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Trainline: Buy train tickets App User Positive Comments 2024
Trainline: Buy train tickets app received 93 positive comments and reviews by users. Can you share your positive thoughts about trainline: buy train tickets?
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Trainline: Buy train tickets for Positive User Reviews
✓ The best train travel appI always used to use national rail but lately the app and website haven’t been working for me properly - today for example, I found a journey I wanted but when I tried to purchase said tickets it suddenly wanted to send me on a different route and at double the price! I have to be a little picky about my journey as I have a toddler in a buggy to consider so I had already ensured I’d be able to use a lift etc at the first tickets stations. Checked the same journey on Trainline and within 30 seconds I have it all booked and the tickets saved to my apple wallet so I don’t even need to worry about losing my tickets! I won’t go back to national rail, it’s just not worth the hassle..Version: 278
✓ Easy to useUsed this for recent trip to Spain. Booked multiple trips for two, no problems. Simple to do, and to have tickets accessible. Will use for future trips..Version: 274
✓ App is fantastic but it doesn’t have a map featureThe app was laid out in a user-friendly fashion. However, being that I am new to the area, I do not know exactly where some of the train stations are. If a map function is added, it should be accessed by the “View journey” button in the “My Tickets” tab. You should also be able to access prior to purchasing the ticket to ensure accuracy..Version: 176
✓ Great appStraightforward and easy to use, never been on the train in England before and this helped a lot 👌🏽.Version: 6.10
✓ Very helpfulTrainline was extremely helpful for my family and I whilst on holidays in the U.K., definitely recommend..Version: 30
✓ Great app to not use SNCFRidgeland tried to use SNCF and It was a nightmare full of errors and bugs The user Experience is great on Trainline. It also allows you to use vouchers and discount cards that you have even if you bought them somewhere else. It’s also super nice to be able to reserve certain seats in advance without having to purchase fully..Version: 239
✓ So easySimple and easy to use and very accurate and update! Highly recommend for travelers.Version: 19
✓ My default way of travelling by railI’ve been using Trainline for a number of years to buy my tickets for rail travel throughout the UK. It didn’t take much to surpass National Rail Enquiries. The app has been solid over the years with handy features being introduced to make life a bit easier like ‘Favourites’ for repeat journeys and adding support for Split tickets. It seems that a few things are broken at this time for me in the app, however. The Favourites tab doesn’t seem to load and appears broken. I also can’t send feedback within the Account section as tapping the menu item doesn’t do anything. Apart from those two things, the app’s UX is far better than other rail ticket apps I’ve tried by my estimations. There are little distractions or annoying pop ups that get in your way and adding Split Tickets to your Apple Wallet is easy and quick. I do hope that the My Tickets screen could be redesigned however as it appears too cluttered for my tastes when you have more than one journey for the week. A few options could be hidden behind a tap at least to save space..Version: 282
✓ Two minutes?!?Super app. Quick. Easy to use. Great..Version: 268
✓ Easy to useI don’t travel that often by train, but when I do I use this app to get tickets. Easy to use timetable to see options, I use Apple Pay and digital tickets, no problems..Version: 265
✓ Easy to use, fantastic discountsI’ve just recently started using Trainline. The website is so easy to use, lots of different options, times , prices. So easy to book and manage. I’ve just bought the family discount ticket, what a massive difference in prices. Not sure why the family rail card are so cheap with a massive 33% discount on all tickets. But thank you , it’s made such a huge difference for us. It’s given us lots of opportunities to travel now, family days out . It’s brilliant just brilliant, with lots of people on tight budgets and bet it’s been a god send for all. I do drive but too nervous to drive on motorways, this has given us some freedom to do some really fun trips . Thank you 🙏.Version: 238.1
✓ Unreal appThis was by far the most useful and least frustrating app. Unreal app..Version: 2.1.1
✓ Great update but recent updates have made the ux much more fiddlyRecent updates have made it hardFor me to find my favourite journey tickets. When you go to favourites you are now pushed through a process of confirming which time is your travel, which many London commuters will know is not something that’s fixed. So your tend to buy the most flexible ‘any time’ ticket -you don’t wanna be forced through this process of selecting train times. Previous version was easier to find my favourite journey and the buy same type of ticket. But in fact even that could be made easier – i.e. a same again? Button But generally this app is much better than the other train ticket apps - nice easy interface with Apple Pay, don’t force you to log in each time etc..Version: 230
✓ Love this appEasy to use, quick, works fine..Version: 6.0
✓ Best app!Wish I had found this app sooner! Great not to have to wait in the ticket office line. Love being able to get eight tickets in advance for best prices. Crystal Vancouver, BC.Version: 21
✓ Easy & convenientI'm from Australia visiting UK. The is very easy and convenient to use. 👍🏼.Version: 9
✓ Excellent ServiceVery easy to use online booking and collect tickets instructions at the stations. Would use again..Version: 21
✓ Trainline is a life saver!!The individual train companies in the UK are so mean about refunds. Ive been delayed over half an hour multiple times and refused any kind of repayment by Northern Rail. They even cancelled my train WHILST I WAS SAT ON IT and kicked me off at a random station and STILL refused to refund me! Recently I spent over £50 on a train ticket and then my train was completely cancelled. The next 3 trains were also cancelled. So I cancelled my event and went home. By the time I got home, they had un-cancelled the trains! And they refused to refund me because they told me I should have just got the next train!! Thankfully trainline came to my rescue!! I filled in a very very short application on the trainline website that explained my situation and they said they would talk to the train company and “do all the leg work for me” and they did! I got a full refund very quickly! Thank you so much trainline! The application online for Avanti refunds didn’t even have the option of “abandoned journey because of cancelled trains”. So there was no way for me to appeal. The train companies are so stingy, even after they ruin your whole journey or kick you off in the middle of the country somewhere! I recommend trainline to everyone travelling so that you don’t get scammed out of your money by avanti or northern rail etc. Thank you trainline!!!.Version: 121
✓ Good appSeems a pretty efficient app and system.Version: 6.10
✓ The Trainline App works ...Quick and easy to use ... terrific help planning trips from overseas.Version: 5.0
✓ Go to AppDoes what it says it will do. Easy to use and keeps everything together. Exactly what I want in an App.Version: 18
✓ BookingThis is the first time using this train line app and I am very pleased with the information and results an far..Version: 7
✓ Good app. Needs one more tweak to make it 5 starsThis app works well, allows easy planning of journeys and breaks down trips into easy steps. Also the storing of appropriate railcards is excellent. One thing that would be a real boon would be the ability to book with your own railcard and that of someone travelling with you. Recently my wife and I, who both have senior railcards booked a trip to Liverpool. I couldn’t include her railcard on my booking which meant she had to book separately and so we got reserved seats in two different coaches. If there already is a way of doing this I’d like to know as it’s a bit of an omission otherwise..Version: 252
✓ Fantastic app... so easy to useGreat app.Version: 116
✓ Reliable/Cheap/QuickOne stop shop. I have only used this in France for a hand full of journeys but each time was flawless. The tickets were dollars cheaper than on Omio and no more expensive than the first party websites. Simple UI, easy to navigate. Terminal locations for connections quickly uploaded..Version: 233
✓ Best app for Europe travelI’ve been traveling all over Europe this summer and my cousin who lives in Paris told me about Trainline and it’s so easy to find the train you need and pay for it with Apple Pay and the tickets on your phone and everything works! I love it!.Version: 238.1
✓ Refund?Should improve refund service esp with strikes etc.Version: 9
✓ So easy to useSeriously if there was a points scheme for this app I would be platinum elite. I use this app so much and it’s so easy to use!!! Also, if you need to change, or refund, it’s EAAAASY. it’s my go to train app and it never fails..Version: 286
✓ Excellent. Reliable.A recent trip to Spain gave us the opportunity to use this App. It is an excellent App. Simple, easy to use. 100% reliable. Much…MUCH better than the Amtrak App in the US..Version: 245
✓ They are THIEVES- do not buy from this appThere is absolutely nothing good about train line. I accidentally booked my ticket on the wrong date so I refunded a minute late after I bought the tickets, they have a £10 refund policy and I was meant to get my money back within 5 days however I never got my money back in the end. I payed for a £100 ticket and they never refunded me and stole all of my money. I was already mad about the £10 charge for refunds so I accepted it since I’d get at least £90 back but after 5 days I never got my refund back. So I called them and they said random excuses and told me that due to policies they can only refund me £20 of what I bought 😀. But they couldn’t even refund me my £20 in the end. And after looking at different apps I found that there are much better and cheaper and more trustworthy apps which DO NOT STEAL YOUR MONEY and they do not have a refund charge either which is very helpful. I believe anyone who is using trains apps for the first time should do their research first and be careful with which app they buy their tickets from and they should DEFINITELY NOT BUY FROM TRAINLINE!! Otherwise they’ll scam you..Version: 219
✓ Great appWorks beautifully and the upload expense receipt function is such a great time saver. I recommend to anyone who travels the British rails frequently..Version: 16
✓ Trainline App is greatSo user friendly . discounts applied to show your cheapest tickets . very convenient railcards all in app Swipe and go! Love it.Version: 303
✓ Life saver!This app is so useful. It makes booking tickets easy. No need to print tickets and it gives me peace of mind timing my trips. My favorite feature is that it shows you which stop is next in real time so no worrying about missing your stop!.Version: 232
✓ Very easy to useSearch and options works well..Version: 6.3.1
✓ Trainline booking.Easy to do, friendly to use..Version: 237
✓ Good appIf you are train traveling in the UK this is good for looking up train info & buying tickets. I recommend you also get the apps National Rail and Great Britain Rail Free as they complement this one, each have their strengths..Version: 16
✓ Really greatGreat apart from one annoying thing, I keep getting notifications in app which prevent me from doing what I want to do, and it’s usually as I’m trying to show my ticket to the conductor or trying to activate my ticket or something else important. A little thought could have gone in to either make the in app notifications dismissible, unobtrusive, or simply be able to turn them off, they’re usually something I don’t want to interact with while I’m travelling, I don’t mind answering questions about how many people were on the train, just not while I’m on it.Version: 117
✓ Best App for travelling EuropeI love the Trainline App. Booking is so easy, no stress at the train station, can live track your train and most platforms are correct, even if they aren’t they are updated as close to real time as possible, and all my tickets are in one place 😍.Version: 245
✓ BgeeExcellent easy to use. Concise and clear. Good info easily found..Version: 5.4
✓ Great AppA super useful easy to use app for travel.Version: 4.2
✓ WOW!!!!!First time taking the train within France, then to and around Italy. Wow, what an easy experience with this app! And the best part, our train from Marseille to Nice was delayed, when I reached my location I had an email informing me of a credit due to me because the train was 40mins late! Wow! Very unexpected. They don’t do that in the US so this was a welcomed treat!.Version: 201
✓ To buy ticketsVery nice and easy way of buying a train ticket..Version: 186
✓ Brilliant appWorked as smooth as silk..Version: 6.6
✓ Best travel appThis is my most used app for train travel, including for getting updates while on journey. The information throughout the app is presented logically, and it’s easy to understand. I can’t find a way to contact the development team with app suggestions, so I’ll add mine here: With the requirement to pre-book seats on the longer legs of the trip due to social distancing requirements, it would be great if the Add to Calendar option automatically added seat details to the iOS calendar entry. At present only the booking reference number and a link back to the booking in the app is included. At the moment I am manually adding booked seat details to each Calendar entry - and I suspect I’m not the only user that would find this helpful! Anyway, thanks for a great app..Version: 150
✓ No issuesEvery negative review here seems to be because people are making errors when ordering and then kicking up a fuss that Trainline aren’t keen to rectify user errors. That’s annoying, but it’s true of literally every company. You don’t buy food in a shop, walk out and then go back in and say ‘I want my money back I bought the wrong food’. I find this app incredibly useful when compared to the archaic National Rail one. Tickets come through on mobile immediately, I can use Apple Pay, there are reminders about upcoming journeys and changes to them, platforms etc… besides cheaper trains; I don’t really know what else anybody could ask for. I have no functionality issues and I appreciate some people might. But to question customer service on an app that makes travel pretty seamless assuming you put in the right details is beyond petty. If you know how to use a phone; you won’t regret using it..Version: 279
✓ TravelGreat app, easy to use.Version: 308.1
✓ Easy to use, great functionalitySuper easy to use, the app does everything I need it to. I love how easy it is to see all your tickets and access expense receipts, refund tickets, etc..Version: 114
✓ CodeThere should be another way to recuperate our ticket. It is too complicated to get the card in and than the code..Version: 64
✓ Trains on timeGreat app... Total lifesaver travelling from Canada and planning rail journeys. Simple to pick up tickets.... Was easier to use than the ticket purchase machines at the station. Some of the train service personnel had difficulty understanding that a ticket had been purchased electronically or how to read the electronic ticket and the turnstiles didn't scan barcode. App is perfect though 😃👍🏻.Version: 8
✓ Essential app for taking trains in EuropeExcellent app for taking trains in Europe. Some features could be a bit more refined, like consistently including carriage and seat numbers on train tickets (for DB trains they are in the confirmation email only) it live platform updates, but all around a must for train travel in Europe (EU + UK).Version: 244
✓ Ticket purchaseThis is a great app, very easy to use!!!.Version: 5.3
✓ Really usefulGreat for if you're working abroad and don't really know how to use the train system. Tells you the platform to be on an all.Version: 19
✓ Easy PeasyDownload app. Choose your travel criteria. Bought with Apple Pay. All done in less than 5 min. Thanks for making it simple and easy!.Version: 267
✓ Best rail appI've used a couple of train apps before but this one is definitely the best. So easy to use. Easy to find best trains. Easy to book and pay in seconds. Then add to your calendar and send details to friend. And then either ticket is on phone or pickup at machine at station. There is live info about train on day. It tells you which platform and the times of all stops and any connections. And more!.Version: 18
✓ Good appApp works exactly as I would have expected with good options. My only criticism is the adverts which are on the app. There was one for something called 'Complete Savings' which I assumed was part of Trainline. I signed up and have since discovered the company are completely dodgy. There even hide in the small print that you are signing up for a monthly fee....Version: 18
✓ Great way to BookFast easy to navigate. One of the easiest apps I have used.Version: 122
✓ Good example of app feature improvementNew railcard feature is fab..Version: 211
✓ Train lineLogical easy to follow sequence on the app. Booking quickly accomplished M F..Version: 18
✓ Happy AussieThis is so convenient I have been planning and booking my journeys on my iPhone in Sydney Australia well done Trainline.Version: 21
✓ This app makes train bookings so easyI downloaded this app to assist with my train bookings in the UK, I can’t recommend it enough. The app does all of the hard work for you, checking routes, fares, timetables and even does the seat reservations for you. With so many different rail companies to manage, having them all at your fingertips with this app is invaluable. You don’t need to do anything except put the route into the search engine. There is a small booking fee with each transaction, but is worth it and still cheaper in many cases than other apps and even booking direct. An hour before each journey you get a reminder on your phone telling you if your train is on time or delayed and what platform it leaves from. In most cases your ticket is in the app.. Simply brilliant !!.Version: 287
✓ Great app and service!I LOVE Trainline! I can buy tickets anywhere in Europe, pay online, get my tickets in my Apple wallet right away. Also, just recently I had to change some travel arrangements due to the COVID-19 crisis. When it came to air tickets, changing tickets online or getting through to airlines proved impossible. With Trainline however, I was able to cancel and get a refund IMMEDIATELY and rebook for another time. Why can’t the airlines do it that way..Version: 126
✓ Works like it should - greatGreat.Version: 6.5.1
✓ Great!A great app that we used on our trip to the UK. Helped us keep our prices down.Version: 5.3
✓ OK, unless you need a refundWorks really well but if you need a refund from a European train cancellation it doesn’t work very well. Example, if an Italian train is cancelled because of landslides, Trainline send you to the Italian train company to negotiate or even find someone to talk to. No surprise, this leaves you in an absolutely hopeless situation. Reflects poorly on Trainline.Version: 296
✓ Great and easy to useGreat and simple.Version: 12
✓ Very easyExcellent app. Makes travelling very convenient. An improvement would be to have the carriage and seat number listed on the bar code and ticket..Version: iOS App 17
✓ Great app and booking experienceCambridge north to Greenwich today - easily set up in the app. Booking the ticket is very easy. However the one problem is when you look up the stops - I just want to walk from kings cross to St Pancras and get the train to Greenwich - the app tells me it is a 29 minute changeover and that there are two changes. But actually there is only one change which is at Kings Cross. As I know what my journey looks like I take no notice of the strange instructions. If you hadn’t done this journey before you would be very confused! I dare say there is some explanation for this if you are in the know (or are the person who wrote the app) but to most purchasers I suspect it is very confusing..Version: 207
✓ Useful in so many countriesI’ve travelled within countries as well as cross-border between Germany, Belgium, UK, and Austria and this worked beautifully everywhere. I love that I can use ApplePay within the app to buy e-tickets including Eurostar and they worked in all the countries where etickets are accepted (UK often requires paper) but between countries as well as within each country without having to look for a ticket kiosk. I only wish it showed which platform the train was departing from but still a must-have app..Version: 253
✓ Super usefulTrainline website has always been great - now as an app, brilliant!.Version: 120
✓ Train line App works really wellThe app is easy to navigate and purchase tickets. Helpful information..Version: 232
✓ Making travelling stress freeI get the trains weekly and have done for over a year now and a week ago today I got a train from Birmingham new street all the way to Penmere Cornwall which is a very long journey I had to change at stations and platform that were unfamiliar to me but I relyed on this app tell me what platform For the next train and also for any platform alteration I also like to limit my touch during these times so buying tickets on the app Useing Apple Pay is so simple if I had to change one thing let your customers add there rail card to the apple wallet app so when we asked to Show it I don’t have to keep going in and out of the app other then that excellent work credit where credit due.Version: 189
✓ Love TrainlineAlways easy to use. DarBar48.Version: 248
✓ Don’t download another train app!Do not download another train app. This app covers Europe with a user interface that is about as good as Uber..Version: 285
✓ Easy to book tickets in advanceCompletely satisfied with this app. It's so easy to search for journey times and prices. Will definitely use this app again and recommend to others..Version: iOS App 17
✓ Winning Winnie!The journey was so tense and exciting racing in traffic towards my new adventurous life with my honeysuckle betrothed - finally someone who understood every fibre of my being - right down to my love for the very roots of Pooh bear. My heart pulsed vibrantly in my chest until I realised it was my electric toothbrush instead! Every nerve and cell was on edge and yet I could still enjoy zooming on the fast train across 160 miles of beautiful British countryside. Was my story going to end the same, burying my ashes of the past? As I searched the treetops for my titanium strength while my stomach lurched and my heavy chest felt like it was being cracked with a vice like retractor ripping my body apart. The pain was excruciating! How could I survive this? Stepping anxiously onto the bridge I caught his sweet smouldering eyes as they met mine and those dimples simply melted my heart and we zipped into the zip car of love . Trevor Noah - therapy for life! Woohoo! Love you darling!.Version: 145
✓ Getting around UKGreat app that is easy to use. Clear info and options.Version: iOS App 17
✓ Solid appUnlike many apps, this app can complete all the functions done on a laptop. There is no need to switch between the two. I've found it really straightforward to use. I love the convenience of the e ticket and how easy it is to locate the ticket itself. Clean format..Version: iOS App 17
✓ Very useful.Great app. Very useful. Quick and responsive. Highly recommended..Version: 6.9
✓ Very usefulEasy to use, always buy my England tickets thru Trainline when we visit.Version: 9
✓ Trainline AppMy two sisters and I were visiting the UK from Canada and was told about the app because we would be traveling around the country. It is so easy to use and has been a great tool for us to access. I would highly recommend the app..Version: 242
✓ GreatEasy to use great app.Version: iOS App 17
✓ Excellent app. Quick. Reliable.On.Version: 296
✓ Joined up service to Europe?After loading this app, I got a screen suggesting it was possible to get tickets for trains to Europe. So I tried to get times and prices from my local station to Paris, but “oops something went wrong”. I tried from the next biggest town but “Oops, etc...” and another city, etc. Eventually found you have to get your tickets separately from London to Paris and then from your local station to London. However you can buy a combined ticket from London to a further afield destination in France which uses Eurostar and a separate train company. Back to the local station. You have to buy your Eurostar ticket first as many are sold out and then find a ticket from your local station to the London station that is achievable. I.e. the sort of logistical exercise that you’re using the app to try and avoid. For uk journeys the app is good and I’ve used it for years..Version: 116
✓ A godsend!I actually forgot my wallet at home in the US and all I had with me for a 6N trip thru London and the UK was my Applewallet. Being able to download the app and buy train tickets right on my phone totally saved me! App was easy to use, schedules were clear—even for a visitor!.Version: 267
✓ Very convenient app that saves you time!Used this app for the first time recently on a two week, criss-crossing trip in Italy. Worked very well in finding trains, times, and decent prices without once having to consult ticket booths. Only issue is the live tracker function can be a bit off sometime in terms of the platform numbers and schedules but I would say it was about 90% accurate, which is pretty darn good..Version: 229
✓ Canadian travelersGreat app. Help simplify a very complex train system.Version: 19
✓ Fast Smooth EasyNice clean look. Wow.Version: 9
✓ UpdatesI really love reading the text for the updates. Who writes it? I would keep this app just to read those..Version: 6.0
✓ Rail ticket purchaseFaultless app easy to navigate and full of information… made process so simple.Version: 198
✓ Great!Very good app. Help full and cheap price..Version: 5.3
✓ Easiest way to bookIt couldn’t be easier!.Version: 227
✓ This app is amazingI live in Switzerland and use this for going anywhere outside of the country. It always finds the BEST prices and extremely easy to use. Highly recommend for europe.Version: 110
✓ Easy travel!First time traveling to London and this app made booking airport transfer so easy and wonderful!.Version: 14
😕 Trainline: Buy train tickets Negative Reviews
