Amex Positive Reviews

Amex App User Positive Comments 2024

Amex app received 22 positive comments and reviews by users. Can you share your positive thoughts about amex?

Amex for Positive User Reviews

✓ Misleading and screwed me over!!I am a recent customer of this so called “professional” company. I signed up for their “bonus offer” of 75,000 miles if I spend $3000 in the first 3 months. In the first month I spent over $4000. I message them to make sure I qualified and they tell me yes and that I should receive the points soon. 3 months go by and no points. I contacted them to see what’s taking so long, they tell me I haven’t qualified and that the threshold has passed. What?!?!?! Then they tell me they will open an investigation and it will take 6-8 weeks. I’m flying to my honeymoon in 6 weeks and needed to book my flight with my bonus miles and now I’m screwed. Definitely don’t sign up for their offers unless you have over 6 months to deal with their bull!!! Will be cancelling my card for sure!! Can’t believe I paid a $200 annual fee for this crap!!.IyurcoVersion: 6.19.1

✓ Came backI was Amex customer years ago, I had American Express green charge card, So in 2023 came back to American Express and apply for the Amex Gold because I like to eat, But wish that American Express fix friend’s referral link to get American Express credit cards,A few friends of mine send me a referral but when I finish my application I get a pop up message stating that I’m not eligible for the welcome bonus but I can still get the card along with having the great benefits that the card offer but Majority of the people signs up for a new credit card is for the welcome bonus, I never had the Platinum card before so I should be eligible for the welcome bonus, So I hope that American Express sends me a target offer for the platinum card because the referral links just leaves you with a pop up message and not eligible for welcome bonus.34skylineVersion: 7.0.2

✓ ScamI signed up for this card for the reward points 40,000 ski miles However after three months I did not see my points so I called talk to the supervisor for an hour and 30 minutes for him to let me know that I don’t have my points for some reason & couldn't give me a definite reason why. I called back the second day to talk with the supervisor who said that he would get it handle for me. Once I called the store they put me on hold for 45 minutes and tell me that there’s no supervisors available and they should take 7 to 10 days after the previous supervisor told me it would be handled in 24 hours horrible customer service and sad I have to go through this to get my reward points… They are not giving my points. I will be making a complaint with the better business bureau as well..BraderaidVersion: 6.43.0

✓ Almost perfectThe app is very useful and easy to navigate. My only complaint is that I didn’t receive an alert that two amounts were going to hit my account. I had auto pay on but I received an email explaining that Amex had “reduced your scheduled payment amount…” furthermore it stated that “there’s nothing more for you to do-you’re all set.” I called customer service to ask why two payments (the original statement balance and the new reduced amount) was drafted and was told “it appears you approved the reduced amount via your cell phone..” although I reviewed the email stating that the new balance would come out automatically, I did not approve it because it specifically stated there was nothing more for me to do. I think there’s a coding issue somewhere. I also got a late fee from a scheduled payment because this created a significant balance drop in my account. Not pleased with this specific situation..MyMonkeyMMOVersion: 7.2.1

✓ American Express doing things right the 1st timeI have been an American Express (AMX) card holder for a long time. I used to use a VISA card as my primary card for everything and AMX was just a back up. As I started to read the literature from AMX a little closer I discovered benefits that my VISA card didn’t offer. When I called my bank and spoke with my personal banker about the differences I was provided generic answers not comparative benefits. A long time ago very few establishments would accept AMX now no matter where I go AMX is accepted almost everywhere VISA is accepted, but the difference in my wallet is the additional protections that AMX provides just because I am an AMX member. I have seen a commercial that ask the question “What’s in your wallet?” The question that AMX answers for me is “Do I have the piece of mind knowing that my purchases are protected by the card of my choice.” Thanks AMX for giving me that piece of mind with every purchase I make!.Horace&Version: 6.45.0

✓ For Once, An App That Isn't Cluttered!I have two finance apps that plague me with offers and alerts constantly. They do not turn off, and saying no to them does not help. In fact, they bug me even as I check my credit score or my card and account balances, actually getting in the way of what I need to view. Amex doesn't do that, ever, plus this app is easy to use and lets me carry out my payments easily. I've never had a problem finding something or had the app error out randomly for any reason. Making payments and checking information couldn't be more streamlined. You guys need to teach other banks and card providers not to bother customers so much. Granted, their apps are simple and good to work in, meaning I only docked them both three stars for irritating me and not more, but all those relentless alerts and pop-ups make them far less helpful and much more of a bother. This app is what the others should be. If I want offers, I will look for them myself! Thank you for making it very easy to use and for not bothering me silly..AmyherstVersion: 7.2.1

✓ My two centsThe app seems to work as it should I like the fact that you can add your bank account and just pay your bill electronically I’m happy with the card and the app so I gave it four stars I would’ve given it five stars the only reason why I held back the last star is I wish the developers of this app would allow me to make a payment as long as I have a balance even though there might not be a payment required at that time and so with that being said you have to wait to make a payment even if you owed the money what I don’t like about that is I have to watch the app to find out when is the earliest time I can make a payment to where I wish I could make a payment of at least the amount of the balance even if it hasn’t posted yet But aside from that one thing I’m very satisfied with this app.Why oh why cant IVersion: 6.18.2

✓ IrritatedFor more than 20 years I have been a good customer - I have used my card almost exclusively and paid my bills. I’ve spent more thousands than I can imagine. Due to COVID I lost much of my salary as my husband was leaving me. I fell a month behind and made a temporary payment arrangement. Sold the house to pay bills because I’m the kind of person who does that. Paid off the loan and credit card a month ago but was still showing my account was still showing suspended. Called and they said I had to wait to the next billing cycle. Bogus. Next cycle comes and I am still suspended, yet I get charged $160 for the annual fee. I chatted and they tell me to call the line I already called and wasn’t helpful. I call and get told by the automation that I can charge, but I just tried and my card declined. Very much regret that I just paid that fee or I would be cancelling the card right now. I get it...I made a late payment, but now I’m back on my feet after a brief delay as o figured things out, my salary is fully restored and I’ve recovered from my financial difficulty and you’re losing a customer. I’ll keep the card open because I am buying a new house and done want to show a recently closed account but I will cancel next year and you will have lost a loyal customer..TrifoldboardVersion: 6.37.0

✓ Application of Payments on AccountThe AMEX app and the AMEX web site are easy to use, quick, easily accessible and promptly and accurately reflect all purchase activity. Very worthwhile. Which makes it particularly exasperating when payments are not applied to the account promptly. I make payments via automated debit to my bank account, either scheduled via AutoPay or on a one-off basis. The payments are invariably charged to my bank account well before they are credited to my AMEX account. At the end of the billing cycle, I sometimes (alternate months) like the account balance reported to the credit reporting agencies to be zero. When there have been charges to the account, and I pay on the last or second last day of the cycle, the payment does not get reflected sometimes for 2 days, which leaves an account balance over the end of the billing cycle. That really annoys me. And it is quite odd, since many times charges are applied to the account before I even get to the car after leaving the store. Maybe you can fix this - it’s ridiculous..JP JordanVersion: 6.30.0

✓ Overall a good helpful appThe AMEX app is one I use regularly. I like the one-stop “shopping” in that I can check my current balance, confirm valid purchased, etc. However, I find it difficult to transition from the “admin” portion of my AMEX, to the various Travel and/or Entertainment options. I’m sure some of it is my fault, however others may also experience the clumsiness of navigation from one topic to another It’s also a bit frustrating that, after making an airline reservation, I need to then contact the airline itself to make a seat selection . Since the AMEX reservation does not recognize my airline status, which would normally place me in the premium seating, to then make a separate phone call, with always the “please hold, your call is important to us”, time spent, making a reservation on AMEX would be much easier and streamlined if the total reservation could be done with a “single click”. Please AMEX, fix that and I’ll give you 5 Stars😊.GrandmaKassieVersion: 6.20.1

✓ Amazing company with amazing customer serviceI wanted to take the opportunity to express my deepest appreciation for American Express and their commitment to Customer Service. In this day and age, when many companies have customer service representatives that are inpatient, frustrated in their employment, disrespectful, and just downright ignorant at times, it is a pleasure to be able to always, 24 hours a day, contact American Express Customer Service and receive exceptional customer service anytime during the night and or day. I have contacted them on multiple occasions from small things, to things that seem to be complex, and each and every time they have handled any issues with a superior level of care, concern, patience, and professionalism that to date for me, has not been matched. I TRULY DON’T LEAVE HOME WITHOUT IT!!!.Mycareer003Version: 6.62.0

✓ Mrs Jennifer FontenotI was an Executive Banker for 30 years. I was used to people dealing with people. Today’s banking system everything is electronic. Too bad if you are aging and can’t remember your passwords of the hundred or so accounts you have set up and are required to make just to get information, a hobby, a game, your medical records. Everything is available but you never have anyone to help you through the process. Except AMERICAN EXPRESS. I KNOW I CAN CALL AND TALK TO MY REP WHO IS WONDERFULLY HELPFUL IF I can’t remember something, or I want to make a payment, but can’t remember my bank routing number. I cut up most of my plasric, because we don’t need them like when we were raising our family. I just didn’t know grandchildren were more expensive than my children. Especially when they want to pursue a PhD. But all I need is my AEX PLATINUM.. And it’s a keeper. The only problem is you can’t cut them when you get a new card. I don’t know what to do with my old card. Lol.Jenfont65!!Version: 6.60.0

✓ Don’t use AMEX!I used to love Amex, until I ran into some financial trouble. By the way I NEVER WENT PAST DUE. Not once in 3 years. I made ALL my payments on time. I asked for hardship program help, they helped and reviewed my account to a simpler temporary lower payment. They told me my account would not go past due, because I had always paid on time and I started the program 2 days after I made my normal minimum payment. After 30 days they reported my account as past due on time credit, I called to complain. They admitted it was their fault and would fix the problem. Now it’s been 60 days, guess what now they reported that I’m 60 days past due. I’m furious. This dropped my score down 100 points. I made my payments on time, to the terms they agreed to. I’ll admit, it’s my fault I’m in debt, but this is not my fault. American Express destroyed my credit, Not me..Kc kenny $Version: 6.29.0

✓ On the money!My online experience with Amex online goes back almost 10 years. When dealing with their customer service I’ve always been treated with the utmost respect and consideration in addressing what little hic-up has hit my account. Likewise, my online experience has, as my heading states, on the money. Accurate to a fault, and I can do just about anything pertaining to account ‘management or maintenance’ quick and easy! Not mentioning any particular card brand, by name, but the two other card companies could learn a thing or two from Amex regarding online banking. A # 1 in my book. Though I am usually not one to make recommendations to friends and family, ‘cause usually that’s asking for a headache, but if asked, I wouldn’t hesitate for a second to sing the Amex praises! They know what customer service is all about! Good job, all you Amex guys and gals!.Chipchop1Version: 6.44.0

✓ Great app with some handicapsI left one of the big banks for Amex personal checking and savings. It has been great so far for the most part. Features like transfers between accounts, check deposits, and check writing some of which I use often, are well implemented. Now the not so great… There’s a great delay (sometimes days) in electronic payments and deposits. For example, my direct deposit would usually show up the day before as pending at my previous bank. At Amex, it doesn’t show up at all until the end of the day Friday and sometimes until Monday after 9 am. Payments drafted from the account don’t show up until days later way after the vendor has confirmed receipt of payment. The whole point of electronic payments and deposits is they’re supposed to be faster than paper transactions and should post instantaneously or, at the very least, show as pending before they clear completely. This is how it is everywhere else. I seriously hope Amex addressees this. Other important features that are lacking and hope are implemented asap: - Overdraft protection or… - Automated deposits into checking from savings or an external account if the available balance is below a certain amount, which brings me to the next point… - Integration, Integration, Integration… did I say Integration? - IFTTT (or similar) integration - Plaid (or similar) integration - Zelle (or similar) integration Amex? Are you listening?.Snd0rVersion: 6.65.0

✓ Fantastic Customer Care and Travel ExperienceI’ve had nothing but the best experience with Amex. From getting replacement cards to dealing with fraudulent charges, their customer care team is top notch. The experience that stands out, and is why I will be a forever customer, is when we had to use a flight credit from a canceled flight. We were told on the phone by one of their travel representatives that so long as we booked within a year of use, it did not matter when the flight was. This turned out not to be the case. The mistake on the part of the agent was unfortunate, but upon verifying, Amex quickly corrected the mistake and worked with the airline to extend the travel credit. From last minute reservations to exclusive dining experiences, the travel concierge alone is well worth the yearly fee..Joe six packVersion: 6.67.1

✓ Why I love American ExpressAmerican Express has been very good to me. not only have they been incredibly helpful when I had a stolen card and dealt with an eBay debacle they also made my trip abroad much more pleasant. A few years ago I was traveling through Eastern Europe when I started to feel ill. A friend of mine told me I could contact American Express and they would help me find a doctor. Not only did they find a clinic that would see me that day, they also made the appointment for me and put me in touch with transportation to get to the clinic. They contacted me by email for the next three days to make sure I was doing alright. Because I was going to several different countries they let me know that they would help me out no matter where I was. I’ve never had a credit card company be so caring and I will be forever grateful.♥️♥️♥️.KristinaMariahVersion: 6.57.0

✓ Account changes without noticeBe careful with this card. You can work hard to maintain the card according to contract and Amex will lower your limit without warning of any kind. This will increase your “Credit Useage” from below what is considered good to close to 100% because they will lower your limit to just above what you owe on your account. This is done without ever being late a payment and with always paying more than a minimum payment, It can make your credit score drop as much as 20 points. I actually love the card but cannot trust that the card will be available for use at any time because you don’t know what they have done with your credit line unless you check it every single time which is not really very convenient. If your balance gets above 30% of usage of your credit line, every time you make a charge, you will get a warning that they may decline future charges. I don’t quite understand all this I have been an American Express customer since 1983..Tony 3315Version: 6.64.2

✓ Frauds on closed account.There was a fraud on my account that I CLOSED in 2018. Someone charge $12 in march 2021. Since I did not get any notification, It was unpaid then it destroy my credit record. My FiCO score drop 100+ point. Amex claimed that issue is fixed. 2 of the credit agency is clear now but they did not update Experian. I call multiple times and did not get help properly. This should not happen at all with closed account. While I am trying to fix my credits. Another fraud happen again on same closed account. another small charge on July 2021. Please note Amex claimed that it is fixed account is closed. At this moment. my experian credit report is not fixed since amex did not report the previous fraud and I am still dealing with new fraud now. Amex reps are not helping. Phones are terminated for no reason. By the way I am Amex customer over 38 year and always good record. Never had late payment on anything. Amex is letting fraud on closed account and not fixing properly, destroying credit records are not acceptable..YteyilVersion: 6.45.1

✓ MisleadingIf you have multiple cards, each card shows “Total Balance” outstanding. But one card - AMEX BLUE - shows “Last Balance” ... even after payment is applied. Could not find last payment on the mobile app ... so, I had to call to verify payment was received, applied and no balance existed, which was true. So, if balances shown are not consistent (showing either total balance or last balance) one could make a double payment or conclude the payment wasn’t received. NO other credit card apps / sites represent their cardholder balances in this manner. So .... can anyone please tell me where you can view your outstanding balance ???? All I see is the amount of the last payment. If you click on last statement, I see charges and payment .... no beginning balance or ending balance. I am paying off the balance and canceling all AMEX cards..What an ordealVersion: 6.29.0

✓ Is this 1996? Mobile native for rewards?2 days ago I decided to get a new Amex Platinum credit card (yes, the expensive one with the $550 annual fee). I have Chase Private Client but decided to see what all the travel hype was about. I want a premium experience and fancy lounge access. This card seemed to have the best benefits on the market. However, they forgot to tell me it also has the WORST app experience in the business. I have spent 2 days trying to enroll in the benefits digitally and the link has been broken both days. Within the app it takes you into a browser experience to sign up (yes, seriously, Amex hasn’t invested in a native experience and we’re in 2019!). After calls to the call center, safari browser app struggles and native client app reloads I finally seemed to enroll in half the benefits. I’m trying to stay strong through this extremely painful experience. May lord give me the strength to endure this torture..BigS_rulzVersion: 6.18.2

✓ Customer ReviewHi there, The mobile app and the online account website are terrible. When a payment is made to clear balances, they still appear with an option to pay it or plan it. The hidden fees with plan it are unclear. Plus, you have the option to change rates at your discretion and a user has to call if a merchant credits a plan it balance to have that credit apply to that plan. That is not convenient. And quite frankly makes absolutely no sense but to trick the customer in my opinion. Running balances are not shown and it’s unclear which purchases payments are made to which is not best practices. I received a merchant credit and it’s unclear why it states it was from a retailer. Plus the credit was not even added to the balance. This is confusing and unclear. When will that credit be posted. 6-8 weeks? That seems like quite an extended period. The cash back feature is also unclear. Better documentation needs to be available in the app and on the website. You need to be able to change your password in the app, not just using the forgot password. Just a way to change it when you know your password. I received communication that you were changing plan it rates a mere month after I obtained this account. So far, I’m not pleased with this card and I’m not sure if I will continue to utilize it in the future. Hope this helps, -Corie.PizzadogsVersion: 6.12.0