Venmo App Support

What is Venmo? Description of Venmo 3406 chars

Venmo is the fast, safe, social way to pay and get paid. Join over 83 million people who use the Venmo app today.


*SEND AND RECEIVE MONEY*
Pay and get paid for anything from your share of rent to a gift. Add a note to each payment to share and connect with friends.

*SPLIT A REQUEST AMONG MULTIPLE VENMO FRIENDS*
You can now send a payment request to multiple Venmo friends at once and customize the amount each person owes.

*GET REWARDED WITH THE VENMO CREDIT CARD*
Earn up to 3% cash back on your eligible top spend category¹ —we’ll do the math. Split card purchases with Venmo friends, and shop everywhere Visa® credit cards are accepted—online, in-store, worldwide.²

*BUY CRYPTO WITH AS LITTLE AS $1*
Buy, hold, and sell cryptocurrency right on the Venmo app. New to crypto? Learn more with in-app resources. Crypto is volatile, so it can rise and fall in value quickly. Be sure to take it at a pace you're comfortable with.³

*SHOP WITH THE VENMO DEBIT CARD*
Spend your money in Venmo everywhere Mastercard® is accepted in the U.S. — and earn cashback from some of your favorite spots. Terms apply: https://venmo.com/about/debitcard/rewards/⁴

*DO BUSINESS ON VENMO*
Create a business profile for your side gig, small business, or anything in between—all under your same Venmo account.

*PAY IN STORES*
Use your Venmo QR code to pay touch-free at stores like CVS. Just scan, pay, and go.

*PAY IN APPS & ONLINE*
Check out with Venmo on some of your favorite apps, like Uber Eats, StockX, Grubhub, and Zola.

*MANAGE YOUR MONEY*
Get your Venmo money in the bank within minutes using Instant Transfer⁵. Want your paycheck up to two days earlier⁶ than your normal payday? Try Direct Deposit.


¹Use of cash back is subject to the terms of the Venmo account. See Rewards Program Terms: https://www.synchronycredit.com/gecrbterms/html/RewardsTerms.htm
²Application subject to credit approval. You must be at least 18 years old and reside in the US or its territories to apply. You must have a Venmo account in good standing, that has been open for at least 30 days prior to application.
The Venmo Credit Card is issued by Synchrony Bank pursuant to a license from Visa USA Inc. VISA is a registered trademark of Visa International Service Association and used under license.
³Terms apply. Only available in the US and limited in certain states. Buying and selling cryptocurrency is subject to a number of risk and may result in significant losses. Venmo does not make any recommendation regarding buying or selling cryptocurrency. Consider seeking advice from your financial or tax adviser.
⁴Card is issued by The Bancorp Bank pursuant to license by Mastercard International Incorporated. The Bancorp Bank; Member FDIC. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
⁵Transfer speed depends on your bank and could take up to 30 minutes. Transfers are reviewed which may result in delays or funds being frozen or removed from your Venmo account.
⁶Early access compared to standard banking practice of posting funds at settlement and subject to your employer providing pay information to the bank prior to payday. It may take up to two pay cycles for Direct Deposit to take effect. Transactions are reviewed, which may result in delays or funds being frozen or removed from your account.

Venmo App User Reviews

What do you think about Venmo app? Ask the appsupports.co community a question about Venmo!

Venmo Pros

✓ Best Money App outside of actual Banking2022 was difficult for me financially but when I signed up for Venmo it was a sign of hope. If there is ANY company that has a huge heart for their people it is this one. I tell whoever reads this in all surreal honesty. It has been a life saver almost having Venmo. Using the program is very simple and easy. There is absolutely nothing complicated about Venmo which is great. It is nice to see a program where they help you grow and develop your financial potential. I had been going through the past year with a lot of financial loss and troubles. I opened up a Venmo account not knowing what was going to happen. I signed up for the debit card option and it has been a worthwhile part of my financial development. As a young adult, it is important to me to find financial programs that are not complicated, have dedication, and will help you along your financial journey. Venmo did just that for me. I had some problems a couple of times that caused me great concern with my Venmo account and customer service was absolutely amazing at helping me. If it weren’t for Venmo, I would not have a financial program to come back to. It is important to find banking programs that help you and will work with you. My ONLY pet peeve is that Venmo does not support Apple Pay. It would be REALLY nice and amazing to see them enable Apple Pay as an option in the future..Daniel SchlegelVersion: 10.5.1

✓ Don’t make a mistake in this app!I sent my brother money through Venmo 18 days ago. He had not used the Venmo for a while. After I sent the money my brother informed me that he was not able to get into his Venmo account because the phone and banking information he used to set up his account had changed. I thought “no big deal, I’ll just cancel the transaction and use a different app.” Well, according to Venmo’s policy, only the recipient can send money back to the sender. The sender cannot cancel a transaction. So we have been going back and forth for 18 days by email trying to upload documents to prove that he is the owner of the account so that he can reset his account access the funds I sent him. I don’t understand why the process of updating one’s account is so complicated. The customer service by email is terrible in that they are not solution oriented. I am extremely put off by the fact that as a sender I cannot cancel a transaction. I am equally put off by the fact that there is no straight forward process for someone to reset their account. Luckily I sent it to my brother whom I know. I can only imagine what would have happened if I sent it to a stranger. I am not doing business with Venmo anymore. And I am recommending my friends not to either..RNHCVersion: 8.5.1

Venmo Cons

✗ Was best cash app untilI had a problem with my ATM withdrawal. Not having any transactions for over 24 hours, when I went to the ATM it declined me even though there was more than enough money in there. Thinking it will be a simple fix ended up being a 24 hour headache with still no resolution, And my money on able to be withdrawn or even used for purchases. Went from the best app to the worst app in one day! The funny part of all this headache, every time I called they said there is no holds or locks on your account everything looks fine. Something you must’ve done at the ATM cause the computer to decline it. They couldn’t clear anything in the system and the best suggestion was wait a few hours and try again. After trying again and again, and calling them again and again. I was still on able to withdraw from the ATM. They don’t know why I was being blocked and said there is no hold on my account. I said to them if I can’t withdraw from an ATM I guess there’s no point of me having the Venmo account and I should just cancel it. Their response was yes I agree that would probably make sense if you’re an able to use it. Never in my life have I heard a company tell you to cancel them. And that was from not only 1, but 2 people. 1 of them being a manager. And the crazy part of it all is still no one can override the computer that’s blocking me from using my ATM card. So needless to say I’m done with Venmo.DklstVersion: 7.43.0

✗ Account owners should have more control over moving their own money from account to accountIt’s unfortunate and unclear really why it is not a permanent service to provide to your verified customers… I have had to utilize my Venmo account a couple different ways and for different reasons mainly whenever one of my traditional bank accounts have needed new cards issued for various different reasons like lost cards or fraudulent activity or theft… I need access to my money and I don’t have time to go withdraw it and this day and age some banks won’t even talk to you unless you have your physical card active and on your person so how can I possibly provide that if they are automatically deactivating my card until I can find the time to wait on hold all day in order to verify my transactions? Venmo was offering me a great service and favor by having the instant transfer from my checking account for a limited time for whatever reason perhaps I was a guinea pig but either way I was thankful and quite upset that I don’t have it available to me anymore and I have zero idea why but I do know that every verified legitimate customer should have that service available to them after all it’s a back up card in my eyes and it worked beautifully when I had all the necessary features enabled to use it as such….Kenna123654Version: 10.5.1

Bug fixes and improvements. We have some exciting new features coming your way this year, so stay tuned. As always, reach out to [email protected] with any feedback or issues..