- 93.0LEGITIMACY SCORE
- 94.5SAFETY SCORE
- 17+CONTENT RATING
- FreePRICE
Documents - File Manager & VPN App Complaints & User Negative Comments 2024
Documents - File Manager & VPN app received 74 complaints, negative comments and reviews by users. Have you ever had a bad experience using Documents - File Manager & VPN? Can you share your negative thoughts about documents - file manager & vpn?
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Documents - File Manager & VPN for Negative User Reviews
✓ OverratedI think this app is overrated. First, it is unfair to call it “Finder for iOS” as some people did as it does not give access to the file structure of an iOS device. In fact, having used it for a couple of hours I failed to see how it materially differs from the iOS’ built-in Files app. I suspect, Documents made sense before Apple introduced Files, but after that it had become obsolete. Second, it is buggy - files transfer between MacOS and iOS is temperamental. Clicking “Upload the file” lets you select the file for uploading, and then nothing happens. “Details” section shows the file to be uploaded, but it is just sitting there… Only files, not folders can be uploaded. True, the app is visually pleasing and free of clutter, but I honestly do not get why it is getting such raving reviews. Uninstalled it after a couple of hours of playing with..Version: 6.7.1
✓ Good app but continually crashes after 11.2 iPad updateApp has worked well in the past but after the iPad 11.2 system update it now continually crashes and requires a restart to resolve ... before it does it again. Additionally I’d also like to see an option to have PDF files, where they’re sectioned in sections/subsections in bookmarks, to allow them to be fully expanded on opening rather than requiring me to find the section, then expand, find next sub-section, expand, etc (particularly annoying with looking up legislation and having to go through heading/sub-headings to find a section under an Act). If these were sorted it would clearly be 5 stars - well ahead of Good Reader!.Version: 6.2.8
✓ I am irritated by one slight changeThe app used to be absolutely fantastic for file managing and such. Recently, I updated the app to gain access to some new features; I've been putting off installing the updates, due to the fact my fears might be realized (which they were). I'll just get straight to the point, because I want this fixed as soon as possible: I cannot download any jpgs/pngs directly to the app online anymore. I can only download them to my camera roll. I thought this might be a change in some sites I've been using for some time now, but not a single one works! I can only convert them into PDFs. I want there to be an option for BOTH. This is the biggest drawback to me, as I use this app almost exclusively for this purpose. I hope this issue is addressed soon, as this was a feature that I relied on heavily. This should not be something locked behind a subscription service (this is a basic function and should not be something I am charged for, the rest of the premium features I understand). Sincerely, Anna Kakomanolis.Version: 7.6.1
✓ Free features now premiumThe free functionalities in this app have always been great but it seems every time there’s an update suddenly they become premium features. I’ve always used this app for work and found the merge function incredibly useful but since setting up the app on a new iPad the function is no longer available without paying the premium and yet I can still use it on the older iPad. The document plus premium isn’t worth the price for this feature..Version: 8.1.4
✓ In app purchase equals total scamThe in app purchase is a $69 yearly subscription! Installs like a virus on to all your machines. Has to be deleted from each machine and it isn’t clear when you are finished. This app has no business on the App Store - extremely low value relative to the outrages yearly subscription fee. And the sticky install... a total marketing rip what probably has a few execs giggling at just how clever they think they are. I will never try anything associated with this company again. Oh yes the Documents app blow chunks as an app!.Version: 7.2.1
✓ Very helpful for years… but…To anyone using an iPhone and a Windows computer that needs files to be transferred, this is the best I’ve seen. It’s easy to use and understand, genuinely. I’ve been using it since I got my mom’s iPhone 6s Plus, and was such a big help. I’m still using it now which holds my older music that I enjoy. As of writing this review (August 23, 2023) I just updated, but my main gripe, since it’s removal, is that I can’t extract mp3 files from my mp4 files anymore. I used this a lot but that feature seems to be now locked behind the subscription now. I was hoping if I waited then maybe it could be reimplemented. I’m willing to keep using Documents, but if more features get locked (which I do think and hope won’t happen again), I would stop recommending this to people. What you guys have here is really cool and very helpful. So please, don’t ruin this. Also, a suggestion from me. Could you guys update the desktop aspect, visually? Maybe add a dark mode toggle & have it match the mobile icons, for example. This could be added to the subscription if you want, because thinking on it now, I don’t stay on the desktop version for very long. It’s just sometimes hard to look at. Just a suggestion though..Version: 8.5.1
✓ 8.0 Docs X UpdateBeen having issues with my phone ever since it updated this app. Since I exceeded the allotted VPN time it’s been trying to reconnect to it constantly and is seemingly interfering with my ability to connect to cell service and wifi. I couldn’t understand what was going on until finally I went into the app settings and manually disabled the VPN and now everything is working again. Also, I don’t know why you decided to hide a lot the features that previously were on the bottom bar into sub-menus in the app. It was fine before. I liked having the computer connect button accessible. I had to look for 5 minutes just to find it. Now all the video files I send over to edit on my phone have no preview images and the font for the file names all cut off. In making things look all flashy, you took away from the simplicity that made the app easy to use. I’d probably have more issues if I used for more than 5 minutes but I haven’t received an email or text message or been able to connect to websites or refresh my social media feeds in 12 hours since it updated..Version: 8.0.1
✓ Newest UpdateI really liked this app because I could play and download music really easily. But one day when I went to play my music I found out that I had to unlock my phone every time I wanted to play the next song. And now I can’t even download anymore music. This new update has ruined my liking towards this app and is now causing me great annoyance. Please sort this out or even revert it back to before the update. Many other people are having the same problems as me and would greatly appreciate it if you could sort it out. Thank you..Version: 7.0.3
✓ Great product, but the stance is wrongBlocking from Russia, where does this end? If we get to a point where one needs to or DNA screening is a thing and you have historical linage…then what? Stop the segregation, it feeds all the narratives unless that is the intent. Maybe boycott Readelle?.Version: 8.1.12
✓ Please fix the problem soon.As expected the more I update the more I'll be more disappointing. I just decided to update to fw 15.6.1 but just yesterday it was still on 13.5. Running document old design but perfect version. Look at this latest release supporr ios 16. Still haven't fix the issue where i put my phone landscape notch to the left and speaker to the right. When opening video and lanscape by default. Video is up side down and not facing the right direction to my eyes. I have to shake and turn my phone to make the video turn around to fit the direction of notch in the left and speaker to the right. That's not all problem. It took like more than 5 sec to make the video turn around. I'm on 15.6.1 iphone xs max..Version: 8.2.1
✓ Everything except the audio playerI've been using Documents for a while and I must say it's a great and useful app to have for management of documents, The issue I have is with the audio player. When playing audio files from a cloud service (Google Drive, OneDrive, etc) that are organized into a Playlist, there will be occasions when the player will be skipping like songs 10 randomly continuously, with the names of the songs coming up and going on the display, (or if in a car on your touchscreen) within half a second until it stops or I try to pause and select another audio manually. It was as if the app was going wild starting each song for 0.5 seconds and going to another continously. 🏃🏃🏃💨💨 So I would advise the developers to look at the audio player and debug it for this . Everything else is great ..Version: 8.4.3
✓ I mean-I used this app to download audio files that i need for school, but i can’t seem to download/open those files with the new update??.Version: 7.0.2
✓ Awful Documents update to 7Before the new update the app was working fine and perfect, now this dark mode crap lags the crap out of my iPhone XR and any videos I try downloading says the file can’t be opened, find another application. Honestly should revert this new update cause everything was working fine before this..Version: 7.0.1
✓ Please add one more thingIt’s a great app but I’m disappointed that there’s still no way to rename a file while you’ve got it open. You still have to be in the folder view to do it. You have to tap ‘select’, then tick the box of the file you want to rename, then hit rename and do it there. I wrote to you guys with my feedback on this, suggesting that you add this feature. I told it would be passed on to the team. I guess no one thinks that feature is good enough to add? When a file is open, there are so many options in the top right corner: save copy, email, print, share etc. Why not just add in ‘rename’?.Version: 7.0.1
✓ I’ve had enough!I have used Documents for years. I also use Spark and PDF Expert… for years. But today I needed to access a file that I have saved as a favorite and needed now for a business meeting. The reason you save it as a favorite is so it immediately opens, without the need to download. However, after the last iOS update, the favorite area is devoid of files. So, a file I needed to access immediately, was not there–I navigated to where it is on the iCloud drive and attempted to access it, but was notified that it needs to be downloaded. Problem is, Documents was also trying to download every other file on the iCloud drive. I could not stop all the other files, nor reorder a queue, so I am stuck red-faced in my meeting, wholly unable to access the file. I have used numerous Readdle apps without a thought for many, many years. However, I was just royally screwed by Documents. The morale is that this app is unreliable in a business context: the moment you don’t even consider that it may be unreliable, it will screw you over..Version: 7.5.4
✓ New update legit sucksSo firstly when I had the app I useED this it to listen to music and watch videos offline but the update ruined everything. First of all the music doesn’t play automatically anymore and Whenever I download something it says “open in another app” and.Version: 7.0.3
✓ I was possibly being hackedI’ve had the app for a while and the truth o have been rarely using it I only used to to go on save form to download videos and as fo recently when I when put the link in it would show the thumbnail of the videos and then quickly just clear and show a whole long page of random suff(writing) so I knew it was weird but ignored it. But today it tried it again and then the same thing happened and I got a notification from Apple saying that “ suspicious activity was detected on you smartphone please contact” and i don’t know exactly because you got so scared I quickly when to my home screen and deleted the app. And for some reason I never got that with any another app and it gave it to me when I’m on this specific app! And was suspicious because there were tabs that were open that I never did an stuff were written than I never wrote it’s like I felt mine someone had control over my things!! Could be me but I don’t think so... so you should be careful..Version: 7.1.2
✓ Need helpI can't move a picture/video to my camera roll.Version: 6.1.1.
✓ RDVirtualfilesystemerrordomian 1??Cant open any files and this error comes up when I try download.Version: 7.0.2
✓ The best available but has some issues to fixIt is difficult to rate this app without mixed feelings. It’s the best file manager available and it links seamlessly with other Readdle apps. But with each new version more problems seem to appear. Readdle also started charging subscriptions for certain features over recent years, I absolutely disagree with this practice. I use Documents for everything; every day I create/manage and print lots of PDF documents and that’s where the problem lies... Some time ago Documents stopped detecting or printing via apple AirPrint, instead using its own Printer Pro app, which unfortunately has not been updated for some time and can’t even print double sided. I’ve mentioned this problem to Readdle support on a few occasions but nothing at all has been done despite them adding extra features they don’t to fix this massive bug. Now the latest update, even more bugs. It no longer shows tiles/miniature images of the files in file manager. This app has become very buggy. EDIT: As of todays update v8.1.4 the thumbnail display bug seems to fixed but the AirPrint issue is still there and needs fixing..Version: 8.1.4
✓ What has happened here??Everything was going fine until about a month ago when I noticed that my download list (list that is on the browser part of the app, not the filing folders part of the app) mysteriously got wiped. But I still had all my files in the downloads folder. Then mysteriously about two weeks later, I find all my files in downloads are missing, saying the folder is empty (but also showing it contains 184 files or whatever, before I go into it). So I go into downloads folder, it says it’s empty. That’s one thing. Then about a day later I try look again, and it still says that but actually escapes me back into the main menu instead of halting in the empty folder. I can’t change this. I can still download new things but only access them from the browser list of downloads, and not move them. All my files that got moved into new folders I created are still there. What the heck is this??.Version: 6.9.1
✓ New update sucksOk so i use to use this app to download music and this morning when i tried to play some music it said that it wouldn’t work or something so i deleted the app and reinstalled and when i tried to download music it wouldnt work when i click on the file like it says i need to go to another app.Version: 7.0.1
✓ Download failEverything was working fine but not sure from past weeks can’t download anything and all the music downloaded is also not playing this was a good app but downloading all the songs back to apple music will take a long time.Version: 6.9.9
✓ Remove VPNI purchased Documents for its document management function. I do not appreciate you all the sudden cramming an unrelated VPN service into this application. I run my own Wireguard VPN server and have no need nor would I ever use this function in the application. Something you may not have considered is that you are also doing your company disservice by embedding the VPN functionality into this application. Companies who have strict device management and security policies will now be unable to allow this application due to the inclusion of a VPN service. Allowing Documents onto a corporate iPadOS device now means allowing an unapproved VPN client. This sells tactic has earned you a one star, which is a shame as its an otherwise decent application. Please remove this intrusive and undesired functionality. By all means create a VPN service, but jamming it into Documents is the wrong way to go about it..Version: 7.5.1
✓ Takes up over 15 GB??I’ve been using this app for a year or two, and when I wanted to free up some space on my phone, I looked and saw that the app takes up 15 GB OF SPACE, depsite only having around 1-3 GB of files in the app. That’s more than my giant photos app of 10 GB! So either: A) It’s downloading all my photos again (I would have no idea why). I don’t think this is right, as deleting photos in the app deletes them also in the photos app. B) What the top review posted, which is the files aren’t deleting from the device. This makes sense, as I’ve had some fairly large files in the past. That’s a huge bummer because the rest of the app is pretty darn great and useful! Redownloading is just inconvenient and annoying, why is it cached or something?? Is it a data collection thing where they’re collecting user file data to “””improve the app””” (or sell to advertisers)? I have no idea, but the point is that this app unnecessarily hogs space on my phone (about 1/3 of the 64GB storage), and that’s not good. It might start out seeming small and harmless, but you’ll probably rack up a few GB over time, leading to a massive amount of randomly consumed storage, seemingly for no reason. Please fix this, it’s not helpful in any way. Or maybe I’m just doing something wrong. Maybe I have a random 12 GB file somewhere (although I’ve thoroughly checked). I dunno. Anyone other than me and the top review have this issue?.Version: 6.5.1.
✓ Browser issueHi The browser on the updated app is really very poor.. when we open 4 5 tabs and try to download something from the web it really slows down the whole app and app is about to hang or crash sometimes... it was not happening in the previous version.. please fix it asap..Version: 7.0.4
✓ FIX PLEASEYou can’t download vids or sounds anymore!!!.Version: 6.9.8
✓ Unable to create file after the recent updateHi, I am unable to create the files with in documents app, after the recent update..Version: 7.0.2
✓ Can’t search all files, unable to search by file extensionEdit: ALL the most recent reviews here have a developer response… except mine I downloaded this so I can search for files by extension STORED ON MY IPAD. —this app does not have that capability. Also I want to search for a folder by name, but it can’t do that either. I also want to see all the file extensions for all my files in one place while I am browsing and navigating the files stored on my device. Again, no function for this on this app. This app can’t navigate your files! All it does is forward you to the basic iPadOS Files app which doesn’t have any of these search functions. What is the point of this app if I can’t search and navigate my files from within it? I have a browser, a pdf app, a music player etc, I do not need any of that, this supposed to be a file manager but it can’t do basic functions for actual file management or searches..Version: 8.1.20
✓ No service to Russians?Seriously!? cancel culture, propaganda and wokisme is destroying mankind. I don’t stand with Readle..Version: 8.1.12
✓ Why is there viruses on the appOkay, so i used to like this app for download music that’s basically why i downloaded it. but recently there have been viruses on the app and it’s not letting me download music anymore. please do something about it and take the virus or spam links away because i just want to listen to music please and thank you.Version: 8.1.12
✓ Mediocre music playerThe app is very nice, very clean design and easy to use, however I only ever used it for music and the music player was fine at first, it did its job. However as I used it more, it started to be more and more unreliable, I would play songs in my car and when it went to the next song, it’d play for one second and then just pause. I had to manually play the next song, every time. I eventually got used to it, but then it got even worse somehow. Songs would randomly skip to the next song in the middle of one and if I tried to play it back, it would proceed to skip to the next one at the exact same time. At this point, I had stopped using documents as a music player, and tried it again at the time of this review but not even using it in my car, instead just my phone and with headphones. Somehow, the same problem is occurring. Songs would actually seamlessly play after the other, but the songs still skip in the middle of one, which is purely unusable. All in all, very good file system management app, buggy unreliable music player..Version: 8.1.5
✓ Problem in playing musicSometimes it gives a problem like when i use to open a app it use to opens but music doesn’t plays sometimes i am sorry to say that I can’t understand what the such problem is this occurring on my iPhone..Version: 6.5
✓ Cannot Permanently Delete DataI have used the Documents app for some time now, but just recently became aware of the fact that I cannot permanently delete data I have removed from the app via the in app deletion tools. I have done the initial deletion, and then the secondary “permanent” deletion, but the data itself still remains somewhere in the iPad. Here is an example of what I mean. Recently I needed more space on my iPad. I checked how much storage the Documents app was taking up, noting the total being used was 6.98 gigs. After deleting several hundred megs worth of files (using the two step deletion process), I checked the storage situation again. The total storage being used by the app had increased to 7.05 gigs. (I also previously removed the Documents folder from the iOS Files app.) In short, I am being robbed of storage by the app. I don’t appreciate being robbed. Of course I could try and fully delete the app and see if that would solve my woes, but why should I have to? Why does the two step delete function not actually delete the files I want to delete? Uninstalling and reinstalling would mean I would have to move all my information back over and reorganize it as well. Why should I have to do that instead of simply being able to delete my files permanently?.Version: 6.5
✓ Then it changed...It was perfect at first, played all my music, and now it won’t even let me download anything or play any of my files. The update changed my ability to do so..Version: 7.0.2
✓ Can’t download music anymoreBefore the update, I had no problems downloading music. But now, it won’t let me. Please bring back the old documents where it was easy to use and simple. Please :|.Version: 7.0.2
✓ Player list editing is brokenWhen songs are deleted from PLAYER tab list or rearranged there, they keep coming back and/or returning to their old positions. After several weeks of using app, I still cannot figure out a way to delete songs that would reliably delete them, which means that my player queue keeps growing, and all attempts to rearrange it in proper order are failing, too. This is extremely annoying - there are some songs that I had deleted dozens of times, and still they keep coming back as soon as something else is imported from browser download folder - even though these songs have been long deleted from that browser folder, too. And of course, it means that this player list keeps growing no matter what I do - I'm seriously thinking about using delete app and reinstall as the only way to clear it available to me, even though I'll have to recreate it from scratch after that..Version: 7.2.4
✓ Update Sucks :/This app used to be great; I could download pretty much any video/song I wanted plus watch/listen to it offline. But since the update, I’m unable to download anything. I don’t know what else I’m supposed to do with this app because the only reason I downloaded it in the first place was because it actually allowed me to download things. I would recommend changing the app or at least adding back the same download function as before because I think that was the primary reason most people had this app..Version: 7.0.1
✓ Warning - do not use, all your iCloud files may disappear!I have been using this app for many years, and it worked fine. Then, after the latest update, all the files it was storing in its folder on iCloud (which it used to sync across devices) just disappeared! I had hundreds of files there, and they were all gone. Literally all of them and their folders, just fine. I didn’t even think of backing them up as they were on iCloud. The app erased everything apart from the “Sample Folder” which it installs on a new install. Completely crazy to be honest. Do NOT trust this app unless you want to risk losing all your files!.Version: 8.3.2
✓ DO NOT DOWNLOAD!!!!!! SCAM WARNING!!!!!!!!I am a long time explorer of documents (this app) I do a lot of changing like mov to mp4 but over time I realized I wanted to use mod for Minecraft (I’m 12) so I used documents changed it to Mc pack and..... bingo it worked. But a update came along and I decided to update the app. I load in because I need to do pdf editing and boom. It hit me. 50 dollars a year just for a simple pdf and .file editor wow. This app has just baited and switched us they wanted to make us pay money to use a small editor. Kids have small Standards but this is unreasonable people have things to pay for I can just use google docs for free. And on top of that I clicked the x on the top left and it said starting subscription... done! Like why? It billed 50$ then I clicked cancel and it taxed another 50$ and said after the next payment it would cancel but oh guess what it never canceled! So I contacted apple and they said it was canceled. So they have been taxing us! So my mom cancel her credit card. And the app said unable to pay. And the costumer service hung up. So DO NOT DOWNLOAD IT IS A SCAM!!!.Version: 7.2.2
✓ It used to be good.I remember back when it was simple, you could easily download things, but now I have only a small chance of managing to download something, because most of the time I’m getting taken to websites I don’t want! (Example, it would take you to one of those “Free sex” “Free money” “Jackpot” etc.) please make it simple again, this is just annoying to deal with..Version: 6.5.2
✓ Music player?App has suddenly stopped playing my music in the built in music player. The app Sucks now.Version: 7.0.2
✓ What happened?Was the by far the best document manager app. But once IOS 11 hit my phones and iPads the app just broke. I’ve contacted the support they tell me to do the same thing, restart your device and then reinstall the app. Which I have done many times. The app will work fine for about a week then I will begin having problems. A white screen, stuck on the documents icon. I know this isn’t just an issue on the beta version or just my phone because it works fine on my older iPhones (6s plus) but won’t work on my new iPhone X or my iPhone 7 Plus ( the phone with important things on it)..Version: 6.2.8
✓ Everything WAS fineThe app corrupted the music files in it. Audio stated skipping. When and how did this happen?.Version: 8.10.5
✓ ,over rated reviewerThe poster claiming that Apple Files is superior to the ,overrated, Documents app clearly over rates his or her own critical faculties. Apple Files is as bad as ever for obstructing a user’s intentions and frustrating legitimate expectations. The straightforward simple task of creating a new folder is lunacy redefined; first you must find an existing folder and manipulate that, and tough luck if your Apple device is brand new with no folders on it. ZThe idiots responsible for the horrendous clunky Apple operating system should have been unemployable decades ago, yet still they’re around, their ridiculous work still being slavishly praised by those such as the reviewer who wants you to believe that Documents is not only over rated but obsolescent. One has to wonder where that reviewer gets his / her pay check from..Version: 6.9.6.
✓ Not good enoughCan’t open zip file with password but if compressed to rar, it works (the same file the same password) also content is missing. open with other apps 129 files, with this app only extracted 128 files. can you add option for the browser to save video? also options to import images, to zip files with no compression at all..Version: 7.1.3
✓ Poor Taste, Good AppNot allowing Russian customers? This makes no sense. This is simply another display of juvenile behaviour with no positive impact on what’s actually happening in the world. You are punishing people like you and me when the real threat is at the government level - surely unaffected by the “stand with Ukraine” fad. Hating Russians does not help Ukraine or any other country. You can support Ukraine without this anti-Russian behaviour..Version: 8.1.12
✓ ☹️I can't download videos anymore.☹️☹️☹️.Version: 6.9.8
✓ Be careful privacy breachRight after downloading the app I noticed all my files from my phone were downloaded onto the app without asking for permission. All my bank statements and work documents in their database . DO NOT DOWNLOAD THIS APP.Version: 7.1.3
✓ Was the best, not anymore with 7I use this app everyday for PDF annotation with my apple pencil. Previously you could have 4 different pens saved with different colors, opacities, and thicknesses. Now you only get one and you have to manually change the settings every time you want to use a different color. The only way around this I can find is if you pay $50 a year to save different writing utensils in the favorites. I am extremely disappointed as I don't have the time to manually change the color and thickness every 30 seconds while I am switching back and forth for work. Also, before with the apple pencil, I could use the pencil once with one of the mark up tools and after that my finger would only scroll. Now each time I switch writing utensils, when I attempt to scroll with my finger, it writes instead of scrolling. Even when selecting the utensil with the pencil, it often requires me to select it several times before it will write. When switching between different lined pdf documents, the lines will often disappear and I will have to quit the app and restart it for the lines to come back. Used to be 5 stars, now down to 1 until they fix these issues. I am really disappointed, this was the most useful app and I loved everything about it, but this update has made me want to find a new app to replace this one..Version: 7.0.2
✓ For all the updates they do……it seems that both this program and PDF Expert share the same flaw: they will both crash in the background unexpectedly, especially when music or video is playing in the background. I cannot tell you how many times I am doing something in Documents or PDF, minimize the app to go to a different one, come back, and am greeted with the app restarting itself over and over again. It is especially annoying when I am listening to music or a video and the sound goes dead because guess what! The app crashed AGAIN. This app has all the potential in the world, especially for one that’s been around for so long, but what exactly are all these updates you’re pumping out doing if I am still experiencing crashes upon crashes upon crashes besides making the in-app icons needlessly huge with no option to make them as small as they were again? Do better. EDIT: Oh, and by the way? Putting what used to be a FREE FEATURE (MP3 extraction from videos) behind a subscription service paywall? Real classy, guys. It pays for all the super cool updates we get? What’s the point of those updates IF THEY DON’T EVEN WORK? This sounds more like a really sleazy way to force people to sign up since PDF editing tools and VPN weren’t cutting it and if it weren’t for the fact that I still have use for this app, I would kick it to the curb for practices like this..Version: 8.3.7
✓ Music won’t play sometimesEver since the new update, sometimes i’d go into the app and press a song and it won’t play. then i try clicking other songs then they won’t work either. (its just show the paused button) the only way i can make it work again is if i put my phone off power and then back on. pls fix this..Version: 7.0.2
✓ Bad customer service + search function not workingOverall the product itself is good. However, the document search function doesn’t work for files stored in SharePoint or OneDrive. I’ve contacted their customer team but it’s just so hard to get a response from the team. We have gone back and forth a few times already and the issue still hasn’t been fixed. The bottom line is that it works good if you don’t have any problems. If you use SharePoint or OneDrive, you may have a problem with searching the documents in the app and it’s not easy to contact the customer service team to get it fixed..Version: 7.8.3
✓ The new update sucksThe new update ruined everything. When I open the app it's frozen I can't tap on anything, i miss the old documents.Version: 7.0.1
✓ App updateI used to like this app for downloading MV’s.....but since the new update I can’t access any of my downloaded video anymore 😢I can’t find a good website to download from since my old one doesn’t work anymore TT.Version: 7.0.1
✓ MistakeHow’s it, my mate had downloaded this app on my phone thinking it was free but he didn’t end up using it, so I deleted it not knowing that there was money going out of my account, today this app had taken $91 off of me and I’m asking yous if yous would give it back to me. I went through and stopped my subscription knowing i am not going to use this app ever again..Version: 7.8.3
✓ Is there a glitch?I noticed while reading th reviews that someone else has th same problem as me. Before th last few updates, it was fine but then all of a sudden it says that my download folder is empty but contains 27 items in it. If I search up something I downloaded, it will come up but I do think that it’s inconvenient when looking for a playlist and it isn’t in the download folder. Pls fix it ://.Version: 7.1.3
✓ Fix downloadingNo longer able to download audio files from browser..Version: 7.8.3
✓ Is it just me?Lately when I’m listening to music on this app, after a song ends it just automatically skips like 3+ songs..Version: 7.6.1
✓ Worst updateI have been sticking with this app for 4 years to listen to music offline. suddenly, I can’t listen to my music (browser>YouTube convert>download) and it made music folders..Version: 7.0.1
✓ AdsAt first using the app was simple and I enjoyed it but now I am constantly getting ads. Very frustrating please fix.Version: 6.5.1.
✓ NOT SUREI have had this app installed for ages and I would love to use it as my only one but uneasy even though I know it is brilliant but they cancelled their printer pro app some time ago and for me, it was my best app I have on my devices and cannot live without it. Who is to say that won’t happen with this app. In saying that, their customer support is second to none and they were wonderful helping me get my printer pro back up and running after I deleted it. I do have other apps of theirs installed as well and love them . Please stay safe in Ukraine and we are thinking of you all with sadness.Version: 8.2.11
✓ Airplay IssueMost things are working great on this app, except for one major issue. AirPlay. Every time I try to airplay photos or videos from this app I see black bars around all 4 sides of the image. I tried changing my tv aspect ratio and that didn’t do anything. If I copy the files to VLC player then airplay, the image appears fine, but the copying takes time due my files being on the cloud. If you could fix this issue, allowing the airplay image to appear normal this would make the app 5 starts for me. Thanks..Version: 6.8.3
✓ Would be five stars, but it needs some better featuresI only use documents for storing my mp3 music files as it is the best app to do so on, however scrolling down is sometimes really laggy and slow even when I’m offline. Additionally a way to sort by artist, genre or something like that would be good, what’s the point of adding metadata if the user doesn’t have any actual use for it? Also, editing metadata used to be free like not even a month ago, what happened? Now I have to pay a subscription to do so..Version: 8.3.10
✓ It keeps crashing, and erases my tabsThe app is fine except for the fact that it crashes after I’m on it for like 20 minutes. And it frequently does this throughout the time I’m on it, whether or not I swipe it off my activity and go back in or delete and redownload. I swear it was never like this when I first downloaded it years ago. And to top it off, if it frequently crashes a lot in the span of 20 minutes (me frequently going back in every time it does), it deletes all my tabs on the private mode and regular mode which is frustrating because I never have time to save my tabs (I’ve had to resort to bookmarking to remember the tabs I’m on). Another thing, when I come back into the app sometimes, I would go back to the tab I was on but it will show a blank page with the search bar empty leaving me to have to scramble to get my progress back. You guys always update the other things on this app, please update the browser too..Version: 8.9.2
✓ Storage eaterI have 100 gb of data downloaded yet its taking over 200 gb of my storage :/.Version: 7.3.0
✓ Great app but interface too clunky nowThis is still my go to App for document storage however since the changes earlier this year I no longer experience the same enjoyment. Like many updates to perfectly working apps these days, the removal of views that used to show more information in less space has reduced the time I spend in the app. The previous List View only took up one line but is now more an icon view and takes up 2-3 lines. I have tried to adjust to this but sadly I know what I like and how I prefer to view my information. When you work from a device with a small screen, every cm of space is valuable. This change is not dissimilar to what is happening to many apps. You only need to ask a Fitbit user what they think of the recent “upgrade”. Respect your users and don’t change functions and interfaces that attracted your users in the first place..Version: 8.7.2
✓ 10 years good!Congratulations for the 10 years. It seems that I must have been one of your first customers - as I got my first iPad in 2013. The very first file manager I tried was Documents, and stayed with it. I just wish it'd have also stayed as plain and simple it was 10 years ago. Without all the fancy new features. Certainly you must always come up with smtg. new to attract attention. But, would it be possible to come up with a basic, plain version again, of a file manager similar to what it was 10 years ago?? Thank you!.Version: 8.3.9
✓ Want value for moneyIt's clear that Documents is a great app and has leveraged Apple's APIs effectively, but the inability to perform in my case Windows SMB file searches is a significant limitation. There is a concern about the exorbitant subscription pricing which is hard to swallow and doesn’t align with many of the competition ie. PDF compression and PDF to text conversions are comparable features in other apps and the developer needs to find and offer mush more to set the app apart from its rivals. The current subscription pricing is hard to justify let alone sustain. Notwithstanding, the inclusion of a VPN service into the application was a mistake and features more prominently than it should..Version: 8.4.10
✓ Fix updatWorked great until update doesn’t let you open new files or anything.Version: 7.0.2
✓ Now a money grabThe app itself is very good, with just a few more tweaks it could be excellent. The reason I am leaving a negative review though is because it feels like they are constantly trying to extract money out of you. I bought the paid version of documents. I bought the paid version of PDF expert, printer pro and scanner pro too. Yet they still want me to sign up to a subscription to add more features. They have just included an 'upgrade' button at the top of the screen which is always visible, and is nothing short of an advert. I hate adverts, hence why I paid for the software. I would no longer recommend this to anyone..Version: 8.3.9
✓ 1 star also uninstalled the appNo for support russia for hypocrisy behaviour.Version: 8.1.11
✓ Download files issueI had an issue with the audio on my documents and so I decided to reinstall the app. But, unfortunately all my songs downloaded in the downloads folder are gone now and I have no idea how to get them back. Please help..Version: 7.0.0
✓ Latest update broke video download on lots of sitesPreviously this app was awesome to visit sites and download video but after the last update that function has changed. Now a large portion of video sites now only gives option to download as PDF or if you select download page, it downloads the HTML rather than the video playing. Previously you could long hold on the play icon/button on the embedded video but now that doesn’t work and instead the only option is the above context menu which doesn’t ‘see’ the video and as such can’t download it. Was a 5 star app previously but now is effectively useless for my own use case. Shame..Version: 7.0.4
🙂 Documents - File Manager & VPN Positive Reviews
Documents - File Manager & VPN works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Documents - File Manager & VPN.
⛔ Documents - File Manager & VPN Problems
