FREENOW - Mobility Super App App Positive ReviewsIntelligent Apps GmbH

FREENOW - Mobility Super App Positive Reviews

4.8
4.80088 star

Total 54 Positive Reviews

FREENOW - Mobility Super App App User Positive Comments 2024

FREENOW - Mobility Super App app received 54 positive comments and reviews by users. Can you share your positive thoughts about freenow - mobility super app?

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FREENOW - Mobility Super App for Positive User Reviews

Works well in RomeWorked well for us while we were in Roma. Only minor issues getting a taxi the first time when the first driver canceled but only waited less than 8 minutes that time. Otherwise less than 3 minutes all other times. Worked well even when using my overseas travel Visa card as payment method. The drivers do also accept cash. Would recommend it..Version: 7.21.1

Better to with the app[Edited] Better to pay with the app. For some reason I have been charged twice when paying with card (card and app charges). Not sure whether the driver cannot let the app know that a card payment was already submitted or they choose not to. If the former, that should get fixed. If the later, should get addressed, too... The service overall is convenient. Works with local taxi services so you can get picked up very soon in places where taxis are on the move constantly. Update: I contacted FreeNow regarding the issue, providing proof of duplicate charges. The charges were reviewed and reversed fast 👍.Version: 11.12.0

Best taxi app ever!!!5 star. I’m only using this app from now on!.Version: 10.30.0

Finally… A Black Cab App that really works!I have been traveling to London for over 40 years. Black Cabs have always been my go to mode of transport around the City. 100% professional and reliable divers. Most own their own Cabs and take their job and livelihood seriously and their cabs are an extension of their professionalism. With the advent of Uber, and the race to the bottom from a price, professionalism and safety perspective Free Now has changed the paradigm for clients of these essential services within London. If you don’t have the App… Get It. If your wife needs a cab while on her own it’s the only game in town. FreeNow… Black Cab Access with Internet convenience. What’s not to like?!.Version: 11.70.0

Not as good as others yet!!Why can't I amend or update my location once the driver is on his way to pick me up?? Uber, Bolt, Ola, they all allow you this so I don't you?? I booked a cab with Free Now and my driver couldn't get to me because of a police block so I walked towards him but when we met he couldn't start his trip because his Free Now app didn't allow him to click the "arrived" button because it he hadn't at the pick up location yet and I couldn't updated my pick up location as well... Just stupid!! The driver had to leave me in the cast waiting while he run towards the original pick up location so that his app allowed him to click the "arrived" button and start the trip... Ridiculous!!! It's also ridiculous that the only tipping option is to tip the driver before the trip even starts!!! Why can't I tip the driver after the trip ends like in every other app?? How do I know if I'm going to like the driver or not?? I mean, you wouldn't walk into a restaurant, sit down and immediately tip the waiter even before you order your food, would you?? You definitely need to change this 2 issues straight way!!.Version: 10.19.0

Who needs public transportNot with this app, except for the business area which is way too restrictive. But otherwise a great app!.Version: 12.9.0

Only as good as the taxi driversI used this app in both Berlin and Vienna and I was thrilled with the ease of use for licensed taxis. The only caveat is that I was traveling as a family of four with six pieces of luggage. In Berlin, I asked for a vehicle for five people and got a large enough van. In Vienna I ordered a five person vehicle for an early morning trip and a sedan was waiting for me at the requested time. I cancelled that driver (he was upset, but so was I) and didn’t get a van until I listed SEVEN passengers. I’m still trying to imagine six people in a Prius Plus and failing..Version: 7.27.0

FantasticAvoid the hassle of finding a rank or flagging one down during rush hour, have them come to you, and watch them approaching on the map. Best since sliced toast!.Version: 2.5.2

AppApp molto ottima e molto interattiva e a pochi clic si ha un taxi Quindi consiglio questa app a tutti.Version: 11.33.0

Great serviceSo convenient and affordable.Version: 9.7.0

A good idea badly developedI used this application a few times in Roma. The idea is excellent. Unfortunately I cannot say the same if it’s implementation. Key problem is that is far too slow. It takes 2-3 minutes of internet search to find a taxi. This is 20-30 times slower than UBER. Then I had an estimated waiting time of 6 minutes, which instead dropped to one without any warning. The developer needs to improve the speed and quality of this application for its use to become widespread....Version: 9.1.0

LondonEnthusiastic driver Arrived early but waited Worth having the Free Now App.Version: 11.92.0

Outstanding app!We’ve used this app throughout Barcelona and Rome, and without fail we have had an excellent experience. It was fantastic to hail a taxi when we needed it and knowing it would show. The cost estimate is wonderful, and saved us money, even when not using the app to hail a taxi. In Rome we were at the Termini. I looked at the app for an estimate, but a and approached the taxi stand. A man hailing “taxis” approached me and quoted €35 for a ride I knew was €11. I immediately knew he was not an official Roma taxi and moved on..Version: 7.25.1

Wonderful App and ServiceGlad to have stumbled on this app while I was in Rome. Needed a taxi for a late night and early morning airport pick up. I was worried when I pre-booked for the early morning I would not get a driver; 15 min. before the expected arrival time, I received a message that the driver was on his way. The service from both drivers was professional and caring. The only harp is the suggested rates. Take it as that, ONLY a suggestion. Both times, the prices were over the suggested rates by at least 10€, no fault to the drivers. They followed the gps. But be forewarned. 😊.Version: 11.59.0

Beam me up, Scotty.WhatsApp made it almost that easy! A group of five of us in Rome last October, with various activities, depended upon WhatsApp to get us to numerous sightseeing and dining locations painlessly. Even when we weren’t sure where we were, after walking as far as we could to see what was around the next corner in this magnificent city, WhatsApp always got us home quickly and safely. Thank you so much!.Version: 11.78.0

Great AppI was very happy to find this Rome taxi app. Setting up an account was easy, the app was easier to use and I was able to get a cab no matter the time of day or place. The cabs that are used have great drivers with new well maintained vehicles. I highly recommend this app!.Version: 11.85.1

Works WellI’ve previously used Hailo whilst in London and was pleased to find out that My Taxi also works in Sweden. From the trip to the Hotel it worked fine and I would have given it 5 stars. However, this morning I used it to travel from my Hotel to office and for some reason a completely different car turned up and the estimated fare of a maximum of SEK 88 turned into a fare of SEK 116 (although to be fair that is comparable to the cost of taxis I’ve ordered via the Hotel receptionist previously). Overall I think the App is very good and I will be using it again - although I’m slightly confused as to what happened this morning with the different car turning up..Version: 7.9.2

Good responseExcellent service clean cabs.Version: 11.11.0

At least half the time -no cabs are availableThe drivers are almost all fabulous I like the app although I do believe that having drivers pay a rate for jobs they traditionally would have picked up with none of this is immoral -I do believe it should be down to consumers not the drivers to pay for that. I personally add on 15% to cover the fee then manually add in a tip. Because it’s just wrong otherwise. I think a subscription for consumers would be better -it would encourage more drivers to use you meaning more drivers around meaning I won’t be frustrated as a disabled person when I can’t get to hospital or physio appointments..Version: 11.41.0

Greek UberUse this so you’re safe.Version: 12.1.0

So easy!Simple app with many options! Always good experience..Version: 11.90.1

Best taxi serviceSafe and best taxi service.Version: 12.2.0

Pat is an awesome driver - London everyone!First time I used the app and as soon as I pressed confirmed within a few minutes my taxi was stationed outside my hotel, punctual courteous and most helpful and the fair was fairly reasonable too I’d use it again if which I am!.Version: 7.6.2

Drivers often rip you offWhile the app works fine, I’ve found over the last 1 year+ of using the app that many metered fare taxi drivers cheat, by inputting a higher fare after you’ve left the cab. There’s no way to contest or change the fare (or even your tip option) after the driver inputs the amount and so basically, the driver always gets the last word. I definitely don’t want to tip if the driver already ripped me off! It would be great if you had a function where both driver and passenger had to agree/input the amount owed or stated on the meter and only if the amounts corresponded would the total sum automatically be paid, or at least give me the option to change my tip to zero if I’ve been stiffed!.Version: 9.4.1

AwesomeBest service in ROME !! Highly recommended! Quick Pick up and drop off!!!.Version: 12.10.0

DaveofBellinghanWA.We use the app in Naples and in Rome in 2019. We were pleased with this service, but I always sat in the front with Google maps open to verify the driver was on a good route. I always made sure the drive started the meter once we got in, and before the driver started it it was at zero. Remember, the Italian philosophy is that if you allow yourself to be ripped off, it’s your own fault. One you understand this you will have a better experience. We plan on returning to Rome in October and will use the service again. One note. If you are planning to go to an airport in the middle of the night, do a Google search for good rated shuttle services. Pay the extra bucks!.Version: 10.70.0

Terrible serviceDon’t use this company. We took a short trip with a driver because we were carrying fragile goods, a newly purchased mirror in particular. When we tried to bring the mirror into the back seat with us, the driver said no and took it out of our hands to place it in the trunk. He proceeded to crush the mirror into the trunk, resulting in the mirror shattering. He didn’t do anything about it, just said sorry and went on his way so I complained to the company. The response was that the driver said he didn’t break the mirror and they wouldn’t do anything about it. Awful customer service, no integrity with their drivers. Don’t use this app, there are other vehicle services available..Version: 11.56.0

Love itEasy and reliable.Version: 11.9.0

Not worth the timeI’ve really wanted to like Free Now. I support everything it stands for. Unfortunately, lately it stands more for collecting your cash up front and never picking up your ride. Super disappointed since I have picked up rides from Free Now that are much more expensive than Uber or Bolt alternatives to try and support the community but they unfortunately will pick up and then cancel after a few mins. Don’t waste your time or your bank details (for them to take your cash for a few hours before returning.) Super disappointed (and likely unethical).Version: 11.33.0

AwesomeUsed it in Rome and Paris. No need to master Italian for a phone call. Pay through app. In Italy there is no real Uber and in Paris taxis can use bus lanes while your Uber stuck in crazy Paris traffic, so this app is awesome..Version: 12.11.0

Love this APP!Loved this APP and the service!!! I wish we had this in Canada! Easy, Reliable and it worked..Version: 7.6.4

Better than UberArrived in Ireland Uber just cancelled and took my money. Free now much easier set up and better price.Version: 11.43.0

Beautiful experience in Leipzig despite concernsNot going to lie, seeing all the reviews about riders cancelling last minute made me quite nervous about booking initially, however with the train strike going on my wife and I didn’t have a choice but to book a taxi to catch our flight. It was a bit last minute and quite early (3am) but despite our reservations and concerns, our rider was absolutely everything we could have asked for! The ride was smooth, our driver was early and didn’t have any issue taking us early, he was super friendly, helped us with our luggage, and just generally pleasant. The ride itself was smooth, the car was clean and the music was at a soft and atmospheric volume, he got us there fast and safely and the timer even went well below what we were originally quoted so we were more than happy to tip! I don’t want to lessen any one else’s experience, however I just wanted to share that my wife and I’s first impressions in Leipzig were wonderful. Thank you!.Version: 12.17.0

Don’t use abroad!I used to use the app all the time but since the switch from hailo I agree with other reviews it’s appallingly bad. But only stopped using the app after I had the most bizarre incident whilst in Italy on a work trip recently. Booked a taxi outside Milan station to avoid queuing, app worked fine and cab arrived. But to my surprise the driver already had a passenger in the car, a woman or a transgender man/woman in the front seat. He said she was his trainee and tried to get me to take the back seat. She was most definitely a prostitute or something else-def not a trainee driver. As a woman traveling on my own I need drivers you can trust and feel safe with especially in a foreign country where I don’t speak the language well or know the area. I would def not get in a car with a driver and some other suspicious person and head off into the country side. Awful experience which I reported to mytaxi and got the lamest response. Happy not to use this app anymore until it’s improved and drivers vetted properly..Version: 7.24.1

Mr Gentleman….. great… ride home ….. 🇬🇷🌟🇬🇷.Version: 11.94.0

Works exactly as it shouldI used this quite a bit while in Madrid and Barcelona this past couple of weeks. If you're reading the recent slate of 1-star reviews and feeling anxious like I was, know that you can trust this app, and seemingly most of the drivers within it. We didn’t get ripped off, forgotten about, or have any issues. Our drivers were prompt to us, prompt to drop us off, and either beat or matched the estimates provided by this app. All in all, I was extremely thankful to have this app. Would definitely recommend..Version: 11.3.1

Works wellIt did a good job for us in Rome. Some drivers canceled after accepting the ride, though. It should not happen. Otherwise, the app itself is quite handy..Version: 9.7.0

Great app easy to useGood interface simple to use and easy to navigate. Accurate real time arrival of the drivers and the service has been great. Better than uber.Version: 7.7.0

Great appThis app was very useful for us while in Seville Spain. It allows you to order a taxi in minutes and allows you to track the taxi as it approaches your pick up location and you can also write a quick message to the driver if you have last minute changes with your travel plans..Version: 11.41.0

Extremely DisappointedBooked a ride recently and the driver didn’t move for 20 mins, then called me and tried to ask me to cancel because of “traffic”, I checked Google maps and found no traffic between our respective locations, I pointed this out and the driver started driving away from me and told me I’ll have to wait another half an hour for him to arrive. Eventually I cancelled the ride as the driver gave me no other choice, and FreeNow charged me a fee. I then contacted their customer service and they never got back in touch. I tried reaching out on Twitter, nothing. Tried Facebook, nothing. If you have any issue with Free Now - good luck, they offer no support and are impossible to contact. Will avoid this app from now on. They’re basically incentivising drivers to steal cancellation fees from people and then avoid any customer service to refund people.Version: 11.41.0

Makes travelling easy!Being in a new city this app was a godsend for getting around Thessaloniki! I love that it charges my cc automatically and I don’t have worry about having currency for a tip - it’s all in the app. No issues!.Version: 12.11.0

Ridesharing Not welcome, buggyThis app is also a ridesharing ap now - working to replace taxi drivers who make a fair income and who must operate with licenses and insurance with a system that exploits drivers and where the model is for prices will go up as soon as they drive all others from the market. Also, it’s buggy. Sometimes it won’t load. Sometimes it chooses the wrong pickup location and when I type in the correct one and press enter, it still selects the wrong one and sends out a request for taxi pickup to the wrong place. The Lufthansa miles for cc payments are nice though..Version: 10.3.1

Perfectly decent taxi-hailing app.I have been using MyTaxi since early January while studying abroad outside of Madrid and have been very happy with it. I am almost always able to get a ride on-demand, and the taxi drivers who have picked me up have been very cordial and professional. Yes, the taxi drivers usually turn the meter on when you request a ride, not when they actually pick you up, and yes, the cost-estimates are sometimes inaccurate, but this is a taxi-hailing service, not a ride-share service. If you expect this app to function exactly as does Uber or Lyft, you’re setting yourself up for disappointment. If you want a reliable, easy-to-use taxi-hailing service, this app is perfectly fine..Version: 7.19.0

Cool statFirst time and second time used in the same day. Both went faultless. I like the options of rides from black cab to Electric cars with diffent prices displayed. The only thing made a nervous that before you pick your ride option it tells you est awaiting times for pick up but then after selecting the option it starts saying ‘looking for a driver’ so nervously waiting to find out how long will I have to await for the car as I had already had confirmed paying for it. If there would be an option to cancel the ride without a charge should the awating times too long would be good or It may already exists that I do not know as am very new to use the app..Version: 10.65.0

Awesome for Ireland!This was a great app for our stay in Dublin. Amazing service, great drivers. Thank you :).Version: 11.89.0

Works wellUsed about 8x in Rome. It is very convenient to pay via the app as most taxis don’t seem to take credit cards. The estimated times on the app were usually quite a bit off but the tracking of the vehicle was precise. You can change location of pick up easily although it located is well. We only had 1 driver bail at last minute but otherwise everyone came as anticipated. The app has various options but pretty much always steers you to using a regular taxi..Version: 11.78.0

Wait timeLong waiting time for searching driver.Version: 9.5.0

AppI love the FREENOW app. So easy to use.Version: 11.94.0

Mr ManuwansVery nicely app very nice cars.Version: 12.3.0

EfficientSo easy.Version: 8.17.0

Manchester tripIt’s very easy to use, liked it.Version: 11.47.0

UsefulBooked several times and satisfied. New version has some interesting improvements..Version: 2.5.5

Good app, would be great to tip rider afterReally like the app. Easy to use, good tracking on driver so we know where they are and when they’re likely to arrive. One thing that would be helpful is if we could tip the driver / decide on the tip amount AFTER the ride’s over. If I forget to update the tip amount during the ride, or if I would prefer to select my tip amount only once I reach my destination (in case something goes particularly well or poorly), it’d be handy to be able to tip after..Version: 11.12.0

This app and company has improved dramaticallySome reviews here were written at a time before various taxi services merged and the current app and merged service is very different to what it once was. I am pleased to be able to say that it’s a vast improvement and so far (albeit early days) I am finding it excellent. I’m not sure why the reviews that have been selected to be displayed on the App Store entry at least on my iPhone all are 1*. Certainly there’s a strong preponderance of 5* ratings in the complete set of reviews. It gives a potentially erroneous impression, I think, which is largely what motivated me to write this review right away..Version: 10.29.0


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