4.7
4.72361 star

Total 56 Negative Reviews

The Wall Street Journal. App Complaints & User Negative Comments 2023

The Wall Street Journal. app received 56 complaints, negative comments and reviews by users. Have you ever had a bad experience using The Wall Street Journal.? Can you share your negative thoughts about the wall street journal.?

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The Wall Street Journal. for Negative User Reviews

Don’t Leave Home Without the WSJI regard the Wall StreetJournal as my favorite source of financial information as well as my favorite university of news, history, and insight into what makes our global economy work. I also like the balanced opinion section. In this day and age leading democrats ask, “What’s wrong with socialism?” as though it’s a rhetorical question. It is necessary and wonderful to see editorials that reflect a realistic historical perspective on this question together with a deep insights into current economics. How did people live without the wsj app in the old days? Keep up the great work. That was then. This is now. With few exceptions WSJ has gone to the dark side. Full throated endorsement of the dishonest Trump movement with a side of entitlement slashing. Two good reasons for readers to rebel and swing blue in 2024. The Republicans have few qualities that would attract a decent human being, and pandering to the extreme trumpians and McCarthyites is not going to help. Shape up you guys! Tell the truth. Gerard Baker’s wimpy article warning about the “consequences” of standing for Ukrainian freedom is just one example of how formerly great journalists are tying themselves into pretzels to say what the Trump base wants to read. I am no longer a Republican. I am non partisan. I read the Washington Post now much more than WSJ. Please, for democracy, for freedom, for truth, and for survival: Get back to decent honest journalism..Version: 13.27.0

Not user friendlyYou need to simplify website Make more user friendly.Version: 13.13.0

What a nightmare to cancelI wished I had read properly before subscribing. Cancellation must be done by phone, to customer service, and by this way only! This is a pain from Australia and I find in this day and age ridiculous. Why can we not email I have no idea but it is beyond a joke. Now with all that is going on with coronavirus I cannot speak to someone from customer service but they can still bill me monthly ok. Disgraceful..Version: 12.6.1

Wall Street journalThe news was good, but I never knew despite having paid for the app for my phone if I had access to all of the paper... the format bad... I like to see a whole front page... not just one article then scroll down for more... I never got the impression that I had a lot of reading to do, I never saw a choice of which articles I could read , I never was given an option of reading opinion pieces... my bank changed me from a Visa card to a MasterCard and it was so difficult to update my card details on the phone that I decided I wasn’t missing much if I didn’t update them... back to the NYTs for me.....Version: 12.5.2

Too many opinionsI feel that Wall Street journal has gone for popularism rather that factual reports. I get it, some parts will always be subjective but articles about peaches being sexual… come on. I pay for this, to read articles about peaches being sexualised. I am sure you can afford to have some more dignity in the articles posted to your application and page. Keep to business relevance..Version: 13.11.0

Randomly scrolls back to the topThe app will randomly scroll you back to the top when ads refresh. This causes you to lose the place you were reading from..Version: 13.10.0

Can’t subscribeFor whatever reason, the app fails to connect to iTunes when I hit start trial. Nothing wrong with the connection itself (as I am writing this review on iTunes). Likely a bug in the app. Please fix..Version: 11.1

“Unknown Error” on Personal Hotspot 3G networkIt’s a real pain on a personal hotspot mobile data network. I get constant Unknown Errors which I have to work around by closing and restarting the app. Its also a huge data pig, eg downloading the other day over 800Mb of data when I started the App going over my data allowance. I wish I could switch off the “latest news” section and just get the daily paper without consuming vast quantities of data..Version: 11.7.1

Great app; unscrupulous business practicesThe app is lovely and content is good, but you cannot cancel your subscription online! So after the trial period price ended and the price doubled, I had to call WSJ. They then try to sell you to continue the subscription. Mention the high price as your reason to cancel, and they’ll cut the price in half. It’s really pathetic price discrimination..Version: 12.15.0

Doesn’t work. Support wasted my timeI am a subscriber online but unable to view articles on the app. Contacted support who requested huge amounts of information which took me a great deal of time. They then ignored me. Requests for updates just result in ‘we’re looking into it’ - for a month! They completely wasted my time and made no effort to resolve the problem or provide any information..Version: 13.14.1

Giving up due to brutal refresh issueWhen reading my morning news, spontaneous app/content refreshes take me back to the top of the page and require I scroll all the way back to where I was. This can happen multiple times in a session. It’s hard to overstate how irritating this is. I’ve reported the bug to them, no fix yet. I’ve had my subscription for almost a year, and do not plan to renew it. Otherwise, good..Version: 13.22.0

Ads in appLove this paper but find it really irritating that I pay for a subscription and still have to deal with ads on the app..Version: 13.9.0

IPad interface lackingIssues I have are with the app and not the WSJ content itself. The readability in the article view on iPad is poor due to the text being broken into three columns in a clunky way, with wide margins between them. I assume this is attempting to recreate the physical newspaper feel for old-timers, but it requires far too much line scrolling with a mere four words per row. Developers should take a readability hint from Apple News, or follow the Kindle app model and allow for user customization of words per line in the text menu. The "What's News" content laid out in a roughly chronological stream is a good modernization until you scroll beyond the first page and encounter more three-column, wide-margin clunkiness. Why abruptly stop the appealing graphical interface? Why does content stop on page three rather than allowing you to continue scrolling further back in time? The article view on the iPhone is actually much better with continuous scrolling and plenty of images. Why not take advantage of screen real estate on iPad and replicate this with TWO columns?.Version: 11.0.1

App experienceI won’t comment on the journalism, because this is a review of the app itself. First thing to note is that it is clunky. This is worsened by the scrolling experiences which purposely slows the screen scrolling when you encounter an advertisement so you have to view the ad instead of just scrolling past. Additionally you cannot easily select text. I like to select the text and press “Look Up” to learn more about a certain word or phrase. The most you can do is long press a single word and it will give you the option to define that one word, or you can select the entire paragraph, no in between. At first it might seem like glitches, but as an app developer myself, I know that you have to purposefully choose to implement these properties into your app. Lastly, the UI and search are difficult to navigate. If you are looking at economy news it gives you the ability to tap on a ticker symbol to view more info, but it frequently fails to even incorporate that feature into most ticker symbols rendering it effectively useless. Best I can say is that this app is basically a reference for articles that you saw in the paper, but it doesn’t suit well as your everyday news experience..Version: 12.9.0

Doesn’t automatically update news.This app doesn’t automatically take you to the most recent news, if you don’t open it every day. It isn’t readily apparent how to get it to give it to you either..Version: 12.30.0

Several articlesThe very interesting articles are blocked out, so I can’t read them..Version: 13.26.0

KEEP ASKING A CURRENT SUBSCRIBER TO SUBSCRIBE AGAIN IN APPI am a subscriber but the app does not recognize me and keep asking me to resub. So i can only use the print edition app for now. Contacted support, they say they are on it, but nothing has changed since last week..Version: 13.20.1

Unreliable news contentThey make up stories that are horribly out of context, what they do shouldn't be called journalism..Version: 8.3

Sad to see WSJ slipping into the MSM PC herdI’ll be interested to read the story someday about what happened to the Journal’s news editorial function. The evidence accumulates about the difficulty of finding young journalist who have survived our ideologically fixated colleges with critical analytical skills intact. There must be some though, and one always expected that WSJ, if anyone, would find and groom them to write with wit, energy and curiosity about what really happened “out there”. Yet the news writing gets more shallow each year, more narcissistic and ideological, narrower and more disrespectful of readers who, the writers seem to neither know nor care, have come to hear the evidence so that we may form our own opinions. Each year preachier, each year more simplistic and, yes, so obviously biased. The editorial pages still crackle, thank goodness, and occasionally even expose more than one side of complex issues. It’s less likely with each passing year, though, that the arguments and opinions of your best editorial writers could find support for their views in factual expositions of the news section..Version: 12.4.1

Slow to updateApp takes too long to refresh and makes it look like you are not connected Sometimes after a few pages it will get stuck.Version: 12.5.2

New layoutIPad version - The scrolling list removes all sense of editorial judgement on the relative importance of stories. It communicates less information per page. It removes the ability to quickly scan the dozen top stories, remember where they are, and flip back and forth. I’d put money that this design decision was due to fitting into Apple News. Give your paying subscribers an option to keep the print layout, please! It’s a recognized, easy to navigate, high communication density design language that is core to the WSJ brand identity..Version: 12.1.2

Impossible to try and unsubscribeYou can’t unsubscribe online so you are forced to call a overseas number that doesn’t work. Also you received ugly ads in the middle of your articles when you have a paid subscription. The articles and content are great but very disappointed in the service and app. They use under handed tactics to try to stop you from unsubscribing. Quality content and a quality app should be the only thing they need to stop you from unsubscribing. This makes them look cheap and desperate. Don’t ever give them your payment details if you are outside the US because you may need to cancel your card to get them to stop charging you every month..Version: 12.32.0

Way too expensive$45/a month. Just too expensive.Version: 13.3.1

Buyer bewarePlease understand that when you sign up, if you change your mind and want to cancel your subscription that they make things very difficult. They send you a phone number that you must ring. But my phone was restricted from making calls to such numbers. I tried to explain this and they wouldn’t ring me, they would just keep sending me emails with the phone number on it and then highlight where in the terms of agreement you agreed to it. This is deceptive and they should be ashamed of their behaviour. I’m a pensioner and they took a lot of money off me before I was able to borrow someone’s phone and ring them..Version: 12.10.0

Two complaintsThe latest version of the WSJ app has many excellent features. I like very much the real time updating of current news. The insertion of video embedded within articles adds a lot of texture and detail. It is extremely useful to have links to supporting material highlighted in blue allowing a quick trip to scan the related article. I have only two complaints. First: many of the articles have animated memes or images that constantly alternate between one image and another producing pseudo-animation. This may be intended as an attention grabber, but it is also highly annoying and distracting. Seeing motion in ones peripheral vision tends to take the reader’s attention off the text and back to the animation. I have to resort to covering up the animation with one hand in order to continue reading. My other complaint concerns full-page advertising appearing in a several page article. The software resists swiping past the advertising to the next page of the article. I realize that this is done so people like me can’t simply breeze past ad copy that they don’t wish to look at. When I had only the print version of the Journal, I could easily ignore the advertising copy. With the online Journal I have to fight ad copy that refuses to yield to a page-turn gesture. I don’t like paying more than $400 a year and find myself forced to look at something in which I have no interest..Version: 12.1

Mostly goodI use this app most days. The breadth of coverage on mobile devices is good, and the layout and user interface are as good as any news app I’ve seen. Stability too is good - I rarely have any app crashes. My only issue with the app is uses cannot add comments to news stories from the iOS app..Version: 12.1.1

So-so digitalIt is very helpful to have this app for travels away from home where we can still read a real paper. It has flaws - especially with the crossword. There doesn't seem to be a way to stop the clock, other than clearing the puzzle; it doesn't offer the answers to the meta-puzzle in the Monday edition; and sometimes the crossword just isn't there. The app has no short way to print an article without all the graphics, bullets of secondary and irrelevant info on, and wasted space. I have to compile and edit an article in order to share articles since the WSJ doesn’t always let me send links to complete articles. C'mon folks. What better way to get your standard of journalism out there than by getting potential readers to see your work. And last, but not least, there seems to be 2 digital editions and some days, I am slipping between the formats and have no idea how or why. Where is the newspaper format I’ve heard about but can not find on this app? For all of the above, I have higher expectations for the Journal..Version: 12.5.3

Can’t cancel subscription online or in the appThey won’t let you. Need to call them. They have limited office hours. It’s ridiculous..Version: 13.15.0

This is ridiculous. Not worth it until you subscribe and pay at least $40 a month.I would rather have this app offer us 3 free articles to read a day at least than just scrolling down through news headings..Version: 13.8.0

Cleaner app, but still can't properly select textWant to look up a person or thing while reading an article? Nope. The app department at WSJ has decided to only let you highlight one word, or the whole paragraph. And then have disabled the context menu option to share with another app... The website is still better..Version: 11.0.1

Searching functionWhen I try to use the search function my results are all from 2017 and nothing more recent shows. Could a fix be put through for this? Other than that the app is really good..Version: 12.20.0

Cancellation process is a nightmareThe app does not provide the ability to cancel your subscription. Email cancellations are also not supported. You have to dial a number in your region that is always busy and operates in a different Timezone. Not convenient! It took me 2 weeks to cancel my subscription. After successful cancellation, I was charged more than $50AUD - not worth it comparing to New York Times monthly fee $4AUD. Lastly, I have not been able to request my refund successfully by phone as it is also an inefficient process - well designed to take your money...Version: 12.5.0

Should be free!News of any kind should be free for everyone! Why should there be a fee for news we can’t proof ourselves? We know the media occasionally manipulates the truth. Why pay?.Version: 13.25.0

Great news terrible terrible appIt is amazing how terrible this app is. I pay almost $50 a month for a subscription but the app won’t keep you logged in and the log in process is a pain . Regularly does not let me read articles even when I am logged in.- it is easier to get WSJ news through the apple news app. Actually considering canceling my subscription because the app is so bad..Version: 13.3.0

Does not workI subscribes for the year, WSJ app on the iPad keeps asking me to register and blocks all content. It disabled the send button on the email when I want to contact customer support to share my concern, adding to my frustration. Apple news app acknowledges that I am a registered WSJ user and allows me to access WSJ content, thanks for that app working or my subscription money would have gone down the drain..Version: 12.5.0

Bigger font please!Pretty good app, but I would like the option of having bigger sized letters..Version: 10.0.1

Sorry for two stars but uploading is slowI like the app, I like the publication therefore two stars may seem harsh, but I read on the train & need to upload. I upload two other similar publications daily and often give up with the WSJ as it takes so long and I run out of time. I’m not getting the most out of my subscription because of this, hence two stars..Version: 11.8

Home Screen Has Scrolling ProblemHopefully this review gets developer attention because reporting via the app has not. For about 2-3 months now, the main screen (article homepage) has been “jumping” while scrolling through articles. As I scroll downward, often the screen changes and “jumps” several articles, as if the screen instantly refreshes to another point on the homepage. The direction of this annoying jump seems to be upward. It happens in every use now, and often I need to scroll downward several times before I can finally successfully move down the article list. I have an iPhone 11 Pro and iOS 15.1, and have used the app for several years. Content and functionality otherwise is great. One more tip to developers: in the submit a bug feature, you should ask for the information you need, so a customer service person doesn’t have to immediately email the user to ask for the probably standard information like OS, phone model, etc. That conveys, probably accurately, that the bug reporting feature is not really that important to you..Version: 13.2.0

Fake newsFake, biased news that follows a certain political agenda.Version: 11.0.1

Good but no ability to manage subscriptionReading news works fine. Has lots of nice features but nothing whatsoever to manage subscription! Automatically switched me from trial to high monthly fee with no notice. Why not use the app to advise subscribers of upcoming options BEFORE charging credit card for most expensive route? Why not just get with current decade and allow subscribers to manage their subscription in the subscription app? Won’t allow you to change, you must call in. After you call in, they then need to call yet another department to find out if that department is open at 8:30 AM. Really? Your customer service department does not know if the subscription department is open? These are old tactics that I think would be beneath the WSJ. But so be it, if you decide to purposefully program your apps this way, then I don’t feel like you really care about your customers. Since your other department was not open ( on a business day at 8:30 am) then my only option was to cancel both my subscriptions..Version: 12.0.1

Hotel CaliforniaVery nice product, but very hard to cancel. You can check in but never leave.Version: 13.0.0

No subscription cancellation optionIt's near impossible to find account information and you are not able to cancel a subscription, so once in you're locked in..Version: 12.6.1

Ok app, (mostly) good / balanced reportingThe app itself is ok and would probably be considered good for your average person. I have access to the Bloomberg Professional app for work though, so I don't use the WSJ app as I otherwise might as it can't really compete (it also costs a lot, lot less). My one (I feel fairly major) complaint about the app would be in regards to its search function. There is no method available to sort search results (such as time ordered or relevance), resulting in searches where it takes me a while to find an article published that same day if I do not make my search more specific. This would've been acceptable five years ago, but this feature is commonplace in a lot of news apps nowadays. I do appreciate the WSJ's efforts to remain balanced, though they do sometimes get a little off balance in terms of some of the op-ed's they publish from contributors and even with articles by some of their journalists who steer things too far right/left (those people are still entitled to their opinions, but they seem out of place in a paper from a news outlet trying to maintain balance in the world of today). And even then, I still appreciate the vast majority of what they publish, even if we don't always agree..Version: 12.5.2

Unable to readI pay monthly but am unable to read news online. There is no log in. Tired of getting around it. Sometimes it works if I join again! Very disappointed..Version: 13.3.1

The World’s Best News on a Mediocre PlatformFor my money, the Wall Street Journal is the best general newspaper available and, on its own, it is worthy of five stars. The mobile app on which I read it is unworthy of the content it supports. Navigation is clumsy and, inexplicably, it is sometimes so sensitive to the touch that reading or navigating becomes nearly impossible. Not enough effort has been made to permit online subscribers to use the content as a reader of the paper would. Recipes are a great example, although only one of many. I want a hard copy of the recipe to make notes on and refer to as I cook. Sometimes I can print one, but as often the instructions won’t print, the ingredients are missing from the copy, or nothing at all can be printed. I’m guessing this flows from WSJ’s maniacal obsession with blocking the sharing of content with non-subscribers. I understand the general problem, but online users (likely the only subscribers who will be around in a few years) deserve to get the same utility for their substantial subscription fee as those who still trudge to the end of the driveway everyday..Version: 12.7.0

Terrible appHonestly, the app is garbage. Basically every article opens in safari within the app. What’s the point of the app if it’s just going to open the webpage. Not only that, but the subscription itself is very expensive. All that and you still have ads in the app!.Version: 13.25.0

Not so user friendly on IpadDespite being a paid subscriber it is very cumbersome to open the browser of paid subscription as it keep asking to login and when you login it won’t open paid subscription. Although, mobile is little better and web versions comparatively better. I am yet to see any real benefits of using this paid service. Free version of market watch is for better. I do not know it is technical glitch on ipad..Version: 12.7.2

ZERO STARS Worst user unfriendly app ever.UPDATE: Even though I’m a paid subscriber, I can’t read stories on the app, as it doesn’t know I’m a paid subscriber. I am directed to purchase a subscription if I want to read a story, but I’m already a subscriber. I had to cancel my subscription, always being forced to sign in … not just once for the daily paper, but sign in article by article. I called it quits. I called. The problem was never resolved. I cancelled. I love reading the WSJ & regard it as the finest paper in the USA. If it weren’t for that, I would ditch the app in 2 seconds flat. Even when you’re a paid registered user, the app blocks you from reading articles and you receive a pop up to log in or subscribe. - But you’re already subscribed. AND you’ve already selected “Remember Me”. The app never remembers you. It forces you to go through the process of logging in, then makes you select, “Restore Purchase”, then wait for the confirmation “Purchase Restored”, then it takes you to another page and not the one you started to read. The page you were on is gone. You have to search for it. Even when selecting “Remember Me”, you are forced to lose your page, and go through the tedious, cumbersome log in or register page EVERY SINGLE DAY !!!!!!! I’m very close to cancelling everything & just pick up a copy at the newsstand when I feel like reading it. The app is extremely user unfriendly. The worst ever..Version: 13.9.0

WSJ IPAD APPThe IPad WSJ app is a big fail.Version: 13.3.1

Notification and article links seem inconsistentThe app itself is great, but the notifications don’t seem to open the right article on iPhone (works on iPad) - it either opens the home page or whatever article I was reading last. Occasionally article links open topic pages instead of the article detail page.Version: 12.9.1

Automatic download doesn’t workI have WSJ as part of my subscription to the UK’s The Times. Whilst the latter’s automatic download isn’t perfect (especially The Sunday Times which nearly always has to be downloaded manually) that of WSJ is pretty well hopeless. I leave the app open in the background 24/7 and yet virtually no edition has downloaded fully, the download progress “circles” just seem to stop at random points and never recommence. I expected better..Version: 12.2.3

Fake newsEditorial board article calling for Trump to resign. Opinion based and not accurate about our right to protest peacefully. President Trump did not incite or call supporters to breech the Capitol by saying go to the Capitol. Your article sounds like incitement to me, not Americans gathering to say we reject the stolen, corrupt elections. Narrow minded news projects their narratives as news instead of investigating and reporting actual events and facts. Where’s connection to Antiafa , fist in air person posing as Trump supporter perhaps? Why were unarmed people not quickly removed? Staged coup by swamp creatures perhaps? Why are questions still unreported? Why was a shot fired in crowd , recorded by someone in that crowd? Who recorded it? Why was that women shot? Many questions unanswered. Conclusion is given though by your call to “remove” our duly elected President before the rightful end of his term! Seems You are trying to sway results rather than report events so people can be legitimately be informed to form their own opinions. And we pay you for this? No more, cancelling my subscription. Based on hold time to do this , I feel I am not alone! Cancel culture works both ways. Cancelling my subscription is long overdue..Version: 12.12.2

Works fineThe app is fine. It is quite data heavy and needs good broad band connectivity. My biggest worry is that Trumps daughter and Murdochs Daughter are friends so the Journal is a friend of Trump and does not report critically on this important topic. Its a shame. I would award five stars for unbiased reporting and if the app was a bit less data heavy..Version: 11.5

Biased opinions, not user friendlyNews are okay, but authors are pushing their agenda in opinions. No option to cancel subscription online, had to call them..Version: 13.3.1

FlickeringRecently I’ve noticed that I can’t scroll more than a few articles down before a refresh kicks me back to the top. This need to be fixed as it makes the app unbrowsable..Version: 13.24.0

No options.Wishing this American journal would provide some options on subscription. Offering $1.29 for four weeks then $50 a month after that is ludicrous. For a business journal they are not very business savvy..Version: 13.22.0


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