GEICO Mobile - Car Insurance App Support

What is GEICO Mobile - Car Insurance? Description of GEICO Mobile - Car Insurance 1861 chars

Life is full of lane changes. Some expected. Some not as much. No problem, because the GEICO Mobile app is here to lend a hand if you ever need a quote, policy update, tow, or you just need to change your address. Now, when life changes lanes we’ll be right there because we’re always headed in your direction.

Not to toot our own horn but we’re the #1 Insurance Mobile App. Find out why below.

FEATURES

DIGITAL ID CARDS
The days of rummaging through your wallet, past expired gym memberships and old receipts to find your insurance ID cards are over. Now they’re always easy to access right on your phone. Access them from the app or add them to your Apple Wallet.

BILLING - MAKE A PAYMENT
Now you don’t have to slow your roll to pay or manage your bill. The GEICO Mobile app makes paying on the go easy with numerous payment method options such as Apple Pay as well as flexible payment amounts that fit your needs.

ROADSIDE ASSISTANCE
No one likes being stranded in the middle of nowhere – or even in the middle of somewhere. The GEICO Mobile app lets you tap for a tow anyplace, anytime.

SUBMIT AND MANAGE YOUR CLAIM
Let’s be real - claims aren’t fun. A fender bender, crash or broken windshield can all be nerve-racking. That's why GEICO Mobile makes it easy to file and manage a claim.

YOUR VIRTUAL ASSISTANT
Ever wish you had a teeny tiny person in your pocket that you could ask questions about your policy, billing or more? Us too. So just ask GEICO’s Virtual Assistant.

VEHICLE CARE
Vehicles need tender loving care too. That’s why we make it so easy to get your car serviced, find out about recall alerts, and even get maintenance reminders. It’s like a hug for your car.

NOTICE TO CALIFORNIA RESIDENTS: See our CA Notice of Collection: https://media.geico.com/legal/privacy_policy.htm#california_residents_collection

GEICO Mobile - Car Insurance App User Reviews

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GEICO Mobile - Car Insurance Pros

✓ Stolen MoneyThis insurance company automatically withdrew money from my bank account and then tried to withdraw it again from my other bank within 2 days. Then they proceeded to tell me that they never received a payment. They took money from me and then told me I still owe them. Then proceeded to say they don’t know where my money went. They say they had the same issue happened to numerous other customers and they tell you that you must submit your bank statements to get credit for the money they stole from you. Then even after you submit the statements they say it’s not good enough. DO NOT USE THEIR MOBILE APP. You will LOSE MONEY and they will lie to you. Do not go through Geico! They do sketchy stuff and then when you call, they give you the run around and blame you for everything. Literally the worse insurance company. They steal your money and then tell you they don’t have it so they can make more money off of you..Honesty & IntegrityVersion: 4.37

✓ Great app, great service except for claimsHave been a GEICO customer for many years. The service and app are great. Had a minor accident a couple of months ago. Initial processing was great. The car was towed timely and we were given a rental for a month. Unfortunately, the claims process soon became absolutely painful. The underwriter was not responsive, used an inappropriate comp, and created a nightmare for us. Delay tactics and stonewalling were used to force us to accept a low settlement amount. We had to return the rental after a month and GEICO dropped the dismantled car in our neighborhood to avoid paying garage charges and without our consent. After almost 2 months of no response and upon escalating the claim internally, we were able to reach acceptable agreement. Even then, the underwriter didn’t clearly explain what we need to do nor was interested to help. I hope this was an isolated incident. Our claim processing has left me deeply disappointed in a company that I thought was a leader in the space and one of the best. Fairness and customer service for claims should definitely be reviewed and improved..Northern VA customerVersion: 4.42

GEICO Mobile - Car Insurance Cons

✗ Careless!!!Be careful because initially they will be soft with their rates and everything. I’m very upset with them because I was a customer with them for more then five years or so and the one month a had problem with my bank credit they report me and left me without insurance and I had no Idea! I was on autopay but someone stole my bank card, so the autopay with them didn’t go through! But the only thing they did was send me an email to notify me who the hecks checks their email constantly and also with all those spam that you get. They didn’t bother to call me to leave me a voicemail or a text or anything! People have a lot going in their life sometimes but by the time I remembered 10 days had passed, But it is incredible that they can’t forgive you and hear your situation FOR THAT ONE MONTH!!! They just went ahead and cancelled me and report! How dare they how is this caring about your customers. I mean not even one month had passed for them to do such things! It was just this One Time…I was on autopay without missing any payment! Went I told the guy who answered He didn’t care he just sounded like a machine telling me what they did and when i told him my situation and told him i want to get back on they double the price almost $300 dollars!!!.ArisalvadorVersion: 5.52

✗ Ca use some improvementsThis is mostly feedback for drive easy. I love the idea and it’s great to keeping your rates lower and making sure your kids are driving properly. However there are a few cases it doesn’t handle or doesn’t provide enough feedback for driving improvements. First and and the most annoying is distracted driving sensor. I get the idea, and I actually never handle phone when driving- I use Siri and hands free. But I never drive alone and my kids or other passengers will use it to search places for the next stop or set music play lists. The app will count this as distraction and there’s no way to to tell it that it was the passenger. I wonder how this affects my rates. Second issue is feedback. It will tell you when you did a hard braking and show on the map, but nothing on smoothness or cornering. How can I improve my driving if I can’t say where what was done incorrectly? Finally, there’s no easy way to provide feedback in the app, other than submit a technical issue. Hope Geico is paying attention to reviews..Vik ZVersion: 5.38

Minor adjustments, major impact. This update is like adding the perfect seasoning to your favorite dish - small changes that elevate your entire experience..