Cars.com - New & Used Cars App Negative ReviewsCars.com

Cars.com - New & Used Cars Negative Reviews

4.8
4.8242 star

Total 18 Negative Reviews

Cars.com - New & Used Cars App Complaints & User Negative Comments 2024

Cars.com - New & Used Cars app received 18 complaints, negative comments and reviews by users. Have you ever had a bad experience using Cars.com - New & Used Cars? Can you share your negative thoughts about cars.com - new & used cars?

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Cars.com - New & Used Cars for Negative User Reviews

Good app but broken in a bad way.Two things, firstly, I was trying to filter the cars so that I would see used cars made by Toyota, Honda, Mazda, and Nissan, that were under 10,000$, and had less than 10,000 miles on them. However for some reason the option to select maximum or minimum mileage was not an available on the filter. Secondly, there is an option to sort the cars by lowest milage to highest mileage, however when I had the app sort the cars by lowest to highest mileage, thousands of cars with NO mileage entered showed up. There should be an option to filter out cars than don’t have a mileage entered in on them. It’s a great app otherwise but those two things are unbelievably frustrating. Would not reccomend..Version: 7.3.1

Making car buying even more of a headacheIf they would simply put the necessary fixes into the app, this would be invaluable. But pictures never load, and the sorting of info is terrible. It must be the method the sellers input info that doesn’t get detected when you filter. If you choose you want a sunroof, well it will narrow down 500 vehicles to 10. But if you don’t filter that way, there are waaaay more vehicles that actually have a sunroof than it showed through the filter. So you’re forced to manually search through hundreds of vehicles, and pray to God a picture will load showing whether it has the features you’re looking for or not. There is also a tooooon of shady business practices done by dealers here. They consistently mis label vehicles, say they have features they don’t, and out ridiculously low prices ($1000 on a brand new vehicle) just to get them to show up in every search. It’s clear this company is just collecting money from the sellers, and pocketing it. The app has been this way for years, it’s nothing new. Autotrader has its own issues, but it does at least work the way you’d expect it to..Version: 7.16.2

Day 50 no car no refundDelays every step of the way and most worrisome is that the car they sent to me had an obvious defect - whirling noise due to bad brake pad and wheel. I decided to swap cars instead of fixing. The replacement car was due to be dropped off, but an hour beforehand received a message that there was a quality issue with that car and it would take a week to fix. Prior to that there’s lots of confusion with them withdrawing the payment from my bank account and I ended up having to go to the bank and request a cashiers check. It took them over a week to pick up the first car with bad wheel, and since then since then, I’ve been trying to reclaim my money to no success. It’s really frustrating experience if it doesn’t go as planned. I imagine if you finance through Carvana and your car doesn’t have a defect the process is pretty smooth but if it doesn’t. Buckle your safety belt and try to not go mad. Peace and love..Version: 9.6.1

I really tried to like it....I’ve used this the app for the past 5 years. I even found a my first luxury pickup and purchased it because of this app; If it wasn’t for that I would not have been as long suffering with it’s many consistent flaws. I’ve used it on the iPhone5, iPhone X, and now the iPhone 11pro Max. It has literally had the same quirks (sluggish, crashing, not seeing a network connection, etc) and the developers have still not been able to resolve them. Normally I wouldn’t give such a bad review before at least working with the support team to let them know of the issues; however, the updates stated that these were the issues they were addressing, yet to no avail. I’ve just given up and turned to AutoTempest. I’m looking for another luxury heavy duty pickup and I just can’t deal with the app issues any more..Version: 7.16.2

We want the old app back!I’m clearly not alone when I say the redesign is TERRIBLE! I’ve been using this app for almost ten years (yes, essentially since its inception) and this update is so bad, I’m considering uninstalling the app altogether, unless they make some MAJOR changes. I’ve sent the feedback team several emails practically begging them to fix all the problems: 1. No longer able to sort saved vehicles 2. App often times says it’s unable to connect, even after restarting and trying both wifi and 5G data 3. You have to clear your search selection every time you change the make/model that you’re searching for, or else it compounds the previous search with the new search (LIKE, WHY?) 4. There’s no quick way to unselect individual filters that you’ve applied. You need to manually go through each filter and unselect them one-by-one now. Again, what were they thinking? 5. Photos often times don’t load for listings (this has been a problem for years… still isn’t fixed).Version: 8.0.3

Better than mostIf you’ve been searching for a car you’ve probably downloaded every app and realized most of them work and feel like they were built by an intern. This app is slightly better than that, but that’s not saying much. Honestly I’m surprised this app has so many five star ratings. I guess the average person has extremely low expectations when it comes to buying a car. One “must have” feature I wish someone would implement is the ability to block/filter dealerships from results. There are dealerships I don’t ever want to see because I know they’re shady. And I absolutely do *not* want to see anything from Vroom, ever; who the heck buys a car online without driving it?! That’s insane..Version: 7.9.0

Host lied, Turo took his sideIn short, the host represented he had an EZ pass. When I picked up the car there was no EZ pass. Host said I dont need an EZ pass because the cameras will pick up a license plate and bill him. What he didnt tell me was each bill would add a $50 fee, so I ended up getting billed over $200 in fees by the host about 3 months after the trip ended. Told Turo about what happened and they said I didnt request the EZ pass - when I did - and offered no meaningful compromise or solution other than you have to pay. They charged my credit card without my review or approval. I deleted my account immediately because I can’t trust Turo to do the right thing or even something close to the right thing after this experience..Version: 7.16.2

Latest updates have taken app downhillApp worked fine for years, the latest updates have left me scratching my head. The app constantly freezes during searches, it crashes while loading, not to mention the drastically changed UX that is borderline embarrassing. I felt the need to go out of my way to write this review after purchasing 2 cars through the app in the past and now being unable to even browse the cars I want to see without facing some sort of backend issue. My biggest gripe right now in the UX experience: when I select a car make, why in the world would I want to be automatically directed to see every single available car from that automaker? Sometimes this returns 5k+ results which is guaranteed to freeze the app. When the app was simple is was perfect, stop trying to complicate it!.Version: 9.3.0

Stop abusing the app with excessive ads.Nothing feels better than finding what you’re looking for and making a satisfying purchase. The app is very intuitive and compliments the desktop version, but the latest updates makes the mobile experience horrible. There are ads within the search listings, there is non removal banner ad at the top and there pop up ads when you press a button just to navigate through the app. This is ridiculous. Bombarding users with non relevant ads is very annoying and counter-intuitive. I recommend creating an ad-free “Pro” version for those who enjoying querying through your database of a million plus listings without the headache. It’s only a matter of time when users will realize this and uninstall this app, while going to competitors who offer a better experience, or simply use a mobile ad-blocking alternative..Version: 7.3.2

New version is crapThe new version is crap. The sold cars that I saved used to show up on the bottom so I could easily delete them that doesn’t happen any longer. Keep getting error message that says I can’t save anymore because I have reached the 100 saved cars limit even though my saved count says 40. When I review my saved cars and exit from one I am looking at or delete one it jumps back to the top of the list. I hate this new version but I could not open the app unless I updated. Dealers are losing business because this app is crap. Stop making people update if they like the old app!.Version: 8.0.4

Almost unusable, pictures don’t loadI’ve been using this app for years and bought a lot of cars through it. But I’m the lady two years it has become almost unusable. The thumbnail pictures only load on about 20% of the search results. And when you click on a listing, almost no pictures load. Same on all my devices and even on the web version. I literally can’t use it to find a car anymore. I’ve left feedback dozens of times over the years and they don’t seem to care about users. There are so many little things that make the app annoying and they don’t seem to have any care for the actual user experience. I guess I’ll have to use one of the others apps.Version: 8.6.2

Update is terrible. Using a different app from now onNot sure whose idea it was to change this. Whoever it was needs to be fired. The old app was the same for many years and worked PERFECTLY. I’m not sure why they decided to suddenly change it completely because now you guys are losing everyone who used the app before. This new app is completely useless. And when it does work, it’s so hard to use to not user friendly at all. It’s a complete pain and you can’t even do a simple search without having to hit multiple buttons and selections. No user friendly at all. Not even close. I will be using autotrader now unless they decide to go back to the old version. It’s a shame because this used to be a great app..Version: 8.0.4

Can’t use anymore :-(I am very disappointed in the required updates. Due to the pandemic money has been very tight and I am now forced to upgrade my phone because the model I have does not support iOS 13.... As of now, this is not possible financially which means I can no longer utilize this app to search for my next vehicle.... thanks for nothing Apple!!! 😡 The developers should be aware that not everyone has the funds available for a new phone and not require users to have updates that are not compatible with their phones. I know several other people with the same issue and it’s very frustrating trying to use an app that up until recently “requires” a certain software to function..Version: 8.0.5

The app is great but could use some minor improvementsEvery time you get a notification about a price drop on a vehicle when you click on it (hoping it takes you to the car that had the price drop) it doesn’t it just takes you to your saved cars which isn’t helpful either because if you have multiple cars that’s the same model how would you know which one had the price drop. And the saved cars without the notification still doesn’t show you what if any the price drop was. Definitely could use some work..Version: 7.16.2

Horrible appBeen using this app for wow yrs and still same old issue. Runs slow. Very sluggish. Constant pop up that says (can’t download) press (done) or (retry) so stupid. As well as the annoying million post of same car by whatever dealer or private seller that just spams the F out of reposting the same exact vehicle… very annoying. Also not having the ability to report fake or scam ads or ads of same exact vehicle lol Like market/program team terrible. How do you not give people the choice to report stuff like that. I rather pay $10$ one time and improve this app then it to be free and piece of cow Sh!t..Version: 8.3.1

Bad updateWhatever update y’all just did totally ruined the efficiency of the app and created bugs. Having to go back and choose the manufacturer before being able to choose the model , every single time, is ridiculous. It worked great before, with the manufacturer and model in 2 sections, why change it? I also noticed that since the update you can’t select the mileage option under the filter section, you have to go all the way back to advance search to use the mileage criteria. I’ve used this app nearly every day for the past 3 years and usually the updates are helpful and y’all seem to listen to your users, I hope you’ll listen this time when I say, you’ve made the app worse with this update. Also, side note, an iPad specific app would be great, just a thought..Version: 7.3.1

New but certainly not improvedThe new version has lost functionality and usability. For example, I have not been able to find the individual user reviews. The interface is not great. A lot of scrolling required. UX was better before. Now requires me to make an account in order to save results and no keyword search function. A big step backwards. Looking at the most recent reviews the voice of the customer is clear and consistent. They hate it. I will delete the app and check the most recent reviews periodically in the hope the developer actually listens to their customers..Version: 8.0.3

RUINED THE APP!!The app used to work flawlessly for at least the past 7 years! This most recent update made this app unbearable to use! I had to download the Cargurus app smh. It crashes every 2 minutes. If not, it’ll lose connection randomly. The search engine is more complicated and takes longer to search for the exact car I’m looking for. For example I used to have it search all BMW 5 Series. But now I have to search each model individually that is in the 5 series family. It’s annoying! Very very dissatisfied and disappointed. Can no longer use an app I used to use everyday for 6-7 years..Version: 8.0.3


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