Scanner Pro・Scan PDF Documents App Negative ReviewsReaddle Technologies Limited

Scanner Pro・Scan PDF Documents Negative Reviews

4.8
4.8785 star

Total 42 Negative Reviews

Scanner Pro・Scan PDF Documents App Complaints & User Negative Comments 2024

Scanner Pro・Scan PDF Documents app received 42 complaints, negative comments and reviews by users. Have you ever had a bad experience using Scanner Pro・Scan PDF Documents? Can you share your negative thoughts about scanner pro・scan pdf documents?

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Scanner Pro・Scan PDF Documents for Negative User Reviews

Not the most user friendly scanner appPrevious versions had a retake button which was beneficial for people like me who have hand tremors. Now to retake a page it is hidden in a menu item and only appears when you delete the page entirely. Whole process is far more cumbersome than I would have liked. Otherwise the app worked fine enough..Version: 8.2.6

Presque IrréprochableCette application frôle la perfection. Elle est bien meilleure qu'un scanner traditionnel. J’ai omis de marquer 5 étoiles parce que cette version laisse parfois un cadre inexistant sur les bordures des documents. Dans certaines conditions les couleurs du document original sont altérées..Version: 8.13

Almost PerfectThere's a lot to love about this app. It's simple, intuitive, and does a great job at recognizing pages and transforming them into quality scans. I love the custom share sheet and integration with iCloud Drive. It's almost perfect, but I'm deducting two whole stars in hopes that it'll bring attention to the fact that the app chokes when I need to scan more than a handful of pages. For example, I wanted to scan 35 whole pages yesterday. By the 8th page, the app was glitching out and slowing down on me. It was barely usable, but it worked—up until when my phone (a 7 Plus) literally overheated and rebooted. My scanned pages were still there in the app, but it was a nerve-wracking experience when I really just needed the scan done quickly and uploaded. I understand that it must take a lot of processing power for Scanner Pro to do what it does, but if I paid for a Pro app, I'd want to be able to seamlessly scan a whole bunch of pages in one go. Regardless, if your particular use case is light, you'll be satisfied with Scanner Pro..Version: 7.3.2

Scanner excellent but OCR needs workThis app does a great job of scanning documents. The part that allows resizing of images is the best I have used. Where the app is let down is with the OCR; the English version picks up characters superbly but unfortunately often runs words into each other without a space (as many sentences as not has this frustrating error). To edit the text document, you then need to copy it into another programme (such as MS Word) which highlights another shortcoming of ScannerPro - the selection tool; it is extremely difficult to drag the selection highlight to more paragraphs, and impossible to highlight more than one page at a time to copy for pasting into Word..Version: 7.0.2

Awesome app, questionable teamLove using Scanner Pro. Been using the app for over 4 years and always works well while rarely encountering any hiccups. The one piece that is concerning though is that the team claimed to have just banned Russian users in this last software update. This is deeply concerning as these citizens are being punished for the actions of their government. Those 2 entities are not the same, and one group has significantly more influence and blame than the other. These citizens are already having a tough time being strung along into a conflict that 99% of citizens don’t care for. I’m not talking down what’s happening in Ukraine; just wanted to highlight that your actions are not helping anything conflict-related, and are only hurting average citizens who want no part in conflict and are just trying to live their lives + look out for their family. Just something to think about.. Will change review to 5 stars when the creators stop cancelling Russian citizens who have been strung along into conflict against their will + are already dealing with deplatforming across financial platforms (banks, credit/debit card, fintech apps)..Version: 8.7

Annoying limitation hobbles appWhen "scanning" photos already on your camera roll, the app doesn't allow you to access your custom folders. So if, for example, you have thousands of photos and you want to scan a few older photos to make a pdf, you have to manually go through your entire camera roll to find the photos even though they might otherwise be readily found in a custom folder. The developer has been aware of this limitation for a while now but so far has not shown any inclination to fix it..Version: 7.3.18

Auto upload hasn’t worked in yearsI’ve tried Dropbox and Google drive, every setting and it just isn’t reliable. Get something else.Version: 8.13.1

Does not work like it used to.Too frustrated. Been using for years. Lost all my scans. They are in iCloud but not in app. I can’t scan anything new as it won’t be with the rest of my scan. Contacted support tells me to log out of iCloud and log back in, reboot ph etc. then the icloud settings will appear. It does but it’s there for a few minutes and then gone. So, they tell me to do it again!! And they take soooooo long to respond. What a joke! It is so inconvenient!!! Logging out and logging back in means I have to reset up my wallet, backup settings, find my etc. Can’t keep logging out!! I have tried removing and reinstalling the app as well. No luck. Readdle removed iCloud sync functionality that was there and now are charging subscription for it!!! Good app is now complete useless! Too frustrated. After $$$$ only!!! Restore the app the way it was!!!!!!.Version: 8.5.1

Crashes randomly when scanning a lot of pages in a rowVery disappointed lately where I’ve had a couple occasions I’ve tried to scan a bunch of pages and the app will crash and I lose a bunch of scans I did. Just now I was over a hundred pages in and it crashes and I lost the last 40, and now I have to rescan them all. Lame..Version: 8.13.1

Misguided nationalistic vilificationPunishing people for the actions of their government seems wrong. Did people ban US customers over the illegal invasion of Iraq? The manufactured war based on the WMD lie? Are you not accepting US customers because the US is engaging in a genocide in Yemen? Of course not, for several reasons. 1) These actions have nothing to do with the general US public. 2) You'd go out of business, wouldn't you? 3) It's not acceptable to vilify a nation unless it's a very specific nation. I'm a Serbian-Australian. Not Russian.… but this whole thing has gone too far, in my opinion. Do better..Version: 8.7.3

Stop asking me to rate youI’m giving this a 1 star because it’s very annoying!.Version: 8.16.1

Sync issueI have been using this app since beginning. I totally loved it and bought pro version. But since last few months I noticed it stopped showing me my all the old scans in apps, though I can still see them in iCloud Drive. It’s shame their support team either couldn’t solve the problem asked me to wait for next update. They lost the credibility. It’s of no use if this is such unreliable app where you don’t see your old scans.Version: 8.0.2

Hate the built-in advertising!I’ve been an enthusiastic user of the full version for several years, and it has worked very, very well. And the latest version continues to work well. However, under the guise of ‘making it easier’ the newest version inserts multiple non-standard icons into the share sheet that are attempting to convince the user to install/purchase more of their products! They are not coded like normal share sheet entries, as they cannot be re-arranged or switched off! So, every single time I open the share sheet to run a workflow, I’m faced with multiple attempts to upsell me to the vendor’s additional products! Thank you Readdle, I’ve checked out your other products via the App Store, and, at this time, I have no need for them. Now please get your advertising out of my face. No - this is not making things better for the user. If I wanted to be bombarded with advertising, I’d log in to Facebook!.Version: 7.5

Icloud saving is all messed upAll the files I've scanned over the past year or two are all mixed up (doesn’t sort by date properly anymore), and many of them that are showing in my iCloud folder are not showing in the app anymore. Its now very difficult to search for documents I need, because they do not order by date..Version: 7.3.14

Once the greatest scanning apps turns to greedy subscriptionsI used this app to scan everything and digitized my entire filing cabinet! I understand the necessity to generate profit to offer more features and updates. However, there were multiple avenues that could have been taken. One, being an option for a lifetime purchase in an addition to a subscription option for those who only need the locked features temporarily. It’s a shame what’s happening within the App Store. The introduction of the subscription only option caught me by surprised. This is an app I’ve purchased in full and used for a long time. Never thought this developer would stray to subscriptions. This WAS the gold standard scanner app for iOS and I would have happily purchased an add-on to support continued development. Another one sent to the bin due to greed..Version: 8.14.3

Can’t uploadI am trying to upload the pdf to google classroom, which used to able to upload. But the last couple months wasn’t working anymore. Please fix this..Version: 8.13.5

I can’t download my files!!Just when I needed my documents I can’t get them. I hope I did not lose years of my files. Please fix the issue!!.Version: 8.13.4

Needs improvement.Works very well... however it doesn’t adjust images as well as another app I have used by Evernote called scannable. Scannable makes documents easy to read straight off the bat... this app you have to get in there to adjust contrast and brightness to make some text readable... it also doesn’t work well with small text... pretty disappointing considering I had to pay for this app but scannable was free..Version: 7.3.14

What happened?Having previously given a five star rating, I am reducing this to two stars. Recently the App has defaulted to automatically operating the camera for scanning and takes the scan before the document is lined up and properly focused on the relevant text. The mechanism to deactivate this ‘auto function’ is hidden on my iPhone out of frame, so I can’t revert to taking the scan how I want it to be. There is no ability in ‘settings’ to do this either! Still workable on iPad, but useless on iPhone!.Version: 8.12.7

Bugs in Flash when taking a new photo of a documentAfter the new update released 2 days ago, there is a bug when taking a photo of the colour document. Even though the flash is set as ON not even Auto but it does not turn ON the flash, it takes the photo then I have to press the flash button again and again to come back to same ALWAYS ON mode then take and it flashes for one photo, then when I take another the same thing happens. Please fix this bug that causing no flash issue when taking a photo of a document. Before this was working fine..Version: 7.5.1.

Scanner proUsed to be good. It has been messed around with too much and now doesn’t work effectively or accurately. Very seldom does it now scan without needing editing, if you change it to black and white it cuts out the extra colours, smudges, black marks etc. Otherwise you have to put up a with a poor quality scan, or keep re-doing it until you get near what you want. Waste of time. I have had this app for a number of years but will now look for something better. According to other reviews their is better out there now. May I suggest that the owners read more of the negative reviews, I have an up to date iPad Pro and an iPhone X, so it can’t be blamed on the equipment. I suggest going back to basics and correct the mess!.Version: 7.5

Documents lostDo not trust this app with your documents. I had used it to scan several documents over several months. I just scanned in a document, hit save, and my entire documents were spontaneously wiped and it reset back to the “scan your first document” screen. I’ve lost documents with their other apps too. As much as I like the UI of Readdle apps, I’ve lost documents, documents have failed to load in times I’ve need it to. EDIT. Thanks to developer for the response. I was extremely frustrated with the app because it let me down at a time I really needed it to just work. Regarding the “Use iCloud for Sync” option. It does not appear. Neither does “Store Scans in iCloud Drive”. I know where it should be because I see it on my iPad (right next to “Wi-fi Access”) but the option vanished on my iPhone. iCloud was previously working with the app, but since the app crashed badly I can’t get it back. The option for Scanner Pro under iCloud settings is still enabled too. Incidentally I later found that my disk space was practically full so this must have been why the app behaved erratically - the app really needs to handle this more robustly. I’ve since freed up 10gb so plenty now, and despite reinstalling the app still have no joy getting icloud back..Version: 8.2.5

App needs improvementI have owned this app and used it for years. It is nice to be able to scan all my receipts on the road. Recently more and more companies are emailing receipts and I have a need to compile these into a PDF and send them via PDF to our finance group. The problems are two fold. The only way to get the emailed receipt, whether it be a PDF or other type of document, into this app is screenshot it and then laboriously go back into the Scanner Pro app and import them into the app, where manual cropping is required. This contrasts with other scanning apps like Genius Scan which allows you to directly import them into the app itself from a menu that pops up in the actions tab (where you would forward the PDF or other document). Second problem is when the screen capture is imported, the quality is so poor that others cannot read the actual document at all. This is likely a compression problem or, more likely, a result of the Scanner Pro app trying to adjust the resolution/color to one of it’s four pre-determined resolution settings. I have asked Readdle to support the import direct function months ago with no progress shown. Therefore, I am likely making the leap to Genius Scan by Grizzly Labs until they fix these two issues. I do love Readdle apps and would easily assist them in explaining more as I truly believe they have an excellent suite of products. Problem is this is just not usable now for my circumstances..Version: 7.3.7

Worst update ever!Why oh why did you have to change what worked? Why have you moved the brightness and contrast sliders to the bottom of the screen where they cover part of the image? Why have you reduced the size of the crop image making it harder to adjust the cropping? How do you now move files into a folder? You can create a folder but there seems no way to then move existing files into the folder. The help file shows instructions for the previous version. Please revert the app back to how it was - it was brilliant. This version is horrible!.Version: 8.0.3

Bug in latest releaseDoesn’t respect your manual vs auto scan choice. Defaults to auto scan even if manual scan is selected. I read the developer response. They don’t say whether they are aware of this. And thanks, but I don’t want to spend an hour chatting with tech support. I’ve been using this app for ten years and know how it should function. Please take a look and see if you can reproduce this behaviour and fix it. Thanks.Version: 8.13.4

What happened?Used this scanner all the time. The app always recognized the edges of the paper with no problems at all. But for some reason after ios 11 came out it recognizes the edges very poorly. Now no matter how perfectly I position the document I need to scan, I still need to crop the edges manually after the picture is taken what wasn’t the case before. In the past my conspiracy brain always made me feel that as soon as the new iphone comes out my older model starts to perform noticeably worse. Now I can’t shake off the feeling that since in new ios scanner is available natively from the notes app, the 3rd party apps will slowly start to die off. Although to be fair I don’t see that much comments here that are complaining about poor performance of the app, so who knows, maybe it’s only an issue on my phone..Version: 7.2.1

😫 407 MB??? Seriously? Almost a half-Gig!Even the MS Word app is only 272 MB! I love this app and always considered it a 5 star app, but lately it’s gotten a little top heavy. 407 MB is to much for a phone app, especially in iOS 13 which is suppoesed to allow apps to be more memory efficient. Guess I’ll have to make do with just having it on my iPad. If it gets much bigger, I’ll have to only temporarily install it for special projects. Please reduce your memory footprint..Version: 7.5.11

UnstableFreeze on iPhone SE and unstable on other platforms.Version: 8.16

Please revertThe old ScannerPro was an app that was incredibly useful to have - a quick and easy way to scan documents and convert them to pdf. But with the update, ScannerPro 6 loses much of it's useability. It's slow and freezes often. The time it takes to simply take a picture is ridiculous. I ended up taking the pictures in iPhoto and converting them and even that took nearly 10 minutes for just 3 pictures. All the extra features have just made it impractical..Version: 6.0

Degrading over timeWorking as consultant, the possibility to scan documents on the go is crucial. And this app used to be cutting edge! But now with all new possibilities it has not delivered any thing new in years. I am moving back to Microsoft with Office lens and their integration with the cloud. The list of shortcomings is long: * The magnifying glass is a good but poorly executed as it is too sensitive and if you have a document with rounded up corners you’re at a miss. * Shadow compensation is a marketing gag but doesn’t deliver. * Recognizing corners has not improved an inch over the years. It struggles in so many occasions and situations, you wonder how other apps are able to create 3D maps of your environment and this one cannot get a white paper on dark background. * Ever trying to scan a shopping receipt? Well it will be compressed into A4 or Letter (depending on your default). Again with the Measure App I get to measure a 3D object but here it’s impossible for a piece of flat paper. * After all these years it can still not scan a document that is not laying flat but is curbed a bit. * And finally they’re political so correct that it makes me sick. Woke is good to include and exclude who ever is is in or out with current trends. Now the Russians are out because THEY as a people attacked another country. You really believe anyone cares if you discriminate Russians to disallow them to buy you app? At least it gives you a reason not to fix your app..Version: 8.7.3

ScanningIt’s quick & accurate but doesn’t access saved files at times.Version: 8.16.1

One should not mix politics with businessEspecially not when a company is part. 80% of the world knows that Ukraine /the US started this war back 2014 with the purpose to annihilate /decimate the Russians living there. Now when the Russians are actually responding, we see Ukrainian soldiers destroy buildings on purpose, loot and steal from the locals, while they hide in Civilian and public buildings such as schools, making them a military target. Ukraine is /was winning the media propaganda but now it has become clear for even the West (last 20%) to see what is really going on..Version: 8.7.8

PLEASE BRING BACK THE PHOTOS EXTENSION!!! 🙏The Scanner Pro extension in the Photos app is gone after updating to iOS 17 😭 There are so many perfectly capable document scanner apps available — but the one feature that put Scanner Pro miles above the rest was the Edit extension in the Photos app. The ability to auto-detect/manually adjust borders & apply Scanner Pro’s filters to photos that I already have in my Library without having to open a second app was my most cherished & frequently used feature. The Scanner Pro Photos extension made quick, easy work out of cleaning up & straightening out skewed images — as it should. Border detection & document filters are fundamental tools that, frankly, Apple should have baked right into Photos’ default editing capabilities. Alas, Apple dropped the ball — but Scanner Pro picked up the slack with their 3rd party Photos extension; making image/document editing incredibly convenient by allowing those adjustments to be made all in one place, without ever having to leave the Photos app. I’m a loyal customer & regular user of all of Readdle’s apps, but Scanner Pro’s extension in Photos was the one offering from Readdle that I used more frequently than any other (including Spark, which I use as my primary email client!). PLEASE consider bringing back the Photos extension… I’ll do anything 😩🙏 (including switching my rating back to 5 stars). Thank you for all of your hard work & for your consideration!!.Version: 8.15

It used to be my goto scanner app...I used to use this app all the time to scan my important documents so that I can have them on all my devices wherever I go...Until I started having trouble accessing my documents when I needed them most. If my signal is weak then I usually can’t access all of my documents because they’re all in the cloud and not actually on my devices. Or if I can access them it takes forever to populate in the app. Just recently I had to retrieve a very important document but my signal was weak so I couldn’t retrieve it at the moment I needed it. It was very frustrating. This has happened to me several times and it’s come to the point where I just stopped using this app for scanning and I started using the Apple Notes app which has made it much easier to access what I need when I need it. And also even if I do have a decent signal it takes so very long to load up all my documents. It’s possible I just have so many documents in the app but that’s because I used it and relied on it so much until now. I really like how I can fax documents straight from this app but until these problems get fixed I’m just going to have to go elsewhere...Version: 7.3.20

Lost documentsUpdate - thank you for your response but those toggles are already on and my documents are not there. The link in the response to contact developer also doesn’t work. Mmmm fancy that. I used to use this app daily but now I don’t trust it and haven’t used it at all since everything has gone. I used to think this app was great but following the latest update all my saved scans have disappeared. I use an iPhone and iPad and the documents have gone from both. I use the app for my company and 6 years of data has gone. The support team have sent me a long winded set of instructions to follow to try and get them back but in all honesty they are to complex to follow. Why did u try n fix something that wasn’t broken???.Version: 8.2.6

Not for OCR Solutions (as Readdle advertises)Horrible, horrible, OCR no matter how polished or pre-preped the Photo is with the source text. Even very clean clear black text on white background, the app usually has errors. Poorly executed programming flow. Even if I take a snip of text, say a paragraph in the picture, it assumes the snip I just made in its crop selection is a full page. So the app, to correct for this stretches the snip. My text paragraph, is now stretched up and down in really thin lettering. Then it tries to perform OCR on this and naturally fails miserably. Just what were they thinking? Didn't anyone try their app before putting it on the store? Band-Aid fix is ...if you can guess almost exactly the dimensions of your clipped paragraph, you can punch X and Y dimensions in manually and it does better. Second-best is using the auto size feature, which on mine didn't appear as the default setting -why I don't know. And sadly, Readdle doesn't even have the workflow so that from your pictures album you could send a picture directly to OCR with a "cut" button for pasting (which is what the user is going to do next) ready to go like in other apps. Clumsy, clumsy, unusable. Not the typical Readdle Standard quality of apps. They really dropped the ball on this one. The only good thing I can applaud them on is being forward thinking and putting WebDave features in place cleared -kudos. Otherwise, it's just another scanning app..Version: 7.3.14

Best image filters, poor stabilityReaddle’s image filter is the best of any scanner app. After 5+ years, it seems nobody has bothered to try to compete with them. Shadows or blemishes basically disappear once the filter is applied, and the text retains a natural look without oversharpening or distracting artifacts. If your page is perfectly flat, the content will look like it was digital to begin with. However, once you approach/exceed the double digit page mark, the app is basically guaranteed to crash. I’ve used scanner pro on the 6s+ and 13, numerous iOS versions, fresh iOS installs, multiple app installs/reinstalls and the crashing behavior is still here, 5+ years later. It’s a shame since the image processing is so good. I guess that’s why it isn’t fixed yet - there isn’t anywhere else to go!.Version: 8.14

Discriminatory policy on RussiansI saw in your update that your service now openly discriminates against Russians, as if punishing the citizens is going to affect Putin. Very disappointing, as I have found your app very helpful. Please rethink your short sighted policy..Version: 8.7.1

Frustrating AppThis app was once a terrific tool w/few quirks. But sometime last year an update turned it into one of the most frustrating, and my least favorite but necessary, app. Prior to that update, it easily took pics/scans of docs, allowing the SAME adjustments as today, easily adding additional pages w/o issue, as well as saving, uploading to Dropbox & attaching to email or messages. Now EVERY TIME I try using this app I must retake pages 3, 4 or 5 times before it keeps a pic/scan - because the darn thing simply DISAPPEARED! Then when it looks like it keeps a shot, it disappears when editing - even after saving the darn thing! Oh boy, I've been trying other scanning apps, but others are much more cumbersome & not so intuitive. So until I find that elusive app that is easy, intuitive AND works properly, I'm stuck with this one. Too bad, they used to have a good thing!.Version: 7.5.8.

What happened?!Because I loved this app before recent updates, I’m giving it two stars. But if I were just starting to use it, I’d be giving it negative stars if that were possible. I’m not sure what happened with the last couple (?) of updates, but it has been close to useless for me. It crashes when opening, it crashes when just sitting open, it crashes when scanning, it crashes when scrolling through the photo import screen. There really isn’t a task it hasn’t crashed in the middle of. I feel lucky when I am able to scan anything and it saves properly (and not in a file that I’m told it can’t open). I’m not even waiting for the auto upload features to kick in, I just airdrop everything to my computer ASAP. When the app was working, the auto-capture feature, border detection and editing tools made it so easy to scan multi page documents and sections of out of print books I use as references. Sticking my phone on tripod meant I could scan far faster than any flatbed scanner could and the images were comparable. Now my “to scan” pile is growing and I hate to say it but I’m starting to consider switching to another app. (I tried taking photos with my iPhone 11 Pro’s stock camera app and then importing them to use the editing tools... but naturally it crashes.) Please please please find a fix!.Version: 8.2

If only I could give this app less than one starI decided to create a workflow to send a scan to multiple email recipients. I use Readdle’s Spark email app for iOS. Guess what, even though Spark is configured as the default iOS email app I still need the native Apple Mail app installed and configured to allow sending emails. I then thought I’d use the in-app feedback tool, goes what…. that needs the native Apple Mail app installed and configured to send feedback. Absolute joke. Looking elsewhere..Version: 8.11.1

Doesn’t work on iPhone 14 ProI used to use this app daily but after upgrading to the iPhone 14 Pro it’s become unusable as the camera is always out of focus making it impossible to get a clear scan. I’m guessing it uses the wrong lens and doesn’t switch to macro mode or something. I’ve left a poor review as there were two updates since getting the new phone and neither addressed the issue where’s other scanning apps have been updated and work perfectly on the same phone..Version: 8.11.1


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