The Home Depot App Positive ReviewsThe Home Depot, Inc.

The Home Depot Positive Reviews

4.8125 star

Total 26 Positive Reviews

The Home Depot App User Positive Comments 2024

The Home Depot app received 26 positive comments and reviews by users. Can you share your positive thoughts about the home depot?

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The Home Depot for Positive User Reviews

Store Locations & Availability Could ImproveGreat app, just that the store locations / product availability functions are wonky. The icons on most apps are made for people with perfect eyesight or younger eyes in general. The change store is difficult to find really with anyones eyesight. And just the way that function is laid out is not smoothly navigable. Instead of just canceling your order after you’ve already placed it, the app and website should suggest alternative locations where the products are available and the user could merely click on that location instead of backtracking and renavigating through the process again. I hope that makes sense! Thanks for listening to a long time customer 😅! One other thing- why isn’t there a rewards club where we get points back for our purchases? All of us long time loyal customers have been a large part of HD’s overall success- we should get rewarded for our support. Jus sayin! Also, on that note, please update the Marina Del Rey store! It’s probably one of your busiest locations and it always has ridiculous lines. It’s in one of the nicest parts of Los Angeles and the store is a dump. 😉.Version: 7.2.0

Home Depot is the bestI shop mostly from Menards and Home Depot. Menards sells a lot of misc items like food, books, DVDs, etc and are okay on hardware items but for most hardware items, Home Depot is the best. They have the best tools and their hardware items are the most organized. Looking for a faucet washer part at Menards was almost impossible as half there stuff was in the wrong spots and was more expensive than Home Depot. Home Depot will cut pipe to the length you want and thread the ends. Also they will cut lumber to the size you want both length and width. Menards does not do that. They will cut a board to the length on a cross cutter saw but that is it only. The best thing is that Home Depot supports our veterans by giving them a 10% discount in store and they carry just about anything. They carry more major brands like Toro products where Menards doesn’t and as a general rule Home Depot employee’s seem more knowledgeable about how too fix something. The Home Depot has a computer to match your color that you need to match too while Menards you have to look at a color chart and then try to match to a close color that you need. As I said Home Depot is the best of the best..Version: 6.11

Helpful application, but no accurate sometimesThis app is well designed, but it depends on human inputs. Very often, the inventory doesn’t match the quantities to display, but location of the items is acceptable. Most of the time due to shoppers grabbing several items for a project, then change their minds and put them back in the wrong place, altering the quantities. In other occasions, the displays are empty and the items are in the upper shelf. I would suggest labeling the items in a way that shoppers could put them back where they belong and also have more associates verifying the existing product. It is understandable that keeping quantities in display matching the quantities shown in the app is almost impossible, but it has nothing to do with the app, but with administrators. Garbage in, garbage out. Bottom line, I am an active shopper at The Home Depot and I find this application very useful..Version: 7.12.0

Better product combosHats off to the Home Depot app and website that automatically applies my military discount. Also, I was going to buy a router combo from the store, but that would force me to physically chase down an employee, but which anyone that has shopped at any of the stores knows that’s a fun game of tag and/or hide&seek. I can barely muster the will to ask for assistance much less beg for it. Anyhow, the website offers free shipping to my home and as of recent automatically applies my military discount. I’d rather wait a couple days for shipping than the hour process of finding an employee that is willing to climb the ladder and play a dangerous game of jenga with the stack of boxes in order to retrieve the single router available I wish to purchase. Don’t get me wrong, I love walking through the store, but it’s difficult to buy what I want, even if it is in stock..Version: 7.3.1

Costly GlitchesI recently ordered faucets, bathroom hardware & a closet system online. The faucets & hardware (all ordered same day/time) were sent to my former address in another state. The closet system (though it has yet to arrive) were directed to my current address. My current address has been set as my preferred address for 18 months and I’ve had numerous deliveries in that time (full house remodel). I did not change the preferred address but it somehow reverted to the old address. I DID NOT DO IT, and items ordered AT THE SAME TIME were sent to the correct address. When I discovered this and called HD online customer “care” I was told to contact the carrier, that they couldn’t do anything about the misdelivery. I contacted FedEx, who said Home Depot needed to handle it. I tried customer service again, was put on hold and they never came back. I finally gave up, contacted the people who purchased my former home and drove up (6 hours round trip) to retrieve the items so we could keep the project on schedule. Not impressed..Version: 6.16

Lex fixed a horrible shopping experienceOur day starting off good we spent a couple of hours shopping then we go to check out and I didn’t have a physical card so I asked if there was a way that I could scan them and then just pay for them online as I have my Apple Pay and harmony the worst checkout person I’ve ever seen in my life I was extremely rude to us she told us that there was no other way that we could purchase our items and told us we could not leave the store with any of our items unless we paid with a physical card asked for a manager she said there were no managers in the store at the time and there were multiple witnesses to this account, and there were cameras above our head. I then called back and spoke to the manager. I spoke with Lex over the phone and she assured me that we could come back in and purchase the items that we wanted to purchase at the time and she even helped us check out. She is a total asset to your store and harmony should be fired..Version: 7.23.1

A Handy Tool for Hassle Free ShoppingThe Home Depot app has been a game-changer for me. It's user-friendly, intuitive, and makes shopping for home and garden essentials a breeze. The app's design is clean and straightforward, making it easy to navigate through the various sections and find exactly what I need. One of the standout features of this app is its real-time inventory tracking. It's incredibly frustrating to make a trip to the store only to find out that the item you need is out of stock. This app eliminates that problem by providing accurate, up-to-date information about what's available at my local store. This feature alone has saved me countless hours and unnecessary trips. The app also offers a seamless checkout process. I can easily add items to my cart, review my order, and make a purchase without any hiccups. Plus, the app automatically applies my military discount, which is a nice bonus. As for the in-store experience, I've found that the app is a great alternative to dealing with less-than-helpful staff members. I can find all the information I need about a product, including its specifications, customer reviews, and even its exact location in the store, right from the app. It's like having a knowledgeable, friendly assistant at my fingertips. In conclusion, the Home Depot app is a must-have for anyone who frequents the store. It's easy to use, reliable, and makes shopping a much more pleasant experience. I highly recommend it..Version: 7.19.3

The Home Depot orange cityThe worst place I’ve been too in a while . My microwave took a dump needed a specific microwave . So I ask an associate that’s sitting in the appliance section I believe his name was okey . Anyway when he’s done with customer he was helping I asked for assistance and he sat there then picked up the phone and answered all the questions the person on the phone had and left me standing there again then I go look for someone else to ask to help me .i see too other employees standing talking about people not showing up and as soon as the see me looking for help they turn around and walk away fast so I had to pick up the pace to catch them and then I get his attention and then he’s upset and gives me a really bad attitude saying that he will decide if I get what I’m looking for . And lord and behold they don’t have it I would suggest treating people like we actually matter if you don’t want customers just tell us we can take a hint . I guess I will go where I’m wanted like the Deltona Lowes where they treat me right ..Version: 5.24

My Personal In-Store AssistantNothing replaces the helpful employees that work at Home Depot, but at times it can be difficult find to find one available due to how high demand they are. This app has made everything so easy. Coupled with the in store Wi-Fi, I’m able to get in and out of Home Depot in minutes with every item on my checklist crossed off. It allows me to search the store’s inventory to see what’s in stock and even will tell me the aisle and bay number of any item I’m looking for. Anyone reading this review, be sure to also check for sales in the app that are not in store. I’ve seen that prices may be cheaper on the app than in the store at times. As an app developer, I also have mad respect for the team that builds apps like these and maintains them. Insane how all the inventory locations for each store are spot on and up-to-date. User interface of the app is simple and to the point. Only complaint is the rental part of the app forced me to do one rental at a time. I rented a dolly and a trailer once and had to execute two different rental orders. Seemed almost like the rentals don’t have a “cart” feature and are single item checkout only. Highly possible I did something wrong though. Honestly, a fairly moot point, and still rate 5 stars. Overall amazing app! Well done Home Depot app development and backend services team!.Version: 7.22.4

Just no!I use the app to find items and locate them in the store. I went to a HD and the item was not where the app said it would be, so I asked an “associate”, she said she saw one of these items, but didn’t remember where, and that there was only one of them. The app actually showed 9 in stock so I kept looking, another “associate” walked up and I showed her the item, she went to ask a couple of other “associates”, the first lady I asked was among them, visibly upset that I kept asking, she said the information that the app shows is “wishful thinking”, I asked why, she said that the don’t have the person that updates the information for the app, “don’t have” meaning the person does not exist, no one is able to update the app info because the position is not filled. No one was helpful, they all blamed the app or the “person” that should updated it and they all just turned their backs and walked away, without offering to look for the item in another store. I just looked at them all and just walked away. This is why retail is disappearing, these workers demand high wages but can’t treat customer right, and HD can’t hire anyone to make the technology work. I bought wat I was looking for online, and got it the next day. I will never go to this HD again and I will never use this app again. I will never go to the HD again if I can order what I need online..Version: 5.26

Dear sir I just love shopping with Home Depot You guys and girls are alsomeI was shopping with you last week and I won’t to tell you how much the man in Doors MIKE he’s the greatest helper in the world I needed a skidding door off my dinning room but it’s not standard size of 72 by 80 Mine is smaller because it’s in my Double Wide mobile home He looked everywhere but couldn’t find one the size I needed He called me couple of times and went out of his way to help me I think he needs to be recognized for a good job done The manager also tried to help me also because MIKE was off that dAY so he took a lady from the paint Department and had her to come help me She hadn’t worked in doors for 3 years she really tired also forgot her name she was so nice also Everyone wENT out of there way to help me I still have not found a door I need but that’s the way it goes sometimes Thank Everyone for there hard work I’m a very happy customer and will always shop with HOME DEPOT KEEP UP THE GOOD WORK EVERYONE I SURE APPRECIATE EVERYONES HELP GOD BLESS YOU ALL 🙏😘.Version: 6.9

So close to being a 5 star appI installed this app on a whim, not expecting much. Turns out it’s quite a great app, though not without flaws. The store inventory is awesome, as is the UPC scanning feature, and the ability to see your receipts when you link your credit cards. The image recognition seems like it could be useful, though in truth I haven’t found a good case for it. Even the real time SMS chat initiated from the app is awesome. I actually managed to chat with a real, live human being (or a really excellent AI bot). Now the warts: the shopping list experience is totally nonsensical. You can add items to an on-device list without creating an account or logging in, but you can’t manage the list in any way- not even delete items off the list. Imagine how frustrating it is to have a shopping list when you’re wandering the aisles, but have to mentally cross items off of as you pick them up off the shelves. Secondly, if you log in, you can create lists that persist across devices, but inexplicably, you have to use the desktop website to delete the items on it. Huh?!? Why?? Next problem: as you scroll to read product reviews, the view refreshes and forces you back to the top. Infuriating. HD, please push out an update to fix these issues. You’re so close to having a truly great app..Version: 5.11

Ok overall but curbside pickup feature needs workApp works fine for locating and paying for items. However I don’t like how it handles curbside pickup. I made my first curbside pickup yesterday. When I got to the store I parked in the designated curbside pickup spot. I texted as the sign directed. The text response merely provided a link to the app. Why doesn’t the sign just say go directly to the app? Once in the app I had to fill in my parking spot ID and my order ID. Why can’t the app find my order ID on its own since it has my customer info? Instead I had to leave the app to dig out and copy the order ID from my email. After submitting the form I received no acknowledgment, so I went to resubmit it and the app said my order had been fulfilled. No it hadn’t! So I called the store and while I was waiting on customer service, my order was delivered to my car. Why doesn’t the app acknowledge your form submission and tell you that your order is on its way out to your car? In summary, this feature has potential but has a number of extremely annoying omissions in its use case - either these details weren’t in the design or they haven’t been implemented yet..Version: 6.9.1

Almost lost hopeI came in after working till 1am then to a training and said let me get it now while I’m here but didn’t have my card. These ladies were so helpful and didn’t let me leave without all options so I wouldn’t have to travel back uptown to come back down. At the register Amerique said she will find a way. Went to customer service where Jonae & Terry were AMAZING!!!! they helped me pay on my app and leave with my things. Even when it said I couldn’t check out. Terry looked further and noticed halfway thru my order the pick up location I entered changed on its own. She fixed it and I paid. So happy. On way home to paint my kitchen cabinets. Btw ladies at paint were amazing too. They had a rude customer and they kept very calm smiled and tried to help those who make it hard to help. They helped me pick everything I needed. Great team @ Home Depot 23rd with these ladies. ESPECIALLY TERRY! Thanks ladies..Version: 7.5.1

Always the bestLooking past people’s unrealistic need for perfection and the disease that is “expectations”, Home Depot is a wonderful resource that adds so much value to our lives. Yes, customer service may not ALWAYS live up to our “expectations” but that is not a realistic expectation. Yes, a product may be defective from time to time but should we ‘expect’ EVERY product to be perfect? No. Just return it and go about your day. Let the negative thoughts flee from your mind. Home Depot is and always will be a place where business and home owners can go and dream about a life, house, etc better than the one they have. Home Depot provides us the opportunity to better our lives one paycheck at a time (no, never been a HD employee - but this pertains to people in the blue collar jobs that utilize HD like I do to provide resources for me to complete a job for a client), one nail at a time, one isle at a time..Version: 7.15.2

Quality app that needs a few tweaksHome Depot’s app is far better than Lowe’s when it comes to app quality. Easy to shop and easy to use. I use multiple times daily to purchase tools and materials for work. Great tool to have on the jobsite. As I think of things I’ll quickly add to my cart rather than writing as a note. I would request a few tweaks 1. If I’m looking through my shopping cart, then decide to click on an item, then click back in hopes to return to shopping cart, it oddly takes you to the home page. If I’m wanting to double check items that I quickly placed in my cart earlier, I think it would make more sense to be able to go back and forth to shopping cart rather than be redirected to the home page. 2. When I open “previous purchases”, they really need an option to search for an individual product by name. For instance search “Ridgid Vacuum” and find that order. I’m often placing 10-15 orders a week, so when I’m trying to look up something from last month, it’s difficult to scroll through orders and waiting for them to load. 3. Home page could be cleaned up to better cater to Pro accounts. For the pros, we often know exactly what we are looking for, we don’t need to be spammed with pictures upon opening the app. The buy it again features are nice but things like “previous purchases” are better features to help us check out quicker and possibly buy more through the app. If we are tempted to browse it’ll be in store..Version: 7.2.1

Don’t go cheep on your stove purchaseWe I went for the Whirlpool WFC150MOJB 4.8 Cu Ft Electric Range with keep warm setting . Smooth top worst stove I have ever had twice the large burner went on high and stayed on high . On any setting it went right to high . The oven doesn’t hold temperature set it at 350 after 20-30 minutes it drops to 300 and stays there . My old stove died day before thanksgiving wasn’t prepared financially, to by a stove so had to buy this model with no bells and whistles but hopefully it would work like it should. Should of cancelled thanksgiving and saved more money. I understand you get what you pay for but for $600 you would at least think it would work for couple years. How wrong I was stay away from this base model you will be disappointed. After few months I’m ready to off it for couple hundred dollars and by a better model..Version: 7.23.1

One Thing I Wish the App Could DoFirst off, great app overall. There is one thing I would like to be able to do with this app. I wish that I could select a specific day for store pickup purchases. Sometimes the products I order show up at different times and I will get notifications that part of my order is ready for pickup. I’m the type of person that can be patient and wait for the whole order to be ready before I go pick it up from the store. I don’t want multiple boxes coming to my house and I don’t want to take multiple trips and sometimes the seven days they give you after it is ready for pickup isn’t long enough for your other items to show up. Home Depot should think about adding a store pickup date selector or maybe like a box that you can check when completing your order that states, “I would like my entire order to be available for pickup before being contacted.” Hopefully Home Depot reads this, but again good app for sure and definitely worth having in my phone..Version: 7.4.0

Get With The Times…If this app wasn’t so useful it’d get a much lesser review. *Strictly the Credit Card UI.. Having to manually sign in to view my Home Depot card balance/make a payment is less than ideal at this point. Add Face ID, a pin, or at least an option to stay signed in. Most mobile banking apps have adopted other sign in methods except for you. It also looks outdated and frankly, ugly. Wal-Mart (who uses Capital One as their Merchant) allows you to link and view their card from the Capital One app. Why can’t I link this to my Citi app? Even when you sign in to this app, it takes multiple steps just to see your recent transactions. That’s one of the first thing a consumer probably wants to see. Software developers, you guys are seriously slacking. If you need to design a separate credit card app then so be it. And so I say, get with times….Version: 7.1.0

Obsessed with this appI didn’t think this app would be so useful. Most store apps run slow or get stuck. This app keeps me logged in and shows what I’ve viewed. It shows you what stores have in stock and what aisle they are on. Cut my shopping time by 75% while I was in ther store looking for stuff. You can scan items to see how much they are which is helpful. If your shopping at home it gives you comparable items to look at and specified the difference side by side. You can create lists to save favorite items in a certain category which is then easy to go back and review or find what you were viewing earlier rather than hitting the back button or searching again for the item. No glitches, no pop ups. Easy check out.. too easy and free delivery to home with over $45 purchase which is easy to do when your working on your home. If you buy in the store they only ship items over $400 in price. So this app has made it super handy to get the parts, accessories, fun stuff for the house , etc. And they have nearly everything you could want. You can hire a tech to install appliances or sheds and or remove the old appliances . Or hire a tech for items that need to be assembled. The labor is rather affordable if you are not so handy like me and want it done right. If you shop at Home Depot you should get this app. It helps if your in the store or at home. I’m on it everyday!! And I’ve had no problems with it. Shipping has been an average of 2 days max...😀.Version: 6.9

January update removes iPad landscape modeOn the phone, this is a convenient way to browse and search products, and is generally snappier and more pleasant than the web site. Locate in store, and map my list, are very helpful. Wishlist features: - Easier access to main shopping list. Currently it’s three taps from launch. One of these taps goes through a Recent Lists list of lists. This optimizes for multiple shopping lists, at the expense of the common case of just one. I’d like an icon at the bottom or at least at the top level of the Account view, for this common operation. - Quicker way to add an item to the main shopping list. Currently it’s three taps from the search results list or two taps from the product view, plus another tip to dismiss the “View List | Continue Shopping” dialog that pops up after you add an item (which was probably added as a workaround for the fact that it’s so difficult to get to the list—see above). I wish swiping on an item in the search results gave this option, and that there were a single icon on the product page that could be tapped for this functionality. - Sync iPhone shopping list to iPad. - Sync iPhone shopping list to web browser shopping list. (This is less important if iPad version becomes more useful again—see below). - Display the locations of bays in the Aisle 99 section at the front of the store. This “aisle” is actually multiple aisles; it would be helpful to know which one to look it..Version: 5.19

A store with quality employees everywhere you look.A few months ago I purchased a washer and dryer at Home Depot. I’m an OTR truck driver so the delivery was made while I was out of town. The dryer didn’t fit thru the doorway so it was returned. Several weeks later the $600 was still on my account. I contacted several different people at the store and Home Depot CR without satisfaction. I was getting pretty frustrated when I finally came across Mark. Mark stayed with the problem and it went away making at seem simple. Today I’m buying a dryer that fits. Today, I’m also delivering a load of lumber at Home Depot. I have another problem. Luckily, Mark got involved again. Due to his refusal to simply take the easy way out a small problem remained small and I’m on my way! I’ve had so many positive interactions with so many great employees at this store. Just know that each of you are appreciated..Version: 5.9

Ordering filter and spark plug kitThe Echo CS 590 spark plug and air filter kit upgrade is a game-changer for this already impressive chainsaw. This upgrade kit takes the performance of the Echo CS 590 to a whole new level, and I couldn't be happier with the results. First and foremost, the upgraded spark plug significantly improves the ignition system's efficiency. It starts easier and runs smoother, reducing the hassle of multiple pull-start attempts. Whether it's cold or hot, this chainsaw fires up reliably every time. This is a massive time-saver, especially for those who use chainsaws frequently. The enhanced air filter in this kit is equally impressive. It provides superior filtration, ensuring that the engine remains clean and free from debris. This not only prolongs the engine's lifespan but also maintains its power output over time. The air filter is also easy to access and replace, making maintenance a breeze. One noticeable advantage of this upgrade kit is the overall improvement in fuel efficiency. With the upgraded spark plug and air filter, the Echo CS 590 runs more efficiently, which translates to longer run times on a single tank of fuel. This not only saves money but also reduces the environmental impact. Installation of the kit was straightforward, and the included instructions were clear and easy to follow. Even for those who aren't mechanically inclined, this upgrade should be manageable. In conclusion, the Echo CS 590 spark plug and.Version: 7.20.0

Needs Online Order WarningsThere are several Home Depot stores in my area, so I have my app set to search all of them for items I’m looking for. However, even though all my items may be available in one store, it sometimes displays them from different stores. When I enter an online order and go to check out, it will complete the order and then inform me that it was filled from more than one store, again, even though all of the items were available in a single store. It’s easy enough to change the store location prior to submitting the order, but sometimes you overlook that. A simple warning before completing the order (“This order is being filled from multiple stores. Continue or Go Back”) would solve that issue and keep me from having to drive to another store when all the items I requested are available at the one closest to my home..Version: 6.16

Always feel at home with Home Depot.I am a frequent shopper at Home Depot as well as your competition next door. I now use HD as my primary source. I own 11 rental houses plus a home and recreation home, so I have to shop for bargains and availability. The primary reason for making the switch to Home Depot is your secret weapon. His name is Rick. He’s there almost every day in and around entrance and always shakes hands and ask me “What can I help you with today Bill?” He knows where everything is and can always direct me to area where I need to go and many times asks me if I’ve tried an alternative product for my project. Always a friendly handshake and welcome home from your outstanding Mr Rick. Thanks to Home Depot for making life easier on an old landlord mr fixit. I’m a little slower than I used to be but with Home Depot and Mr Rick to help we Well get it done. Thanks for giving me the opportunity to say THANKS. Bill McCallie.Version: 5.19.2

Password reset hellApp wouldn’t accept my password, so I did a reset which emailed me a link...clicked it and entered new password via their website...used the Safari-suggested password. Returned to the app, used the new password, and got an error that my login and password didn’t match. Repeated the process again with same failure. Finally, having seen this issue before on other apps, did a reset password but manually entered an 8 character value. This worked. For some reason many password systems accept the Safari-suggested long passwords initially, but fail when the same password is re-entered to log in. Inexcusable in 2020. The app also initially refused to accept my phone number, saying it was “already registered”... get a clue people, it is common for one person to have multiple accounts for good reasons (personal vs business) with the same phone number!.Version: 6.4

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