Discover Mobile Negative Reviews

Discover Mobile App Complaints & User Negative Comments 2024

Discover Mobile app received 23 complaints, negative comments and reviews by users. Have you ever had a bad experience using Discover Mobile? Can you share your negative thoughts about discover mobile?

Discover Mobile for Negative User Reviews

✓ Doesn’t allow future pay dateWon’t allow a date other than today to be entered. Come on Discover Card - fix your app! I've landed the latest update and you still haven't fixed this problem. Does it on both iPhone and iPad..Chessplayer25Version: 8.9.0

✓ Unfair credit reportDear Discover Card. Last month in November 2019 your company dropped my credit card report score 24 points, from 804 to 780, for no apparent reason. I did not do anything different except pay all my bills on time as I have done for the last 30 years. After personally checking my credit report myself with TransUnion, they still had my score in the low 800’s. So why the sudden change in my Fico score? Perhaps discover card can explain this sudden large drop on my Fico score. This is really upsetting me to the point that I feel I need to make a change of credit card companies. Thanks, is this the reward I get for being a loyal customer for 30 years? I understand that Capital One pays a much higher rate in reward points then any other credit card company now a days! Perhaps the discover card company feels because I pay my credit card bills in it’s entirely each month that they cannot make any money off me?, I don’t know. What I do know is that Discover Card my loose a great customer because somebody made a big error on my credit score. Sincerely, Vincent Vales.Vince 4 TrumpVersion: 10.11.1

✓ Don’t get this cardApparently they “check your credit report” every so often. AT&T and I have a payment dispute so they like to post a delinquent balance on my credit report every few months, I dispute it and it goes away. This has been an ongoing issue since 2019. These @$$clowns lowered my credit limit of $3800 to $2500 because of the negative impact on my credit report. I had a balance of $2300 on it at the time. The lowering of my credit limit itself also gave me another negative impact on my credit report. I contacted customer service and they gave me the run around. They told me I had to call Gwen in accounting , Gwen was like I can put a request in to raise your limit again but you have wait 3-6 months, try talking to customer service to see if they can speed up the process. Customer service npc was like how about 0% interest on any new transactions for the next 6 months. I cancelled the card. I had been a card holder since 2015 and only had one late payment due to me being out of work for a job related injury. My account was in relatively good standing and they pull some shenanigans like this. Don’t waste your time with these guys..Evilnova76Version: 2317.0

✓ Beware depositing checksMy husband gets paid monthly on the second via physical check. We had no problem using the mobile app to deposit the check in the past. However, this month his employer made a mistake and entered the wrong date on the check. We didn’t notice the error and did the mobile deposit. The check was rejected due to being post dated. So, I redid the process the next day and I was told the check was already deposited. I called Discover and was told I would need to mail the check in. I’m sorry Discover…if you are going to reject a check and not have a physical bank to rectify the issue, come up with a better way then mailing the check in. Fortunately we are not in the position where this check would make or break us by waiting…but some others may be living paycheck to paycheck and this delay could be detrimental by not having their funds to pay bills. I was told a wrong spelling of your name could reject your check. Please be careful. We moved across country and that is why we signed up for Discover. We will be getting a local bank now because of this inconvenience..Relocated to WAVersion: 2303.0

✓ Slow and littered with bugsWhile this app lets you view and pay your bill all in one place, the app itself is terribly slow and buggy. Signing in with Face ID takes forever to initiate and then complete the sign in process after authentication. Face ID doesn’t always come up right away as I am tempted to push the buttons on the screen until it loads. The app isn’t terrible but I believe an app that is designed to provide users with important information relating to their credit card bill should authenticate smoothly and quickly. The time it takes to log into the app deters me from checking my bill frequently which may look to some as a shady practice to encourage overspending. I have also encountered numerous errors and issues using the app such as due dates displaying as confusing text such as “no date” rather than explaining why there is no date. Once I have a credit score, I plan to switch to Apple Card for its superior sign in speed, beautiful user interface, and stable experience. As a software developer myself, I encourage you to make the app’s experience smoother..JpderouinVersion: 20.4.0

✓ Challenges and SolutionsI’ve been waiting two days for my replacement card. Finally got it this morning, upon activation after spending 45 min on phone setting up new passwords, and security pin for cash withdrawals before I even use the card. I was flagged despite all the redundant measures you employ to prevent Identity fraud! 3 phone calls with your security department the best you could do was ask me to wait for your system to reset. There has to be a way to overcome these protocols over the phone immediately when my identification is confirmed. Depending on computers to do your job is dangerous! Not being able to fix this with a human on the phone is unacceptable. I’m really disappointed. I own a business that depends on me and my mind, experience, and customer service. Remember when that was America! What happened? When did the ability for humans to solve challenges become not enough? Start today one customer at a time . You guys can do this.. You don’t have to solve all your challenges in one day, just break it down one at time. We are capable of so much more than any computer program . We put a man on the moon. Remember that. Scott Sinclair CEO Green Harbor Bait and Tackle Loyal customer of 4 years.ScottytackleVersion: 10.2.1

✓ I mean when it works it’s fineApp is super buggy, setup was a pain. Customer support was nice though and eventually it did work..Wheitv lifterrVersion: 20.1.0

✓ WORST BANK EVER!!!!My Savings Account is frozen, basically once a week. The only way to get money out of it is to request a check or wire. So I opt for the Wire. Discover thinks all wires are fraud. Even though they initially vet the account, they do not just make sure it’s you on the phone with personally identifiable information. They run it as if you are a new customer and I get flagged and frozen every time. I spent all of July on the phone with Discover fixing the issue, which was only the one they created. Now it is November and I tried to do another wire and again it’s frozen. The fraud department has no issue with telling tall tales about the status of the account and banking laws in general. In July, I was told I tried to send money out of the account before the incoming wire placed the money in the account. Really, my bank statement showed the funds and my Fed Ref # proved the funds were there but Customer Service insisted I tried to pull a fast one and the funds were not there. That is not how wires work. Whoever is running Compliance at Discover needs to be replaced. Dumb procedure on top of dumb procedure to ensure job security and accomplish nothing except annoying the customer..OctocrocoVersion: 8.9.0

✓ Absolutely do not open a credit card with Discover. Have fun if you have.Got my credit card, turned it on on the phone and tried to set up on this app. It absolutely positively would not let me set up an account as I followed. The parameters perfectly tried multiple different ways it would not let me then I went through one of two choices to get assistance, and after wasting my valuable unpaid time, they cannot help. then when I get to another department, they cannot help. Then another department they cannot help. I have all the screenshots and recordings of setting up in their parameters of what can be a user ID and I cannot access my account now as I do not want to waste any more time, as discover does not pay me to hang out on the app that will not work. I close the account and they hold onto monies of mine that they have for well over two months. listen up app developer and Discover Card-you have enough ways to exploit consumers. You do not need to hold onto peoples money for two months when you can take it in an instant shame on Discover and this app developer you should all be ashamed of where you work and how you work..PohennenVersion: 2319.0

✓ Worst experienceFirst they can’t even handle transfer cancel from stores, every time I wanted to buy something I had to get approval, then they blocked my transaction until “solved” never happened cuz they are trash, they keep asking me info, which I provided also instead of asking the info from the beginning they wait until after you use it, I never had a credit card block my transactions to check for more than a day or so, they have been nothing but a pain in the rear, I used the card for about 3 days before being blocked for over 2 months, I’ve been patient and my reward was that they perma blocked the card for use age, meanwhile I am paying for what I used and away s on time, this service is worse than trash PERIOD! The moment something goes wrong (not even my fault) they start screwing up, feels like they hire a bunch of new guys with the brain of a peanut and tell them to solve things 😒 once I pay off I never even wanna hear about the existence of this card, I just hope this idiots didn’t screw up my credit score!.Cloud_fairnessVersion: 2209.0

✓ Needs help!Overall I like the App, however, the majority of times I try to schedule a payment it crashes when I click on the calendar to choose the payment date. I’ve tried to schedule payments and it wouldn't show me the current month! The last month it shows is August. So I'm constantly having to make a reminder in my calendar to make a payment on the day I want to make it! Ridiculous! What a joke. FIX IT FINALLY!.ImisshomeVersion: 8.9.0

✓ DO NOT OPEN DEBIT ACCOUNTI recently opened up a debit account with this bank and it has been an absolute nightmare ever since. The agents clearly do not know what there a talking about because each agent will give you completely different answers and they WILL HOLD YOUR MONEY HOSTAGE. I made a transfer on 11/20 for $200 and I have to wait 14 BUSINESS DAYS to receive my money. And the explanation for why I have to wait so long literally doesn’t make any sense. 1 agent told me it was because of the federal reserve and I should get it before 12/5, 2nd agent told me it was a verification issue despite me having this reoccurring issue with the SAME bank, and a 3rd agent told me because they don’t accept transfers from my external banks( which was never told to me when creating the account despite me telling them what my external bank was) and that I will just have to wait….on top of it too NONE OF THE AGENTS are proactive, the fact that one agent told me “it is what is” over the fact that THEY messed up is ridiculous and highly rude. If I had owed this bank money they would have taken it out INSTANTLY, but now that the shoe is on the other foot I just have to wait patiently as they do nothing and offer me no help nor solutions..Muffy C.Version: 2322.1

✓ A terrible bank that won’t never ever protect customers from scammedLast August, when I found 2 fraud transactions on my Discover account, I called Discover to stop all the transactions and cease my credit card. Few days later, I still saw additional 2 fraud transactions on my account. When I called again, they said their system was down so they were not able to do anything to my account. I waited then called again. By then there were 7 fraud transactions in total. The ridiculous mistake was happened because when I first called them, the Discover agent just ceased the transactions made via physical credit card but didn’t stop the online pay, which was the main way that scammer was using. The more ridiculous thing is, Discover won’t admit their fault and ask me to pay for the balance for the 7 fraud transactions. After calling the customer service and negotiated with Discover for 10 months, I gave up, but I will never ever use Discover again. I am so happy to see my current company (one of the top 500 companies in the world) is stopping accepting Discover as the acceptable credit card! Discover, you don’t worthy having the market share of credit markets unless you learn how to do the right to protect your customers!.Yvonne WuuuuuuVersion: 2313.0

✓ International Wire on mobile doesn't workInternational wire transfer functionality on the mobile app never worked for me....猫斯基哟Version: 2211.0

✓ Customer service reps are basically idiotsAfter dealing with their customer service reps the last few times I hold they all lose their jobs to AI. A number of these idiots have yelled and screamed at me or even hung up the phone. Get a grip! If the job stresses you out that much you need to find a different one. Preferably a job where you don’t deal with people. The bratty ride behavior is unbelievable. Oh and if you try to put a claim against a purchase it takes forever. And every time a new update or correspondence goes through on the claim it goes to another rep. They do not have reps working any one claim. It’s all random. Which means the next person may not understand the whole picture and rule in favor of the wrong party. It’s like playing Russian roulette with your money. I e had this credit card since I was 19 and I’m not 45. Never missed a payment or ran it up too high. I usually have around an 800 credit score. Can you believe I’ve had the same measly credit of $2500. They won’t raise it. That’s fine. I’ll use a different credit card. You screwed yourselves out of money by being the stupid company that you are. A bunch of frauds and idiots work for Discover..Sweetbeats33Version: 2307.0

✓ What gives?Discover was my very first CC 9 years ago. I now have several and I maintain them all perfectly, in fact I have zero balances on all of them. Discover is still my smallest credit limit card and they refused to increase my credit limit. They say the refusal is from my credit report… after they refused me I applied for and received a Target Red card (which became my newest high limit card) and today I was approved for a muuuch higher limit Gold Delta Amex card than every other card have. The approvals were based on my credit report! I called Discover right after I received the denial letter to discuss it and I was just told sorry we make decisions only on what the system said. Well Discover, guess which card I won’t use very often?! Just $10 here and there to keep it open. You should dig a little deeper when your own customer calls to say “hey I’ve had this account almost ten years, it’s been fully paid off several times, and I’ve never had a late payment”..RoshelStPierreVersion: 2213.0

✓ BEWAREDO NOT GET THIS CARD unless you love being on the phone for hours with frustrated customer service reps talking about issues that no one can help you solve. So, this company is trash. I have a score of >800, and chose this card for a supplementary options since it purported to have great rewards, none of which I have seen. I spent the appropriate amount of money under the time allotted, and have yet to see any rewards. ALSO, with all of my credit cards, I can see exactly what I owe, but discovered requires that you keep a minimum balance, so you’re basically required to pay interest, since you can’t see what you owe to pay off your card?! Also, I set up auto pay, like I have for all of my bills because I’m an adult, and discover, somehow, always removes me from auto pay, so I just have to log into the website monthly to make payments. I’m a millennial so this isn’t user error. I’ve called several times and then on the phone for literally hours trying to resolve both the auto pay and the getting my rewards issues to NO AVAIL. I stopped using this card because I’m never able to fully pay off what I used during the month and also I have never seen any rewards or cash back- the whole reason I got this card. DO NOT GET. Capital one is great, or literally any other company. It’s 2023 in America, people expect more from their companies..MorjoleeVersion: 2319.0

✓ Horrible customer service and computing errorsLast two times I went to make a payment, I specifically changed it from the default bank to my work provided bank account. Despite this, it’s taking the money from my default account that is hardly used and doesn’t have the funds to cover. While I’m not sure if this is the company or apps fault, they refuse to fix or change anything, and when trying to use the live chat, it keeps exited me out of the app and even deleted my chat history. Good thing I got screenshots. Then it started me back at the beginning of talking to the virtual assistant, and I lost what little progress I had made talking to the first agent I had before the app closed out on me. I have been charged $70 in overdraft fees from them taking money from the wrong account that I explicitly told them not to do again the first time this happened. Since you’re downloading this app, it’s too late to warn you about the horrible customer service and not choose this credit card, but be prepared to have no solution to your problem after over an hour of trying to deal with representatives through this app. I will be paying off my card by transferring money through my work account to my default account, which I shouldn’t have to do since I paid them just fine in the past, and then closing my account with this horrid company..AlicexlovesxyouVersion: 2110.0

✓ Very Dissatisfied CustomerI have rated the Discover card a 1 star because of the lack of credit increase I have received. The entire time I have her a customer and by the way never been late on a payment, I have only received one credit increase which was only for $200. This is horrible considering that this was supposed to be a build your credit type of card and I definitely did that but the Discover card company didn’t do their part! I have received numerous increase from other credit card companies recently and in the past that have this same type of credit improvement program, but almost nothing from Discover. Obviously, they are not reviewing my credit history or on time payments on a regular basis because they have offered me nothing in return! Moving forward I am strongly considering paying off my current balance and then just closing my account. Also, at this time I can’t recommend your “build your credit” program to anyone because it clearly doesn’t work and has not helped me at all! Thank you and I really hope you read and consider my concerns and then take real action to address them. Thanks.Kc on complementsVersion: 2322.1

✓ Could be betterI’ve set up FaceID, but for some reason when I click the app, I have to manually click the FaceID button for login. Then, it scans, I get a green check and…nothing happens. It might do it once, then login, or like this morning might keep doing it until I get frustrated and give up. I also wasn’t getting push notifications when I used my card, I checked my settings and the only notification turned off is badges. Turned them back on and I’m getting pushes for my transactions. This is not reasonable. Now I have to log into the app (which doesn’t work correctly) to manually clear out every notification so I don’t have a badge count if I want to continue getting push notifications of transactions. This is just silly. I’m on a fully updated 14 pro, so the issue is certainly the app. I would also like to have an option to view more than one card or account in the app, I have my own Discover and am an authorized user on my husband’s card. There’s no easy way to switch between accounts, so I have to go to the website in order to view or pay my husband’s card. Other credit card apps allow for account switching..KStout2013Version: 2211.0

✓ The worst credit card and customer serviceI have been a Discover customer for many years and never ever had and issue or claim until I had a credit/refund issue with Airbnb and Discover sided with Airbnb and denied me 15 hundred dollars refund with many many poor allegations and putting me in the middle like I had the one to resolved it, which at the end YES! I RESOLVED IT. All the documentation presented to Discover was not enough until I hired an Atty and Airbnb issue the credit, something Discover could have been done and not keep me bouncing and dealing with ppl that even don’t grasp their job functions for an efficient customer service and quick resolution, rather taking more than 4 month to finally resolved the refund from Airbnb thru my atty. All this issue is due to a very poor service where in my own experience with Discover I see those employees are not trained properly or Discover hire those type of ppl with no even common sense, each individual has their own answer. Unbelievable! Very frustrated and sorry my self that I have been a customer of a thrifty credit car issuer Discover..Alex333.Version: 2207.1

✓ Lots of Functionality, Face ID BrokenThis app has been very solid for a long time, and became even more functional when Discover allowed customers to merge their bank and credit card accounts so they could both be managed with one login. But all of that functionality still requires a log-in, and Face ID/Touch ID are essential for making that login process quick and easy. Over the last several months, logging in with Face ID has become impossible. The feature turns itself off. When I try to turn it on, the app tells me the feature is unavailable at this time and that they’re sorry. I once deleted and res installed the app, which allowed me to successfully turn the functionality on for a little while, but before long it turned off and wouldn’t turn on again. Once you’re logged in, the functionality is superb. But a broken log-in process really kills the ease and convenience of an app that requires signing in every time you use it. Once they finally get this crucial feature fixed, my review will go back up to 5 stars..DerekMWilliamsVersion: 20.4.1

✓ Do NOT BANK WITH DISCOVERDiscover bank is a complete scam. New customer here. I deposited a check from Geico into my account. They accepted the check and closed my account. I do not have access to my funds. They say that I have to wait 60 days to get those funds back. I asked for explanation. They refused, I asked to speak with a manager, they refused. I had to talk with 4 different agents and wait 24 hours to even speak with a supervisor and they did nothing to help. That check was from Geico to get my car fixed. Now I will have to be without a car for 2 months. I called Geico for them to cancel the check but they let me know it was already seen as cashed in their system so it was nothing they could do. Everyone claims there is nothing more they can do. I am currently being ignored but I will continue to post on every social page Discover has because I will not let you all get away with this. I have also reported and filed a complaint with the BBB. This company is horrible. They do not care about their customers and I am pretty sure they are stealing money. I should have listened to the bad reviews. Please do not be like me and get scammed by this shady company..SamiyahKTA12Version: 2211.0

Discover Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Discover Mobile.