? They don’t accept Canadian licenses. Now where did it say this when applying even though my location and license information was clearly entered before hand. It’s a scam, don’t fall for it.Version: 6.09.0

Worst Costumer ServiceSeveral times have I made my reservation and paid only to show up and find out my reservation can’t be fulfilled. You call the "24/7" line and wait 10-15mins only to be told, and i quote; "Oh, that Zipcar was reported with having a dead battery." Or “We don’t know where the car is.” Why advertise a car as being available knowing very well the car battery is dead or that the company itself doesn’t know WHERE THE CAR IS? Can’t this company text/email/call me if there is a problem with a service I’m paying for? They don’t bother taking out the cars from the available list to an unavailable roster, they make YOU find out. After all that, I can’t get a simple call Informing me and other customers that my reservation for that day can’t be fulfilled? This service doesn’t award it’s costumers, no “loyalty points” and you are expected to fill the gas(free), make sure car is clean for next driver, and don’t forget you are driving a car with an advertising sticker, not really “cool” to the young crowd. This service is suppose to be reliable, fast and cheap but it’s everything but....they just say they are sorry, refund your money and hang up, you waste your time, can’t make your appointments and are stuck trying to figure out what to do next..Version: 5.16

It’s hit or missOk so in theory this idea a great and it actually is great much of the time. But the main problems I have found are the cars are dirty and no I’m good condition, people leave strange stuff in them, one time there was a reason that seemed it was stolen from another car in the backseat, the garages where they are kept don’t take any type of ownership or responsibility, so I’m wondering who does and how often someone has eyes on these cars from the company! Much of the time the cars have maintaince lights on, are filthy and don’t seem to be attended to well. Also, it is beyond expensive for the convenience which is what you really pay for. For example to rent an SUV for a day it’s around $160 minimum, plus a monthly membership fee. But on the flip side it’s super convenient to be able to rent a car by the hour and find them last minute. So although I’m still currently a customer and find it useful, there is much that could be improved upon especially for the price paid..Version: 5.65

Recent changes are onerousI’m a long time frequent Zipcar user, but the recent requirement to spend two minutes taking and uploading 6 separate photos of every flex car you drive at the end of the trip makes it just too annoying for short trips. You literally have to stand in the middle of the road to fulfil their direction requirements, risking your safety to respond to their threat of everything being your fault that potentially happens after you park. I have switched to Lime bikes for trips under ten minutes, as Zipcar now requires an additional 20% of my time for trip admin/overhead. The app is still unreliable as ever, often getting stuck on a spinning progress indicator during the booking process until you switch your WiFi off which causes it to suddenly come good. Zipcar have really squandered their advantage in the market..Version: 5.91

Fake or Issue appDownload the app on March13, 2022 San Francisco time at 11:30pm The payment page keep opt me out after I fill all my card info , and was not allow me to add the payment successfully . But just after 10min, I received a msg says as below “ FreeMsg: Royal Bank Fraud Dept:Pls confirm today's activity on Credit Card ending in XXXX for $28.00 at MAR-I-Z-27637816. Reply Y to confirm, otherwise reply N.” And my account was suddenly not allow to log in after I received the msg. Really suspicious of a fraud or phishing happened..Version: 5.72

Fraudulent PaymentsThe first couple of rides were fine. The cars were easy to book and drive. The one time I tried to purchase petrol using the fuel card, it didn’t work but they reimbursed the money straight away. I also returned to a parking spot and found someone in it but customer service was supportive and advised me to park in a nearby residential space I could find and let them know where it is. I, however, won’t be using them again as they have failed to rectify an unwarranted payment they took from my account. They claimed I drove 92 miles!!! I have called and emailed but they keep sending me on the same loop. Don’t trust them with your card details. Very fraudulent and suspicious. I will be using DriveNow since they won’t sort this..Version: 5.2.5

Not trustworthyThis is the worst car rental experience I have had because it did not even begin. They did not accept a valid govt issued license uploaded on the app and refused to explain why a paying customer is refused service arbitrarily..Version: 6.08.0

Use with cautionEnded up wasting my money and time and not being able to use the car for my plan and errands.Version: 6.04.0

Worst Customer Service ON THE WEBI have driven with Zipcar for years at this point. Both in Ann Arbor, MI and in Tallahassee, FL were my experiences just as terrible. When calling customer service, they will only restate policies to you instead of actually solving your issues. In particular, Caesar, the head of customer service, has no one above him to help you solve your issue. So, he simply just keeps repeating himself to you. His inferiors, such as Xavier, barely understand how the company works, misread information to you, and will try to overcharge you. Additionally, their gas cards almost NEVER work or get stolen. You must then pay for the gas and Zipcar will "reimburse" you. Except, they might not. And even so, they'll charge you if you return the car with low gas, EVEN IF YOU REPORT THE CARD MISSING DAYS PRIOR and THEYVE STILL NOT REPLACED IT! I highly recommend using another app. The customer accusatory tone of the "face" of this companies customer service is demeaning and is only there for the company to try to charge you more money. I hope Zipcar improves its customer service and gas card issues. If not, I will be leaving the company soon. It's not worth your peace of mind, time, money, patience, or respect (as they certainly won't respect you). Shame. :/.Version: 4.0.20

Gone downhillI love the idea of Zipcar and have been a member for several years. However the customer service and overall experience has declined significantly. I was told after a rental that the car I drove had damage and I would be charged for it, even though it was not during the documented time of my rental. I received this information in a random email and called customer service. The person I spoke to refused multiple times to tell me what the damage was, when it was incurred, or what the next steps were. They just told me they couldn’t share the information but “it would be taken care of.” At that point I thought I had been scammed so I monitored my accounts but never saw or heard anything come of it. I’ve recently tried to cancel my account on multiple occasions and have gotten numerous error notices pop up on their website and in the app. It keeps saying the site is down, or I have to finish my account, even though I’ve rented with them multiple times. Other times it will let me log in and take me to my account page, but not my membership page. As I said I’m all for carshare services but won’t be using Zipcar anymore..Version: 5.65

Close to uselessThis app is close to useless. And I work in IT. Cannot make a flexible booking. At all. The final destination is shown but absolutely not clear where I am going to park and leave the car. Customer service on the phone is also very poor. The guy keeps saying blue zone, after a while I understood he means grey zone whith bright blue spots of available cars. And he cannot put himself in my shoes when I ask how do I find the final parking, blaming me for not understanding the instructions. He just says you have to drive around and find a legal place to park, that’s a very good explanation. What, any place? You have to do something to make the app much more intuitive and also do something with your customer service. Good bye..Version: 5.53

LOL uselessUseless... keep getting error message ‘oops something went wrong! For further assistance please call’ I called and was told and engineer or expert will be in touch.... the engineer/expert emailed me to say he’ll be back in touch this was 2 weeks ago... I called again today to chase only to be told ‘there’s nothing we can do and an engineer will be in touch’...... reading the reviews seems like I’m not the only one with this issue... what a joke of a service.. I’d rather them be honest and just tell me ‘we have no idea how to fix this issue’ I’m not going to chase them again and I bet you any money I hear nothing further... because they don’t care Zipcar is acting like a company who’s about to go bust.....Version: 5.71

Zipcard Will not activateAlbeit I can log into the main site, verify my account info AND receive follow up emails from my registered email address and oh yes they did accept payment but I am still unable to activate my Zipcard ( which by the way when I received same an activation notice was not noted in the correspondence; I was checking the site as to a pickup question for an upcoming rental when I saw FAQ in re activating your Zipcard. But alas, the activation system stated I was not a registered account holder - As a result Ihad to cancel my proposed rental albeit customer service said it should be ok just to use the app but when pressed agreed not having the card could be an issue especially if my location had no cell service (ie: underground parking garage ) Despite multiple phone calls 6 email exchanges w/ promises we reworking on it I am still unable to activate my Zipcard: note calling customer support for assistance is futile - It’s either I am escalating this to a supervisor and / or “Oh, it usually takes 3-5 days to resolve the issue - I received emails stating issue was resolved ( it wasn’t) which unfortunately presumably has started a new 3-5 day resolution cycle - On a positive note Customer service gave me a $25 credit but it doesn’t do any good if I can’t rent a car.Version: 5.53

Closed my Zipcar accountFirst time writing a review but Zipcar has gone downhill, they are allowing popularity get to their head. Very rude customer service, when you get a parking fine they wait 2 months to tell you, then pay the full amount (£130) without giving you a chance to dispute it and they charge £15 on top. All they should do is pass on the drivers’ details, it’s like they enjoy people getting parking fines and want to make the matter worse. When challenged they had very poor excuses and caught up in their lies. Very rude responses via email. I’ve also had issues with their apps, the mileage limit was not clear so got charged double, had issues with referrals (wouldn’t give our credits). Very disappointed and closed my account, gone with another company..Version: 5.16

TerribleDO NOT USE ZIP CAR. So unprofessional wasted 3 hours of my time..Version: 5.10.1

Terrible experience start to finishTo begin, when I was applying, they pulled the wrong driving record and denied my request. I have had no accidents or tickets since getting my license, yet was denied for a bad driving record. I fought with them on it for a few weeks, and finally got it straightened out because I don’t have any other options for rentals being under 21. The FIRST TIME I reserved a car, they gave me access to the wrong vehicle, and only informed me because I made it an hour down the road and the car wouldn’t start again. They then told me the car I had picked up was reserved for someone else later that day, so I had to return it. To do this, they moved my reservation from my original vehicle to this one. Drive an hour back, just to find out they had rented my first vehicle to someone else. They then tried to charge me for a second reservation for a truck (which I have never driven) 5 miles down the road. I told them to save it, I’ll just be taking the train next time. Customer service is abysmal, and I seriously dissuade anyone from using this service if they don’t want to deal with Comcast level bulls**t..Version: 5.11

Miss chargeThey charged for the application fee upfront, and if your application got rejected, they won’t refund the fee. Better charge for only approval only.Version: 5.84

Poor service and expensiveIt is easy to use, however, it is much more expensive than other car share service. The service is terrible, especially when something happened, even small issues: such as violation, ticket, and timing. The basic car costs around $160 a day include all fees and max 200km, and will be much more expensive when you get fancy cars..Version: 5.92

Customer service is criminalWe discovered that the car we reserved had a flat tire so we returned it to the curb. My boyfriend called customer service. They asked to speak to me but I wasn’t there. My boyfriend explained that it was more than 100F in Portland and I’m a breast cancer patient. We really needed to get this resolved. Customer service rep said it was no problem, they’d refund after they talked to me and that he’d put a note on the file. Meanwhile, we went to look at another nearby car that was showing on the app. We didn’t want to reserve it until we saw and I’m glad we didn’t. It was filthy, inside and out. We got an Uber instead. When we returned from Portland, I called customer service and they said they’d have to investigate before giving me my $111 refund! They said it would be at least 5 days before they could get back to me. This was an issue with their car and they should refund immediately. That’s what any company with customer care and common sense would do. Nope. Haven’t heard back. Going to tell my credit card company to dispute the charge. This was our very first time reserving a Zipcar and it will definitely be our last..Version: 5.55

Horrible experience from start to finishWhere do I begin, well my first ever time booking a vehicle with zip car since hearing good things about them. That went completely out the window when the first car I went to pick up was not at its home location because another renter did not return the vehicle. From there they were able to put my into another vehicle ( which I used my funds to transport to another vehicle in a Lyft). From that vehicle there was also another issue ! This car was missing a key and was unable to continue on a trip. Desperate to get to my chemo appointment, I took the associate recommendation to try another vehicle in the area. I got the vehicle and parked it and it never started back up again ! Malfunction warning and the car completely shut off! I called customer service over and over again and requested managers assistance which was no help at ALL! They told me I would not be eligible for my own money back because the car was still on a trip and I can only get partial if that’s possible me after the escalated it ! This has been a horrible horrible experience and I will not recommend anyone ever ever, book with this complaint for anything at all..Version: 5.92.2

WARNING - International travellers beware.I had my 3 weeks to the UK literally ruined by a combination of awful UX interface that is stupidly designed to make you think you are signed up while you’re not, with a completely powerless helpline dependent on an uncontactable IT Dept in the US. Left standing in the freezing cold for hours next to an unopenable vehicle while a powerless helpline failed either to understand or address the issue. Since then at least 25 emails and 30 phone calls have still Not fixed the problem . I lost considerable money as I did not rent a car for my UK trip relying on Zipcar and your excellent reviews. Your system is dreadful, your customer service has wasted hours of my time holding on phone calls and writing emails amd the result is literally ZIP. Nothing. Apparently the issue is that my mobile number is Australian. How ridiculous. Avoid..Version: 5.68

Trouble with Zipcar latelyI have been a Zipcar user for a while now. Essentially, I love the idea of Zipcar and it works for someone like me, young, always traveling, attending different schools, currently working on my doctorate degree, and I’m always in a big city where having a car is too expensive. I’ve just moved to Miami from Chicago. In Chicago Zipcars are everywhere, you will always get one. They whole system seems to run smoothly. Here in Miami, I have had multiple issues. There aren’t enough cars in the area. The cars are really dirty, I have to wipe them down each time and carpets are filled with crumbs and debris. Gas cards are always missing from the cars. Some of the Zipcars aren’t parked in the correct spot so you have to search for them. They experience here just isn’t as fun. I used to get excited about picking out which car I wanted for the day and going shopping, now it’s not so much a joy and I’m actually considering getting and inexpensive car, because I need the reliability of a car more than anything. I hope that as time goes on it gets better but as of right now, Zipcar isn’t my favorite mode of transportation..Version: 5.31

Poor poor poorJust attempted to make a booking using the app. Money was taken from my account without but the booking was not made. Contacted zipcar who confirmed this. Had to make the booking with the agent over the phone and pay again. Agent advised i would be reimbursed for initial payment in 3 days. Its poor that i never received a payment confirmation in the first instance and had to call to find out what was going on. Its also poor that my money is now sitting in zipcar’s account accruing interest and not mine. Its finally poor that the agent was unable to tell me why the initial booking failed and I was simply told to use the web to make booking in the future..Version: 5.74

App still limited compared to desktopZipCar is a great service but the app still has limited options compared to the desktop version. You can only search for a car to use on the same day rather than booking ahead and when you swipe through the cars available it often only shows you one car. It also doesn’t allow you to review your whole booking before you confirm. At the point where you confirm the booking the only things that are visible are the time you’ve selected and the name of the car. You can no longer see the location or the price so i always feel nervous clicking confirm..Version: 5.10

Convenient, but app and customer service need workThe service itself is incredibly useful and I use it somewhat regularly living in London without a car of our own. But the app needs so much work - it crashes most uses, and I regularly have issues ending a ride as it freezes. When it does that mid-ride, it can end your ride and start a new one, even when you are sat in the car. The customer service can be very hit and miss too. Sometimes they’re very helpful, but often they have no idea how to help, as it isn’t on their script. Really useful service but work needed on the support..Version: 6.04.0

Half service, half scamOf the 4 times I’ve booked a car, I’ve only been able to use it twice. The first time, the previous reservation went late and I got no notification about it and no credit to compensate for my ruined trip. The second time, I at least got a notification the day before, letting me know the car needed service. Again my plans were ruined, as the only cars available after my reservation was cancelled were very expensive. A company that treats customer well might have credited me for the difference on rental price so that I could be on my way, but not Zipcar. I finally decided to just buy a car because the service is so unreliable, and I’ve been trying to cancel my membership for 3 days. You can’t do it online (I tried submitting a help desk ticket 2 days ago and they promise they’ll cancel your account within 24 hours, evidently a lie). I’ve spent hours on hold over the course of 3 attempts to call, and am now suspicious that there are literally no representatives who answer phones. Will be looking into places to report these abusive, anti-consumer business practices. Do yourself a favor and stay away from Zipcar..Version: 5.34

Unapologetically happy to lose clientsDO NOT APPLY TO JOIN ZIPCARS WITH A G2. Make sure you read and meet all their criteria or they will block you permanently. As a newcomer to Canada I downloaded the Zipcar app and attempted to use a G2 license to setup the account. I was advised that it required a full G license and it was an acceptable request and as such i complied. A few months later, when I required the services of a rental and decided to use Zipcar (despite having great experiences with multiple rentals like enterprise, thrifty and hertz) I was surprised when the account was blocked. Assuming it required, manual activation since it was declined earlier, I called in and stated my request and was advised by a chirpy young lady that once you have been declined the system permanently blocks me. I advised her that since I was in possession of a full G license it should not be an issue. She advised me that she was helpless and this was an issue she could not fix. Upon repeated insistence to speak to a manager or an escalation officer I was sent through to a supervisor who it was clear (although courteous) didn’t care if a solution was found. I stressed that it did not make sense to me since I had good driving history and a full G license and that it is something that they as a business should look to correct but she made it clear that they have banned and blocked me as a client and I will never be able to use their services. I was upset that the business itself was so flippant about losing clients who are potential repeaters especially since the only reason I considered it was because they had a station in my condo building making it easier for me with winter coming but clearly they don’t want the meager $700 a month I spend on rentals..Version: 5.89.1

Zipcar is great, the app is notZipcar is amazing - I am a total convert from owning a car, there’s simply no need for 99% of my requirements anymore. But, the app isn’t the best - for starters I can’t confirm a round trip with Amex on the app; I have to find a car go on the app, then login again on the web and book the car from the web. Not a dealbreaker, but super inconvenient. Next, the app is quite slow and buggy, and I often need to toggle between drive and trip to ‘activate’ a Drive window, and lastly there’s an option to rate a trip and select an option on what can they do better - sadly there’s no way to rate the actual car for design, features and comfort. I would love to see this feature because frankly some of their cars (in particular the Vauxhall corsa) are really uncomfortable to drive! But like I said, despite a pretty clunky app, I love Zipcar and will definitely continue using them in the future..Version: 5.76

Great concept, terrible appFor a future-facing, decentralised ownership-concept, the app is just shockingly shockingly bad. The sign-up process is terrible: the app redirects you to a web version of the interface, which on mobile does not work. No one tells you that it does not work, you have to figure it out yourself through painful trial and error. Once you have figured it out you have to go on a desktop browser, emailing yourself photos of your driving license and face so you can jankily input them there. Once this has been you might think that you’re ready to go, as you can deposit credit, search for flex cars (which aren’t visible without an account), and get to the very final step of booking a trip. But not quite! At the last possible moment you’ll get a cute notification saying “oops! Something went wrong”. You will not be told what went wrong but you’ll be left to infer. At every painful juncture the app directs you to call help. If you press this it will dial the helpline, where you’ll listen to long and annoying automated messages; a voice will then tell you that no one is available to take your call, and hang up on you. All in all terrible experience..Version: 5.78

Awful company. Avoid this companyThis company is awful. Absolutely awful. Avoid them like the plague. They are repulsive.Version: 5.95

CleannessThe cars are not clean at all, most of them have bad odor especially weed smoked in the car!!!.Version: 5.93

Idiots on callI found the allocated car space full when I returned. I tried calling zipcar but no one picked up and I was about to incur a penalty for being late so parked it’s close as I could and locked it. After holding again for zipcar they tómeme I had to move it. I said to another uk at space and they said no I could not do that. I had to go out in the dark and finds residents space within a mile of the original space. They could not tell me where to find such a space in central LONDON. So they booked me an hour to move it AND CHARGED ME for the additional hour!!!! The call centre guy was rude and obnoxious and just kept on saying to me I would be liable even though I had done nothing wrong. Terrible service does not even begin to cover it..Version: 5.92

It got worse and worseI have been using it for the last 3-4 years. It started really good with nice cars, affordable prices and got worse after that. Cars quality got worse in general for the last 5-6 rentals it almost always smelled like someone is smoking next to you and not just cigarette! One of the worse things keeps consistently happening last years is missing cars! I booked my car and went to the location!(it’s winter time in NYC) and there is no car, called the number and they said oh this car is in the airport right now and we will cancel the reservation. Naturally I asked for an other car and also stated I am willing to travel far bc I have a young child and we planned for this trip! and she literally said there is no car available in the ny city area for me. I checked the app it still showed 4 different available car for me but the operator on the phone checked each of them from her system and none of them were “really available “. At the end of the conversation they canceled my ride(at least that’s what I thought)and I ended up using uber back and forth to New Jersey from Brooklyn! When I came back home I received an email “summarizing my trip attached with the vill” for the car I never drove and saw!!!! By the way don’t even try to talk the supervisors they are not available. This was not the first time this happened but it is the last time never ever gonna use them again!!!.Version: 5.22

Payment system sucks!!!!If you need to change your payment method. good luck! Because it’s not happening. Plus they tell you about initial sign up cost ..Version: 6.04.0

The app died and couldn’t unlock or lock the carUsed this app twice, each time the app dies when I get back to the car, I can couldn’t use app to unlock the car, hope it will gets better in the future. The app quality is a big bug at the moment..Version: 5.73

Lack of integrationI don’t like giving bad reviews but I had to write about my experience. I tried to obtain an account on the Browser. After much circular workflow (it said that I had an account with my email; then it said that I needed to login with that email; and I tried to reset my password; and It didn’t recognize my email…] Finally called emailed support and was able to finally create an account. downloaded the app but unable to login with my password. How is this supposed to work! There is lack of integration between the browser and the app. This is ridiculous.Version: 5.77

DISGUSTING COMPANY OF SCAMMERSNever in my life has a company made me so mad on so many occasions. It’s as if they try to provide the WORST POSSIBLE customer service experience. All they want is to take your money and run. I booked a car to go to the airport and when I arrived to the car the previous driver said it was really broken and Not driveable which is not surprising since all the cars I’ve ever taken from them have maintenance issues. The previous person said he was in the phone with them and they said they would get the next person (me) sorted but they NEVER CALLED ME never canceled the ride or nothing. I had to be on the hold with them for 30 min before I reached someone WHILE I WAS SUPPOSED TO BE AT THE AIRPORT! Then they finally said they would reimburse me for an Uber so I took one and it was 45$ , they said I just needed to send them the receipt. 4 MONTHS LATER NO REFUND. I had to hound them for weeks to get the refund and when I finally got the check it was for 21$ THAT IS NOT EVEN THE PRICE OF THE ORIGINAL ZIPCAR I BOOKED WHICH THEY ALSO NEVER REFUNDED ME FOR. SO THEY SCAMMED ME OUT OF 27$ then 45$ THEN DIDN’T REPLY FOR MONTHS AND FINALLY THEY SENT ME LESS THAN 1/3 of what the owed me. I have warned everyone I know against this company and I will continue to do so. They are scammers and I hope the next person reading this takes note before they get scammed too..Version: 5.78

Stole 28$ from credit card!Be careful, this app shows during registration that 1$ will be charge from the card, finally charged 28$ without my authorization. Scam.Version: 6.03.1

Not greatUsing Zipcar for a number of years now. Today was not a great experience was low on fuel but enough for my journey. Could not find fuel card to start with anyway,then I did find it on right hand side of dash between dash and door can only see this when door is fully open? Why it’s not got a home in the glovebox with the report book I just don’t understand??? Then went did my journey and had time to fill up and attendant ask to fill up with £1 as card hasn’t worked before and many problems with Zipcar fuel cards and yes it didn’t work paid £1 and 10 minutes of my hire time for the privilege!!!!.Version: 5.99.2

They’ll leave you STRANDED & with many trips cancelledLet’s get the worst out of the way: My car was stuck in wet leaves to no fault of my own on the side of a highway in the middle of the night. I called Zipcar and after waiting ten minutes for an agent, he was extremely rude and droned on for an hour, clearly not listening to the fact that I stated I was on a highway when addressing him initially. After him getting my location info (literally 45 min after picking up) he tells me I have to call the cops, not roadside assistance being on the side of the highway. They have no respect for your time or your money. Out of the about 15 times I’ve booked a Zipcar, 7 had to be cancelled due to issues with the car. The zip cars near me consistently have issues (ie. low tire pressure, unlock does not work) and I am reimbursed, and sometimes they offer me 9 bucks of credit after spending my time on their cars. A few times I have booked a car and the person simply does not return it, and I have been stuck waiting for an agent to pick up, just to cancel the trip with no substitute for my travel needs. I have had a couple smooth trips in the midst of it, hence any star at all but when I say a couple that’s what I mean. Additionally, the rates in New York City are ridiculously pricey, to the point it is not worth it unless you have 70$ sitting around for a 3 hour shopping trip..Version: 5.20


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