REDBOX: Rent, Stream & Buy Negative Reviews

REDBOX: Rent, Stream & Buy App Complaints & User Negative Comments 2024

REDBOX: Rent, Stream & Buy app received 25 complaints, negative comments and reviews by users. Have you ever had a bad experience using REDBOX: Rent, Stream & Buy? Can you share your negative thoughts about redbox: rent, stream & buy?

REDBOX: Rent, Stream & Buy for Negative User Reviews

✓ Messages show blank pageIn my Redbox App for iOS phone I could not read messages. I get the message notifier in the app. I go to messages and all I get is a blank white page that the app thinks it is displaying a valid message. I can see the message title in the list of messages but not the message. This occurs nine times out of ten. Sometimes a few days later I can read the message. In addition it takes quite some time to open the app if it opens at all. Frequently I get a message saying there was an error and I should try later. Very frustrating when I want to rent. Frequently leads me to not renting that day. Also help section in app is not much help. It is more of an FAQ section with predetermined questions answered about renting. I could not find a way to ask a new question except by going to place this review..ThejrbVersion: 5.30.0

✓ Could be BetterThe Redbox app and the Redbox web site have issues. For some reason, the kiosks in my area rarely have the current movies. I have my location and the kiosks near me identified. I select one, and then choose the movies I want to see. It used to be that only those movies available at that kiosk would display. No longer. I might choose 10 movies, only to be told for each one that it is not available and I need to select one nearby. Same with the wish list. For some reason, Redbox decided it was a better idea to list all movies, available or not, instead of making life easier for us consumers by listing only those movies available at the kiosk we chose. Please change it back. Other than that, it is a great way to rent movies. Once I select them, I go to the kiosk, slide my credit card, and grab my movies..SanjacVersion: 7.11.0

✓ Previous version was betterThis version is so much slower than the previous. And searching in a location other than your current doesn’t fully function. I like to pickup movies closer to home after work since that’s where I’ll be running errands. Even though there are tons of boxes out there, I’ll get “no search results” or just one or two. I also miss the written description of the movie. Now there’s only a trailer to play. I’m not always in a place to play audio, and I can read a synopsis in seconds compared to watching a 2 min trailer. I second the other reviewers frustration, which has nothing to do with the app. Waiting forever for someone to browse and pick and pay for a movie when I’m there to quickly just pick up my paid rental. I haven’t saved any time because of that..TrainerDiVersion: 7.3.0

✓ Big Name Titles DisappearingRedbox was one of my favorite apps available to me. I’ve purchased over 35 movies on the app and used it as my “collection pile.” But as of recently I’ve noticed a steep decline in the titles available on the app. I noticed it first about a year ago, I looked up Everything, Everywhere, All At Once and it said it was only available at the kiosk. Okay.. no biggie. Then over time more movies said only available on Redbox+, which after purchasing, I learned serves no use on the app. So all that’s left now is Crackle and Tubi level titles, and I understand the app is free but I hate that I no longer get to rent or purchase box office movies. Luckily I’m still allowed to keep the movies I’ve already purchased but I’d love to see those box office titles return..Guy That Plays Games SometimesVersion: 9.50.0

✓ Only works some timesThe app is always slow and only works some times. I’ve tried deleting and downloading again but it seems even slower. It says I have messages in my inbox but won’t load them. Seems deceiving when you make a reservation. We made a reservation after 11 PM to pick up the next day and watch that night. When we returned it we were charged for two nights even though we only had it for one after we picked it up. So beware that if you make a reservation you better pick it up that same day even if late at night and return it before 9 pm the next or they will charge you an extra night which is not right because it should be based on when you pick up the movies. Plus they’ll charge you for one night even if you don’t pick up the reservation..CuppaKatVersion: 7.43.0

✓ App reminds me why i use browserFlawed app (Can't say nice try). App remembers Nothing and repeatedly must sign in and set location/box and search perimeters (dvd/blu). You waste ALOT more data & time using the app than just any browser (safari/google/ffox). Point of app? Basically just to see if a coupon from time to time in messages (which is awkward alone at times to get into and manage). Don't get me started on VPN oh my nightmare.... If you DARE use a vpn to secure your account and phone data while using wifi, the app does Not Work (though as well on browser at times). Must be prepared to take off vpn and put Sensitive data at risk, just to rent a movie. Browser Works just as well and in-fact Better, skip the app unless a coupon seeker and then only for That purpose!.AaroncdjkdVersion: 6.1.1

✓ I’m to the app.Customer service is terrible. I’ve been charged a rental fee that the box wouldn’t let me pick, only to have to pay for it, with the card on file that the box rejected. Yeah’, I know. I’ve also been told by emails and this clunky app I had credits, but I haven’t been able to use them. I’m trying, again, to put a hold on and pick up, ‘The Way Back’. We reserved it a week or so agao, the first movie came out, but the movie I’m trying to rent, again, just made the noises the machines make when they’re delivering a movie yet no movie ever appeared. We even went back to the store thinking maybe it came out and someone turned it in. At the end of the day if there’s a hitch in this one I’m done with the account nonsense altogether. No more apps, emails, nothing. I’ll just check for a movie the box, if it’s there, I’ll rent and returned. If not, no stress or frustration. I hate when something sells itself as making a little bit of your life more simple seems to complicate a particular area of life to the point of being mad..Pitdoug1998Version: 8.14.0

✓ LoginUPDATE. The issues seem to be fixed with the login. Hopefully it stays that way. This app seems to forget my password constantly, which wouldn’t be bad if it was able to use the password keychain or even Touch ID... But it doesn’t. When I use password keychain it says the email/password is incorrect then locks me out for 30 minutes, forcing me to update my password. Then when I use the provided temporary password (which is a convoluted mess of dumb symbols rather than a simple uppercase lowercase passcode) it still didn’t recognize, and as a cherry on top doesn’t recognize copy and paste functionality either. Let’s be honest here I know data security is important but this is redbox, lets not pretend we have nuclear launch codes tucked away here. If this doesn’t get fixed I’m switching to a different company..Philip4Version: 7.5.0

✓ India outsourcing customer serviceREDBOX MANAGEMENT, please, please,please! Stop outsourcing your customer service! Each time I had to speak to “Customer Service”, the people/company you’ve handed over Redboxs’ customers to don’t cast a good light on the company. There is such a problem with communication and understanding that it takes so much longer to resolve an issue that, in the end, you customers are frustrated even more than when the dialog began. On top of that, it leave customer doubting that they’ve been understood or if the issue has been genuinely taken care of to meet the users needs. I certainly hope this issue is addressed at your next corporate meeting. I respect Redbox and the many services they provide. I would be saddened if it became an issue to where there would be cutback of those services due to customers loosing faith in that business. Thank you for all that Redbox provides for our entertainment..Zedgie Is Now SadVersion: 7.7.0

✓ Streaming ‘Free with Ads’ ContentRegardless of which streaming service I’ve used, when watching content that is ad supported I expect to be irritated by the number and timing of the ad breaks. I’ve now watched several show episodes on the Redbox app that were ‘Free with Ads’. The first ones were bearable, but the most recent one made me want to pull my hair out well before the credits rolled. Breaks with up to 8 ads, each 15-30 seconds long. Most breaks including 3-4 Burger King ads back to back to back. I don’t ever want to hear their damned jingle again. The worst part though is sitting through 6 or 7 ads, then having the last ad not load, waiting for the show to resume and backing out once it’s obvious that’s not going to happen, then hitting resume only to be presented with another ad break! This didn’t happen every break, but it did happen enough that I finally gave up trying to watch. I’m not sure what exactly caused this issue, but hopefully it can be fixed. I’ll probably give it another try at some point in the future, but as it stands right now ‘Free with Ads’ isn’t worth the frustration..Bump MayVersion: 9.40.0

✓ Developer response wrong. On demand content confusingI got a developer response. It doesn’t work. I logged in to the Redbox and there is nowhere it offers an early access movie. I spent much time going through every option to fun how to pay for an early access movie. I went back to the app and still no way to pay for the movie or reserve it on either app or actual Redbox. So frustrating. I’ll have to pay more for watching it on Prime I guess. I wanted to watch something that was early access and listed as on demand. I went to the movie in the app and clicked on how to watch. It says I can watch the movie on this app, but I cannot purchase it to watch it from the app? Do I have to mail a check in to the home office? do I have to go to the Redbox login purchase it and then it supposed to magically allow access on my app? The fact that I have to try to figure this out and it’s not easy is what is stupid. The directions don’t make any sense. For such a well-established company it should be a little bit easier..StevemillertimeVersion: 9.45.2

✓ Update better but still needs workYour update is a much improved from your previous so good job. However, the streaming part is super confusing. Your directions (on movie detail page) are ‘on demand movies rented from redbox are available here’ do I go to a redbox kiosk to rent a streaming movie? Seems f’d up. Had to do a google search to find out how to do this. Tell me how to do it in the app. And when I go to the ‘more’ section make ‘how it works’ info specific for an iPhone! Should be so much better than how it is, I would be streaming movies if I could only figure out how to do it. Also you need to add a ‘send feedback’ option in your app. Had you had that wouldn’t of tanked your rating here. Also on the movie detail page map. If I tap ‘show map’ and tap on a kiosk icon on the map let me know what kiosk it is... there’s 20+ kiosks in the list below and I have no way of knowing which it is but I know that’s the one I want to rent from..Very disappointed 1037373839Version: 7.4.0

✓ App failureLogged into my Redbox account via the app and tried to click the ‘Accept & Add Perks’ button that just recently appeared and it will work. Not sure what the problem is but it won’t accept upon pressing it and cannot see my perks screen at all. This is indicative of Redbox’s app in recent months with various bizarre performance issues disrupting simple navigation and user interface commands. With the growing loss of disc rental options for films that have been released for several months and no option yet to rent the disc at a kiosk, I’m quickly finding Redbox to be a dying user destination for movie lovers like myself. Fix the app and continue to provide disc rentals or I will simply delete it and move on to using something other platform somewhere else. UPDATE: App deleted since it now doesn’t even show my perks points and refuses to allow me the opportunity to collect points when renting. Goodbye 👋🏻.J_Money$$$Version: 9.50.0

✓ App Errors and Terrible Customer ServiceWe are done with Redbox. We reserved a game and drove over to pick it up. The kiosk was out of order. We tried to reserve it at another kiosk, but because I had entered a new credit card number (the old number had been compromised) it wouldn’t let me make a second reservation. I called customer service and they said they would cancel the first reservation for me and then I could place a second reservation. That seemed to work fine and we went to the second Kiosk. When we got there, it would not allow us to pick up the game. I called again and, despite the fact that I provided a screenshot of the reservation, they said they had no record of it and that my account had a hold for renting games and that the issue would be resolved within 3 business days. Since we were an hour into trying to pick up a game we were willing to pre-pay for, I told them not to bother, that we wouldn’t be using their services again. Looking at other reviews I can see we are not the only people to experience this frustration. Update: Icing on the cake - I just received an email confirming the second reservation and my credit card was charged for the rental..Housemom13Version: 7.55.0

✓ Cant watch if you download.Just rented my first on demand movie threw Redbox. It was a horrible experience. I would not play if I had downloaded the movie. The only way it would let me watch was threw using my data on my Phone. It was terrible quality often times being so blurry and pixilated you could not see what was on the screen as well as shuddering. I would have to stop the app and restart the movie just to get the quality bad enough to see what was on the screen it buffered ever few minutes. I made sure it was updated uninstalled and reinstalled the rare time it let me delete the download it could start watching it with my data. I tryed 3 times to download and play it. It would download fine but would not play. All it would say was keep watching even before I had started watching it. And would not actually play no mater how many times you pressed keep watching. Unless of course it wasn’t downloaded and I was using my phones data. I called customer support and they claimed they “refreshed” the movie and extended the available days which it didn’t and did nothing. They could not offer any real help. Please save yourself the trouble, unless you have a kicking data plan and great connection dont bother using red box on demand if you can only use your phone. It just would not play if it was downloaded. Maybe it works better on another device. Stick with there disk rental if you use Redbox I know I will..Lilith nightriverVersion: 8.27.2

✓ Incompatible with reserving moviesIsn’t the whole point of the app so that customers can reserve movies and easily pick them up at the box with a single swipe rather than having to sign in at the box, search for the movie (hoping that the box actually has it still), pay, and then wait to be signed out all while inconveniencing anyone waiting in line? That’s how the original app worked. Ever since this has been upgraded, my credit card won’t go through. I’ve tried deleting the info and entering it again to no avail. I also contacted Redbox customer service about the issue and received no help. The girl I spoke with told me it was an issue with my credit card and that I needed to contact them, which was totally inaccurate because I could use it anywhere else including at a Redbox! I’ve seen a tremendous decline in Redbox’s customer service. It’s as if they want to force us all to stream movies online and discontinue the physical boxes..Lh4manVersion: 7.3.0

✓ Could be betterThe Redbox app technically does everything that I have ever demanded of it, but not without a little bit of struggle at times. Here’s my wish list: 1. I wish it was possible to reserve two discs at two different kiosks at the same location without having to make two transactions. 2. I wish instead of pulling a disc out of my bag if I switch kiosks it would instead give me an option to finalize that first transaction instead of just assuming that I don’t want it. 3. I wish as I was driving by a redbox I could get a push notification sent to my phone to remind me to return a disc if I have rented one more than 12 hours ago and haven’t yet returned it. 4. I wish I didn’t have to slide my card through the card reader to pick up a reserved disc. 5. I wish I could select movies that I want to see when they come out at redbox and get push notifications sent to my phone to let me know those movies are now available. 6. I wish when I am trying to return a disc and the kiosk is full that it would display on screen the name/location of the nearest kiosk which isn’t full. 7. I wish when I am in the middle of a transaction and someone is about to rent the last copy of a movie that I have in my cart that I would get an in-app notification telling me that I may not get the movie. I think I will stop there but I will check back often to see if any of these wishes have been fulfilled. 🧚‍♂️.AmeristVersion: 7.48.0

✓ Redbox does not honor in app dealsDo not expect Redbox to honor the deals in app that are displayed in the app. Calling customer service four different times they inept and cannot understand what I am asking I have screenshots to prove the deal in the app and they cannot help with it. Finally the fourth one told me that I need to do a live chat through their website with tech support rather than customer service. chatted live with two tech-support people they see the deal and said that that is not a true deal but I said why does the app offer it then they cannot help with it and would not honor or could not honor offer even though the deal as was in the shopping cart through their iPhone app. This is a poor quality company and they don’t honor their deals that are displayed in their app or care about helping their customer get the deal on purchase of the disc:.M. W.Version: 9.15.0

✓ It’s TolerableThis app is so incredibly slow. I wish the UI was a bit more user friendly and intuitive as well. From not making your account settings readily available in all screens to making the location search function not resize to appropriate sizes for all phone sizes, the whole thing feels clunky and behind times. The other part I’m not a fan of is having to save a cc instead of having Apple Pay integrated or being allowed to enter my cc in each time. So for me and my preference of security that means each time I rent I have to go into my profile, add the cc I want to use, rent my items, then make sure to delete the cc off my profile. It’s a process I don’t like doing, but I’m not ok with sites storing my card info. Overall, this is an ok app. It has potential to be very good, and I like the loyalty program, but there is a lot to be improved before it doesn’t feel like a v1.0 app..JfdexghffsgvhfddVersion: 7.3.0

✓ Redbox IssuesOnly 3 stars because I’ve had numerous issues with movies I’ve rented skipping and freezing and had to continually take them out and clean them to try to finish movies...just think maybe the discs should be maintained better. Also I received a text from Redbox that the movies and games were 99 cents until November 4th...yet I just rented 3 and was charged $1.75 each for them...tried to contact customer service and their office is closed...also chat support isn’t available either. Seems like one or the other should be available at all times. I guessed I’ll try to contact them later to see if they will fix it. They shouldn’t advertise a promotion and then not give that pricing. Other than those issues I do like the convenience of renting from Redbox. New Issue...There are problems with the app...every time I try to pull up my wish list it says it’s unable to do so to “please try again later”...I contacted customer service and was told to update the app and it would fix the issue... I just updated and it didn’t fix it...it’s still doing the same thing!! Please fix!!.Movie Lover 1978Version: 8.5.0

✓ Won’t let you search only from favorite locations onlyUsed a feature until the idiots removed it. Why? I don’t know. I use Redbox quite a bit, so take this criticism and deal with it developers. But when I search for a movie and try to find a location from where to pick it up, I don’t care about movies available from locations are nearby. I want to be able to search only from those locations that are my favorites. Because they are my favorites for a reason! They are near or on one of the many routes I take to my house. I’m not going to ever EVER pick up a movie from a location that’s 20 miles away from my house. Why would you ever show me those locations by default? I should have to explicitly select locations near me to see those boxes. By default, I should ONLY see locations that I have selected as my favorites. Make it happen..ECA1976Version: 8.1.1

✓ It’s Ok 🤷‍♀️I hate that when Redbox was either bought out or sold to another company, things that I liked changed. I’m a longtime user and although I haven’t used them since July 2018, this new company promises points for things I’ve already done....but I don’t get the points bcuz I’ve already completed these activities 🤔I HATE having to SIGN IN at the box just to earn more points. I liked it when I reserved a movie online & all I had to do to pick it up was simply choose ‘pick up’ then swipe my card and leave with my movies. If I have to stand there and sign in, I might as well stay there and choose movies. Isn’t the whole point of picking up the movie supposed to be about faster transactions?!! No matter ‘how fast’ u try to make this process through the app, I don’t have time to ‘sign in’! So for this reason (& too many others), I’m out!.Mamahen68Version: 8.12.0

✓ Worst app ever!!!This app is the worst. This version not only makes it harder to find kiosks than it was with the old one, but they advertise on demand viewing that you can’t access without first going on their website to rent the movie before coming back to the app to watch it—I’m serious! Even better, they don’t tell you that in the app! There are ZERO instructions anywhere on actually using the on demand functionality. Were these people even trying? My eleven year old could design a better app than this! Pathetic! Did I mention the log-in? I tried 5 times to log in using my correct password directly from apple keychain before being told that I needed to wait 30 minutes before I’d be allowed to try again. Then, using the same apple keychain password, I was allowed to log in the 6th time. They need to hire someone to redo this app RIGHT NOW!!!!!!.Mike GorskiVersion: 7.12.1

✓ Customer serviceI haven’t used Redbox in quite some time but I was looking into purchasing one of their new plans. I logged into the system and my mobile phone number is completely wrong. I tried to update it using my internet (Safari and Chrome) multiple times and it still wouldn’t change. I downloaded the app and tried updating it there, still no luck. I contacted customer service and they were no help at all. They wanted me to try updating it using a computer, which I don’t have or go to a kiosk and I don’t have a car. The app updated my address without a problem but still won’t update my phone number. Their customer service is crap. I used to love getting Redbox movies and was going to get some through the streaming app but if they can’t even help correct a phone number then they will not be receiving any of my money..Mommy2threenowVersion: 9.7.0

✓ Not Secure, Giving me the RunaroundThere is a hacker logged in to my account renting movies with my debit card. Filed a claim with my bank, card is cancelled. BUT even after removing ALL devices on my account (which was advised by customer support) AND changing my email and password (which was also advised by customer support) not a single device that my account was logged into was prompted to log back in, which means that the schmuck who hacked my account is also still logged in as well, despite the numerous changes to my account. I have called numerous times over the last 2 days to try to get this resolved, but they got my money for the 19 $10+ movies I’ve purchased, so they don’t care to help me. I keep getting conveniently disconnected, and I’m on the phone with them as I type this out. The app itself works fine, but it’s no use if there are no steps to secure your account. Buyer beware..LochNessie14Version: 9.41.0

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