Zipcar: cars on-demand App Positive ReviewsZipcar

Zipcar: Cars On-demand Positive Reviews

4.4
4.49099 star

Total 38 Positive Reviews

Zipcar: cars on-demand App User Positive Comments 2024

Zipcar: cars on-demand app received 38 positive comments and reviews by users. Can you share your positive thoughts about zipcar: cars on-demand?

Please wait! Zipcar: cars on-demand Facebook comments loading...



Zipcar: cars on-demand for Positive User Reviews

Decent rates terrible serviceI use their cars frequently because unfortunately there really aren’t many similar services in Manhattan. Unfortunately, the cars are usually dirty and damaged outside; bumps, parts missing, rarely maintained and usually dirty because the previous driver was an animal. They switch or downgrade the car on you often (for maintenance) and “forget “ to lower the price if it’s a downgrade. They also change locations on you very often (again for possible car maintenance)so you r original booking might be two minutes pick up away but then it changes to a location 20 minutes away. And if the gas card is missing from the car don’t expect a credit for money spent out of pocket for 10-15 business days. ALWAYS do a 360 check in and out before you drive the car out of the parking lot! ...I got a car once with a full flat tire , hubcap literally touching the floor!.Version: 5.51

Excellent Customer ServiceI have been using Zipcar since they first started out as Zipvan and absolutely love this service. This is a honest review based on being a long term user, the app works really well and rarely you need to refresh, close and restart the app to see your upcoming booking. The only negatives with Zipcar is that some of the vans, which is what I mainly use are abused by members and can be in poor condition with so many defects that it would take you 30 mins of a 1 hour booking to check them all against the defects log. My most recent booking had me in a vehicle where the fuel cover was held in place by sellotape and I actually had to secure it with more robust black gaffa tape to hold it shut. That said whenever I have had cause to contact customer services they have been exceptional on every occasion doing whatever they can to help me with my booking especially recently when my booked van was not available and finding me an alternative vehicle nearby. As a Zipcar member it is critical to bring the vehicle back on time and also please check that you have left the van clean, empty of your stuff and with at least a quarter of a tank of fuel. This is a great service which is only as good as the members, Zipcar needs to be more strict with vehicle damage and late returns to ensure that we have good quality, roadworthy vehicles..Version: 5.78

All I need!Great stuff.Version: 2.1.4

Very easy first timeEasy to set up and book. Let's see how it drives!.Version: 3.5.3

Nice car, nice tripI am glad that Zip has this beautiful BMWx1, which have made my trip smooth and enjoyable..Version: 5.67

Good app.Yep, good app..Version: 3.4

Clean and functional designGood app, updates and evolves continually. Very handy.Version: 2.1.2

Horrible! Horrible service!!Never in my life have I seen a company so disinterested in there customers. I spent more than 10 Hs on the phone trying to get my zipcard shipped to the correct address, not only did they not ship it to the correct address but also on 8 different occasions told me they had te sent it and only did so once!! I kept calling and they would keep telling me they would ship it again only to find out on my next call that the card was never sent. I paid my subscription in advance and after 4 months of trying again and again I decided to cancel the account, but it turns out I can’t get my money back. Total ripoff!!! Be careful think it twice there is many people that have been overcharged or had trouble using this poorly offered service. Everyone I know that signed up could never get their money back they offer you credit that you rarely get to use because it expires I had in my account over 100, 10 or so for every call I did. I would not recommended this at all. I couldn’t even get my zipcard to start using the service, I don't even want to imagine the sort of trouble I would have if I began using it. Save yourself many hours and headaches. Good idea poorly executed..Version: 5.19.1

Was good and functionality has improved but...What’s with all the glitches? So many bugs like ‘Doors are not locked’ (but they are!) when trying to end a booking, all the while you’re still paying for the time it takes to call customer services! And hold expiry notifications come through while you’re actually in and driving the car. Still happy with it but a bit more care needs to taken with the next update..Version: 5.38

Let's us zip around with easeApp does what it says. Unlock car and sound horn don't seem to work, but could be a network issue. Either that, or the "sky wizards" are out to lunch at that time :).Version: 3.4.1

2/3 Successful trips so farFirst two trips were seamless. Cars were easy to find, clean, full of gas, etc. The third trip I booked was cancelled without prompt, so I rebooked a new car at the same location. then about 1-2 hours before the start, the car info disappeared and the app stated ‘new car info coming soon.’ This didn’t change until the start of my booking. At which point I called customer service, was on hold 20 minutes waiting to speak to a representative, then they confirmed the car was no longer available and there were no nearby cars of the same size available for use. My need for the car was time sensitive, so I could have been privy to this information sooner to plan accordingly. 30 minutes into a reservation and no in app update regarding my car’s status was inconvenient and stressful. The customer service agent was helpful the best they could and understood my frustration. I was given a refund and an 1 hr driving credit for my trouble..Version: 5.54

Why only one star?There is a simple answer. One star for Efti, Yannis, Analyn, Demetra and then Efti again from the Zipcar Call Centre in a snowy Athens. That’s right while there were blue skies in January in south west London there was snow in Athens! They were all very helpful and understanding. However there is definitely something profoundly wrong. More than Climate Change too right there was a problem. I had booked a VW Touran - the same one as I had booked before Christmas. Then I was told with twenty four hours notice that it was unavailable, because of the front left tyre had a tyre pressure issue. The replacement vehicle had a fault too. So I had to travel from Putney to Paddington via South Kensington. That was before Christmas. And so today imagine my concern that the vehicle I originally booked still had the same tyre pressure issue. The problem was compounded when the replacement vehicle had kept saying “Oil Service NOW!” I consulted the Zipcar team to make sure that I bought the correct oil for the specific vehicle. I was told the oil could be charged to the fuel card. The garage said it couldn’t. The new oil did not solve the problem so I took the vehicle back. I am still waiting for a reply from Zipcar to my last email!.Version: 5.9

There is a reason it is in the Aussie app store..Some people travel to the US! (and yes, I have a US drivers license to use this service.) Amazing!.Version: 2.0

Still buggyThe concept is totally brilliant - much better than having your own car if you stay within London. But having used DriveNow before they stopped operating in London, I have to say that their App was more mature. The GPS positions of the cars were more precise and Zipcar just charged me twice £2 for once expiring the hold on a car - but when I was in front of the car, I wasn’t given the option to just start the booking, but it started another 15 minutes of hold and charged me for it. When I wanted to use the same car again half an hour later - same story again. I also had a few cars the last days where the wipers needed replacing. Otherwise great!.Version: 5.22

The app itself works BUT!Before using Zipcar consider my story. I Received two parking tickets, 3 months after issued, totalling in £250. Due to the knock back from COVID-19 I took a cut in hours and pay, so paying £250 was to much for me all in one go. When trying to negotiate with Zipcar was told that monthly instalments for payment was impossible. I’m now faced with getting my account suspended and Zipcar passing on my debt to a collection agency. Absolutely not worth being with long term, was a joy for about a year and then they try to get what they can from you. Don’t treat you as a customer let alone a human and see you as just a number adding to their income. DREADFUL company..Version: 5.46

Really really bad customer serviceOn 21st Feb 2021 I had an incident. It was the fault of the other driver. I listed a whiteness, provided all the info. I had their premium insurance package. Zip car suspended my account to investigate. It’s now 13th October 2021 (8 months) and my account is still blocked. I called them 16 times, engaged with their social media team on Facebook messenger, emailed them and tried to escalate the issue in every way I can. zip car is unresponsive or respond with “we will look into it” and they never do. To make it worse, they continue to charge me and stop responding to requests for refund and stop charging my account while they investigate. So I’m paying for a a service I’m not getting. They do not care about customers at all. This company has the worst customer support I have ever seen. I advise to seek alternatives. I hope they go bankrupt and a better rival overtakes the market..Version: 5.63

Many Disappointing ExperiencesWhere to begin… My most recent trip was in a vehicle with a front slashed tire and two rear bald tires. Last year in May, a car with a damaged battery died in my parents driveway and had to be towed away (Happy Mother’s Day Mom). The person who responded deemed the battery to have been tampered with. In the intervening months, I have driven cars that reeked of marajuana smoke, cigarette smoke and littered with trash. I rented a nice SUV to go to a friends wedding a year prior and it smelled like pot and the back seat was coated with a Vaseline or jelly-like substance. Gross. Many times vehicles have been low on fuel (given the other huge problems I have started to overlook this). The worst part is that when there is a problem, you are put on hold for a ridiculously long time and eventually connected with a person with an accent so thick, he or she is often unintelligible. I am often told that I will receive “credits” for these inconveniences but they never appear on my account. Purchasing a car is out of my budget, but my experience has been so bad with Zipcar that I am considering it. I would rather spend more money and know that I am driving a safe vehicle and not be (greatly) inconvenienced. Zipcar has become an awful experience..Version: 5.54

Extremely buggyI love zipcar but the app is sometimes totally useless. It has no concept of showing errors or telling you what's wrong. For ages I couldn't book cars via the app - it just wouldn't respond so I went on the desktop and that's when I saw my profile had an issue around the saved cards. The app had no way of letting me know there was something stopping me. I currently have the same issue - searching cars is showing nothing so I go on the website and again it's because I need to verify something. I'm an app developer so I'm wondering what could possibly be missing from the data that doesn't let the app know the user needs to do something. Even having a banner that says "please go on the website to sort something" is better than nothing!.Version: 5.72

How an app should beSimple, clear and real time accurate. Great app.Version: 3.5.5

Love Zipcar, app can be weirdLove Zipcar! If you are thinking about getting it, do it! I save a fortune not owning a car and still go and do all the things I want with nice new cars that magically get bigger or smaller when I need them to! 🪄 😉 A few weird app complaints. I get notifications on my phone, recently about a storm and in the past about weekend discounts. But when I tap the notification to read more, it opens the app to the regular reservation screen. There is no list of notifications in the app, so I can’t read about the storm warning or get the discount the notification teased me with! 😠 Another app issue is that when the app first opens and I tap on one of the search options to edit the search by date or time or location, it just does a search for now, nearby. I rarely need a car right now, so I always have to click again to edit the search. So annoying. I still love zip car but wish they would fix these app issues!.Version: 5.92.2

App feedbackI love Zipcar but the app is annoying. Lately it asks me in a pop up to make sure I’m using the latest version of the app every time I use it, but also every time I switch back to the app while I am still in an active session with the app. This is bloody annoying, as you have to click to clear the pop up. The app should know if it’s the latest version, I should not have to go and check each time and find out I am already using the latest version and at most it should alert me once a day or when I open the app..Version: 5.83

Cleanliness during COVIDDuring COVID, like I’m assuming other member have, I have utilized my membership more frequently and am surprise that the Zip car company has not put in place a plan to ensure that the cars are disinfected, clean and in better condition. Because of COVID, when reserving a car, I have made sure to sanitize and wipe down the car before entering the vehicle, as an extra precaution. However, I have had to go beyond just sanitizing and wiping down the car because of the deplorable condition the cars are left in by previous user or the lack of regular maintenance of the vehicle. I’m not sure if the lack of care of the cars I have reserved is only in my neighborhood or others in non- minority neighborhoods are experiencing the same conditions. However, I tend to think that the cars in my neighborhood receive less care or of lesser value than in non- minority neighborhoods because I’ve experienced it first hand. Zip needs to do better, especially during these difficult times which threaten the health and well being of the citizens of the USA.Version: 5.40

Excellent...!Easy to use, UI design is good, and finally - simple.... Not opened a car with it yet.. Will be well impressed if it does what it says.....Version: 3.4.1

Worst ExperienceI rented a car for 3 days. It broke down within an hour drive. They got it towed and send us back to the city on an uber to pick up a different car, but there was not an available car. I call back and finally got a 3rd car and drive to my destiny upstate. Next morning I receive a text saying that the car has to be delivered that same morning when I requested it for 3 days. Now I’m upstate with a car that should be in the city. That was a Saturday spent calling back and forth until finally we got the car extended to how we initially intended. This only lasted 1hr when a second towing service came and took the car from us, for the second time, even tho it was activated on my Zipcar account legally and I could access the car with my card, but the fleet coordinator from Zipcar Malitza Veloz had already ordered to tow it. Now I’m stucked upstate on a Sunday in COVID times with no way back home. NONE of this was a mistake from us and this company couldn’t care less..Version: 5.33

Thrice let downSadly, last THREE bookings made have ended up in collecting a car which isn’t there! Call Centre staff very helpful and time offered back in compensation but the time wasted and plans having to be re-made while l walk around the city looking for alternatives has not been fun at all! Selfish drivers who go over time without extending should be debited by £100! Not a measly £35! I have had to re-book a car today to finish off what should have been done yesterday. The once superb service has become less than reliable..Version: 5.20

Great app, even better service.The level of service received has been amazing. The team set up my account in 2 days and sped my card out to me. Easy service, plenty of cars..Version: 3.4

Margin for improvement.I think the service is very efficient and available when needed. I only use it every now and then. One thing that I personally think would make the app great is the option to take a couple of pictures of the car before unlocking it for the first time, just so you can show whatever notable damage it has (or not) and don’t have to waste time later with a report..Version: 6.08.0

AnnoyingMore frequently than tolerable, zip will change the location of the car, usually with only a few hours notice, always further away than booked, meaning I have to spend more time (losing time on the booking on both ends) on picking it up and dropping it off, without any compensation. If you are then late with the car - you pay a fine… fair? If it causes you any ‘concern’ - you can all the US Helpesk… thanks ! It’s making me consider other options..Version: 5.77

Simple and straightforwardThis is a great app. Very straight forward to find and then book cars. Works perfectly. The booking process could be refined a little to make it easier to find free time slots but this is a minor thing. Downloaded it from the Australian store and used it in the UK and USA so good to have access to it from Oz..Version: 3.5.4

Drop off for flex carsHammersmith part of Hammersmith and Fulham London Borough requires a LOT of driving around to find a possible drop off parking space. ZIPCAR didn’t show all the potential options on their website and I had to call to check with them a second time because once I found what turned was in fact a loophole spot (not added on zipcar website) it wasn’t clear from said website. They should be able to advise a close by street where parking drop off IS possible either over the phone or on the map on the website. Parking restriction coding’s surely don’t change that often!.Version: 5.89.1

A Great Option Even If You Own A CarI’ve been a Zipcar member since January 2008. You can rent cars located in or near your neighborhood by the hour. You reserve cars at the website by day, date, and time, based on availability. I’ve made reservations just minutes in advance, and currently also have reservations as far ahead as several months. The only limit is if and when someone else has booked the car you want, but you usually have alternative cars available nearby. Even if you own a car, it makes sense to be a member and have a Zipcard in your wallet, for when your car is in the shop or you’re traveling to other cities and want the convenience of a car when you get there. The billing is similar to Lyft or Uber, and the app works as well as the website and is very intuitive and instantaneous. It’s a great option, one I use at least a couple times a week, and I haven’t owned a car since 1992..Version: 5.17

Easy to useReviews of car cleanliness, fuel levels, window water dispenser etc should be reviewed by each user similar to UBer driver reviews, just a suggestion!.Version: 5.14.2

Flex cars great however often unclean and requiring servicingThe app is great and flex car option is fantastic, however the cars are often dirty inside with rubbish left and often smokers have smoked inside the cars. Several times we have found the cars require service with lower tire pressures or the car key fob batteries needing replacing There needs to be a way to upload picture of the condition of the car. So Zipcar can start charging for additional cleaning if people are not going to respect the community rules.Version: 5.40.1

Dr. FadiZipcar is brilliant but for me it feels as if it is being lead by 2 managers of completely different opinions... One of them is transparent and would like the service to be competitive and brilliant while the otherone is over protective and doesn’t even want any transparency if possible... Please stick to your first manager’s ideas as they are brilliant and convinient. Examples: Fuel percentage to show or not to show in advance Offers like night van 15 hours for only 29 £, a brilliannnnt offer that u can find it no where unless u try to book at night by chance All the cars that have bays should be shown on the map and the unavailable ones should be shown in red so if u click on it u can choose a time where it is available rather than to either hide it or show it just like other available cars... I can improve your service a lot with my ideas if the first manager rules :p.Version: 5.21

Need more accessible locationsNeed more accessible locations.Version: 5.99.2

Zip car outstanding!!!So easy to use and helpful.Version: 3.3

Zipcar ha changed the way I travel in LondonI live near Tooting, London and often use the flex service. It has changed the way I travel in London. For example, if I’ve had a long day in the city, after I’ve taken the tube back to my nearest station, rather than walk the last 20 minutes I can easily find a zip car and get home in just a few minutes. At weekends I like to go walking. Rather than walk a round trip from my home, I can now simply pick a direction and go, knowing that wherever I end up I can jump in a zipcar to get home. For travel to the airport, I leave my own car at home and take a zipcar to a nearby tube station. Finding a zipcar when I return is seamless and definitely quicker than waiting for a taxi. Honestly, zipcar are less hassle than a taxi and cheaper too. I can’t recommend them enough..Version: 5.20

No total before confirming!I just went to the app to price out what a few hours of rental would be on Sunday. The price on the main page with multiple cars and locations was different than when I clicked on the specific car. I thought...well, I’m just looking for the total anyway so I can compare it to the cost of renting from Enterprise for the whole day. There was no total, but the “confirm reservation” button at the bottom. I thought there’s no way they’d actually confirm it without showing me a total and figured it had to be on the next screen. So I clicked it...and it booked the car WITHOUT SHOWING ME A TOTAL FIRST!! Come on zipcar, that’s ridiculous. Especially when you showed me two conflicting hourly prices for the same car on different pages. I want to see a total with taxes and everything BEFORE I decide to confirm reservation. The app is good and easy to use...but I gave it 3 stars cuz this is a bad mistake...and common sense says to show the total, people want to know..Version: 5.12


😕 Zipcar: cars on-demand Negative Reviews
Applications with positive comments similar to Zipcar: cars on-demand
Local Motion - Book and Go Positive Reviews, comments
Local Motion - Book and Go Positive Reviews

Access shared vehicles on the go with Local Motion’s iOS app. Once your Local Motion account is activated in your commun...