WW / WeightWatchers Negative Reviews

WW / WeightWatchers App Complaints & User Negative Comments 2023

WW / WeightWatchers app received 41 complaints, negative comments and reviews by users. Have you ever had a bad experience using WW / WeightWatchers? Can you share your negative thoughts about ww / weightwatchers?

WW / WeightWatchers for Negative User Reviews

✓ Has a few technical issuesThe app is generally pretty good, however it doesn't sync well; eg I can have the app open and be looking at it on my phone, but my watch says "You must login to the app on your phone". And despite having my Fitbit scale added to the app, I have to manually enter my weight as the app seems to have given up syncing with the scale since the weight moved to "my profile". It doesn't seem to be able to pick up the info from Apple Health either which it's set to sync with. Also, if I have to"create a new food" I generally just give up and go to the website to add it as it's so hard to find the option in the app. (I've stumbled on it once or twice so I do know the functionality is there somewhere) Once the bugs are sorted out I'm happy to update my review and give it 5 stars..TJayInOzVersion: 7.20.0

✓ Search function frustratingThis app is meant to be used to track food. The search function is pretty poor. Even if you have previously located a food and added it to your favourites, then you search for it again is does not show up! .unless all the words, brands, types, match and are in right order. Some basic foods are very hard to find or search for but show up instantly if you scan them. not show up at all in searches! Would love a better search function where it searches for more than just the first word to match. Please get improve this. Otherwise, this app has had a few great improvements, I like the connect part and progress features..GamarannaVersion: 6.1.3

✓ Don’t Purchase Through App!The app charges $70 for one month! If you buy online via WW it is $17 per month. You can sign up online via WW and then still access your account via the app without being so royally ripped off. 🤬🤬🤬.Squirrel000Version: 6.10.1

✓ App good, could have more functionalityThe app is useful for keeping track of what you’ve eaten, but I think it could be a lot better if it could be used to plan too. There’s no way to build a meal planner in the app, nor can I create a shopping list. I end up having to “track” my meals a week in advance and use that as my planner, and have to write my shopping list manually. Life would be easier if I could add recipes to a plan and then add them to a shopping list. Also, if I were able to adjust the quantities of the recipes, so I don’t buy and cook for four when I only need to feed two..Kel28582Version: 8.11.0

✓ Apps great, New program a huge disappointmentLove the app but the Purple program ( blue or green program) just prior to this one was much better, less restrictive and I lost 60lb. This new program is demotivating, demoralizing and appears to me to be just a way of getting more people to buy WW, citing its more personalized. It offers less choices and you feel like you’re on a diet..Bulldoglove2009Version: 10.3.1

✓ Scam - continually charge you and make it impossible to cancelBuyer beware - this app is a SCAM that continues to charge you for months and months later despite cancelling service. Do yourself a favor and use another dieting app, any app but this one. This is hands down the worse company I have ever dealt with. They make it impossible to cancel your subscription and continue to illegally charge your credit card for months. The business model is in violation of Australian law for it’s false and misleading marketing, tricking people into signing up to their product which can not be seen until subscription occurs. Falsely marketing they cater to all dietary requirements when they do not, but this is not found out until you have subscribed. Once subscribed there is no cooling off period, no ability to immediately cancel an unusable service and they make it extremely difficult for you to be able to contact them to cancel the service and cease billing. Instead they continue to charge your credit card. This business is nothing more than a scam to take your money with no care for customers. Never again will I ever buy any WW product or service, despite previously using their in person services many years ago..Missy BelleVersion: 9.12.0

✓ Pounds not KgWhy does the weigh in with Kilograms...I cannot change it anywhere in the app and just because we live in Canada we do not use Kg!!! Message help and got nothing so frustrating especially when hangry..WminbcVersion: 6.2.0

✓ Used to loveBeen on WW for years. Finally found a plan that worked for me, the green. Now WW has decided to remove options. I can force it to be like the green plan by removing all but one protein as zero points but this isn’t working. Had lost 35 lbs finally and since this new change in which they know what works best for everyone , I’ve gained 10 back and have been struggling to get it back off The app does not give you the option to NOT add fitness points which is beyond frustrating. I don’t want to fake myself out and see I have 75 extra points because I workout. I can choose not to use them but prefer not to think I can and still lose as it didn’t work that way for me. So since they don’t give the choice I had to remove my Fitbit tracker connection so now I no longer can track all in one place and try to correlate progress to exercise or sleep habits. It’s two apps now I have to use. And you can’t turn off adding points for eating veggies which also causes me to be stuck at not losing. So I quit tracking veggies. But some food such as a subway sandwich automatically adds points assuming you added enough veggies to earn a point! They have no idea what I put on my sandwich. And you have to go through two screens now to add anything because it tracks veggies first but if you aren’t you have to go to a second screen to add anything else. Seriously think I’ll quit soon as it’s too much frustration and I can track easier in my head..Tct28Version: 10.14.1

✓ Forced change to plan is heartlessSo annoyed that I went to log my food and have suddenly been forced on to a totally new plan and way of doing things at a random log in when I’m super busy and the timing doesn’t suit me to spend hours researching how to change everything. Why would they not give us choice about when we change rather than forcing a change in the middle of one of the most stressful times as small businesses open up after COVID lockdown? WW say they understand the complexity of weight loss, yet they treat members with total disrespect compared with other app developers. Forcing change on a random log in rather than offering choice on timing will derail so many people’s weight loss journey, it is a disgrace..Dont undermine your membersVersion: 10.0.0

✓ Disappointed in the latest updatesMy badges have disappeared on the App and my weight journey has been moved to my profile?i hate this because my weight is not me - ie it’s not my profile - it’s my journey and it belongs to what I’m eating - in the my journey space. It was also really helpful having the food and the results on the same page so I could analyse how I was going, now they are separated it makes no sense to me. Also it’s like all the things that motivate me - like my weight going down and my badges - have been out in the closet whereas that’s why I use the App? Finally I’d like a private journal space to make notes associated with my journey - write down my goals and challenges and things, in the my journey space..LuMcGregorVersion: 7.19.1

✓ ReviewGreat site.Hsr33Version: 10.10.0

✓ Ww appFairly often there are times when the app is down and I am unable to log my daily food intake. When I get back on I’ve forgotten points because it’s probably the next day.Habs1Version: 8.4.1

✓ No longer syncsApp used to sync with Fitbit. New app does not..JuliePruVersion: 7.0.0

✓ Irritating shortcomingsI’m finding this app really irritating . It has so many limitations. Eg on activity they’ve created ‘fit point’ but you can’t look at last weeks activity and see how many points you got. And there’s no explanation of what a fit point means - I know how much I’ve walked. If it correlated with my diet and gave me some useful info like ‘ you can eat a bit extra today’ or ‘for your current diet you need to get xx fit points per day or per week - it wd have some value. As it is it’s just an irritating number . And why doesn’t the app remember meals I’ve eaten and list them ? It’s not that hard. The app makes it such hard work- entering numbers 3 x per day. Would also be really helpful if this promise of a ‘personalised plan’ was delivered. Eg I’d really appreciate the app taking the no of food points and suggesting dinners that would keep me each day within my points I thought it would do this.France mageeVersion: 8.24.0

✓ Something’s wrong with fit points on AppleFit points are duplicating when connected to apple health and reading workouts, steps, distance. It’s tracking workouts AND the steps from those workouts. Makes the ‘fit’ part of the app somewhat unusable as the fit points are not real. Going to test not allowing WW app to read workouts to see if it stops the problem but will mean I lose workouts and minutes. Please sort the data feeds on this!.TimtamalamsVersion: 9.1.1

✓ Love WW but the app is buggy!!Really loving the Weight Watchers program. I’m losing weight and not missing out. BUT ... the latest version of the app is very buggy and needs some refinement. Recipes can show one set of points and then change when I track them! This has nothing to do with the colour program I’m on either ... I’ll get sent a recipe from my wife and save it, but viewing and tracking display different points. The same goes for when I create the recipe myself. We’re both using the latest version so I’m not really sure why this happens. I hope it can be sorted out soon because the program really works well and the App should replicate it..Pete NankVersion: 8.3.0

✓ Much improvedEasy to use app that helps you to stay on track. Works much better than before. Foods can easily be found in search and scanner, though the library could still be improved. Still a few niggles; Notifications to remind you to track would be useful. Also it should be able to store items when you’re offline and add to your daily allowance once connected. Update December 2021: I’ve had this app for many years, and I dip in and out for various reasons. I like the new personalised programme as it promotes clean, healthy eating, but I’m surprised that the food library and scanning is still so poor. Lifesum finds everything immediately, but WW always asks me to enter some missing data extra such as salt content or I need to pick from a selection of options submitted by other users. Which frankly, I don’t trust. Isn’t this what you’re supposed to be doing?? Please improve the database. What has happened to restaurants and takeaway foods? I can’t find them. This is frustrating because I eat out a lot and want to know I’m still making the best food choices. If I don’t know what I’m eating, I’ll either make it up, or not bother to track. Two days of that, I fall behind, forget and then I stop using the app!! Please help me to be successful by giving me the right tools? I need a reminder to track please? I also spent ages telling the recipe finder what was in my fridge. And it didn’t work..C5feeVersion: 10.2.0

✓ Service à la clientèle inacceptableCliente de Weight Watchers depuis plusieurs mois, suite à la recommandation d’une conseillère, mis fin à mon abonnement deux jours avant l’échéance et renouvelé puisqu’une promotion offre un tarif exceptionnel. En renouvelant par le biais de mon app, je constate que le tarif promis n’est pas celui qui m’est facturé. En re communiquant avec eux, on m’indique que le tarif n’est valable que si je m’inscris par le biais du site Web. Annulation par l’application faite, je ne peux me réinscrire puisque je bénéficie d’une « gratuité « qui empêche le renouvellement. Après près de deux heures au téléphone avec WW, ils n’acceptent aucune responsabilité, ne m’offrent aucune compensation et renvoient la responsabilité à App Store, qui l’a retourné à WW. Totalement inacceptable comme service à la clientèle. Fini WW!.BIXI17Version: 10.10.0

✓ Love Weight Watchers hate the AppI find using this app to track my points very frustrating. It frequently takes me three or four tries before I can enter the food I want. Simple things like a banana took multiple tries this morning. I find the search mechanism to not be very smart. I tried entering sugar snap peas and they didn’t come up instead I got coffee without sugar and other totally unrelated items. Eventually I figured out that I needed to search peas, sugar snap. So because my search terms were not in the same order they didn’t find it. Very frustrating. In addition trying to create recipes is difficult. I wish there was a way to mass import ingredients like with my fitness pal. Instead you have to wade through the frustrating search for each ingredient individually. I have started shortcutting and only entering ingredients that have points because it isn’t worth the trouble. Then even after I’ve created a recipe it isn’t easily found to track. I cannot just enter the name I gave it in the bar. Instead I get other recipes that aren’t mine. I have to scroll down to recipes and the select through a couple of menus until I can search for the recipe I made. Sure it is pretty and has lots of features but the main thing I use it for is clumsy and not intuitive. It makes me question how long I’m willing to stay a member even though I have been successful with weight watchers before and really like the new points system..SharksfordinnerVersion: 8.0.0

✓ Used to love the app, but not so much anymoreIs this up last year with my husband and really liked it. Upon rejoining I found the app has changed and not all for the best. A lot of useful areas are hidden and take a lot of school to get to now. I feel like before it was easier to access things like sharing recipes or quick add The biggest loss of feature that I have is being able to share tracked items. This was SUPER useful for my husband and I as I would cook or prepare something and scan the items and then send them to him and vice versa. A lot of times I would scan an item and then throw it away but I could later share the tracked item with him from the app and he could then take and adjust it to fit the portion or serving size that he ate. Quick adding won’t make adjustments for serving size because it doesn’t calculate the exact nutritional facts- not to mention sharing items was much simpler and way more convenient. The loss of the share feature really destroyed the app for me. Sharing tracked items was the staple of our previous success and without it we’ve been doing a pretty lousy job of accurately tracking everything. I know the recipes can still be shared which is a little helpful but only covers maybe 5-10% of what we used to share with the app. I’m not sure why WW would remove such a useful feature and intentionally make it harder on people joining or working with a support partner ☹️.ColejaxmomVersion: 8.18.0

✓ Pretty goodQuite enjoying the app, couple of things - firstly i often can't find the food i want to track, which is annoying enough i have to knock it down to 3 stars; secondly its not as intuitive as i hoped, it was 4 days before i got a grip on some of it (or even noticed it was in there)... probably mostly my fault as i didn't do much research, i was just expecting to count my food and not the other stuff like fitness and synching to apple health, and other stuff i'm still finding out about. But i'm glad the fitness and other stuff is in there, makes the experience much more useful. I do get lost in the app though sometimes and really feel like i may never find those interesting bits again later. Also messages pop up and disappear too quick sometimes, leaving me baffled. Hopefully most of this will become clear soon though..Cato99Version: 6.1.3

✓ FreezingThis app is ok but freezes too often and this means using it can become a pain. Consumer use should be seamless and it isn’t. Also sometimes searching for simple things is quite frustrating and not as intuitive as it should be. Otherwise it mostly does what’s needed. Update- this app continues to disappoint. When working it’s good but everyday there are issues with it freezing and being unable to access data. For people doing WW online this is irritating and time consuming. In addition the chat feeds jumps around when the feed updates and you find yourself back in posts you have read previously. Very annoying. It’s not snakes and ladders guys! You really need to sort this out. People pay good money for access to the app and it should work properly..SucadaVersion: 8.6.0

✓ Rebrand was a badly judged waste of money!The little messages on weigh in day have stopped! Hence the reason for the average rating! What with no weight being recorded at the scales any more, and this stupid rebrand- totally unnecessary and a total waste of subscribers money. Must have really cost a lot- all the rebranding if the foods as well!! Stupid idea! if I could manage to lose weight without Weight Watchers( sorry but it will always be that to me!) I wouldn’t bother with meetings( sorry another word you decided for no good reason to stop using!). A studio in the UK is where TV and radio programmes are made. Meetings are held in community centres and church halls, about as far removed from any studio you could get! You asked for my views and I don’t think I am the only one who thinks this! Would appreciate a proper survey being done of all members, ask them what they think and what they would like to see before making rash, expensive and unnecessary decisions and remember whose money you are using to make them!.Unknown5kVersion: 7.25.0

✓ False advertising. Not worth the moneyI feel like I got scammed. I contacted weight watchers to cancel my account. I thought I signed up for a 3-months-free offer to give it a go, and see how I like it. I used it around 3/4 weeks. But when I tried to cancel, the system wanted to charge me a $66 for the next 6 months. When I signed up to the app I did not know I was signing up with a free 3 month + 6 paid months commitment aI thought it was truly a promotion for up to 3 months free and then charging monthly fee after the 3 months free trial ends. I do not believe I should pay $66 a month for an app I do not use because I did not know I was doing a long-term commitment and barely used the app, which I'm sure can be verified in their system. I think it's disgraceful that Weight Watcher's organization is trying to fleece its customers with a ridiculous monthly fee when you can easily check my account activity, which proves I only used this app in the first month . I talked to serval different people and said I can only cancel under special circumstances. I was told there was no early cancellation fee. I am not payibg $66 for the next 6 months when their promotion showed up on my phone as a "3-month-free" promotion and not a long-term commitment as they claimed I signed up for..Grace.TTVersion: 9.8.1

✓ This app is almost worth the fee aloneJoined WW at end of January & have lost over 23 lbs to date. The app makes life so much easier. Regular meals I can save so don’t need to go through all the ingredients every time. Have linked Apple Health to app for number of steps I do -doesn’t always update plus I know roughly my steps when I don’t carry phone around so always add those. Unfortunately my local supermarkets have a really unreliable WiFi & poor 4g connection so I am regularly walking to entrance to check points on items - which lets the scanning function down. The recipes are great &, in the main, very tasteful. The restaurant function is also useful but the last time I’d done my homework, got to the restaurant only to discover they had a new menu! Not always clear, esp with weight, when you earn points for weigh in. So I add the Saturday weigh in every day in the following week. Whilst Aptiv fit & meditation sessions tick a box building exercise into your daily life is as rewarding. So I ditched the car & parking charges for regular trips into town which I had been doing before WW. If you take the app as part of the whole the WW delivers in the main. Just a shame they are let down by others restricting the effectiveness of the app..JillpneVersion: 7.17.0

✓ Love the concept, UX needs improvementThis is my first time returning to WW in years. I had a lot of success in the past (when we had to write everything down) and wanted to try it again. I love the points concept and how easy it is to understand. HOWEVER, the app is so hard to use.. I work in tech designing apps and I struggled! There is way too much promotional information in every tab, it’s completely overloaded the actual functionality of adding foods, saving recipes, scanning bar codes, etc not to mention made it overwhelming to know what to actually watch/read first. I’m sure there’s great content but idk where to start! The first time I tried to add a food I had no idea how to do it.. I didn’t realize the search bar was the access point to everything. More of the day to day functionality needs to be surfaced on the Home Screen with clear action icons and not 3-4 screens deep hidden behind a search bar. Being able to add foods/barcodes/recipes for future use without tracking would be a great feature. Also, it’s frustrating that only some frequent items show up and not others or any of my saved foods when I’m trying to log meals. This app has so much potential but it seems that content creation and promotional ads were prioritized over the functionality and user experience..Random_pancakeVersion: 9.3.0

✓ Definitely an upgradeBetter recipes and better organisation than previous apps. More vegetarian options. (Do wish the star that you elect to select if you save a recipe would be red instead of changing from grey-black to blue...not visible on an iPad, much less a phone! ) On the whole an invaluable adjunct to tracking. For the younger crowd there is a "connect" function like a Facebook type share site...personally I find it irritating and avoid it..Rate hikeVersion: 7.12.0

✓ Overall solid but key functionality missing when syncing activity to fitness trackersNew to WW (~2 weeks in) and overall happy with the points system and logging things in the app. Scanning food is really easy. However there’s a MAJOR functionality missing - when I sync an activity tracker like a Fitbit to WW, I cannot remove it. So if there’s a glitch and an activity is logged twice (or in my case, 6 times), I can’t remove it. It throws off the points calculation for the week enormously - I ended up with 179 more points than was accurate for my week. No one in IT or on the 24/7 help can do anything to delete the exercises in the database. I was only advised to change the “week” to after the mistake so it doesn’t show up and then once the week passes change it back. WW is upfront in their FAQ about the problem but I don’t get why developers aren’t working on this for iOS. On forums this issue goes back to at least 2016 and it’s really, really disappointing that 6.5 years later this really important feature is still missing from an app/service I pay a subscription for. I cannot log workouts from the web dashboard. The best I can do is avoid syncing my Fitbit for as long as possible or log my activities into WW directly, both options being really inconvenient for what should be a relatively simple problem to fix. On occasion the app crashes but I haven’t had any issues losing data..Kat TsVersion: 10.17.1

✓ Missing basic thingsThis app comes up with a great idea treating your eating habits with points, however, after using it a week I have to say there are things which make using app a real pain from endless scrolling to set a food weight to the totally weird way of submitting where you never know if the food was actually added or not. I got used to it but it was real hassle. No track on proteins or daily food ratio summary (carbs/proteins/fats) to review where you stand. I am definitely up to bad points for sweet but disagree with low fat diet where healthy nuts and seeds are almost same points like chocolate? I have synced the app with Garmin and unfortunately saved a duplicated activity as I used more sources for activity tracking, duplicates then got loaded onto app and cannot be removed. Spoke to support and synced activities cannot be removed manually which is surprising if you consider the amount you pay for premium. Not sure it’s worth it. I have no doubts this app helped fair amount of people just I don’t think I will be among them although I still give a chance to it..AnickafilVersion: 7.7.1

✓ The Must Have AppThis App is a must because it enables :- Accurate information in helping count points on foods Use of tools to view that information such as scanner and search engines Access to lots of useful and scrumptious recipes Recording of daily use of points so that goals can be achieved in both amount of food eaten and exercise taken Links with other apps and devices that help in achievement of goals Linkage with our mentors to assist us with our goals Linkage with other WW members who give encouragement when its required in staying on track to achieve our goals Keeping updated on new foods A visible history of weight loss journey Links with studio attendance in recording weight An understanding of the psychology of eating and so gives information to assist in meeting goals A healthy approach to diet and exercise Me to feel positive on my weight loss and maintenance of a healthy lifestyle ... thank you Enables virtual studio attendance which is valuable during this national “lock down “ societal pandemic experience ❤️💙❤️💙.Wonderful winVersion: 10.5.0

✓ Search within own recipes & tomorrow not todayYou asked me to rate, and I love the app, one thing that I’d like is for the search within recipes I’ve created to be improved, currently I can only successfully search on and find 1 recipe, for any of my others I have to scroll through the list Also, whenever I go into the app, it takes me to tomorrow, not the present day. I find this frustrating and counter intuitive.BeeeFitVersion: 10.24.1

✓ JunkWhy do you have to pay over $69 PER MONTH to use this app?!?! We pay enough for weightwatchers, now this? Quite a money grab. If I could give it no stars, I would. The Fitbit app has the same features and it’s all free..Roeroe14Version: 6.1.3

✓ DO NOT DOWNLOADI’ve used WW for years, and they gave me an eating disorder! This is very dangerous, please go see a dietician instead! You don’t need to lose weight in order to be loved!.RaffelaVersion: 8.12.2

✓ Issues with subscriptionI really like this app - when I can get into it. I have paid the subscription but when I log in it says I dont have a subscription. I spent an hour on the phone to Apple who didn't do anything. I still can't use the app. I cancelled the subscription and re-subscribed. The money has gone from my account, I have an iTunes receipt, the subscription section says I have a subscription but when I log into the app it says I don't have a subscription. It's really frustrating. This is the second time this has happened. Weight watchers don't want to know about it and apple just say " well there are no errors". Useless..Stephybear85Version: 8.9.1

✓ I'm sick of the problems with the latest upgrade.Was a good app until this last upgrade. Since the last upgrade the app keeps crashing if you try to open any of the recipes you personally entered. I contacted the online chat for support and was told to delete and re-download the app. I did this but the problems persist. Every new upgrade has caused more problems. I have been a member over 5 years but have become so frustrusted with the app I'm thinking of dropping using it as it doesn't work well anymore. Ironically at the same time the app has deteriorated Weight Watchers has raised it's use fee 25 percent. I am so frustrated I am planning on dropping out of weight watchers. There are other point type apps to get with no monthly fee to use them. They may not be as full featured, but once you buy them they don't crash when using them. NEW ENTRY Well here we are in Aug 2018 and another update with even more problems. When I go to my recipes now it only lists the food items but not the amount so if you want to make the recipe you have to go to the website, the app won't work. Again in the chat line I was told to delete and re download the app and it didn't fix the problem. When I finally got tech support they told me they would let the programmers know about the problem. I asked when they would fix it and they have no idea. You should start over the app is becoming useless the bug are growing bugs..Fangs2Version: 6.16.0

✓ Frustrated...I’m having a hard time using the app. I was happily signed up And then one day I tried to log in and was not recognized. I tried changing my password, deleting and reinstalling the app and even tried to just sign up again. But nothing worked!! Very disappointed..Huge disney fan 1980Version: 7.17.0

✓ AccessibilityI really enjoy using the weight watchers app. However it is not fully compatible with voiceover feature on my iPhone that I use because I have a visual impairment. Connect is not compatible with voiceover and the restaurant features is difficult to use while having voiceover on. I hope this is something that you can look into and work on improving. Also the saved items are no longer in alphabetical order so it’s very hard to find what you’re looking for especially if you can’t remember the exact name for it. Thank you.Cld5Version: 10.10.0

✓ Disappointed!! I have rated this as 1 star ONLY because Zero isn’t an option.I used the WW app a few years ago with great success- I lost 12 kg - the app was absolutely wonderful, easy to use, very intuitive. I loved it!!! I gave that app 5++ stars. This is a different app. It is a “DOWNGRADE”!! I am totally baffled as to why the “almost perfect” old one was replaced by such a clunky, difficult to use app. It does track points, which is great, but it takes 5x as long to do it. It’s hard to find recipes, there used to be many more search filters - eg based on meal types, points, special dietary requirements, cultures.... For example it was easy to find an Asian, vegetarian dinner under 7 points, now you can’t use filters to search, you have to search in dinners and read everything so there’s no way you’ll find anything quickly! That’s only one of the many amazing things the WW app has lost; along with many previously happy dieters, no doubt. Why was it changed?.Chezzy987654321Version: 6.1.2

✓ Why ruin a good thing?Over the past 2 years I have found the app to be great but since the last update it feels like it has gone backwards. Being able to easily track often used food has helped greatly. Unfortunately, in the latest update whereas you can usually see the item when you select it you now have to re-enter the amount, every time. Also, it feels like it has become increasingly difficult to track my weight and goals. It used to be clear on the front page, no longer. The program is good, the app not as good as it was. Please fix!.Laurie8732Version: 9.18.0

✓ Buggy app makes it hard to engageThe application is quite buggy - from overlapping elements which you can’t click on to navigate to, to tasks you can’t complete so they never disappear (I’m looking at you Take My Personal Assessment) and FAQs that don’t match the application at all. It seems hard (maybe impossible) to add items not in their database, even if you know the nutritional values. Overall it makes it very hard to engage with for tracking when it’s a poor user experience..HanzworldVersion: 8.24.1

✓ Can’t Track FitPointsThis was a great app until it stopped working the way it should. The app stopped tracking my FitPoints Stay Active at Home on my iPhone a couple weeks ago after an update. Today I finally updated it on my iPad and now I can’t track my FitPoints Stay Active at Home on the iPad either! And the FitPoints on Stay Active at Home have been reduced, there used to be 4 points for a higher intensity minute walk/run and now it only gives 1 point. Basically it just gives you one point for whatever exercise option you select. But no matter what I can’t get any FitPoints! I have logged out, and also deleted and reinstalled the app but it still does not work correctly!! This is very frustrating. Please correct the app as soon as possible! Update: the app will no longer allow me to manually track activity, after your recent update for both the iPhone and iPad. I’m using the Stay Active at Home audio workouts, and the buttons are white or are grayed out, they don’t do anything when you click on them. I have already submitted a ticket to have this checked out. The gal in your Priority dept said she was having the same problem. This has nothing to do with being connected to another app or Fitbit. And it doesn’t have anything to do with FitPoints variations, as I am unable to record any FitPoints. Please correct the app ASAP!.Kimrios2002Version: 9.10.0

WW / WeightWatchers works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact WW / WeightWatchers.