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- 95.5SAFETY SCORE
- 4+CONTENT RATING
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Southwest Airlines App User Positive Comments 2024
Southwest Airlines app received 103 positive comments and reviews by users. Can you share your positive thoughts about southwest airlines?
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Southwest Airlines for Positive User Reviews
✓ First Class AirlineMy experience flying all over the world is why can we not have a airline in Europe with brilliant customer service like Southwest Well done Stewart.Version: 7.10.0
✓ Southwest Air’s Star QualityThe Customer service, attention to detail, and personalized care for each passenger is second to none. One forgets that they are traveling at a discounted price. Cocktails are served for $5.00 (pre and post Covid) and soda is, of course, free. Two different passengers commented that they had used another airline, but found that the discounted rate was just a base rate before being charged for other “essentials.” At Southwest, two checked bags are free. The biggest significant difference that one finds in first class, on other airlines, is that they have larger seats. My brother is 6’4”. But, he is quite comfortable in the first row on Southwest. Frankly, most airlines have “skinny” seats. I am 5’2” and lean, but, I miss the extra room that flights once had. Of course, I remember when we used could order our meals in advance which were served with metal utensils! Thank you, Southwest, pilots and crews. You are the airline with a heart and true “transfarency!”.Version: 7.12.1
✓ Enjoyed check inLove using the Web site and App Check in was a breeze. AC could take a few lessons..Version: 6.11.1
✓ Kicked off planeI am unbelievably just made by the way I was treated by Southwest Airlines. My mask slipped on my nose because I have a very small face. Stewardess did ask me to put it up and I did. I had my mask on the entire flight except when I was eating.I deep boarded the plane and our connection and then go back on the plane. It was very hot and I was having a hard time breathing. I asked for some water and they told me they were not serving any beverages on the flight. I was having a really hard time so my friend asked the flight attendant again for some water. They did bring it over and I drank it and I put my mask back up. Then I was approached by someone who works for Southwest and asked me if I was having a hard time breathing. I told her I got some water and I was OK. Then another Southwest employee asked me to get off the plane. They kicked me off the flight with nothing. An airport in a city I know nothing about. I had to tell them I had medication on my checked bag and they finally got my bag off the plane. I went down to baggage claim and had to ask a cab driver where I should go. I’m at the Holiday Inn express now and I’m waiting for my flight for the morning. Thank you Southwest for ruining my vacation and I will never fly your airline again..Version: 9.2.1
✓ Check InDownload Southwest app great idea , Love to book flight with Southwest best services , great agents.Version: 10.2.2
✓ A bit confusedAwaiting the boarding of my most recent flight. I was so happy that I was able to get such an early boarding spot, but then watched as around 15 people boarded when pre-boarding was called. These were not individuals with obvious health challenges, in fact quite a few were together and as they stood and waited beside me, we joking at how they asked and were given pre-boarding. I fully understand that not all health issues are obvious, but then they are joking about how they got it, and then what really troubled me, is that the gate person boarded them before at least four individuals who were in wheel chairs. Customers who walked on board, were boarded before individuals who were in wheel chairs and probably needed the front seats more. This ain’t the first time I’ve actually been sitting and speaking with individuals who have been given pre-boarding, when they had no medical condition. It’s just frustrating, that things are not being handled fairly for everyone..Version: 9.1.0
✓ So easy with SouthWestThis airline is so awesome, funny and relaxing….Version: 9.6.1
✓ Best airline in the worldNo doubt about it!!.Version: 8.1.2
✓ Amazing service.I have flown Southwest over the previous years, but not in the last 7. Our trip from Spokane to Kauai recently however, showed how far this airline has come. We travelled with a 1 yr old as well. The service we received was amazing. The leg room, excellent. Friendly and happy employees. This airline puts Canadian airlines to shame (we’re Canadians that live near the border). I will make the drive to Spokane and fly Southwest any time it works to avoid using a Canadian airline. And the price! Not even comparable. Thank you for having great customer service in a time where sadly, such is rare..Version: 10.2.2
✓ Check inThe process for checking in is quick and efficient.Version: 6.8.1
✓ Best appBest app to use for booking.Version: 6.7.2
✓ Best service for average flyerI have flown Southwest for years and their service has improved steadily. Their personnel are friendlier, polite, and go the extra mile to accommodate their passengers’ normal requests and needs. Their prices are reasonable and the no change fees are wonderful. I also love the 2-bag limit at no extra charge. Seating is easy with their no assigned seats by their first-come, first serve check in policy with the choice to purchase the Early Bird option. Their vacation packages are a good value, also. It’s really not complicated to book flights and earn points with their Rapid Rewards program. However, since the pandemic, they’ve lost personnel so getting customer service via phone involves a much longer wait. I hope they restore their 24-hour phone service as it used to be. They’re truly helpful with their special needs passengers, too, from the check in all the way to boarding. I plan on continuing to fly Southwest in my travels. Vicki Payne.Version: 10.11.3
✓ Quick and convenient flight checks credited me over 12,000 pts!!Having quick access to me booked flights and updates saved me over 12,000 rewards pts as I was reviewing my holiday travel plans. While checking a booked FLT from 2 months ago, I investigated any options to change my FLT time on that date. In doing so I noticed my EXISTING reservation had the lower fare tier open up (which was not the case when I booked) …I was able to change my tier with a touch of my screen and keep my same FLT while getting over 12,000 reward points credited to my account. I am an A List Member because I choose SWA over any other company for my travels and those of my family’s. I HAVE FOUND THAT They are the most CONSISTENT airlines on EVERY LEVEL..customer service extraordinaire, flight times without major disruptions and 24 Hr live Customer service agents at the ready…kind and helpful. Sticking with a proven airlines company who’s decisions from STEM to STERN have been A+. Wise leadership and forethought purchasing/locking in 2yr ADVANCE fuel prices during fuel cost hikes lead to them providing a level of security for offering fairly priced fare costs..Version: 9.12.2
✓ Ease of changing flightHi. My daughter was at work when she realized her mistake of ticket dates. She called me with her flight number and asked me to change it because she was so worried tickets will be sold for the weekend she really wanted. There was a real sense of urgency and I have never done this before, so I was kind of nervous. I have to say it was a lot easier to do, than I thought it would be. I appreciate that. I was very disheartened to see the difference in ticket prices. She was so happy to get to come home for $147. The price what kind of shocking to me, but I guess that’s what we get for our mistakes. Also, I think the policy stinks when it comes to being in this frequent flyer club. I bought several tickets for my daughters, but I don’t get the points when I pay for someone else to fly. I feel I should get the points, whether I’m paying for my own ticket or for either of my daughters. I would’ve had a lot of miles by now, but I didn’t realize I wasn’t collecting them when paying for others to fly. Just my two cents. Thank you. Christine Griffin.Version: 9.11.0
✓ Not as Good as the WebsiteReasonable to navigate, but some functions are hard to find. It seems my flight is easy to find, but I cannot directly check in my companion fare person by direct link. The checking in the underage kids linked to my reservation requires me to exit app and check them in separate. The web page makes this simpler by at least showing their reservation numbers, but the app only shows the companion after some searching. And the dogs? Why can they not be checked in online? Just like a TSA document, flier status, etc, why can I not post their medical certificate and until it expires (assuming it’s not renewed), check them in online? You already charge me $95 each way for each 4# dog, take away my right to bring a carry on (22#), and then make me see an agent to add what extra review? Try to be a leader - change the process now, do not wait until “the industry” makes the move. Serve your customer needs first where it is a reasonable request..Version: 6.8.1
✓ Thumbs up!I enjoy travelling with southwest very much, I find them easy, the app is straightforward and the staff are friendly at the airport!.Version: 5.1.0
✓ Southwest CaresI made a reservation for my 50th class reunion for the end of September from Tampa to Baltimore. In the meantime, I had monitored the health of my sister-in-law who had early onset dementia and was not doing well. I changed the flight first to the 13th. Then I changed it to the 3rd as she was getting worse. Finally, on the 26th of August I was informed he had a few days left so I looked at the schedule and decided the 27th would have cost me too much to fly so I called to schedule for the 28th. I called as I also had to change the destination to Philly instead of Baltimore. When I told the gentleman on the phone the situation, he asked me if I wanted to fly the next day and I told him I would love to but could not afford the expensive flights. He said hold on a minute and came back and said he arranged for me to go the next day at no extra charge. I couldn’t believe it and was in tears. Because of him and Southwest caring, I made it in time to see my sister-in-law before she passed..Version: 9.9.2
✓ RicnRusVery easy to navigate and user friendly..Version: 6.6.1
✓ Great AppNeeds updating to show connecting flights and details.Version: 2.3.0
✓ Awesome appQuick and easy to follow 😊👍 recommended.Version: 5.6.1
✓ Early Bird CheckInLove the Early Bird CheckIn feature! No more scrambling to find a computer and login 24 hours before a flight to get boarding passes. It’s automatic and I login when it’s convenient for me. Not too expensive and the best part is you always get Group A boarding!.Version: 10.3.1
✓ Travel from Syd to Oakland CAEasy to check in on mobile phone from Sydney airport before flight depart for LA..Version: 10.4.1
✓ Mrs DebbieDebbie, call center at 5:30am EST June 16, 2020 Debbie brought a smile to my face, God Bless Her.Version: 7.5.0
✓ Maw flyytBLI wa-OAK ca so eeeezi to navigate the syyte.Version: 9.10.1
✓ Southwest tech knowsWhat a great app. Just started using it and the security is high and everything works as intended. Fields are intuitive and well thought out..Version: 5.1.0
✓ Fly Southwest, not Jet Blue, Not Frontier.I’ve flown southwest so many times that I got spoiled. I had to fly Jet Blue one time and it was very nearly a disaster. Don’t risk it. Just fly Southwest, and you’ll be treated with respect, and they’ll try to work with you to get you onboard if a problem comes up, instead of trying their hardest to throw their metaphorical weight around and keep you from boarding. Southwest is very pro-vet / pro-military too, and they’re very generous with their baggage policy. I would also recommend Southwest over Frontier, who I have also recently flown. Frontier is sometimes half an hour or even nearly an hour late … and other times they call you late (even when you’re there more than 10 minutes before takeoff). Southwest is still my preference even now years and years later after I wrote the 1st half of this review, which I guess was saved in here from my last bad experience with Jet blue almost a decade ago..Version: 10.9.3
✓ FlightVery Easy to use website and App..Version: 5.10.50
✓ Best airline on the planet!Wish they’d fly to more destinations - like Australia 😁.Version: 10.10.3
✓ Awesome app and airlineIt has been so easy using the app to find out information and to check in Southwest is the only way to fly.Version: 6.10.0
✓ Mr Pat BI took Frontier Airlines, oh my goodness! They shouldn’t be in travelling business, if I was to regulate airlines, Frontier airlines would never exist. Thank you southwest for all you do for Americans, every company should learn basics customer service from you!.Version: 10.8.5
✓ I love SouthwestI love coz they are affordable. The only negative I always encountered there every time I used this airlines is their Staff/Crew on the Counter. Rude and They don’t have proper management what they’re doing. As long as they can take all their passengers in the Aircraft that it. Lacking of Customer service Care, they do not know how to alleviate the concerns or issues of their customers. It’s was my first time with them. My last trip their was I missed my flight with them not only once but twice same day and time. Coz the instructions of the Crew in the counter was not directed to my question. She just said catch the next flight and she didn’t told me that I have to update my flight ticket. coz she seem so busy on the computer etc. Anyway it was terrible and horrible experienced if I remembered those. All the Staff in the terminal counter of SW are lacking of proper training. Inside the aircraft it different they’re Friendly and Professional crew..Version: 8.1.4
✓ Great serviceSince they updated their flight credits to never expire, it’s honestly the first carrier I will look to to book a flight from now on. The app is fantastic and very easy to use..Version: 10.2.2
✓ Account RetrievalI love SWA and the app is great. My only bit of criticism is the ability retrieve a forgotten password/username. I am just now getting back into traveling and haven’t flown SWA since before the pandemic. Needless to say, I had forgotten both my user name, pass word and Rapid rewards number. It appeared you needed to RR# for pretty much everything and had I had it to begin with this process would have been easier. My email address was and old work email so my verification process was limited. With out the RR# I couldn’t even get to my security questions. My only suggestion is have the ability to set up a phone verification by voice or text. My email has changed but I have had my mobile number for 20+ years. It would have simplified the process. I even tried setting up a new account but couldn’t because my email had already been used and luckily when I restarted traveling my email from 3 years ago still works now with Hyatt so I got lucky and was able to authenticate myself. The process was a little cumbersome;however, with that said, I appreciate the security of my account. Just a friendly observation but overall I will fly SWA as much as possible. My hotel is the host hotel for the crews in When they overnight in tulsa and I love working with Aaron Karen’s and Sonya. They are fair and decent people and so are the crews that they represent. Keep up the great work!!!.Version: 9.8.2
✓ 👍Wonderful, friendly, and great prices! Love Southwest!! We don’t get to fly too often but we always book Southwest!.Version: 6.11.1
✓ Outstanding reservation individualMargot in your Bozeman gate agent was absolutely a lifesaver. Although we had to rebook to another flights April 4 to April 5 as it was totally my fault. At some point in time in early December I must have mistakenly pressed the spam button and any correspondence from Southwest Airlines went into my Spam file. I therefore never received the flight change Southwest sent to me. We arrived at the Bozeman airport for the 10:40 am April 4th flight Denver then on to IND. Margot told us we were scheduled on the 5:55am flight which obviously had departed. I thought she was giving us an April Fools Day (late) joke! No joke! Although my husband and I now have plans disrupted as we are going to our grandsons wedding in Indianapolis, Margot was a breath of fresh air and rebooked us for April 5 at 5:55am. Unfortunately I had to spend another $160 to get us the Early Bird “A” seats as we lost those due to my error! My husband has trouble walking so we need to take care of him! There are gate agents and there are gate agents…Margot is definitely a Southwest Airlines asset and should be commended for great attitude and outstanding customer service! Thank you again Southwest! Thomas and June Russell.Version: 10.3.2
✓ KarenEasy and efficient to use..Version: 6.2.50
✓ Pleasant and helpfulWell organized, pleasant and helpful! Two free check in bags is such a treat. Always fly with Southwest if possible..Version: 6.11.1
✓ App works okayPretty quick and effective !.Version: 9.6.1
✓ Southwest my Goto AirlineSouthwest is my Goto Airline! Southwest (SW) has been my Goto airlines for the past 14 years since my oldest daughter starting traveling for Debate competitions and my other children followed. SW’s customer service has always been on point, helpful, and quick service-faster than most. They are a passenger friendly service with luggage + carryon, airfare + exchanges! They still put the passenger/customer needs a part of the equation when you are PLANNING a trip! Keyword here “planning.” Most of us don’t always know what outcomes of our trips may be. Take a college student athlete graduating.. that student could have a date for you, so you purchase the tickets in advance in order to get the best pricing. Four weeks later the college changes the date of graduation, and you are left with only 2-3 wks before the new graduation date, having to change all your plans! SW, has always helped us with unexpected changes w/o penalizing with outrageous fees for things we couldn’t prevent or needed to change. Thanks Southwest for being our No.1, Goto Airline Service. I am grateful for all your service. I am grateful you service the needs of your customers where possible and being there to help. Denise.Version: 10.4.1
✓ First TimerFirst time using South West, their booking website was so user friendly! Awesome.Version: 8.10.0
✓ GreatHello This is the first time I have used online boarding passes. So far this has been great. It is a shame that I cannot use my drink coupon on this flight. Considering I have purchased it in my flight pricing. I think they could use anti viral spray to sterilize the drink cans if anyone worries about this sham going on. Hopefully everything will go according to plan? This is the first time I’ve flown in over five years. The enforcement of rules that aren’t law has prevented me from being comfortable spending my hard earned cash with companies that blindly follow communist agendas. But, that is for another topic another day. I am looking forward to my trip and seeing my family. Southwest prices are fair and I love! That this company has gone against the trend of charging for bags that are normally expected for a trip. I know some people try to be cheap and take advantage of companies by over stuffing their carry-ons. It’s not right. That’s why I have chosen Southwest to be my favorite airline. Because they are helping the American people make more things possible by not being greedy with charges. Thank you for being the best. I am a Texan also. Thank GOD!!.Version: 8.12.0
✓ And you wonder why people get upsetI have flown for your airline for 20 years and never had an experience like this. First your airline boarding person decided to early board with no notice or change to your app boarding time. When I showed up on time almost the whole plane was already boarded at 10:25. I then questioned him and he told me to calm down and he had no idea what the policy was. I told him I had A boarding and when your app took time to download the boarding pass (due to it doing one at a time and I was with my family) he was an absolute jerk and said well it is not ready and let others go who were the last stragglers of C boarding. He did this two other times as I was waiting for your app to download my children’s boarding pass. I said to him “you are now being a jerk” to which he said well it wasn't going fast enough. I told him this is your app and how you have people board. He did not care and said oh well. Absolute horrible service! Your flight attendants on the plane did a fine job of helping me after this occurred and calmed me down. Due to this I had to split my family. And get jammed in the back..Version: 9.4.0
✓ GreatI live in UK and for some reason never downloaded. Confirm its now super easy to check in, see next flight, book, and gain the points. So converted. Works well..Version: 9.9.2
✓ Awesome appEasiest and awesome app to navigate ❤️.Version: 9.7.5
✓ The Best AirlineSouthwest makes everything from booking, checking in to boarding so easy and efficient. We LOVE southwest!!!.Version: 9.4.0
✓ Simply the BEST !I am not American, but I am here 4 months a year, and I only fly Southwest in USA !.Version: 5.1.0
✓ Easy to useSuper easy to navigate. App is reliable. 10/10 would recommend..Version: 9.7.5
✓ MemoryThe app doesn’t remember the confirmation number..Version: 7.3.3
✓ How can I retrieve my boarding pass?I checked in via a laptop and can’t seem to retrieve my boarding pass to the mobile app..Version: 6.11.1
✓ Easy peasyBooked flight in the uk and all went swiftly.Version: 6.11.1
✓ Love traveling with SouthwestI travel alot with Southwest and love it. I find Southwest very efficient, always on time and the staff are fun! I love the fact that you’re NOT CHARGED EXTRA FOR “2” 50 lb bags and I like the opportunity to choose my own seat. I choose Southwest whenever I can. Keep up the Great job and thank you..Version: 10.4.1
✓ From AustraliaHi I think you’re web site is great to use and very easy, the only one thing I find hard is trying to get to use my previous credits online,I find I need to call an operator to get them back and calling from Australia makes it hard. I really like the fact I can change my flights right up to the last 10 minutes before my flights. Your baggage allowance is really good compared with United and American Airlines only giving us 1 bag each, nothing else I can say except a great Airline and excellent value for money. Thanks Mal BT South Australia.Version: 9.11.0
✓ SmoothIt is so complex to book and check in. I love the reminders to check in and it’s so easy to download the passes into my wallet..Version: 9.4.0
✓ Great systemWhat a pleasure to find a company that is so easy and accommodating to its customers.Version: 7.2.0
✓ Awesome experience with Southwest!Transparent, no fee for changes, two bags free …. what else you need! Super excited to take my first Southwest flight! Thanks Southwest!.Version: 9.5.0
✓ Southwest loveSouthwest has always been really good to my family. We are a family of 8. 2 adults and 6 kids. Always super stressful traveling with so many kids and the people at southwest have always been good to my family. But now most of my kids are grown and I’m divorced now. But southwest is still the same caring people they have always been over the years. Thank you I will always fly with southwest. And one other time I can really think of is when my father pasted in 2012. I had to fly there on a days notice and then when flying back home with my fathers remains the TSA staff was very respectful when it came time to pass through security. They had the utmost respect for my fathers ashes. Then I get to the gate and I was stopped by one of the southwest employees and I was told I would be boarding early because I had my fathers remains and they made sure that I had a place to put my father next to me while we flew home. So for the long review but it’s 100% true. Thank you for helping others..Version: 7.12.1
✓ How Airline Apps Should Be!The Southwest app is fantastic, I love it. It's attractive to look at, easy to use, well laid out, has lots of functions and is free! Great job guys!.Version: 0
✓ Genders...When signing up there is no “non-binary” or “other” selection for gender In my case I am not either of those (I identify as male) but you may want to change that as it is discriminatory.Version: 6.9.0
✓ Top RankedFirst time traveller. User friendly App that works with out any glitches..Version: 9.5.0
✓ Upgrade regretHello I had paid for upgrade and had not received any benefits no onboard drinks or preferred seating, nothing, as an extra for the additional $190 . I want to know what I received for this? Sincerely.Version: 9.10.1
✓ Love SouthwestI always fly Southwest…..the ability to change flights with no fee is a real bonus… Carolyn.Version: 9.3.0
✓ Booking FlightsMobile app not compatible for booking flights on iPhones ... A list flyer and am debating switching my go to airline due to this inconvenience. Only negative.Version: 6.9.0
✓ Southwest employeesI was not accustomed to flying when I first boarded your airline in 2017 I think it was. And I need assistance to and from the gate. I was helped and treated so respectfully by the airline except for one person who helped me with the wheelchair in the airport at Chicago O’hare. He didn’t want to spend his time pushing me and he made it quite clear. He was very rude to me. I have since flown into Midway as suggested by a friend. He said they were much better there and that is true. I was treated very nice every time I have been through there. I love flying Southwest. Everyone is so courteous and helpful to me. Believe me it really makes a difference how you are treated. The first experience almost made me just stay home forever rather than ask for help. But my friend encouraged me to try Midway and I’m glad I did. My friends live in Monee, Illinois and I was able to attend ones’s wedding and about to go to another friends wedding. I love Southwest Airlines and the free two bags is a huge perk. Thank you all for making this airline the best!!!.Version: 8.1.2
✓ Perfect ModelI love the business model of Southwest. People are treated equally based upon needed. There is no classism built into the business model of Southwest. Those with greatest needs are serviced first and then everyone else has an equal chance to sit anywhere in the cabin of the plane they choose. No curtains being pulled to divide customers based upon class. I love this! At the most, you can pay up to $50 to improve your number in line for entering the plane. This fee is not so high that only a few can afford it and it’s the max fee, your fee could be as low as $15. The pilots and flight attendants are friendly and seem to enjoy their job. They deal with passengers who out of compliance with federal regulations (such as being on a phone call after the door has closed when pushing away from the gate) in a friendly and gentle manner. If there is a Southwest flight available for my trip, I will always choose Southwest over any other airline available. Thank you, Southwest. We see the efforts your company is making to do good business. You’ve earned a loyal customer in me!.Version: 6.10.0
✓ Difficult to Book Two people using travel fundsI tried to book a trip for my wife and myself at the same time (2 travelers). When it got to the payment portion I tried to use travel funds from another trip that was cancelled during COVID last year. We had booked that other trip together (2 travelers) and consequently we both had the same confirmation number. I was able to only apply the funds from my half of that other flight, but when I tried to add the funds from my wife’s half of that trip using the same confirmation number but with her name, the app wouldn’t allow it and said that confirmation number and those funds (for my half only) had already been applied. I eventually had to cancel the reservation, go back into the app and book my flight separately, then book my wife’s flight separately before I could apply the travel funds. Not a very user-friendly app, especially when you have to go back and re-enter ALL of the passenger info again. I’m not impressed with the app!.Version: 8.5.0
✓ Southwest Airlines 5 StarBeing an overseas traveler I always book Southwest for our flights Great airline great service.Version: 6.8.1
✓ Beware Southwest VoucherI received a Southwest 100 voucher from Southwest after spending several hours delayed in the airport. I was pleasantly surprised until a attempted to use it but needed to cancel due to family emergency. What they FAILED to tell me is the voucher number changed to the flight I cancelled thus when I attempted to use it utilizing the voucher number it wouldn’t let me. I attempted to call southwest but this was during the hurricane emergency and several of their customer service locations were not available. I certainly understood that so I went ahead and scheduled my flight WITHOUT the voucher credit. Finally I got ahold of someone who said they could extend for another year because of my trouble and they could see where I had flown again with the voucher but they encouraged me to wait a couple of more months to call and extend since they could only do it once. I did so but the person I got said no. I explained to numerous phone calls and what I had been told but again was said no and no dialogue had been entered into my record. Be careful with your voucher IF you receive one. Southwest does not have the customer service it use to have..Version: 5.3.1
✓ ClusterPrior to this trip Southwest was my go to airline. However after this trip it may be a long time for them to regain my trust. It took 18 hours to fly from San Antonio to Las Vegas. Which included loosing my luggage until the last night of my stay. I had my tablet in my bag so I showed the baggage folks where my bag was but they said it will come in the next day. I called the next day and talked to corporate and they gave me the number of the airport. I called that number it went to voicemail and said it was full then routed me to another number where it just hung up. So for two full days my bag sat at the airport but no effort to call or deliver my bag. Finally I ubered to the airport to get my bag before the wedding but at the same time they finally sent the bag to the hotel with no notification. So more wasted money on Uber for a unnecessary trip. Not to mention having to buy a shirt to be able to attend the rehearsal dinner. I have not talked to southwest about this other than the baggage team but will do so..Version: 8.6.1
✓ Just LUV It ❤️❤️You guys follow what you preach - your Luv ticker symbol is very apt to what you do with every check in 👍👍👍 - 3 Cheers to you all !!.Version: 5.1.0
✓ ❤️I love flying Southwest. I usually am one of the first to board and I prefer a seat in the back. However, my biggest complaint, is when there are delays. The delay is not the problem so much. But, when I have a connecting flight, and now only have a short window to get to my next flight, perhaps the airlines should consider letting connecting flights people off first. My last flight I paid extra for early boarding. My flight was so delayed that I made sure to sit in the closest seat near the front. Even so, by the time I got off, I was literally running to the opposite end of the airport to get my connection. The plane had already started boarding when I got there. What’s worse, the flight attendants knew I had a connecting flight which started boarding before the door opened on the flight I was currently on. Perhaps, when delays happen, it would be polite to let people who have connections get off first. Especially when the connecting flights are that close to leaving. Delays are going to happen, I’m good with that, but show some appreciation to those of us who have connection and a short window to get to them. ❤️.Version: 6.9.0
✓ Dr Sue E PressmanSWA is always my first airline of choice. The customer service is the highest, in my opinion, in the airline industry. I once lost my wallet on the flight. Not only did they find it and contact me, but it was sent to the headquarters and mailed back to me with everything in tact!!! Including all the money!! Southwest Rocks!!! Please; never go out of business!!! In contrast, I once left my beautiful leather jacket on a Delta flight. The plane was still at the gate and when I realized, almost immediately, that I had left the jacket in the overhead bin, I reported it to the gate attendant. I got no help and never got the jacket back. One other time with Delta, I had to check my bag at the gate because the overhead bins were full. That had valuable personal items in the bag. The bag was stollen, no ID put into the computer and I never got it back. For at least 5 years I have put Delta airlines out of business, in my mind. Again...Southwest is the B E S T!!! Every other airline and many other industries can learn a lot by paying attention to the SWA business model. Dr. Sue Pressman Licensed Professional Counselor Certified Career Counselor Board Certified Coach.Version: 6.5.2
✓ Too easyApp is easy to navigate, find information and make changes to reservations. Flawless..Version: 9.11.0
✓ Easy to useGreat app for booking economic flights.Version: 8.7.0
✓ Best airline everHad to change 3 times my flight, no additional fees! This airline should be the standard to all airlines!!!.Version: 8.7.0
✓ SW you’re the greatest!I’m a senior and have always felt secure flying SW. Thank you SOUTHWEST.Version: 6.9.0
✓ GreatGreat app easy to use. Happy customer! ❤️.Version: 7.2.50
✓ 5 Stars All the WayLove the Southwest experience. Have never had a bad experience yet. Right from start to finish it’s the best bang for your buck. Reliable, convenient, people oriented, great service. Thanks for all that you do!.Version: 6.11.1
✓ Service & websiteExcellent service and website..Version: 5.8.51
✓ SouthWest RocksKeep Rocking your Awesomeness Southwest 💪🇺🇸💕.Version: 10.7.2
✓ BookingJust like to say as. Canadian who now flys out of Buffalo NY it’s a pleasure to use the Southwest Airlines app to book flights, it’s so easy and hassle free. I will recommend to all my friends and family. Bill Campbell.Version: 7.3.3
✓ Good app overall, enhancements neededThe app is great if you’re booking your standard one way or roundtrip fares. It would be nice if you could book multiple destinations and legs of a trip within one booking in the app the way you can on the website. Also, it would be great if you could purchase inflight wifi from the app since our credit card and info is already attached there. Currently, you go through the website and browser. Also, if southwest could figure out a sign-in situation for the wifi to use on more than one device you own, that would be great. I had to pay $8 twice because I purchased the wifi on my phone first and then realized I needed to get work done on my laptop but could not use the same connection on more than one device. I believe Delta has figured it out, but it would be a great enhancement so I’m not double-paying or have to change my phone plan to use that as a hotspot for my laptop. If we’ve paid for wifi, it’s fair to be able to use it on multiple devices you own through some sign-on feature..Version: 5.1.0
✓ Very goodAlways had very good experience..Version: 5.4.50
✓ South west experienceAfter being restricted from travel for over a year it was refreshing to hear the upbeat help when calling into southwest for help with my companion ticket. Employees who were proud of Southwest 50 years in business and thru the covin pandemic that they did not lay off employees. This did not stop at the phone call. when arriving at the airport I was not familiar with the smart phone check in. I question another southwest employee regarding the lack of our TSA Pre check on the screen, she was happy to show us that it was there on another screen that we were not aware of. Upon boarding the plane the crew chief and the pilot had a very good entertaining dialogue that exhibited a up beat and positive attitude that is hard to believe after a year of uncertainty. Upon arriving at Ft Lauderdale the pilot came out and thanked everyone for flying Southwest. From my first time flying in over a year I must say you are doing something correct and it is showing in your Employees. Russell Wantz.Version: 8.1.4
✓ Love southwestThe apps great. Flights have been good and includes baggage. Very happy.Version: 5.12.0
✓ Best Airline ever !!Love Southwest they are the best!!.Version: 6.11.1
✓ No need to call “Customer Support” for this need.Needed to change a ticket; departure airport and date. I initially called Customer Support. There was a wait period and the system offered a call back. Since I was on my landline with the information needed on my mobile device. I contemplated waiting for the call back but while looking at the mobile I saw that I could possibly do the changes (modify) myself. I declined the call back and proceeded to MODIFY my flight requirements. The process was GREAT including paying the delta of the fare with my card that was on file. Additionally I could have paid with other options such as Apple Pay and Paypal. In this case the need for human intervention was not needed. However there have been times that is has been needed. So Southwest please do not eliminate your human access/contact for your customers even as AI becomes more prevalent. This will be a major differentiator for your airline. As a cost of doing business. Your overall profits will be rewarded. In summary- instead of waiting 16 mins for a call back. I was able to handle my business with Southwest in under 5 minutes. Again the process was Great!!.Version: 6.9.0
✓ SW saved my bacon again.My recent trip to New Orleans found me a little tardy arriving at the airport. The SW Skycap couldn’t put my luggage through so I went inside to the desk. They put a late check in label on my checked bag. Of course it showed up on final arrival even after a plane change. Solid #2 was when Norwegian cruise lines arrived 2 hours late in port, threatening my outbound flight. Norwegian kept me on the boat for 2 extra hours for no reason, so now I had to get to the airport 25 minutes away by taxi. Arriving at the SW gate I thought my plane was gone, missed my flight, had to stay overnight & find & buy another flight. Instead, my SW flight had been delayed, I waited an hour or so & everything worked out. SouthWest Airlines us my #1 choice for air travel. They get it done!.Version: 7.2.50
✓ Try something new…..It would be great if you could make the extra charges to be in section A, especially section A 1-15, count as 1st class and have no middle seat. It’s not fair that some obese person on standby gets to encroach their fat arms and buttocks on my space when I’ve paid $100 more than they did just to get a window seat. The crippled should need a plaquard to be boarded first BY THEMSELVES as well. They have to do that for a parking space……I’ve been on way too many SW flights where those jerks are no longer crippled upon destination and can pull bags of the carousel like professionals. If I could fly more comfortably on a nonstop flight from STL to MCO with a different airline, I would. I make this trip as often as I can to see relatives and with the Mickey Mouse factor in Florida, and all the unruly brat children on flights to and from STL, the flights are less than comfortable if I don’t upgrade on SW. it’s a shame..Version: 9.11.0
✓ Awesome app.Easy to change flights …..Version: 8.11.1
✓ Great pricesLooked on other flight search apps then found this one right on southwest app. Cheapest snd a nonstop.Version: 8.10.0
✓ Love SouthWestI travel for my Company and have the choice of airlines. My choice is Southwest. One great example of WHY: on February 17 on flight 5, I was waiting to call for boarding. I was sitting at the end of a row of seats - one empty seat in between myself and an elderly couple. Here comes the captain (Captain Mark) - got his name when he announced it after we boarded - and sat down with the couple to speak with them to explain that it was not normal to have to change planes but he assured them they would get to their destination on time. I was listening as it was so touching - the man was so grateful that the captain took the time to come talk to them as his wife had a doctor appt and could not miss it! He even took the time to pull up the layout of the airport destination on his iPad so they would know where to go. (Made my eyes leak 🤗). The Flight Attendants have a tough job on every flight keeping everyone happy and safe. Kudos to all of you! Love the positive energy and sense of humor. Respectfully,.Version: 9.2.1
✓ CheckinLike any other airline, Southwest need to permit checkins for all the passengers who are on the same ticket with same reference number. This will save quite a bit of time for travellers by avoiding multiple logins and increases the efficiency. Airline also will benefit by improved image which will result in increased sales..Version: 6.11.1
✓ Be careful repricing existing reservations when your flight price has gone downI love SW in general, but recently when there was a fare sale, I thought I’d check to see if my current reservations had gone down in price/points. I checked a round trip flight with the same days and times and saw that it would save me 5406 points. Great. So I went to “manage my reservations”, brought up my reservation, clicked change, and it indicated that the same days and times would only reduce my total points used by 1544 points! That’s messed up. To get the 5406 points savings, I had to create a whole new reservation and then cancel my original reservation. Of course, that only works if you have enough points to do the new booking (I was too afraid to cancel the original before booking the new cheaper flight in case it would somehow sell out in the few minutes while I did the rebooking). I called SW about this to report the discrepancy and have them just make the change properly to my original flight, but the wait was 60 minutes, so I did the rebooking method (sale ends today and I didn’t want to miss it or have it sell out while on hold), but stayed on hold to report the problem. When the rep came on, she said it should have showed the same price/point reduction with both methods - but it didn’t! Always check!.Version: 9.9.2
✓ Islip to OrlandoI’m sure this trip will be great too. Love flying Southwest.Version: 6.8.1
✓ Great care.Southwest is so friendly with great customer service..Version: 6.11.1
✓ Useful App but…It’s a very useful app and quite intuitive, however, the number of updates can be a bit annoying. The app will continue to work for flight check-in/status/etc if it isn’t updated but if you don’t check for updates prior to your flight tou can’t use the onboard entertainment. There has been multiple occasions where the onboard entertainment worked on the outbound flight but didn’t on the return flight a few days later because an update was needed and you had no notification..Version: 9.11.0
✓ So easy!I travel out of Buffalo and exclusive to Southwest!!! I live in Toronto. Travelling out of YYZ is a challenging experience. I also travel with my Dog and they make it easy!!! Southwest all the way I say!.Version: 6.11.1
✓ Maui disasterAs an international traveller this airline has been completely supportive and allowed us to change to a different location at no extra charge during these difficult times. May god bless the people of Maui..Version: 10.8.3
✓ Why I Prefer SouthwestMy job requires that do a lot of traveling, the majority by air. Southwest makes flying easy for me. The Mobile App is quick and easy to use. If I need to change a flight, that is so easy and I really appreciate no change fee! I don’t have that with other airlines! The No Baggage Fee is the reason I started with SW, but the convenience of flying with them has kept me as a customer. I love the no hassle boarding and open seating policy. If they flew more routes to the Northeast, I would never fly any other airline. But the real reason I am a true SW Flier is their employees. Whether it’s the Sky Cap, the Counter Agents, the Flight Attendants, or the lady in the Lost Baggage Office (yes, it does happen) I have found all SW employees to go above and beyond what I experience on other airlines. They seem to really enjoy their job. And for the pilots (of which I’m a member of the club and tend to grade landings) you are the best! Keep doing what you are doing and I’m a Southwest customer for life!.Version: 5.1.0
✓ Boarding passFantastic and quick.Version: 10.3.1
✓ System Error Canceled my FlightI got to the gate and my flight had been canceled. I received an email stating “you have canceled your flight”, - both the departure and return had been canceled without me being on the website or app and after I had already gotten through security. The operations attendant was the rudest individual I have ever encountered with Southwest, as customer service and being upbeat is generally the priority with this airline. They were unable to get me on my flight or rebook me until it had already departed and my coworker also had to get off of the flight so that we wouldn’t be separated. This is a business trip, and we fly frequently and have never encountered such an error. I am fairly certain that all of my rapid rewards points are now misadjusted, and this has been an overall awful experience- minus Ashley Sanchez at customer service, who finally got us on a new flight, after battling back and forth with people on the phone about what happened with my tickets for about 35 min. Bless her..Version: 8.1.2
✓ Desiree GuerraI am beyond disappointed. I called day before yesterday to change my flight because I was concerned about the weather. I specifically asked the customer service representative if my early bird would transfer. She kept me on hold for 10 minutes then told me that she had to do some investigating and it did transfer. Even sent me a second email showing me it transferred. When I checked in this morning to my surprise I did not get early bird. So I call and the next customer service rep I talked to gave me the run around and basically the first customer service rep had lied to me!! So after paying an additional $126 to change my flight I now how no eRly bird that I paid for and was told did transfer. Then I was told to call another customer service number to address this issue and I was on the phone waiting for someone for 30 minutes!!! If I had known Southwest was going to be so cavalier about taking care of their customers after the money has been spent I would have never given them my business. Just a suggestion, pay the extra for a more professional airline. It’s worth it!!.Version: 5.9.1
✓ LOST BAGGAGE DILEMAI was on Flight 760 out Buffalo, NY non-stop to BWI on August 10, 2023. My wife and I checked 3 bags at the counter, with one being my golf clubs. The only bag that did not make our short trip was my golf bag. I immediately filed a claim at the SW baggage office in BWI. 4 weeks later I am still without my relatively new Callaway clubs, bag, rain gear, special head covers from my daughter, brand new unopened golf balls, gloves, towels (from the Masters in Augusta, GA), golf shoes, umbrella, and other nostalgic items that can never be replaced. SW wanted receipts! Who saves receipts on golf clubs that are 2 years old? I spent hours trying to Google comparison prices for similar products and the bottom line is they offered a reimbursement that is not even half the value of these items. My question is why should I be penalized for their incompetence? Why should I have to settle for less when the mistake rests entirely with them? It’s terrible customer relations and I will never fly Southwest again unless they make me whole with my claim amount submitted..Version: 10.9.3
😕 Southwest Airlines Negative Reviews
