4.8
4.8448 star

Total 73 Negative Reviews

Starbucks App Complaints & User Negative Comments 2022

Starbucks app received 73 complaints, negative comments and reviews by users. Have you ever had a bad experience using Starbucks? Can you share your negative thoughts about starbucks?

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Starbucks for Negative User Reviews

App FailureFor an app that’s supposed to facilitate your business and encourage purchases of your product this is an abject failure. I only drink coffee occasionally but over the years I’ve always liked Starbucks. A pick up and go location opened up right near me and I finally got the app to make use of their order ahead feature. It would save me time and I expected I would give you a lot of business. But the app literally does not let me order. It will log an order if I order in the store but not let me order ahead even though the location and app are specifically designed to do so. It just says “Order ahead not available” in a little black letters inside a pale yellow bubble just above the name of the location. It says that at all the locations I look up. Even though I’ve then physically gone to those locations and they don’t know why it says that because they are taking those orders. So I ordered in the store. I did that twice. The second time even the in app Starbucks card loaded with money didn’t work properly and I had to pay with cash. I have the most recent version. I deleted and redownloaded. I contacted Starbucks through your help contact link and you never got back. Real breakdown of customer service. Going to take my money elsewhere..Version: 6.15

Needs improvementThey need a better system for this app. When it works, it’s great, but if the Starbucks you’re ordering from doesn’t have an item you ordered via mobile, it’s like pulling teeth. Placed a mobile order, prep time 2-5 minutes. Waited and waited; checked again, prep time: soon. After close to 15 minutes of waiting, I finally left work and went in to Starbucks. My order was nowhere on the counter and everyone else was getting their orders. Finally after a few minutes of standing there, a guy approached me to let me know they didn’t have my sandwich and asked if I wanted anything else. I said no, I just wanted to be refunded. He said ok and walked away. Still was waiting for my drink. After another few minutes of waiting, I finally asked the girl making drinks if mine was going to be ready anytime soon as I had been waiting a while. She said oh, it’s right here but I was waiting for your sandwich. I said they were out of it and the guy was refunding me. She gave me my drink (which was now lukewarm, if that) and said I’d have to go to the register for the refund. I then had to stand in line and wait for the refund. Very, very inconvenient for someone stepping out from work to pick up an order..Version: 5.1

Stopped workingIt stopped working months ago. Keep getting system error message and can’t place orders. Looks like I’m not the only one. Fix it!!.Version: 4.8.1

Needs to provide status of your current mobile order.First time user of the app, so take this for what its worth but no where in the app could I find the status of my current order. Under “Orders”, my current order showed up as the top most order but no status. It looked no different than orders placed last week or weeks before. No status. Why is this important? When I got inside the store, the pickup area was somewhat chaotic. There’s no line, just a bunch of ppl hovering around the pickup area, and some people waiting patiently on one the “wait here” floor stickers. So what should I do? Well, had I known the status of my order, I at least could make an educated decision to either wait on one of the floor dots, or hustle my way up to the counter to ask for my order. I am not a confrontational person so having to do anything to even appear to be “cutting the wait line” is never something I want to do. But in this experience at the store, I was faced with having to make that decision because I was completely in the dark about whether my order was ready to pick up or not. If the status of an order is indeed available in the app, then please make it more user friendly, and obvious, to get to..Version: 6.0

Signs me out and won’t recognize loginI’ve updated my password on the website but it won’t recognize it in the app. Whenever this happens it takes weeks to sort it. Then I stay logged in until it decides to randomly log me out, lock me out, and stop recognizing my very valid and current password. Aggravating. My money is in there..Version: 5.0

App not workingThe Starbucks app is not searching nearby location and I usually order through the app.Version: 6.22

Fix the app pleaseFor years I have ordered the same coffee everyday. A venti iced white chocolate mocha extra shot of espresso, extra shot of white mocha, no whip, extra ice. Sure isn’t cheap at a total of $7.63. I always order I the app. All of a sudden starting on Dec 21 the price has skyrocketed to $11.47. This is only on the app because I can order at the store and it’s still the same price. The store manager doesn’t understand why the app is doing that. The app is charging me for the regular price of the coffee ( which includes 3 shots of espresso) and then instead of charging me for 1 extra shot it charges for 4 shots of espresso on top of the regular price when it already included 3. Does this make sense to you??? FIX your app or let me know what is going on because Starbucks management and employees have no clue..Version: 6.15

Love the app but most stores are slow to make your mobile order!The app is almost perfect. I wish you can customize the mobile orders a little more like put someone else’s name on it when you order for someone else. But that’s not my big gripe and why it only gets 3 stars. There are two reasons. First of all, one less start is due to store locater being slow half the time unless it happens to be your store that you note as a favorite. The 2nd reason, and it’s a big reason, is that most stores are now very slow to process your mobile order. I can expect 5-10 more minutes on top of what they estimate for you. A lot of them just say they have many drinks. Well the system should have factored that in. If you give estimated times then factor in how many drinks just got into the system. I do think many stores just don’t pay attention to the mobile orders as much. I literally see them pull the labels out for those who are at the stores ordering and let the other machine that has the mobile order sit there longer. Starbucks: If you want more people to use mobile order then have your baristas pay attention to the mobile order labels being printed. Those are your most loyal customers and don’t want to wait 10-15 minutes for their drink to be made. It defeats the whole purpose of having mobile orders!.Version: 4.4.6

Very poor updateI would give the app 5 stars but with the new update, it sucks. I can’t order ahead & it take a forever instead of just a walk in. Fix it please..Version: 6.22

Starbucks, WHY are forcing update and NOT now supporting 12.5.5 IOS devices!!!?To STARBUCKS:, As a very long time app user I am SO frustrated that you Starbucks, force me, a very long time customer to do an update that says is not available at all for my functional up to date 12.5.5 iOS device, only for 14.7 and later. Now I cannot access my app properly since you rendered it ineffective as the Starbucks update sign comes up over the app & hangs on starting nor can I add my gift cards as it hangs & won’t complete! Please don’t do this to users of older IOS products! It is only a few years old & works fine. Could you PLEASE tell us WHY you do this & FIX this issue for your long time previous LOYAL customers with 12.5.5 IOS’.Version: 6.20

New update..After the new update… my app stopped working, no ordering ahead on my hour+ commute meant not being able to pick up my treat/addiction of caffeine in the am or pm. So disappointed..Version: 6.21

Poor Security, no accountabilityI loved my Starbucks app for 10 years. I made the mistake of loading the app with funds from a credit card on file within the app while in a Starbucks. My account was compromised (likely from a customer in the store) and my account was drained that day. Fortunately I only loaded $50...but noted the next day there was no money on my app and apparently I had made a purchase in Milwaukee the previous night (3 k miles away from me!). I just assumed Starbucks would help me, but their customer call center was closed the night I discovered the fraud. So, I called my credit card company that night, froze my card, waited a week or so fit a new cars/number and after being on the phone twice, on hold, at Starbucks (once for 45 minutes) I gave up rectifying the matter with Starbucks. There is no way to get a hold of them! I even filled out an online complaint and I was referred to the call center that “due to Covid is not fully staffed and weird may be...forever.”I discovered online there has been for years a known major issue with the app’s data security when loading the card with money and this has not been rectified by Starbucks. It was a huge hassle and made my habit of using the app stop cold turkey. Goodbye, Starbucks..Version: 6.4.1

Lifelong customer, sbux shareholder, just deleted this appAnother update: reinstalled. Better. Another forced update while in line isn't cool. Grrr. Update: gave it another try. Forcing me to update a bloated 140mb app while in line at a store is super lame and doesn't make anything run smoothly. Old app review: This bloated app has been lying unused for the past several months because it does nothing useful...eventually I turned off all notifications and location services because it kept bugging me to please pay attention to it, like a snotty kid at a grown up dinner party. Even so, it consumed 140mb of cell data in my last billing cycle...what the heck is it doing, anyway? Checked battery use and it was using about 5% of my battery over the last week. For what? I didn't use it, so maybe that means don't run in the background. I just saw it has 12 new notifications for me. About what? Nothing I care about. Just more corporate hype and self congratulatory onanistic marketing copy. I don't need that or the bloatware to order my six shots on ice. Also, the quid pro quo involved in this relationship is seriously unfair. I get 5% off my coffee, you get to know everything about me even when I am not drinking coffee? People are catching on to this and it doesn't flatter the sbux bottom line. Edit: after deleting it, the cursed thing somehow reinstalled itself, uninvited, unwanted....next step will be to engage the services of an app exorcist. Good times..Version: 6.11

Mobil order stopped workingEver since the update last week I can’t Mobil order anymore to any store. I keep getting the same message. “Something went wrong on our end. Try another store or try later”. This has been happening for over a week. So frustrating. I’ve signed out and back in. I deleted the app and reinstalled it and it still doesn’t work. Please fix it..Version: 6.22

I like the app but I’d change a few thingsI think the app is great. I love that you can order ahead and view what is available at each Starbucks. However, sometimes the order ahead feature isn’t available at times for certain Starbucks. Which is fine, that’s not what the issue is. The issue lies in that when order ahead isn’t available, I’m not able to view what is available at that Starbucks before going there to order, and I’d like to know before going there if they’re out of something I plan on ordering. Another thing is you’re not able to see how much an item costs before adding it to your order. And you can’t add an item to your order if order ahead is not available or if the store is closed. This is a bit annoying because sometimes I want to see how much a drink costs but order ahead isn’t available or the store is closed. Maybe add the prices of the items in their description or let us add things to an order but stop us before checking out if the store is closed. Another thing I don’t like is that I can only reload $10 to the card at a time. I would prefer to add less if possible..Version: 6.17

PointlessUnless you’re constantly going to Starbucks? There is no point in having this app on your phone. Points expire pretty quickly and it’s not as user friendly as it used to be..Version: 6.22

Problems ordering aheadAlways has a technical issue. Currently I can’t buy my drinks ahead but food I can!!!!.Version: 6.22

App won’t let me sign inThere have been countless troubles with the app beginning today, up to and including not being able to sign in or use my stars, let alone the function of being able to order thru the app. It won’t allow you to even select a store to order from. Terrible — and I just won prizes from the Summer Game — now I can’t use any of my money loaded to the card, my stars or redeem/claim my prizes!.Version: 6.22

Charging extraHaven’t has a problem before but recently when I order an iced white mocha I want less than the 6 pumps it comes with so I change it to 3 and get charged 0.70 cents extra! Why am I paying more for less???.Version: 6.15

Caramel Ribbon Crunch Frap with 3 Affogatto shotsI love a venti caramel frap or caramel crunch frap with 3 affogatto shots, but every time I go to the drive thru in El Sobrante, CA they either blend them in or forget to put them in at all. I know what they look like since I buy them everyday from other locations & the same young lady tries to tell me they make them different & the shots drain down the center of the drink, that’s why it looks different, I looked at the bottom & tried to stir white the straw to get the dark espresso liquid to mix & it was real thick no dark liquid anywhere in the drink, it also looked like they put whip cream in the bottom poured the frap in & then added more whip, caramel & no crunch anywhere! I said they blended the shots by accident right? She said no your shots are in there & then closed the window & turned away! How rude & I will never go thru the drive thru there again! If I ever go back there at all! I’m thinking of not going to Starbucks anymore & switching to Peets instead. When you pay an extra $3 for your drink you should get it the way it is supposed to be. Every other locations this drink is done right so I know what it looks like! I spend $9 for my frap & over $200 a month to Starbucks just in drinks(not including the $50-$75 a month on food. You might not care how you treat your customers but I don’t have to spend $250-$275 a month with Starbucks to be dismissed by a rude employee..Version: 6.20

StarsI love Starbucks but because it is quite expensive I can only allow myself 1-2 drinks per pay. By the time I would get any amount of stars built up to redeem they would be expired. Why do they have to expire??? If they could build up like every other store/reward program you would be getting 5 star ratings all around!.Version: 5.19

No Apple Pay for orderingI still don’t understand why I can’t use Apple Pay to order stuff, but the app generally works well and if you’re part of the reward program, stars are awarded very quickly. The reward program has a perk for users with a certain bank, so if you are with that bank you can still get double stars without having to buy gift credit, which I suppose is a bit of an improvement.Version: 6.22

Bagel toastedWhy would you make the standard for a mobile order bagel not toasted. Who wants a cold, untoasted bagel?.Version: 6.18

Wish I could give 0 starsUnable to login to app Always errors.Version: 4.4.2

Seems to be brokenIt was working great for a few years now. Recently the order ahead option has not been working for myself or my spouse..Version: 6.21

Placing ordersI accidentally placed an order and you cannot cancel it !!! Starbucks just stole 20$ out of my pocket do not recommend.Version: 5.11.1

Most Starbucks in my area can't order aheadMost starbucks don't have order ahead but has uber eats for some reason... lame.Version: 6.22

Maybe one day it will work.The app works maybe 1 in 3 times I use it. Constantly crashing, unable to find locations to order from for mobile orders, and can’t add additional funds so I miss out on extra points. Today I’m unable to log into it and it tells me my password is wrong, but it works to log into the browser. These issues have been constant for months. Ridiculous..Version: 6.22

Don’t use it for your business Expenses...It Does not keep the receiptsIf you moved to the app to keep track of your receipts for business expense then it should be made clear that they do not store more than 90days in history. I lost out in hundreds of dollars of my personal money that I no longer have access to receipts cycled out of this app. I recharged my card with my personal money. Purchased my breakfasts, lunches, snacks from my frequent business trips thinking that the receipts would still be here. NOPE. Customer Service can’t retrieve them. They can see that I’ve regularly recharged my card so know how much of my money that has gone to their company. So Starbucks is fine with taking my money, just not enabling me to access my complete receipt history so I can get it back from my company. Companies don’t reimburse you on the money you add to your Starbucks app. All Customer Service is empowered to do is offer me $40 for the inconvenience. I spent HUNDREDS of dollars over the past year that I am unable to be reimbursed on and you offer me this as a solution? Data Analytics in this day and age should have a clear accounting for where my money goes once I’ve put it in this app & that accounting should be accessible. That is an acceptable solution. Not $40 credit for the inconvenience of not being Account completely to where your money went..Version: 5.9

Needs more options like unsweetened and sugar freeI wish I could like the app more. It’s great that everyone at the office can place their order and then one person pick it up. The issue is that in this day and age with so many people being diabetic and others doing Keto you sugar free or unsweetened options are severely lacking. For example chai tea has no sugars or carbs naturally. The chai “syrup” that is used in the chai drinks and fraps does. There needs to be an unsweetened option or an option in the app to have tea bags used instead. The same goes for the coconut milk and almond milk. There needs to be unsweetened options in the app. My office use to do Starbucks runs multiple times a week but we don’t anymore because too many people can’t place an order online through the app as sugar free, unsweetened, and Keto options are not readily available. If they want a chai latte they have to go in to order it and asked for it to be made with tea bags. Also need a way to report that the drink you ordered online, and picked up is wrong. This is another reason we stopped our Starbucks runs is that one person would pick up the orders for everyone and not know if something was wrong. I ordered a pink drink but what I got didn’t have any coconut milk in it. I took a picture of the drink, label, and order to prove it but couldn’t do anything about it while I was at work..Version: 4.8

Can’t Get Warmed CroissantsThe app took away the function to get croissants warmed up, what happened?.Version: 6.18

For a “fast convenient option” it’s neither fast nor convenientAs overs have mentioned in comments, while the idea of the app and ordering ahead seems logical, the execution is beyond sub par. Time estimates are always incorrect, that’s if you’re allowed to place an order. Unfortunately on multiple occasions I will place an order at a store, only to find out after I’ve put my order together, that said store is no longer accepting app orders “but you’re welcome to come place your order in person with a barista” - great, thanks. Would have been great to know prior to putting in 10 drink orders. It also does this when they’re out of an item, it allows you to complete the item and add it to the order, yet when you finally go to checkout they inform you they are out of that item - again would have been great to know prior to selecting customization options. I’ve also had it tell me they out of items, only to go to the location and find out they’re in fact NOT sold out. I could go on and on with I mother issues I’ve experienced with options or slow response times, but I’m pretty fed up as it is and am trying to get familiar with local shops instead since Starbucks cant offer consistency any longer..Version: 6.21

You really need to fix these issues, StarbucksThere have been countless times where I’ve placed an order and when I get to the store, they couldn’t make it for one reason or another. You need to provide us with an option to refund the order from the app. Sometimes I don’t want to order something different - I’d rather get nothing but because I already paid for it, I have to choose something else. This evening we tried to order a decaf drink and for whatever reason they couldn’t make it so we ordered a refresher. I asked the barista if there was a price difference and her response was “don’t worry about it-it’s ok”. When we got home I looked at the prices of each drink and it’s over a dollar difference in favor of Starbucks. At this point, I’m sure I’ve lost out on at least $30… I’ve tried to get refunded a few times and each time the barista isn’t able to refund and tells me to contact corporate. Are you kidding me?? I don’t have time for that! Another thing that has happened countless times, is when I’m a day or two away from earning a reward and then my local Starbucks can’t process ordering ahead and my schedule normally doesn’t allow time to go in to the store or wait in a 20-30 minute line. The convenience is great WHEN everything works like it’s supposed to. I’m a bit disenchanted until at least refunds can be done through the app..Version: 6.17.1

Can’t use app in iPhone 6!Can’t use app in iPhone 6. Why don’t you make the app compatible with older phones. Deleting my account shortly!.Version: 6.21

Still not working after update.When ever I add a lemon loaf it says “something when wrong on our end. Please change your store” I change store still doesn’t work. Only works when I remove the lemon loaf, all other items work. Please fix this, I used to love this app..Version: 6.16.1

Not workingI can’t sign in into app in Turkey. I buying Starbucks coffee twice a day. Want to earn stars for bonus coffee but can’t. Upset..Version: 6.22

Glitchy login - don’t bother with this appFor the past several months, this app keeps asking me to login to top up my balance. Sometimes it accepts my fingerprint but then it forgets and requires me to login from scratch. Fine. I have fingers. I can type in a password. Nope. Not that easy. The App then won’t recognize my password. I reset the password. It won’t recognize the new password. I go back to try to reset again using the new password. I get told I can’t reset with that because it is a prior password (no kidding, it is my current password but your app won’t recognize it). I have tried copy and pasting. I have tried using a keychain app to entire the password automatically. I have tried having other people type it in for me. I have tried typing it in myself for the tenth time and then clicking reveal to make sure it is correct before hitting submit. Nada. I then give up and avoid Starbucks because I don’t need this drama in my life. Then, in a few weeks, like always, the app will magically decide I had the correct password all along and operate smoothly with my fingerprint for a week or so. Hooray. But not so fast. After those few weeks are up, we fall back down the bloody rabbit hole. It will ask me for my password again, say it is wrong, and this entire saga will repeat. No coffee shop is worth this level of aggravation..Version: 5.13

No more mobile orderingEver since the last update I haven’t been able to mobile order at either of my regular stores. It’s very inconvenient. Please fix this quickly as I don’t always have time to wait 10-15 to get my coffee and breakfast sandwich before work..Version: 6.21

Inconsiderate controlsStarbucks really was not thinking when they designed this particular application on the scan function. You need to redo it-Individuals should absolutely retain control of how bright a screen can be made and yet the Starbucks application automatically takes it all the way up to 100% anytime you touch the Scan button. This is particularly uncomfortable if you are looking at your application and you hit that button and you happen to have a light sensitive disorder- this is agony. I realize why Starbucks did this -so that it’s easier to scan it in store- but there was no actual *reason* to do it. Every person who owns a smart phone should know at this point how to raise the brightness on their own. In addition, earning stars is not consistent. I ordered a latte every day of the week and have managed to never get 80 stars when they run that particular promotion because there is some sort of a glitch there. I doubt I’ll continue using the application after this simply because stars are too hard to gain. As I’ve had a scan on the application every time because it’s taking the money out of the Starbucks account to pay for it, there ought to be the expected Stars for it too..Version: 6.7.1

Can’t login with Canadian Starbucks accountApp does not allow me to use my Canadian Starbucks account. The login credentials are correct since they work with the web app at app.starbucks.ca. My iTunes account is set to the correct country. I suspect the app submitted to the app store is trying to login to the wrong region..Version: 5.6

Was way better before September 2018 cross platform updatePlease make it like an iOS app again. If I wanted to use a bad cross platform app, there are plenty out there. Why did you go for the terrible performance of a bloated cross platform app for a luxury coffee brand? Puzzled that Starbucks went this route to save bucks on development..Version: 5.3

App not workingApp used to work but doesn’t work now when you try to do pickup order. It keeps giving an error message. Please fix asap..Version: 6.21

New version won’t load to older iPhonesIPhone 6S is all I need but now the Starbucks app will not work leaving money and rewards sitting in no man’s land where I can’t access them when I walk into a store with my phone..Version: 6.22

Pretty good, however...Pretty good app overall however these past few days I am not able to see my gold account star count at all and rewards accrued anymore for some reason and I’ve been all over the app to try to find it. Already tried uninstalling it and reinstalling it but no luck. Once this if fixed I will gladly change my star rating. Also another quick suggestion would be, as of late in my case (and I’m sure I’m not the only one), I’ve noticed that stores sell out of certain items faster so when you mobile order something sometimes you get to the store to pick up and they’re out and most of the time they don’t even ask you what else more you may want until you ask them about it. Yes, I get most stores are insanely packed and baristas are overwhelmed but to avoid this issue and also help the barista then perhaps the app should give you an alternate food option in case what you ordered food wise sells out during the mobile order process so then that way the barista doesn’t have to wait until you arrive for your order to ask you what else you may want and try to keep track of something like that while customers keep rolling in, again just a friendly suggestion..Version: 5.2.1

Frequent customerI come to Starbucks multiple times a week, and it seems their service is going downhill. Every time I come there they are out of straw. This happened for 2 weeks straight even though they get truck deliveries weekly when I visit. They always seem to be understaffed and the wait times is ridiculous. Even when using the order ahead I’ve had to wait 40 mins even though my pick up time was 8:21 am and I order right at 8:00 A.M. That was the day they gave out free holiday cups with a purchase, and I was told I could not have one because it only applied to their select holiday drinks which was not mentioned in the message I received in the app or email as I am a Star Rewards customer as well. I was also given my breakfast sandwich cold even when I checked in early I was told my order was not ready by the manger. My sandwich sat out the whole time on the counter while I waited 40 mins for my order and instead of giving me a hot one I was told to take the cold one. Their prices have also increased tremendously. My favorite breakfast sandwich is now nearly $6. I am not sure what is going on with their management and staffing, but they need some major improvements in both or I will start going elsewhere..Version: 6.14.1

Palisades MallMe and my family travel just to Palisades Mall to shop and watch a movie. Starbucks used to have a store in the mall which was Amazing. Coming from working so much to having a family day. All I want is a coffee from Starbucks. Now since they closed this one down the only one they have available is the one in the Target. You are not allowed to pre order and when you get there to order they only have 2 to 3 people on staff. The only 2 times I have went to that Starbucks I had to wait at least 40 minutes just to place my coffee order. Just standing there in line I witnessed at least 10 customers walk away due to the long wait and getting frustrated. If you were planning to close the main Starbucks then what you should have done was make sure you have extra staff at the Target Starbucks. It makes no sense to close one location and push everyone to order from the other one and you don’t give them enough staff to get the job done. You can look at my account and see how much coffee I drink from Starbucks and I tell you this due to the wait time and aggravation I will NOT be ordering from this location any longer. I guess I will have to go to Dunkin Donuts to get my coffee like everyone else that got disgusted by the situation..Version: 6.17.1

Won’t let me update on older phoneThis is not a very eco friendly app. I have a perfectly functioning iPhone 6. I do not plan to get a newer one just so I can update this app. Why don’t you give users more options for older phones????.Version: 6.15

A bug?I’m all updated to the most recent update on IOS, but the app is not working. It says that there are no stores available and “We’re sorry, a system error has occurred. Please try again later.” I’m not sure what to do about that; I also can’t use my points or pay through the app. Other than that, prior to the issues, I loved it!.Version: 6.20

Disgusting companyWith the news that Starbucks is now choosing not to offer the same medical resources to unionized employees as it does the rest of it’s work force, Starbucks becomes one of the worst companies for their workforce in the history of America. I will never set foot in one again. Only a group of truly despicable human beings could make that kind of decision. The people who run Starbucks are not just greedy, they are morally bankrupt animals. The board of directors of Starbucks are sub-human scum. I hope more people visit delicious local coffee chains. Starbucks is overpriced and union busters. Update: Used to go to Starbucks every day. Have not been in months because of Starbucks continued illegal union busting. Just today 7 Starbucks employees who were fired for unionizing were found to be illegally fired and a judge ordered them reinstated. Starbucks used to be a good company for their employees. Now they are the poster child for employee abuse in America!!! There are probably many local delicious coffee shops in your area, Starbucks needs to go. Update 2: just spoke with Starbucks cust support about this and they just blatantly started slandering the union organizers in their response. Make no mistake: Starbucks is all in on oppressing their workers and keeping them radically underpaid..Version: 6.28

NEEDS UPDATESI’ve been using the Starbucks app going on 4 years now. The app is showing some major glitches as of late. Twice in the past two weeks have I not received my mobile order because the app randomly “auto selects” a different option and then even after I reselect the correct option it will then for a second time reselect the WRONG option. Unaware of this I don’t notice and as a result don’t receive my order. Per example it continually selects an old store I haven’t ordered from in months, I will change it to my current store and again without me noticing it will auto select the previous store. I then find out when I get to the correct store and my order wasn’t placed. Today the app “auto selected” an old seasonal gift card rather than my gold card that I use daily to order with. It showed the picture of my gold card when I placed my order but the last four numbers were different, the picture just hadn’t changed. So when I arrived to pick up my order I open the app to see it yet again had not placed my order. The Starbucks store teams and customer service are always gracious and fix the issue which I greatly appreciate! However this is unacceptable that the Mobile App can not deliver the same results and continually cause failed orders..Version: 4.6

Reloading the Card Needs to be OptionalI would actually choose Starbucks so much more frequently if I was able to pay the total amount of my order instead of having to reload a minimum of $10 every time I order. Which I didn’t even know it was $10, I thought it was $15 because the lowest minimum of $10 isn’t the prompted amount. I want to be able to pay my order total- not give you my money like an ATM at a bank so you can use it at your free will until or if I ever order again. There’s no reason we should not be able to do pay as you go! Every Starbucks near my house and my job are high volume. I have to order on the app to ensure I won’t be late- regardless of how early or how much time I have. Wait time estimations are unreliable, using the app is so much faster and easier, however, I very rarely do because of the lack of pay as you go feature. I almost always choose competitors such as local shops, convenience stores, or Dunkin Donuts because I know I can be in and out of these places, unlike Starbucks. Ive ordered in Starbucks and waited on average 10 mins every time and that doesn’t even include the very busy days. You are taking away an added convenience and because of it losing potential sales!.Version: 5.6

Customize food items.The app should be able to let us choose to warm up the food items. To make it easier for the baristas and customers..Version: 6.18

Cannot redeem rewardsStarbucks now requires a higher level Operating System to update the rewards app. So basically we need to purchase new cell phones to redeem our points. No one has responded to my inquiry and concern from head office. What about Starbucks values for inclusion, equity, and “doing good “?.Version: 6.15

No longer usefulI used to love using my Starbucks app but I can’t afford to buy a new iPhone just to download the updated app. Would be nice to use an older version but alas it doesn’t seem possible. I miss my app 😢.Version: 6.15

Stole my fundsI can’t access my funds from my app. It says I have to download the latest version. And I can’t download the latest one unless I have a newer phone ..Version: 6.15

App not working for meI’ve been trying to order coffee for the past few days in the morning before work but it keeps saying to ‘somethings up on our end’ and asks me to choose another store or ‘got it’ i choose another store and same thing. Please fix this issue asap cause i do not have time to be waiting inside for the coffee!!.Version: 6.22

Can’t order to any location in Ontario, CanadaFor four days, the app has not allowed orders to any location around me. I have reported the issue and am surprised it’s still not working as other customers in lines have stated the same problem..Version: 6.22

PreorderThis is the second time in 2 weeks time was wasted doing a app preorder. 2 weeks ago I ordered only to get there and the door was locked. After getting back in my car I watched other people stabd at the door and and employee brought them their app order. At this point i was sandwiched between cars and had to wait in he long drove through line. I get last minute changes as I was informed they had just turned off their pre order. But either wait until mobile orders are picked up before locking the door or designate and employee to bring them out as to not just serve certain customers. Waiting in the long line just defeats the purpose of the mobile order. May as well just order at the window since I have to go through it. Today I place another order. Get there and again cant get it. Another very lengthy line. I had to just call and have my order cancelled as I did not have the extra time to sit and wait and get my “cold” order. The same applies here. Just trun off the mobile order as having to wait in th line again defeats its purpose. If people knew they had to wait in the line such as the length of starbucks they would probably accommodate their time to do so. Very frustrated as I just reloaded my card to realize now that I would rather not spend the money here..Version: 6.2.1

Grabage. Order ahead not available.Order ahead not available at every store, even though there are a dozen orders ahead of me from order ahead. Fix it..Version: 6.21

Worst App EverI would give it zero stars if I could. I tried to add a giftcard for a friend to order online since she didn’t have the app. It took us 20 minutes to figure out how to get the card on because it forces you to create an account just to use a giftcard. After finally loading the card it would not let me load it without putting my debit card in. So I did, then it decided to pull $25 from my account and gave no option to undo it, or notification of what it was doing. It was completely unclear on the fact that it was going to do so. The app is difficult to navigate and is basically a money trap. I tried to take her giftcard off so it didn’t accidentally get used and it ended up just transferring it to a different card on the app and taking the money off of her card. Don’t waste your time. It will steal your money. Edit: now I’m trying to change my email and password and there’s no option to. When I looked it up there’s only something saying to click on “my account” then “settings”. Neither of those are available options. So now I’m stuck with my friends account on my phone because she mistyped her email address and she can’t change it or log in. You would think for being from such a big company they would have an app that actually works..Version: 5.19.1

Location is not working in the appI can’t make order because location is not working. In app map am in Canada but when I order it says am some where in Ecuador 4700 KM from the store. And no I am not using any VPN, the location inside the app map is accurate..Version: 6.14.1

Please fix login problemCan't login via app but website login is ok.Version: 5.6

Do not download it if you are from CanadaI download the app and sign up starbucks for the first time in my life, i charged $20 in it and later realized i charged $20 USD instead and it can only be use at US, no option to refund or change it back to the right country, and why tf is US starbucks app doing at the Canadian App store?.Version: 5.6

Cards Are BuggyIm experiencing an issue where the picture on my cards are not being displayed properly. The pictures are being cut short vertically and it’s been like this for a few months now..Version: 6.21

It’s good but it could be better…This app is good, it’s user friendly and comes in handy when i want to check if my store has the flavors/syrups or food i want. And i really like that the app tells me the calories… BUT There are a couple of things that could make the app 5 stars… The first thing I wish they would add is if when you customize a drink, the calorie content should update as you add or take away something to the drink (i.e. calorie content updating when you add an extra shot or extra pump of vanilla.) The second and last thing that I wish they could add is to allow you to view the menu in the app even if order ahead isn’t available. Unfortunately when a location turns off it’s order ahead option you can’t even view the menu which is frustrating because you don’t know if the location has what you want, so, you have to waste a trip to drive there to find out and if they don’t have it then you have to go to another starbucks. This whole frustration could be avoided if you could still view the available menu items at said location even though their order ahead is unavailable just adding the option to view only the menu. If they could add these things to the app it would be 5 stars!.Version: 6.28

Update required to use the app, seriously?Title.Version: 6.15

Not even able to log in in CanadaSays unable to log me in and try again EVERY SINGLE TIME. Just was never able to log in. I made several accounts using different emails all on Starbucks.ca and none of them worked on the app, but would work just fine on the website. Saw the same reviews about not being to use the app in Canada from like 3years ago and yet the problem persists till today which is just ridiculous. Worst app ever..Version: 6.20

Hate the appIt has created a group (not all) of people coming to Starbucks that feel they are “special” and do not have to play by the rules. They are too lazy or unorganized to wake early enough to leave time to get their coffee. They inconsiderately park their vehicles in the isle of the parking lot or the handicapped spots while they go inside to retrieve their order. Insultingly Starbucks employee’s then tend to neglect customers within the store. Talking to employees it seems Starbucks is not too concerned about their customers as so many times they miss the mark on customer satisfaction. 1. How do you run out of stir sticks? 2. How do you run out of sugar? ( a store can’t borrow from another store?) 3. How do you not have coffee brewed? 4. Opening a Starbucks with a unsuitably small parking lot ( trapped in your car by drive thru line,Kenosha,Wi 39th ave /75th st). Don’t get me wrong, I love “Starbucks” coffee. From my house in Tonopah Az. I drive 39 miles on way to a real free standing Starbucks to get my morning coffee everyday. (Starbucks inside a grocery tend to disappoint) I just wish they would make getting my first cup of morning coffee less frustrating ! (Many other customers feel the same)..Version: 5.13.1

Okay but not perfectI love mobile ordering. I love that I can place an order from home, have it ready by the time I reach the store, and leave with minimal exposure. I'm mildly annoyed by how the app intentionally hinders itself when you don't share your location. I'm an adult, I know how to choose where I want to pick up from, and I don't need you to patronizingly tell me, "are you sure you want to order? Looks like you're too far away from the store!" Shoo, Big Brother. I really love and really appreciate that Starbucks is going the extra mile by closing stores to sanitize everything to the nines after reported COVID cases. Can you guys take a suggestion, though? Is it possible to mark stores that are closed on the app? To me, closing off mobile ordering and giving a message that "a barista here will be willing to take your order in person" means to me that the store is still open. I've TWICE now driven all the way to Starbucks only to find the location closed at 7 or 8 in the morning. Meanwhile the hours on the app, the website, and the oft-neglected location Facebook show that it's currently "open". Please please please, I'm begging, please make it so that the app can be a real-time reflection of stores that are *actually* open..Version: 6.3.3

Very lame app and poor costumer service over the phoneAbout two weeks ago ,I tried to create an account to enjoy the rewards ,well, its imposible. Why? I created ,then signing in ,nothing happen . Just ‘we’re sorry but we’re unable to log you in ,please try again’ . I got help over the line ,the agent was nice ,but even when he finally could create a password with my e-mail ,he never want to give it to me . Then , ill wait 24 hrs because they’re a system ‘has a problem’ okay ,let’s wait . 24 hrs goes by ,but no success trying the app or the website . A gentleman send me a gift card with 7 dollars (THANKS STARBUCKS) . Waiting the week to get the card ,registered online and enjoy the rewards ,everything that I mention before ,happens again. Is such a lame software at the website or app ,trying with iPhone 8 or galaxy s edge ,is the same . Creating another account with new e-mail ,the same . Is amazing how a company like Starbucks ,has a very poor app and nobody can tell you what’s going on . If people or companies create a platform who let costumers enjoy programs ,they should to give it maintenance. Worst is the people over the phone who doesn’t know about the website or the app. They won’t reset your account and you need to wait 24 hrs . Starbucks should have a kiosk like McDonald’s and make his service faster and easy. The app is a failure system along with the website ,PERIOD..Version: 5.14.1

Doesn’t work as well as it used toOver the past two months I’ve noticed how frequently the app is unable to process a mobile order, with the following message: “Something went wrong on our end. Try later or choose another store” There are instances where I’ll select a different location and still have the same message pop-up too..Version: 6.22

App update lost some helpful featuresThe mobile app is so useful, however, the last update seemed to have gotten rid of some features I found helpful. For one, I don’t like that now when you go Into the history, it no longer shows the date and time of your purchase, so if you need to take a screenshot of your “receipt” it does not include the complete purchase info, which renders it less useful. It shows a receipt number, which is not useful to me, and it is inconvenient to have to screenshot both the history list AND the purchase itself. Why did you get rid of this? Why fix what wasn’t broken? Also, you have removed the date info for the Starbucks cards. It was helpful to have the info on the start dates of my cards to differentiate the cards, especially the similar ones. It used to have that info before. It also is frustrating when the app does not let you choose the store you want and sometimes suggests some faraway store. It would be helpful if it also told you reasons why you are unable to use the app - ie, store shut off mobile orders, store is closing, etc. Otherwise, you think it’s your phone or app and you waste a lot of time. I also would like that the app kept the history details for the “free” items, because just because it’s free, doesn’t mean you don’t want to record WHAT you had. But, for the most part, I like using the app..Version: 5.2.1

Stop the upcharge for non dairy milkApp barely works and the price gouging of this company is out of control..Version: 6.22


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