Athleta: Fashion & Athleisure Negative Reviews

Athleta: Fashion & Athleisure App Complaints & User Negative Comments 2024

Athleta: Fashion & Athleisure app received 21 complaints, negative comments and reviews by users. Have you ever had a bad experience using Athleta: Fashion & Athleisure? Can you share your negative thoughts about athleta: fashion & athleisure?

Athleta: Fashion & Athleisure for Negative User Reviews

✓ Stop logging me outI would give this app 5 stars if you guys just stop friggin logging me out of the app, it’s so annoying. There’s also no save or remember email option on the log in screen. It’s obnoxious to have to constantly log in every time i want to browse the app. Retype my email, and then guess my password (I mean come on who ever remembers their password anymore). I can’t even log in using facial recognition even tho I’ve enabled it. If I’ve enabled it, I shouldn’t have to type in my password. Might as well just use the mobile website..Jeanelle S.Version: 3.25.3

✓ DisappointedThe app was working well at first I was an employee for a minute in the summer and it was awesome to be able to bookmark items that you liked to return to later and specify sizes etc before placing in your cart. I loved the front page with suggestions on where to start. It was great. But then it just stopped working. N o t h I n g will load now. No matter how many times I update it, I’ve removed it and then redownloaded; now I can’t even use the app at all anymore 🤷🏼‍♀️. And it’s constantly signing me out even when marking the ‘keep me signed in’ option. Try it out! It’s free, it’s fun for a second..Ex-exmployeeVersion: 9.2.0

✓ Great until it starts signing you out.Love these brands and how easy it is to shop all four in one app. Thing go downhill fast when you start getting signed out. I’ve had my whole cart and wishlist deleted, had orders go to the confirmation page only for me to be promptly signed out with no record of the order going through and then been kicked out for hours on end with an “uh oh!” message when I try to log back in. I really wish they’d fix this problem, it’s been happening for years..EveryNicknameIsTaken91746Version: 8.5.0

✓ Glitchy and unreliableI’m a regular shopper at Athleta — have had the app on my phone for at least a year. During the time, it’s consistently glitchy and unreliable. One major recurring issue is that “favorites” do not save — I’ve gone though and favorited a bunch of items when planning gift purchases, or major sales, etc… and it just deletes all of them instantly. I know this is a problem other people have experienced regularly as well, but it has yet to be resolved. Particularly annoying, since some sales or early access to collections is “in app only,” so you can’t always just circumvent the problem by using the website instead. Sort/filter options are also more limited that what the website allows. For a major company (including Gap/ Banana Republic/ Old Navy/ etc) — this seems like a major oversight..Almostclever44Version: 9.1.3

✓ Too many glitches lately:/This app used to be a 5 Stars in functionality. Not sure what changes were made a couple of months ago that cause it to spin when adding items to the cart. I had saved/favorite items for later & they all vanished. The app requires signing in EVERY time I open it. Even though it’s facial recognition it’s still annoying. Yes, I did delete it & reinstall it, but nothing changed..HananVersion: 8.7.0

✓ A+ navigation & shopping, D- app advantages & purchasingThis app is easy to navigate and switch between brands. However, I gave it a low rating because there’s literally no advantage to using this than going to the website. I would actually say it’s worse. Every single time I open the app (even if I was just looking at it 5 minutes before), it takes me through this annoying navigation tutorial. It also makes me sign in every time I want to do anything! For example, if I sign in to checkout, I have to sign in AGAIN to redeem any rewards and then half the time I have to sign in again to complete the purchase! It’s ridiculous. I use it just to keep track of my shopping bag so I don’t have another tab open in my browser, but 9 times out of 10 I go to the website to finish my purchase because it’s much faster..Zilaras7Version: 4.3.0

✓ Prepare to refresh over and over and overI keep hoping this app will improve; it used to work so well before about fall 2019. But since then, it’s riddled with bugs that seem to get worse and worse instead of better. The first and most frustrating problem is that I get the “Something Went Wrong” error message and prompt to refresh seemingly at random throughout several sections of the app. It’s constantly needing to be refreshed, and when it does, it either reloads the page entirely or makes me re-scroll through items I’ve already seen. I can’t get through probably 2 minutes in the app without running into this message — and it happens over and over and over again. The second problem is that the “Favorites” section has become unusable. While the icon is still shown on items (in the feed - for the most part? - but not on an item page), it’s impossible to get to your own Favorites section because of the aforementioned “Something Went Wrong” endless cycle. I’ve had to resort to putting all my “favorites” into my cart, then moving them to “Saved For Later” just to keep track of the things I like. I love Athleta and their products, but this app needs some serious love. It’s incredibly frustrating to use!.Kristajo1231Version: 3.24.0

✓ No FaceID for VisaThe new update a few days ago now requires a password entry for each login into the Athleta credit card aspect of the app. This was not the case previously and is super inconvenient to have to enter a password each time. I have enough passwords to have to remember and specifically have used the Athleta app to access my credit card account because it allowed for biometric access. Very disappointing. Please change it back ASAP! I hop on every 1-2 days and this is a huge bother now. Annoying the developers didn’t take into account their loyal card holders and ease of access..ECynthiaVersion: 4.1.0

✓ Fix it..The app is sub-par at best.. has great potential from the layout standpoint but it’s constantly refreshing and sending you to the top of the page. If you leave the app for 1 sec forget it, plan to ‘re-search’ again and scroll scroll scroll to get back where you were. It also annoying that if you favorite an item and it sells out it just removed it from your list. No other shopping app does this, what if it comes back in stock? Or I would like to keep it in mind to find something similar? Nope, she gone! With the last update the app doesn’t even work..I tried to contact customer service to no avail so here is some feedback for you.. fix it!! Especially for the cost of your clothing!!.The Doughty'sVersion: 10.0.0

✓ Recent updates are terribleI’m sad that Gap/Athleta has resorted to even more banners in the app and slower performance. My major problems with the app (as of Jan 31, 2023) 1. If you have anything in your cart, it’s constantly telling you how many people have that in their cart - aka high pressure sales - not cool. 2. Filters - the filters in this app are very slow, and it doesn’t support having multiple filters at the sale time without a major lag. 3. You forgot me? - If you click away from the app on your phone for even a minute, it re-opens to the homepage and doesn’t remember where you were seconds ago. 4. Punished for logging in - If you aren’t logged in and put an item in your cart, once you log in it drops the item out of your cart, and if it’s the last available it takes the app about 5 minutes to make it available again. 5. Constantly logging me out? - see point above for a wam-bam issue, but I’m asked to log in multiple times and often without even leaving the app. 6. Sometimes pages don’t load - they’ll show one picture, and nothing else on the screen for minutes before the user gives up. You have to go back and re-enter your selection for it to catch up. 7. The gap credit card returns do not show as negatives in the credit card detail - veeeeerry confusing. On a good note, I like the wellness features. That’s about the only positive change I can think of seeing in the past year or more..IgvcssrgbnjkkVersion: 10.1.0

✓ Sign in is always an issueThe navigation on the app is good, and it’s nice and smooth to toggle between the different stores. Great that you can combine your cart and shipping. But sign in is always an issue. The app logs me out randomly and repeatedly, and it’s weirdly tough to get it signed back in. I get a spinning wheel until it times out, even when I uninstall and reinstall the app. This has happened intermittently for the entire time I’ve owned the app, which is more than a year. I wish I could give more stars because this is the only issue I have because it’s excellent for browsing. But it’s completely prohibitive to completing a purchase. Which… is the whole point of having the app..Bettyd28Version: 8.0.0

✓ Loss of functionalityVery disappointing!!! The one thing that made up for how glitchy the app could be was the ability to switch between the 4 brands...now that feature is gone. Like many others who have reviewed the app, I have had the issue of the app jump around when you are scrolling through items. You lose your place and can’t get to where you were. This also happens on their website. Search phrases are hit or miss. You can search for the exact name of an item and it will not appear. They have to invest in fixing this as it gives the impression that you do not have it. I have had sizes appear (tall) on the website, but they don’t show up on the app. Now with the loss of being able to switch through brands...the app really becomes useless. In a time when online shopping and virtual abilities are so vital...they are really missing the boat. Absolutely love the clothes...BUT not the technical challenges. Please resolve!.Katrate6Version: 3.27.0

✓ Not as good as beforeI loved using the app. It is easy to use, holds my info, remembers my favorites, and easy to navigate. However, with the last few updates every 30 seconds (no matter what store I’m shopping on) I get a screen that says “Something went wrong. Uh oh… we weren’t able to process your request. Refresh to try again.” I was hoping this would be fixed with the last three updates, but it seems to be popping up faster. Started at every 5 minutes, then two minutes, now it’s every 30 seconds it seems. Please find this issue and solve it. I am losing interest in using the app because of this..ThatsMRStoyouVersion: 4.2.1

✓ Unable to login for 2 MonthsIt’s been more than 2 months since the app logged me out and I have been unable to login again since then. I have deleted it and reloaded several times but I see this is an issue with many users. I just launched the most recent update and still no go. This is so frustrating as it’s the easiest way for me to shop and there’s been 2-3 App exclusive launches and promos during that time. Why drive traffic to a program you can’t support? Ihaven’t made a purchase across this or any of their brands since the app failed..Youcan'tgettherefromhereVersion: 8.4.1

✓ Bad to… uh…This app was pretty consistently buggy (favorites not saving anywhere but the app telling you that your non-existent favorites sold out, constantly refreshing so you can’t even answer a text without it kicking you back to the beginning, etc.). Today’s update though? The app just crashes without even loading. My phone iOS is up to date, so idk what is going on. It’s still pushing notifications, but the app doesn’t work at all. The feedback link just takes you to the customer service page on Athleta’s mobile site with no option for the app. So here’s my feedback: get it together with this app already!.Skali1647Version: 10.0.0

✓ The worst app I ever had on my phoneI never ever left a review for an app. But here I am! The developers of this app should be ashamed of themselves. This app is absolutely unusable (and others from the family - Gap, Banana, Old Navy). Not just it stores nothing in you cart or searches. It messes up your address book, or payment selections, or discounts. The moment your phone turns off the app is gone like a ghost. What is also gone is half of the stuff you went through so you have to start from the beginning. Magically disappear in items in the app. Have to start over all the time. I cannot say enough bad things about it. It crashes, it fails to connect. Any issue you can imagine is there. And the one you can’t- also happens..JamieSurvivorVersion: 9.1.4

✓ I love Athleta. Hate their app.This is one of the worst shopping apps I have used. I am giving up on it and will just use the website. I have so many problems logging in because of the user interface on my iPhone. I finally figured out that the app doesn’t display or work properly on the smaller iPhones. It displays fine on iPads or iPhone Max phones. I enter my username/email but there is no place to enter my password and it won’t let me advance without the password. So basically I can’t use the app on my phone. So frustrating. The app has had glitches like this for the past year. I wish Athleta would fix this since normally it is so much easier to shop on an app rather than logging into the website..JeniferleBVersion: 3.28.4

✓ Love Athleta, but the App Is TERRIBLEThe app is slow. It resets frequently so you loose where you were browsing. It asks you to log in to your account multiple times in a session. It walks you through how to navigate the app almost every time you log in. I keep hoping that these basic functions will be fixed with app updates. Alas, I fear they never will be. It’s so bad that I have to pull out a good old desktop browser anytime I want to do some online shopping at Athleta. Even shopping in Safari is better than the app. I have an iPhone 13, so I don’t think it’s an issue with unsupported technology….Reviews by Emily SVersion: 8.8.1

✓ Crashes like a sloth with narcolepsyOk guys, I LOVE Athleta and I love the layout and feel of this app, but seriously, I cannot even scroll down an inch without it crashing repeatedly. Like, ALL THE TIME. I keep it up to date, I reinstall, I clear data, but to no avail. It never remembers my thumbprint or password even though I tell it to literally every time I log in. It’s extremely frustrating for an app that is supposed to make browsing easier. I have started going back to the website to browse because I am so done with all the bugs and glitches. I wanna give you a second chance though because I love everything else, so please fix the issues! <3.ErunnermammaVersion: 4.0.0

✓ UselessNever once has the app worked on my iPhone 13 Pro. It just never loads. I either get a blank white screen or a spinning Athleta logo. I’m now even more upset because the link here in the App Store for “App Support” just links to the feedback section of Athleta’s website. There is nothing about app support there, so I started a chat, only to hear, “I am sorry but I am unable to help you with any app issues.” So I then asked if there was anyone else I could talk to about it, & the associate advised they’d fetch me the customer relations phone #, then the chat dropped & that was the end of it. Athleta - PLEASE do not make it so certain perks are ONLY accessible via the app, when the app itself does not even function for some people. This should be a no-brainer. I’d rate it zero stars if I could. Athleta’s clothes are amazing, but their app is somehow still totally non-functional for some people..Mmccullah17Version: 11.1.0

✓ Terrible glitchesI love the athleta & BR brands but I’m getting so fed up with their apps. They jump around all the time and refresh when you are scrolling through, and you can’t find where you left off which is aggravating. It logs me out all the time also which is quite irritating to have to log in all the time even after I saved my password about a hundred times. These issues need to be fixed, it was happening when I had an iPhone 8 and it evens happens with my new 12. Website online does the same thing sometimes. Need consistency and better reliability..Feckingib299Version: 3.27.1

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