- 79.7LEGITIMACY SCORE
- 81.2SAFETY SCORE
- 4+CONTENT RATING
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UPS Mobile App User Positive Comments 2024
UPS Mobile app received 33 positive comments and reviews by users. Can you share your positive thoughts about ups mobile?
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UPS Mobile for Positive User Reviews
✓ Map AppTried using the map part of the app but it doesn’t work or they are still working it but it does not show the tracking on day of delivery. Also the app gave me an estimated delivery of 8:45am -11:45am. It didn’t arrive between those times and at 11:46am it updated that delivery could be before 9PM. Guess this way it thinks it’s still correct or within its timeframe. Overall the app is good and helpful, much more than the Shawnee Oklahoma UPS hub. I’d called this morning knowing my package was there, thanks to the app, and asked them to hold it at the hub so I could pick it up since I was in town. The girl said no problem, she’d pull it for me to pick up at 9:30am, well she didn’t pull it so now I’ve been waiting, and have to drive an hour home and an hour back today with it. While waiting, I’ve seen Many Bad reviews on this particular hub, hopefully someone that can do something with this will see these reviews and fix their issues..Version: 8.9.0
✓ App is great!I’ve used this app for a few years but for the past couple of days I haven’t been able to open the app. I can log in online just fine but the app just forces itself to close before anything loads. I tried uninstalling and reinstalling. I even looked at the app page to seek help before writing a review. Normally I have no issues and the app is very straight forward to use and has been reliable. But now I can’t open it and just thought I’d send a possible bug report. Thanks! Hopefully I’m the only person with this issue. UPDATE: I received an email directly from the developers regarding the bug and they explained that it was an error with loading due to communication with the Facebook component in the app. So most likely was only an issue if you signed in using Facebook. Which I’m pretty sure I did. But the issue had been resolved shortly after I posted this, then shorty after that the developers responded to me. Honestly I let it go and wasn’t expecting a response. Very good app management! Wonderful customer service. Thank you for taking the time..Version: 8.8.1
✓ UPS UKI read a lot of bad reviews here. I have to disagree. 1 app rating is high from me, it provides information. It tells me when it will be picked up, when it will be delivered and when it was delivered. Even with 3 hour window this is helpful. 2 company rating, very officiant and professional when I had to contact them once. In all the years only once. 3 courier rating, I guess we are the lucky ones. We have a good local courier, he’s well spoken, polite and helpful. I rate him with 5 stars. And I want to rate 5 stars his sub too, just as good. My rating is based on my personal experience, please bare in mind that UPS here is a premium and not the main post service, Royal Mail is. However I would rate them exactly the same..Version: 9.10.2
✓ Best insurance policy out there!!!Times used to be you would order something and the only thing to do after that was wait with excitement until you either got a knock on the door, or pulled into the driveway after work and saw that package sitting on the front porch!!! Now, however, I used to worry so much about my package “disappearing “ before I got home, that it limited my shopping. I’ve been using UPS mobile for about 3-4 years now, and I’d fight to keep it. Your kept up to date on exactly where your package is and when it’s due to arrive. Have an emergency come up and know you won’t be able to be there on Rome? Contact UPS via the app and reschedule. Want your package left on your back porch instead of your front porch? Set your preference once and that’s where you’ll find it. Know that your package must be signed for or it will be returned? Have it delivered to a local pick up spot with extended hours and pick it up after work. I absolutely ADORE this app and wished I had this much control over EVERY aspect of my life! Keep up the good work guys!.Version: 8.10.0
✓ Love UPS delivery, and auto tracking!I had gone through a difficult repair to husbands iPad. It had to be replaced, but only after receiving it back twice, and the second time they had replaced the battery, but had not taken off the Balastic Glass screen protector. So before sending back for the third time, I waited until the battery went dead! I knew the main circuit board had finally had it. It took about the entire month of August to receive the new replacement which was going to be an upgrade. This time I got it tracked by UPS and it was delivered a day before we expected it. This had been hard to believe but we were very happy to get our replacement and we can use a hot spot and tether the iPad to the iPhone so he can get his calls more easily because he carries it around the house, and he will be able to use it in the car while going to his medical appointments now. It was a great day when he had his own iPad again. Thanks for the great service from UPS and really appreciated the updates so he could relax and have a nice weekend when it did arrive!.Version: 8.0.1
✓ The app is great. Wish the service was tooThe app is wonderful. I only wish the UPS service was equally as good. I pay $40 bucks a year to have UPS My Choice Premium. This is supposed to upgrade any packages that are coming via “Sure Post”. Those packages travel partially thru UPS but then are delivered the last leg by USPS. If you select your settings to do so, they will automatically upgrade all of those packages. But UPS consistently has an issue following thru and delivering any of of these packages. It will even show on the app that it’s been upgraded and then get passed on to the post office. It’s extremely frustrating!! When you call to talk to someone about it, all they do it’s say “Sorry” and tell you someone will call you from the “operations” center within an hour. Of course, this never happen. There is absolutely NO ACCOUNTABILITY for this company whatsoever. It’s horrible. They damage your packages and then attempt to blame it on the fact that you did not pack it well enough. It’s awful!! We need someone to hold them accountable!.Version: 8.6.0
✓ Not badThe animation when opening the application is unnecessary. Takes a good 5 seconds to be able to use the app. It is very annoying for someone like me who ships and receives a lot of packages . UPS FIX IT AND REMOVE THE ANIMATION.Version: 9.9.3
✓ Honest FeedbackLove the App especially when having to track a shipment that requires a signature. The only issue is when you are tracking the truck to deliver the items, we waited all evening. Then when it got past 8:30 pm and it was on our main road, ( which Fed Ex delivered an hour ago) the truck turned around and did not deliver our items. Then proceeded to list “severe weather or emergency situation “. This is not the first time. I would rather have an option where the driver was running late and was not able to deliver the products due to time constraints that was not under their control. ( I understand about not being able to effectively predict time) Today, we received an alert from UPS, our signature required items will be here between 1:30-5:30pm, great I will be home. An hour later it was revised to 3:30-7:30pm. Now we will not be home. The items are time and temperature sensitive. Other than that I love the app, just wished there is an alternative option for the driver to communicate why the items could not be delivered. Thank you.Version: 9.7.0
✓ Shocking serviceMy delivery date was 2 days ago and it’s still on its way….the app, virtual assistant, telephone answering service are all totally useless. When I eventually got put through to a person - wow! - I was advised we hope it’s going to arrive today!!! UPS is not fit for purpose, they don’t have any customer service which is reliable and helpful, instead all their procedures do is to delay you from talking to someone, who sadly was also useless!.Version: 9.4.2
✓ LoveI’ve been using this app for about 4 years now and it’s been a life saver for me. I do a lot of online shopping and I live in an apartment complex that the building is locked. So you need a key to get into just to be able to get to my front door. Not all drivers have a building key and if the driver can’t get to my door they don’t leave my package at the main door so then I used to get a sticker saying they were here but unable to deliver my package and will try again. Then they’d never get to my door. BUT now with the app I’m able to change my delivery options to pickup. GAME CHANGER!!!!! I just get the notification that my package is coming then it takes me 20 seconds to go in and change it from a delivery to a pick up. You can choose what UPS drop off point you’d like to pick it up from. I’m lucky and only live about 5 mins from our local UPS so I always just pick up from there. Now I am able to pick up my packages when they open at 11am instead of waiting until about 3 for it to be dropped off. What can I say I’m inpatient and am always super excited for whatever it is I ordered (which is usually makeup and am obsessed with). I’ve been very lucky and have never had 1 single problem with the UPS app. And honestly if I did it really wouldn’t matter. I view it as an amazing tool that is being given to me and is not mandatory for UPS to provide. I’m thankful and lucky I’ve never had a problem but if I did I’d still try using it..Version: 8.0.0
✓ UPSEst-ce possible d’avoir le français svp. Merci. Marielle Audet.Version: 9.10.1
✓ Favorite practical appThe UPS app makes it so easy to keep track of my orders and their timeline for delivery. Plus you can provide an electronic authorization for your packages through the app so that you don’t have to sign for them in person. I really love this feature since I live in a condo building and I don’t have a direct doorbell. I also love how smart the app is. If I copy a tracking number from an email and then open the app, it recognizes that I’ve coped one of their tracking numbers and asks if I’d like to search for it. (Although typically as soon as a package has been shipped to my address, it immediately shows up in the app). You can also change your delivery address or request a pickup through the app. I honestly can’t say enough good things. Particularly during Covid-19, I’m ordering a lot more necessities online these days and I would probably lose track of my orders if it weren’t for this app. Thanks for the wonderful service UPS!.Version: 8.8.0
✓ Far and above all the other shipping companiesI really like this app. It keeps tracks of both my packages going out and coming in all without my input(this does require a free registration with UPS MyChoice) but the convenience far outweighs this simple step. Once in a great while I may have to manually enter a tracking number, but for that you can simply use your camera. In addition once you have registered you can authorize packages to be left at you house, even if they require signature. You can also specify drop off preferences and let UPS know if you are on vacation. One of the feautures I have found especially useful, since I live in a rural area, if I know I am not going to be around that day I simply set it to hold at ups location and I pick it up as I go through town, that way my instant gratification gets fulfilled sooner,lol. All around it seems as if UPS has put much more thought into their app then other services and it is wonderful experience to use.Version: 8.7.1
✓ FibbingAlways like using UPS,, all the drivers that I have meet , they all just been all out good folks,, but the last one that was here just flat lied , he got here, looked all over his truck for my packages, they was not on the truck, he was thinking maybe on another truck that was close by or they didn’t get loaded for some reason, but instead of telling the truth, they was not on the truck, he put down retailer was closed for delivery 🤔🤷♂️, not understanding that, but I have surveillance all around my house n even us there on video, clearly shows me walking away with no packages, and beat all, can’t get anyone on phone or email to answer me about the situation,, I do like using UPS for my deliveries, n still will continue to use them for now but don’t like the telling lies,,, n now shows one package stuck in Atlanta n one package says reschedule for redeliver🤷♂️🤷♂️, guess hoping some employers would see this n contact me or hopefully my packages get here.Version: 9.6.1
✓ Sign up not great - updates positiveOkay, so when an app has a really bad rating but the company is releasing updates they are at least trying to correct problems. I have worked with app teams, it seems like the signup process is really disjointed (probably spanning different systems) and most people would give up. The wording in the sign up probably makes sense to someone who works for UPS but is confusing to the general public (what an active/associated account is was a pure guess)! Once registered, the information seems to be standard tracking content. For all the security to register and log in it is a faff. Maybe a light option for basic single tracking would be a good option..Version: 9.0.1
✓ Love the app! No complaintsI love the UPS App. It alerts me when my packages are coming and does a fine job of updating any changes to the delivery. It also alerts me when there are other packages scheduled for delivery to my address. It only includes info on where the package is coming from so it doesn’t disclose any detail that would ruin a potential surprise. That is also very helpful. I see a lot of people giving lower ratings due to changes in delivery dates or times but that is not really something the app controls. Schedules sometimes change and can’t be helped. The app lets me know if that happens. It is also dependent on other people updating the system. I personally have no complaints about that either. But I also believe we have some of the best UPS delivery people that there are. I have zero complaints about this app..Version: 9.5.1
✓ UPS over FEDEX ANYDAY OF THE WEEKThis app works great and so do their drivers!! UPS always uses care with our packages and always leaves them at the door regardless of what it is. If it is sprinkling our stuff is always in a plastic bag. That other company when delivering in pouring down rain doesn’t put it in a bag and will set it in our top step. He could set it on the blocks under the steps or under the house just as easy but nope right in the pouring rain that was a grocery shipment. When FedEX delivered a heavy item, which my son was going out to help him with, pulled off the road a few feet opened the big door and pushed it out in a big puddle of water!! It was a glass entertainment center!! UPS has never had a problem with putting heavy items at the door if we weren’t there. He knows if we have a heavy package being delivered we will be out there seconds after he pulls up 95% of the time to help with it or 2 of us will go out so he doesn’t have to carry it at all. If you care about your shipments use UPS and use companies that use UPS!! If you’re a company that uses FedEx then you do not care about your customers at all!! Take your business to UPS!!.Version: 9.3.0
✓ UselessI’ve sent the parcel a month ago and still has not been delivered. On the app all it says every day the parcel at the warehouse is scanned doesn’t tell you what’s wrong or a what problem encountered just scan at 5:45 on Monday, scan at 6:45 on Tuesday and so on. useless it doesn’t tell you anything else. Also just to give a review doesn’t allow you to be critical will ask you to put a nickname next to your review I’ve put so many unorthodox nickname still telling me it’s been taken I think doesn’t want me to write a bad review or one star or something on that line so i’m going to try give it 5* to see if it allows me to accept this review..Version: 9.7.4
✓ Almost perfect!I absolutely love having this app with the amount of online shopping and occasional shipping I do. It is extremely helpful to be able to manage, track and ship all in one place on your phone. The only thing that I wish they would add is to be able to actually type in a specific location that you would like your deliveries to be placed. It is cool that they allow you to choose from a few different locations, such as front, back or side door, but with the amount of porch pirates nowadays, it would definitely be nice if you could specify a location in your own words, such a inside a bin or bench that has a storage underneath, or whatever hiding place that someone wants to designate for their deliveries. It would also be nice if they gave you a little bit of a closer time frame to expect your package to arrive or be picked up. Other than those two things, I definitely do enjoy having the app and I highly recommend it to anyone who uses the service!.Version: 8.6.0
✓ Works greatI don’t understand why people are giving so much negative feedback. It works fine, just as good as any other tracking app..Version: 8.9.0
✓ Satisfied customerThe last driver that delivered my package did exactly what I needed him to do. But there were two packages that were delivered to my apartment in the last couple of weeks and they didn’t follow instructions as far as where to put the package so my packages was left in front outside of my house and they were stolen. Please instruct all drivers to pay attention to package instruction placement. Because a lot of drivers don’t read the instructions on where to place the package. They just leave it on the front door scan it and leave. We have a lot of stolen packages on my block. I live at 231 Terrace Ave. in Jersey City Heights New Jersey. I live in the basement apartments where there’s no mailbox and no doorbell to my apartment so placement of my packages are very important which is in the rear of the house. I just received my package from a UPS driver and he did his job correctly..Version: 9.6.1
✓ Love this app!I have been using this app for about 4 years now. And have always loved it. I’ve never had any bad experiences with the app itself. I have medical products that I have to have shipped to me twice a month, and I can always rely on UPS to deliver my products on the date they say it’ll be here, and in perfect condition. I sometimes receive from other couriers. And they’re not as reliable as UPS, nor do they have apps that are as customizable as UPS. I like that I can opt out of signature, or opt for them to leave at a neighbor’s home. They’re extremely detailed when it comes to the package itself. The only complaint I have really has nothing to do with the app... but we always receive packages very late in the day at my home. And we’re in a city, not rural or anything. I guess it’s just their route schedule. As far as this app, I give it 💯! I definitely recommend!.Version: 9.0.1
✓ Sad UPS doesn’t use this as advertised.Have had a number of issues with deliveries that this app should have solved. I have a difficult driveway in the winter. UPS advised me to use the change my delivery function to deliver to another close address so my deliveries are safe. Deliveries are not made to the changed address, but are sent back to the distribution center. The changed address is on the main road the truck goes by on it’s way to my place. Talking to the drivers over the past couple of years, UPS’ system doesn’t send an alert to the driver to advise of the change. Drivers I’ve talked to admit they rarely access the portion of their tracking units that deal with the changes, because it is an extra step, and takes time, of which affects their efficiency ratings. This app would be great if used as intended, but internal workings of UPS defeats its purpose. BTW, I’ve had a number of conversations with people identifying as “far up the chain in UPS, so they’ve heard this before, straight from me..Version: 9.6.1
✓ Needed informationI feel that you have the ability to tell me where & who the packages are coming from because whenever hit the tab for more details it ONLY sticks to information regarding when it’ll be delivered…will you please add this feature to see who & where the packages are being sent from, you have no idea how helpful this information would be ESPECIALLY when it’s something that has to do with a repair here at my home. Let me know when you can discuss this at your next meeting with whoever has the powers to make this HUGE IMPERATIVE & IMPORTANT decision so that repairs can be scheduled ASAP & for ALLLLLLL the other important reasons for needing to know so that if it’s frozen foods for humans or for our Ricky Bobby that eats large Rats or for other packages that need to be put away into our freezer etc, I mean there’s a host of other reasons that are just as important in knowing who & where our packages are coming from so please call your Supervisors or WHOEVER is at the TOP OF THE CHAIN so that their chain can be yanked on until this is resolved, thank you so very much..Version: 9.7.0
✓ Wish It Would Be a Little “Smarter”I love that I can have a better idea of when UPS is going to be delivering my packages. These changes should have taken place long ago to keep up with competitors (thinking of the big “A” company.... it’s almost scary how their tracking is...)..... but...... I wish this app would be a little more intuitive overall— specifically with detecting packages “To Me.” It’s disappointing how often I have to input UPS tracking numbers into the “Track” tab— tracking for packages addressed to me and arriving at my assigned address. Why can’t the system always (or at least more often) add my incoming packages automatically? Lastly, work still needs to be done on the map for tracking your delivery vehicle. It is about half the time faulty in being accurate with showing where the truck is. I still recommend this app, however, for people who frequently get packages..Version: 9.3.0
✓ Quick and easy access to package tracking informationI always use my UPS app to check on package shipping information and track the shipment details and progress of my packages. Most times the information is correct and timely. Perhaps because it’s holiday season at this time, there may be some delays in the Follow My Delivery timing of package delivery estimates. Sometimes the map of the Follow My Delivery page seems to time out if I’ve put the app to the background for too long. I have to go back to the list of packages and tap on Follow My Delivery again to refresh. Maybe that could be an enhancement in the app in the future—a refresh button on the Follow My Delivery page with the map. I appreciate the text message notifications with links that coincide with the UPS app notifications and updates. I’m better able to track my packages and coordinate accordingly on my receiving end..Version: 9.6.0
✓ Great appThe app itself is excellent for just about every feature it offers. Only minor complaint is when it shows a package is "almost there" just because the delivery truck is nearby. A driver's route might put them near your address several times per day before they finally deliver to your address, so until they can figure out a better way to truly know that your delivery is coming up soon, instead of just going by the drivers proximity to you, they should probably remove that feature. As for all the negative reviews about UPS as a company, I don't understand how that makes the app bad by default. I suspect those reviewers had one single bad experience waiting for a package so they took out their frustration tenfold via an app review. I have been using UPS heavily for over 20 years and I had maybe 1 or 2 issues along the way, nothing serious enough to warrant more than an "oh well." I understand everyone's situation and expectations are different, but to publicly blast an entire company based on being unhappy about one transaction seems very petty and childish to me. But what do I know?.Version: 8.7.1
✓ Works fine consistentlyI’ve not experienced any issues with this app tracking between UK & NZ. This is a fair true experience. Thanks UPS..Version: 9.7.4
✓ Wonderful app for online shoppers!I have used this app for years and it is very helpful. It gives tracking updates as notifications, which is helpful in planning for a delivery so it isn’t sitting outside tempting a thief to grab it. If we are not going to be home when a delivery arrives, I can have a neighbor grab the package when the app alerts me it has arrived, as it gives real time updates! This entire company is superior to the other delivery company, including the app. I try to have everything shipped UPS if possible because sometimes Fed ex will hold packages up to a week if they don’t have a delivery close to our home. Living far from the city, it happens often. I have had to track down refrigerated medications and gifts that express shipping was paid for Christmas delivery with Fed Ex (and they were “somewhere at our local shipping facility but couldn’t be located, with the tracking number”). I have never had that issue with UPS, they deliver on time every time and sometimes EARLY. This app doesn’t disappoint those that need to know where sensitive packages are located with a definitive date and estimated arrival time..Version: 8.3.0
✓ Life sustaining materialI think all of the people putting themselves at risk,especially U.P.S drivers that make sure we have our life sustaining packages (like myself) on time and in a fashionable manner. They could have used an excuse and said “I m not going to work and taking the chance of getting Covid 19 because I have kids or I have a family etc. they just keep going as they normally would. I thank you all. They care about their customers and when I say they I don’t mean the CEO’s and the board members. I mean the everyday blue collar working man. Job EXTREMELY WELL DONE! KEEP UP THE GOOD WORK GUYS!! May God be with you all and your families during this madness. Remember it’s not Jersey strong or California strong it is called AMERICAN STRONG !!! This is a strong country and it will remain strong because of all the front line workers. I’m praying 🙏🏻 that once this madness is over we can all do something together for all of you that continued to work thru this disease to provide for us. We send our military soldiers overseas to fight when in fact we have soldiers right here in America and those soldiers are YOUS!!! God bless you all With love, Gee 🇺🇸🇺🇸🗽🗽..Version: 8.7.1
✓ Great tracking appI’ve only had this app for a couple weeks but it’s proven itself invaluable in that short time. I ordered several items from different online retailers and most of them use UPS as their go to shipping provider. The app helps you keep up with the tracking numbers of all your packages and you can check any one of them at any given time for progress or a rescheduled shipping date among other things. You can also assign nicknames to each tracking number so you know which order contains what items. It automatically uploads any tracking number to the app with all this info and you can set up delivery placement at your address or change a delivery to a pick up in a matter of seconds. My only complaint is it won’t delete tracking info of delivered packages. I’ve got the option turned on in the settings but it still keeps them in the list of tracking numbers for some reason. I’m sure I’ve left out several other options you have on this app that are very handy but these are the ones that stand out for me. Just get this app trust me you’ll love it..Version: 8.9.0
✓ Good AppIf you are regularly receiving packages through the mail and shop online, this is a must have app. It notifies you when packages are being shipped through UPS and when they are being sent to you by name recognition and address. For the most part it gives you updates during the process, only drawback is the actual UPS Driver leaving packages and not getting precise details on who or where the package was left or given to. Also there sometimes is an issue with some deliveries that don’t necessarily allow status updates on your package unless you opt to pay additional to get more specified details. This has helped tremendously when my packages in the past were getting stolen or lost and thought to be delivered. I would download a fedex version if they offered it as well. This has made a huge difference for me. Highly recommended!!!.Version: 8.0.0
✓ App Needs UpdatesI read the reviews and examined your app. I agree with reviewers that your app needs to update. Features like realtime delivery status can help a lot since the estimation is not that accurate. If you need help updating your app, let me know..Version: 8.11.2
😕 UPS Mobile Negative Reviews
