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Priceline - Hotel, Car, Flight App Complaints & User Negative Comments 2023
Priceline - Hotel, Car, Flight app received 113 complaints, negative comments and reviews by users. Have you ever had a bad experience using Priceline - Hotel, Car, Flight? Can you share your negative thoughts about priceline - hotel, car, flight?
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Priceline - Hotel, Car, Flight for Negative User Reviews
✓ UselessApp is crap and I’m unable to get a price in my own currency. Always reverts to USD. Virtual assistant is rubbish and when I contact I get no reply. App is being deleted.Version: 20.0.2
✓ Hotel bookingI have been customer of priceline for couple years now and so far i had have not problem until this past april i went to vegas nevada and booked a room for 2 nights at hotel circus circus, it turns out that when i arrived to check in the person who helped me at check in at the hotel could not find my reservation with either my name or my partner’s so that day the hotel was very busy and since we could not find other hotel we ended up staying in the car sleeping and when i called priceline letting them know same day i did not use the service but the hotel comfirmed that we did use the service now priceline is giving the hotel for granted and they do not want to return my money for a service i did not use and they know because according to their system all calls are madr to them are recorded the person from priceline that i talked to that day told me that they were gonna cancel my reservation and they were gonna return my money or relocated me in other hotel but they did nothing and i have call the hotel to see if they can return my money but the hotel says that priceline has my money not them and i call priceline and they say the hotel has my money so i do not recommend this app or website to book your trip i will uninstall this app acter am done with this review..Version: 22.1
✓ Bad customer serviceI booked through Priceline and when asking for help to make a minor change to reservation dates coming up in weeks. Priceline said I had booked with Booking.com and I can only contact Booking by phone to make a change. Ridiculous..Version: 23.5
✓ Don’t useAs a hotel owner my recommendation is that you do not use this app. Priceline, Agoda operate unethically..Version: 16.8
✓ Horrible experience with PricelineTonight, I tried to book an express deal, 5 days so a good amount. Transaction goes through but then I get a notification that the offer is not available anymore and it’s cancelled. But the hold is there on my card. Try another Express deal, same result and another large hold on my card. Ended with with over a 1000$ hold but no reservation. Called customer service and they offered to book an hotel that I could pay on site, for a much higher fees, and told me it would take a few days for the hold to be lifted. Been using Priceline for over 10 years, well it was the last time!.Version: 23.5
✓ RefundI book a plane ticket for both me and my son last year on the 23 of December.. Our flight was cancelled due to weather , was approved a refund, since last year they’ve been giving me the run around sending be to the Airlines I booked with and my bank for my refund the whole time they have my check.. Had me to file a dispute and all. It took for American Airlines to tell me how and where they received my money and me relating that’s message to them so unprofessional.. yet after I disclosed this information still going through the run around first they find nothing of the sort, wait a couple days which I shouldn’t have because they been received my check account team just holding on to it.. I call back tell them the same story they contact the account team they’re excuse this time is it was an error refunding back yo my bank… For 2 going on 3 months I’ve been waiting for a refund from you guys just for you to tell me that, and for me to have to wait on a check? This is ridiculous I would NEVER book anything through Priceline ever again.. Customer Service we’re rude, and upset because of my case when it should be me being rude and obnoxious about my refund I was supposed to receive last year! I don’t recommend these people to anyone!‼️.Version: 23.5
✓ Great but buggyGreat concept an was able to get some great prices but the app is very buggy. Sometimes I could not get past the initial here box. Looking forward to the next version..Version: 6.1
✓ Does not allow the prices to be quoted in CanadianI don’t understand why there is not a link to switch the prices from American to Canadian. Especially since I am a Canadian buying Canadian hotels in this app..Version: 21.3
✓ Customer assistanceI found it hard to get a human over the other end of customer support. Computer voice assist was useless. Please have an option to contact human customer support directly..Version: 19.1.1
✓ ThievesDo do not use priceline they’re ripping off 2,693.94’ they didn’t do their job I cancelled my hotel they didn’t send an email to confirm the cancellation. No they’re blaming the hotel. The hotel is blaming them know I’m the one that stuck in limbo with out my money Priceline took my money and refused to give me back..Version: 23.3.0
✓ Creating problems and paying for the problemsBooked hotel in Maldives, Priceline possibly work with agoda, paid full money for the sea view room, but on arrival we offered a small corner room, hotel says they haven’t received money for sea view room so need to pay £300 on top for a sea view room, tried to contact Priceline, never got any email reply. So waste time, money and energy.Version: 22.0.1
✓ Reasonable hotel price finder but...Would be far better with different currency choices other than US dollars..Version: 14.6
✓ WORST COMPANY EVER, STOLE MY MONEYBe very careful with this company, they are a scam with different ways setup to fleece people of their hard earned money. And if you ever have a problem they would keep you on hold for hours till they drop the call and never assist you. They STOLE $2800 of my money for a flight I needed another visa for and didn’t refund or provide a voucher even after the airline was ready to do so. Had to book another flight for $3200 to meet my appointment. RUN FROM THEM THEY’RE THIEVES. ZERO STAR SHOULD BE CREATED SPECIFICALLY FOR THEM.Version: 22.5.5
✓ Reservation not honored, app is likely not updatedTried to reserve through app, got Sheraton, next day it was cancelled for no reason, so I tried to reserve again and, surprise! It’s the Sheraton again!! This obviously tells me that the app is not updated..Version: 17.2.1
✓ Does not offer the cheapest flights.I was checking for flights from london to Amsterdam, and this app does not offer the cheapest flights available. The functionality is great, but the point is to get the best deals. There are many better apps out there..Version: 16.1
✓ AccountTried to delete my account and you can not tried different ways using the net. Nothing. Ending deleting the app. Not happy they keep your data . Stay away from this company!.Version: 23.3.0
✓ Where's the £££££I'm in the uk downloaded the app in the uk, the hotels I'm looking for are in the uk why do I have to be shown price in Dollars? Apart from that I would consider using !!.Version: 0
✓ Never Use Priceline!!!Made an error on the date for a hotel stay. Called Priceline 2 minutes afterwards. This led to three weeks of broken promises and lies. First it was “reservation not refundable unless hotel agrees to cancellation/refund.” I called the hotel and they were completely fine with cancelling it. They even said they refunded the amount they received from Priceline back to the virtual credit card they use for payment. Priceline says they called the hotel and the hotel declined the refund. Hotel says they’ve never once talked to Priceline. Then they start the neverending circle of “your case has been escalated and you will receive a response in 3-5 business days.” Four times I was told this, and four times I was never contacted. They’re just blowing smoke at you. Later, an agent said they called the hotel and confirmed that the reservation could be cancelled, but that didn’t stop them from continuing to refuse my refund. Now they start blaming “contractual agreements with their partners” and that nobody at Priceline can override their policy on this. Never another penny, Priceline! They would be better off just firing everyone and not answering messages or picking up the phone. It would be less frustrating..Version: 24.1
✓ Not satisfiedI found the same price iand even lower in different apps plus free cancellation.Version: 22.0.1
✓ Good deals but…The more you book through the app, the more VIP you become which is good. BUT I’m in Canada and I’m unable to figure out how to change the currency in the app! I’ve been blind sided this way multiple times at the beginning. I’ve also purchased a room late one night and when I got there, there were no available rooms - the one I had just booked didn’t exist! I called, they refunded me telling me they would add 15% to it. I asked if they could also discount me on another hotel room. I ended up with 20% discount on an express deal and the amount I had paid for the room, not 15% added. Turns out they only give discount on express deals, so keep that in mind..Version: 22.4.0
✓ Good but could improveApp is good but is only in U.S. Dollars. Simple improvements like currency selections could help..Version: 13.2
✓ Worst service I have ever seenThis stupid thing assume that I have booked or anything else I need to talk to a real person but you CANNOT pass this robot very sub standard and annoying I am going to book somewhere else terrible and not it appears that all nicknames are take, this is even more hopeless that what I thought.Version: 22.8
✓ A bit insular- thinks everyone lives in the USBit insular- thinks everyone lives in the US as the prices are only shown in dollars. Please can we have the option to display prices in UK pounds?.Version: 0
✓ PLATINUM MEMBER CANCELLING ALL FUTURE BUSINESS WITH PRICELINEI had the worst experience with Priceline on Oct 7, 2021 so bad that I will be canceling my Priceline card and never doing business with them again. I happen to be a PLATINUM member, but they aren’t even willing to refund me my money (during Christmas time that I need for my children) after I was forced to stay at a hotel that was unsafe and dirty with roaches on the bed and toliet, drug dealers, gun shots, people overdosed in the hallway, and my door lock was even broken. As soon as the sun came up (because I didn’t have enough money to pay for another room that night because Priceline refused to help me and refund me any money that night) An extremely understanding nice lady (Trish) said she would refund my money with no problem and then Priceline refunded my money in seconds even though they had told me MULTIPLE times that there was no way it would even be possible for them to do that, BUT I just looked on my statement and they only refunded one night so now I have a past due balance PLUS a late fee of a place I never wanted to stay at in the first place. As a platinum member I would have thought they would be happy to help me with this issue especially during Christmas time, but no they refused so I will be cancelling my Priceline card and never giving them another dime because they are greedy crooks who only care about money and not their customers..Version: 21.6.2
✓ USA onlyNo hotels for little old Oz! I think would actually be a very good app once they get more product worldwide..Version: 0
✓ Not Foreigner FreindlyA good app for an American or Canadian. But impossible to book for a foreigner as there is no way to input an overseas billing address. Priceline are missing out on a whole load of business..Version: 16.0.1
✓ Trip to EuropeWould like to leave 0 stars! Trying to resume travel despite COVID and looked forward to a great spain and Lisbon trip. First leg was fine. Noticed early in the trip that the flight from Portugal to home was no longer showing up in the Delta app. Tried to call delta about the missing flight and of course, they told me to contact Priceline because that was who I had booked it through. I tried repeatedly to call or message with a Priceline rep. But was never able to get anyone to help me resolve even whether there was an issue or how to fix it. Called a dozen times and was passed from rep to rep only to be hung up on bu the 2nd or 3rd rep each time. Each person I spoke with, I had to reexplain who i was, all of my travel info and what the problem was. No one could/would help me. I and my family were stranded in Portugal with no help from the company I had booked flights with. Ultimately, I had to re purchase all new tickets on my own through a foreign country to get home. It took days and an additional thousands of dollars. Lesson learned!!!!! Never ever use or trust Priceline! They will not help you or make things right by you! They do not care about their customers. The END!.Version: 21.6.2
✓ ScammersBe careful, just book a car, want to cancel it one hour after and no refund, never saw scammers like that!! Zero star would be the best choice!! Never again.Version: 22.3
✓ Wrong CountryFantastic concept but it's a shame it's only open to people with a residence in the USA or Canada. Could you please add Australia? I found this out when entering credit card details..Version: 5.7
✓ Misleading companyThey have claimed that a days inn in 3.5 stars, and upsell 2 star hotels as 3 star. Very misleading and unethical practices.Version: 17.2
✓ Horrible Customer ServiceI’ve gotten a great hotel on this app, but every other hotel I’ve gotten has sucked. Don’t do the express deals if you’re going to use the app at all, they’re never what they say they are. Even the guest scores are unreliable because somehow it shows they rated it well when the review they’ve given is something along the lines of “horrible customer service” “my car was broken into” “bed bugs”. When I tried to contact Priceline about a problem with my card, they insisted that the hotel would accept a card with any name on it for incidentals. The card I booked the room with had been stolen and they were saying that I wouldn’t have to show them that card, or even a card with my name on it, just any card, even after telling them that I have seen many reviews in which people were turned away for just accidentally leaving out their middle initial for the reservation, they just repeated that any card would be fine. I then asked if I could be refunded the money I bought the hotel room with so I could put it onto another card I could show the hotel, they copy and pasted the hotels refund and cancellation policy and ended the chat..Version: 16.6.1
✓ More currency supportWebsite allows to display price in many currencies, but app only USD. Would be great if they updated..Version: 23.6
✓ RubbishTook my credit card information and advised me the booking didn't work....Version: 9.0
✓ Statement of use of Priceline productsI would like to be able to have a statement of my Use of Priceline products If there is a way how can I get access to download My 3 months of hotels And flights in USA ?.Version: 13.1
✓ PricelineI like the App. I use the site via my laptop because I can not find a way to charge the pricing to Canadian Dollars. In the computer web site it is easy..Version: 22.3.2
✓ Horrible Customer ServiceI have used Priceline regularly for the last few years, booking hotel rooms through them several times a month. When there are no issues, they’re great, but the times there are issues make it unbearable. I booked a hotel using the app based on it being in a specific location, and being able to get a suite with a kitchenette at a great price. Once I received the confirmation, I realized that the hotel was located approx 20 miles away from where they showed on the map, and I had a reservation for a standard room. I was told by hotel employees that they had contacted Priceline several times regarding the incorrect information, but they had made no effort to change it. So after my family drove nearly an hour out of our way to stay in a room smaller than I had intended, I let customer service know about the incorrect information and requested a refund based on it. After a few communications with different CS reps, they have yet to acknowledge that the information was inaccurate, accept responsibility, compensate me for my inconvenience or correct the info on their site. They are intentionally deceiving their customers. Priceline’s entire purpose is to curate travel information to simplify the process for users. If I have to use other sites and apps to verify that their info is correct before using them, then they are useless to me..Version: 16.1
✓ Extra billingBe careful when booking with these guys. They tell you what a deal you will get and then you check your credit card statement and it’s $56.00 higher than you thought you paid. Spent over 45 minutes on the phone with somebody working out of their house. In the end he couldn’t help me figure it out. He told me the manager would call back in 24 hours and still no phone call. So far our first booking with them has been a joke and almost a scam. When we got to the hotel for the night. They said they couldn’t find the booking. Yikes! Finally they did find it. Make sure you check you credit card statements after you travel. Make sure they charged you the quoted price! Not happy at all. It this point I will not recommend them and will not ever use them. Yes it was only 1 nights booking. But that’s how you try these companies out to see if they are for really or just another money grabbing company scamming people with extra billing. Never use them!.Version: 22.3
✓ Impossible to change the currency from USDWhich makes it useless.Version: 19.7
✓ Wish I could give it a negative star ratingThe app is buggy and caused me to book wrong dates. Don't risk having to deal with priceline's complete lack of customer service..Version: 12.5
✓ Hotels only for iPad 3Only works for hotels. Go to website for full functionality..Version: 10.0
✓ Search for North Sydney CanadaOnly results came up were for Australia.Version: 12.7.1
✓ Won't let you use it outside us or caWon't let you enter a credit card outside the states or ca on payment page. Should put a MSG warning others not to download unless they have a cc registered in us / ca!!!.Version: 6.0
✓ Read:A MEHH APP.Version: 5.6
✓ DisappointedBeen a old customer over 20 bookings Had a booking today and was misinformed by a Priceline agent and made a booking First I got send around by the agents to different companies Then once I finally got to a supervisor they reazlied I was misinformed and still didn’t help waste of money not booking again.Version: 22.8
✓ Happy but frustrated!,I appreciate that I can get better deals the more I use this site. I also, in the past, have appreciated their assistance with some not so pleasant hotel experiences - AFTER I was already checked into the hotel. However I am NOT impressed with the experience I’ve had when I needed assistance with hotel reservations recently! Twice in the recent months I’ve had unfortunate & unforeseen situations arise in which I’ve not been able to get to my reserved hotel room. In fact I was even unable to get to the city/town or even within a hundred miles of said town. However Priceline would not even consider refunding my money & informed me that I would need to take it up with the hotel - which of course informed me that their hands were tied as they were to be paid by Priceline. I in turn checked again with Priceline who continued to say they were not responsible. Similar case with a rental car that had been erroneously entered into the system - in fact 2 rental cars. One with the wrong email, therefore I didn’t know I actually had a car & scrambled to find another for almost twice the price. The second had the incorrect name spelling and the wrong pick up date again causing a price increase of 50%. Priceline stating that they were unable to help in any way, despite my “Gold” status & my husband’s “platinum” status. I guess having a good record and a high booking amount doesn’t truly mean much to them..Version: 21.0
✓ Never againI used this app for the first time to stay with my husband and 6 month old baby in a hotel in West Yellowstone. The listing gave me a place in a different city (which I wasn’t aware of as I have never been in the area) over an hour away and so when I clicked on it and thought it was a good price and booked it, much to my surprise when we arrived that night that we had nowhere to stay as it was not the same city, try having a baby in a car for another hour or 2 after an already long day of driving. So I tried to have them cancel or transfer the 2 nights I had booked for me that very night as soon as I knew what the issue was, and they were no help. I am now out hundreds of dollars for 2 nights at a hotel that I have never even seen, even though I tried to resolve it that night. Thanks for nothing but a huge waste of my time and money. Make sure you read all the fine print because they don’t mind taking your money for nothing..Version: 22.7.1
✓ 10 year user never returningI’ve been loyal to only using Priceline for 10 years and was relatively pleased with everything from prices, locations, and support up until recently. I booked a stay at a Hilton in New Orleans, which did not have any advertisement on whether they allowed pets or not. Note we booked this hotel 1 hour before we arrived at the hotel, as it was a spontaneous trip. Upon arrival to the hotel, with my small dog, the clerk told me they did not allow pets in the building at all. I explained to her that there was no specification on Priceline about not allowing pets. She told me it’s their policy. So next I asked her if a refund, or maybe a voucher to another sister hotel would be available. She told me I had to take it up with Priceline. I then called Priceline and explains the situation, the operator insisted that it was an issue that hotel would need to resolve, back again to the clerk who insisted it was Priceline. At this point I went ahead and just booked another hotel to make sure my family had a place to sleep that night, surely I would be able to be refunded having paid for another hotel. Next, I get Priceline on the phone this time with an alleged ‘supervisor’ who tells me they have a no refund policy and that I would be in no show status and not refunded my payment for the initial booking, even after thanking me for booking a again with them. Where has customer service gone in this day in age ?.Version: 23.2.1
✓ MehThe start bit was cool..Version: 5.6
✓ You don’t always get what you pay for with Priceline!How disappointing. I’ve been very dissatisfied using Priceline recently for the following reasons: 1. They keep allowing my flight details to be changed in major ways without notifying or compensating me, and then blaming it on the airlines and saying there’s nothing they can do about it. For example, I’ve had a flight canceled, flight times totally changed for two other flights and now, a whole leg got added to one of my flights, doubling my overall travel time for what was supposed to be a non-stop flight while I’m traveling with my special needs child during the holidays. 2. They keep promising me discounts in the app and when I go to use the codes to book my hotels, they don’t apply the discount at check out and are refusing to add a credit when I contact them about the issue. 3. I had some major issues in a hotel they booked me in, and they never provided the discount or credit they promised me (we’re talking a supposed 4+ star resort where housekeeping didn’t come clean the room for days, even after multiple requests and a hotel Manager intervention, the room literally had mold and pieces falling apart in it)..Version: 23.1.0
✓ Crashes all the timeRubbish app. Never seems to work..Version: 9.4
✓ Worse experienceIf I could I would give no stars for the budget location I got my rental from. I booked my car rental in November! I have called and talked twice to different customer service representative and they assured me I would have a car big enough for what I requested and reserved. Today was the day to pick up my rental. I go all the way there and then once I get there I am told they have to cancel my reservation since they don’t have the supply. Would of be been nice to know ahead of time so I could plan accordingly. But no they said they could do it. I want for the other driver to show up and in the mean time have them help the person behind me and noticed they got a car for the size we requested. We then had to wait for the other car to be turned back in. And wait two hours. Yes they gave us two cars but we reserved the one for the space and now don’t have that at all for a 12 hour drive. Very dissatisfied and disappointed in this experience. The office person did nothing wrong as she just got there for her shift but the ones that cancelled the reservation couldn’t even stay there to talk to us. Instead they leave a young lady by herself to deal with and that’s unprofessional in my book. Once we return our car we will not be returning to this location. Extremely dissatisfied..Version: 20.9.2
✓ Crooked or incompetent CompanyMy card was debited with 3 entries although I made no bookings through them and despite them agreeing to refund my card they have failed to do so. Stay away from this company..Version: 17.9
✓ Dissatisfied & MisledThis App is difficult to use and browse with. I booked 5 rooms, was given a price - no where stating the price was not inclusive of taxes!!! Processed and the amount charged was $50 more per room, then to be charged $5 exchange rate fees on top of that!!! I have tried to cancel my booking to be told it’s not with Priceline but another “partner” Agoda!! To contact them, to which cancelling I’m now only getting a refund for the original amount I thought I was paying not all the other fees and taxes and exchange rate fees. Dodgy!!!!!!! I’m contacting ACCC - Australian Consumer watchdog to report this underhanded and misleading practice and will be warning all the people I know on how information regarding this site is not transparent - yes I have read t&c and it no where states all the extra charges for people outside the US or in the case of a refund having to go through other “partners” Disgusted purchaser !!!!!!!!!.Version: 16.3.1
✓ PricelineAbsolutely disgusting service, booked car to get me to Sydney with the last of the money I had left and didn’t receive any confirmation email so I could collect the car, noting but an automated voice to talk to so no way of getting money back or asking how I can collect my car, they just took my money and didn’t give me a thing for it.Version: 21.9.2
✓ Most Disappointing Service I have Experienced in a Long TimeNot only was I mislead as to where my hotel was located, but I have been given the run around, put in hold multiple times, hung up on and at a loss of nearly $400, not to mention The stress I am trying to hide from my sons who are here to have a good time! I booked a hotel in Banff Alberta, as it claims to be on the screen shot on the screenshot I took, apparently my hotel is 2 hrs from Banff!! When I finally get a hold of someone they ask for the confirmation email, which I never did receive. I am absolutely disappointed and will never use this website ever again! I travel extensively with my job and I have never experienced such incompetence. Do NOT recommend Priceline in any way shape or form! One very disgusted and angry customer, Kim.Version: 22.4.0
✓ UsefulUseful.Version: 5.6
✓ Money wasteBooked a flight with 24 hour free cancellation but still charged me 100$ Cheap class act from these guys Don’t book with them please.Version: 23.1.1
✓ DishonestyWhat they mention and what you get are different story. DELETED X.Version: 17.0.1
✓ ***BEWARE***DO NOT USE PRICELINE***My wife and I booked a pet friendly hotel on Priceline because we were traveling with our dog. However, when we arrived at the hotel we were informed that the entire hotel was not pet friendly, just several rooms, none of which were available. Priceline had failed to integrate this nuance into its booking algorithm, so at 6:00PM on a Friday night in a high-traffic city, I had to find a new place for me and my pregnant wife to stay. We ended up having to book an extremely expensive hotel room as a result. When I contacted Priceline about this, their customer service department gaslit me and asserted that it was not their fault and that they can’t control how hotels book people. By this same logic, Priceline would never be responsible for any booking issues, so it’s obviously nonsense. I was ultimately promised that my ticket would escalate and that I’d receive a call back, but here we are weeks later, and no call. I learned my lesson and called the rest of the hotels that we had booked through Priceline, and several of them would not have had rooms for us if I didn’t clarify that we needed a pet friendly room. This could not have been a worse experience for me, and especially as a loyal Priceline customer for years, I am beyond horrified at how poorly they handled this situation. Any reasonable company would just apologize and reimburse us, but somehow Priceline has lost its way. Please don’t support this organization..Version: 21.4
✓ USD?This update only works in USD for me..Version: 22.4.6
✓ The mobile system of booking hotel really really really need to improve!!!We want to book a hotel close to Vancouver international airport for at least 10 times. Actually we filled all the correct information, but the mobile hotel booing system always pop out the red column all the times. We really lack of confidence to book hotel from Priceline. We really want your company to fix that serious problems as soon as possible..Version: 17.3
✓ Ripped off on hotel bidBid on a 3 star minimum hotel in Orlando, placed a $275 bid and was placed in a Holiday Inn that was seedy, dirty, old and outdated. The room was dirty, body hair in the bathtub, stains throughout the rooms carpet, mold in the shower/tub gout and the hair dryer was broken. I emailed Priceline immediately when we got in the room, they didn't reply until a few days later. They replied that the hotel gave us free breakfast so that was the compensation accepted for the dissatisfaction for the room. The hotel text me asking if we were happy and I told her we weren't and explained the problems in the room, she text that she couldn't refund some of the room charge because we booked through a third party/Priceline so all she could offer is a free meal which we didn't use because it was a breakfast buffet at TGIF, gross. We spent with tax and fees over $300 for one night in a maybe 1 Star Holiday Inn when we were "guaranteed" a 3 star minimum room before bidding. For that money we could have stayed at a nice Disney resort which was the level we were expecting because of the 3 star minimum we paid for. Customer service was not willing to do anything to make this right so we will never be using Priceline again and will continue to tell everyone we can about how we got ripped off by Priceline..Version: 17.5
✓ Bad businessSo on a Saturday I had a reservation for a rental truck with enterprise through Priceline I had private previously bought the insurance for $91 for the week through Priceline third-party on the second on that Saturday I had to cancel both the insurance and the car I was told it after they receive confirmation that I did not pick up the car they would issue a refund that was on the second here it is the sixth and the refund has not gotten to my bank I called Priceline they told me oh they didn’t cancel that like they did the reservation it’s going to be more days before we can get that money to your bank I told them no I need to talk to a supervisor I need my money now because it came out of my account now they got a supervisor on theLine she wanted to argue with me about the fact that they were not going to give me my money back and I said you need to it’s not my problem it’s your mistake it’s been four days since I was supposed to have it and it was just now caught by me that you did not even refund me the money I will never do business with them again and I hope nobody else will either it’s something like this happens in a time like this is right now what else will they do to the customer horrible bad business practices.Version: 20.4.3
✓ USD dollarsUseless when in US dollars when travelling in Australia..Version: 14.0
✓ Don’t stand behind their service.I have used Priceline for years and all over the world. I use to be pretty happy with their service and trusted their company and ratings. I recently rented a 3 star hotel in Alabama. The hotel was rundown, the customer service was terrible and the shower in my room didn’t even work. I tried to tell someone at the hotel about the shower but there was no one at the desk. I waited 15 mins. There was only a sign that said they were gone. This is was at 10 am and their check time is 11 am. I called the hotel and Priceline about the situation seeking a refund, since a shower is a basic necessity at a 3 star hotel. The hotel lied and acted like there was no sign, even though the sign was a hard sign with a base, which means they use it all the time. Then they lied and said the shower wasn’t broken. It was a simple shower easy to figure out. It just didn’t work. Then Priceline said if the hotel wouldn’t refund me they wouldn’t. Even though my card is charged by Priceline not the hotel. Basically they are saying we will do nothing to protect our customers or stand by our service. I was saddened that after years of being a loyal customer with no complaints that they could do nothing for me. I don’t know that I can trust Priceline anymore..Version: 19.9
✓ Horrible customer serviceThey sent me to a hotel that was closed I spent a half hour on the phone with customer service with my family in the car trying to get this resolved and they were horrible and didn’t help us or care to do so.Version: 22.3
✓ Good App but...When booking third party reservations, which is what Priceline is, you should always call ahead to make sure that your hotel will actually honour this. Went in Freeport last summer summer, 2022, Best Western, and they would not honour the third-party reservation and Priceline has never responded to me to fix it, so I paid for two hotels that night. The second hotel was exorbitant costs! So let’s recap! The app is good, but Priceline as a third party has a responsibility to its customers to secure the reservation or pay back for what the sold!.Version: 22.6.1
✓ Quite goodWould be better if prices could be in GBP.Version: 5.0
✓ ContactOver charged me on my credit card and then impossible to contact them.Version: 20.0.2
✓ Poor serviceBooked a car with ADVANTAGE RENT A CAR . I was at the airport pickup spot for 90 minutes then called Priceline to understand what’s up . The agent on the phone literally told me they can’t help and it’s the advantage guys that I needed to call . She then asked me if I had a pen and paper . Like , how the heaven would I carry those while just coming off an airplane. She offered to transfer my call to advantage but ended up disconnecting the call in me . I had somewhere to be at the time and due to their unprofessional, insensitive and poor service , I got late . I am disappointed at their service . FYI , their customer support line was very busy with long wait time ..Version: 23.6
✓ Can't complete transaction! Waste of my time!Can't complete transaction! Waste of my time!.Version: 12.0
✓ Requested refundI had a flight scheduled to leave Memphis going to San Angelo, Texas on May 13, 2022. The flight was scheduled to leave at 7;20am Due to Maintenance problems/oil leak it did not go out as planned. I was going to my grandsons graduation and there was not a flight that I could get that would get me there in time. I have been requesting a refund since the day of the graduation through the customer care chat, the airlines and Priceline. I have been told to call back, some one will contact me and you need to call before 5pm. It has been over two weeks! The airline said they forwarded my refund to Priceline. Today Priceline said I was a no show. Nope, I was there when they started moving the flight times and finally when we were told and it would not fly. We were given a phone number to see if we could book another flight to get to our destination. There was not a flight that we could get there before the 7:30pm graduation. We left the airport around 10am I am sure there is record of us going through security and picking up a hard copy ticket at the AmericanAirlines ticket counter. Tell me why I can’t get a refund after emails , chats and phone calls over almost three weeks!!.Version: 22.1.1
✓ Only United States ????I have used your website and setup my account fully. But it doesn’t seem to transfer information to the app. In renting a car it works until you fill out the information. It does not transfer from the APP AND YOU CAN FILL OUT THE DETAIL BUT IT WILL NOT LET YIU SELECT OTHER THAN INITED STATES AS AN ADDRESS. on the website it works.Version: 23.3.0
✓ Buyer Beware, False AdvertisingI have used Priceline three times for travel and what they promise on their website/app compared to what you get can be quite misleading. If you want a hotel and don’t care about the room or quality, then Priceline could work for you. If you want any sort of choice in what kind of room you are given, then stay away from Priceline. They have rigid policies and customer service talks right past you. My last trip I booked a nice room for a good price. When I got my receipt, it said that I booked a different lower quality room. I had pictures ready to show them that I had been falsely advertised. I was on the phone for 3 hours talking to two representatives who all told me that they could not help in any way over and over again. I asked to talk to the manager and they said they will call me (which never happened). I even had proof for Priceline’s price match and they wouldn’t even consider it. Super frustrating. The gist is if you want just a place to stay and don’t care about quality, then book through Priceline. If you care at all about the quality of room you are getting, book directly through the hotel. It will save you time and frustration. I’m deleting this app after this review so I’m never misled like this again..Version: 21.5.2
✓ PaymentPriceline is a crook when it comes to payment the prices changes as you progress in setting up the room and final payment for instance I started at $59 for one night and the final payment was $160 us and it was supposed to cd currencies and the I couldn’t cancel to get my money back I’m living in Canada renting a hotel in Canada and paying in U.S. currencies.Version: 23.6
✓ Usually cheaper to cut out the middle manThe first time that I used Priceline, I showed up to the hotel to discover that they did not have my room available. The computer system that they use doesn’t work well with that of the hotels so I was informed. Thankfully, the AMAZING people at the hotel (Red Lion Seaside) hooked me up with a better room and gave me a huge discount for the inconvenience of Priceline’s folly. They also informed me that they could give me a better deal than Priceline almost every time. So I took their advice the next time I took a trip. I checked the price that Priceline offered, and then checked with the hotel itself. Sure enough, going through the hotel itself I saved around $75, sometimes more. So I have started using Priceline just to find the hotels, then I book through the hotels themselves. Works great! More often than not, you can get a better deal through the hotels themselves. The only exception I have found is their price buster deals. But I always double check through the hotel before buying. Credit cards give the least hassle. Debit cards have funds held for awhile before getting squared away so just be aware of that. Also, any cancellations, Priceline takes their sweet time returning your money. But please, don’t take my word for it. Go check out a “deal” with Priceline and then check the price through the hotel and see what you find. I’d say you’ll thank me, but how in the world would you get ahold of me to do that?! ;).Version: 20.1
✓ ThievesI have been a loyal customer sense 2010, recommending their services to my friends and family. Over the past two years that has all changed . This is the 3rd time priceline has taken my money without giving me a service, leaving me with nothing. Priceline has pretty much screwed me over for lack of better words. On more than one occasion Priceline has had deals on there website and app that are not actually available, yet they they have charged my card leaving me with nothing now I have to wait 8-15 business days for my refund to be processed. Not only have they blamed me for not using a credit card next they blame the bank and I will be seeing my money back to me in enough time when all reality they need to take responsibility and update her apps they don’t have offers that are outdated. Not only will they Blame you for using a debit card but they will also blame your bank or the hotel before even beginning to take responsibility. When ever I have called there costumer service, they just blame blame blame, and do nothing to fix the situation or make it better, THEY DO NOT CARE ABOUT THERE CLIENTS. It’s not my fault I used a debit card it’s not my banks fault for having to refund MY MONEY it’s Priceline’s fault for having a deal that is outdated and still taking my money..I’ve given priceline so many chances but this is the last straw and stay away from Priceline. They have lost a loyal customer..Version: 18.3.1
✓ Customer service is a jokeI need to cancel a last minute trip and couldn’t get any on the phone. They push you to the text option which is automated for the first half. After finally getting someone I was told they couldn’t even help and “escalated” my request and some one would get back to in 3-5 days. Well after the reservation. I tried 3 different occasions to try to cancel this before The trip date each time being met with “we have escalated your request and someone will get back to in 3-5 days. The trip date came and went and NOW 13 days after the 3-5 day line someone got back with me “we are not able to obtain an authorization to issue a refund. The reservation remains non-refundable” I needed to Give the 48 hours which I did and have the Priceline text messages. Since no one at customer service can do anything I was penalized. Never again will I use Priceline. Not to mention after this fiasco I could have book the hotel direct 10% cheaper. Price line is a joke and doesn’t stand behind anything. It was their own incompetence that caused me to miss the refund date. Update The developers ask for a private message with the trip details. The same details I gave them 3 times in the chat, the same details I emailed twice about. Don’t waste your time with Priceline. Most hotels will give you 10% better of the cheapest price you find. Use Priceline to find your cheapest price and then call the hotel. The hotels cancellation policies are way better anyway..Version: 21.7.2
✓ Horrible at helping their customersI was on my way to louisiana and booked a hotel on their behalf. Min after I called to hotel to make sure the amenities where available and open. They were not. After that called Priceline to cancel and request a refund. They did not help me get my refund minutes after I had booked and they stated that hotel policy stated that they could only request refund 24 hrs before the reservation. What rule right because I had just booked it and had booked it for the same day. How can they say it’s 24 hrs before your check in time if I had just reserved a hr before getting there and then pay for something that has no amenities available. I had pictures, call logs, text, from where I had went to the actual hotel to proof to them that the pool was not in service and after talking to the owner he refused as well to even give me a partial refund. Be careful with everything they promote online and what you reserve with this company because if you don’t read and verify directly with the hotel you will end up screwed with your money. Had never been more disappointed with Priceline sad they wouldn’t even fight for their customers even when they know and in their system they have all the notes of how many times I called how many times they called the hotel and how many times the hotel owner stated he never received a call from any agent from Priceline. They are a joke. Nothing else to say but I’m disgusted with this company..Version: 24.2
✓ Could be good but...No option to change the currency from US Dollars..Version: 12.1
✓ Do Not Book With Priceline!Used Priceline to book a 2 night stay in Florida… when I arrived the hotel said they had no reservation and there was nothing they could do. I tried to contact Priceline via chat and they were not available but sent me a phone number yo call. I called the number and it again said no one was available and I should contact the booking hotel directly… again not helpful since I was in their lobby and they had no reservation on file. Priceline never got back to me and we had to drive around and find another hotel last minute. When I tried to call to get a refund and did finally get someone on the phone now they are telling me that the hotel has me down as a “No Show”… neither Priceline or the hotel will take responsibility for this even when I asked them to check the security footage. I guess the hotel can just say anyone was a “no show”, then they get your money and the money of the person who actually got to stay in the hotel for the night. Priceline is taking no responsibility for this as the booking agent… book at your own risk because the customer service rep was atrocious and now I am out 2 nights worth of $$$ with no refund!.Version: 21.5
✓ CARELESS customer support after I’ve used this app 500+ timesMy Valentine’s Day was completely ruined because I was given hotel that was overbooked and eventually three long hours later after being on hold with customer service in the freezing cold in Michigan, I was relocated to a much further 30 minute away hotel and was not even able to check in until almost 9 at night so it was a complete waste of money and time, not to mention it was Valentine’s Day so my poor girlfriend had the worst time. And I was told I would be refunded the price of the hotel for the inconvenience and now Priceline is trying to tell me they’re only giving me $18 for the inconvenience so I basically wasted my money on a hotel in the first place in the $18 didn’t even cover the gas drive to the second hotel. I have used priceline at least 500 times in the past 3-4 years and this will be my LAST because I cannot believe this is how they treat their VIP platinum members just seemingly not to care at all that my night and my money was wasted I will be booking directly through hotel websites from now on horrible app I will not recommend to anybody. If you’ve read this far.. I just know they generally have the best deals but if they book you a hotel that’s already fully booked you’re basically screwed and out of your money so it’s not worth the risk..Version: 21.8
✓ False advertisingOn the app for a hotel in Hawaii there were different prices for “mountain/city view”, “city/partial ocean view” and a higher price for “ocean view”. When I checked in I was given a room with a view of other hotels and a partial view of the ocean. What I paid for was the higher price for the ocean view. According to the hotel the only actual ocean view rooms are suites and the rest are partial view. All I asked from Priceline was to refund the difference in cost between the partial view and the ocean view. Priceline says it’s the hotels problem, the hotel says what Priceline sold me does not exist and they gave me what they could without having to pay even more for a suite. I don’t hold the hotel responsible for what Priceline advertised in error. I was put on hold for an hour when I asked to speak to a supervisor. The agent would pick up the phone then put it back on hold. After an hour of patiently waiting the agent hung up. I also tried through the chat. And was told again that it is the hotels problem. I have paid for something that does not exist and no one will assist me. Not a good way to treat a long time customer..Version: 21.3
✓ Needs improvement in customer service and app developmentI am writing this because last night I made a mistake of booking a reservation that would’ve happened Thursday the 24th to Friday the 25th when I meant to book the reservation for June 25 to June 26. First off, the website only allows you to do a bundle package (hotel+car or plane). That should be available on the app. Also when calling customer service all I wanted to do was keep my rental car and change the dates so all I would have to do is pick up the car today and a hotel would be set. Instead I’m talking with this woman who has a noisy background, she cancels everything. I have to re-reserve the hotel and rental car because I was trying to get a 40% discount bundle package that was not made available on the app. I’m not completely trying to throw her under the bus she did get the cancellation fees waived however when I try to ask more questions she was very unpleasant and it made me feel like I had to do everything on my own. Now I have to attempt to get a rental car which is like pulling teeth right now, find a hotel and all I’m doing is trying to make a pleasant experience for my daughter who I want to take because she wants to go to a nice swap meet..Version: 21.0
✓ Avoid using Priceline at any cost!!!Be careful from this company!! 2 our of 2 times that I’ve used them I had terrible problems. First time when booked a car I had to cancel it at the rental desk due to insufficient insurance that booking with Priceline didn’t cover (and had to then wait 4 hours at rentals after a long flight for a car booked with a different company). Second time it was a flight ticket that was cancelled without any notice. Got to the airport and man at the desk tell me that my ticket was cancelled!! Had to then buy a new ticket at the airport at double the price and Priceline didn’t agree to give me back the money or any compensation!! They are crooks!! Don’t be tempt to any “great rate” that they offer or their fake reviews!! When you pay peanuts you get monkeys. Stay away!!.Version: 16.2
✓ Not best price match guaranteeExtremely bad customer service. Booking.com has better price with free cancellation but priceline agent refused to best price guarantee. Would not recommend this to anyone specifically do not reserve through express desl, its a ripoff.Version: 22.9.0
✓ Misleading & poor communicationI booked a large SUV Range Rover Sports or similar and when I call the car rental Company I was told that I’m booked in for Toyota prado or similar so I called Priceline and they said they are both large SUV’s but how about one is worth 50k and the one I booked is worth 100k so they mislead people so they can book through them and then you you get a cheaper car when you arrive at your destination for the same price..Version: 16.4
✓ Star ratings are completely made up! Don’t believe anything Priceline says!We paid one of their Express Deals for a 2 1/2 star hotel. We got an absolute dump that wreaks of cigarette smoke, is filthy dirty, disgusting! Whole second floor room wiggles when my husband shook his foot up and down. Bed linens are dirty, bathroom has what looks like blood on the cabinets. I’m itching all over & have bites on my back. I’m not sure it’s due to mold or bug bites! Priceline stands behind their 2 1/2 star review for this hotel even though its 1 1/2 on Yelp. It’s super gross. The ceilings even in the halls show water damage. The emergency lights look like they've had a leak above as well. The ac unit makes all kinds of dying moaning noises all night. The bed feels like we’re lying on the floor. The floor is so gross that we won’t take off our shoes! I showered with flip flops on because everything is so gross. There’s hair on everything. Doesn’t look like this room has been cleaned out between guests. Pubic hair on bed sheets. The “breakfast” consists of breakfast bars & tiny muffins thrown in a basket. There’s never anyone manning the front desk. Priceline will do nothing about it. They keep saying that their standards are more strict than others & it’s a 2 1/2 star hotel. That’s absolutely bogus. Obviously this is an issue with Priceline because they’ve got a very detailed canned response for it! Don’t trust Priceline’s star ratings!.Version: 17.8.4
✓ Awful customer serviceI booked a car rental through Priceline with one of their “express deals”. I found out that I would no longer be able to make the trip and immediately gave Priceline a call (within a day of making the reservation). They would not budge on their underhanded no refund/cancellation policy so I offered to call the car rental company on their behalf. The rental company associate said it would not be a problem to cancel but that I would have to do it through priceline since thats where i made the reservation. I go back to priceline and communicate this with them. They say they are still not able to cancel the trip and that they emailed the rental company as it is out of their hands to cancel the reservation (even though I just confirmed it was okay with them!) and I will have a resolution to my issue five days AFTER the car drop off date at which point I may or may not receive a refund. I was literally able to ask the rental company about the cancellation within 15 minutes. Makes absolutely no sense. I spoke to one Priceline customer service rep and their supervisor and both just gave me the runaround. Awful experience. Use their website to price match with other vendors to avoid this headache..Version: 22.3.2
✓ Does not include price with taxesDoes not include price with taxes until the very end and works out more expensive than other hotel web sites. Only works out in US dollars which is of no use to me. I will be deleting this app..Version: 17.9.1
✓ Show me all-in prices in my local currency please.Also, after the original search is entered, the filter button disappears. Otherwise, easy to book..Version: 22.7
✓ Unhelpful customer serviceI lost 1700 CAD and 2 days from my vacation days due to the bad booking practices of Priceline. The customer service tried very hard to push the blame of flight delays and resulting hotel cancellations on the airline and even on me. I feel like I am robbed with the thief blaming the victim in this case. This is white-collar crime. Wish I could sue them but you can only fight so many battles as an individual, while these corporations bring an army of customer service representatives who are trained to wear you down until you give up. I give up too, You win Priceline and Booking.com..Version: 22.7.1
✓ Cannot change price currencyIt sucks that you can’t change the price currency while shopping for hotels…..Version: 22.7
✓ Still use websiteOk.Version: 9.3
✓ ScamThis is scam , they are a total Rip off.Version: 22.4.6
✓ Would be goodIts a great concept. I saved over $400 on the cost of ticket on other web sites. But one small problem. It only caters for us addresses. But there are ways around it..Version: 10.1
✓ Beware of the Express DealThese Express deals are a scam! I was shown three hotels on an Express deal and I wrote them down and looked up each to see where they were located. I was needing to stay in a very specific area. All three hotels were in the area I was looking for so I went ahead and booked it. As soon as I got the confirmation it showed a different hotel quite a ways from the three that were shown. I immediately called the customer support line and it referred me to use their text service for shorter wait time . After texting back and forth with a useless text bit, I was eventually connected with a live person who informed me that I needed to call the customer service number. I called and was immediately told there is nothing they can do. I asked for a supervisor and was told no one can help me. Beware of the Express deal scam. You are not guaranteed to get the hotels they say u will and you will be stuck with whatever they decide you should stay in and save your time and not call customer service because they are unable to help. I should’ve read these reviews before doing the Express deal as there are lots of complaints around the express deal..Version: 23.1.1
✓ Needs to add diff currenciesLike the look of the app as I’m always looking for a deal , however the currency is stuck to USD and can’t manipulate it to the one I want . Please add this in future updates.Version: 23.6
✓ Dodgy appVery dodgy app;( showing you very cheap price but take double money from your account.Version: 16.4.2
✓ Fraud while booking room choicesThey did a fraud of 1000$ extra while doing booking And sent me wrong confirmation for wrong room Wasted two days of my vacation and said sorry at the end as*hls. I was a vip gold customer and they don’t care. I wish i can sue them..Version: 23.1.1
✓ Charging more than what they saysOn priceline they showed me hotel room for 112$ but they made transaction of 154$ without notifying me. I called several time to priceline and they keep on saying they are still working on it. I asked them to cancel my reservation and they said it is non refundable. Still waiting and waiting. They says if you find cheaper deals they will refund rest of your money. Everywhere else price is lot more cheaper than what they have charged me. Also they are not able to do anything about it.Version: 23.2.1
✓ Can’t change currencyThis app forces you to use USD. Even if you’re booking in Canada or Europe. Complete garbage..Version: 22.4.5
✓ Worst customer service and ethicsI have been a customer for Priceline for more than 6 years ! Recently they screwed me over by giving wrong information. I had to travel on a 10november , but I got sick and when I realized I couldn’t travel I contacted the customer service to see what could be done ! The agent told me that could cancel my reservation as a 1 time thing because I was down with flu ! So I informed my friends the me same and they did not travel too thinking the reservation was cancelled ! Now Priceline is avoiding my call and email saying they won’t refund anything as the reservation is not cancelled ! They are also not stating the call that happened on November 9th though the initial representative mentioned it that we were promised it ! Priceline expects me to have risked my health and the health of others and travel to the hotel and stay there despite me being in a state where I couldn’t travel ! Most unethical way of dealing with this scenario.Version: 22.8
✓ It’s On The LineI heard about Priceline years ago, you know, the commercials, the Star-something, Sci-Fi show guy? But my first actual use was through a friend that had VIP, when we were trying to save money, for my plane ticket from OK to OH. Through his referral, I obtained my own VIP status, without a purchase, which I thought was pretty snazzy. I didn’t really use it again until two weeks ago, six months after the initial fact, because I ended up on the road frequently, and needed a hotel nearly nightly, and as far as competitively, I found Priceline to basically offer the similar locations, prices, and such - but since I had already had VIP, I was sticking with Priceline. My only real gripe, which actually, is a significant one, is that I’ve needed to contact support several times now, facing booking issues, and as it were, the app is seemingly stubborn, limited, and reluctant, to get the AI to switch the help line to a real person, as it is set to a typical three selection answer, but if you stay persistent with it, then it gradually gives in, and gets a live rep. Now I actually have a phone number to call directly, which last night, I found to be rather quick getting one, however, the AI had me repeating my number at least six times..Version: 22.2.2
✓ Can’t ever change your email…This may be my last time using Priceline. I’ve tried a few times this year to change my email address to one I have access to and Priceline doesn’t allow the user to edit their own email at all. I’ve tried multiple times through the app, desktop, customer service chat, and by calling customer service. You can edit/change your password displayed right below your email address, but not the email address itself. Customer service isn’t even aware of the issue at first, because they always make an attempt to try and change it on their end and then end up telling me I’ll have to do it on my end because they aren’t able to make the change (even though my reason for calling was to have them change my email for me because I am unable to). This time they said the only thing I could do to be able to use a different email would be to create a new account; however, this means you will lose all accumulated points/rewards/trips/etc. because they will not transfer (I had to ask before exercising that option and making a mistake). This makes no sense and is unfair to the customer. It’s absolutely ridiculous that you can’t change your email no matter what, by any means. This is all completely unacceptable. This is a basic feature to have. Who designed this app?.Version: 23.0.0
✓ HotelThe App does not allow low bidding prices for Name Your Own Price - the minimum allowed for my booking was $99. I was successful at this price however it was at least $20 per night more expensive than available on hotel website. The app should allow a user to make a bid of any price.Version: 18.6.1
✓ Robbing customers of money reporting to Better Business BureauI saw a room that showed a NONSMOKING ROOM WITH A HOT TUB INSIDE, well it was my best friend’s birthday and I got us a room only to see the room was filled with smoke, burn holes literally EVERYWHERE the sheets, pillow bead spread, and there was no hot tub it had been removed but it sure didn’t say it on the online app I used well I’m on disability and my money is like anyone else you didn’t provide a service or a room I should say., but it’s not okay to take my money after it took me three hours to reach someone to tell them I could not sleep in this smoke and alcohol ridden room that was filthy so they said if I brought my key to the office and checked out they would refund my money and they could let someone else that is a smoker stay there, well a month later they still haven’t refunded my money after 12 calls saying it takes time we are refunding your money well this was June 24, 2021 and today is October 9, 2021 and I received an email they are not giving me my money back even though I did not stay there in fact I called the manager and they said someone else ended up staying in the room so they got paid twice and I think it’s so wrong! It ruined my friends 50th birthday too. I left the room as it was found I only used the phone and it was making me nauseous tbe few hours I was calling Priceline, Priceline is at fault because they are the ones that promised if I left I would get my money reimbursed!.Version: 21.5.2
✓ I wish I could give Priceline 0 StarsI do not even know where to begin when discussing and expressing the sign I can’t amount of issues I have had with Priceline when booking my vacation. A week before our departure I got a message saying our hotel could no longer accommodate our stay and to contact customer service. Frantically panicking because of the short time we called and ended up being transferred to a horrible hotel, in a horrible part of Miami Beach. It separated us from friends and family who has come along on the vacation with us. When we arrived at the hotel it was awful. We tried getting a hold of Priceline to see if we could switch after calling several of the hotels that we where told by the hotel team “weren’t available”. I have spent the first day of my vacation walking in and out of hotels asking for prices for a week nights of stays. Attempting to get my refund that several customer service employees claimed to have done but never followed through with their actions. After speaking to a supervisor several frustrated phone calls and wasted vacation minutes later we get told that the money should appear in about 10 days. So all our vacation plans no longer are happening and they have ruined our vacation. A vacation we worked very hard to earn and go on. Ruined and I am so frustrated and upset with our the whole thing has been handled. Do not waste your time because you will legit be wasting your hard earned cash and vacation……...Version: 21.1
✓ Not to be trusted and does not honor salesWhen you purchase something online or by phone you have a trust that the purchase for good and services will be honored by the company taking your money. And when a company dishonors that trust by taking your money but then not providing the services or goods promised, most people would consider it fraud. Priceline took payment for airline tickets and then refused to refund that payment when the flights were cancelled. Seems like an easy response by a respectable company to send the money back, especially since it was no fault of the customer that the service wasn’t provided, but Priceline has chosen to keep the money. They claim it’s because of the Coronavirus and a lack of employees to provide the refund. There are literally tens of millions of newly unemployed people that could be accomplishing the job Priceline refuses to complete. You can use this app and pray things go well and you are provided the service you’ve paid for, but know that when things don’t go right, and sometimes they don’t, Priceline will not respect you and honor the trust you’ve placed in them by sending them your money. You’ll be gambling your money on a company with no honor. Priceline has since asked to “revisit my case for review,” standard response to make it look like it cares. I HAVE CALLED DOZENS OF TIMES TO REVISIT MY CASE! The only thing Priceline should be reviewing, is how it treats customers. Refund the money you owe..Version: 19.6.2
✓ Too hardI tried to use this app but it is annoying. It shows hotels as available and then lets you put in all your details and then rejects it. When you’d search again the hotel shows available again....I tried 5 times. With flights, I booked a flight and it won’t allow me to put in a frequent flyer number....it takes you through the seat selection guide and then you can’t select any open seats. Also in order for me to check in I have to call the airline as the record locator does not work. I travel A LOT and this was just a waste of my time..Version: 16.1
✓ Currency choice would be betterThere should be an option to pay in your country currency. I do not like that if I book though the app and I am in Canada and the hotel is in Canada it still charges in USD..Version: 22.4.0
✓ Worst experience I have ever had travellingThey did a mistake for our reservation at a hotel. We had to spend the night outside because they gave us a place so unhealthy to replace the original one. There was even blud in cemen on the bes. They couldn’t care less. Horrible costumer service. No compensation. They don’t even honour their booking policy and they leave you with your problem in a city you dont know. Please. For your safety. Do NOT book there. Would give -1 star tbh.Version: 22.8
✓ Better to use websiteApp not available option to search room with 2 beds. App default search results are always 1 bed per room..Version: 23.2.1
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