Macy's Positive Reviews

Macy's App User Positive Comments 2024

Macy's app received 21 positive comments and reviews by users. Can you share your positive thoughts about macy's?

Macy's for Positive User Reviews

✓ Macy satisfactionLove the rewards and all the items they offer. I have always been satisfied. I do have one complaint I had to return something and I didn’t have my debit card used with me when I initially purchased it and they gave me a difficult time refunding cash to me. Because it was a debit card the the amount was immediately deducted from my bank account, this paid in full. And, they didn’t want to return cash money. I had to show the manager my bank account in my phone showing was charged for the items. It was insulting and unnecessary. Since I used a debit card it is the same as cash and I am entitled to the refund how I prefer not the store. If this happens I will boycott Macy’s and tell my story to all my friends and family and have them boycott Macy’s as well. I make a lot of purchases often at Macy’s and being treated and humiliated the way I was is unacceptable..Shanonr430Version: 9.7.0

✓ MemaUsually I like to read reviews before I buy. However during the Presidents sale I only could see the number of stars but when I tap them they disappeared. Obviously Macy’s did not want one to actually read the reviews. Disappointed. I came to this page and found the review here. Problem is I did not write that. I came to this site to tell you I’ve been trying to enter to look at sandals but it won’t let me in. I keep getting a white screen which appears to be turning a page until it times out. I’ve been trying for 3 days. Your Customer Service suggested I close down the app then set up again. Also I want to apply for a credit card. I have closed down the first app and will try to use it again. Please have tech check to see if my problem can be fixed. Thank you..RoerazVersion: 11.11.0

✓ Loved For Two life SpansAmozon Took my Five hundred Dollar Card I out cash on . And Macy’s Saved the day I got 1 of my items ordered The next day ‘ the very Next Day I couldn’t believe it . And Macy’s made it so that My Daughter of 34 years Has a nice Christmas for once ‘ Before it was all about the Kids my grandkids And a little something left for The grown kids . Well Its Been 15 years now And I spent most of my Macy’s Card money on her So this yr Everyone can be lavished with lots of Great Gifts So Thanks To Macy’s for Helping wife & I save the day For a hard well earned year so Christmas Can still be A wonderful one even though were apart gifts shipped from the geart Always make one feel better . Thank you I cant say enough ih yes the rewards are awesome . My grandmother Was the first yo take me to Macy’s Thats where I learned Real true Beauty inside !.ConcreteRustyVersion: 8.12.1

✓ What’s Wrong With the App?So I’ve had this app for a while. It’s great; but lately it’s been malfunctioning to the max! Very disappointing and inconvenient. I try to add an item to my bag, and it just buffers but never adds the item to my bag. So while this is going on, I call customer service. They don’t have info about it other than that they’ve gotten other complaints about it. I place the order over the phone. Cool, right? Wrong! I get an email hours later saying those items aren’t in stock. I’m sure they were originally, the day or two before I called. I’m so agitated with this app at this point. I’ve deleted and reinstalled it. Same issues. What’s the issue? What’s wrong with the app?.86Mellow86Version: 10.8.5

✓ Terrible!!!!The app is not working properly. Processed my order with many errors over and over. When I called to get support was held on hold fo 38 minutes. Then when was able to finally speak to support was told that my problem had to be transferred to a different department. Of course I got hung up on. Called back now getting very close to 1 pm cutoff for the sale and again took over 15 minutes to go through all the prompts before getting to “right” Department..... again I hold, another 24 minutes later.... finally speaking to a live person and describing the terrible wait and hung up situation to be told one again that he had to transfer me. I stated my concern again about being hung up on and he stated:please give me your name and number and I assure you that you will not get hung up on....which I of course did!!!!!!! Needless to say, I already missed the deadline for the sale. Well Macys, you missed my $$$$$ order. I will definitely spread the experience with everyone I know.MintySmileyVersion: 5.16.1

✓ Poor App DevelopmentI have been a Macy’s customer for over 10 years. I love being able to browse and purchase items with the app. Unfortunately the “wallet” section is a disaster. Every time I try to go to the credit card payment page it gets stuck on the loading screen for 5 minutes or indefinitely. It’s a crap shoot. If/when it final goes through and you click review payments, or any other tab, it goes into a frozen state of loading again. I always have to close out and just go on my laptop to the full website. Even that payment area sometimes freezes! For over a year I have updated the app and waited for bugs to be fixed, and they have not been. I do not recommend using this app to track your Macy’s credit card and make payments in anyway. It is even discouraging me from shopping there all together since the issues have cause me fines and missed payments due to the issues..KittySaysRoarVersion: 7.0.0

✓ My Fave StoreLove Macy's - the products, the customer service the easy returns, on- line shopping the selection - all of it. I'm not crazy about Last Act I don't like the 30 day return limit and that you can't use your "star rewards." They are my star rewards for spending money at Macy's so I think I should be able to use them any time I want to. Other than that I am a gigantic fan. I love that I can find a super deal on a close out item and find more of the items, at the same price, at other stores in the USA, and have them shipped to my home. I just moved into an urban condo and have purchased Kate Spade Crystal and China for my new kitchen- all items on clearance, at very good prices. Finding one or two pieces locally then completing the collection with other pieces getting shipped. How fun it is to come home to a package with my special Kate Spade Crystal inside!! The salespeople I have worked with all over the country have been delightful and professional. I also bought all of my bedding, pillows, sheets, toss pillows, etc. from Macy's - Ralph Lauren, Hotel Collection, Martha Stewart, and Jessica Simpson all contributed to the trendy, modern and comfortable vibe. And, as always, Macy's fashions helped me dress for success so I could rock my new promotion at work this year and enjoy a well deserved beach vacation, wearing Bar III.... Can't wait to go Christmas Shopping❤️❤️❤️❤️.MickeymantisVersion: 5.16.0

✓ Horrible customer service.Macy’s customer service is the worst I have ever experienced. After multiple attempts to buy a handbag over the telephone, the final one I was trying to buy was the wrong one ordered as i discovered when I looked at the email order. I called back to address the irritating and unnecessary problem and was passed from one person to another because an “error” message showed up which apparently no one understood and i was put on hold multiple tones while being forwarded from one person to another. Ultimately, they hung up on me. I gave up and had to go to the store to get the issue solved. A very basic problem was non English speaking customer service people which made the whole process even worse. These issues most certainly now impact my purchases at Macy’s..HeftysackVersion: 6.5.0

✓ Shopping at Macy in BelairI had a great time and everyone was so very helpful. Some examples;perfume need perfumes for myself and a gift for hubby. She showed me quite a few perfumes for me. I went out with a few es. To involve my husband in my choice(also wanted to ensure he likes it also he love the one I picked. Then I went to houseware and picked up some beautiful festiva dishes the sales person was great pointing out great sales on many things. Ended up with polo towels in deep red. 40 percent Off. Bought several beautiful top also 40 percent off. I am unable to stand up very long due to back surgery. I had 2 big bags heavy. (Sagged them on floor) a check out sales person called out to me “can I help you with your packages?I said yes an she walked me to my can. Turns out she had done it once before for me. My only complaint is no shopping carts or few places. They would get more seniors shopping if they did. 4 stars for Macy. Will be back this week as sale is great. TyFor reading..VA nurse SharonVersion: 12.2.0

✓ Love itThe app is helpful.PhuphuongquyenVersion: 7.12.0

✓ Love Macy’s... However!I love Macy’s... However, I placed an mail order and it never came. Called they were to reship but sent to the wrong address and stated they would resend. 3rd time around waiting. Meanwhile, receive a harsh and rude email from a representative, Krizel Joy Q. She stated that: We have investigated the order in question and concluded that due to excessive claims of non receipt, we will be unable to credit or reship your merchandise. Additionally, we will no longer be able to process any reshipment or credit to this billing name and address. This incident is addressed as excessive claims of non receipt... Just go to the store if you want to purchase. You are responsible for missing packages. I asked if they could just leave for store pick up but rep said for the inconvenience they’ll reship. Then they send to the wrong address in another state!! Macy’s you’ve disappointed one of you “Valued Platinum Card Holders”.NikkeysVersion: 7.17.1

✓ Love Macy’s, but App frustrating at timesI have latest version and each time I update I hope they fix the bug where when you are reading the reviews about an item/product, it will just go back to the first one without warning. I am constantly going back and forth until I become frustrated. At which point, I just go to the regular site through Safari. Also, I wish you would fix the shopping bag where you could remove or update an item without having to go all the way back to the item. I have made many mistakes in my ordering because I could not just review it on one page & make updates/changes. App still needs a little work. However, I will continue to shop at Macy’s through the website..BBH1935Version: 6.6.0

✓ Hate the modification of “ Favorites”I am always enjoying the Macy’s app, but you did modification to the “ Favorites “ modules, did not like the new modification at all. First of all, you can not see your saved items with date range, it used to displayed with the newest saved items on top , and the oldest at the buttom, now when I want to check the items I saved recently I have to go over all the list and find the item, then you added function to group and categorize , who have so much time to do that??? I tried but tired a bit later, I still want to see all the item in one list with recent date range, simple and efficient!!! New modification is time consuming and complex!!!!.Nilu40Version: 9.21.0

✓ MACY’S; NOT JUST A PARADEAs the Macy’s Thanksgiving Day Parade gets closer to the date, it reminds us all of when we were kids and enjoyed seeing Santa at the end of the Parade and got us all excited for Christmas.....as we get older it reminds us that Christmas is about a month away and how crazy it’s going to be fighting for gifts for loved ones and finding that special gift for that special person..... but if you stop and focus on the FIRST WORD, MACY’S, it will put your mind at ease, even if you haven’t started your shopping yet! Just download the app, and buy GREAT gifts for everyone, including that special gift for that special person! What’s even better than finding everything in one store? Never leaving your home to find it, buy it, and bring it home! And if you’re like me, you never miss a single play during football season and get credit like you must have been shopping for at least a couple months!!!!.Coach Mac 12Version: 7.17.0

✓ New update issuesI liked this app, but am frustrated with some of the features in the new update. Old lists didn’t migrate to the new app which is disappointing. Looks like only some items migrated to a style board and the rest are deleted entirely. I won’t bother creating lists again, mainly because the “Add to list” button is gone. The “always visible” filter options are distracting and take up a lot of room. I liked how they used to disappear as you scrolled. The biggest pain point in the app for me is that you can’t see item subtotals after you apply a discount in your shopping bag. This still persists after the update and is the reason why the web checkout is better. I hope user feedback is considered and future updates will include improvements based on genuine frustrations..Kfranz924Version: 9.19.2

✓ Very Disappointed!!!!!Rated with 4 stars bc I tried multiple times rating it with 1 start but Macys kept deleting my review and never let it through. Why does it take sooo long for Macys to give you the correct current balance as you make online purchases? Interesting to me that the available credit rarely match the current balance. This has been an issue to me since I’ve been a member for 2 years. I believe they do it on purpose because Psychologically as you see that you own a lower balance than what is expected, you are tempted to buy more, also making it more confusing/harder to track the balance. They are purposely behind updating the current balance at least 99% of the time. Additionally, I just realized that I paid on interest charge last year even after making all complete payments on time. Platinum Member and their statement/balance is hard to track. This is very disappointing and a total Macy’s scam. Just hope other members read my review and keep an eye on these matters to be aware of these dishonest fee charges..JZC$Version: 10.21.2

✓ Macy’s is awesomeI’ve had my Macy’s credit card for about six years now. I have purchased clothing, small appliances and furniture. Every experience has been amazing. With Covid the past year and a half it made it impossible to go to the store to purchase items. With Macy’s I was able to get great quality products delivered in a timely manner to my home. They offer great products, fair value and their sales can’t be beat. So be on the lookout for coupons. It will save you money. I have to include their customer service via email or by phone. All my experiences Have been friendly and met with direct attention to solve my problem. Macy’s keep up the great work and you have a continued support from our family..Spankman1963Version: 9.11.0

✓ Great appVery easy to use.Angela ankeVersion: 7.12.0

✓ The Macy’s appThe Macy’s app is awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome.Gooddog05Version: 9.4.1

✓ Macys decreasing quality and valueSince becoming a regular, online Macy’s shopper I have noticed that the name brands are great but the quality of the items shipped are always in ‘rough’ shape. I have ordered clothing from the Calvin Klein and Michael Kors clothing line from Macy’s. The Calvin Klein swimsuit that I had ordered has a thick lining to the bust area. The lining was twisted outward and I was unable to fix it. The Michael Kors top that I had ordered has an elastic neckline with a chain detail, the elastic was broken and required sewing. I have been disappointed with the condition that the clothing is being shipped in. I have since stopped buying clothing online at Macy’s and just stick to purchasing my Estée Lauder make up necessities and that’s it. Macy’s rarely has sales on fragrance and cosmetics so I use the coupons sent with my monthly Macy’s beauty box. My satisfaction or lack there of has reduced my shopping at Macy’s significantly..Jos phineVersion: 6.12.0

✓ Online shoppingI love Macy’s app. Easy to order, great sales offer, fast shipping to the store or home address. I wish Macy’s will ship abroad..AsicaFVersion: 7.4.1