Amex App Support

What is Amex? Description of Amex 3759 chars

The official American Express App for iPhone allows you to access your Account from anywhere. Track spending & rewards, find offers, review your balance, pay your bill and enjoy features only available in the Amex App. Touch ID and Face ID login (on supported devices), gives you quick, safe and secure access. Make the most of your Membership with the speed, security and convenience of the mobile Amex® App.

SECURE ACCOUNT MANAGEMENT
• Enhanced activation experience for you to confirm new Cards and setup your Account.
• Activate your Credit Card for Apple Pay in the Amex App, then simply unlock, tap and pay.
• Freeze and unfreeze your Credit Card instantly at any time.

STAY ON TOP OF YOUR SPENDING
• Check your American Express Account balance, pending transactions and sort charges by amount and date.
• Go paperless with access to past PDF statements.
• Turn on AutoPay to pay your Amex bill automatically from your bank account each month.
• Check your spending power. Enter an amount for an expected purchase and you’ll see if it’ll be approved. Approval based on account status at the time of request
• Filter transactions to see spending and subtotals for each card on your account. For Basic Card Members Only.

PROTECTION WITH REAL-TIME ALERTS
• Turn on purchase alerts to be notified when your Credit Card is charged.
• Receive instant fraud alerts if suspicious activity is detected.
• Never miss a payment with payment due reminders.
• Manage all your notifications in the Amex Account tab.

EXPLORE REWARDS AND BENEFITS
• View your Rewards balance and find ways to use Membership Rewards® points* - from gift cards to credits on your statement.
• Use points to cover your eligible charges via a credit on your Account. *
• See personalized recommendations for other ways to use points.
• Refer a friend and earn rewards when friends and family get an American Express Card through your referral. For eligible Card Members only.

AMEX OFFERS *
• Discover offers from places you shop, dine, travel and more.
• Explore a map of nearby offers.
• Get Amex Offers notifications direct to your device.

AWARD-WINNING SERVICE
• We’re here to chat 24/7. Start a chat with us in seconds and revisit conversations any time in the app.

We’d love to hear from you! Stay in touch with us using our social media pages: Twitter: @AmericanExpress
Facebook: facebook.com/AmericanExpressUS/
Instagram: @americanexpress

Send & Split® enhances the way you send money and split purchases with other Venmo and PayPal users, all in the American Express app.* Now you can pay friends with more flexibility and without the standard Venmo or PayPal credit card fee§. You can also seamlessly split your Amex purchases with others and get paid back directly to your Card as a statement credit. Best Part? You’ll be the one to earn the rewards for the purchase you split. Enrollment Requirement. Terms Apply. § PayPal may charge a fee when sending to non-US recipients.

The American Express® App and app features are available only for eligible Card accounts in the United States. American Express® prepaid Cards and Cards issued by non-America Express issuers are not eligible.

To log in, Card Members must have an American Express user ID and password or create one in the app.

Apple, the Apple logo, iPad, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. App Store is a service mark of Apple Inc.

*To see the full Terms and Conditions, copy and paste the following link into your browser and scroll to the bottom of the page: https://amex.co/AmexApp-Terms

Amex App User Reviews

What do you think about Amex app? Ask the appsupports.co community a question about Amex!

Amex Pros

✓ Is this 1996? Mobile native for rewards?2 days ago I decided to get a new Amex Platinum credit card (yes, the expensive one with the $550 annual fee). I have Chase Private Client but decided to see what all the travel hype was about. I want a premium experience and fancy lounge access. This card seemed to have the best benefits on the market. However, they forgot to tell me it also has the WORST app experience in the business. I have spent 2 days trying to enroll in the benefits digitally and the link has been broken both days. Within the app it takes you into a browser experience to sign up (yes, seriously, Amex hasn’t invested in a native experience and we’re in 2019!). After calls to the call center, safari browser app struggles and native client app reloads I finally seemed to enroll in half the benefits. I’m trying to stay strong through this extremely painful experience. May lord give me the strength to endure this torture..BigS_rulzVersion: 6.18.2

✓ Why I love American ExpressAmerican Express has been very good to me. not only have they been incredibly helpful when I had a stolen card and dealt with an eBay debacle they also made my trip abroad much more pleasant. A few years ago I was traveling through Eastern Europe when I started to feel ill. A friend of mine told me I could contact American Express and they would help me find a doctor. Not only did they find a clinic that would see me that day, they also made the appointment for me and put me in touch with transportation to get to the clinic. They contacted me by email for the next three days to make sure I was doing alright. Because I was going to several different countries they let me know that they would help me out no matter where I was. I’ve never had a credit card company be so caring and I will be forever grateful.♥️♥️♥️.KristinaMariahVersion: 6.57.0

Amex Cons

✗ Aweful Customer SUPPORTI have been impacted by the recasting hurricane Ida. I had to leave my home for my safety. I did t grab much. I my what could fit in a small car along with my pets and significant other. I don’t use my credit cards for anything except emergency use. I consider this an emergency. I have a small limit in this Business American Express that I’ve had for several years. Pay on time faithfully every month. As soon as I got to my destination on my evacuation route I reached out to American Express. I requested an increase on my limit because I had no money to pay for my hotel for a week with no where to live!! They denied me!! Because of a bankruptcy on my report from 10 years ago!!! Ok well I was good enough to be allowed to get the card with that same bankruptcy!! But now after I pay on time for 3 years and been a loyal customer while you are killing me interest charges and making your money triple fold you deny me In my time of most need!!!!!! As soon as I get back to my life and devastated city I will cancel my Amex!!!!!! They have lost my business for life over a couple thousand dollars. Very very sad!!!!.Teedee238Version: 6.45.0

✗ Do not take any offers from this card!They are awful! Be careful giving them direct access to any of your bank account!!! I had business Amex Open from 2003 till recent. Trying to make my life as business owner easy, I’m setting up as many auto pay via my business bank account as I can. Back in March this year I set up auto pay with Amex in the amount of $4500 as BC immediate was charged over $9000. My attempts to correct their mistake consistently failed. I removed this auto pay and lowered my usage. In June I attempted lesser amount on auto pay, allowed them to charge $817 per month and made a first payment while on the phone with company rep. Payment was successful, amount was reflected on my auto pay agreement and I was expected repeated charge in the amount of $817 in July 16, as was agreed. But July 19 Amex attempted charge in the amount of $8190 for the first time, and repeated the same attempt on 21th and 27th despite me contacting Amex asking them to shop and correct their mistake and blocking their transactions on the bank’s side. Guess what, bank block them and assure me I’m safe after first attempt, but they manage to hack into my bank account and continue this financial harassment. I will get rid of them one way or another and would give them NEGATIVE STARS if possible. Stay away from this scammers.Tamara Levit DDSVersion: 6.44.0

-We've made it easy for you to navigate between all your accounts with a simple swipe on the home tab. -Now you can discover new app features in one place. Head to the Account tab and tap "Try New Features" to get started. -There’s an improved way to....