- 86.5LEGITIMACY SCORE
- 88.0SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
IFax App Send Fax From iPhone App Complaints & User Negative Comments 2024
IFax App Send Fax From iPhone app received 114 complaints, negative comments and reviews by users. Have you ever had a bad experience using IFax App Send Fax From iPhone? Can you share your negative thoughts about ifax app send fax from iphone?
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IFax App Send Fax From iPhone for Negative User Reviews
✓ ConcernedApp started well, then my inbound number that I paid for stopped working during my subscription time. The developers website is also not reachable which is concerning. I have reported the problem at the app store so will see if anything is done to fix the situation. Will report back, but so far a very expensive mistake. I have also just noticed that I have been charged multiple times for a one month subscription - and there is no support number as the website is not operating. I have also not had any response from my Report a Problem after several days. REALLY NOT GOOD!.Version: 0
✓ I am a Business Owner and this isI don’t normally take my time to provide a free transparent review. First, it looked like a great service, having no more physical lines in my office. It was perfect; I’ll even say the app got me excited. Didn’t do my usual due diligence. A simple search would of saved a few months of back and forth, stress and more. Obviously the app/developper will contest this review. For Apple review team. You are welcome to reach me I have documented my exchange or do a simple search again, you will see. This is really a simple review. Beware, golden professionals!.Version: 8.42
✓ Unable to cancel - no Australian numbersUnable to cancel subscriptions until 7 free days are finished and only got one day cancel it . What the ?.Version: 7.1
✓ No Single Fax OptionNo single fax option. I just want to send a single fax (2-3 pages). Ya true I am not a business but iFax use to charge a pay per fax scheme. Now it’s just a massively expensive subscription that is only tailored to a Million Dollar business. When are corporations going to understand that their billions and trillions are not from millionaires but from the Middle Class..Version: 8.76
✓ Total ScamPlaying for the apple gets you nothing. One the apple is open, you must purchase again..Version: 8.39
✓ App keeps crashingSigned up for the trial and tried installing app on a number of devices. Have no problem in paying for a premium service. Sadly from the offset my first fax keep crashing the software. Thankfully it was just a trial. Cancelled the subscription easily. Bit of a shame..Version: 6.1.15
✓ Poor applicationThe application is slow and it takes a long time to send. When adding pdf documents, they cannot be read at the other end. I had to then source an email address and send the pdf's via that means. I've gone off trying to send to a fax after trying this application. Good thing it was free, as I'm deleting it..Version: 3.4
✓ What a scam!Don’t get this product on spec. You may not be able to get rid of it. On 1/13 I looked at both Ifax apps, used one, was dissatisfied with the results, and have been trying ever since to cancel my subscriptions with them, and this was before the deadline of 1/20. I even cancelled my debit card with my bank and asked them to stop payment. They told me I had to try to work it out with the vendor first, so I tried twice to request a refund for both products. They didn’t ask what the problem was; the only choice that was remotely close stated that “I didn’t want to renew”. I DIDN’T WANT TO SIGN UP IN THE FIRST PLACE! I don’t want their apps; I had deleted them immediately. But I can’t seem to find anyone there to help me. Meanwhile, they’ve charged me over $200 for something I never wanted nor asked for. All I can do is post this review, and hope that a) someone at Ifax may actually see this and help me, or b) that I can stop a user from making the same mistake I did in trying this product. Don’t..Version: 8.60
✓ RubbishDon't waste your time or money, set up a fax to send to Australia although i'm in Australia, 3 pages, $1.49! which you pay before the fax sends. Then it just keeps saying try again unable to send. I checked the number, i even rang it to make sure it was correct, it was but the fax would not send. Junk App, forget it!.Version: 4.99.22
✓ Waste of my timeThey sucker you in with a fake “free” trial and then when you try to fax something they want to charge you 10$ for what was “allegedly” supposed to be a “free unlimited faxes.” Says something about fair use. I thought maybe I had too many pages but I’ve read a review or 2 that said they had 4 - 6 pages and it still said the same thing. I could of just got my lazy tail up and went to Fedex for cheaper, or just waited until I went to work and faxed it. If you just need to send a fax or 2 from your phone for free! It’s not going to happen and there a quite a few apps on here that are way cheaper than this fake bull!.Version: 7.2.5
✓ Good, but annoying.It sent my fax, which is good, however the first attempt failed. It told me I would not be charged again, but when I resent it it charged me again. The second attempt was successful, but still, it irks to have paid twice to send a single fax. Very annoying..Version: 4.99.35
✓ To many costsCouldnt even try it out, you have to pay an extra $1.29 when you want to send a fax. Far to expensive..Version: 0
✓ Not happyI hate apps that trick you into expensive payments! This app did just that! I do not want a subscription to it at all and have deleted it! Although I do not trust it!.Version: 6.1.6
✓ IFax app: WASTE YOUR TIME AND MONEYIf you want to be frustrated af and waste your time and money then this app is for you! I’ve paid for the PRO Plan for 2+ years. I went to send a 4 page fax 2 days ago, and it won’t let me it says I’ve exceeded my yearly limit I wrote customer service and they responded 48 hours later that i should check the number I sent the fax too..? It’s the only number that I’ve ever used to send and receive faxes from. The phone number has NOTHING to do with not allowing me to send a 4 page fax. The pro plan I pay for has 1000 page send and receive and it’s only Jan 15th I have only send 2 faxes of 3 pages total. And I still can not fax I’ve been waiting again for a response to the ridiculous lousy email they sent. Try have the worst customer service of any app you will ever use..Version: 8.13
✓ ScamWorst app ever seen in my life. They first charge me $32 to get number and send fax. When I received fax from Government department that was so damn important for me they did not let me open that fax, said have to upgrade to see and download received fax which cost additional $100 plus subscription. Once you received fax theh charge you more to download. Total Scam..Version: 8.25
✓ Not clear how to cancel the free trialSigned up for a free trial, was expecting it to be fairly unintuitive, but not this tricky....Version: 7.8
✓ Attached file icon is hidden on the UIHard time verifying where to attach the file.Version: 8.65
✓ Does what it says on the tin!This app does exactly what it says on the tin, successfully sent my fax! As long as you lighten the image and increase the contrast slightly then optimise and preview it you fax should send fine! It took one practice on the image adjustment then the second attempt was fine- don't send til you're happy with your preview!!! Criticism:- It is slow to upload but just have a bit of patience. It is pricey- would be better if you could buy add on bundles for sending at a discounted rate?? The logo says you can remove it but it wouldn't let me... Would be great if you could manually rotate the image..Version: 0
✓ Not as good as it soundsI've used this twice. Both times the recipient said the fax was illegible. I used the document scanner which uses the iPhone camera. When the image of the document was converted to fax image it was far to dark to be read. Even using the contrast slider (which is far too sensitive) the actual words were difficult to read. The original photo of the document was easy to read. A good idea but doesn't work in practice. Also 69p to send a fax isn't cheap..Version: 4.8
✓ Does not include all area codesI need to urgently send a fax to Manitoba passport office. App has all area codes except Manitoba. Unbelievable..Version: 8.86
✓ I got ripped..No such thing as a free trial - it cost me over $60 to send one fax!.Version: 8.25
✓ Average appNot a bad app, this application needs the full international phone number to which the fax is to be sent, I could only do this by pasting the + number into the app as it appears not to have the + on the phone keypad in the app. overall it works sending out but at 59 pence per fax it starts to be expensive, I dont know yet if this recieves incoming faxes to the iphone ... regards ..Dave.Version: 0
✓ Costs to send fax??Dumb as....Version: 4.98
✓ Payment forcedDo not install..Version: 8.37
✓ Do not downloadA little tricky to navigate. They also charged me twice. It was my mistake to not cancel the subscription after the free trial however, charging me both for the yearly trial and monthly trial makes no sense. Waiting to hear back from customer support now..Version: 8.60
✓ Very MisleadingI needed to send an important fax and couldn’t get my fax machine to work & thought there must be an app for that. I gave this app a try and it worked well for what I needed. I was aware of the free week trial and then the one month charge of $36, which I was billed for today. What I was NOT aware of that I would be also charged $257 for annual subscription. Who has this extra money for a fax service??? I definitely do NOT! I sure hope to see a refund for the annual subscription now that I canceled it. I received an email saying we are sorry to see you go… “you can always send a fax without starting a plan and just pay as you go”. Why not offer that from the beginning??? I feel these in-app purchases are super sneaky and border line illegal..Version: 8.42
✓ Terrible and a rip offCharges to send a fax and then just get 'unable to send fax' notifications. How about charging when a fax is successful??? I emailed support but no answer.Version: 6.0.13
✓ IFax is horribleThey stole my money. I was unsuspecting, I did not know that my sister downloaded this app on my phone so she can send a fax, even though there are much cheaper ways of going about this, and agreed to a trial period. She told me the early morning of that she signed up for a trial subscription and to cancel right then. I immediately grabbed my phone and I cancelled the subscription at 3 am for fear of being robbed 200 dollars during Christmas time. I am a single mom, so you can imagine how hard it is for me to lose that kind of money. But as soon as midnight hit that night, they charged my card 200 dollars for a year subscription. I have tried to message them repeatedly to get a full refund, but so far no luck…. And now I am broke during the Hollidays. Do not get this app..Version: 8.33
✓ Total rip off.I really regret this. I was within the free trial but it made me double click the on button before it would send a fax, so I paid £25 for the free trial. Then it doesn’t work. It simply will not send faxes. It also sends me in a loop over and over to get into the app. It is infuriating and crap..Version: 8.42
✓ Scam!! Be very careful they will charge you just to download the app $200I downloaded the app to send 1 page fax and when I saw that they wanted to charge $135 and needed to subscribe I deleted the app and never used it and now I have over $200 of ITunes charges from this app!! This is not acceptable and there is no free trial! I just noticed another user had the same issue! How can this be legal? I have filed a complaint with apple and will be reporting them to the consumer bureau.Version: 7.1
✓ Just too expensiveAt £27/month it’s just too expensive. Maybe £2-3 and I’d keep this going. The software is great and I like the app, but for an individual, it’s just not an option..Version: 8.58
✓ The customer service is abysmal.After canceling my subscription through the App, I was unsure if it had processed as I got no verification. I contacted support multiple times requesting confirmation that my subscription had been cancelled and received the same response each time: an email telling me how to cancel my subscription. Each time, I selected the link provided at the bottom of the email “Yes, Please Cancel” And responded that I had already gone through the process through the app and simply wanted receipt of cancellation to insure my account would not be charged. After never receiving confirmation, I gave up and removed my payment information from my Apple ID. I have now received several emails from iFax in the past few days saying my services have been suspended for non payment and to update my payment details to resume service. Unbelievable..Version: 7.2.5
✓ BewareI downloaded this app with the understanding that I would have a 7-day free trial and could cancel at any time, as advertised. Within the first day, when trying to send an important fax to a physician regarding test results of my elderly father’s significant illness, the “free trial” did not allow for more than one fax a month, and that one fax would not allow more than 30 pages. I had five documents totaling 19 pages, so I combined the pdf files into one pdf document of 19 pages. However, there continued to be some problem with the fax not going through, or asking me to enter a credit card number even though I opted for the 7-day free trial through Apple Subscriptions. So, I canceled the subscription THE SAME DAY, within 20 minutes of downloading; and used a good old fashioned fax. However, although Apple Subscriptions acknowledged I cancelled the subscription, today I was charged for the month. I canceled within the 7-day trial (actually I cancelled within minutes of downloading), and I was still charged; AND never even was able to fax with the free trial. This app is very misleading and very unethical; but that’s the way these scam apps work, I guess. I won’t make that same mistake again. I am giving you an authentic review and warning: keep searching for a different app; and, one that will actually honor its advertisement of a free 7-day trial with the ability to actually cancel at any time (even during that 7-day trial)..Version: 8.71
✓ Charged after I cancelled free subscriptionUsed app to send a fax. Was not as intuitive as I expected. I canceled the subscription before the 7 day free trial ended yet I was charged..Version: 8.60
✓ Horrible, don’t waste your time and moneyI picked this app because I needed to send a document quickly via facsimile (fax). Not only did the fax not go through after multiple attempts, but they now force a subscription to even use the app, completely discarding previously purchase credits from an earlier version. Additionally, after the faxes not going through, I have been trying to cancel my subscription for an hour, only getting an email that claims I will be contacted sometime in the next 12 HOURS! Who thought that this was good quality customer service, because they need fired immediately. I’m resorting to notifying my bank to cancel any payments that are labeled as this company..Version: 8.7
✓ Bug.........Not sure why but uploading PDF just ain't working for my phone. Would be great if this bug can be fixed asap And it's also abit slow to receive when i used document scan to send the fax.Version: 0
✓ Poor Customer Support and SecurityI am a medical professional who went with ifax for HIPAA. I’m currently unable to attach any documentation to send doctors extremely time sensitive information and cannot get ANY customer support. No one is working the live chat for support, but a sales person pops up to chat every time I visit the website. They definitely don’t care about existing customers like they do potentials. On top of this, I received an email stating that there was a security alert and that my account was being used elsewhere with a link to upgrade my plan. UPGRADE? Was my current HIPAA protected fax plan not good enough to not get hacked. I can’t get any help with this issue either. Seriously concerned..Version: 8.76
✓ Double charged after cancellationTried their service back in Jun 27, 2020, on my laptop (a MacBook), but within hours decided to cancel because of some technical issues (I keep getting login errors for some reason). So I wrote to their customer service asking for a cancellation. Someone named Jovi replied to me and sent me a link that didn't work on my computer (the URL contains 'windows' in it, so I suspect it only works for Windows users, but I don't have a Windows computer so couldn't try). I asked again, and Jovi thought I'm using the iOS app and told me to ask Apple instead. After that, any email requests of mine went directly into a blackhole and no one ever replied to me. Finally I was able to manually overcome a bunch of technical difficulties to finish the cancellation process (their Cancel button was grayed out so you couldn't directly click on it). I had to do that, because otherwise they will charge me annually. And then, when I looked at my credit card bill, I got DOUBLE CHARGED, one for $99, and another one for $199. I had to dispute the transactions with my credit card company to get it back. Search online and you’ll see that it’s not just me who get charged after asking for cancellation. They do this all the time. Be very cautious!.Version: 8.7
✓ GreatI have used this to send faxes and had no problem once I worked it out. Maybe there is an easier way, but I just put the doc into Dropbox and picked it up from there then sent it. Only thing is, I didn't get any confirmation it was sent..Version: 4.94
✓ No Free trialAfter fooling around with this app for an hour I realize that there is no way to send a free fax. I downloaded the app because it said that there was a free 7 day trial. However, when I try to send my fax it shows 0 credits for me and asks me to sign up for a subscription. The free 7day trial is supposed to already set you for for a subscription. One that you must cancel before your trial period is over. If I sign up for one now, I will get charged and I forfeit my trial. At least that’s what the fine print says. So I’m deleting the app. I’ll go with another that will allow me to pay for what I need. BTW, in anticipation of this review getting a cookie cutter response to reach out to support. I did. About an hour ago..Version: 7.1
✓ Lost my money!!I paid whatever the cost was for a certain number of faxes and it didn't work. Having read other reviews it seems maybe it doesn't work in Aus. Anyway the billing system works fine because ITunes billed me successfully and debited my bank account. I think a refund is in order..Version: 4.6
✓ DO NOT DOWNLOADI would give zero stars if I could. I have found no other way to be able to get ahold of these people. You need to have a subscription to email them for support which is crazy. I had very time sensitive documents to fax so I signed up for the free 7day. The app wasn’t working for me at all. I tried everything I could , even go through different WiFi but the fax never went through. I canceled the same day but I was still charged the full amount. I went through my bank to get my money back but the app lied and said that I was benefiting from the app and not eligible for a refund which is not true at all. I have now gotten emails saying to update my payment for my recurring subscription which again I cancelled on day 1. I just want my subscription cancelled and my money back for an app that never worked for me!.Version: 8.57
✓ Do not try if you have a weak heartIf you are in the will of a rich elderly relative then I would heartily recommend this app as being very likely to give them the heart attack that will push them into the great beyond. I have spent 30 minutes now trying to send a doc with no success. It seems to have a wealth of options, unfortunately sending faxes doesn't seem to be one of them..Version: 4.8
✓ ScamThis is a scam! The other quote are done by their own acquaintance. They took the monthly payment even before the trial begin!.Version: 8.77
✓ Frustrated wannabe userCan’t sign in so can’t get to customer service for help. Trying to sign in keeps telling me I need to verify through my email which I never received. It’s not in my inbox and not in my junk mail. Wasted a lot of time trying to find verification email or customer service. Still no email. I subscribed even though I don’t really need the service except for about 3 pages I needed to fax today. Didn’t think it was working and then over an hour later, got a notification from iFax saying my fax was sent. Was it? Sooo confused and frustrated. Will change my star rating if I can ever get into the app to verify it works. Anyone have any advice?.Version: 8.8
✓ ExpensiveThis app use to be good, now they just want too much money , fairly expensive compared to others.Version: 8.20
✓ Bad appBad service, and the 7 day free well it’s not free but it will cost you $30 + dollars. They won’t return my emails, just want my refund. There’s no telephone number, no service! Not happy.Version: 8.29
✓ Receive faxI send fax successfully but I need someone send fax to me. They tried to fax me but won’t access.Version: 8.40
✓ Expensive but functionalOverall, it's an expensive product that would only be acceptable to those who send and receive many faxes on the go. It is currently lacking the ability to enlarge received faxes as small text is often too hard to read. It is certainly a functional product with good features..Version: 4.5
✓ ⚠️ Indeed a scam, please bewareThey promote a free trial. Once you’re on the free trial, it actually does nothing. They have two types of plans : One is named "iFax Monthly with 7-day trial (1 Month)" : this one does actually nothing in the app. It doesn’t allow you to send a fax nor get a number. This is the one you get when you open the app. Then there’s the real plan named : "Basic Monthly (1 Month)" (I hope it works, I haven’t tried it) When you open the app, you subscribe to the first fake plan, once you try to fax something, the application asks you to subscribe to their "Basic Monthly (1 Month)" plan. Since you think you are already subscribed to the trial, you follow through with the purchase. Since you switch subscription plan, Apple charges you for the second plan, priced at 36$ something… It is a fraud..Version: 8.65
✓ Double billed me for 3 months— apple won’t end it. No customer service deptThe writing is invisible to give a review when using their store. It didn’t even send my review so I had to go into the iPhone app to write this review. Very suspicious especially since I received more robocalls after getting this app. This is a bad company. They have double billed me for 3 months. I reported it to the company and no reply. I am being double billed for an annual subscription and monthly subscription. It took me 3 times on the apple app to try to cancel the subscription. Just don’t use them ever as there are cheaper products and better products out there. Still waiting for my refund 3 months later and refund..Version: 8.31
✓ Terrible app, one to avoid.App supposedly charges about£0.26 per page. Well it does not. I sent a fax containing 9pages. App reported as having only sent 2 pages but charged for 9 pages, I sent a message to support and did not receive a reply. Having already bought credits to send faxes, decided to try again as the faxes were important. Got many emails staying faxes were not sent but credit was deducted from the account. On one screen of the app it is still showing as only two pages were sent. You have to open another section to find actually how many pages were sent. I found that all 9 pages were sent the first time. It could be an oversight but for an app that has been around since iPhone3, it seems unlikely. Maybe they are banking on people downloading the app for a single use(a likely situation), to be hoodwinked by the app misreporting numbers and trying again. Ordinarily I would not be bothered to go on a rant of a review, but the patronising attitude of the "support team" and the latin on their website just irritated me..Version: 5.6
✓ Big fraudThey take subscriptions automatically after being cancelled and had to chase through bank to cancel. No refund was issued. Avoid by all means..Version: 8.33
✓ Great concept, but...I think $10 for 200 credits is a tad bit ridiculous. It should be charged per fax, not by how many credits you have. I needed 52 credits to fax 8 pages, but they had very few options. I could buy 15 credits for 99 cents which obviously isn't enough... Or you could buy 200 credits for $9.99 which is obviously WAY too much... I'm never gonna use 148 credits. This was a one time thing and now I'm out ten bucks for something I could have done for much cheaper at a FedEx store...... I really wish I could get the rest of my money back as I'm broke to begin with..Version: 6.0.20
✓ 2 step verification failedIt ask me to do the 2step verification with my phone number. But it always failed and I cannot log in.Version: 8.43
✓ 80mbIs it a movie? Why do heavy?.Version: 6.0.20
✓ Not available in AustraliaLooked good but could not use as I’m in Australia.Version: 8.68
✓ DisppointedIt did not work for me!.Version: 8.85
✓ Stole my Apple credit with a fake FREE trialI downloaded this app to try it and after sent one fax, I saw that my 25$ credit on Apple was gone. This is ridiculous..Version: 8.14
✓ Awful!!!Ridiculous app!! I downloaded the free trial, only to discover I have been charge almost $300!?! I can not figure out how to get my money back. I have deleted the app immediately. DO NOT DOWNLOAD.Version: 8.13
✓ Garbage app unless you live in the US or UKMight be useful for the app developers to include the details of which countries it works in before you are signed up. A joke or a scam service..Version: 8.35
✓ MisleadingThe 7 day trial is misleading, why did I get charged 21 dollars?? I want a refund I only send one fax.Version: 8.13
✓ Decent app but dodgy chargingThe app works fine. It’s their billing that I’m having issues with. First, when I bought the subscription for unlimited faxes and for having a fax number, the subscription didn’t show up on my app until I contacted customer service. Later on, when I sent faxes, they start charging me more money for sending faxes even though I already paid for unlimited faxes and they refuse to refund me the money. UPDATE: In response to the developers, I did contact iFax customer service and they said that they couldn’t do anything and that Apple had to fix the issue, which they did. This wasn’t the first time I had billing issues with iFax..Version: 6.1.6
✓ This App is a Fraud!!I am giving one star only to show how bad this app is, only if there was a possibility of giving a minus star. This app was the worst experience ever. Installed the app due to urgency and paid the charges to send an important fax. Money was deducted but fax never went through. After multiple complains I did not even get an apology, forget about any refunds! Had to use an actual fax machine to send the fax at a much much lower cost. Take my advise and stay away from this app and its developers!!.Version: 4.99.21
✓ Keeps trying to charge for feeI cancelled my account on Feb 3, 2022 and the ifax people are still trying to charge me for services. I have followed the directions to cancel the account yet the continously try to charge me the monthly fee. Fortunately the card they are using had to be replaced. I would be very cautious of this company if I were you. I have tried emailing them and no response and yet they continue to try to charge my account. Every month I get an email saying my ifax account is suspended due to non payment. Fine I don't want the service but why keep trying to charge since the account is cancelled and why doesnt ifax answer my emails asking them to stop trying to charge me. Just poor customer service. I only used them one time in the 7 day period. Then cancelled them on 3feb2022....yet they keep trying to charge me for monthly service fee not trust worthy at all.Version: 8.42
✓ Not happyDo not even take the trial as i was charge even after requesting not to take any payment plan and only wanting the 7 days. Paid with credit on day i sent fax but was charge monthly and yearly on same day. They are not even responding as requesting refund since march 7, 2020.Version: 7.8
✓ Before Exp free trial I am charged 37.xxBe careful 😡 do not use this app they will charge you for trial. Apple says subscription credit Req is not guaranteed.Version: 8.79
✓ Lots of potentialI downloaded this app needing to send a fax. One fax, maybe it will be a year before I need to send another. I was eventually successful though found the experience quite glitchy, and with considerable lag. The connectivity with DropBox is great, and the options seem to be all that I would need. Somehow the app managed to override my input about the country of origin (61) with its little flag icon (USA) so it failed to send on first attempts. Also, I liked the signature option but I couldn't escape from the signature pop-up window without cancelling the entire draft!.Version: 4.99.4
✓ Locked my account and customer service doesn't respondI got the below error message: We've temporarily suspended your account due to potential spam violations. Please contact iFax support for further details. The customer service hasn't responded even after being contacted multiple times. 👎.Version: 7.8
✓ Constant Problems & AWFUL customer serviceI wish I could give no stars and I understand how important reviews are so I do not make this claim lightly. I have had many problems with iFax, I purchased unlimited so I wouldn’t have to deal with credits as I fax often enough to warrant it and every three faxes or less it will tell me I do not have enough credits! Which when it shows the infinity symbol is extremely frustrating. The first time customer service told me to shut it down and restart and try again. Then they’ve asked me to show proof of purchase on credits when I have sent proof of UNLIMITED... I have missed deadlines now because they do not respond to emails efficiently at all. Currently Ive sent 5 and received to response. I am so upset that I have wasted my time and MONEY!.Version: 8.0.7
✓ Can’t Even Fax After Paying - Took My MoneyI previously had an option to pay a certain amount for a certain amount of fax credits. I paid $9.99 for far more credits than I needed to send a 6-page fax. This went fine. The fax was sent. Fast-forward to today, and I need to send a two-page fax. My credits are gone. And the app forces me to buy a subscription for $24/month to send the two-page fax. I try to send the fax, but the app says my email hasn’t been verified. How is that possible when I sent a fax without a problem and using the same email not two months ago? So essentially they take my money and I can’t even do what I paid (now twice) to do? This is the worst ever. And I’m so tired of this Millennial/Gen Z- era nonsense of emailing “support,” having your request going into some vortex, and never hearing back from anybody. Can we go back to the days when people answered a phone and to getting real customer service?.Version: 8.3
✓ Useless. Waste of money. Cancel it.Wish I’d never bought it..Version: 8.21
✓ This company will not cancle your subscription!I tried their free trial and decided that I did not need the subscription so I tried to cancle however the company will not stop biling me. Over numerous emails with customer service asking for them to cancel my subscription they will not cancel and stop billing me. They continuously direct me to a website with instructions to cancel however when I go to that website there is no options to cancel. Multiple phone calls tk customer service have been the same result. My next step is to talk with my bank to see if they can stop the subscription charge….Version: 8.25
✓ Toll free optionsI have a toll free number to fax to (800#), and it is super challenging. So much for user friendly! Disappointing from Apple.Version: 8.78
✓ Billed for faxes that never sent, tech support very unhelpfulI downloaded this app to send an urgent fax, got an error page 4 times asking me to retry as the fax had not sent. Gave up and used another app but then found I had been charged for the 4 failed faxes. Raised this issue to the app support team who were very unhelpful and refused to listen to or attempt to understand my issues. They were insisting the app would ask me to sign in/register before sending despite me sending screen shots to show it was possible to attempt to send a fax without signing in. I suspect this is the cause of the fax failures but the support team refused to look into it as they don't acknowledge that the situation is possible! Frustrating!.Version: 4.99.36
✓ ***Scam App*** EXPOSED!!Now I love leaving reviews, none I enjoy more than exposing ppl, I became annoyed when at no point was it mentioned that you would have to pay for any service... So I was lead to creating a fax, spent a few mins getting around the apps workings, then the time it took to create the fax. Now I don't think it's too much to ask that you get a little polite notice stating "Hey although this apps free, the service isn't and you will be charge ??.?? For sending each fax" than allowing users to gain the impression it's free all through the process until you hit send and only then you get the where's my money for this fax notification... Another "Shaddy dealing by a Rin Tin Tin outfit" exposed!! Hope you guys read your reviews, not as much as I hope the next person who considers downloading your app will read it..Version: 4.96
✓ Poor reviewThe system is really awkward to use, it has become more cumbersome than in the past. Not sure that Microsoft acquisition has made it any better…..Version: 8.71
✓ DONTFake , paid and didn’t work.Version: 7.2.16
✓ GrrrrrCan't make this send fax from New Zealand. Totally frustrating.Version: 4.99.17
✓ No free trialPlease Do Not trust them. Misleading promise with the free trial..Version: 8.55
✓ Too expensive, no inexpensive optionsNo pay per fax option, and they want you to pay way too much to subscribe. I seriously only need to send 1 or 2 faxes a YEAR..Version: 8.57
✓ Could be betterI gave this app a three because I'm charged .99 cents for anything less than 5 pages instead of the cost of each page separately. Additionally, when I sent my first, two page fax, I was charged that .99 cents. Ok, fine. Which tells me I should have three pages left that I can send before paying for another 5 pages. WRONG. It didn't save a purchase history of remaining pages, the app simply charged me another .99 cents for two more pages, totaling at 1.98 for 4/10 pages. So app makers, either charge per page, or make a balance of remaining pages before purchasing more pages. Also, now I’m locked into a monthly subscription? How do I get out of it??.Version: 8.11
✓ Incontinent before even startedApp pooped the bed as I was setting it up during 2 Step Verification - decided my valid phone number wasn't valid enough...that and immediately deciding to charge me the not basic service immediately vice basic without having to go to settings to sort it all out after the fact didn't bode well for me..Version: 8.60
✓ Beware of potential scamI don’t usually need to send faxes but just had something come up where I needed to send 3 faxes, so I tried this “free” app. I sent one fax of 4 pages, received calls from recipient that one page was missing and one only came through 1/2 way (with the most important part, my signature missing), so I deleted it to try something else. Next month there’s a $170 charge on my credit card bill, which is strange because I make sure to keep any cc info out of my Apple account after signing up for a “free” trial of Apple Music. Apple must have taken one of my cards info from my Apple wallet and charged me for a subscription for this, which I never would have signed up for because I’ve only had to fax one thing in past year..Version: 8.42
✓ RubbishTry training a pigeon to send your communications will be simpler.Version: 8.8
✓ Can’t use until you sign a contract.These apps should let you know they are unavailable for use unless you sign a contract first. Who wants to do that on an app you know nothing about and how well it’s going to work. Not to mention you’re giving up personal information for something that could be a piece of junk. You business people need to get your act together..Version: 8.65
✓ Trial version cost me $260+ with no refund in sightI downloaded the trial version of the app and was accidentally charged over $260 for a year‘s version with a phone number. I neither want the app nor the phone number and have contacted this company several times to have this error corrected. I have not heard back from them over the last two months. What a rip off! This very much feels as though I have been stolen from. I do not recommend this company for that reason..Version: 8.33
✓ Signing documentsFaxes are so outdated but still needed. I had paid for iFax credits which disappeared somehow and now I am being charged monthly and the capacity to sign the fax has also disappeared along with my money..Version: 8.25
✓ UnrealTwenty confirms to my email address that go in a circle. and still unable to send fax .This is simple admin and programming issue. I can’t imagine what cancelling this app will require.Version: 8.14
✓ Used to be great. Not anymoreLike everything else this is now an app that hides charges, updates weekly always with half tested new features. Then even if you’ve been using it for years and you have credits tricks you into a free trial. Typical of all the greedy developers that have capitalized on embedded advertising and in app purchases. On top of that it never syncs with Dropbox. I’m looking at the file I need to attach in Dropbox on my phone. This app can’t find it. It used to work great every time. Since they went to the in app purchases stuff it’s never been the same. A constant annoyance every time I fax. Since it’s so rare I was putting up with it but today was the last straw. I’m deleting it on my iPad and iPhone and praying I can cancel whatever popped up when I launched to start my demo subscription..Version: 8.8
✓ InconsistentFor the 4th time, we have attempted to use. Each time the app “warned” subscription was expiring; although we paid the annual subscription fee, it kept wanting to charge the monthly fee. Apple was wonderful and credited back the annual fee each time... When it did work, it worked smoothly. We were able to choose a number, personalize the fax cover sheet, and send a fax; however, EACH time (today again), it says max-usage and subscription expiring. Selecting the Pro-plan. Note: we have only sent 4 faxes in several months. We are once again - no more grace - going to cancel & request refund for non-operation. Each time we receive a friendly, proactive, and professional response; but, it must be an auto-reply, for the correction never occurs. Sad to say, consistency is more important than niceties....Version: 8.11
✓ Clunky and awkwardNot intuitive at all. you'd think you'd just write in the boxes, sign your name and it'd look like a fax/letter and then you'd hit send, but it doesn't. Weird as hell. Signature goes on its own page when trying to insert it on document eg sincerely (your sig) your name. = Nope its on a new page alone or on the cover page (if you choose to use it) which is a waste of paper. For some it would be easier to goto a shop or maybe needs a few more apps to work easier = more steps to type in another app then open in another, sign, then save as pdf then attach as pdf then finally send..Version: 4.6
✓ Misleading Subscription TitleTitle was trial month but it charged for month and then no response to contact support!.Version: 8.44
✓ Didn’t work for out of country facesReviews looked ok, probably would work for US or Canadian fax’s but could not get it to accept a European fax number. Nice it has the pre populated county code but then truncates the fax number. For this it’s a no go application..Version: 8.82
✓ Image sent too poor to readI recently got iFax because I had to send a form to my doctor and another one to my sons to be filled out and returned to school. I filled out both phones on my phone using Adobe and then save them to send to doctors office . The first fax was a little challenging to send because the fax number you are sending to is not entered on the screen with the rest of the cover page information. But that’s easy enough to learn so I guess it wasn’t too hard, but it went downhill from there. Both doctors offices complained that the was fax cover page was too faint to read. Likewise neither office could read information entered on the health forms themselves. I ended up driving to one office to deliver the formwhere I was able to see what they received and that it was also very grainy making even words like Name and Address too challenging to read. Overall I would call iFax a dud..Version: 6.1.1
✓ DO NOT USE!!! Class Action Lawsuit needed...This company has proven to be untrustworthy and negligent. I strongly suggest not purchasing from them or doing any business with them. I paid through my Microsoft account. Still, the company never responded to any of my emails and never provided a refund for me not being able to use the service that I paid over $100 for. I was still being prompted to choose a plan and pay after already having done so. Therefore, I was never able to use the service. Class Action anyone??? Overpromised, never delivered, never fixed, and never refunded money owed back..Version: 8.58
✓ Didn't work for me!Couldn't read pdf from my scanner even though my scanner offered to open with APP. Doesn't read from my pdf APP or GOOGLE DRIVE. I can't see a use for this APP for me. Must be something better out there!.Version: 4.96
✓ IFAXUseless in New Zealand! Why doesn't the download site advise when there are limited countries? Will be seeing a refund..Version: 4.7
✓ ScamI tried the free trial fo literally 10 minutes. Tried to cancel it and of course it would freeze every time. So i went to the App Store and canceled. It showed it was canceled. Later I get charged for it because apparently i signed up through the app and also the website for the same service? That makes no sense. How can I subscribe to same service twice? And when i tried rectifying this they refused to give me my money back. Obviously if I did this it was an honest mistake brought on by a confusing app. It’s not like I’ve been using the fax. There was never a way for me to find out i was still subscribed because the free trial was for 7 days, day 8 i was charged. App store showed subscription was canceled a week ago..Version: 7.2.8
✓ No replyI’ve written to the customer care multiple times but I haven’t heard back from them in weeks.Version: 8.42
✓ Disappointed 😔I have been a longtime user of iFax and would always sing iFax praises to others on being easy to use, cheap and able to send quality faxes right from my phone. Now, today I go into it and up pops a free 7 day trial and then subscription prices. I went back to the app store to try to get some sort of hint as to why I could not buy credits as usual. I am so disappointed to learn that iFax now appears to be subscription only. I don’t own a business, so therefore I do not have a need for an all the time subscription service and simply used it when needed to take care of personal business by buying credits. You’ve lost a faithful customer by making this change!.Version: 7.8
✓ Terrible customer serviceCustomer service does not properly resolve the problem. Everything is by Email on there time. My issue was not resolved and now I go to my account and they took $10 a month after I tried to get the problem fixed and no longer have the app. On top of that when I go to download the app it is wont let me. I now have to go online and REMOVE MY CARD FROM THIS TACKY COMPANY THAT DOESNT REALLY HAVE IT ALL TOGETHER WHEN IT COMES TO CUSTOMER SATISFACTION. After going online I update my card info since they take your money on their time long after you stop taking them serious, they locked my account for security reasons. This company is really trying to stick me into paying for a plan that I no longer want and CANT ACCESS. I hate ifax.Version: 8.13
✓ Do not recommend you click in to this applicationThe trial period was full of “technical problems” from the beginning. Assigning wrong fax number and a fax that was supposed to be sent to me went somewhere else. This is a huge privacy concern to me. Unfortunately they have charged my card 2 times even though I have canceled an erroneous click during the trial period. During this trial period, I sent many communications to the customer support person, explaining this several times during the entire process. They ignored the parts of my communication about this. They then only focused on the technical aspect without addressing the subscription issues. They finally assigned a different number through the technical team, but never was the over $100 charge removed. I have now requested they have the sales person provide all my communications to the manager, and am waiting for the response. They now say I have to go to Apple. This seems to be getting worse. I will wait for response and update this depending what happens. I have given them every chance to make this right. The sales person actually said they only get paid a commission for what they do. Basically that would mean to me they ignored my requests because they did not want to lose commission. I believe this is not a good message for the company to send to customers..Version: 7.2.13
✓ HORRIBLE, NON-EXISTANT Customer supportI purchased a free trial for this app and decided it wasn’t what I needed so canceled my subscription. The app charged me $100 anyway in spite of canceling the subscription within the allotted timeframe!! I even received a confirmation email that my cancellation was successful. Since there is no customer support number to call, I used the customer support email to explain the situation and request a refund. No response from them at all! Buyer Beware: DO NOT SIGN UP FOR THE 7 DAY “FREE” TRIAL!!! You will be charged even if you decide within the timeframe to cancel and no one from customer support will respond. I see multiple complaints now from other reviewers about similar experiences and I also see the response from the app to email customer support....BULLSH*T!! You can email them til the cows come home and no one will get back to you..Version: 7.2.15
✓ Can’t fax to 1300 number in AUCan’t seem to fax to 1300 number in Australia, and even if that works, it would be better if there’s a pay per fax option..Version: 8.66
✓ Fraudsters at work!They charged me for annual subscription which was around $255 and then later suspended my account. Then they charged me for monthly subscription and charged $32 again. I reported to Apple and they refunded the monthly subscription but I am unable to use this service still even though I have already paid for their annual subscription and technically should be allowed to use this service until November 8 2023. Take my word and use any other reliable fax service with better billing that actually lets you use the service after charging you..Version: 8.58
✓ Warning! Scam!! They charge me and fax didnt go thru!! Theybdont refund!! Beware they scam!!!I have sent a fax but didnt go thru, i got charged £1.50 for the unsent fax, then sent several emails where justvthe first time replied asking me the number where i sent the fax, after that they didnt reply me anymore althought i have sent them several emails, beware if you dont want get scammed, Apple should take action against them!!!.Version: 4.97
✓ TrashBad.Version: 8.25
✓ Horrible Customer ServiceThe trial week worked perfectly. Then, after my subscriptions were charged for both a fax number and the unlimited fax service, my assigned fax number updated to a suspended status. I contacted customer service several times, received completely basic responses from them to relog the app and check my subscription status. Of course, I'd done both before contacting them. That was the last response I received, even after asking them more than once if there was anything they could do on their end to resolve the issue. So now I'm out the very hefty annual fee for a personal fax number and the monthly fee for a subscription I have no way of being able to use. I know there's a lot going on in our world right now. I do understand that. But a simple response stating "We'll look into it" is better than silence. Please refund my subscription fees. I've already deleted the app..Version: 7.8
✓ Not that goodPros: Installed quickly and allowed me to send a file saved in OneDrive via Fax from my IPad Pro in under 5 minutes end to end. Cons: - Did not work with keyboard entry from Magic Keyboard (seems like a few apps including HBO max have issues with Magic Keyboard entry, but that’s very few and far between). - When it prompted me to verify my cell phone number, it kept saying invalid token on that step. - The document I selected was a portrait mode PDF. However, when it rendered the fax to me in the preview, it was showing as a landscape document, with the content distorted (wide and short), rather than having the option to rotate the content to fit the fax paper size. - Charge is a little outrageous. I could probably buy a physical fax machine for not too much more money. Maybe charge should be per fax sent since it was a one time thing for me. - I am using stage manager for iPad. The app is not optimized for Stage Manager and would not render in full screen or resize in multiple window sizes like other apps do. I canceled the trial after the first fax was sent. It is not that great..Version: 8.62
✓ Refuses to send a fax, complicated user interfaceJust not an efficient app design when entering fax number or searching for Contacts.Version: 8.16
✓ Slow!Don't bother trying to use the signature function 'cause it gets stuck and u'll have to shut it down and start again. It's very very slow, but if u r not in a rush it's working. Defo good value for money if u need to send an international fax..Version: 4.95
✓ Not what it claims.They ONLY offer fax subscriptions now even though they claim in several places to have other options. (Like free or pay per transmission.).Version: 8.33
✓ It works.....I found myself in the extremely unusual situation of having to send a fax whilst out and about, and this seemed the best on offer. It worked, but my text was limited to c. 20 words, and it took around 10 minutes to confirm it had been sent. I also got the first one free, and was informed I would be charged thereafter. There won't be a thereafter - thank god faxes are dying out..Version: 0
🙂 IFax App Send Fax From iPhone Positive Reviews
IFax App Send Fax From iPhone works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact IFax App Send Fax From iPhone.
⛔ IFax App Send Fax From iPhone Problems
