Alaska Airlines App Negative ReviewsAlaska Airlines, Inc.

Alaska Airlines Negative Reviews

4.8
4.84921 star

Total 37 Negative Reviews

Alaska Airlines App Complaints & User Negative Comments 2024

Alaska Airlines app received 37 complaints, negative comments and reviews by users. Have you ever had a bad experience using Alaska Airlines? Can you share your negative thoughts about alaska airlines?

Please wait! Alaska Airlines Facebook comments loading...



Alaska Airlines for Negative User Reviews

Worst customer serviceI had booked a flight earlier in the day. Realized that I didn’t put it on my Alaska credit card so called to change it. They refunded my Apple Pay but didn’t charge my Alaska card or rebook my flight either. So I was trying to check in and realized I had no flight booked. I called customer service because the price had tripled in the couple hours that had passed. The lead manager was then asked to be put on the phone. (Her name was April) I told explained the situation but was told she could not make things right for the price I paid before. Then she flat out lied and told me that every set just sold out. I was looking at the tickets and got off the phone upset about the whole situation. Only to be more upset to find out that she lied to me about the flight just to pacify me. Good job April👎🏻. I hope this review finds someone higher up and you are dealt with appropriately.Version: 5.4.0

Adding TripsI gave it a one star rating for the major fact that trips don’t automatically show up in the app if booked with a third party. Having to manually add the trip is a serious inconvenience and something that doesn’t have to be done with other airlines. So the ability to have a trip show up automatically even when booked outside of the app/third party is out there and being done by your competitors. Update. So they now have the ability to automatically import the trip which is a huge improvement, but you can’t pick your seat until you arrive at the airport if you book through a third party. Having to travel for work I don’t have an option of booking direct. This is so antiquated, as other airlines will let you choose your seat with no problem regardless of where the ticket originated..Version: 5.6.5

Adjusting the prices as you are boking. Shame Alaska. Canceling credit card after I take this tripWell. I have a lot of miles, decided to book 3 flights separately to make the best use of my miles. Anyway, as I was about to purchase 3rd flight, after entering all the info and click purchase- it says - at this prices it is unavailable. What? Refreshed- the prices is twoce more. Why show and allow the castomer to proceed woth false price. Also have their CC, not happy, will cancel after i book my last trip. It cost 75$ annual fee for the card, in return you have 1 free ticket ( you have to fly too) the ticket amount cant be applied toward more expensive ticket. The max you can get is 99$ reduction, so if your ticket is 120, sorry!!!! It is not realy free. Anyway. Called them and told them that I am not a happy customer and blah blah- they gave a credit of $100 if I soend X amount of money. Conclusion: better have cash back card then miles card- to much pain:((( also- they bought Virgin A- took away all the fun and some destinations got reduced:((( one thing that is positive: they were never late, very rare. So .... after all dont like it..Version: 4.5.0

Straight ForwardEasy to use.Version: 4.1.44

Alaska Not What It Used To BeI have traveled on Alaska twice this year. The planes are old and worn out. Customer service is wonderful but the poor representatives can only deal with the info they have been given as ALASKA does not get them out into the planes so they can see what is really happening. The wait is hours to speak to customer service but they do call back within the time given which has been as much as 10 hours. Alaska does little to make one comfortable on a flight. No screens in the seat back so you have to figure out how to use your phone to enjoy a movie and hope you have that feature. The carts do not start by until at least 45 minutes to an hour into the flight. The over heads are small and always full. The alcohol is low quality (had to send back drinks as the mix was not worth the calories), on the website so many items are inaccurate or are not available especially no info on food - even on flights of several hours, (info on food in first class is especially lacking). Due to so many comfort items over looked by Alaska and their cost cutting in maintenance dating back to the jack screw fiasco that killed over hundred passengers, trusting this airline is still impossible. Other airlines are never perfect but at least they are more comfortable, websites easier to navigate, contain more info, and customer service is more accurate. If you can try another carrier you will probably enjoy it more..Version: 5.0.11

Glitchy cc expiry fieldsTook me three tries to complete this booking. Wouldn’t let me go into the cc expiry fields. Kept timing out and had to keep reentering passport info..Version: 5.7.1

Really disappointing accountability. I’m out $800.I live in Alaska, always fly Alaska and even have their Bank of America card. It’s the only way I can see my family and travel to do the sport I love. So when I traveled with my inflatable paddle board and it came back to me with stab marks in it and completely unuseable, I had no doubt that Alaska Airlines would take the appropriate accountability - not like the other airlines you’re seeing wrecking poor peoples wheelchairs. Please note that this paddleboard is extremely durable - I’ve not had any issue with it in normal outdoor circumstances: rocks, sticks, docks, dogs, etc. Well unfortunately Alaska did not live up to expectations and have failed me. After asking for my ruined board to be replaced I was told that my stuff getting literally stabbed is normal wear and tear and that it was probably the belt. So don’t fly with anything you don’t want stabbed by Alaska’s apparently very spiky belts. Dogs, kids, subsistence food, just a few of the things I think people probably don’t want stabbed. Not that I have many options in leaving the state, but I am rethinking where my loyalty lies since this company isn’t taking care of me in return..Version: 4.7.3

Flight StatusYour flight status page is ABSOLUTELY AWFUL!! It does NOT display / indicate WHEN a flight has actually “Departed / left the gate”. It does NOT confirm / display / indicate WHEN a flight is actually finally “airborne”. It does NOT confirm / display / indicate WHEN a flight has actually “landed”. And finally when it does confirm / display / indicate WHEN a flight has actually “blocked in at the gate”, the “Arrived” time is so SLOW to update that when it is finally displayed it is almost always as much as 5 MINUTES AFTER / LATER than when it “actually / officially” “blocked in at the gate”. The “flight status” page on American, Delta, Jet Blue, SW and United ALL show when a flight has “left the gate”, when it’s actually “airborne”, when it actually has “landed” and when it has already “blocked in at the gate”, the actual “Arrived” time is displayed MUCH MORE “promptly” than your “flight status” page😡.Version: 4.1.53

BuggieThe app is buggie, had issues with trying to create an account. It kept saying I had an account but whenever I would try to reset password. The system would say that it couldn’t find an account associated with the email. When I was finally able to create an account I tried to sync my reservation. It kept popping up as expired or nonexistent. I ditched the app and went on the browser full screen. I was able to add my reservation and check in on browser. The browser did time out where I had to restart the check in process again. The second time went through though. I figure this is just an Alaska Airlines system problem. I was finally able to add my reservation on the mobile app after check-in on full screen. But the app isn’t showing that I am checked in with my login. I’m basically giving up on the app. Flying is stressful enough, I’m not trying deal with check in issues..Version: 5.15

Worst Airline app!!Flew to Alaska via Delta. App was extremely user friendly. Return flight was scheduled on United and again app was user friendly. We had to change our return flight and only Alaska Airline was available. This app is the worst!!! Just creating an account was a nightmare. Used the text help service and was told to try the website instead. Went to the website and another nightmare ensued! Took over 3 hours to create an account that never matched with the website account. Now trying to upgrade seats and was told we couldn’t until we checked in. Tried checking in when I was allowed. I selected my upgraded seats, went through their pages only to be given a message that those seats were taken!!! Again, repeat the procedure. I’m actually afraid that service on the plane won’t be any better than this crappy app! Who got paid to make it???.Version: 5.2.0

SucksVery slow, I already put all my info when I booked my flight and had to do it all again when checking in on app. What a PAIN!!!.Version: 5.14.0

Ok but could be so much moreI have an Alaska account but neither the app or the website automatically ad my reservations. I have to add it to both of my phones manually every time..Version: 4.1.52

Password issues between app and websiteI was using a 64 character password which worked just fine for the website but not for the app. I tried calling Alaska Airlines customer service but was told they do not provide support for the app other than to tell people to uninstall and reinstall. Then got transferred to someone else and that went nowhere, too. Tried chat a second time and was told over and over and over that the same password will work for both the app and website. That’s not true. I tried lowering the password character count to 35 and that worked. I also tried 45 characters on the website out of curiosity and that generates an error. So does 40 characters so I’m guessing the limit is 35. So, once the lower character limit was discovered, I can login fine with the same password for both website and app. I was also told by their support that I should not use password managers because they don’t always work. Huh, okay..Version: 5.13.0

Uneven useI’ve attempted to use your app many times while in flight to purchase infotainment and i’ve found your Wi-Fi system on board flights OFTEN glitches, rendering the app useless and also the users experience useless. I’ve paid the $8 dollars or whatever it seems you charge for Internet access only to be disappointed time and time again while using the app in flight because of uneven service. When I’ve attempted to try to get a credit or refund for the SLOPPY service, your customer service process is abysmal as you must then contact, apparently a third-party provider of your WiFi and service. Another suggestion; why not allow a passenger to be able to purchase Wi-Fi Internet access ONCE and then have that available to them on the entire legs of their flight rather than requiring them to purchase for Wi-Fi for each flight leg ? that doesn’t seem to make a lot of sense to the passenger.Version: 5.6.6

Bad appOne of the most cumbersome and non user friendly apps I’ve ever used. I only use the app when absolutely necessary…and have been an Alaska Airlines customer for over 40yrs. When the app was released, I made complaints to the Alaska personnel (hoping they would pass them along) about how bad it was to navigate. Also there’s a lack of information on how to use it. No changes have been made that I’ve noted that have improved this. I have a trip in 3 weeks & know I can only preorder a meal on the app. I also know there’s a time frame to do that but good luck finding that information easily. Evidently I have to check my reservation daily to see when that pops up. I tried looking under search on the app for the food option…no such luck. When mentioning it to airline personnel I’ve been told I’m not the only one who’s complained. For being headquartered in a locale with some of the best tech in the world, am disappointed that this is the best Alaska Airlines can manage. Carol Smith.Version: 5.0.2

Terrible appEven the review part doesn’t work because the text is invisible 😂😂😂.Version: 5.8.0

Glitchy, buggy app. Entered a pile of info only to be kicked outSee above..Version: 4.1.20

Very BadThe fares shown for the flights I wanted to take at first class were not first class. If the fares shown for first class on the list of available flights are based on mixed class then the web showing available flights and fares by class should very clear show on the list of available flights that it is a mixed class fare My wife and I are both MVP Gold and have been for a number of years. This very bad web cost me a lot when I went to rebook due to receiving a notice that my original booking was no longer available. My original fare was more than what the web was showing for the first class fare for the the alternative flight. So I cancelled and then went to rebook based on the fare shown for first class on the web. When I got to final step of booking it showed this was not a first class booking, but a mixed class. I then went to reenter the web and looked for available flights and this time the web was showing a first class fare that was $500 more than what it had just shown a few minutes earlier. When I went through the process of booking I found this time it was really first class for both flights the flight to Seattle connecting to the flight to IAD. Robert Selder.Version: 5.9.1

Please do everything you can to fly with other airlinesI flew with Alaska airlines for past 15 years, at least 2 flights a month over 5k miles around trip. There is absolutely no loyalty! No customer service and no care. Make sure to read the fine print on insurance and baggage coverage! #alaskaairlines have damaged to beyond recognition to our baby stroller that is worth over 500 bucks and surprise no coverage! I knew a stroller was expensive, and I thought Alaska Airline takes care of baggage. Surprisingly they don’t, I have flew with Alaska airlines despite the other airlines being hundreds of dollars cheaper. Just for one factor of thinking customer service is beyond other airlines, which I have realize there is none. Absolute worst airlines!!!! Really wish delta airlines would come and do more service in Alaska. #deltaiarlines I have lost hundreds and thousands of dollars to being committed to Alaska Airlines! And this is what I have in return. Wish I can upload photos into this review to explode how Alaska airline damages cargo! Beyond recognition..Version: 4.1.47

Checkin on appWas disappointed I checked in early to get a good seat and app did. It allow me to choose or change my seat assignment. Very unsatisfied about this..Version: 4.1.53

Huge Airline-Tiny AppOnly airline app I’ve ever seen that doesn’t have a button to “Manage” your booking. Also malfunctions quite often. They should do better!.Version: 5.8.0

Booking from Vancouver (YVR) to AdelaideI’m trying to book from the Alaska Airlines App and I also would like to see other Airlines such as Qantas Airways. They’re both Oneworld companies and all I’m getting is that you’re not able to complete your request. Please try another city. Of course Alaska Airlines Fly into Vancouver Canada all the time to either Seattle, San Francisco or LA to do a transfer. I’m not happy about this..Version: 5.9.0

BigAt check-in while navigating from seat choice to next page the app just shuts down. Very frustrating..Version: 4.1.52

Does not provide relevant or accurate infoFlight out of LAX did not contain details as to which terminal it was out of - massive airports should always have this info. Also, flight Captain and crew for my scheduled flight were delayed leaving from Las Vegas due to a mechanical issue. NO UPDATE was issued indicating there was a delay. Even after it was announced that the departure was delayed, no update. Finally, 30 mins after the original flight was supposed to have DEPARTED, the app updated with the new departure time. No option is provided on the app to resolve the fact that I would obviously now miss my second flight (which is also loaded in the app) or a special number to contact Customer Service for assistance with working out alternate connecting flight / hotel. Pretty useless app. Only reason to have it is for scanning boarding pass - but they send that to you by email. So, no point actually. Useless..Version: 4.7.2

FrustratingWhen trying to book our family trip the app did not allow us to pick half our seats or would crash half way through completion making us have to start over 2 ccm during the process.Version: 5.2.0

Airline good, not so much the appI have to remember that I’m reviewing the app and not the airline. I’ve flown through multiple airlines and used their apps, and I say this one is not the easiest and not user friendly. I’m constantly clicking in multiple spots to find out information, like what terminal. Come to find out, it’s only on the ticket I save on my Wallet on my iPhone. Unfortunate, it doesn’t update. The app itself doesn’t keep updated as quickly as other airline apps. I get the notification to board, right as my flight is taking off. Access to the Gogoflight should be easily accessed through the app, not have another app for it. When I initially schedule a flight, pick my seats, and then after I pay for it, I noticed it only saved my seat selection for one flight and NONE of the others. I have to go through again and select it. I’m starting to wonder if it’s making me pay double, the seat premium twice. This app has gotten worse, in my opinion..Version: 5.12.1

Can't log in?I can't log in on iPhone or iPad. Sent emails for help and no reply. This is very disappointing as I love flying with your company. Please help!.Version: 4.1.9

Horrible appIncredibly slow. Using other airline apps on the same wifi with out any issue this app wouldn’t allow me to pre pay for baggage, crashes multiple times a and wouldn’t allow me add the boarding pass to my apple wallet.Version: 5.14.0

ConfirmationThis needs to be easier to access. Not hidden in a menu list..Version: 4.4.0

Okay butKeep getting this error “Unable to add mileage card to Apple wallet”. No reason is given just won’t add. :(.Version: 4.2.4

RatingIt sucks. Not intuitive not user friendly . Way too much advertising on data pages giving flight details. We gave up checking in on line Way too disjointed and confusing.Version: 5.7.0

Apple wallet won’t workApple wallet won’t work.Version: 5.0.9

User IDNo way shown to setup user ID.Version: 2.2

Very frustratingTried to book a trip to the Pacific and what a cluster. Part of the trip available for miles, part was not, but would not let me use miles for part of the trip - I had to pay $$ 100% or use miles 100% - stupid. And then the trip had a partner airline and I booked the whole thing first class but before purchasing double checked and the partner airline, the longest jaunt, was not first class which was not disclosed. Called customer service, oh we cannot control first class for our partner airlines. Then why sell the ticket as first class??? Fortunately I backed out and rebooked it as coach, the only other option available -not even premium coach - and now need to work with partner airline to upgrade. I called customer service twice and was underwhelmed, attitude obvious they didn’t want to be bothered, just kept referring me back to the app. Duh, if I didn’t need help I wouldn’t have called in the first place. Really Alaska?? You need to do better..Version: 5.8.0

Okay app that needs updatesIf you are booking an Alaska flight and paying for it outright, the app works great. No issues with first class, main, or saver fares when booking. You easily pay to upgrade your main seat to premium class. Want to do anything else? Well, that’s where the app falls apart. Got the Alaska credit card? Well, you won’t be able to use your companion fare on the app. That requires the full website. Searching for or trying to book premium economy on a partner airline? It’s literally impossible as the option is not given. Once again, you need the full website. Seems silly that Alaska has some pretty nifty partnerships and discounts but you can’t use them on the app. It’s 2023 and most other airline apps don’t limit the consumer like this one does..Version: 5.12.1

Wasted my morningI only had one morning in Seattle and it was wasted by trying to use this app then when that failed, calling customer services. The remainder of my time had to be used getting to the airport earlier than planned as I had to check in at the desk instead of online. Not impressed..Version: 4.1.31

Shows as a Phone app in a tabletIs very basic and shows as a phone app on my tablet. Quite clunky, maybe look at KLM or Delta apps as examples of how it can be done.Version: 5.0.9


🙂 Alaska Airlines Positive Reviews
Is Alaska Airlines not working?

Alaska Airlines works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Alaska Airlines.

⛔   Alaska Airlines Problems
Applications with negative comments similar to Alaska Airlines
Team AAG negative reviews, comments
Team AAG Negative Reviews

Team AAG is the information and communication platform for teams, colleagues and all interested parties in Alaska Airlin...