Walmart - Shopping & Grocery App Negative ReviewsWalmart

Walmart - Shopping & Grocery Negative Reviews

4.7
4.78667 star

Total 40 Negative Reviews

Walmart - Shopping & Grocery App Complaints & User Negative Comments 2022

Walmart - Shopping & Grocery app received 40 complaints, negative comments and reviews by users. Have you ever had a bad experience using Walmart - Shopping & Grocery? Can you share your negative thoughts about walmart - shopping & grocery?

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Walmart - Shopping & Grocery for Negative User Reviews

App bug NOT being addressed!!!I have been having an ongoing problem since at least last November. The problem is when I scan in my receipts or type in the TC# manually it always comes back receipt added with a green check mark. The first four or five items show up in the main purchase history listings but when you click to get the full list from that just scanned in receipt it comes back blank not showing any of the items. Further when you click the receipt icon within the detail page it comes up blank not showing the receipt or any of its information at all. This happens usually on every other scanned in receipt. Sometimes I get lucky and three or four will work properly but it’s usually every other one. I cannot find where to contact the actual app developers. I tried chatting with a customer service representative several months ago but clearly he had no clue what I was talking about as no corrective updates were ever released and I continue to have the same problem. It’s very frustrating as now I have to hold on to the paper receipts that didn’t process properly. Due to this issue I can’t in good conscience recommend this app as the frustration and aggravation this causes is just not worth it. I sincerely hope they find the cause of this problem and release a corrective update. I have been using the app for years and never had this problem before..Version: 21.4

Gonna stick with TargetAs soon as I get my 2 items that I have coming that won’t come on time I will be deleting the app and never going to Walmart or using this service again. So canceled the items I had in order and went to the target app and bought them there. Within 2 hours they get shipped and didn’t pay anything extra shipping. So just checked on the status of an order that told me it was shipped and I was told I would get it 4/27 end of day and now fedex is telling me 5/2 end of day. It’s just sitting at fedex. I understand all the craziness that’s going on right now but don’t tell me I’m going to get something a date and then it’s 5 days later. Will be canceling all the orders that haven’t shipped today and placing them with target. Came to this app cause some of the stuff I wanted to get off Target you had to pay so much to get it but I have placed a few orders and still waiting for stuff to ship and I have about 3 days before I have to get it. Was going to cancel my orders but you get apps like this where you can’t do it all in the app it makes you go elsewhere to get some stuff done. Let me cancel an order in the app not have to go to the website and sign in and do it there. The link in the emails to track an order you would think would take you to the app but no it takes you to the website and again you have to sign in. I don’t always have my passwords next to me and don’t use the same one for every account I have. Just like the company the app is below par..Version: 20.16

Walmart Plus featureI had no issue with the app and the Walmart plus feature for a while. Until I noticed an update and tried using the pick up and delivery option for groceries to be delivered to me. There I was at check out ready to edit all the substitution for the items in my cart if they were unavailable. When I saw there was no longer an option to physically choose my own substitutions anymore. Yes there was an option to “allow” for substitutions. But it seems the shopper would choose my substituted item. Instead of allowing my to choose what I wanted to be substituted for. There used to be a way that I could go through each item and choose what I wanted to substituted the item for. Now after the update it looks like I have to let you guys choose what to substitute the item for. The description said “You’ll get an item that’s as good or better at no extra cost” but I don’t trust Someone else to make that call on my behalf. It was much better when I was able to choose my own substitution. I immediately closed the app and decided to head to the store in person later. (Am I wrong about this update? Because it doesn’t able to let me choose anymore) Thank you and good day.Version: 21.18.2

Changes made this app worse...At I started using the app at the height of COVID. It was simple and great. Now they are trying to maximize profits by merging the grocery app and full store app, and it has made food shopping loathsome. I literally never write reviews, so the fact that I took any time out of my day to do this is proof of how annoying this new purchasing experience is. After the change if you ever want to shop for anything, it is a confusing many stepped process. Did you not have a UX or UI team working on this at all? The literal point of good design is to have the least amount of clicks as possible. Now, instead of groceries being clearly labeled by department, I have to use the “Search bar” to look for specific things, which cuts out browsing altogether. The worst part is that every time you search for a food, you then have to click AGAIN to say that you only want to see foods that are deliverable. WHAT?!?Why? If I have a grocery list of 50 things, that is 50 times I have t click the “delivered” button. The worst is when I put something in my cart and find out only when I am checking out that it is not even in store and is being shipped from a separate location. I LITERALLY JUST HAD KETCHUP SHIPPED FROM A SEPARATE LOCATION. IT CAME IN ITS OWN BOX. Not only does this not make sense, but it is terrible for the earth. Corporation like this are destroying the planet for no reason. TRY INSTACART.Version: 21.14.1

App changes pick up location.I ordered product from my local Walmart, Market Street in Carson City, and you all set my pick up location as Millipedes California, not pretty good. Actually very poor service. It will cost me $350 under the Biden administration to pay for fuel to drive 200 miles to pick that up. I don’t think you pay any of your employees that kind of money to be able to drive that far under this pathetic Democrat administration to pick up product from Walmart. Perhaps you are just trying to generate more money for the federal government and the Democratic administration to be able to keep our country running with the government paying people money that they think is free as opposed to Walmart paying people a decent wage to work for your company. Maybe you should pay your IT people more so that your app is not so jacked up and generating tax revenue for our federal government. Perhaps you could join Elon Musk and purchase part of Twitter so free American people have free speech and can actually use the Internet to purchase products from their local Walmart store and stop driving hundreds and hundreds of miles to pick up product which would just further the global warming. Thank you and have a nice day. I am hopeful to pick up my taco seasoning at my local Walmart tomorrow and make my second trip..Version: 22.13

Price difference between app and in store purchaseI never had a problem using the app and on numerous occasions I’ve found that products in the store are priced higher than they are in the Walmart app. Because at times I cannot find a price on the shelf for an item, so I will open the Walmart app and scan the barcode to get its price. Only to find out that It is marked at a higher price in the store which ill discover at check out and most employees will go ahead and change the price on the item to match what is listed online as long as they can verify the app’s price. However I have come across a couple employees who state they CAN NOT change the price to match what the app is showing to where one employee stated and I quote “Walmart does not price match Walmart prices!” That left me confused beyond the point of scratching my head and had to be one of the dumbest explanations I’ve ever heard on not wanting to change the price. I understand how Walmart no longer wants to match prices with its competitors but how can you not match the price with yourself it’s asinine and down right exhibiting corporate greed. If you could get this issue lined out and have your employees all on the same page that would be great especially if you take it in the direction that they are to change the price to the lower one the app is showing as long as it is within reason..Version: 21.26.5

Why fix something that isn’t brokeI hate the new update. I for the life of me have a hard time trying to change the store location (still haven’t figured it out). When I scan the price of an item I know is on either rollback or clearance the app shows the regular price regardless and sometimes on clearance items don’t show the price at all. I like how on target and Kroger you can make a grocery list and shop from that list on your app. I don’t see that option on the Walmart app. When I go to use the price checker it you always have to tap “got it” on the screen before you can scan anything. Like why do I have to read your message about “shopping smart with scanner” every single time? The app was fine the way it was. I don’t even do these app reviews but I felt kinda strongly about them changing the app because when I do shop there I always use the app. Only reason I gave it a 3star was because the convenience of Walmart pay. I wish I could still get my paper receipt when I use Walmart pay as well. At least there should be an option whether or not the customer wants it printed. I use rebate apps and often need my receipt. I also think you all should consider letting your customers use apple like most stores. Maybe then I would at least be able to get my receipt printed.Version: 21.22

Beta app failureSince the new beta app, this has been nothing but frustration. I am a frequent Walmart app user, for shipping purchases, grocery pickup, and in-store services. Things were MUCH better before. In the new app, there is no way to check out just a grocery pickup order or just have an order shipped. I often have things in my Walmart cart either accumulating for my next grocery pickup order or waiting until I have more things to purchase. With the new setup, I can’t place a grocery order without also checking out for everything else or vice versa place a shipping order without checking out my grocery pickup. In addition, once a grocery pickup order was placed I cannot find any way to add items to the order. The app says you can add items, but provides no clear way to do so like the previous version (and I did make sure the items I wanted were available for pickup). I ended up having to switch to the old app version, which has no record of my scheduled pickup, and try to accumulate enough to meet the minimum requirement to place a new order. Honestly, since the beta update this app has been nothing but frustration at every turn. Switching back to the old version isn’t the answer either, because that seems to have a bug that doesn’t let me check in for pickups. Please fix the app!!.Version: 21.11.5

Walmart is sending Walmart customersI’ll be going to target I’ll be showing at Food Loin and Target for my food needs and buying all my stuff that are none groceries Target. I have been experiencing the worst customer service. The people in countries some have never heard of is wanting to talk to somebody in a USA only not someone that can’t understand but the one thing they have down is too mistreated and they don’t care they are not worried about surveying mistreated because. There’s nothing wrong with talking to AMERICAN S Walmart will never stop there sorry customer service. They are like. Do you really think I care? And I was promised that I would be taking too a supervisor would call me back. I hate Walmart and for there cheap hiring people in out there customers like crap and don’t care about the customer service of people in the USA But Target and Food Loin hiring USA customers services. Last order from me to a HUGE FAILED CUSTOMER SERVICE THEY SHOULD REMEMBER THERE DADDIES APPROACHED IN HIS CUSTOMER SERVICE. He even flew is on plane to Wadesboro no had had everyone sitting on the carpet on the floor with him. And he knew without perfect customer service he would fail. That was not like Mr. Walle as a nickname which he loved. That’s the Walmart ways now never. And his dream sold out for money the only things his children have know about his children running this great idea. So there they go money grub sorry kids..Version: 21.26.2

Something has gone wrongI’m not sure what the problem is because I used to have no trouble with this app or ordering online. I always had a fairly smooth experience. However, for the last month or so, I cannot check-in the way I used to when my pickup order was ready. I used to get a text and email. Now I only get an email, but when I try to check in with the email, there’s some sort of glitch. It doesn’t take me to the same screen in the app that it used to. It used to estimate my distance to the store I was picking up from, and then it would have me enter my parking space number when I arrived. For some odd reason, it doesn’t do that anymore. The associates are always nice and helpful in looking up my order, but I didn’t have to go through that process previously when the app was working correctly. Then today I am trying to add a couple of items to my pickup order for tomorrow, but it won’t let me add them to my existing order. It’s creating a new order instead and wanting to charge me a fee for not having a minimum $35 order. It will let me adjust quantities on items already in the pickup order, but it isn’t letting me add anything new. I used to have no problem adding items (within a certain time frame) after submitting the order so I don’t know why it’s a problem now. Not sure what has changed, but it is definitely not as user-friendly as before. Please fix….Version: 21.14.3

Getting Worse and WorseI used to love having an app for curbside pickup. It was more challenging to shop for curbside pickup when it was merged into the other Walmart app, but I still managed. Recently a new version of the app came out and it is terrible in many ways. The search for food items is challenging. I just searched for, “hamburger buns” and it couldn’t find any items. I searched for, “buns” and the first thing listed was, “hamburger buns.” Meanwhile I couldn’t get anything searching for, “fudge stripes,” but was able to find various fudge stripe cookies using a four word phrase. Every search seems to take several tries to find a phrase that works. Last time I ordered, the app told me that my order was delayed when it was ready. This made it impossible to view and approve my substitutions. I finally called and found out that my order was ready. Several hours after I picked up my order, the app notified me that it was ready for pickup. The new app is hard to use on my iPhone because only half of the left column of item descriptions and buttons to click show up on my screen. I have a time reserved for this evening, but getting through the ordering process is such an ordeal that I have decided that it will be quicker and easier to shop and a less expensive store in person. I used to do Walmart Pickup orders 2-3 times a week because it was quick and easy, but now they hassle of dealing with the app outweighs the convenience of curbside pickup..Version: 21.24

Website and associated emails misleadingWalmart does not have their website and associated email instructions working properly. The app says things like free delivery but then when one gets to the checkout, it says delivery not available. Walmart also does not restock their items in anything remotely close to a timely fashion. When one wants to reorder something, typically it is not available at one's Walmart store location of choice for an unacceptably prolonged period of time - if Walmart wanted to do more business and satisfy its customers, it would keep much better track of inventory and keep its stores stocked with items in demand in a much more timely fashion, instead of expecting customers to go to other much less convenient locations to get the items they want. Also, when Walmart sends emails to notify customers that items are ready for pickup, it gives false instructions. In my most recent experience, the email instructed me to drive to "pick up" to have the item brought to my car, but when I arrived, not only did the employee who answered the "pick up area" phone line tell me I could not pick up my items there as the email instructed, but he hung up on me when I questioned him about why the email gave false instructions. The discourteousness of this employee either reflects poor training by Walmart or just low quality personnel hired by Walmart. Either way, it does not reflect well on Walmart..Version: 21.12.1

Review of Walmart store app.When I first logged on to the Walmart site, I was very impressed by the way it was organized, and by it’s -initial- ease of use. My initial thought was that I had found a fast easy way of buying from you guys versus having to drive all the way to your local store each time I wanted to simply pick up a few items. This situation changed when I was ready to check out. When I tried to check out, it kept kicking me out of the payment portion for no apparent reason. I do not know why it took me -4- separate times trying to use the payment option before it FINALLY actually worked correctly, and placed my order. I followed the payment instructions correct each time. I will tell you that the good initial impression I had of your site went right down the tubes as I had to enter, renter all the same payment options and information for a total of 4 separate occasions before it actually worked correctly. While I freely admit I’m no computer whiz, there was NO reason to have to go through the hassle of reentering all the payment info for 4 complete and separate times. I don’t know what the problem was, but I HIGHLY suggest that you get your computer support people on it and GET IT FIXED!.Version: 21.11.2

New update to app is terribleWe have been using Walmart app for a few years. We have only had minor issues. Since the new update, we have had more issues in the last few weeks than we have had the whole rest of the time using the app before the update. These issues range from not showing items that are actually in the store, to not being able to pull up a map of the store to see where these locations are that even employees can’t find. The final straw happened when we placed a grocery pickup for the location we have been using for over a year. At checkout, the app apparently changed the location to a different store without a warning or confirmation. So we drove to the location we had been using for over a year. We check in using the app that no longer uses location to make sure you’re in the right place. We waited for over 20 minutes until an employee that brought out a different order, checked for our order. He informed us that he didn’t have an order. So we checked our information for the order only to find out what had happened. We then had to drive an extra 15 miles to get our order. I’m not sure who thought that the new app was a good idea, designed it, or approved it, but in my opinion, every one of these has failed to provide a useful app. I’m not even sure that this review will do any good, other than to let other people see that this app has so many issues that it is almost not worth using..Version: 21.22

Please add option to remove neighborhood markets.First off, I love Walmart plus. Love it. I order something almost every day to be delivered. When it routes my store as the super center it’s amazing. I can get anything delivered. Socks, pots and pans, pajamas. You name it. My cart is usually full of “non grocery” items. Well, 50% of the time it will route me as the delivery to come from the neighborhood market and not the super center and removes all the items not in stock at the grocery only location. In Dallas you can get groceries delivered from anyone and what set Walmart apart is being able to get non-food items. I have chatted in and called in. They can see where two different stores are delivering my items. A super center and a neighborhood market. If a super center can deliver it, it should always go to a super center. I don’t care if I have to wait an extra day but I don’t want only groceries delivered. It’s hit or miss. To see where it will come from I do a search of “towels”. If something comes up I know I’ll be getting it from the super center. If “no product found” it has me at the neighborhood market and I do not place the order. But sometimes it switches me at the end of the order! Please allow a super center only option..Version: 20.42

Shipping, isn’t.I didn’t have any trouble filtering between pickup and delivery. I chose shipping. All of my items were marked only available for shipping and not available locally. Orders were still sent to local store despite still being bought for only shipping. Even my receipt states my order will be shipped via fedex and the dates to expect them. Then Im told they are delayed with no communication and then cancelled because they were sent to our local store and cancelled because the inventory wasn’t available in store. That’s why I chose shipping. Not local delivery. Not in store pick up. This has been happening for over a year now. Orders are consistently broken up. One thing will be shipped while the other half is sent locally. Half of those items are usually cancelled, always delayed. Their online experience has become as unpleasant as their in store experience. Zero Stars. Original post: Order items for shipping. No matter what they are sent to our local store even though I only chose items only available for shipping via ups/fedex. Items are consistently delayed by store and eventually canceled because they don’t have someone to deliver locally or the inventory to fulfill order locally which is why I chose shipping in the first place. If I wanted items from our local Walmart I would go in and get them. If I chose shipping that’s how I want to receive them. Disappointed by lack of actual options. Don’t recommend.Version: 22.7.1

Walmart app needs A LOT of workIt is impossible to checkout once you’re ready because it asks you to reserve a time slot for pickup/delivery but then keeps telling you that something's wrong when you try to checkout and pay. Then when you can FINALLY checkout, it tells you to pick a different time because the one you originally chose is no longer available (yeah that’s how long it takes to checkout). Also every time you search something, even if you’ve cleared your search, the previous search product is still in the search bar. Very frustrating way to purchase groceries especially when you are in a rush. I also absolutely hate how you aren’t allowed to change anything in your order after I believe two hours from making the order, especially because sometimes it takes a while to remember what else you need. Lastly, the app should allow you to pick up your groceries at whatever time is convenient for you (like Target and most stores do) rather than giving a time frame and still having to wait to pickup your things because they aren’t ready when you arrive. I mean what’s the point of a time frame if the employees are just going to wait until you pull up to the store to actually start shopping for your order?.Version: 20.27

Extremely disappointed, I would give this app a negative 100 stars!I have an older I-phone! I have had no reason really to upgrade my phone, as I am an older lady who only uses the phone to call and/or text my children and my grandchildren. Occasionally search the internet for information and/or look at store flyers for sales. Possibly listen to some music on You Tube and occasionally play a game of Words With Friends or Spades! I have attempted to get onto the Walmart website and instead am told that my phone doesn’t support the page and to download the former app, by pressing okay. I attempt that and it tells me again (immediately that my phone doesn’t support the App and to press okay to download the old app and it’s a continuous cycle! All I wanted to do was to see the flyer and possibly save a couple items, that I may want to purchase in the future! Although I cannot get beyond the upgrade your app...your phone doesn’t support the upgraded app, press okay to download the former app to continue pop-up box! I don’t have a thousand dollars to upgrade my phone and have absolutely no desire to do so, as I am not tech savvy and don’t want to spend months in order to learn a new phone, when everything except this app works perfectly fine! I suppose I just won’t buy anything from Walmart anymore! Very disappointed!!! Mind you it says it works on my phone too!!!.Version: 21.25

New Changes- Not GoodEver since they combined grocery and retail it has been nothing but problems. Concept was good, execution is horrible. Navigation, menus, and lists are cumbersome and confusing. Before change, we were able use app under one account between my phone and wife’s, which allowed us to each create and edit our grocery list in unison. We both have the same iPhone, iOS version, and Walmart app version…. But neither app looks the same. Her app looks totally different than mine. I’ve tried uninstalling and reinstalling both, and logging out and back in. We can no longer create our list between phones, changes do not sync. Furthermore, we have a 50-50 shot of even getting our groceries. Seems our orders get stuck in limbo. Either “we are preparing your order” or “out for delivery” , but never arrives. Worst part is they put a charge hold on your bank account and it takes weeks and numerous calls for them to remove hold, which ties up our funds. I’m still waiting on our hold release from an order I never received on Labor Day, two weeks ago. My app still shows my order in progress and I can’t remove / delete the order. Every time I call their customer service on these issues, they just apologize and say the will fix it. I get that it’s a new world with covid. But, we didn’t have these issues the first several months of the outbreak. Seems our issues started when we forced to use the new App..Version: 21.20.1

This app is terrible now. Bring the old back!!!Wish it was an option to NOT have to give stars and just give your review with a simple thumbs down.. that’ll let you know that it didn’t even deserve a star.. but anyway I use to love Walmart app. I do my monthly household shopping and then do any extra grocery orders when I’m not able to get to the store. But now everything is bunched in to one an the things I normally order that come to me through being shipped is saying it’s only available through the grocery delivery but I don’t want it at that time since it’s no guarantee that I’ll get it. It’s rarely any open delivery spots as it is. Nobody should have to get an grocery delivery instead of a shipping order an nobody should have to do pickup now for stuff they normally get delivered. Why mess with the app when you had good reviews in the first place??? I need y’all to get it together and make it make sense. I don’t think I can use this app for awhile, I’ll have to find some other means with my orders. I tried the other day an sat there for over an hour trying to see if I could navigate and figure it out an no luck. It doesn’t work out to what you need to get what you want. Hopefully y’all will fix this soon an let us all get back to the way things use to be with the old app. …***Sometimes change is NOT necessary!!!!!.Version: 21.21.1

Increasingly inaccurateI loved the app in its early days. I liked that I could look up what I needed and see exactly where it was, and I didn’t have to track down an employee who may or may not be familiar with the thing I was looking for. I also liked that I could check before I even went to the store to see if they carried something. That helped my avoid more than one wasted trip. Now I find it increasingly inaccurate. The location of many things isn’t listed, and for those that are it’s wrong more often than not. Granted, my store has just undergone renovation, so I do understand that some things are in a different place than they were before and that it takes time to update that in the system. My biggest issue though is with the accuracy of the listings for what’s in the store and what’s not. I don’t trust it at all now. I can be standing in front of an item, looking at it on the shelf, and the app says it’s not available in store. Not being able to list exactly where something is soon after a renovation is one thing. But I see no reason why they can’t accurately state what they’ve got in the store. This is a huge frustration, especially when everybody’s telling you not to go out unless necessary and to spend as little time out as possible..Version: 20.19

THIS NEW APP IS CRAP!I wouldn’t had, even, given it a one-star, if I had the choice! The app, at least, the groceries part, does not allow changes to your shopping list ... when I try to check out, the check out throws out all the changes that was made, of groceries that I decided that I no longer want, and groceries that I have added, and attempts to charge for everything that was, previously, in the shopping cart, including the groceries that I no longer want! The newly added groceries doesn’t appear in the check out, at all! I tried several times ... same results! Customer service aren’t any help, either ... they have a non-chalant, and stupid, attitude. Not recognizing that it’s an inconvenience to you, the customer ... instead, they thank you for bringing it to their attention, and that they will submit your feedback! Feedback!?!? Who’s leaving feedback ... I was complaining! Because I NEED FOOD, NOW, why I’m trying to order! I don’t care about their stupid feedback, or survey ... and I wasn’t calling to do one! My recommendation is to go elsewhere! P.S. Also, Walmart got greedy, and is honing in on the suffering, etc., of COVID-19 and wants to charge AN EXTRA $10, to deliver your groceries in 2 hours! I haven’t any more loyalty to Walmart, anymore! This is how they chose to treat their customers ... including the customers that were loyal shoppers BEFORE the Pandemic! PLEASE, SHARE, AND PASS THE WORD!.Version: 20.20

Run aroundI ordered six items. At first all but one was going to be delivered to me. I went in to remove the bug spray that they wouldn’t ship, so I didn’t have to drive to the store. I went back to the cart, then the air mattress wouldn’t ship I would have to go to the store for that. So I went in and put the bug spray back on, since I had to go to the store anyway now. I moved everything to curb side pick up. A day later I get a message that the air mattress and bug spray are sold out. I had to sign up for the app to find that out. When I read that, I got a text saying my order is ready for pick up. I wasn’t posted until 12:30 pm today. But was sent 12:05 am. So I wasted all morning waiting to be told I need to go to the store to pick up items that were able to be sent to the house. So I have to drive to the store to pick up three things I could have had yesterday if I drove to the store, went in a purchased them. I could have sealed my tent yesterday and packed up by now but I had to wait till today. I won’t be home until 1:30. By the time I seal the tent and let it dry I have to pack it away tomorrow. So I’ve been put out for two days only to get three of the six items I need. That the app told me that you have can ship them then, can’t ship must pick up, to no we really don’t have those products. What a waste of time and effort. Now you want a nick name only to say I can’t us it because it is taken..Version: 21.10.1

1 word describes the experience: FrustratingI tried to order an elite xbox controller around 3pm; an email confirmation was sent & advised it will be ready by 8pm the same day since the store deed in fact have stock of the item (around 6). when 7:30pm rolled around a email stating the status of the order never was sent (whether it was delayed or ready) since the walmart is close by I decided to drive to the location to see if I could pick up the item since it was in fact in stock. heading the walmart was the worst customer service I had in a very long time. heading to the pick up area to see if the associate could process the order since the item was there & he had the scanner. The associate said “I don’t know what to say I can’t help you” heading to electronics the associate at the counter said “I don’t know what to say I don’t know the app process I can’t help you” I asked to speak to a supervisor to come up with an solution plan; once the supervisor arrived he was so flustered on the situation he asked an associate who was on lunch to assist while he walked away from the situation. I had to hunt him down in the front at customer services; since 45 mins had pass without a resolution I decided to leave the store empty handed. I just canceled my order from the app & it has yet to erase the pending transaction ($210) from my bank account..Version: 20.43

Circle back run around!I ordered 2 tires today in store at the tire center with the counter person confirming they were in stock and ready to be installed after purchase at their Walmart store after confirming purchase on the Walmart app I recieved a message from the app that tires would be ready for pick up first at 4:30 Pm this was at 2: pm so I drove 30 minutes back home and called in at 4:30 to see if they were ready, the auto center is open till 7:pm so plenty of time (I thought) to get them put on! I was disconnected after being after being on hold for 40 minutes, then called back and told that the order was cancelled and the tire center closed early, and they would have to be reordered and try the whole thing over another day! Every time you call to ask for the tire department you have to listen to a prerecorded 5 minute recorded spiel about Covid 19 before you can even press a department number to talk to someone and the Auto center isn’t one of them you have to go through the switchboard first and Wait for someone to answer and then ask them to transfer you to the auto center then you have to wait for someone to answer that phone which if they don’t in 5 minutes or so then you have to go back through the switch board and start all over! So if you don’t have a job and can spend a few days trying to get your tires put on to save a few bucks on some cheap tires maybe that’s fine, if not go another route!.Version: 21.23.1

Don’t fall for “2 day shipping” or savings catcherLoved this app and Walmart. But a couple of the main things I liked have actually changed for the worse. First is the savings catcher. I’ve been using it for years. Matches the sale prices at other stores and puts them on a digital Walmart card for you. You used to be able to scan your receipt. But now they will only do it if you used Walmart pay and paid through the app. And Walmart pay has its own issues. First it’s slow and customers behind me in line tend to think I’m just playing on my phone. Even some of the cashiers don’t seem to understand. And sometimes I want cash back which doesn’t seem to be an option on Walmart pay. Next is their 2 day shipping. Things used to show up in the promised 2 days. But the last two things I’ve ordered have taken 4 days on one and 2 weeks on another. They are only counting actual transit time. NOT processing time! It’s not 2 day until Fed Ex actually receives it from Walmart. And both my items were sold shipped by Walmart. And both said 2 day shipping. And both promised a delivery date in 2 days before I hit the pay button. Then magically the date changes to four days or beyond. Keep that in mind for gifts. If it’s gonna take a week or so that’s fine. Just be upfront about it..Version: 18.20.3

Please change favorites back, and let us know when things are unavailable!Two major complaints. 1. I loved the app when it had all the favorites in one place and in one big long list sorted by category. It was so easy to go through and order what I needed. Now it has been changed and ordering my favorites is super difficult due to the fact that they have categorized the favorites list and not everything is in there! And then when I put things in my cart a lot of time they disappear. Very frustrating. 2. When I indicate that I will allow a substitute I mean that I want a substitute if a particular brand is not available, not an email after the fact that a particular brand is simply not available. For example I order Blue Diamond almond milk and if it’s not available I know they have Great Value almond milk or Silk almond milk. Same thing with Great Value romaine lettuce... I know the whole store isn’t out of romaine lettuce. I don’t know how many times this has happened. Also, it would be nice if the substitutions email would contain the unavailable items so at least I could prepare to run in the store after I pickup instead of getting home and asking “where’s the almond milk and romaine lettuce I ordered?” I can’t check my email every five minutes. This happens all the time. Thank you for your consideration. And please fix these problems, please!.Version: 21.3

Horrible app and quit deleting my reviews!!I see all the bought and paid for 5 star reviews are flooding the very top but as soon as you get past them all the one star reviews. The app is utter trash. You can’t find anything. For some reason they got rid of actual departments and show you a select few nod then they don’t even show you everything under those select few departments. Unless you know exactly what you want, browsing is an absolute nightmare. And typing in key words, like, gluten free, will only bring up about half of what the store has. Stuff I saw in store that’s gluten free, didn’t even show up when I searched gluten free, and this is with everything, not just gluten free. That’s was an example. Also I’m sick of stuff showing up as being in the store, you get there and it isn’t there, and if you dare ask for help, employees stand there and argue with you. That’s if you can even find an employee to argue with. Stuff that says unavailable will be available and don’t get me started in the price difference of what it shows you it is online, even if you choose in store or pickup, the vital price in store is usually more expensive. So it lies and then again employees argue with you over it. This app gives me anxiety opening anymore because you can’t just simply pick a department and see everything that’s in it. HATE it. Also this is probably the 4th review I’ve left, from this account alone, so I know they are being deleted..Version: 22.7

AwfulI hate this app! The Grocery app was so much more reliable! Ever since grocery pickup order placing was added to this app, it’s been so stressful. It constantly deletes items in my cart!! They’re in stock so that’s not the problem. It just decides when I click on the cart to submit my order, let’s delete everything. Or it’ll leave a few things and I have to backtrack and try to remember what is missing which is the worst when I had 50 items. I’ll try to workaround the issue and checkout with the $35 minimum and later add more items to the order. Even that backfired on me just now. I reviewed my updated order and half my items are missing again. Some weeks, I don’t notice until after I picked up the order that several items never made it through. I update the app constantly thinking this glitch will get corrected and it never does. A new issue I have is my favorites aren’t fully loading. Since it was recently changed in the app, now only half my list loads. Then it brings me back to the top. I try to then filter it by category to see the items that don’t load and even that isn’t helpful. The filter options don’t let you scroll down to see all the categories. So annoying. Bring back the separate Grocery app please!!! Why take away something that was super helpful and quick?! I dread ordering groceries 1-2x a week since the app went away. I’m sure I’m not alone..Version: 20.39

Horrible experienceThis is the second time I’ve had issues at the Walmart on Central. I don’t understand how they’re still open. I placed an online grocery order as I’ve done many times before but this time took the cake. I checked in via the app waited 20 minutes then called to let them know I was there and had been waiting. The female that answered the phone basically told me she had no record of my order being ready and that I got my times mixed up I then explained to her that app notified me and her answer was that wasn’t possible because it wasn’t on her end. I asked her did she want me to bring her the phone so I can show in a very condescending way said no I don’t need to see it. I went into the store to customer service which was an absolute waste of time. The lady at customer service and the money center tried to assist which I really appreciated but to no avail no manager came. I went back to my car all 10 rows are full and not a one grocery employee insight. I canceled my and now I have to wait to get my money. Not to mention I wasted my time after just getting off work. Please if you are going to place a grocery online for pick up or delivery choose the Walmart on airport highway in Holland oh. The only reason I didn’t got there was because my job is closer to the Central location in Toledo Ohio. Walmart y’all need to do better!.Version: 20.39

Used to be useful, not nowI was standing in the store and I use my app on a truly daily basis because I work there. I was helping a customer and the app made me do an update. I don’t know if somebody is just making changes to look like they are being useful to keep their job, but this update is trash. If its the same people that made the changes to the apps for working there, it makes sense because they are now useless trash now too. We barely have employees so its great that some guru decided we didnt struggle enough so lets have customers constantly need help because the app is useless. If Its not broke, leave it alone, good grief. Li uugh u You cannot easily change the store you want it to use, it used to make a lot of sense that you entered one say to do ONLINE Grocery pickup orders, and press the other option was for online ordering and now its just a mess. I know that in store #423 that if you scan a clearance item it will not give you a price at all. It will always say “item not found at this store”, but yet its in your hand. When you pull an item up, you could click to have it check other stores, but not now. Just opening the app at all is terrible. I know my phone is full, but before this update using the app was easy... now just clicking on the app takes absolutely forever to load the page up... then i need to search and start to type and it gets stuck on ONE letter and still takes forever. This app is a useless piece of trash!!!!!!!!!!!!!.Version: 21.26.6

Horrible customer serviceI hardly ever shop at Walmart but, the item I needed for a Christmas gift for my 3 year old nephew was only available there. I checked the app and the item was (supposedly) in stock at my local Walmart Supercenter. So, I actually went there. The item was not located where it was it was listed to be from the website and app. I tried for over 30 minutes to have an actual Walmart employee to help me find this item that should have been available to purchase but, to no avail. I decided to order through the app and pickup at Curbside. Since the item was less than $35 I was charged a minimum order fee of an additional $5.99 which is ridiculous. Then, after placing the order the earliest time I was allowed to pickup the item was 24 hours later. When I went into the app just before my pickup time the following day to initiate the pickup, my order had been canceled. No explanation. I wasted another 30-45 minutes of my time in an online chat trying to find out why my order had been canceled. All they told me was that the item was no longer available. It was available when I placed my order but, apparently, the item wasn’t secured for me like it should have been. Like most retailers would do. This experience just reaffirms why I don’t shop at Walmart. I don’t know why I thought this time would be any different..Version: 21.27.1

Three tries and still no charmPlace order... everything says “in stock”. Four days later at time of delivery get notice that half of the stuff I ordered is not in stock. Loose 4 days waiting patiently then another 4 days ordering from somewhere else. This happed on all three orders I have placed for home delivery and store pickup. Only use this app if you have 8-10 days of time to waste. If you need something critically DON’T order it here. All three ordered also have been complete fiascos. First one for pickup i get home to find open boxes with items missing from the boxes. This was a “contactless” loading where they placed bags in my trunk and walk away with customer not able to or allowed to inspect. Get home and find open boxes with half the items removed from them. After 2 hours on the phone with rude people I finally got a decent manager who confirmed there were in fact plenty of those products in stock and that I had to return all the way back to the store and wait for another hour for them to bring out unopened boxes to my car as replacements. On top of all that - this app is disjointed, runs poorly, crashes often and tells you all kinds of things are in stock that are not. And since it’s 2020 and online ordering and inventory control have Ben arround for about 25 years now - this is completely unacceptable. Therefore you get 1 Star Walmart!.Version: 20.19

Worse than Before, again.This app is supposed to be “seamless” and “new”, but it is far from that. I have used the app for years now. I enjoyed when we could get perks for our receipts being entered long ago, then they took that away. We then had to use our app to pay to earn those perks. Then they took that away. Then whenever you tried to find your Walmart Pay, it moved around in the app every time I went to use it. I got used to it, no big deal there. Scanning was great. If I didn’t know a price, boom. Scanned the item and sure enough, it gave the exact price that you would pay at the register. Clearance marked wrong? The app had your back. Here’s the kicker, that beautiful scanner feature is gone. The “new” and “improved” app has taken it away from you. Most items don’t even show up when scanned saying “barcode not found” or “try again”. Then, if you scan a clearance item, it now says “out of stock” even if there are clearly 20+ in front of you. And in order to even see a price at all, you have to click on the item and find the product. Then the price isn’t correct. Oh- here’s the best part. Think you want to check a price in store? Wrong. Walmart removed ALL of their price check scanners throughout their stores. Yep. So you can’t even do that as an alternative. The update is complete garbage, and Walmart as a whole needs to do better..Version: 21.24.1

Final Invoice Lacks DetailsAfter reading and re-reading the information on the invoice that is presented right before you submit the order, I still cannot discover whether the order I’ve placed is for white picture frames (what I selected) or for black frames (pictured on the product icon in checkout.). In addition, it was hard to find the color of the frame in the original product description. It was buried at the bottom of a menu that was buried at the bottom of the listing. Walmart doesn’t seem particularly interested in communicating with customers about what they are selecting or purchasing. I shouldn’t have to wade through multiple screens of ads for other products in order to see the basic details of the product I’m looking at. I shouldn’t have to cross my fingers and hope that the product I selected is the product that I’ll receive. News flash: user experience with your website *will* affect willingness to purchase from Walmart again—in person or online. I’ve already cut my purchasing at Walmart by about 75% because of the need to ship online during the Covid crisis and because this website makes it ridiculously difficult to find or verify product details. Guess where I’m not shopping now in person unless I’m desperate?.Version: 21.12.2

TerribleI used to love using this app but ever since they updated the app it has gone to crap. First off I’m going to begin with when I was in the app I clicked on the little thing at the bottom that ask you if you want to give feedback and when I was doing that as I was typing it just erased everything that I had and made me start over that’s already a red flag. So, I’d like to say the new user interface design is garbage quite literal garbage all right. There was absolutely nothing wrong with the old app … nothing wrong. So for example now when you click on an item it has the stupid pop-up instead of just bringing you to another page. Which is extremely annoying and does not look good. Next, you can no longer add items to your list in the app. Now I don’t know about the people working for Walmart but having that ability in a mobile app is very important nowadays. I am not going to sit here and turn on my computer or open my laptop to add items to my list. On top of that for a good amount of time at the beginning of this unneeded unwanted app update you could not scan any receipts now I figured out that you have to now go to your history just to scan a receipt. The old app you did not have to go through all of that you just clicked on the scanner which could be used for receipts, and products. I will never understand why companies will take a piece of technology then completely ruined it..Version: 21.27.1

App is great but needs some improvementsI think the app is great, but as with all things, there’s always room for improvement. It would be really nice if you could look at the grocery pickup substitutions and opt out of whichever ones you don’t like before you even get to the store. Since I can’t do that beforehand, it forces you to talk face-to-face to the worker to identify what you don’t want, then they have to spend their time on their scanner and in your trunk digging through your groceries to try to find what you don’t want. It wastes everyone’s time, plus this is just further exposure during an activity that’s supposed to be darn near contactless. This applies to the site as well, both of these things could be better. Also, sometimes when I search for something, it’ll bring up only certain options but when I select one and then look at “similar items,” it’ll show me more options of what I actually want. For example, if I look for “Kiwi protector spray” to find Kiwi protector spray for a tent, the single thing that comes up is Kiwi Camp Dry Performance Fabric Protector Spray (which is not exactly what I want). But then when I select it and look in “similar items,” the thing I actually want (Kiwi Camp Dry Heavy Duty Water Repellant) suddenly shows up... maybe my keywords aren’t the best, but I feel like it’s not too far off base, especially if I put Kiwi and spray..Version: 20.32.1

Not happy-update no goodI loved the Walmart app!! Use it allllllllllllll the time! Every time I’m in Walmart.. but now they done some kind of stupid update on it and changed the whole app completely!! It’s all different. Can’t find anything on it at all now. Use to you could scan something in store and it would show you the price and if it was on sale and then you could see the online price because some times online price would be cheaper and they would price match the cheaper price but now when you scan something it doesn’t even show the price if the item or anything.. I do not like it and will probably not even use it anymore! I’m very disappointed!! I’ve tried uninstalling it and reinstalling it and it still is the new updated app and it’s horrible!! Why can’t they just leave it the way it was… people always wanting to change stuff when it was perfectly fine the way it was.. 🙄😳the new update has made the app basically unusable.. too much of a hassle to try and use. I used the app to scan and see “hidden” clearance and no I can no longer do that it will not show any clearance prices at all. And I find it very inconvenient to have to try and find a worker when they are hardly ever any around to try and have them check the price!!! Walmart this was a set back by far. The old app was so much better!!!!.Version: 21.18.3

What a mess!This season unfortunately retail shopping is difficult. Why online shopping is difficult I’ll never understand. I guess Walmart hates their customers. Case in point is Walmart plus. After signing up for this service no delivery times are available for five days... how is 2 hour delivery delayed by five days? I suppose I can order my thanksgiving groceries now and hope they show up. They are charging for this service and not providing it. With unemployment temporarily at the point it is it’s difficult to assume Walmart can’t get enough help to make good on this promise that they are charging for. Us idiots pay them $99 in droves and they don’t hire anyone with that money? Also waited for all the announced times to purchase a ps5. Now four times I have had this in my cart, only for Walmart to take it out of my cart to sell to someone else. Does this happen in store? If I have a hot Black Friday item can another customer, probably a robot, take the item out of my cart and buy it before I get to the register? If the registers are all down does no one get to buy anything, even when they’re back up and running? There is no soul to online shopping, making it very cheap for those large enough to make good shipping contracts. Bad enough we have to shop online... why make it miserable for all your real paying customers?.Version: 20.41.5

Where are the receipts??!!This was once a good app. But now there is no way to get receipts from in-store purchases! Even after paying for the items through the app, there was a time when we could click on the receipt and choose which view we wanted. NOW, after paying, a quick flash and there is NOTHING!! If I want to return an item, there is NO WAY I can return it, because the iPhone pay does not give you a paper receipt, and it doesn’t give you an electronic receipt, either!! For all I know, you guys are ripping me off all my purchases and I have no way to prove it!! What are we supposed to show the theft-prevention person at the exit, who pretends to look at our purchases to make sure we didn’t shoplift? They want to see a receipt, but I don’t have any! This has been going on for several weeks now! I keep seeing updates, and I keep updating, but there isn’t anything to show for our purchases!! I was using this app to help me keep track of expired food, because it showed when I bought them. I was able to use it as price comparison at other stores. I can’t find any receipts from purchases! So anything I bought for work from Walmart is impossible to claim on my taxes! What are you devs doing? Please bring back our receipts!! And what happened to the middle services? Now it’s just a bunch of departments! Not happy with this setup. Please fix it so we can use it..Version: 20.41.5


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