Venmo App SupportVenmo

Venmo App Support

4.87044 star

Total 12,319,820 Ratings

Description of Venmo

Venmo is the fast, safe, social way to pay and get paid. Join over 70 million people who use the Venmo app today.

Pay and get paid for anything from your share of rent to a gift. Add a note to each payment to share and connect with friends.

Earn up to 3% cash back on your eligible top spend category¹ —we’ll do the math. Split card purchases with Venmo friends, and shop everywhere Visa® credit cards are accepted—online, in-store, worldwide.²

Buy, hold, and sell cryptocurrency right on the Venmo app. New to crypto? Learn more with in-app resources. Crypto is volatile, so it can rise and fall in value quickly. Be sure to take it at a pace you're comfortable with.³

Spend your money in Venmo everywhere Mastercard® is accepted in the U.S. — and earn cashback from some of your favorite spots. Terms apply:⁴

Create a business profile for your side gig, small business, or anything in between—all under your same Venmo account.

Use your Venmo QR code to pay touch-free at stores like CVS. Just scan, pay, and go.

Check out with Venmo on some of your favorite apps, like Uber Eats, StockX, Grubhub, and Zola.

Get your Venmo money in the bank within minutes using Instant Transfer⁵. Want your paycheck up to two days earlier⁶ than your normal payday? Try Direct Deposit.

¹Use of cash back is subject to the terms of the Venmo account. See Rewards Program Terms:

²Application subject to credit approval. You must be at least 18 years old and reside in the US or its territories to apply. You must have a Venmo account in good standing, that has been open for at least 30 days prior to application.

The Venmo Credit Card is issued by Synchrony Bank pursuant to a license from Visa USA Inc. VISA is a registered trademark of Visa International Service Association and used under license.

³When you buy or sell cryptocurrency, we will disclose an exchange rate and any fees you will be charged for that transaction. The exchange rate includes a spread that Venmo earns on each purchase and sale.

Trading cryptocurrency is subject to a number of risks and may result in significant losses. Please see our disclosure here for more details: Venmo does not make any recommendations regarding buying or selling cryptocurrency. Consider seeking advice from your financial and tax advisor. All custody of and trading in cryptocurrency is performed for Venmo by its licensed service provider, Paxos Trust Company, LLC.

Buying, selling, and holding cryptocurrencies is not regulated in many states, including the State of California. Venmo is licensed to engage in virtual currency business activity by the New York State Department of Financial Services. Buying, selling and holding cryptocurrency with Venmo is not available in Hawaii and where prohibited by law.

⁴Card is issued by The Bancorp Bank pursuant to license by Mastercard International Incorporated. The Bancorp Bank; Member FDIC. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

⁵Transfer speed depends on your bank and could take up to 30 minutes. Transfers are reviewed which may result in delays or funds being frozen or removed from your Venmo account.

⁶Early access compared to standard banking practice of posting funds at settlement and subject to your employer providing pay information to the bank prior to payday. It may take up to two pay cycles for Direct Deposit to take effect. Transactions are reviewed, which may result in delays or funds being frozen or removed from your account.

Venmo App User Reviews

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Venmo Pros

Really handy - a few issuesI use this app a ton and im a huge fan. One thing that enraged me though is that they’ll sometimes keep your money hostage when you try to pay someone , adding in layers of verification requirements while possibly collecting interest on the sums held up- they don't notify the sender that the money they sent was unclaimed allowing the sender to choose an alternative payment channel - I learned from a young homeless woman who had a Venmo account who i sent money to for train fare, that they would not allow her to accept what I sent. I consider this to be abusive of their fiduciary role. I want them to fix this and make it easier for people in her situation to access funds to be able to improve their situation or make it clear to the person who sends money that the money never reaches the intended recipient. I would give them fewer stars for this issue, but i find for regular use with established contacts it works well. I wish i had the option to preschedule payments or set regular payments. I also wish that my venmo balance would apply to my payment when the amount exceeds the balance- instead of sitting there!.HandsomejexVersion: 7.21.1

Bad experience with VENMO!!After 1 hr 26 min hold-time plus countless other phone calls on the same matter, VENMO decided on their own and without a detailed explanation of their decision to BLOCK my Black American Express Centurion card from my profile. All the rep and supervisor say “it’s a security issue” yet AMEX indicates there is ZERO issue on their side. Additionally, no resolution was offered! Not from agent or supervisor. No one said: “let me see what we can do”. “Let’s see how to resolve this”. Instead I heard : “ I’m sorry but there’s nothing we can do”. When I asked to speak to their security department : “ I’m sorry but we cannot transfer you” . When I asked to speak with another supervisor: “ I’m sorry but I’m the top of the line and the only one here today to speak to” It’s not ok and it is unacceptable that a company act this way. So after that long hold time I still do not know 1) what the security flag is 2) how to resolve the matter. VENMO is no longer my company of choice when there are so many others in this field! I’m going to pursue this matter with the correct agency to clear this — ASAP!.VUGWVersion: 7.31.0

Venmo Cons

Venmo is LITERALLY the worst!!!When I first started using Venmo a year ago, I had zero problems. Friends and family would send me money and I would use “instant transfer” to my bank account since that was the quickest way to send money and I would receive it with NO ISSUES! All of sudden I am getting problems with the instant transfer. I have contacted Venmo myself and let them know the situation thinking they could fix the problem since it’s on them, but they are just useless and they offered me a “better solution” to the problem which was waiting 2-3 business days for the money to be sended to my bank account. HAHAHA NO. So apparently now their system is “declining” my instant transfer funds and there is nothing they can do about it. How could you not do something about this!? It’s your company declining my transfer! If anything YOU SHOULD BE THE ONE TO FIX THIS. All I am trying to do send MY MONEY that I need to in my bank account, and yet I can’t touch it. This is absolutely ridiculous. This isn’t the first time this has happened to me with the instant transfer fund, but now that this is happened to me a second time, I am done. After I figure out a way to get all the money onto my bank account, I am deactivating Venmo. I will never use Venmo again. If you read this, please don’t waste your time on Venmo, because like they told me, there is nothing they can do about it. I am extremely disappointed and upset. Goodbye Venmo. 👎🏼.Jules JimenezVersion: 7.41.1

VENMO IS ON SCAMMERS SIDE !!!So I was scammed by a scammer 4 years ago ,she purchased my Chanel purse in person and Venmo me $3000 and it showed on my balance .When I got home and tried to transfer the money ,MY ACCOUNT WAS FROEN ! I reached to Venmo customer service and they never solve the problem!All they told me was “Venmo is not for business “,THEY RETURNED MY MONEY BACK TO THE SCAMMER AND LOCKED MY ACCOUNT !!THEY WERE ON SACAMMER’s SIDE ! I END UP WITH LOST OF MY CHANEL AND FROZEN VENMO !I spent 3 months trying to solve this problem!I Was so sick and tired to explain to DIFFERENT MANAGERS OVER AND OVER AGIN !!! So I gave up ,deleted Venmo and never think of it again. Today ,1of July ,it’s been 4 years , I tried to make a new account with different number and Email because my friend only accept Venmo, but my account is still frozen I couldn’t add any bank account or card .the customer service says that they’re forwarding me to another team to handle this which takes 8 to 10 business days. Overall ,been scammed is not Venmo s fault ,I have responsibilities for it ,but as a VICTIM in this case , I am really disappointed at how unreasonable they are ,only follow the policy and rules .Why can’t ppl work at Venmo be understanding ,kind ,like other bank s customer service ????Freeze victim ‘s account doesn’t makes any sense !!!!!!.Upset JessicaVersion: 8.0.1

Is Venmo legit?

Yes. Venmo is 100% legit to us. This conclusion was arrived at by running over 12,319,820 Venmo user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for Venmo is 94.4/100.

Is Venmo safe?

Yes. Venmo is quiet safe to use. This is based on our NLP analysis of over 12,319,820 user reviews sourced from the IOS appstore and the appstore cumulative rating of 4.8/5. AppSupports Safety Score for Venmo is 95.9/100.

Venmo Screenshots

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Product details of Venmo

App Name:
Legitimacy Score:
Safety Score:
Content Rating:
4+ Contains no objectionable material!
Finance, Utilities
App Size:
319.32 MB
Bundle Id:
Relase Date:
03 April 2010, Saturday
Last Update:
18 August 2021, Wednesday - 22:23
IOS 12.0 or later

Venmo 9.2.0 Update Note
✱ Version History

The Venmo Credit Card now lets you turn your cash back into crypto automatically. Currently available to select customers with full availability coming soon..