UPS Mobile Negative Reviews

UPS Mobile App Complaints & User Negative Comments 2024

UPS Mobile app received 151 complaints, negative comments and reviews by users. Have you ever had a bad experience using UPS Mobile? Can you share your negative thoughts about ups mobile?

UPS Mobile for Negative User Reviews

✓ Irritating beyond measureI am trying to track a parcel, I have had to download and remove the app several times just to get it to work. Then there are multiple requests to verify my email. After all that there is still no tracking information available, yet they are able to tell me that my parcel is due for delivery, and requiring a signature, when no one will be available. It is literally impossible to change the delivery date!! As far as I can tell there is no point in there being an app as the stuff will or won’t be delivered whenever is convenient for them. Why anyone uses this company to deliver anything is beyond me - I have never had a good experience receiving parcels when sent via UPS!.Laughton LassVersion: 9.0.1

✓ UnreliableTold me to wait all day to have my parcel collected and processed and never showed up all day and when called they booked me in for another day which again same was repeated and when asked for a refund they tell you to wait for 30 business working days . Very crazy team . If something cannot be done then you should not create it or say it can be done . You deserve a 0 as a review.OlabobolaDavidVersion: 9.6.0

✓ Useless at bestI don’t write reviews, this is the first one in my 40 year old life, as UPS and prospective app users should know. I would give a zero star rating if the system allowed me to do so. Perhaps, the best advice I can provide to users, is ‘look out of your window, to see if a UPS van is coming your way’ that would be significantly more useful compared to this app. To UPS: if you’re unable to provide any meaningful information, maybe best not to provide any app at all. The automated email we receive ‘by the end of the day’ will have to suffice. Please check some of the other providers of logistics and deliveries, they may be smaller/new but they’re miles ahead in terms of technologies to track, trace and inform users in a meaningful way..Pgeorge@Version: 8.1.0

✓ Inaccurate Delivery DatesDelivery dates consistently change when nearing Estimated Time of Arrival. Overpromising, underdelivering….ScottbertrandVersion: 9.10.1

✓ 1 star too manyUnfortunate you cant rate zero stars as this app offers literally nothing. Cant track package, no expected delivery window, no way to contact driver, no alternative drop points. Driver can turn up at any point in the day and you will never know until after it is delivered. Also if missed it is taken back to warehouse for an attempt the next day. As I needed my package urgently (paid for express) and I cant sit around for 8 hours through the day waiting for a delivery I had to select no signature required and package was taken before I could get there.Turf95Version: 8.6.0

✓ Worse courier ever!Exactly the same situation as in the comment below. I paid £13 for next day delivery, but 4 days have passed and still no delivery! Eventually it said that it will be delivered on the Thursday day, but as I wasn’t going to be in, I redirected the parcel to a local access point, which was 500meters away, but they did not drop it off on the same evening and instead said “change request accepted, check back tomorrow for delivery date”. The following day, it showed that the parcel was going to be delivered to my selected access point “BY THE END OF THE DAY”. Kept on hoping... Later that day, it started saying (regarding delivery time): “check back tomorrow”. Will have to see what happens next. I know things happen, but it’s disgraceful for them to keep you waiting like this, especially when they charge so much! If I possibly can - I will never use UPS again. I’m using Hermes and DPD very frequently and never had such bad and delayed service. In fact, I’m very happy with them as they are reliable and keep you informed of any difficulties (if they can’t deliver). But that rarely happens. And UPS - it seems they do whatever they like. As the other comment said - you’re left waiting DAYS, not hours. In my case - it will be around a week..Extremely disatisfied cust. IJVersion: 8.11.2

✓ The technology agreement is highly suspiciousThe reason for which is, when asked, UPS cannot explain the contents of said agreement. UPS Materials means what, exactly? There was no definition of the term and it mentions it twenty nine times. I feel like an agreement to this is signing away all liability for any wrongdoing in their part of not just the app, but your shipment, further exacerbated by repeated application errors on their web site. And just to repeat: I asked UPS directly about that term. They had no idea..MobolgerVersion: 9.7.7

✓ Does not itemize charges.I’ve spent over an hour with UPS, being transferred from department to department, trying to determine if I owed charges and if so what for do I could pay them. Finally was told that if I was sent an email stating my fees were paid, I owed nothing. This had occurred. A collection agency was then turned on me..Ticked ooffVersion: 9.7.7

✓ Biggest p.o.s app I️ have ever usedIf negative 5 stars was an option i would definitely give it that. I have used UPS a few different occasions and had been some what satisfied. Recently I ordered a new iPhone and was very excited to receive this package. Unfortunately, I have a job like a every normal human being and really needed to know when my package was going to be delivered because It requires a signature. I can’t sit around all day waiting for It to be delivered between 9am and 8 pm. So I decided to download this app and sign up for UPS mychoice. After 5 times of trying to set up an account it finally worked. I then went to use the mychoice to get a 2 hour window time and also see if I could just pick It up instead. This didn’t work at all and continues to not work. This app is glitchy and unreliable. It wasted my time completely and didn’t help me one bit. Oh and I also decided to try the website and give it a chance but it turns out that the website is also a piece of crap. Good job UPS I’m never using you again. I recommend everyone to go to any other delivery service because UPS IS BAD!!.Fit joeVersion: 7.0.0

✓ Poor App. Appalling company! Utterly unreliable!The app is mediocre. UPS (in the UK) is absolutely appalling! The worst of some already pretty poor courier companies. Utterly unreliable and unresponsive, failing to deliver 4 out of 5 deliveries on the day they tell you, with the additional frustration of receiving cheery messages from the app, telling you to get ready, because your driver is “nearly there!” Only to see it rescheduled a couple of hours later, because “They were unable to obtain access” Outright lies!!! Phoning is pointless. It is a central hub off inefficiency. IF you are lucky enough to get a call-back from the local depot, you talk to a glib idiot, who (if you’re REALLY lucky) apologises and promises it won’t happen again. All lies! Avoid using UPS if you possibly can. This company deserves to go out of business..Nothing-but-the-factsVersion: 9.7.3

✓ WorstToujours long, ne laisse jamais le colis devant la porte alors que c’est ce que j’ai demandé. Application très compliqué.LéaGOVersion: 9.10.2

✓ Useless app with useless options.UPS had to deliver a parcel to me on the 27th December. I paid £15 to get the parcel on this day. Their app informed me that the parcel was incorrectly addressed. There was no option on their app to tell them that the address was correct. I contacted the vendor who told me they would look into it. I've used the same vendor for at least 40 purchases over the years, and they have used UPS for every delivery, and the address hasn't changed in the last 8 years, and i am on first name terms with the UPS driver. Never an issue. Until now. App gave me no sensible options. I ordered another item from the same vendor using the same address on Monday. It arrived yesterday. I spoke with the ups driver and explained the above. He told me it happens with holiday drivers. I went back to the vendor 4 times to get them to contact ups. No luck. I went back on the app, and selected the option to deliver to a new address. I put in the same address. It arrived today. Bad technology plus people who don't care is a recipe for disaster. Mr Hampton vs The UPS will not be made into an itv drama thankfully..PollybamptonVersion: 9.13.1

✓ App won’t openNew version of the app is stuck at the “Comtinue” button for accepting the terms.Greg791Version: 9.9.0

✓ WorksWorks fine but is really ugly, prefer using the website over this app.Sami SaloVersion: 6.1.0

✓ Huge step backwardsThis app has always been clunky, but at least you could see packages that were coming to your address. Now they’ve taken that part out so in order to track packages you have to click on a tracking number in an email first before they appear in the app..J.carneyVersion: 8.9.0

✓ Waste of your time!!!This is so inaccurate! It’s best to call them and speak to someone this app is a waste of time!!!!.DhjiuuffccVersion: 9.10.0

✓ OutrageousHad my parcel delivered to my local courier, 11th of June it was delivered I turned up on the 13th. I ask for my parcel and they ask for my ID and then pick up my parcel, he then tried to scan the parcel yet something came up on his machine which withheld me from taking my delivery. Why I don’t know, I have my ID, my parcel is there and why can’t I have it, I was given no reason apart from that I couldn’t collect it. Anyway I come in 2 days later and ask for my parcel yet it’s not there, it’s been collected by UPS and is being returned to their depo. Why this is being done I don’t know as I was actually there with the parcel within touching distance from me, yet then I was told I couldn’t have it. Trying to get my parcel back is now a different matter as the UPS website and app is so bad and confusing with little information. I click on what I want and it takes me back to the home page, actually ridiculous considering before all this I could of snatched my parcel and ran out the shop. The parcel was very expensive and I’m not happy with how this has been dealt with. The gig is on Friday and if I miss out because of this outrageous chain of events, I’ll be back..Edy12345730Version: 8.4.0

✓ Come on UPS!The app is horrible. It’s early in the morning, you’ve just told me my parcel is on the way and I need to divert it next door. It takes me 10 minutes to sign up, it doesn’t work and then it turns out a verification email is waiting to be clicked - but you didn’t tell me there was an email waiting to be verified. I then try to find where I can divert the delivery, no option to do this because it’s already in transit. I then open the webchat. Automated, it takes me through several fixed options (which are right next to each other, including yes vs no, not helpful) only to be told rather brusquely that I can’t be helped with this. Every other delivery company has managed to get this right, and you haven’t. Come on!.Third time flukeyVersion: 9.7.4

✓ Almost uselessI’m expecting a delivery & I receive an Email from UPS telling me that it’s being delivered by them & that I can track it with their “all sing it& dancing app”. Great! The app simply reiterates what it says in the Email-“Estimated delivery time-By end of day”. So I have to hang around all day waiting in for it which is made even more infuriating when another Email arrives to say that it’s been rescheduled for tomorrow. When the Email arrives the following morning it repeats “Estimated delivery time-By end of day”. There is no way to check when it will arrive with the app. No real time tracker like all the other courier services use. The customer is simply left hanging around, waiting in for a delivery that is sometimes rescheduled fir a second time. As I said, it’s almost useless!.Lovemybmwbut....Version: 8.2.0

✓ Very bad experience with the delivery service UPS FranceI have never had so bad experience with any other delivery company !!! I took day off from the job to receive delivery which was scheduled from 8:45 till 13:45 and at 13:47 I got e-mai that delivery was cancelled because there is no number of the flat in the address.??? Are you kidding me?? You have tge address, you have Surnames on internons ( not thé appartement numbers) you have my mobile number!!! By the way previous delivery was not successful also as they delivery guys were lying to the office that I was not at home!!! In the middle of pandemic 😱 Horrible, irresponsible and not respectful company!!! I agree with previous author!!! UPS DONT CARE!!!! Dear enterprises please think twice before give to deliver your items to UPS! Highly not recommend !.123natalisuVersion: 9.7.3

✓ Useful and Convenient, but...I’ve been using this app for several years to track packages and get delivery windows. It’s improved a lot, but there’s one feature that would make it even more awesome: the ability to give specific instructions to drivers. I keep finding very heavy packages sitting right in front of my front door—when I’m inside my home. My screen door opens outward, so this means that I’m quite literally barricaded in by the package. It takes me several minutes to push the screen door out without pushing the box down the steps and damaging the contents. I’ve left notes and signs on my door instructing the driver to please stop doing that, and to please just leave the box on or under the bench at the bottom of the stairs. Occasionally the drivers read and heed these notes and signs. It would be great if I could simply put that note in my account on this app so that all drivers see it. Right now, I can only select locations from a drop down menu, and my preferred location isn’t an option..SFConchaVersion: 8.6.0

✓ Terrible company, worse serviceDo not ever use UPS. Terrible app. Does not work at all. Don’t bother calling any customer service, they are useless. Awful, awful company..TimmydesdesVersion: 9.7.8

✓ App is bad, service is bad, its just ALL BAD with UPSI was actually going to make official complaint, but then considering how many negative reviews they have - as company, service, app - and every possible field- and do nothing to improve- then it would be just waste of my time. Because they DON’T CARE! All the info you’re getting after giving a lot of your personal details ( if you are lucky that is and get pass “no info” “error” and no “information available “) is that package will be delivered BY THE END OF THE DAY. Quite frankly it should state BY THE END OF THE WEEK, because they can’t even deliver on nominated day, nevermind dreaming of time slot so you can actually do something with that day. I mean at 11:40PM APP was still insisting that package is in transit and will be delivered by THE END OF THE DAY! I get delivery quite often- and whether its Hermes or royal mail - they all manage to provide decent service, even if they run a bit late - its usually minutes, sometimes couple of hours- but UPS manage to run late DAYS and will NOT notify you even after you give them Your email, phone number and specifically ask to be updated of ANY delays or changes! They absolutely don’t give a toss that you sit by the doors waiting, because god forbid it takes you more than 10 seconds to get to the doors after all that hassle. WORSE - EXPERIENCE- EVER!.ZpxpcivubyntmrVersion: 8.8.0

✓ Worst sign up process everAfter competing the details page, including entering a complex password that isn’t verified by entering twice, and then scrolling forever through the service conditions it threw an error saying my chosen username was taken only after I accepted the terms. There’s no way back to correct it, I’d need to start again. I didn’t bother. App deleted. What a pile of junk..KdjfjnvjgsVersion: 8.11.2

✓ ObnoxiousI'd used the app for some time but because of issues with it I deleted it. I then decided - some time later - to reinstall it. This is where things went south like a bullet. Well, for the second time, really, or I wouldn't have deleted it in the first place... But I digress. I tried to log into the app using the account info I originally used when I had the app the first time around. Either my id or login "weren't recognized" but I couldn't get a password reset because the email I used when I opened the account is now defunct. So I create another account. But I get to the end of that process only to find out I can't create another account because my shipping address is already associated with an account so won't I please log into the existing account? Ummm, I CAN'T! So I try to find contact information for app support that will ACTUALLY TAKE ME TO AN APP SUPPORT WEBSITE. Hhahahaha hahahhahahahahahahahahahaha hahahahahahahahaha! No, I don't need tech support for worldship software or for printing labels or for shipping a package. I need iPHONE APP SUPPORT! Its either laugh or cry at this point and since it IS sort of silly that a company that can deliver packages around the world can't hire someone to create a useful, functioning mobile app I've opted to laugh!.MrFactotumVersion: 6.2.3

✓ UnPrecedentedScrewups (UPS)This App is as useless as the UPS delivery system...Dynodave63Version: 9.5.1

✓ No stars isn’t an option unfortunately.Deep breath, here we go, UPS Install app. Enter tracking. Gives option to see more detailed delivery hour if install UPS My Choice. Sign up for said option including email and mobile. Tells me what I already know, that my parcel will delivered by “End of Day”. Wait until 7 . No parcel. Check app, still telling me it will be delivered “ End of Day” Check website on desktop site. Rescheduled for the next day “ End of Day” No email, no text. Sighs. DPD Open app “Great news, we have your parcel and it's on its way to you. Not going to be in? Collect from Pickup Shop. Deliver to a safe place....” Tells me that tomorrow morning I will be informed of the hour of delivery. Following morning, given an hour time slot and the drivers name. Also giving me the option of changing my delivery to recorded safe place or preferred neighbour or a pick up point at my convenience. Receive text telling me how many stops before my named driver will arrive. At the hour time slot, the named driver arrives, delivers parcel and shuts gate. See a difference? How can one logistics firm run so ineptly whilst another performs so exemplary? NB I have had dozens on parcels delivered by DPD and this is has been my experience every time. The app is pointless and UPS is pretty ineffectual as a delivery company. Truth be told my heart sank when I saw who would be delivering my parcel..AllnicknamestakenVersion: 8.6.0

✓ Utterly useless app and supportUPS never delivered on time and its been a week now they daily change the delivery to the next day. UPS doesnt give a damn about people..DeonKVersion: 9.10.2

✓ Awful customer service!UPS is awful go with usps or fed ex. They will not provide any customer service and are glad to lie straight to your face. Goodluck with the virtual assistant who will just give you random links because no real humans care about you who work here. But to be clear it is not the people’s fault who work at the facilities! They are actually all very nice. They’re working hard hours to provide us with information, while their corporate leaves them to hang out in the dry to figure everything out. An FYI for anyone wondering if their package is ready. If your package received a “Departed from facility”, “Arrived at Facility”, or a “Destination scan”, then your package can literally be anywhere. He had told me that the online systems just assume that your package has left and assumes your package has arrived on time. He told me my package was still at the place that the app had told me it had left 3 days ago! Do yourself the favor of waiting until the app says your package has arrived, and I pray for you that it is actually there at the UPS facility or delivered to you. Goodluck my friends🙏🏼 also just go with fed ex or usps way better customer service with real humans that you can talk to..American KuddyVersion: 8.8.1

✓ Worst Service EverTerrible experience with UPS. They lost our shipment but refused to compensate us even though our shipment was insured. Customer Services and management only doing lip service when they say they value their loyal customers. They only care about the price of their stock and how much money they can make..So_very_disappointedVersion: 4.0.5

✓ Useless junkUseless piece of junk. Too slow update. Dont waste time..Xanj1982Version: 9.10.1

✓ HorribleWho would have thought that the App would be even worse than their delivery service? It is though..SamWeller2242Version: 9.7.8

✓ So late!I had a lens for 2 September and it’s still in Melbourne, I paid 39.99 for express delivery and there is lens till now 5 September, I’ll not work with this company after this. I’ll leave AUSTRALIA at 14 September and I need lens before that day but I have so stress right now 😒😒😒😒😒.Yuri blackleaVersion: 9.7.4

✓ Bad serviceMy packages come late but UPS didnt sent me email or call to letting me know. 1 star..Trammy PhamVersion: 8.5.0

✓ UselessApp is a waste of space on my phone and will be deleted as soon as I finish this review. I can see what they were trying to do and I suppose it has potential to be useful, but if UPS don’t update information regularly and frequently than it’s pointless. So, it’s not as much that the app is bad, it is UPS that are unwilling to let customers know where their parcels are and narrow down an estimated time of delivery. Anything other than “by the end of the day” would be a massive improvement. I could’ve saved one day of annual leave an be in work had I known that my parcel would not be delivered during the earlier part of the day. As things are, it is 3pm and I’m still waiting. Complete disrespect of people’s time. It is unbelievable that with all the technology available today we have to settle with “by the end of the day”. Ridiculous!.Anya22Version: 8.0.0

✓ Not accurate at allChanging up my delivery dates all the time, the app said my packages were suppose to be delivered yesterday, then i had to call and ask about it and they told me my package will be delivered tomorrow and then now the app says that my package is going to be here on Friday. If I could give it zero stars, i would..AngelleedouardVersion: 8.7.1

✓ AwfulI’d give it 0 stars but it won’t let me..LosthockeyVersion: 8.9.0

✓ Poorly designedSign up/Login is confusing. First page after logging in: “Link outside account”. What the heck does that even mean?? Deleted. I don’t have time waste with amateur-league apps anymore..Old Mac AlVersion: 9.10.1

✓ UPS - Utterly Pathetic ServiceThe app does not tell you when deliveries will be made. It only tells you when delivery was attempted, then it tells you that another attempt will be made the next business day, so you wait at home the next day and then there is no delivery. Then the app says the shipment is delayed one business day, so you wait at home the next day and no delivery arrives. The next day the app says no delivery date is available, so you go to work and guess what? Another delivery is attempted. The app does not communicate when deliveries will be made or allow you to re-schedule deliveries for a confirmed date when you know you can be at home all day. UPS - what is the point of this app??? There is either no information or wrong information, Utterly Pathetic Service..QaxcvbnmmlpVersion: 9.7.7

✓ Awful service!Avoid using UPS as your courier cause they are useless/time wasters. I chose UPS at checkout on a retailers website and paid extra to get it sent by premium delivery. UPS wasted my whole day waiting for a parcel which showed ‘out for delivery’ on Friday which never arrived. Later in the evening they changed status to ‘ We’re sorry your parcel was delayed. We are adjusting delivery plans as quickly as possible.’ What?!! now they have rescheduled it for Monday? This is unacceptable!! Not even Saturday but have to wait a further 2 days. Disgusting service. I don’t know why retailers use UPS when DPD are far better and also give you an hour delivery slot which is also trackable on their app & would have used them if the retailer offered this courier. Your rating shows how rubbish your service and your app is..R.E.DabVersion: 9.7.4

✓ Avoid UPS if you can.There’s little point in using UPS’s app for tracking parcels because it’s barely ever updated at crucial times. I had a parcel (on the day of expected delivery) that was still listed as being in Calgary, only to have it delivered in Halifax minutes later. I didn’t know UPS could break the laws of physics of time and space :P.Habs fan 10452Version: 8.7.1

✓ Does not workEven after updates.AbjzVersion: 9.10.1

✓ Impossible to get into my information. I cannot figure out the password criteria.Ann.Touchstone....Version: 9.7.7

✓ No choices and delivery timesI was not available for the first delivery it apparently a signature required with no other options so I wasn’t home the second delivery attempt was this morning nothing said what time they may be coming or not I was sitting in the house never heard anyone knock and missed it again now I called and was told someone would call me within an hour to see if they could make another attempt today it’s been an hour and 40 minutes with no phone call. It’s my day off and I don’t know whether they’re going to try and deliver or not again sitting wasting my time It tells you to change it click here and doesn’t let you do anything. I asked over phone as no one is usually home or only here at random why I can’t pick up at ups in rockdale. Now I’m awaiting third attempt which maybe today or Monday as no one called me back as I was told. This is the only item that has given no options other then. Signature required I can’t seem to be given an option to pick it up or know when there coming after the first attempt. I need this item and find it ridiculous it’s the only item worth a few dollars I have had signature required on in years and can seem to get the item. Why is this so difficult and why will you waste gas trying three times but charge me if you take it to be picked up Makes no sense.Deanb 123456Version: 9.7.4

✓ Pointless Downloading the appThe email I received notifying me of my parcel delivery date had 3 link options on it *change delivery *manage preferences *view delivery planner. Pressing any of these links to the app registration. Once I had gone through the process the app does not let you do any of these things. It prompts you to become a member of “UPS my Choice” THE ONLY INFO YOU GET WITH THE APP IS THE INFO ALREADY GIVEN IN THE EMAIL. There no point down loading the app!!.R Star MuncheroVersion: 9.4.2

✓ App is just as slow as the companyI don’t know if it’s the app or the drivers. My tracking doesn’t update for days and then all the sudden a bunch of scans show up at once. It seems like I never know where my packages ACTUALLY are. Then whatever the original delivery date is, it always seems to get pushed back. Whenever they give me a date, I always just assume it’ll be a couple days later than that. Whenever I see a company has used UPS to ship me something, I’m immediately disappointed. At this point, the post office is more reliable. Also running into the problem where it changes my preferences on its own. I have ALWAYS had all delivery apps set to text messages for every single update imaginable. I have 3 packages I’m waiting on currently (2 of which have already had their delivery dates pushed back). One is “supposed” to be delivered today but under the manage section, it says nothing is scheduled to deliver today! I guess one tab on the app is realistic and one tab spouts out lies that gets your hopes up. Anyway, I wanted to make sure I got a text notification when (if) it arrives since drivers out here don’t knock or let you know they put something on your porch. Went in to the settings and all my preferences were changed to email! This is the second time the app has done this to me!.LiddyCameronVersion: 8.8.0

✓ Not helpfulThe only thing worse than this app is setting up a UPS account, which you need to do before use this app. Was unable to perform simple tasks in this app so I had to ring UPS - something which shouldn't be necessary these days. (You can create an account in this app, but it just displays the same web pages inside the app that you get if you setup an account in a web browser. When I tried to setup an account it told me I already had an account, but when I tried to reset the password it told me I didn't have an account... When I finally got it working, to do anything with a parcel requires you to register a 2nd time but thankfully this registration was painless and it automatically linked it to my 1st account. What did I need to register a 2nd time to access? - to be able to change anything with the delivery of a parcel. This is the only thing 99% of people need to do so why make it more difficult than it needs to be)..Kc3302Version: 8.11.0

✓ Was good but now impossible to useThis used to be a very clear app. I could see what deliveries I was expecting on what day and packages were sorted in order of expected date. They opted to take this clear view and create chaos for app users. Packages appear in a seemingly random order, delivered packages are mixed in and the removal of color boxes makes it hard to tell them apart from packages en route, and the app is difficult to view. Please fix it!!! We need to be able to see when our packages are coming!!! This is imperative because UPS decided to take their great customer service and throw it in the trash. They’ve made receiving a delivery extremely difficult for their customers. If you can’t get to your door fast enough they will take your package to a random location. Auto parts store on a hill? Sports shop with no parking lot? I’m physically disabled and this has been an absolute nightmare. I need to know when I have packages coming so I can sit near my door and actually receive the items that are crucial to my health and safety. Please please PLEASE fix this app!! And maybe consider creating safe and accessible delivery options for people who can’t trek 4 miles to get their packages in the middle of a city if we can’t get to the door in the two seconds your delivery people deem acceptable..SuPrue75Version: 9.0.0

✓ Worst App EVER!!!I finally got through to UPS and had them delete my account. Hopefully this time they followed through! Apparently, last week they did NOT change the settings like they said they did! I downloaded the app in the summer and had 1 package routed to my local UPS store. I have tried to change the settings in the app but apparently the app will not let me. Now EVERY package is sent to the UPS store. I have a broken right foot and can’t drive. UPS CHANGES the address I have my packages addressed to and is sending them to the local UPS store, where I can’t get them! If this continues, I will NOT do business with companies that use UPS! Also, on 11/8 UPS said my package could not be delivered because of severe weather. I am a TEACHER and EVERY school in the Greater Cleveland area was in session. Explain to me how if schools are in session the weather is TOO BAD for a delivery company to operate! Guess what happened today? Yep, UPS changed the delivery AGAIN back to the store!!! I had to call and make a stink again today. Hopefully they will deliver to my house. FYI I will NO longer order from companies who ship via UPS. Since I am sitting around with a broken foot and nothing to do I will use my time contacting the companies I make purchases from..DebrudderVersion: 8.6.0

✓ Almost useless!This app is really no use at all. I already get an e-mail to tell me that the package is out for delivery ‘before the end of the day’. The app gives the option of a more detailed delivery time - which still says ‘before end of day’! The delivery route must be planned before the shipment leaves the distribution centre, so why can’t I at least be told I’m package 67 of 220? More than once I’ve waited in for a package, which has then not arrived (presumably because the driver ran out of time). Neither does the app let me re-arrange delivery to a neighbour or alternative address. Do I really have to take a whole day off work to wait in for a package? Other companies, such as DPD, can give me an accurate 1-hr slot so surely UPS can do the same! It’s just not good enough UPS!.Cmc575Version: 6.2.3

✓ Close Yet Not…Tracking has become a common occurrence recently as we are all shopping online and shipping. This could coupled with easy tracking yet Corporate America’s reluctance to join customer service and technology means nothing is simple. The app work unless you click the tracking number when you first receive it from the sender. It won’t be in UPS’s system yet. So you wait a while and then information populates but not a delivery date. A button appears to receive updates yet requires logging into the account and that requires a password needing a dozen characters (much more than most other organizations!) so I reset my password. AGAIN! Now the notification button is gone. I ask the assistant who is virtually useless for any real questions. Finally I am chatting with a human who makes a suggestion, but doesn’t tell me how to navigate TO the solution and as soon as I leave chat it has ended and I cannot return. All in an attempt to get a notification about a delivery I am paying to have. Some terrific customer service there! Good use of technology..NyshaOrenVersion: 9.7.1

✓ First app reviewThis is by far the worst app I’ve used and the options for delivery do not make it to the driver, such as leave by the garage or no signature required, leading to having to go through the WORST customer service department of any company ever. I mean UPS customer service makes Comcast look like they have the pinnacle of customer service. It took me multiple calls, text chat, going to a UPS store (yes, they’re franchised but the customer service here was just as bad if not worse) and nearly 5 hours of dedicated time to finally get a dispatcher to call me back after not one, not two, but THREE separate people and a supervisor said I’d receive a call within the hour regarding my “failed delivery”. I mean, I don’t get stuff delivered very often, maybe 4 or 5 times a year so to have to deal with that was so off putting. Long story longer, don’t rely on UPS or they’re app to do anything you need, just cross your fingers and hope it doesn’t get messed up because the ride you’re in for when it does is not fun nor easy to get fixed..Eons830Version: 9.7.7

✓ Stupid useless appTotal waste of time - signing up is a total cluster-frack. Avoid this, just call them instead..MickChippoVersion: 8.3.0

✓ Hilariously bad!Ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha. Surely this app is an actual joke? I hope so because that’s the only explanation for how bad it is. Unable to really do anything useful on this app; including login. I will just have to wait and see what happens to my delivery. My email says confidently ‘your parcel will be delivered on Tuesday’, but knowing UPS that’s meaningless. I’m looking forward to getting a text message five minutes after they ‘tried’ to deliver it saying ‘I wasn’t in’. But of course I was in. The doorbell never rang. My phone number wasn’t called. I didn’t even get an email telling me the guy was at the door with my parcel. Funny that. And then I will be given options to change the delivery day or collect from the depot. But I won’t be able to follow up on any of these options. Because; the app doesn’t work. And unless I’m willing to call a contact centre and go through endless options to then speak to somebody who tells me ‘it’s out for delivery again’. Anyway… It’s all very pointless really. Just like this app. Perhaps the joke is on us? Bur, it’s not very funny..BearmtcVersion: 9.7.7

✓ IdiotsThere are no words you can’t even read a piece of software that you can login again and forget login information. ? Seriously I can’t express enough how poor the app developers are for UPS… I think I’ll have to switch to some other freight carrier that actually knows what they’re doing with apps..IGoldenDeliciousVersion: 9.7.7

✓ Terrible and confusingDownloaded to track a parcel. I found it so confusing and terrible to use. All I want to do is track a parcel from overseas. Looks like you have to get an ID then sign in and then to get Ups My Choice to be able to redirect or reschedule your delivery you have to do it all again - is that another sign in or what, goes around in circles. Like a previous review what an absolute waste of my time. I just gave up out of frustration. It is shocking compared to the Aust Post app here in Aus. Don’t bother.Hetty52Version: 8.11.0

✓ DPD do this so much better. . . .A courier is a courier. You pay your money and make your choice. Delivery apps are part of the service offered and frankly UPS’s offering in this aspect of their service is useless. It tells you nothing more than it will be delivered before the end of day! DPD’s app on the other hand is great. It tells you the name of the driver and where your delivery is on their list, Also where the driver is currently on his list and shows a map of his location or where his last or current delivery was. On top of this they give you a one hour slot within which you delivery will be made. With all this information it’s easy to plan for someone to be there to receive the package or if not there are options to redirect the driver where to leave it in a safe place or to leave it with a designated neighbour. All In real time I believe. Brilliant. UPS need to be looking at how DPD do this and learn something..Neil. B.Version: 6.3.0

✓ Pointless app does nothingAfter (like many of you) receiving terrible service from UPS and their “first failed attempt” of a package which could have been posted through the letter box I decided to download this app to add some instructions and hopefully get alerts when they change their delivery window with 10 seconds notice. Well I shouldn’t have bothered, this app is completely useless and as far as I can tell has no functionality at all. Can’t set up alerts to tell you if their driver is going to be earlier, can’t add delivery or leave in a safe place instructions for the driver absolute shambles. So I’ll be sat in a deck chair on Monday wrapped up warm outside my front door waiting for the sneaky delivery (I was in my garden last time as the came an hour before the original window) so hopefully this will be the last time I ever have to deal with UPS.ñoknikpkbyVersion: 9.12.1

✓ UselessI am in USA but it will not allow a Canadian phone number. Stupid to require 12 character minimum length password Useless service..RuffusPVersion: 9.9.3

✓ Bug?Stuck on the agreement page ?.Eckhart57Version: 9.7.8

✓ HorribleI’m trying to change delivery instructions, but everytime I try to log into UPS My Choice (which I think there is no point to have anyway) it takes me back to the home page where I input my tracking number, which then tells me to log in again even though I have already logged in. The app and the website keep me going in circles when all I want to do is log into UPS My Choice, input my tracking number, and change the delivery instructions so I don’t risk having my expensive package stolen while I’m away for on vacation a couple days. I cant log in, it just sends me back to the home page where it asks me to log in again, then it sends me to the app, then the app gives me no option to log into my UPS My Choice account and only gives me the option to sign up, and it goes on and on and on. It’s absolutely ridiculous, I’ve been trying to do this simple thing that I can do on other shipping websites in less than 5 minutes. Update: after almost an hour of trying to figure it out, I managed to log into my account and got to change the delivery instructions to rear door, just to find out that they left my package at the front door instead. thankfully my dad decided to drive an hour back home to get some stuff or else my package would’ve been stolen. ridiculous..Lildancer1313Version: 9.4.2

✓ No iParcel trackingDoesn’t teach UPS iParcel which is the most common shipment type from Amazon to overseas places like Australia. Great..TeknoverVersion: 8.3.0

✓ Useless, might as well use Microsoft WordI downloaded this app because I have an expensive package scheduled to arrive when I’m away for work, so I wanted to change the delivery to the desired access location. Well I changed it to the desired access location without attempt to deliver to house, and guess where the package ended up. It’s now sitting on my front steps vulnerable to theft and the cold winter weather. After calling them, “they have no record of this request”.Slitch123Version: 9.0.1

✓ Cant sign inI can sign in on web browser just fine. Doesnt work on app..ChippalrusVersion: 9.7.8

✓ Needs a lot of improvementAlmost as bad as my customer service experience, unfortunately..Chicken likes to shopVersion: 8.5.0

✓ Joke of a ConpanyThe first I heard of my delivery was the evening of the day it was meant to be delivered, a Tuesday. I call them up and I tell them that I’ll be at work on the Wednesday so don’t deliver until Thursday when I’ll be at home. Wednesday evening I have a missed delivery. I stay home all day Thursday, at 4pm I call and ask where my parcel is, it’ll be with you by 7. I check the tracking twenty minutes later and it says that the delivery failed. I call UPS, they refuse to come back to me (even though they never came in the first place). Told it’ll be Friday, I’m leaving to go on holiday so tell them to deliver a week on Monday. They try and deliver the following Tuesday. Guess what, I’m still on holiday. Total joke of an international and well recognised brand. Tracking is awful and staff at the depot and call centre are terrible. As for the app; it’s just as bad..RXT83Version: 8.5.0

✓ AvoidTerrible service. These guys should be shut down they do not have a clue what they are doing. I paid £17 for next day delivery. 3days later still no parcel. They said they had been once but I don’t believe it. I was in all day didn’t even leave a note. And don’t talk about customer service absolutely terrible, very rude and do not have a clue what they are doing said it had been delivered by 1 bloke and then I rang again and they said it would be delivered tomorrow. Then got a phone call saying it would be today. Still waiting for it. If you have the option AVOID this company at ALL cost they don’t know weather they are coming or going. Proper shocking service. Get your team sorted out. Unbelievable.Jammy2b3Version: 9.7.4

✓ Poor QualityThe app gives you no more detail than using the tracking available direct from the confirmation email they send. They advertise UK to Belgium in two days, but to Aberdeen? Six days and counting. The app showed my parcel as having left the depot at 06:15 for delivery ‘before the end of the day’. Nothing received by 21:10 when the tracker suddenly changed to show delivery has moved on from Friday to next Monday. No clues, no hints or any useful feedback and certainly no information on the location of my parcel. The irony is that the parcel contains a watch that can find and display its own location to within a few metres anywhere in the world. I only gave this one star to be able to review the app. The only good thing about it is that it is free..MadsapperVersion: 8.2.1

✓ Don’t bother with this appWhat a waste of precious life this app was. All I wanted was to track a shipment, firstly signing up was a mess and for tracking shipments the additional info available after signing up was useless and not worth the effort. But the worst was 90% of the time the app wouldn’t connect and update progress with an error displayed that the service was unavailable please try again later. When it did work the tracking was ok. Lastly once I installed the app, hitting a tracking URL say in an email would automatically fire up the app from as browser session, good times when the app doesn’t connect. I ended up removing app and back to online tracking via the UPS site..OfheudgVersion: 8.6.0

✓ Pretty good start. But, lacking key features.The make“Make change to delivery“ leaves more to be desired. I understand UPS is very efficient, as they use algorithms to produce delivery routes for their truck drivers… (And now that I can follow the delivery live, I can watch the truck stroll in and out of my neighborhood several times, even passing my house before leaving the neighborhood entirely and going across town only to come back hours later and drop off my package. LOL) But it would be nice to have an available field to write a note for the driver. There are a little detailsI have desired such as having him not ring my doorbell for one. Hoard to provide more specific instructions on where to leave the package aside from there basically list provided of front door or side door garage etc. Having said that I could imagine if the driver had to leave a little note for every other package it would probably slow down quite a bit but I’m just throwing it out there just in case..Nicknamenicjname13748483&3&Version: 9.1.0

✓ Privacy ConcernThis app snoops the data in you clipboard. It’s nice that Apple has provided a means (banner) to detect these bad actors. Why on earth would UPS need access to data that has been copied??.Jugger GrimroddVersion: 9.2.0

✓ Stopped workingSome time in the past month the app stopped working; it gave a cryptic error message while trying to re-log in. Deleting/reinstalling the app makes matters worse — I can’t even get to a log in screen before I get a different cryptic message..CalgarymacVersion: 9.9.0

✓ What’s the point?Missed second delivery…now it is being shipped back to America. What is the point. I work and simply the service on offer is not applicable to a working family. My wife’s gift has arrived in the country and within 24 hours will be shipped out again. I should have left a slip somewhere to leave the parcel out in the open, but once again as someone who works full time, I feel frankly penalised for working. The app offers a solution, but the computer says no. The only option is send back to sender. It is my fault for not reading the small print. It is at the drivers discretion for a third attempt, sadly my card says no. Tried to deliver at the same time on both days expecting a different outcome. World class service!.Why bother UPSVersion: 9.10.5

✓ Stupid stuffI have never seen a bad and stupid stuff like this and also layers drivers 👎🏻👎🏻👎🏻👎🏻👎🏻.Reck zagVersion: 9.10.2

✓ Details could be improvedThe UPS app doesn’t give any more information than just logging in online. It would be much better if a tracking map were available. The app (and website) are also very unclear as to what steps are needed and options are available for delivery. Paying import charges is ok, but deliveries that require a signature cannot always be signed for online. If a delivery date changes, previous delivery instructions are automatically cancelled, which is poor. Delivery instructions should automatically carry across to the new time, with the receiver being given the option to confirm or change..Essex GrumVersion: 9.7.4

✓ Dreadful!First of all just don’t use UPS. Their App is a shining example of how good the company itself actually is! So why download this app, most probably want to track their package, well I have bad news! The delivery date means nothing! My delivery date was changed 4 times over the space of a week. If that wasn’t bad enough, their offer of a time window you will receive the package by on said day is never anything but “by end of day”. The app does offer the ability to change your delivery date but that’s right, you guessed it! It means NOTHING! I logged in on a Wednesday (2days after they had it) to reschedule from Friday to Thursday, it was all automatically accepted but after a no show on the Thursday the day was repeatedly pushed back until the following Tuesday. I don’t mind waiting a week for a parcel what I do mind is being repeatedly lied to by a terrible app and delivery system accompanied by waiting by the door for 4 separate days “until end of day” which if you were wondering can be as late as 11pm during busy periods. If you have to deal with UPS ring their customer services, track a package, after the automated system finally shuts up it will give you the option to say “agent” to talk to a real person who you can press for actual information!.Djtoz90Version: 8.3.0

✓ Delivery dates constantly changeLast Tuesday I saw that my package that I already paid $500 was in the city but had $40 in duties do which is fine. It’s now Tuesday of the next week and the package has been sent back over the border again charging me another time for duties which is on the company not me so how am I paying more? The past three days it’s said out for delivery and then that they attempted a delivery when I’ve been waiting at home because I don’t want my package to be stolen. Thanks UPS FOR BEING THE WORST POSTAL SERVICE.HchdhshbsejVersion: 9.10.0

✓ Disappointing appThe app offers very little useful functionality. There is no link between tracking and shipments. It forgets the tracking id after a few days, so you have to go and find it again..KoSixVersion: 8.6.0

✓ Not worth the spaceI have to concur with the other reviews here. They ask for a lot of private information to actually give you nothing at all you can’t get from just the tracking number - am seriously considering a complaint on GDPR grounds as that vacuously don’t use any of the information provided for their service. I expected a window of time, maybe a tracked vehicle, or even just your delivery number - knowing you’re 100 out of 110 and they’re currently on delivery 5 is a lot more helpful than the nothing you get here! DPD offer all of these options already and have done for a very long time. Hermes are better and they were shocking! Both of this are smaller companies - if UPS wants to consider itself a Global delivery firm then it needs to improve its app - I would have felt better about them as a company had there been no app at all to disappoint me - so as an app this one fails on all counts..CindaVersion: 8.7.1

✓ Stolen parcel by UPS driver.A parcel I was retuning to Apple was stolen by the UPS driver. I dropped off the package at a UPS drop off point and luckily had a confirmation text message for the drop off for the item. The parcel was collected from the drop off point by UPS and tracking showed it was returned to Apple but that was not the case, Apple confirmed it was not received by them despite the tracking information indicating this shipment was delivered. One thing that saved me thousands of ££££ was the confirmation text message from UPS to say my parcel was dropped off, but this is just poor service from a major logistics firm. Also the app is very poor, always issued with login, parcel delivery times are late, and of course as stated earlier on, high value shipments going missing is not it. UPS needs to do something about these issues..YussufabdillahiVersion: 9.10.5

✓ Just dreadfulCouldn’t create an account, was told an account with my email already existed, couldn’t get an email to reset my password, couldn’t get an email to advise of username. Can’t change delivery address. I’m not sure what this app can do..NotenoughfingersVersion: 9.7.3

✓ Shocking, installed and deleted!How a company like UPS can have an app as pointless as this is beyond me. I installed it....deleted it the next day as there literally is no value in having it. And I agree with the other comments, ‘by the end of the day’ is poor timescale for delivery, the other couriers manage to do much better, UPS are embarrassingly lagging. The drivers themselves are always lovely though. Regardless of there being no information about the time your delivery, the app doesn’t even function. I tracked my package via the email I received - it showed me the delivery date. Then I installed the app and when I tried to track again, using the app, I got the message ‘tracking information unavailable’ and it told me I was not due any deliveries in the scheduled section. I used the link on the email to track but because I had installed the app, it took me to into there.....which gave me the error messages again and no information at all. I’m sure I’m not stupid, I generally know how to track parcels and I seem to manage with every other courier. I have diverted parcels, arranged alternate days, requested to leave in a safe place etc, I’m pretty savvy when it comes to this kind of thing. But with UPS.....well, honestly, there is zero point in this app, it deserves zero stars. Embarrassing for the app developers and UPS. Frustrating for customers and poor value for the clients who are choosing to ship with UPS..S14N VEVersion: 8.5.0

✓ Worse delivery company everWhat a joke. I was expecting a parcel to turn up on 28th May 2020. Got an email and text saying that it was being delivered on this day and that it would be before 9pm. Rang up the customer service team to find out where my parcel is after waiting in doors all day up till 8pm to find out that the parcel was still needed checks to be done and clearance. Didn’t have this information on the website. I then asked when would the parcel come and the women on the phone didn’t have a clue and said it might come on 29th May, 1 day after it was suppose to come and she said I would have to wait in doors and just keep checking the tracking app to find out when it’s coming. I’ve asked for management to complain for wasting my whole day for nothing..MKREECELFCVersion: 8.8.0

✓ Bent, broken, dented, etc.I used to think quite highly of UPS, but I’ve had to return or get replacements for more things than I can count since moving to FL. I am extremely unsatisfied and nearing anger toward UPS. It would seem as tho your shipping and handling has gone down the toilet. More often than not I am getting dented, broken, and damaged goods I’ve been waiting on. I miss FedEx. Honestly, I miss anyone that isn’t UPS. There’s now a running joke here about “how much damage this time?”. There needs to be retraining for your staff in the south because compared to the northeast IT IS HORRENDOUS. I dread anytime I know that I’ll be receiving anything via UPS, which is a shame since my father worked for you as a driver in and around Boston. He’s blown away how poor the service is here. I wish I could rate Zero stars. My experience isn’t even worth a single Star. I am going to go out of my way and pay more in order to avoid using UPS. There has just been REPEATED times that I’ve had disappointment from UPS since moving south to FL. Shipping and handling is not a priority and that’s supposedly your business..Kmick603Version: 9.7.5

✓ UselessThis app is completely useless. Does not track packages at all.KevinissinVersion: 9.10.1

✓ Much improved, still not perfectThanks to UPS for improvements made. I am waiting for a parcel some time today in Civitanova Italy from Germany. It arrived in Civitanova 7:30am, with a clear log on the app up till then. But app features for ecpected delivery time do not work, it just asks for login again but then blocks access for suspected fraud because I am already logged in. !!!??? There is an option to sign now and risk theft at the doorstep but ... it’s urgent important valuable... so I’ve spent all morning indoors already, cancelled all appointments ... could be stuck here till evening. I think inconsistent UPS service in Italy is more of a problem, fantastic from Germany to Civitanova, then ....Reviewer794Version: 8.6.0

✓ Dysfunctional backendThe app might be fine but the experience is dysfunctional. When customs dues are pending the app does not provide a means to pay them until a delivery attempt has been made. As UPS staff are all extraordinarily rude this means that they come pounding on the door and screaming if you are not home and then flip your house the bird when they leave as viewed with a smart doorbell..Fancypants314159Version: 9.10.1

✓ Review.No logins. No sign ups. Trying again and again. Called twice on customer service all they keep telling you is what’s on the app. No further updates. No reference card or number left in mailbox to pick up from nearby location. App says if parcel is missed they will try next day. But there’s no one out there..RanawwVersion: 8.4.0

✓ Useless appYou can’t register and create an account. You’re prompted to agree on their “technology terms and conditions” but you are not able to as it is greyed out, even if you follow the instructions to scroll down (there’s nothing to scroll down) and/or open the whole agreement in a separate web window (there’s nothing to tick and agree). Useless!.Reynaldo ChuaVersion: 9.7.1

✓ New version is terribleI used this app for years without a complaint, now they had to update it in an attempt to prioritize fashion over function. Version 9 is almost unusable. Is this a joke? I waited a week and assumed the designer would be fired and they’d fix this by now. There’s a bunch of filters and toolbars at the top of the tracking page and a ton of useless dead whitespace at the bottom, so only half the screen is dedicated to viewing the only information people are there to see. It’s like viewing my tracking info through a door peephole. If they downgraded to version 8, this would become a 5 star review. UPDATE version 9.2: apparently this is not a joke. They keep making it worse. They reversed the display order so now your most recent packages are at the bottom of the list and you scroll up to see earlier ones (why?). BUT you still have to pull DOWN to refresh the list, so you have to scroll all the way to the top of the list to refresh it! Also, nearly 40% of the entire screen is just headers/search bar/etc. and the bottom 60% contains the information you care about (tracking details). There is so much dead white space the app is painful to use..God WaffleVersion: 9.2.0

✓ Worst everWhen I first seen the low rating of the ups app I assumed it must be a low quality app. I then learned the app is well made, it’s the company itself that’s very low quality. Since it’s the season to get Christmas shopping done I’ve decided to ship with UPS and right off the bat I can tell this company does not understand the word “fragile” my first item came to me smashed to bits. Luckily the shop I bought it from was understanding to ups’s ways and sent me another for free in a much much bigger and overpacked with support material for ups’s handling. But I can’t write a review based off one incident alone, so I gave them another try with my 2nd package. Aside the fact the location is just out of driving distance from my home I still had it shipped through ups. For the first SIX days ups claimed it was shipped and on its way...FOR six days... on the 7th day I get the email the truck is delayed and no expected delivery time... a location that is 7hrs away and the truck drove for SIX days and is still delayed??? Worst shipping company ever and I can completely see why the low review score...app is well done though.. you can easily find out when you WONT be getting your packages...p.s you should add a check box for “is your item smashed to bits”.YoungGunDieselVersion: 6.2.3

✓ Typical UPS.As ever with couriers it’s all one way traffic. They give you minimal information and yet expect everyone to stay in all day assuming that your time is not as important or precious as theirs. Not to mention they cancel deliveries and shift them to next days without any warning or information passed on to you, who remains waiting for them at home. My last was two days! This app gives you no more information than the simple online tracking site, in fact it’s worse, it updates so slowly, it’s pointless, it’s a waste of space on your phone. They know *EXACTLY* where their delivery vehicle is at any given moment in time, they know *EXACTLY* what order the parcels are being delivered in, therefore they can give you some sort of window for the knock on the door. Maybe like some others: morning or afternoon; or some of the better couriers out there: a one hour window. Allowing you to get on with your day. The best from UPS is “by the end of the day”! And even that isn’t 100% certain. Utterly useless, almost negligent bordering on criminal. Can you imagine how good and efficient they would be if we could charge our time by the hour waiting?.Brit9erVersion: 6.2.3

✓ Useless app.I have two packages that were scheduled to be delivered today. Both are coming from the same sort terminal. One has not been updated from said sort terminal, and says it will be delivered today. The other has been updated to the next sort terminal in my state, and the app says due to the weather the shipment has been delayed, but they have no idea when it will arrive. Two packages coming to the same destination with different information...wait a minute.....is the USPS app.....? As is common these days, companies race to beat the competition with high tech information apps without having the technology to deliver timely info, or none at all. Most of it comes down to scanning a label and computing an algorithm and yet they cannot get it right. I know we pay enough to ship packages, smh....... why even have an app when you cannot accurately update it? One of the packages ( the one that still says it will be delivered today) is signature required. So I tried using the app to change the delivery instructions to pre sign for it.....yea you guessed it...I couldn’t. I then used the email link to pre sign.....yea, received a message that they were having technical difficulties and to try back later....of which I have been trying to do for the last two days to no avail! I love the company, and drivers, but they need to get rid of the app. It’s embarrassing to the company..LogndogVersion: 9.0.0

✓ Terrible serviceUPS have failed to deliver for the second time, original delivery was supposed to be arriving before end of day on 2 June 2023, I took the day off work and waited in my house all day, I phoned customer services on two occasions during that day and was told that my parcel would definitely be delivered before end of day, I received a text at 21:00 informing me that they had changed the delivery day to Monday 5 June 2023, I again took the day off work I order to sign for the parcel as my signature was required on delivery, I waited in all day and checked for updates for my delivery on UPS web site and again it was stated that my parcel would be delivered before end of day, I received a text at 22:00 on the 5 June 2023 informing me that my parcel would not be arriving and a new delivery date would be provided as soon as possible. I am surprised UPS are still in business when they are so incompetent at delivering packages and as they have a totally disregard for customer service..What a pathetic companyVersion: 9.10.2

✓ Test the updates before releasing...App used to work fine, but apparently we needed to fix what wasn’t broken and now doesn’t function half the time. If I look at my delivery details, leave the app, then come back, the app freaks out and tells me it’s unable to process the request and wipes everything so that it looks like I have no deliveries. Then I have to force close the app and restart to get everything back (and hopefully not have to reset preferences again because the app also feels like randomly changing those from time to time.) The final issue that I’ve noticed is that even though I’ve allowed the app to send banners, notifications, sounds, etc., it almost NEVER does this. I might get a random alert every now and then, but the whole point of the app was to let me know when something shipped, if there’s a problem or when my delivery actually arrives and it seems to fail this basic functionality. Apparently, UPS just wants me to be in this app 24/7. Maybe the developers took a note from the Facebook app developers and decided to make the updates less and less user-friendly..DeadalewiveVersion: 9.0.0

✓ Poor user face and notificationsThe app is poorly designed , it takes multiple clicks to get the information you need and even then it doesn’t show all of it. For example , I can’t change my delivery address but don’t know why unless I go to the website. UPS pushes the app but it barely gives you what you need. I asked for notifications to be sent but never got them. Specifically I had asked for notifications when my package was delivered. Never got those and only knew when I checked the app. For an app that serves a company that delivers things , this app barely delivers the basics..MattT1989Version: 9.7.0

✓ TerribleThis app does not *deliver* on any of its claims. UPS? DOWNS more like. Package delivery was fine, I can’t fault the company for that but this app is the smashed pasty at the bottom of your shopping bag, crushed by the tinned ham you’ve been collecting as supplies for the fallout shelter. On one tab it said delivery was “on schedule” but the detailed tab stated “no delivery scheduled for today”. Using this app I had no idea if the package would be delivered or not. So I couldn’t decide if I should put on the disguise issued by my witness protection programme liaison officer, as I don’t usually answer the door to strangers unless I’m dressed appropriately. I decided not to go to all that bother and would use an accent when greeting callers instead “Och, as tha’ package fur me wee laddie? Och, so at is. Here’s a wee bawbee fur ya, and be off wut yus ya wee scamp.” I decided the accent needed work. Anyways, the web link said the parcel was out for delivery, this app told me nothing!! Pointless..SuedeheadwalesVersion: 8.0.0

✓ Avoid if you canAlways changes the dates about my packages, and I had to call all the time to ask for my delivery updates. Many times delivery driver posted fake delivery attempts. Gave up on their punctuality many times and had to go for my package pickups..*Vishu*21*Version: 8.8.0

✓ Consistently disappointingI naturally assumed that a global distribution company of this scale would have market leading service and user facing technology. It is certainly the hallmark of some other well known brands. But UPS has been a disappointment for me every time this year. Some of my packages have arrived without notice, some have not turned up on the day predicted (repeatedly). Customer service are useless and, if you bother to complain, it seems to take weeks to respond and the response makes little sense (just a stock answer). Meanwhile the app is slow to load and the information doesn’t always align with reality (see comments about deliveries arriving unexpectedly or not on the day specified)..Prince_BarinVersion: 9.6.0

✓ Difficult and ConfusingI downloaded the app as I got an email from a company I purchased from telling me it was sent via UPS and that it would need to be signed for. Due to a problem with UPS at the depot it wasn’t delivered on the day it was scheduled for and was moved to the following day and I couldn’t be in for the delivery but discovered I could prestige for it and nominate a safe location on the app. I have tried to this but am stuck in a loop trying to sign up for something to be told that I already have an account attached to my name and address but no option to login only sign up. Every time I click the “sign now” link in the email it opens the app and then starts the loop again. Very frustrating, I hope that my delivery will work fine but the app doesn’t!.CARBr6Version: 8.4.0

✓ CHIEDETE UN CAMBIO DI CORRIEREPersonalmente la mia esperienza peggiore con una di queste compagnie: ritardo, disorganizzazione, malfunzionamento dei servizi di assistenza, e dopo aver aspettato più del previsto hanno rispedito il pacco al mittente. ANNULATE SUBITO L’ORDINE E CAMBIATE CORRIERE.FlupatelliVersion: 9.7.7

✓ Needs One Big Upgrade!Update: November 01, 2021 Still no update on adding a “lock box” option for deliveries? There is one big update that would be helpful and this would be for the app and the website. If you have UPS My Choice you can choose where your package will be left. You’re given multiple options but a lot of newer communities like mine use a smart locker for packages. My communities smart locker is controlled by this website - (www) ParcelPending (dot com) This is an electronic mail package locker where the user puts in a PIN number to open the locker. This PIN number is emailed to the user whenever something is delivered from UPS, FedEx, etc. There is no option to select a smart locker on the UPS app or website. This means I need important or expensive packages to be re-delivered which is a pain (my front office doesn’t accept packages) or manually pickup which defeats the delivery service. Please give customers this option, I don’t need to sign for a package if it’s placed in the smart locker. The smart locker is accessible 24 hours a day, 7 days a week so it doesn’t matter what time the UPS driver shows up for delivery. If this option is added I will re-rate this review and increase to 5 stars since I love the app besides this major issue. Thank you!.FitnessFanLVVersion: 9.5.1

✓ Don’t waste your timeI never leave reviews for apps but something has to be said about this appalling company. I spent £1000 with Simba (the mattress company) and on Monday at 1pm I receive an email to tell me my order is coming the next day. Panic stations!! Prepare to arrange your entire day of work or ask for a days annual leave with 12 hours notice, because UPS don’t give any kind of time slot whatsoever. What they do though, is tell you to download this app.... they even set you up on it over the phone (Aww, that’s helpful isn’t it) because then you’ll get to see a 4 hour time slot. I had trouble with my password so had to call up and listen to their god awful pre recorded messages all over again, only to be told to call their technical team. Did that, no answer. Fast forward a load more time wasted.... the 4 hour time slot you get to see? *Spoiler alert*, you don’t! The driver told me that they can’t give any kind of idea of time because they don’t have set routes, they can choose their own! Why a company like Simba would use the likes of UPS to deliver such important and expensive items, I don’t know. But seriously, don’t bother with the app (it’s probably just signed me up for a load of junk mail, let’s be honest) and don’t bother with UPS..KaLsPoVersion: 8.3.0

✓ Ok with newer iOS onlyApp works fine with newer devices but older ones can’t log in anymore. This is the only app I use that now fails this way - so clearly an app-specific flaw..WalMitVersion: 9.7.7

✓ A waste of my time registeringApp provided no further updates than the website, and did not allow me to add any delivery instructions or preferences. It takes a while to register though. ... in the end I had to make a call to the call centre on a premium (caller pays) number. The customer service representative could not tell me why delivery has not been attempted even though parcel has been at the local warehouse for more than 24 hours. All she could add is that I *might* expect it to be delivered within another 2 business days. Ironically, the delivery for the last 11km will take longer than the trip from Dallas Tx to Sydney Australia. Let down by the punctuality of the local UPS team. Look at DHL’s app and operations to see a slick and well oiled operating model..Devorn1Version: 9.1.0

✓ Doesn’t work at allEvery time it is opened it gives this message “Sorry something went wrong.Please close the app & try again later.” It’s been giving that message ever since I downloaded it about a week ago or so..I can`t find oneVersion: 9.10.0

✓ Terrible AppProbably the worst app on the Apple store.SimonjevanVersion: 9.0.0

✓ Garbage Company and AppJust wanted to get my package at the depot because I work all damn day and can’t sign for a package when I’m not home. The website forced me to download there app and enrol in there program and account to change my delivery preferences. So I did and it wouldn’t let me select my province and kept showing me states even tho it was on the Canadian version..VybynyvrxecrVersion: 9.7.7

✓ Deleted it. Impossible to login.I went through the set up process with email, username and password etc. I then tried to login and continually got a message that my information was incorrect. I had taken a picture and used exactly what I had entered as login info and still got the error message. I finally gave up and deleted it without ever having used it. Very frustrating app..An app for that!Version: 9.7.8

✓ This app is weird and glitchyI recently dwn loaded this app after using the web sight for years. The only reason I went with this app was I got tired of logging in for everything all the time using the web. However my experience so far with the app has been less than good. When I type the tracking number in to track it brings up the scan target square with the usual instructions for scanning? Now how can I scan a pkg barcode on a pkg I don’t have and this is the tool I most frequently use. Other times it will tell me it’s not a valid tracking number. I’ll then track it thru the web site and it’ll give me the proper info. I believe the UPS Co may have their glitches as this app does. One is where I’ll get notification on a pkg being delivered the next day. On that day I’ll get notified that it was delivered at such time on that day in my mail box but when I go to check it’s nowhere to be found. However it will be in the box the very next day, strange cause I have a lock box so a mis-delivered pkg could not be placed in my box. IDK but for now I’ll hang on and try the other tools it offers when the need arises but if they don’t work out I’ll flush the app. So far not usable for me and not happy with it..Mach2donVersion: 9.4.1

✓ TerribleBetween the UPS App and the UPS website this just doesn’t work. I tried to log into the website to give a different (neighbours) delivery address after UPS failed to deliver on my first confirmed date. UPS wanted my address but would only accept an American address when I live in the U.K. so that was a waste of 30 minutes of my time. Today I can see my delivery is due and there is a button offering me updates on the delivery. So I press this button and it asks me to log in which I do. When I’m logged in the app takes me back to the first page with the button offering me updates. So I press the button and it asks me to log in. Another 20 minutes wasted going round and round in circles. Then I’m so angry with the App that I opt to leave a bad review, another 20 minutes wasted..Gurty007Version: 9.7.3

✓ AwfulDoes not allow login, can’t track parcels. Back to using phone calls to find out status..boring!.Jg13542Version: 8.3.0

✓ Horrible app implementationEndless loops of information input that ends up giving no relevant info. Compared to other courier services apps this one is pretty useless. Specifically the tracking and getting time estimates is highly frustrating. Back to the drawing board on this one UPS..FaddleVersion: 9.7.7

✓ App does not openApp does not open. Trying to access app support from the App Store just takes you to the ups web general help..FayleyVersion: 9.0.0

✓ Possibly the worst company everParcel not delivered only got a email at end of the day to inform going to be re scheduled for tomorrow I would not be there so needed to change the delivery address don’t waste your time trying to use the app it does not work so called them spoke to person who kept saying I understand but didn’t do anything put me through to Manager who again understood but could not do anything I was told can’t change the address until they had a failed delivery so this was going to delay me getting the parcel by another 2 days and would waste the drivers time all I got was a lot of understanding but no help still waiting for my parcel why would anyone use this company DPD Royal Mail even Hermes can deliver parcels in an efficient manner.%#?~{%$**Version: 9.1.0

✓ Website, UPS policies, App all outdated.Good luck signing in with a UPS account if your outside the US. The website, their policies, App all needs a 2021 update from the 1800 they still run the company with. Looking at the state of UPS outdated process I’m not not even sure if my package will reach for months..Dunston DiazVersion: 9.0.1

✓ The App is frizzing after launch in IPhone 14 Pro max in IOS 16.1.1 version, please fix this issue.The App is frizzing after launch in IPhone 14 Pro max in IOS 16.1.1 version, please fix this issue..David-appleVersion: 9.7.7

✓ Just awful 🤢🤮UPS was once seen as a premium courier service, however in recent years they have slipped so far behind. I would say that one of the reasons for this would be their obsession with using “funky” product/brand names for simple things such collection/delivery points (what the hell is an Access Point and My Choice, and what’s the difference!? Just call them what they are!) and complete inability to communicate simply the placement of a package in their tracking information without using jargon no-one understands or has time to try and understand - on both their app and website. Maybe try and take a leaf out of your competitors book (or rather, app) and see if your ratings as a courier get any better. As for this app, it obviously has never been tested as there is conflicting information about packages depending where you look. I have a parcel that is meant to arrive, and in one part of the app it says there is an exception (but doesn’t state what the exception is) and in another part it says that it is transit but is “ready to be returned to UPS” - a confusing and somewhat alarming message! And because of the way of the times, there isn’t a phone number to call to get in touch with a human to explain what the hell is going on with my parcel! I think you guys really just need to pull this app off the store and go back to the drawing board, because this is just hideous..TheMAU5Version: 9.0.1

✓ Trash app busted, useless, and they've no clueThis app is so poorly designed. The menu is just track, ship, "preferences," four different versions of help/feedback, and logout. Most of your account is in "preferences." No app settings. Here's the fun part. If you run into a delivery issue and call support, they'll walk you through things they say are in the app but aren't. They're looking at something with a different menu and features that don't exist here. My app is up to date. Some unspecified big fix was released a week ago. The company is just terrible. No reasonable delivery window, inflexible timing, no way to waive signature without a "membership" and imaginary app version, expecting you to pick up your own package when they inevitably won't deliver it (even though this is a delivery service you're already paying for), UPS is truly the worst service of its kind - and this app is no better. The chronically underfunded USPS has better service and a much better app. Maybe because it's not profit-obsessed and offers real worker benefits. I feel sorry for my UPS delivery person that they even need to do this job..AP278Version: 9.9.3

✓ TerribleI’ve got an email saying my package is delivered but it hasn’t Been delivered I’ve tried to contact them but they aren’t responding to me this is my first terrible delivery and my last with this company if your buying something and the website uses this company for it’s shipping don’t they’ll just get it lost..187strassenbande187187Version: 8.11.0

✓ A stunning failure from UPSClearly they don’t have the chops to program this app to do things like set and save your preferences. Tried to select a secondary delivery location and the app gets stuck in a loop and won’t let you complete the save. Very poor effort. Can’t even get that done on their website either. Typical corporate nonsense: long on marketing hype, short on delivery..CorpjesterVersion: 9.9.0

✓ Fake first delivery attempt (possibly)I may be too quick to judge here but… yesterday I woke up to a notification from a trusted tracking app i used for my parcels. I see one that said ‘attempted delivery.. ups’ and i think oh wonderful i missed it. I had in fact… missed it maybe by about 5 minutes. But i’m not convinced they even tried properly to deliver the parcel. Ive looked on their website and tracked my parcel and when it’ll next be attempted to be delivered. (baring in mind i’ve stayed up all night expecting it to be first thing with it being a second attempt) Come to find out. Ive a 4 hour ‘time slot’ for when my parcel COULD be delivered. I was clicking around to see if i could get a more exact time and see something along the lines of ‘…should be on the notice left with you’… i know not receiving a notice isn’t a huge deal but- it does reassure people that a delivery attempt was made. Did i receive this notice? No. Not one ounce of proof that a proper delivery attempt was made. For all i know they could of driven up to my door. Stood there for a few seconds and then driven off with my parcel. And there isn’t even a GUARANTEE that i’ll get my parcels by the end of today..Episode lover but..Version: 9.7.3

✓ As bad as you’d expectI shudder with dread when I find out my parcel is being delivered by UPS. In the past I’ve had delivery drivers appear at my door, with my parcel, demanding an import fee in exact change - with no prior warning, or even the option of card or online payment. Thankfully a few years on, they now email you ahead of delivery where you can pay the import duty. Their app is pretty useless, you need to create a UPS account to use the app - this is unnecessary as you can look up a tracking reference without a UPS membership simply by going to their UK website. So when your website is more useful than your app, you know there’s a problem. Secondly the tracking information isn’t very helpful. Delivery windows are a four hour period. Other courier companies can tell you exactly where your driver is, how many stops away he is and give you an approximate time of when he’ll be with you / they also offer you the opportunity to leave a message or instructions for him. UPS have none of that - one of the biggest names internationally, and they’re decades behind the times. It’s fitting that their company colour is brown..JohnGalantiniVersion: 9.7.3

✓ USELESSCan’t re route or schedule a delivery of a parcel, even though the app says you can. I already have an account and am logged in. When you click delivery options it keeps trying to make you ‘sign up’... I’ve now signed up twice and it still doesn’t work. You just go around in circles.Madguymitch123Version: 8.5.0

✓ AbysmalPackage was delayed 3 times and probably will be again. says there was an attempted delivery yet there was absolutely nothing at the door all day. idk how you make it this difficult to get something.Puged upVersion: 9.7.8

✓ UselessOnly got the app as the website wouldn't change country from usa (hey america, theres a whole world out there) and i needed to change my address. Customer service closed weekends. The app doesnt even allow you to change address, despite claiming to on the app store..Yeah..12456Version: 9.2.0

✓ Complete garbageApp is garbage, customer service is trash ups sucks big time really wish I could give a negative rating.UpssusksVersion: 8.8.0

✓ Worse than the websiteThe tracking in the app was even move vague and unhelpful than the website. Didn’t list any place names or countries once it left the comfort of a few domestic postal locations in the states. The website had better information, downloading this app was a waste of my time..Layth RuneVersion: 8.8.0

✓ Always reschedules packagesI gave UPS the benefit of the doubt since I 100% understand many delays are out of the driver’s control. I also don’t like giving bad reviews. However, this is my last straw. I have watched several UPS drivers drive past my apartment making no attempt to deliver my package now. I will be waiting for packages because I work from home and then get an email saying “Sorry we missed you” as they drive off. This has happened way too many times now and I’m sick of it. Every package that was sent by UPS ALWAYS gets rescheduled and I end up having to wait days and then pick it up at a UPS pick up point. At this point, they should have all packages dropped off at the pick up point to save people the frustration and disappointment. Or just order from vendors that doesn’t deliver through UPS. I never have any problems with USPS or FedEx. The cherry on top is this app, which a complete waste of time. I would give it zero stars if I could. The “MyChoice” doesn’t work at all and the “virtual assistant” chat is automatically generated and does not help solve my problem at all. Horrible user experience overall. Save yourself the headache, and have your packages delivered by another company..DesfloresVersion: 9.7.8

✓ Piece of trashPiece of trash.Pineapple WeirdoVersion: 9.10.1

✓ Great GUI, International Integration NeededThis app could easily be a 5 if UPS would add international support for those trying to ship stuff home from other countries.. store location in Mexico, impossible. Also why can we fill necessary paperwork ahead of time in app. Global UPS should also state maximum box size and what they can provide to accommodate packing as the US stores do. I chose UPS out of trust in the US, I ended up having to hit multiple locations because ups store could not help me pack up the box. Store was brand new and was not equipped with necessary boxes or packing materials: Also, outrageous prices compared to DHL, we couldn’t fit all our stuff we bought so we chose ups to ship home, wasn’t until 2 hours before flight home and after and exhausting trip to packing places and then back to UPS only to be told my one box was going to cost $650 usd and the cheaper ground option was not recommended because my breakables would most likely break??? Had I been able to reference this in the app, honesty I would made different decisions. I feel let down by UPS.Talltribe619Version: 8.1.0

✓ Terrible appThat’s one of the worst app ever. Always have errors from any kind. System not available, blablabla. It’s a shame that it come from a big company like that..KevenFyyyVersion: 9.7.8

✓ UselessWouldn’t let me log in to existing account. Wouldn’t allow me to reset password. Wouldn’t allow me to check user id. Wouldn’t let me create a new account. Deleted app. Useless..DamonlkVersion: 9.2.0

✓ Don’t botherThe app is as useless and inefficient and UPS themselves. The app doesn’t actually prove any real data. Kept saying ‘information unavailable’ so I never knew when packages were out for delivery. Said my delivery would be available on a Monday, took the day off work to accept it. Never showed up and still hasn't. Guess I have nothing else better to do with my time during covid then stair out a window waiting for the UPS guy to never show up. Better off calling customer service and asking them..MRMVICVersion: 8.11.0

✓ Awful and worst experienceThis is the worst shipping company and application ever! The application is a nightmare! Struggled to signup and account to change the delivery instructions even though I already have an account on UPS, even when I confirmed the delivery instructions, the driver didn’t count it. Then the package was supposed to be delivered at From 10:15 am till 2:15pm. And till 3pm I waited for the delivery but no shown, and I had to leaves for work. At 5 pm I got a msg that the parcel will be delivered at 5:15pm so I called the call center to leave instructions (Which I have already made before on the website) to leave my parcel at a safe place. Also know shown!! I received another msg that it will be delivered at 10:45 pm and also no shown! I called the call center to reschedule the delivery and to be the next day but to be at the early morning or after 3pm cause I will not be at home from 10am till 3pm and guess what! I received now an email that I will receive the parcel the next day from 10am - 2pm ! 😂😂 and I should receive it myself and sign !!! This is the worst shipping company ever !!!! They simply don’t care ! THE WORST !!!!.NehalelsanafawyVersion: 9.7.1

✓ Useless App everWaste of time. Who was the idiot who designed this horrible useless piece of garbage.Bobby sings soloVersion: 8.9.0

✓ Avoid at all costsI have used UPS (unfortunately) on multiple occasions as this is my only choice of currier from abroad. After paying £15 premium shipping for 5-7 day delivery (which has happened once in the past), every single delivery after has been majorly late with no information simply causing me to waste time and money. My delivery was ordered on the 21st of July 2022 and the delivery was expected to be with me on the 28th. It is now the 15th of Augusts ,(might as well be 2023), and still no delivery with the same notification every day ‘your parcel will arrive tomorrow between 11-3’. Over two weeks later and 14 consecutive messages have I got my delivery…no…no I haven’t… Very disappointing service Not to mention the almost impossible task to send an enquiry to them.UPS WarriorVersion: 9.7.3

✓ Bugs prevented shipmentI just wasted an hour trying to ship legal docs in an envelope to the US. 1st bug: package details, no option for envelope, I weighted the package at below 100g but no option for weight below 1kg. Weight info box should at least say up to 1kg. 2nd bug: button for ‘not same as shipper address’ is locked (can’t be unchecked) and requires you to enter all your address details a second time when you enter your payment details 3rd bug: can’t get rid of message ‘missing shipper number’ at payment, and so cannot progress to pay. What is this number and where can it be added? There is no box to enter anything called ‘shipper number’ when you go back to edit the shipper details. In the end I gave up and shipped by DHL instead, 10mins and done..SteeviegeebiesVersion: 9.7.8

✓ Not impressed so farSupposed to be here this morning at 1030 no sign ! 2 hrs still no sign . Downloaded app - zero notice my delivery was late or any feedback whatsoever. An apology would be easy to send automatically as soon as it was late - software. No I’ve taken a day off work to wait in for this parcel- what is the point of telling me a delivery time two days in advance so I can take a day off to wait for it. In my Opinion they owe me a days wages. This used ti happen all the time with DPD but fortunately they have improved vastly since then. I am now waiting for a notice from ups to say the delivery driver came and I was out so they left a card and of course no card was left . I am going to email the company that sent the parcel Rimowa asking why they use such an unreliable service to send their extremely expensive luggage!.Jrichardson6Version: 9.10.1

✓ Worst app ever!There is no way to communicate a problem with a real person anymore! I keep getting the “virtual chat” who can not explain why a package was repeatedly returned to the sender. My partner has been trying to get an important medication from his doctor since last Friday and we have no way of knowing why it was returned twice! Despite the fact we have him set up for notifications by text and email. I tried repeatedly last night to help him and it took me too long to even get an email and even that was weird. The prompts were not there to get information on why a package was returned. It made us feel like someone was just too lazy to try to contact us. There was no satisfaction with this app either that we even communicated with “someone “ about his problem. This was his diabetes medication not a controlled substance that needed to be signed for! We have a secure Dropbox, and a mailbox plus remained alert for notifications and there weren’t any! Just in tracking saying it was returned! Your app is useless when there is an issue!.92 skeetersVersion: 9.7.1

✓ Weird design choices and Lacking appFirst of all, for some reason not only do you have to create an account but you also must enrol for UPS: My choice to just receive basic tracking and reschedule deliveries which is something not needed on the website so has no reason to be on the app. Second of all the Ui looks incredibly outdated at places, I also had issues logging in and creating an account which I managed to pass after 5 minutes but then I was faced with enrolling for My Choice to actually track it, and despite the fact I entered the needed information it still wouldn't let me through..Jamie Buckley :)Version: 9.10.5

✓ WORST DELIVERY SERVICEThis is the most stressful and headache delivery service you can ever had.. your delivery service will never be like canada post or amazon deliveries ... i dont have peace of mind if i know that UPS will be the one to deliver the package.Kristan_tantanVersion: 9.7.8

✓ TrashMy package was never delivered they blamed it on address being wrong but I vividly remember putting it in, the entire order got messed up and I’ve been caused with major inconvenience causing me to receive my package a week after but not even from ups (no longer trust them) got a refund (forced) when I tried to fix the address they had already set the packages route back to the facility of the product. Beware very unreliable shipping company would put a 0 or negative rating but this feature is blocked because they knew ups would be in the -‘s and would lose business as they should..Velma6589Version: 9.7.6

✓ WORSE APP/CUSTOMER SERVICEWe have tried to ignore the bad reviews as we thought we need to give this a chance since the local currier picking up our delivery from overseas is UPS Your registration process: Not responsive at all and jams continuously Doesn’t allow us to create a new account tried 2 different phones and details…100% jammed! Your customer service: It’s not a service, barely a human answer phone Overall disappointed, one of the most iconic curriers in the world staying afloat on the memories of what UPS used to be. I still can’t believe your overall service has become so poor and disappointing, DHL is far better and I rather to spend my money there….Ammazzatevi21Version: 9.4.2

✓ Fix it now.This is the worst app ever I haven’t even been able to make a proper acc where I’m able to reschedule a redelivery bc the idiots came by my house on Australia Day I wasn’t home I had no way of knowing the parcel was even coming. Now I can’t make an account bc it keeps saying I need to confirm my acc through an email which I’ve received. I click the link says I need to sign in and I put it in and it says it’s wrong I’ve done it so many times it’s temporary restricted me from my account. My parcel is worth $300. You better fix this or I’ll sue.Bucky1996Version: 9.6.1

✓ Cant log inI logged in at UPS website via Google (they give the option). It gave me a username and I can access stuff there. The app now just tells me my username is taken and I would have to create a new one. That is dumb. No wonder this app has a low rating..Andrem38Version: 6.1.0

✓ Great potential!I wish I could give this 5 stars but this program does not deserve it! I was expecting a package to be delivered on Thursday from 12-4 and was getting excited being able to check this application to actually see where the driver was with my package and was 2 blocks away but I never got the package Thursday and was rescheduled for Friday from 12-4 so waited again and the time switched to getting the package by the end of the day 9:00 pm. Well that never happened and the was an exception error so I basically stopped looking for my package and figured the application would update and I would get on Saturday but nothing happened and no update so Monday rolls around and get confirmation that my package will be delivered from 12-4 again and I track to where the driver is and again he is 2 blocks away and 4:00 pm passes and now the application says it will be delivered by the end of the day 9:00 pm. I finally get my package 3 days late and think they can improve this application as I am sure I am not the only one this is happening to!.Chloe KesslerVersion: 8.8.0

✓ Can’t even get in.I have been trying to get it for 10 mins. I gave up..TritorisVersion: 9.9.0

✓ Redesigned... for the worse??Wow. Supposedly a complete redesign to make the app better, easier to use. What is the first thing I noticed when opening the update? They “hid” all the app’s functions in a hamburger menu, which is right at the top of the screen. On big phones this is unreachable with the thumb without re-gripping the phone (or using a second hand). Why get rid of the tab bar? There’s a reason this is used in a lot of apps - because it’s quite user friendly and easy to understand. Second thing? I wanted to send some feedback, so I clicked on the “Help & Support” item in the hamburger menu. It warns me first that it will be opening the browser (instead of offering anything useful directly in the app, like say FAQs, or contact details for support etc). Then what do I get when it opens the browser? A 404 page not found on the UPS site. So clearly the link programmed into the app is old/out of date, or whoever is in charge of the website wasn’t clued in to ensure that this link worked as planned. Either way it’s pretty sad. Well done UPS. I think you’ve managed to make an already pretty bad app even worse..SmartygusVersion: 9.0.1

✓ Not Impressed at allDelivery driver came to my door Told me I need to pay an extra £18 for delivery I was willing to pay for it on the spot (he said I can’t) The worst part was he left me a card with hardly any info on it only the outstanding balance and an incorrect reference number so I couldn’t even pay for my package and get my package. Too stressful. And when I was asking him for instructions and info at the door he was really unhelpful and didn’t care. I already spent £30 for the delivery fee to get this item from the USA. And then I’m being charged again and on top of that having to deal with an unhelpful and an incompetent person who can’t even put the correct reference numbers on the paper for me to my parcel which i paid so much money for. Spent ages trying to track it down and solve the problem.Denise Pat DouglasVersion: 8.8.0

✓ No contact information.I have a dirt driveway that shouldn’t be hard to get up and down unless maybe you were raised in the city. I have teenage grandchildren who have no trouble at all. With that said I try to be as accommodating as I can being handicapped. I work my drive as much as possible. But sometimes weather or body prevents it. Most drivers accept it as part of their job. Some say they can’t find my address and take pkgs. back for the next driver to deliver. My biggest complaint is that I have no way to contact my driver, nor leave my contact number so they can call me before they deliver. If that were possible I would be willing to meet them at the road, when driveway is bad, when and if I’m able, and save them the hassle. They’re going to be real happy tomorrow as another delivery driver got stuck yesterday and tore it up pretty good and I’m not doing well. I have no affordable options. We are supposed to trust the delivery driver, and I do, but we aren’t trusted enough to have a number to call so we can stop a problem before it happens. An office number that can contact driver ahead of time would be fine as long as a real person answers and not the 50 questions automated junk most all companies are using now. Overall drivers do a good job, but the company isn’t doing their part with customers or drivers in my book. That’s my 2 cents, for what it’s worth..XPhantom309xVersion: 9.7.3

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