Bed Bath & Beyond Negative Reviews

Bed Bath & Beyond App Complaints & User Negative Comments 2024

Bed Bath & Beyond app received 26 complaints, negative comments and reviews by users. Have you ever had a bad experience using Bed Bath & Beyond? Can you share your negative thoughts about bed bath & beyond?

Bed Bath & Beyond for Negative User Reviews

✓ Ordered 3 things all 3 were canceled.So frustrated. I ordered 2 sets of furniture and an umbrella for our pool. - Umbrella was canceled due to having none in stock, however I was allowed to order and pay for it... I called and got my money back. Somehow my order was delivered within the next week. I’m very happy I never paid for the umbrella it broke the first day we used it. My two sets of Adirondack furniture was 7 weeks into the at first 6-8 week estimated delivery date when I inquired it’s whereabouts (which was extended to 14-16 weeks) THEN I received an email the next day saying if I don’t get it 30 days a refund will be issued. How about just issue it now?! That only puts us at 11week! Not even at their updated 14-16week I was given the day before the email. I am very frustrated I should just go to a brick and mortar store and save myself the headache with this cheap place..HappygoshoppingVersion: 2020.7.1

✓ Gets worse with each updateI’ve been using this app for several years. It seems like they are losing focus. I find it harder and harder to shop for specific categories as overstock expands their business offerings. The filtering options seem much reduced to what they used to be. And I used to be able to shop around, go to another app, go back to my search but the app no longer caches my search session so even if my screen locks for half a second or I go to the internet to get more info about a product I have to start over. This is a deal breaker, especially when there are 1,000s of items to go through. I’ve been using other better built apps and stores instead. Like Wayfair and Hayneedle. Fix your focus overstock..Trik_seaVersion: 2018.12.0

✓ Poor Communication, delivery information!This is the first app/company I have had issues with. First off when I put in my order everything seemed great. When I would check on my delivery time it took nearly 2 to 3 days to find out that it shipped. I tried to track the delivery through the app and it would freeze up and show me nothing other than just a white blank screen. Unbeknownst to me the delivery came without my knowledge. I had to get off of work to go home and receive the delivery. Upon receiving the delivery I went back to work came back home again to begin opening up my delivery. Not even a quarter of the way through opening the package I realized that the furniture was damaged. Are used the app to ask for a replacement. It is now the 11th day from my time of ordering it is truly disappointing that I may have to potentially wait another 10 to 14 days to get my replacement. Not happy with the service..CMacRufusVersion: 2019.8.1

✓ Terrible ServiceI ordered a chair and a desk for my room. The chair got here in about 3 days, which is all good. The desk I ordered did not arrive for two weeks. I texted customer service for information about it. The representative told me that it would be an additional five days on the shipping time due to COVID-19 since that warehouse was affected. Later that night, I received an email explaining about the warehouse and it would be up to 30 days before the desk ships and that if did not the order would be canceled and I would receive a refund. Today, I got a text from the company telling me that the desk I ordered was out of stock. I waited three weeks for a desk that was never going to arrive. Now I will have to struggle to find a desk before my AP test. Overall, I’ve had a really bad experience with this company and I highly suggest that you shop elsewhere..Cassie MentzerVersion: 2020.5.0

✓ Don’t waste your money with this company!One star is being generous!!!We ordered a double bathroom vanity from BBB. I was told upon check out I would be notified to coordinate delivery. This is big for us as we do not live at the house yet we currently live in a different state. We ordered a big and expensive piece of furniture. No one called or coordinated with me about delivery as stated at check out! I received an email when delivery would be and I checked and made arrangements to be there for it. Without any notification the bathroom vanity was delivered to our driveway. Over 300lb box just put in the drive way 19 days before stated delivery. Right after a major rainstorm with flooding and with an upcoming snow storm. We live in a different state! I called customer service and they ask me to ask a neighbor to get it….You can’t just ask a neighbor to move a 300lb large piece of furniture for you! Then said it would take up to 4 days at least for the company to pick it up and hold it for us. 4 days would have left it out in the 7 inches of snow we received. No one had returned a call or email since. Unreal, unprofessional and unacceptable!.Don’t buy from BBBVersion: 2024.1.1

✓ Oops! Couldn’t communicate with the serverI’ve had this app on my phone for 10 years, and never, ever ONCE has Overstock had what I needed when shopping. Whatever I’m looking for is always out-of-stock, not available, couldn’t be delivered in time, or is listed at a lackluster price that can be topped elsewhere. The last straw was when I was looking for furniture; the app provides no easy way to see shipping options and makes it completely unclear as to which options are eligible for white glove delivery (or at least, room of choice). A filter sorting option would go a long way towards making this app usable. So, farewell, Overstock. You have a great concept of selling a plethora of overstocked items at affordable prices, but it seems like you have trouble executing that concept..EZE RuthlessVersion: 2023.6.1

✓ Clunky to navigate, but about same as most.The app is functional; a bit overly visually busy w/things other than product photos/descriptions. Could definitely be streamlined and improved. Settings not intuitively simple to navigate, options and menu layout differ too much from site (which is an absolute nightmare aesthetically and practically). It is what it is. On rare occasions you can find great items for a good deal; but that’s the rare case of them having something up to date from a reputable manufacturer. It’s more miss than hit. And more often than not the manufacturers are willing to discount the higher end products if you contact them directly, and offer perks that overstock cannot. For mediocre-to-decent (but limited functional life) Chinese &etc. exported-for-US-sale-products, b/c they don’t actually sell that crap in their own country, it’s as good a place as any. Although on overage the pricing isn’t competitive with similar retailers and the shipping times are… do they transport the orders by drunken-donkey? PLUS: overstock’s human customer support is fantastic; while there’s not much they can do for quickening transit times, they’ve always gone above and beyond every time I’ve dealt with with any of their people..DahliaesqueVersion: 2022.1.1

✓ Scam websiteBeware of Bed Bath and Beyond/Overstock new website. I placed my order at the beginning of August and was told that it would arrive on August 8th. That date passed and I contacted customer service I was told that it would ship in a week, that passed so I contacted them again to be told that they have absolutely no idea when I would receive the mirror I ordered and that I could cancel for a refund or wait. I asked to speak to a supervisor and was told that one was not available and that they would call me back in 24hrs. That did not happen. I contacted them today for the last time and was told the same. I canceled my order and am now waiting for my refund. I cannot believe that this is the way both companies have become. Do not order from them..Lostwar3Version: 2023.8.2

✓ No stay awayJsut cause this place has commercials and seems like a good idea, it’s not. Absolutely not. I hope everyone sees this review. I got an email bout needing more info to process my order after it was confirmed and so I called overstock customer care with the phone number they provide and was answer by some guy from a different county which is fine but when I asked him about the email and if it was sent by them or not he and I read the email to him and said I was worried about scams and stuff he proceeded to hang up on me. I could no longer get ahold of anyone so I texted the number and they said let me check and help further while giving me the same number to call and not helping at all. The company seems really shady when dealing with people and they have terrible customer service skills. Beware!!.Ritmo enVersion: 2021.1.0

✓ Lack of customer serviceI purchased several items through overstock and unfortunately did nothing experience gray customer service or attention to my attempts to speak with customer service. If you buy from overstock and the item does not appear as you saw on the photo and you want a refund they will not refund you 100%. They change for the return shipping and reserve the right to not credit you a full refund if you’ve opened the box. It’s a company with very little regards to custome loyalty. They do not care about long term business or their reputation but rather how to keep your money and prevent you from ever doing a refund or return. Extremely horrible experience. Paid around $300 in return and thi d was only the shipping costs. So sad and expensive. Never buying from them again. You should think about it twice before purchasing from this company..Pri AlexiaVersion: 2021.5.1

✓ UnhappyI had an email with 20% off discount. When I added it to my cart it said “expires in 50h” so I continued to shop thinking I had time. At 11 o’clock my time I checked my cart and the coupon had expired. First I feel that you should honor midnight throughout the entire United States. But more importantly if the coupon had said it was expiring in 50 minutes or 30 minutes I would have known to make my purchases before then. But instead I continue to shop until after the coupon expired. I reached out to customer service who could only offer me a 15% coupon. Additionally the app was extremely glitchy. When I would search for an item and scroll down many times it would “bug out” and just flipping through random items. This happen many times, it would just keeping loading or “blinking” sporadically and sometimes stop on items that were unrelated to my search. I felt like I had to keep restarting my searches and trying to figure out where I had left off, which was time consuming and frustrating to say the least..Pwn1983Version: 2021.11.3

✓ App Needs upgradeThe app filters do not function appropriate to the selections selected when researching a product. I placed an order 5 days ago and it’s still in process mode… it be nice to notify me directly of any delays or status. I also made a purchase with my husband’s credit card and shipping addresses to my account and now for some add reason when logging to my account via the application… it’s welcoming my husband with his name???? Bizarre! I have been struggling to find a way to get it back to my name and no success yet. This is the only purchase I’ve had issues . In the past I have been very satisfied with the competitive prices and delivery time. I’ll see how this order will go..LilyJewel2020Version: 2021.5.1

✓ Everything was late, annoying customer service.I ordered a desk and an entertainment center for my new apartment before I ever moved in to be sure the furniture would arrive in a timely manner; they would arrive only a couple days after moving in. My entertainment center is now a week late, and my desk has been pushed back several days, maybe even a week itself. We had a minor error when we initially ordered as well, and while it was rectified, the woman on the phone held me hostage for well over an hour attempting to sell me cards, deals, etc. She struggled for 45 minutes just to correct the price of the items because they were no longer on the sale I had purchased them for. She kept asking, “Is this close enough?” as though anything other than the price I paid for it was acceptable. This is absolutely NOT the place to order from if you are really busy moving, have tons of items that have nowhere to go because your furniture isn’t there, and have to put other projects on hold because you’re waiting for them..Elsie RobertsonVersion: 2019.7.1

✓ Not happy with this merger…First you closed my Overstock account, then you buy out BBB, and now rebrand Overstock with BBB, and now you’re keeping the stores closed?? This is a military town, there aren’t many stores around here to purchase certain goods, except maybe Walmart and Target, and now you expect us to pay even more by having items shipped to us versus us going in to the stores to buy what we want, denying us the opportunity to see the merch up close and personal, to check for defects before we buy an item?? I’m not paying to have to something Shipped to me, and it’s crap quality, then because I am not satisfied, ship it back, at my cost?? NOPE! Not happening. Those other local retailers will now have all my business, even though I hate the stuff they sell. You should have just kept your original name, Overstock, at least we all would know not to buy anything from you. FYI, Your merch pretty much sucked too..1 loyal viewerVersion: 2023.8.1

✓ The warranty I purchased is now not being fulfilled by the terms!I purchased a warranty from Overstock when I purchased a iPhone from them, the warranty says, will cover any dropped or spills or cracked screen for the iPhone until July 2022, well my granddaughter drop the phone at the pool area while in Florida. I called and explained to the people and before I went any further they told me it was not covered!! As I’m reading from the warranty I purchased from Overstock, they were very rude, placed me on hold for over 45 minutes or hung up on me. Very unprofessional behavior, on top of that, they transferred my call several times and I am so frustrated at how I had been treated and how they are not fulfilling the warranty I purchased from them. I’ve spent thousands of dollars at Overstock and to be treated as I was, I will never spend another penny. A manager was supposed to contact me regarding this and never received a call back. I am definitely having my lawyer get involved as it is fraudulent to sell a warranty to someone and not cover what the warranty was purchased for and is still valid until July 2022..Lil_daringVersion: 2022.1.1

✓ Site has bugs, but they are no helpI placed an order, but was charged twice and received a duplicate of the order. I wanted to return it and get my money back, but customer service said they didn’t send me anything even through the shipping label has their return address! They wanted me to call ups to “figure out who sent it”. They also have won’t refund the charge on PayPal. They want me to dispute it with my bank even though that requires canceling my card which with make my account unavailable until I get a new card to activate, so then I’ll have to go through and change my card info for all my bills. I shouldn’t be required to go through this hassle for something they did wrong! I didn’t realize ordering from this company would be such a headache. I won’t be using this company ever again if this isn’t resolved. They aren’t worth the trouble..Drew GardnerVersion: 2022.6.0

✓ Review BenefitsThe application is easy to maneuver and I did receive what I needed but when I wanted additional products I somehow got to a webpage instead and found that I would much prefer to use the webpage over the application. In my situation I needed multiple rugs I ended up purchasing two when I went to the online portal and I did not use my app at the bottom of one of the items that I selected it was an option for a bundle price for three items I would’ve done the bundle price and got all my items at once if I would’ve used the online portal. The most disappointing part about it is I wanted all three items and I would’ve paid less which you would’ve made me be inclined to purchase more items that matched now I’m hesitant to use the application at all because it seems like I get a better deal if I go through the online portal.ARaeSHVersion: 2019.4.0

✓ Beware of the Buy Now optionMost of the functionality of this app is pretty good. I can’t tell if the Buy Now option was created to be more efficient or to cause people to buy things they didn’t actually want. It looks exactly like the “Add to Cart” burton and is only on some items. I accidentally bought two rugs when I meant to add them to my cart to choose from later. I had thought I had cancelled them but found pending charges for them on my credit card a few hours later. Customer service told me they couldn’t do anything about it because the items had already shipped (solid BS in my opinion, this was hours later, not days), and I had the option to pay $20 to sign up for their rewards club which would have enabled me to return them free of charge or pay $25 a rug to return them via their shipping label. Overall I am pretty upset about this whole thing. It feels like I was scammed. Customer service told me I could refuse the packages when they arrive. I have done so but both are marked as delivered and not refused. I’m going to be extremely angry if they don’t ultimately get returned with my money back like customer service said would happen. So basically, be very careful or just use their website to avoid the Buy Now scam..ZombiegopherVersion: 2020.4.0

✓ Great Products, Horrible AppI have zero issue with Overstock products. Customer service is awful, and the app is horrific. The app saves your credit card automatically, without your permission, and when you go to purchase something, it doesn’t give you any options to pay with store credit or a different payment method (A GIFT CARD), automatically charges the card you previously used, leaving your store credit and gift card behind! Thanks Overstock. Sadly, I cancelled my order because of your horrific practice of saving one’s credit card without their permission, so I will be finding something to spend my store credit on, and regifting the Overstock gift card. Irresponsible and Unacceptable! Your customer service needs serious help, but I’m guessing you outsource that, too..DesertdwllrVersion: 2019.4.0

✓ Sent wrong size & charged $18 return shipping!!!!I thought I found an item I’ve bought before on Overstock for less expensive so I ordered it, however I went to the page where I select the size and all the different sizes were different prices. I selected the right size and somehow that got changed in checkout because when the arrived it was the complete wrong size. I tried to process the return online but when I did they tried to say it was buyer’s remorse and therefore my fault and said they were going to charge me $18 for shipping!!! It was not like I misjudged what size I needed and chose the wrong one, I knew what size I needed and selected it and somehow during their super complicated checkout process it got changed—not my fault, the app’s fault of anything. $18 would have been close to half the price of the item and completely pointless. Eventually I had to dig up their customer service phone number, which I could not find on the all anywhere, and call. The first person I spoke with told me he was going to look into something and I though I was maybe on hold or something but 5 mi it’s later I was disconnected. So I called and the next person helped me. Thankfully there was not a long hold when I called. Not sure why anyone would order from here lack of free return shipping is bad enough but $18 for return shipping on something that weighs almost nothing and comes in a super small box is theft..JackradVersion: 2022.11.0

✓ DO NOT ORDER ANY FURNITURE OFF OF HERE!!!I ordered furniture on here and I waited weeks past it expected delivery date for me to get it and still never got it. Then got the run around from the shipping company about what was going on when I asked what was talking so long for them to deliver my order. After weeks of getting the runaround with them and overstock they ordered me another set because I never got the first one. Waited weeks for them to deliver that order and when the order arrived to my house it was completely wrong item. Called overstock to let them know and they told me that it 3 days to process the situation and then I would hear something back from them. On top of that to get the item that I ordered it could take another 4 weeks to be delivered to my house! Place your order somewhere else because it won’t get to you in the time that they tell you or you probably won’t get the right item..WayneH2217Version: 2022.4.0

✓ Coupon “expired” as I was about to purchaseI spent hours today shopping for art. I did a final check with my husband and was about to purchase then within a 5 minute period, the cost went up about $100 without warning. I am guessing that a coupon expired, but there was no warning and there was no notification. My husband created an account, spun the wheel and got 15% off, then it immediately expired as well. This app and this company is “bait and switch” and uses deceptive sales practices. I will never shop here again. I wasted many hours shopping only to almost get to the finish line (purchase) and then have the price go up because the coupon unexpectedly expired. Any joy gained from shopping and getting a “deal” was completely lost by not being able to complete the sale fairly..Just print itVersion: 2023.9.2

✓ All the sheep are getting slaughtered by the stupid social media sign inI said it on a comment I just sent in. But it seems overstocks been duped into utilizing social media sign in. So the email sign in doesn’t work anymore after 40 minutes realize that it may have been converted to a Gmail sign and utilize Gmail sign in and lo and behold I am able to access the account with my full history this is on the web portal. I go to use the app and it asked me to sign in but guess what there is no social media sign in only an email sign in and since I can only access it via social media sign in because overstock converted the account I can’t access it. So how does this make any sense the only way I can use your account is on the web portal so what’s the point of the app. What’s the point of social media sign in? This is not one of those cases where you not advising the customer makes sense many times it does because customers have too many stupid questions. But in this case you’re going to have a bunch of accounts that have no history or no nothing made up with the same email address used to sign in but through a social media sign in as opposed to an email sign in you will lose customers you’re about to lose me.AramYFlorVersion: 2021.8.0

✓ Scammed out of almost $1000It’s impossible to get someone to help me with a refund of equipment I ordered so I’m having to dispute it with my bank. I ordered an elliptical almost a month ago and have been given correct tracking information (the number provided isn’t an actual tracking number) and am not able to get a refund through the app or website because they want me to return an item I never received. The pricing on the item is weird too, I ordered it for $845(ish) on sale. The normal price was $1200. When I tried to refund it they said the price was $745. The current listing is $1000. Not sure how much it really is and how much I’ll get back (if any). I don’t recommend this app or this store in general. Look up all the other scams that are happening with this company, it’s not just me. Don’t bother reading the reviews here, it was probably for an older version of the app before they were bought by the new owners and started scamming folks..Scammed by bed bath and beyondVersion: 2023.12.1

✓ Worst experience with OverstockI am very disappointed. I ordered this rug because I liked the patterned design and look. Once ordered, it arrived very quickly. I immediately opened the package, rolled out the carpet. Throughout the carpet was a sticky substance that made the rug look dirty and a gray line running through the carpet. I immediately set up a return for replacement. When the replacement arrived, I opened one end of the package, turned back the rug and seen the same sticky substance, not to mention all the condensation on the inside of the clear packaging because the rug was also damp. I immediately set up a return and refund. Overstock states they will refund your money 3-5 business days after they receive the returned item. I have a confirmation and tracking number for my return which overstock acknowledges. The return rug was picked up from my house on May 20 and is now mysteriously sitting in a warehouse since May 22 as of this posting with no further shipping information. Why should I have to wait for the dirty, defective, wet rug to make it back to Overstocks warehouse (which is here in NJ) in order for them to refund my money? Will not be a returning customer given my first experience with Overstock I should have gave them a google.. check their BBB complaints. STAY AWAY!.ThusismyusernsmeVersion: 2020.5.1

✓ Rip offOrdered a $900 wardrobe. Shipping estimated in about 2-3 weeks. A few hours later, I changed my mind and didn’t want it anymore. I went on the app, but there was no cancelation option readily available. Had to go through customer service via text first. Representatives- I must say- have been quick to reply and polite. However, since the order had apparently already “left the warehouse” (although no shipping confirmation email had arrived yet upon my fist contact with the customer support. Oddly, I received it just shortly after I texted with the operator and for a quite earlier delivery than expected…) the nightmare started. Went back and forth with service, but long story short, I was gonna be charged $230+ for the “return” of an item I hadn’t received yet (re-ruote). Apparently there was absolutely no way around this bc the item was going to be transported by freight and not courier… Only with some imploring I managed to get a $50 discount… Bottom line: I’m paying $180 for the literal nothing. Use Wayfair, much better and more honest customer service. I typically use that, but went with overstock this once due to a better Sale on the same item. Won’t do this mistake again. App and profile are being canceled now. AMF..Ijuogrjfye12331Version: 2021.10.0

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