- 93.1LEGITIMACY SCORE
- 94.6SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
The Home Depot App User Positive Comments 2023
The Home Depot app received 26 positive comments and reviews by users. Can you share your positive thoughts about the home depot?
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The Home Depot for Positive User Reviews
✓ Additional feature suggestionsAs a shopper this app is amazing because it gives all the info you’re looking for whether it’s where to find the product or how much is in stock and other options if it isn’t available. Now the issue is the fact that, as an associate, we often find ourselves relying on this app to help us during our shifts. So I would like to have an additional feature for associates where the info is formatted to have what we need readily available such as Department numbers on the interactive map or the item SKU at the top of the page with the location and department. Basically make it a miniature version of the IMS app on the First Phones. Of course this would involve having associates sign in with their associate account since that kind of information should only be available to associates. But aside from that this is an amazing app which does make shopping a breeze.Version: 6.9.1
✓ Needs Online Order WarningsThere are several Home Depot stores in my area, so I have my app set to search all of them for items I’m looking for. However, even though all my items may be available in one store, it sometimes displays them from different stores. When I enter an online order and go to check out, it will complete the order and then inform me that it was filled from more than one store, again, even though all of the items were available in a single store. It’s easy enough to change the store location prior to submitting the order, but sometimes you overlook that. A simple warning before completing the order (“This order is being filled from multiple stores. Continue or Go Back”) would solve that issue and keep me from having to drive to another store when all the items I requested are available at the one closest to my home..Version: 6.16
✓ Ok overall but curbside pickup feature needs workApp works fine for locating and paying for items. However I don’t like how it handles curbside pickup. I made my first curbside pickup yesterday. When I got to the store I parked in the designated curbside pickup spot. I texted as the sign directed. The text response merely provided a link to the app. Why doesn’t the sign just say go directly to the app? Once in the app I had to fill in my parking spot ID and my order ID. Why can’t the app find my order ID on its own since it has my customer info? Instead I had to leave the app to dig out and copy the order ID from my email. After submitting the form I received no acknowledgment, so I went to resubmit it and the app said my order had been fulfilled. No it hadn’t! So I called the store and while I was waiting on customer service, my order was delivered to my car. Why doesn’t the app acknowledge your form submission and tell you that your order is on its way out to your car? In summary, this feature has potential but has a number of extremely annoying omissions in its use case - either these details weren’t in the design or they haven’t been implemented yet..Version: 6.9.1
✓ So close to being a 5 star appI installed this app on a whim, not expecting much. Turns out it’s quite a great app, though not without flaws. The store inventory is awesome, as is the UPC scanning feature, and the ability to see your receipts when you link your credit cards. The image recognition seems like it could be useful, though in truth I haven’t found a good case for it. Even the real time SMS chat initiated from the app is awesome. I actually managed to chat with a real, live human being (or a really excellent AI bot). Now the warts: the shopping list experience is totally nonsensical. You can add items to an on-device list without creating an account or logging in, but you can’t manage the list in any way- not even delete items off the list. Imagine how frustrating it is to have a shopping list when you’re wandering the aisles, but have to mentally cross items off of as you pick them up off the shelves. Secondly, if you log in, you can create lists that persist across devices, but inexplicably, you have to use the desktop website to delete the items on it. Huh?!? Why?? Next problem: as you scroll to read product reviews, the view refreshes and forces you back to the top. Infuriating. HD, please push out an update to fix these issues. You’re so close to having a truly great app..Version: 5.11
✓ Store Locations & Availability Could ImproveGreat app, just that the store locations / product availability functions are wonky. The icons on most apps are made for people with perfect eyesight or younger eyes in general. The change store is difficult to find really with anyones eyesight. And just the way that function is laid out is not smoothly navigable. Instead of just canceling your order after you’ve already placed it, the app and website should suggest alternative locations where the products are available and the user could merely click on that location instead of backtracking and renavigating through the process again. I hope that makes sense! Thanks for listening to a long time customer 😅! One other thing- why isn’t there a rewards club where we get points back for our purchases? All of us long time loyal customers have been a large part of HD’s overall success- we should get rewarded for our support. Jus sayin! Also, on that note, please update the Marina Del Rey store! It’s probably one of your busiest locations and it always has ridiculous lines. It’s in one of the nicest parts of Los Angeles and the store is a dump. 😉.Version: 7.2.0
✓ Home Depot is the bestI shop mostly from Menards and Home Depot. Menards sells a lot of misc items like food, books, DVDs, etc and are okay on hardware items but for most hardware items, Home Depot is the best. They have the best tools and their hardware items are the most organized. Looking for a faucet washer part at Menards was almost impossible as half there stuff was in the wrong spots and was more expensive than Home Depot. Home Depot will cut pipe to the length you want and thread the ends. Also they will cut lumber to the size you want both length and width. Menards does not do that. They will cut a board to the length on a cross cutter saw but that is it only. The best thing is that Home Depot supports our veterans by giving them a 10% discount in store and they carry just about anything. They carry more major brands like Toro products where Menards doesn’t and as a general rule Home Depot employee’s seem more knowledgeable about how too fix something. The Home Depot has a computer to match your color that you need to match too while Menards you have to look at a color chart and then try to match to a close color that you need. As I said Home Depot is the best of the best..Version: 6.11
✓ Worse App in the WorldFirst off, if you order a product they don’t notify you through email that you placed an order, which is an indication or most likely you won’t get it. Second, Once order is placed they tell you 2-4 days later they do not have the products in the store and immediately cancel the order. HD claim on their app they have lots or few products in the store, in fact they’ll tell you it’s several of the products at that location and turns out it’s zero merchandise at that location. F you do not have the merchandise in the store then why take my money just to cancel days later. If you opt to go out your way to another store 50 miles away that they claim where the merchandise is located, you get there and it’s not in stock. You ask a staff member and they’re clueless 🧐.Version: 7.4.1
✓ Great for in-store locationsThe Home Depot app is great for when you have to find the location of an item in the store or for comparing prices. Excellent timesaver. There are only two reasons for not giving it five stars. The first is that the search feature is not very intuitive and will list all sorts of items ahead of what you’re looking for. For example, I searched for a P100 respirator and they weren’t even at the top of the list. All sorts of other respirators were listed ahead of what I wanted to find. Secondly, when reading reviews every time you get to the last review loaded more reviews are added to the list but it jumps back to the first review forcing you to have to scroll back down to find where you left off. The only way to avoid this is to keep scrolling over and over until you see end of reviews. Then go back to the top and start reading the reviews..Version: 5.12.1
✓ Always feel at home with Home Depot.I am a frequent shopper at Home Depot as well as your competition next door. I now use HD as my primary source. I own 11 rental houses plus a home and recreation home, so I have to shop for bargains and availability. The primary reason for making the switch to Home Depot is your secret weapon. His name is Rick. He’s there almost every day in and around entrance and always shakes hands and ask me “What can I help you with today Bill?” He knows where everything is and can always direct me to area where I need to go and many times asks me if I’ve tried an alternative product for my project. Always a friendly handshake and welcome home from your outstanding Mr Rick. Thanks to Home Depot for making life easier on an old landlord mr fixit. I’m a little slower than I used to be but with Home Depot and Mr Rick to help we Well get it done. Thanks for giving me the opportunity to say THANKS. Bill McCallie.Version: 5.19.2
✓ A store with quality employees everywhere you look.A few months ago I purchased a washer and dryer at Home Depot. I’m an OTR truck driver so the delivery was made while I was out of town. The dryer didn’t fit thru the doorway so it was returned. Several weeks later the $600 was still on my account. I contacted several different people at the store and Home Depot CR without satisfaction. I was getting pretty frustrated when I finally came across Mark. Mark stayed with the problem and it went away making at seem simple. Today I’m buying a dryer that fits. Today, I’m also delivering a load of lumber at Home Depot. I have another problem. Luckily, Mark got involved again. Due to his refusal to simply take the easy way out a small problem remained small and I’m on my way! I’ve had so many positive interactions with so many great employees at this store. Just know that each of you are appreciated..Version: 5.9
✓ The “bomb-dot-com”...the coolest app.!OK ,let’s talk about this cool app. You can simply search for a product you’re looking for , or you can take a picture with the app & it recognizes it and shows if Home Depot has it in store or online. Once you pull up the product you’re looking for, the app will show you if it’s available in store or online. If it’s in store, it will tell you how many are in stock,what stores have it, The exact location by aisle & bay in the store, and it shows a price, of course. Under the product you’re looking at in the app,it will also show your product details etc. etc. Of course the app shows all the stores, phone numbers and business hours, and a GPS link to guide you on a map to their location. Like I mentioned before, this is the coolest app ever.... assuming you take a visit at Home Depot..Version: 5.22
✓ Helpful application, but no accurate sometimesThis app is well designed, but it depends on human inputs. Very often, the inventory doesn’t match the quantities to display, but location of the items is acceptable. Most of the time due to shoppers grabbing several items for a project, then change their minds and put them back in the wrong place, altering the quantities. In other occasions, the displays are empty and the items are in the upper shelf. I would suggest labeling the items in a way that shoppers could put them back where they belong and also have more associates verifying the existing product. It is understandable that keeping quantities in display matching the quantities shown in the app is almost impossible, but it has nothing to do with the app, but with administrators. Garbage in, garbage out. Bottom line, I am an active shopper at The Home Depot and I find this application very useful..Version: 7.12.0
✓ ServiceI agree with what people have said in there reviews. I have to walk around the whole store to try and find what I’m looking for and wind up getting things that I was not looking for. Then if you need answers on a major product or project you have to go find anyone then they get customer service up in the front of store to page a manager or sales associate and then they still don’t have the knowledge of the product or they tell you to look online when we get home and decide what it is you want and then you either order it online or go back to the store and they might have it if they don’t they order it for you. So what an aggravation and waste of your time. I think Ace Hardware has a lot to offer especially if you need some help. Lowe’s is just about the same as Home Depot but what are people to do.Version: 5.12
✓ Quality app that needs a few tweaksHome Depot’s app is far better than Lowe’s when it comes to app quality. Easy to shop and easy to use. I use multiple times daily to purchase tools and materials for work. Great tool to have on the jobsite. As I think of things I’ll quickly add to my cart rather than writing as a note. I would request a few tweaks 1. If I’m looking through my shopping cart, then decide to click on an item, then click back in hopes to return to shopping cart, it oddly takes you to the home page. If I’m wanting to double check items that I quickly placed in my cart earlier, I think it would make more sense to be able to go back and forth to shopping cart rather than be redirected to the home page. 2. When I open “previous purchases”, they really need an option to search for an individual product by name. For instance search “Ridgid Vacuum” and find that order. I’m often placing 10-15 orders a week, so when I’m trying to look up something from last month, it’s difficult to scroll through orders and waiting for them to load. 3. Home page could be cleaned up to better cater to Pro accounts. For the pros, we often know exactly what we are looking for, we don’t need to be spammed with pictures upon opening the app. The buy it again features are nice but things like “previous purchases” are better features to help us check out quicker and possibly buy more through the app. If we are tempted to browse it’ll be in store..Version: 7.2.1
✓ Better product combosHats off to the Home Depot app and website that automatically applies my military discount. Also, I was going to buy a router combo from the store, but that would force me to physically chase down an employee, but which anyone that has shopped at any of the stores knows that’s a fun game of tag and/or hide&seek. I can barely muster the will to ask for assistance much less beg for it. Anyhow, the website offers free shipping to my home and as of recent automatically applies my military discount. I’d rather wait a couple days for shipping than the hour process of finding an employee that is willing to climb the ladder and play a dangerous game of jenga with the stack of boxes in order to retrieve the single router available I wish to purchase. Don’t get me wrong, I love walking through the store, but it’s difficult to buy what I want, even if it is in stock..Version: 7.3.1
✓ January update removes iPad landscape modeOn the phone, this is a convenient way to browse and search products, and is generally snappier and more pleasant than the web site. Locate in store, and map my list, are very helpful. Wishlist features: - Easier access to main shopping list. Currently it’s three taps from launch. One of these taps goes through a Recent Lists list of lists. This optimizes for multiple shopping lists, at the expense of the common case of just one. I’d like an icon at the bottom or at least at the top level of the Account view, for this common operation. - Quicker way to add an item to the main shopping list. Currently it’s three taps from the search results list or two taps from the product view, plus another tip to dismiss the “View List | Continue Shopping” dialog that pops up after you add an item (which was probably added as a workaround for the fact that it’s so difficult to get to the list—see above). I wish swiping on an item in the search results gave this option, and that there were a single icon on the product page that could be tapped for this functionality. - Sync iPhone shopping list to iPad. - Sync iPhone shopping list to web browser shopping list. (This is less important if iPad version becomes more useful again—see below). - Display the locations of bays in the Aisle 99 section at the front of the store. This “aisle” is actually multiple aisles; it would be helpful to know which one to look it..Version: 5.19
✓ App is great but recent update removed important featureI use this app a lot it’s really great and better than competitor stores apps, which honestly makes me shop at Home Depot more because I have an easier time searching, shopping, chatting with real associates online for help, etc. HOWEVER latest update removed the ability to share a product with someone else via text or messenger and this is a major issue as this was one of the main things I did. I shared products with my spouse before purchasing and this now it’s gone it’s really frustrating, please fix it this was a very important feature and made this app one that you could search for items and send to others to get their opinion and then immediately purchase without this feature this app is no longer going to be as useful for me..Version: 7.8.3
✓ One Thing I Wish the App Could DoFirst off, great app overall. There is one thing I would like to be able to do with this app. I wish that I could select a specific day for store pickup purchases. Sometimes the products I order show up at different times and I will get notifications that part of my order is ready for pickup. I’m the type of person that can be patient and wait for the whole order to be ready before I go pick it up from the store. I don’t want multiple boxes coming to my house and I don’t want to take multiple trips and sometimes the seven days they give you after it is ready for pickup isn’t long enough for your other items to show up. Home Depot should think about adding a store pickup date selector or maybe like a box that you can check when completing your order that states, “I would like my entire order to be available for pickup before being contacted.” Hopefully Home Depot reads this, but again good app for sure and definitely worth having in my phone..Version: 7.4.0
✓ Easy cancellationsWorry, free shopping here because if you order for in-store pick up, you can cancel for free any time before the pick up deadline. I think if you do not pick up by the pick up deadline, they automatically cancel your order and return it. I think they don’t even charge your method of payment until pick up. Anyway, easy to change your mind—just cancel on the app and if you want something just a little different put it in your cart and re-order. If there’s one drawback, it’s that you have to cancel an entire order, so if you have a lot of items in the order, it could be a pain to go find all of them except the one you want to change and put them back in your cart. But that’s a pretty minor inconvenience. Overall great app..Version: 7.13.0
✓ Obsessed with this appI didn’t think this app would be so useful. Most store apps run slow or get stuck. This app keeps me logged in and shows what I’ve viewed. It shows you what stores have in stock and what aisle they are on. Cut my shopping time by 75% while I was in ther store looking for stuff. You can scan items to see how much they are which is helpful. If your shopping at home it gives you comparable items to look at and specified the difference side by side. You can create lists to save favorite items in a certain category which is then easy to go back and review or find what you were viewing earlier rather than hitting the back button or searching again for the item. No glitches, no pop ups. Easy check out.. too easy and free delivery to home with over $45 purchase which is easy to do when your working on your home. If you buy in the store they only ship items over $400 in price. So this app has made it super handy to get the parts, accessories, fun stuff for the house , etc. And they have nearly everything you could want. You can hire a tech to install appliances or sheds and or remove the old appliances . Or hire a tech for items that need to be assembled. The labor is rather affordable if you are not so handy like me and want it done right. If you shop at Home Depot you should get this app. It helps if your in the store or at home. I’m on it everyday!! And I’ve had no problems with it. Shipping has been an average of 2 days max...😀.Version: 6.9
✓ The Home Depot orange cityThe worst place I’ve been too in a while . My microwave took a dump needed a specific microwave . So I ask an associate that’s sitting in the appliance section I believe his name was okey . Anyway when he’s done with customer he was helping I asked for assistance and he sat there then picked up the phone and answered all the questions the person on the phone had and left me standing there again then I go look for someone else to ask to help me .i see too other employees standing talking about people not showing up and as soon as the see me looking for help they turn around and walk away fast so I had to pick up the pace to catch them and then I get his attention and then he’s upset and gives me a really bad attitude saying that he will decide if I get what I’m looking for . And lord and behold they don’t have it I would suggest treating people like we actually matter if you don’t want customers just tell us we can take a hint . I guess I will go where I’m wanted like the Deltona Lowes where they treat me right ..Version: 5.24
✓ Dear sir I just love shopping with Home Depot You guys and girls are alsomeI was shopping with you last week and I won’t to tell you how much the man in Doors MIKE he’s the greatest helper in the world I needed a skidding door off my dinning room but it’s not standard size of 72 by 80 Mine is smaller because it’s in my Double Wide mobile home He looked everywhere but couldn’t find one the size I needed He called me couple of times and went out of his way to help me I think he needs to be recognized for a good job done The manager also tried to help me also because MIKE was off that dAY so he took a lady from the paint Department and had her to come help me She hadn’t worked in doors for 3 years she really tired also forgot her name she was so nice also Everyone wENT out of there way to help me I still have not found a door I need but that’s the way it goes sometimes Thank Everyone for there hard work I’m a very happy customer and will always shop with HOME DEPOT KEEP UP THE GOOD WORK EVERYONE I SURE APPRECIATE EVERYONES HELP GOD BLESS YOU ALL 🙏😘.Version: 6.9
✓ Password reset hellApp wouldn’t accept my password, so I did a reset which emailed me a link...clicked it and entered new password via their website...used the Safari-suggested password. Returned to the app, used the new password, and got an error that my login and password didn’t match. Repeated the process again with same failure. Finally, having seen this issue before on other apps, did a reset password but manually entered an 8 character value. This worked. For some reason many password systems accept the Safari-suggested long passwords initially, but fail when the same password is re-entered to log in. Inexcusable in 2020. The app also initially refused to accept my phone number, saying it was “already registered”... get a clue people, it is common for one person to have multiple accounts for good reasons (personal vs business) with the same phone number!.Version: 6.4
✓ Almost lost hopeI came in after working till 1am then to a training and said let me get it now while I’m here but didn’t have my card. These ladies were so helpful and didn’t let me leave without all options so I wouldn’t have to travel back uptown to come back down. At the register Amerique said she will find a way. Went to customer service where Jonae & Terry were AMAZING!!!! they helped me pay on my app and leave with my things. Even when it said I couldn’t check out. Terry looked further and noticed halfway thru my order the pick up location I entered changed on its own. She fixed it and I paid. So happy. On way home to paint my kitchen cabinets. Btw ladies at paint were amazing too. They had a rude customer and they kept very calm smiled and tried to help those who make it hard to help. They helped me pick everything I needed. Great team @ Home Depot 23rd with these ladies. ESPECIALLY TERRY! Thanks ladies..Version: 7.5.1
✓ Get With The Times…If this app wasn’t so useful it’d get a much lesser review. *Strictly the Credit Card UI.. Having to manually sign in to view my Home Depot card balance/make a payment is less than ideal at this point. Add Face ID, a pin, or at least an option to stay signed in. Most mobile banking apps have adopted other sign in methods except for you. It also looks outdated and frankly, ugly. Wal-Mart (who uses Capital One as their Merchant) allows you to link and view their card from the Capital One app. Why can’t I link this to my Citi app? Even when you sign in to this app, it takes multiple steps just to see your recent transactions. That’s one of the first thing a consumer probably wants to see. Software developers, you guys are seriously slacking. If you need to design a separate credit card app then so be it. And so I say, get with times….Version: 7.1.0
✓ All you needThis app ROCKS! Ordering and finding items in the stores even come with in store mapping! The app is a “must have” for all HomeDepot shoppers. It’s the ultimate tool for use before, during, after, and planning a shopping experience or project. Never have I ever encountered a more streamlined way to browse products in one or all stores, find my in store items when I’m there, order online for delivery/in-store pickup, organize shopping lists, plan a project, or compare Home Depot products available in my local store/all stores/internet stores. Cheers to this app and never having an uneasy or scattered feeling when shopping in the store, and never having to meander the isles searching for “that person in orange” to help me again as you now have multiple resources for all your need in ONE user friendly app. I tip my “hardhat” off to you HomeDepot. A very well done app indeed..Version: 5.22
😕 The Home Depot Negative Reviews
