Epic Haiku & Limerick App Negative ReviewsEpic

Epic Haiku & Limerick Negative Reviews

2.4
2.45763 star

Total 48 Negative Reviews

Epic Haiku & Limerick App Complaints & User Negative Comments 2024

Epic Haiku & Limerick app received 48 complaints, negative comments and reviews by users. Have you ever had a bad experience using Epic Haiku & Limerick? Can you share your negative thoughts about epic haiku & limerick?

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Epic Haiku & Limerick for Negative User Reviews

Should be much betterVery tedious app and not very user friendly at all. Multiple steps to perform simple functions. Takes twice as long to answer messages vs the desktop version and it’s not that great either. Maybe one day they will get a software developer that actually practices medicine to design an EHR program and maybe then we can have something useful..Version: 9.3.3

Notifications need improvement after upgrade to iOS 17After upgrading to iOS 17, the sound notifications for routine time sensitive secure chats and lab results are too brief and quiet. They are not loud enough to wake me in the middle of the night. This poses a workflow issue for people who work on call since we need to be able to both rest and respond to nursing messages..Version: 10.6.2

No secure chat on Apple WatchThis is crazy that this function is not available on the watch app. Also when dictating notes on the watch they are difficult to edit and you have to cut the note and paste it into a properly formatted progress note. Why not just make this like the jot feature instead..Version: 9.7

Hospital managers think carefully before switching to epicWe’ve just switched to epic in our hospital and I cannot believe how bad I’ve found it to be. Some junior doctors and specialist nurses are positive but most of my anaesthetic colleagues have found the change very stressful and the system difficult to use. I would caution any hospitals who are considering a change to purely electronic notes to think very carefully and review the experience of others..Version: 10.2.1

Inexcusable limited functionalityWhile I’m happy I can review my patients records it is inexcusable that one cannot document nor send scripts in from this app. I have dealt with many other EMR’s in the past many less sophisticated than EPIC, and many have that functionality- why EPIC is not able to do that through this app is very disappointing and would be much more efficient if it could!.Version: 9.2

New Update Has BugsThe newest version prompts users to select a job at every log-in and frequently freezes after I select a job. The previous version used to remember the job selection which is much more reasonable and convenient.Version: 10.7.1

IPad version?Medical information is very complex and full of details. While Haiku has done an admirable job of trying to squeeze all of that into the small form factor of an iPhone, it would be much easier to use if it was also available in an iPad version. In particular, order entry is exceedingly difficult in this small form factor, and I would love to be able to provide bedside order entry for my critical care patients..Version: 10.4.1

Secure chat keeps crashing on my iPhone 13Some functionalities had improved (access to a greater number of orders now possible but still not to sets) however the Secure chat is unusable. The app keeps crashing whenever I use it for more than 5 words on my iPhone 13. I don’t see an update to fix this issue..Version: 9.9.1

UselessA huge disappointment given this is the most comprehensive electronica medical record system available. One cannot edit or sign a previously started note in Haiku. Therefore you can only dictate a note if you start a new one. This particular feature is a critical one and makes this app terribly inadequate and frankly useless when you consider the importance of being able to edit and sign off on notes that are started in the exam room. The whole point is to make closing charts easier and this app does not allow you to do that all it does is give you more ways of being notified when you’re not at work to your inbox.Version: 8.9

ErrorNo environments configured error. iOS 17.Version: 10.7

Vitals!!!It’s actually not half bad, but what the actual hell, why isn’t vitals easier to assess. That’s such an easy fix that will make this app so much more useful. All we have right now is the last vitals, after clicking encounters, then scrolling down to open a pop up menu for only recent vitals. A really substantial improvement would be to assess the vitals easier and quicker with not just last vitals but a the trend. Thank you!.Version: 9.5

Can’t change way list is organizedThink criticism is about Limerick. For some reason I can only bring up one list (have to choose the ER list OR my group list OR my personal list). Also, my list always seems to organized alphabetically, even when I go into the Apple Watch setting to change it to location. I’d like to use the Limerick app to transcribe quick notes when I’m crosscovering on busy nights, but not being able to sort by location makes the patients difficult to find..Version: 10.2

Improving, but still needs workUpdate. Version 5.4 was supposed to fix Siri dictation in the keyboard, but the app still crashes like crazy. I was so hopeful that this would get the app to a usable stay, but is now pretty unusable. Newest version of the app looks pretty, but it is getting more unusable. In iOS 11 Siri dictation causes the app to crash all the time. Epic claims that we should not be using Siri dictation because it is not hippa compliant however even sending messages to staff, when you don’t dictate in any patient indentifying information the app freezes and makes the app very difficult to use. Entire benefit of the phone and the app is to get work done with those little typing as possible. I should be able to forward a message that says “call patient and inform results normal “ or “please call the office for an appointment “ from the app using Siri without it crashing Also sending patient messages always autoadances to the next before you can mark the Messages as done which is really annoying. You have to double your work by reviewing all your messages a second time in order to clear finish messages from your inbox. This makes the app so awkward to use..Version: 5.4

Please add custom alert soundThis app is (slowly) improving. I can do simple orders, review most labs, and easily launch Doximity for tele visits. Our hospital has abandoned pagers for Epic’s secure chat, which is where Haiku is letting us down. Epic needs a way to prioritize messages (i.e., wake me up for the critical question, but not when someone replies “Thanks!”) and I need to be able to tell Haiku to play a much louder sound for those high priority messages in case I’m asleep..Version: 9.3.3

Cannot even log inApp was working fine - able to log in, receive and send messages (which was all I wanted from the app). Now I can’t log in, Touch ID is unavailable, pw doesn’t work. Deleted and reinstalled app multiple times. Called my organisation IT help desk and they walked me through getting it to work with their admin capabilities. A few days later I’m back at square one - can’t get Touch ID, user name password not recognised...... very disappointing..Version: 9.5.1

TerribleWhen a company relies on the law to justify its own existence then mediocrity inherently pervades. Haiku, Canto, and Hyperspace are each a case in point. This app is a total mess and falls far short of expectations for the cost our healthcare systems and tax dollars have invested in this company. FaceID intermittently unavailable most of the time, and most other functionality is severely limited. But alas, these reviews are likely to fall on deaf ears as there is little incentive for the designers to improve this bad software..Version: 9.6.2

SizingSizing is way off for iPad. App only developed for iPhone.Version: 8.8.1

Can’t install limerickI have been using Haiku and Canto for months now, but the limerick app never seems to show up on my Apple Watch. Am I doing something wrong? That said, Haiku is super handy for looking up labs and X-ray studies but as of this writing has no ability to write notes or for order entry. I understand some limited CPOE is coming, but for my most common orders - admissions and discharges, Haiku (and I believe Canto, too) - mobile apps are a no go..Version: 8.9

Bring Haiku up to Epic StandardsHaiku could be a primary way to draft notes on rounds and clinic but it functions more as an afterthought as opposed to a primary resource. It is the best potential pathway to add dictated content to Epic. Almost all notes in Epic desktop are templated and pull data into the note. That Haiku does not allow creating templated notes is unacceptable. Look at other EMR vendors apps. Creating a dictated final form note is easy in at least one major vendors app and has lead to rapid adoption by more than half of the providers at one of our hospitals. Almost nobody uses Haiku to create notes in our Epic based hospitals. Make Haiku shine like Epic desktop and you will vastly amplify the utility and desirability of Epic in general..Version: 5.4.1

Need improvementOne thing I wanted to see added is the ability to read patient messages. Very frustrating when I click on them and they’re empty. What’s the point of having Haiku if I can’t respond to those messages if needed..Version: 9.6.1

Secure chat crashesSecure chat keeps crashing after typing a couple of words.Version: 9.9.1

Desktop only sectionThe app appear to have lost a lot of function if I can’t refill medications on the fly . We should be able to decide what things are desktop only if you can’t abolish this creation completely. What doctors sits all day at a desk top? We move between hospitals etc. The categories that are desktop only appear random and poorly chosen. No part of the chart need more privacy than another..Version: 9.8.1

BugUnable to open, keep spinning.Version: 10.7.2

Stacking effect on notesVery annoying as notes are stacked one on top of each other. When you scroll, the stacking effect disappears. This was not fixed with the most recent update. App also needs user to click on faceID button every time app is opened. This can be done without having to press on the button every time. If faceID fails then can go to password, at rounds this is an extra unnecessary button to click..Version: 9.6.2

IPhone 6 no longer supportedThe iPhone 6 uses iOS 12.5.4. Because the Haiku “update” requires iOS 13, Epic just made patient care much worse as Haiku is used every day to take patient photos. iOS 12.5.4 should be supported until the new iPhone is available, not a month before the release date. iPhone 6 owners are now forced to purchase new phones in order to do our jobs. I was told when I called Epic a few months ago the iPhone 6 would be supported until August 2022. Thanks Epic for making an otherwise great phone obsolete, particularly when the new iPhone isn’t yet available..Version: 9.8

Nice design but poor functionThe app is constantly kicking me off the network (and no it’s not my network). We all have the same problem. It should also be easier to delete old conversations. As it is they remain forever unless you “leave the conversation” in which case it notifies everyone that you’re leaving which is annoying and wastes others’ time & attention..Version: 9.8.1

Limerick has limited info, can’t even see chat messagesLimerick would be FAAAR more helpful if it would show chat messages and preferably allow you to respond to them!!! You can basically see some labs, and there is a note that’s often old & not even relevant…. But it’s basically useless except to let you know you need to find a computer to see if it’s urgent vs something you could have waited to respond to. (U can reply from your phone… but that’s still not as easy as just being able to reply from your watch…. That’s a point of the watch..Version: 10.2.4

A little clunky but very usefulWorks for me as a hospitalist, especially adding orders while off campus. The secure messaging is very useful. But developers...please please please add customization for the app message alert sound in order to distinguish an alert on my phone from the 20 other hospitalists near me..Version: 9.7

Disappointing appEpic is the best EHR I’ve used (and I’ve used a few). I assumed the app was comparable to the desktop model. It doesn’t make sense that the app does not allow for templates which is one of Epic’s strong features. I downloaded the app thinking it would help me document part of the History and Physical’s template in real time and place orders while I’m with the patient. Unfortunately none of that is possible. If the app cannot be comparable to the desktop model like most other apps out there (banks and credit card companies for example)what’s the point of having it. At least call it Epic supplement or something that would not get users’ hopes up. Bottom line, this app has nothing to do with Epic. This really needs to be fixed or just remove the app. Mediocre should not be an option for Epic..Version: 8.6.1

Woefully inadequateThis is the rare app that seems to be getting worse with time. I am okay with the extremely limited functionality. What bothers me is that logging in is becoming increasingly difficult. There is no support for Face ID or Touch ID. Even when you use one of these features to access your list of saved passwords, it will not pull up the account information for this app at the top of the list as virtually every other app does. This means you have to search for it manually from your entire list of accounts. Even once you select the correct one, it frequently fails to actually input the password. This often leads to having to manually type it in, one character at a time, after several failed attempts to have it auto filled..Version: 8.9

Just okay, no iPhone X supportI like that I can access some information about my patients without always going to a computer. That being said, not all data is available so I often still need a computer to find what I need. I would also like to be able to place orders for inpatients on the app, but that functionality doesn’t exist. Also, there is no support for the iPhone X display, so it doesn’t fill my entire screen. Overall, considering how much hospitals pay Epic for its software, this app should be substantially better. Lack of quality is likely a direct consequence of the absence of serious competition in the EHR field..Version: 6.1

Constant server issuesConstant bad server notification issues whether on mobile data or not.Version: 10.4.1

How to improve app1.) i need vitals. Best all encompassing way is to have the critical care report page on desktop version that is at the hospitals. Critical care has all the best vitals info including I/o’s, drips, sedation, vent settings, vitals, etc. 2.) MAR. I need to see when last dose of lasix or albumin given and how UO responded and o2 responded etc. 3.) the purpose of this phone app is to have quick access to important info on the go. Sure could be used in a hallway at work but there’s computers there. I need this app for when I’m home on call. I need to be able to check on my pts at dinner, at the store, right before bed. To check on vitals, drips, I/o I have to call the hospital nurses for updates or they call me. This takes me away from my life outside from work. 4.) when placing orders on phone there’s less ways to modulate timing and frequency vs the computer app. This is a drawback..Version: 10.5.2

Seriously. This is a joke.In our day of age most of us have a smart phone that we use for just about everything possible. Furthermore most clinicians are constantly on the move and work on the move. You would think that getting Epic on the phone right would be a top priority. But this is not the case. Since this garbage app was released very few things have changed and almost no new features were added. The iPad version of epic is decent but again my phone is always on my pocket and not the tablet. Please focus on the development of this app bc using epic on the phone is very important for the modern clinician..Version: 6.1

Surprisingly badFor as much effort as Epic puts into their workstation UI, it’s amazing how bad this app is. And don’t even get me started on Canto for tablets. So many features are locked off, giving some message about “this action only available on workstation.” It’s 2023 and this app acts like it’s 2010. Why can’t I see culture results? Why can’t I sign outpatient orders? Why can’t I see the OR board? Why can’t I copy my last note forward? So much wasted potential..Version: 10.5.2

Secure chat crashesSecure chat crashes after a few words are written, makes he function essentially non functional.Version: 9.9.1

InadequateWhy is there no password support? I really have to manually type my complicated password in? Face recognition is somehow not okay? Why can’t 90% of the useless info be eliminated? It’s information overload of pointless lists. If I wanted to look at pointless information I would open the desktop version. Does an actual health care provider ever look at this before it’s released? This is the product of tech worker group think rather than a product made by somebody who ever sees patients..Version: 10.4.2

Sort of Okay...I guess ?As a medical resident, I can present right off of my iPhone to attending which is good, that’s is the future of medicine ... however The security is a bit overboard with having to type in my system password so frequently, why have facial recognition software if it doesn’t work, I mean it doesn’t work now with these masks but I digress. It would also be good to use emojis in the chat with others..Version: 9.3

From 5 stars to 1; loved it when it was fully functionalLoved this app but now it doesn’t show me my patient schedule and a coworker’s is the same way. I noticed it once a couple of weeks ago and now it’s completely empty under schedule. I used to could go back on previous days and it showed me all the patients I had taken care of and absolutely loved that. Once this gets fixed I’ll be more than happy to update my review rating..Version: 9.5.1

Some requestsUnsure how to give direct developer feedback so just rated 1 Star for attention. Sorry 1. Would be extremely helpful to have an easier way to access vital signs for patients who are currently admitted to hospital. Currently requires diving through multiple screens through encounters to get most recent vitals. But no way to trend them. If I get a call at 2am that a patient has abnormal vitals, I’d like to be able to quickly see a trend. Setting alerts for labs. In Epic on the computer I can enable an alert for when a result I’m waiting for is available. The alert comes through the Haiku app. This feature is amazing. However, why can’t I enable results through the Haiku app? If my resident ordered the test for my patient, I’d like to be able to quickly enable the lab-specific alert from within Haiku as well..Version: 9.7

Could be a lot betterGreat app with lots of useful features, but difficult and confusing to navigate and very un-intuitive. Frustratingly clunky at times. If more care were given to address this, it would be awesome..Version: 10.1.1

Great functionality with login bug issueOverall the app provides access to some key features in Epic and is something I use daily. Thank you for building an app to help facilitate patient care. One particular issue which has become an almost daily occurrence is with the login screen hanging. I’m not sure if it is a signal issue or something else, but the app frequently stops after login and instead of timing out if a login is not possible it just hangs on the login. This requires you to force quit the app and then login again. If the app developer could please address this that would make the app far more functional. Another requested feature is the ability to edit an incomplete note and sign within the app itself. Lastly, the results are limited to the current encounter. Is there a way to expand this to be able to access results and notes for any encounter in the patient’s record, that would be very useful. Thank you for your consideration..Version: 10.2.3

No Available JobsVery frustrating to have doctors trying to send you things while you’re away and you can’t log in because it keeps saying “no available jobs”. I have uninstalled and reinstalled, updated my iPhone system and still nothing. So annoying!!! I really dislike this app right now..Version: 9.8.1

Could be much more functionalReally the only benefit I get is checking my schedule, but even that is limited. For example, I would love to be able to see open slots (like you can in Epic) instead of just blank space, and I would LOVE a Haiku notification when a patient checks in for an in person visit. This functionality exists for a video visit, so there’s no reason it shouldn’t exist for in person. There are a myriad of other issues with this app. It’s clunky and buggy and crashes frequently. Sign in is iffy. Looking at past encounters is useless. I’d rather have it than nothing, but it’s like saying I’d rather have a toe amputated than a foot - neither is great. I could understand if it was 10 years ago and app development was less evolved, or if Epic wasn’t so good (overall). The contrast, though, is shocking..Version: 10.6.2

Why so many log insI have to log into my phone. Then I have to log into my haiku. It’s the same login. I’m still the same person. This hasn’t changed in the last 3 seconds between logging into my phone and clicking the app. Also, sometimes the app logs me out completely and requires me to re-enter my organizational password instead of just using the face login. Why. How does this help anyone. Also, do you guys understand that we work more than 24 hours at a time?.Version: 9.9.1

Horribly limited functionalityUnacceptable product from a world-class EMR like Epic. Can’t believe they haven’t put more work into this. The app tells you more about what it CAN’T do than what it can do (which is very little). People are typically using Haiku because they don’t have a readily available workstation, yet all it does half the time is tell you to go to a workstation to see/do what you need! Lack of EPCS capability is also outrageous. This app was a huge mood killer to discover during our highly anticipated Epic go-live. I can only hope it improves substantially in the very near future..Version: 9.6.2

Missing major featureUpdate: Still highly limited app. Can not view handoffs which contradicts the goal of being a paperless system. Also does not show certain notes written including “significant event” notes which are usually extremely important documentation of a recent emergent event. Wish they reviewed all these comments and attempted to make adjustments to the app but I have yet to notice any evidence of improvement based on user feedback. This app has very limited utility from a clinical perspective. You cannot review the medication administration history to determine if and when meds were recently given. You also cannot see the handoffs for the patients (let alone modify them) which in my opinion would be one of the most obvious and important functions to have on an EMR phone application. Also, face/fingerprint identification frequently is “unavailable” and requires you to manual put in your password. I have not figured out what causes this to happen. Doesn’t seem to be based on the type of internet connection and doesn’t seem to be based on how long it has been since you last signed into the app..Version: 9.1.1

Basically offers no functionality.I was so excited to use this app as I find the emr product using a desktop quite helpful and user friendly. How Epic can have such a good and widely used EMR yet offer such a woefully inadequate experience as Haiku or Canto is beyond me. All I really want to use these apps for is document review/co-signature. I spend a lot of my “downtime” reviewing notes from consults/admissions, etc...but what I really want this for is to review and co-sign notes from nurse practitioners/physician assistants on the fly without having to log into a computer. Please bring this functionality, which every other emr has provided through a mobile app, SOON..Version: 9.5.1


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