Booking.com: Hotels & Travel App Negative ReviewsBooking.com

Booking.com: Hotels & Travel Negative Reviews

4.7
4.77698 star

Total 68 Negative Reviews

Booking.com: Hotels & Travel App Complaints & User Negative Comments 2024

Booking.com: Hotels & Travel app received 68 complaints, negative comments and reviews by users. Have you ever had a bad experience using Booking.com: Hotels & Travel? Can you share your negative thoughts about booking.com: hotels & travel?

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Booking.com: Hotels & Travel for Negative User Reviews

Worse costumer serviceDO NOT BOOK flights here. I acknowledge I made a mistake on booking a departure and return flight for the same day. It didn’t take more than a few minutes for me to realize. I called booking right away and told the representative about it. She said she was going to look into canceling. It took more than 15 minutes but she told me she had cancel everything and I was getting a FULL refund. I notice partial payment had been refunded. It took me 6 different calls , different days for a very rude supervisor/ manager name Jitendra, to tell me they had not made a mistake and it was my fault basically for not canceling one of the flights. When a few of the representatives I had talked to had admitted it was their mistake and they were waiting for the representatives manager to sign off for the refund. Jitendra was so rude talking over me most of the time until I told him I wanted to speak to someone else because his customer service skills were terrible. He said he was the assistant manager and manager and no higher up. I basically have to dispute with my credit card company. Save yourself a headache do not use BOOKING!!.Version: 41.7

DO NOT BOOK WITH BOOKING (ONE YEAR NO REFUND)Update Developer response: the website you gave is for booking FLIGHTS!! Didn’t even give a proper communication channel. THEY SCAM CUSTOMERS. THEY FORCED A CANCLE? GOOD LUCK GETTING A REFUND. Look at the developer response. They provide NO EMAIL OR PHONE NUMBER. If they did it would be from INDIA and they will say “SORRY” that’s it. They will laugh as they took 800 dollars from you booking a flight that they canceled. I received emails about booking canceled flights to my last destination, so this forced my hand to cancel my remaining flights since they couldn’t find me connecting flights anymore. Booking inc has gave me wrong confirmation numbers, gave wrong phone numbers, and Hang up the phone each time I have called. Singapore airlines tried hard to process my refund. They needed phone number from booking (which booking was unable to provide), they needed email address which they gave me incorrect one. Ultimately booking stopped giving me updates on the refund status. The money is gone, since it first has to reach Booking inc hands before, so if Booking inc doesn’t report it to me it’s their money. Highly unethical. I tried to escalate the case and they didn’t give me a supervisor. You will get a guy from India, so their wage vs your time it’s profitable to keep your ticket money..Version: 36.1

OK but not helpful in fixing incorrect informationBookings wrote to me and said that I had not showed up for one of the bookings I had made. I sent information confirming that I had used the hotel as planned and was informed that this had been confirmed by the hotel by the Bookings staff. I asked bookings to update my information and not to put “no show” on my booking records but they would not and could explain why. I asked several times but to no avail. I also noted that I gave a mixed review to a Hotel. It was fair, true and accurate and not disputed by the hotel. The response from the hotel was just rude and unpleasant rhetoric with no feedback about whether or how they would address the improvement areas. I noted that this was the way they dealt with less than glowing reviews from other posts. Bookings continues to recommend this hotel and permits the posting of rude comments on the website. It seems that Bookings perceives that hotel guests booking through the site are less important than hoteliers..Version: 16.3.1

Terrible appThe worst app in the world, correspondence with hotels does not work, there is no support, the support team just has fake contacts who do not respond. The app works terribly. I hope there will be new services soon, because this is impossible to use.Version: 42.5.1

Cute Little CottageThis little cottage was styled and decorated very beautifully, which gave a very cosy vibe. Very close walk to the Main Street. The washing machine on premise was a plus, however it would have been helpful to have this listed on the add as we spent time searching for Laundry Mats in the area. The only disturbance was that the sound of the fridge was very loud. The opening wall cutout from the bedroom to the lounge room made the noise louder and did disrupt our sleep. It would have been nice if the wardrobe was completely empty for guests own personal use with more hangers. The outside area was very cute and spacious with beautiful flowers and plants, however as there is a lot of garden area and pot plants around, most if not all of the furniture and outside deck area has webs and bugs on or around it. Overall it was a very nice place to stay..Version: 43.1.1

Great location but not what I expected.Not what I expected for the price we paid. The hotel is in a great location but could use some upgrades and better housekeeping skills. The room was spacious but not as clean as it should be. The bathroom curtain was white with some gray stains which showed it had not been properly watched in a long time. The bathroom sink had some yellow stains in the corner and the toilet paper holder was falling off the wall. This one had a whole right next to it that was never patched up and the footboard needed some real good cleaning as they were gray instead of white. I spoke with the front desk about it and they sent the housekeeper to clean the room but everything I mentioned was still the same when we got back to the room. You could tell they switched the bedroom sheets, replaced the towels and vacuumed the floors but nothing else was done. This is the first time I experience anything like this in a hotel and it was a shamed. The food is also over priced. I was only there for two nights and didn’t want to make a big deal about the cleanliness of the room but unfortunately, I would not be staying here again..Version: 25.4

App is failing to deliverI am trying to book accommodation for an upcoming holiday. I search on the correct dates but when I click through to book the dates change. The only way to contact support is through a booking so I booked one. It has correct dates on some pages and incorrect dates on others in the app both on my phone and iPad. Customer service does not seem to understand the issue or care. They have told me what the dates of the booking are, but I am still getting the same issues with no assurance it has been looked at. I am also concerned about the flights I booked through the app. They gave me an email address for this that bounced back. I am a long term customer who will not be using this company again unless this issue can be fixed without me continuing to message them multiple times a day. Customer service staff need to be trained to look at the whole issue and not the easiest answer. When the app is failing on its purpose I should be able to message for assistance without a booking..Version: 44.0

UnbelievableChecked into a reserved room that had the wrong bed size so I called to exchange. The employee from the front desks comes to check it out because he so heartedly believed that their hotel keeps no twin sized bed, but there it was, a twin sized bed and a full sized bed when I reserved for two queen beds. He then proceeds to discriminate the second party I bought with me, who had no responsibility for the room. The room was in my name but because of supervisor instructions, he proceeds to talk to my husband like he is a threat or is disturbing anyone. We’ve checked in here multiple times and the staff is as fake as a two dollar whistle. The night before, we checked out 20 minutes late and apparently he(my husband) was placed on a no rent list. Usually that happens when you become a disturbance. But where has any hotel checked for guest names or identity? Their policy doesn’t state anything about checking out late other than the times being between 11AM-12AM. And they never looked to resolve my issue, but because the supervisor has a vendetta against my spouse, my time and money was wasted with this flamboyant business that can’t even maintain services they claim to offer..Version: 38.6

Cosmos Hotel, Moscow , RussiaHi had the unfortunate experience to book in here for 4 nights . It is the singularly most unpleasant accomodation I have EVER stayed in . It had absolutely no refining feature. It’s dirty with stains on floors, walls, matteress, sheets etc. Holes on bathroom walls, chips on toilet seat , no bathroom accessories , no air conditioning/controls in the room , curtains hanging off the rail . All restaurants well over priced , understaffed an 3rd food . The included breakfast was total slop , we ate in one day then not again for the 4 mornings . The only two positives were location to the Metro and the service comparative to Russian service was average to ok , only just the bare minimum to be called civil , in saying that, I seen other guests most disrespected ..Version: 17.2

Our stayMyself and husband booked to stay for the weekend. When we arrived the service was excellent, room was ready before check in time, presecco for us both in the room, lovely touch. Breakfast the next morning greeted well, shown to our table. Hot food was buffet, fried eggs to hard and been sat on hot plate for a long time, hash browns soggy, mushrooms over seasoned with pepper to the point it burnt my mouth, tomatoes had mixed herbs poured over them, not something I want to taste in the morning and the sausages were by far the cheapest I’ve ever tasted straight out of a freezer! Not what you expect from a four star hotel! Continental side of breakfast you couldn’t fault. Opted for scrambled eggs the next morning and they were lovely. Sunday we wanted the roast dinner and only veg offered with it was mash and carrots! Again not what you expect from a four star hotel! Room service wasn’t avaliable but states it on their website, wouldn’t even do us a sandwich or a wrap to eat in our rooms even though there were chefs cooking food, not really hardship to make! Some positives but more negatives with the stay!.Version: 32.2

Can’t navigate between a tourist & a property managerI have recently uploaded a property for short term rent after having been a member as a renter. I cannot for the life of me navigate this app/site. It only seems to allow me to be a renter, not a property manager. It also forces you to adopt discounts, whether you want them or not and even though I stated a 2 night minimum, the only clients I’ve had booking so far have been at a discounted one night. It’s a BIG 4 bed house, cleaning after messy people with only a 1 night stay will take a minimum 2.5 hours & assumes my cleaning staff are free to work mid weekend. I wish it was easier to navigate as AirBnB is & that I could charge what I want for MT property, rather what they want. I’m very close to taking it all down again..Version: 39.5

ComplaintI warning for others. I booked a room using booking com, I searched for accomodation which supported 2 adults and 2 children, one 17 year old and one 11 year old. At the time I was comparing multiple venues and didn’t pickup there was only 2 beds. Some venues had provided 3 beds and options to have two singles. Unfortunately I missed this with the place I booked. In ringing the venue they provided no options other than booking an additional room. Root cause of the issue is booking com doesn’t make it clear when you are searching for a family specifically for 4 people the number of beds. It’s there in the fine print but should be more obvious or have filters so you can choose the number of beds..Version: 38.6

Difficult to get assistance when neededIt is very difficult to reach out to customer services when you need help. Also, if hotels or rental car agencies charge you extra or don’t give you what they promised, Booking doesn’t care about the clients and simply say it is the obligation of the client to contact and follow up the case. Moreover, they don’t follow up to solve the issues they promised to solve until you follow up the case and again you won’t hear back until you follow up again. After 14 years using this application, that’s frustrating receiving such a worst services..Version: 42.0

Closed motel booked .I have used booking.com for many years with no issues. However I booked a motel in early July. When I arrived at my destination we were shocked to find a motel that was closed. The neighbouring community informed us it had been closed since 2019 . Should we not been informed of this? We were very fortunate to have friends staying in PEI for this very busy weekend who had room for us. No other motels available . I will not be using booking. com in the future..Version: 29.5

Bad!Bad!!! Worst app ever for bookings! Never trust they might cancel you at any time and offer you a really expensive stay at a hotel located far away from the desired destination!!!.Version: 29.2

Terrible customer service!Last year we had a trip planned in March, flying out 3 days after the pandemic started. All of our travel plans got canceled so naturally we had to cancel the hotel room we booked through your app. We were told we could not cancel and get a refund, but instead could inform them of when we planned to travel again so we can change the date/get a credit. Now that Iceland has opened back up (this is where we had our hotel at), we rebooked our trip and called Booking to get the credit for the room. We were told today that because we did not call them to change the dates prior to our original hotel booking (March 15, 2020), that our credit was no longer active and there is nothing they can do. They told us to call the hotel but when we did, they said Booking never gave them our money and that we have to resolve it with Booking. Basically you all expected us to magically know when we would travel again 3 days after the pandemic started so now we are out 3 days worth of a hotel. I’m extremely unhappy and cannot express to you enough that I will not be using Booking in the future!!! You have stolen our money and that’s all there is to it..Version: 29.0

Refund impossibleThe hotel issued a refund do to pre-existing damages in the room which made it impossible to sleep. The hotel General manager issued bookings.com a refund right away, and spoke to bookings.com. Bookings.com keeps coming up its excuses for not issuing the refund. Still waiting one week later..Version: 44.4.1

Ok but if you have multiple accounts they will charge any of them.I have mostly had a great experience with the site. Been using them for years. Recently I had money taken from a second bank account I had with them on file. With that said I didn’t put that card as a primary for a hotel. Instead of the bank account I had reserved the room with, the accommodation decided they can just take money from my other bank account I had never given them authority to take money from. So be aware. If you have another card on file they just decide to take money from that even if you give no authority for them to use that account. It’s really worrying that they just charge you..Version: 39.2

When will you fix the bugs in the app for iPad?I’ve been using this app on my iPad for years, and have sent feedback about the annoying bugs before, to no avail. The two most annoying are (1) the ‘wheel of death’, i.e., getting that never-ending spinning wheel especially when you change or cancel a booking. Often I have to quit the app to get rid of it. (2) if you want to change the dates for a booking, the app shows the WRONG dates, with the checkout date being consistently one day earlier than the actual booking. So I usually have to cancel the booking and start again. These bugs have been bugging me for YEARS now. Are you ever going to fix them?.Version: 34.5

HORRIBLE EXPERIENCE DO NOT STAY HERE!Run fast the other way!!! This hotel needs to close down and have a total rehab. I don’t mind older properties if they are kept up. This hotel has lots of deferred maintenance. We asked for a quite room. We were given a king room that faces Canal Street. First mistake! The road noise, vehicles honking, people screaming, sirens all day and night, and some dude on a megaphone for hours at a time preaching. This is definitely not a relaxing hotel. Once you wade past all the homeless people you finally get to the front doors. There was a security guard on call at night but he isn’t checking anyones id or proof you are staying here. Once we get to our room it was awful. The drapes are stained with brown spots all over them. The carpet is stained. There are ants crawling on the bed. The bed frame has iron pieces hanging out and my wife cut her shin. The bed cover is ripped to shreds. No blankets. The front desk does not answer the phone. The commode was broke. Mold in the shower. Air conditioning return vent is filthy. The positive are location within city and air conditioner works great. DO NOT WASTE YOUR MONEY ON THIS RUN DOWN HOTEL. For $900 for 3 nights, we were definitely ripped off..Version: 31.1

Reservations not accurate on arrivalApparently according to the hotels they never received all the information for my rooms. First one had been confirmed on the way 3 times. Worked out in the end. The second had nothing correct & blamed this booking site. I’ve allergies ruined the evening & we didn’t stay an extra day because nobody cared. They made it seem like they jumped through hoops to make me comfortable They did not I’m allergic to down removing it doesn’t remove all the presence of down Zyrtec & epipens later I was still not well the next am. At first they had 2 King rooms on different floors I booked 2double bed rooms next to or near each other Traveling with elderly parents. Then said we’re going to get you 2 new rooms I was waiting in the courtyard we put our stuff back in the car It took way too long. Went to dinner & found out on our return they just removed the down bedding. No manager. Nobody cared. And I reserved with breakfast & had it printed out. They wouldn’t look & said they didn’t have it down. What a nightmare. Double Tree in Gainesville. We would have stayed another night there. Next time we’ll choose a different hotel directly..Version: 33.2.1

Booking takes the money and runs!Over time they, like many online companies that are successful, remove nearly all ability to contact them! Now when you want to contact them for customer support… they ask which booking and just force you to contact that hotel! So “Contact us” is a flat out lie! Just like a lie by omission is a lie! Their is virtually no way to contact them! So they can cut their workforce and reap even profits! Why because they have a near monopoly and assume there is no retribution, no God, no karma,… they can take the cash and flash the middle finger! The truth will set you free! But you can’t handle the truth!!!.Version: 44.5

Up and ComingOur purpose of staying at the Ramada was because we lost. Our electricity is relation to a fire in our apartment complex. Ramada was very convenient for us to stay as it was across the street from where we live. The staff… Amazing! The room…very comfortable and clean! The building is going through renovations and it was noted everywhere so you could not be upset because you were aware. But I will talk about their so-called “breakfast included”. Don’t say you were offering breakfast included in the price when all you have is a covered up table with a toaster, a microwave, a couple packets of oatmeal and some granola bars that is not breakfast not even considered breakfast. I hope it has gotten better since our stay but that is the reason why I gave it three stars because they literally tried it but otherwise I definitely recommend staying there if you’re not, there’s a bunch of restaurants in the area that you can go and grab a bite to eat and those who travel out of town I would recommend people staying there because it’s close to 95. There is a mall around the corner. There are a lot of eateries, grocery stores. I believe they are going to be doing entertainment at that hotel but it’s not too far from downtown Jacksonville so it’s a really good place to stay overall..Version: 43.7

Econo LodgeThe first 2days I stayed was a awesome experience then the guy that works weekends made us leave because we was in room 106 which the man and even the housekeeper told us it was a smoking room that’s why the non smoking sticker wasn’t on the door anymore so we had to switch rooms from 106 to 116 after we moved the housekeeper told the man that our room smelled of smoke and was dirty well he gave us 5 mins to get our belongings cause he kept calling saying we needed to get out so we had no time to clean up a lil bit so the housekeeper went to the man saying our room smelled like cigarettes and it was dirty he calls our room about a hour being in it saying I need to come to front desk and bring my card because I owe $50 I told hi I don’t owe anything so he made me leave the next day very very unprofessional and rude I will not be back at this place because all they’re doing is trying to get money as best as they know how. Oh not to mention the same housekeeper that went to the man cleaned my room for me the 3rd day we was here had left cash on our bedside table and it was gone I know it was her because she was the only one in there so don’t trust your belongings being in your own room. I thank him for making me get out of this rotten situation..Version: 36.9

Underwhelming provisionsI was travelling with my friends and booked 2 rooms. The hotel looked great on Bookings offering a day spa massage gym and pool hence why we booked! We had massages which were very good and naturally expected to pay however if you want to use a poorly equipped gym with second rate equipment you had to pay $5 euros and that also goes for the pool with another $5! The rooms were good and clean with great views of the rocks of Meteora but no water was provided at all as we had to ask for them as they don’t provide and water is so cheap in Greece. It would have cost them .50c for 2 bottles! Everywhere you go in Greece at a cafe or restaurant water is the first thing they provide so where is the Greek hospitality we are used to. Maybe cut back on the hotel slippers in the room 😂 if budget is a problem! Breakfast was Also very poor and this place really is geared up to cater for bus loads of tourist groups. A 4.5 star rating hotel your kidding me!.Version: 38.6

BE AWAREBe aware!! This hotels pictures are not what the hotel looks like. The owner was screaming at me ! This is a longer review . Stick with me! I called before we booked to make sure the pool was working ( 15 minutes before checking in), because this trip was for my sons birthday. We check in, unload the car, and go straight to the pool. The pool was FILTHY. We tried to make the best of it and let the kids swim , but ended up getting out due to green allege absolutely everywhere. We got out and went to the manager. He said” it’s been raining”. He then told me to go call booking. I called booking and they said that cancellation has nothing to do with them, but that they would email him and try to get my money back. I went back up to him and he said no he needed them to call him. I got them on the phone right in front of him. He started yelling and told us to get our things and get out. My partner told him she did not appreciate him treating me in that way. He then gets in his car and speeds away. After telling us to come back when our things are out. The receptionist told me we would get charged $49. When I checked my bank Monday. There were 4 separate charges. I called the choice hotels. They told me he put multiple holds on my account. One in which there was no reason for it being there. I’m my eyes that is fraudulent. Please please be careful of this hotel and manager. Very shady..Version: 39.1

Best scam i done to me by booking.comThis website is a scam i had to pay extra 900 dollar just for making 1 mistake by buying air ticket from booking.com best life lesson learned👎🏻👎👎.Version: 42.5.1

Arona Prestige ApartmentsBeautiful view of lago Maggiore as the building sits centrally in the main piazza on the water. Parking is a BIG issue on the weekends. Apartment comes with a parking pass for all spaces in Arona but unfortunately, almost impossible to find and if and when you do find one, you can never move your car. Entrance to the building was dark but we were met by Angelo who was very helpful with bags, building thankfully has an elevator. Upon entry the apartment is bright and airy with large French doors that open to the Piazza and many windows that provide a nice cross ventilation. it is advertised to have a pull out couch in the living room, but the pull out couch is for a child not an adult. The bed in the bedroom was very uncomfortable as the mattress probably needs to be replaced. The worst part was that we never were able to sleep until 2 o’clock in the morning because of the fact that the piazza fills up with people at restaurants, music, lots of cars, lots of motorcycles, It’s great if you’re part of it, young crowd. Garbage and glass pick is at 6:00 am right outside the apartment windows. We really feel as if that should have been mentioned in the description. All in all lovely apartment beautiful area, beautiful views, and very hospitable hosts.Version: 38.6

Painfully slow to respond, unhelpful when they doMy flight was weather delayed, which made my car pickup time unrealistic. I called and chatted with booking *and* the car rental company. Both claimed to be unable to communicate a change to the other, even when my wife and I had them live on our cell phones at the same time. Utter nonsense. Repeat: utter nonsense. Had trouble picking up the key for my rental and couldn’t reach the host. Sent message to booking via their app, messaged the host and also called booking on the phone. The app based message to booking had a guaranteed 24 hour response window (effectively useless). So, I prepared for an advertised 20 minute hold on their phone line. The host intervened before I got someone live at booking and I got my key. The next morning, the host and I got messages from booking that I had not checked in to my rental. I assured booking that I had, and relayed that to my host. 13 hours later, the only thing I’ve heard from booking is that I will hear back within 24 hours (11 hours from now). This was a great lesson for me. Back to straight from the owner car and housing rentals from now on..Version: 43.0

App is okay, customer service is utter trashI had a bad experience at one of the properties they partner with and want a refund. I’ve had to call up four times and they just seem completely unwilling to resolve my issue. Placing all the blame on the property and not ready to help out their customer. I’ve had four customer service reps promise me they would call back after 24 hours once they’d spoken to the property owner and not once have they followed through with their promise. So I’m going to have to call back a fifth time and speak to yet another person. UTTERLY USELESS customer service team. Don’t bother using booking. com, use a different website and save yourself the hassle..Version: 42.0

Bowerbird cottageI have been coming to these cottages for over 6 years now and have noticed the womanly touches have almost disappeared, with so many beautiful blooming camellias all around you would think just one real flower in there wouldn’t be to much to ask for. I found it a little depressing with all the dark furniture. Black cough dark blue rug black throw rug and the one brown cushion on the cough . The bath room now has visible mould as the vent doesn’t work. As I know the location is a national park the entrance to the cabins has turned into a play ground for children on the left as you come in and a storage area , with large un sightly shipping containers visible not to mention the stock pile next to the reception area. I guess what really topped it off for me is the best before dates on the cereal left for us . One was out by 7 days and the other 25 days out... so sad :(.Version: 24.6

Okay but disappointing every day ...Well, we stayed one week in a bungalow superior. First impression , staff very friendly, bungalow with amazing view, beautiful pool... we were super happy. But then we realised the housekeeper didn’t changed the sheet every day. The 3rd day I had to put the sheet on the floor to have a new one . In one week she changed the shower gel, conditioner and soap only once . •The food is very disappointing (frozen and long service) . •The tv doesn’t work. •No wifi. •We wanted to do kayak (the only activity they offer in the resort ), only one is appropriate the another you have all water in it. ( when you know there is a lot jellyfish in the lagoon you don’t want to take the risk ) . •We ate 4 times in the restaurant . And the last day when I wanted to pay the bill . The waitress forgot the last dessert on the bill ( she could at least offer it ) we booked one week in a bungalow superior . Ate 4 times a the restaurant . (And ordered the fresh lobster the last night ) . I mean they could at least do a discount . Very disappointing the last day . Fortunately we stayed only a week ..Version: 16.0.1

Please post warnings!We do not live in a state that is running in fear from Covid. We have not had to deal with masks for over a year and a half. So we were a little taken back when we got to the hotel and had to mask up. No big deal, I carry my Shaun the sheep mask with me. We are also greatly disappointed that nowhere on the app does it disclose the yuge number of amenities that were not going to be available. That’s a yuge selling point for some people. Not whether or not I am forced to wear a mask, could care less. However nowhere did they check our temperatures, ask us any questions in regards to our health. They did not make us wash our hands or use sanitizer, but we had to have the mask on! Let’s get back to the truth in advertising part for things that you pay for. Greatly disappointed about the pool being closed. Have you done any research in the area of chlorine and Covid? Because your paper masks are far less effective then hand washing. The three stars is for the staff they were great. The two missing stars belong to ownership..Version: 31.3

Booking is a fraudMy parents made a reservation at a hotel in Winchester, England, then cancelled on time to not get charged, per the terms of the reservation. They received an email confirming it was cancelled and that no charge will be made. To their surprise, one week after the cancellation they got charged the full amount of €240 a night. Then the nightmare began. Calling booking customer was a horrendous experience. Every person picking up the call would tell us a different story. They would say they did not charged it, or that it corresponded to another reservation (which it didn’t), or they would acknowledge it was a mistake and that they had to wait. We also called the hotel which confirmed that on their end they never charged us and therefore it had been Booking making the charge. After one month of about 17 calls with Booking customer service and sending bank documents to proof that the reservation had been charged to their bank account, finally my parents bank was able to present a complaint to Visa, providing all the documents, and they received the refund that Booking would deny them over and over again. This was an absolute fraud on the part of Booking and my family members and myself will never use this app again, period. There are lot of people in travel forums sharing similar experiences. Bye bye Booking..Version: 31.3.1

Brutal lolThe worst site with the worst client care ever.Version: 29.0

Worst ApplicationI cancelled my booking that I did from booking.com! I talked to the customer service! They were so rude and didn’t have any courtesy to speak properly! When I cancelled it, they were telling me whole refund! And now they never give me my money back! Another caller is Instead giving me the credit of another stay. Contradicting own statements! Literally worse!.Version: 31.3.1

Terrible App and customer serviceBooked a hotel through booking.com for last weekend. Found a lower price on the hotels website for the same dates and reached out to booking.com for a price match as advertised. Had to go back and forth with them, providing multiple screenshots to first be told “no, sorry it’s not the same” provided MORE screenshots of the deal on the hotel site, then they approve the price match, fine. They then tell me if the hotel doesn’t charge me correctly to let them know and they’ll refund the difference. Well, hotel charged me the original price and I reached out to them, providing screen shots of the invoice (they don’t accept PDF files though the app even though it’s 2023) to be told they’re too blurry, and I need to send again. I check the screen shots in my camera roll and they’re clear as day, check what was uploaded and it’s completely out of focus. Resubmit the screen shots and now have to wait again for customer service because any time you send a reply in the chat it’s the same “please allow for 24 hours to respond”. You can’t have continuous dialogue so you’re just waiting for whenever they get back to you. Such a pain to deal with and would not recommend booking through them..Version: 37.9

The most frustrating site everCalled to change my reservation, all I could get was please enter your booking number ... please enter your booking number ..... over and over. I decided to phone them. Thanks your wait time is 2 minutes. I am still on hold after 33 minutes. I will never get this time back. And I still haven’t spoken to anyone. Help!!!!! Does anyone actually work there? Don’t risk it booking through this site, call the hotel direct. I wish I had..Version: 29.2

App changes datesIn general I find booking great for finding great deals but one thing I absolutely hate is that they keep changing the dates that you are searching for. For example I was looking to book a hotel in Montreal for December 30 to January 1. I never looked for any other dates but those exact dates. I put a hotel I liked in my cart as you do and go all the way to just before confirming it just to find out what the total cost would be and leave it, to think about it a bit more before making a final decision. I got an email that night saying want to book it, and by that point I had decided to go ahead. So I clicked on the link and completely my purchase only to realize that they had charged the dates of when I was traveling. So I know it was my fault for not checking but always double check. This has happened before when I was putting in my credit card information and and it refreshed only to again change the dates of my booking. So before you click that final button check dates are the actual ones that you want!!!!.Version: 41.4.1

SCAMCalled the customer support and told me that they can’t change my flight, according to the airline policy, I called the airline in conference with booking scammer agent, and the airline said you can change it and the agent agree also, the next day the agent called me again and it say they can’t change the flight due to airline policy, what a scam you paid them for there services but can’t help you and asking you to pay more , may I advise to go directly to airline to book and don’t use this Booking scam service.Version: 38.1

This app almost caused us to lose our vacation!I have used this app twice now! The first time in 2021 and had no issues with it. They took out the money right then and there, everything was done and paid for. Good to go. We just came back from a trip 2022. But the day before we left, the owner of the resort calls me to let me know my card didn’t go thru. I explained to him I had already paid for the trip months ago when I booked it. I’m not sure if they just preauthorized the money at that time or what. Because after I booked it, it showed to be deducted from my bank account. Then I went back to my previous months statement when the owner called me, and sure enough. It was never taken out! (Which is kinda on me, I should have paid more attention.) but it did show it was taken out the day I booked, so I never thought anymore about it! We were able to go, no thanks to booking! I should have just stayed using the AirBNB app like I normally do, and that’s what I will do from here on out! I do not recommend this site at all! I have already deleted my booking account! So deuces booking! ✌🏻 you’ll never see me using you again!.Version: 33.6

Scam site, irresponsible customer serviceBE CAREFUL when using the booking service from this website. When I arrived at the hotel reserved by booking, it was overbooked. I was NOT given the alternative by the booking support staff. They urged me to book other hotels on my own after numerous calls, and they said they would reimburse the difference. They also affirm that there are no price restrictions on the hotels I can book. However, after I turned in the invoices, they indicated they would only reimburse $25 because I had made my own reservations for the alternative and would have to pay the remaining amount. I reminded them that, the booking support team asked me to find alternative because they couldn't do it, that’s why I must find other alternative by myself, but they ignore their liability. I requested to speak with the customer compliance agency, and they provided me with the EU commission, which does not assist US clients. They said that Booking is a Dutch base company so there are no agencies support US customers. For the protection of its customers, the FTC must conduct an investigation into this website..Version: 40.6

Horrible customer serviceI had to wait and am still waiting for support from customer service. I booked a trip and it said no prepayment needed. The property south gap hotel in Barbados charged my credit card the full amount $650 for a stay that is not until April 2022 it’s June 2021. They advertised no prepayment required then charged me for the full stay..Version: 28.9

Great LocationOverall our stay here was O.K. The location was amazing with about a two minute walk and you were at the Ganges. It was near a great evening ceremony as well. The restaurant was good and the rooms service prices were very reasonable, as were their laundry rates. The thing that let them down the most was the shower and the bed. After a long day out all you really want is a comfortable bed and a nice warm shower, unfortunately we could have neither. The shower constantly ran out of hot water even though we left the geyser on for over an hour and I mean ran out after you had just washed your hair so you had to do the rest in the cold water. The bed we stayed in was extremely hard which had you constantly rolling over all night and the pillow gave no comfort. Overall it was an ok hotel but just could not get a good nights sleep..Version: 16.0.1

Used to Trust itOf late the app and website provide different prices depending what device you are on even if you are logged into your account on both. Often price is cheaper if you’re not logged in. And I’m supposedly Genius 3! When I asked customer support to escalate my concern I never heard back after that despite normally hearing back within a couple hrs on the chat support. Used this site for years but I’ll be using others and trying to book direct where I can from now unless I get a satisfactory response. Be weary and careful! Don’t trust the first price you see. Developers have replied to this post so I’m updating. You can only contact customer support about an existing booking. Even when you do tGT through chat they only allow you 1 msg then the chat ends until Booking replies then the ability to reply reappears. In my case they just stopped replying when I provided screenshots of the pricing issues. If you have a general enquiry you cannot contact. They have options to ask you what you are contacting about that just take you in a circle to generic FAQs. So they do NOT have real 24/7 support as their solution below suggests..Version: 38.4

Frustrating BugEvery time I try to book at the final step once I have entered my dates, selected a hotel and chosen a room the app is rolling my booking date back by one day. If I opt to book from the 13th-14th at the final reserve step it’s showing 12th-13th (even if that date has already passed!) I’ve tried contacting customer support but they won’t help without a confirmation number which I can’t get because I’m not going to book the wrong date on purpose. It has happened over multiple days now. It’s disappointing. It was a good app to use before..Version: 44.0

Weekend AwayWe know Ruthin very well and we were looking forward to our weekend away without the dog or children. Also looking forward to staying in a Weatherapoons hotel. The check was simple, the room was ok. It said we had a mountain view!! You needed good eyes to see it. We went downstairs for our tea, we know the weatherspoons food well. Our starters arrived and were cold, the dipping sauce was still frozen in the middle. The main courses came and again they were cold. We were hungry so ate as much as we could. It was busy so didn’t want to say anything. The following morning we walked downstairs for my first weatherspoons breakfast! I was really looking forward to it. We both ordered the large full breakfast….again it was cold, sausages not cooked through, )items missing (toast and black pudding) we tried to catch the attention of someone to let them know… we finally did and eventually the items were brought to us but we’d by then finished our breakfast. Very disappointed. The other meals we are out to which they were good. Such a shame as I was so looking forward to the whole weekend.Version: 29.2

Don’t use them! They do not guarantee accommodationsI booked a stay at an apartment 3 months prior to my trip. I arrived at the apartment complex and could not reach the host. I reached out to customer service (I use that term loosely) who also could not reach host and I was told I had to pay nearly double to stay at a hotel because of availability. They stated if I booked a new room through another company, I would be charged for canceling less than 24 hours before my reservation and would not be able to refund the stay even though they could not reach host to give me access to the accommodations I had paid for. Booking a new hotel through them at almost twice my original rate was the only way they would refund the $420 for my 2 night stay. They didn’t even transfer the payment to the new reservation. I have to wait 5-7 business days to see if my refund will be processed. So I have basically paid them $1100 to stay at a Hampton Inn double room for 2 nights in Phoenix. The supervisor stated they are just a middle man and not responsible for me not being able to get into the apartment I was standing in front of. I asked him what the benefit of using their services was if they didn’t back their services and he said he could give me a $75 voucher off my next stay but not the one I needed for that night. I have not received any confirmation for my voucher or my refund..Version: 41.1

Booking Assistant is absolutely infuriatingEverything is great except for the Booking Assistant, which is honestly the most useless function imaginable. Stupid lines like "What would you like to say? I'll pass it on to the property" and "I'll let you know as soon as they respond..." add absolutely nothing to the query except for annoyance and the fact that you in have to go through 2-5 prompts every single time you want to contact the property is utterly ridiculous. Not to mention that everything resets constantly and you have to go through all the prompts again just to reply to a message if you're on a slow connection, which you often are whilst travelling, is just infuriating. Why not just make a simple message thread for each booking and be done with it? The whole assistant thing is just unnecessary, annoying and tedious, ruining what is otherwise a great user experience..Version: 15.4

Horrible! Awful front desk staff MoeWe as a family of 4 stayed here and had a clogged toilet. We called requesting a plunger thinking we could fix it ourselves. We were told by the front desk person, Moe, that she was looking for a plunger Later she responded that she assumed the previous guest she loaned it to never returned it and she could not find a plunger at all within the entire hotel. She proceeded to be belligerent and hostile attempting to argue that we had to change rooms since she couldn’t locate a plunger. She immediately requested we turn off the water which we did. At the end of the discussion, which was recorded, she said we would have to change rooms, and we had no choice, even though we had cut off the water as requested. We explained we had children sleeping and were not going to disrupt everyone since it was after midnight to which she hung up on us. We proceeded to lie down and go to sleep. Then at 12:40 AM we had two police officers knock on our door waking us all, stating that the hotel, Moe, said we were refusing to move. At almost one in the morning, we re-packed all of our bags and moved ourselves and our two children to a different floor in a different room with a “working toilet”. Horrible customer service! For our children to wake up to police knocking at the door and have to move to a different floor at almost 1 am because of a clogged toilet is ridiculous and traumatizing!.Version: 38.5

Days Inn by Wyndham Hershey PAOur experience at this hotel started off poorly! I walked into the lobby to find a customer literally screaming at the on duty management including who appeared to be the big boss! He was being double charged for his stay and was told no refund! I asked my husband to come in because frankly it was scary! The lobby was not appealing at all and my husband didn’t want to even check in! Also we questioned if we were even at the right hotel! Zero curb appeal and signage well we didn’t see any! However, the women who was checking us in along with the management team there, Checked us in immediately (even though we were there way early and didn’t expect to be checked into our room right away), they even changed our room to accommodate us being early! Our room was somewhat old but very clean! After the experience and appearance of the outside and lobby our room was acceptable! So we were relieved. Another stay there for us…sorry I have to say no..Version: 39.0

Average staff, average hotel, average stayThe hotel was nicely decorated, in a good location and the Refuge bar next to the hotel is good. The gentleman who checked us in wasn’t particularly friendly - he was too interested in assisting the girl next to him rather than ensuring that he gave us a warm welcome. No information was provided regarding the hotel amenities from check in staff. We got to the room - the heating was broken, which was subsequently seen to by maintenance but the room was still cold. Some updating to the room is required - a hook was missing off the bathroom door, the bathroom door lock was broken etc. We called reception to obtain two champagne flutes - we had to call 5 times before someone answered and when they did again the gentleman wasn’t particularly friendly. The room was right near the train line so we could hear trains passing throughout the night. We were then woken up by housekeeping in the morning wanting to clean our room. We also rang housekeeping and asked for extra teabags and they didn’t arrive. Overall the hotel was nicely decorated, but the stay and service received was average..Version: 15.8.1

App is not secureI’ve always used booking.com to book my hotels, to the extent that I’m at Genius level 3. However, 2 of the 4 last hotels I’ve booked have had their booking.com accounts compromised and hackers are messaging through official booking.com emails to say payment hasn’t been processed and they’re requesting to verify payment info or the reservation will be cancelled. Without thinking I clicked the link to a very convincing booking.com dummy page. My card was compromised and had to be cancelled. Tried reporting to Booking.com but they make it extremely difficult. Even when I got through on the phone I was hung up on before anything was resolved. Deleting my account and moving on elsewhere as booking.com doesn’t seem to take the security of my information seriously.Version: 41.4.2

Incredibly not satisfiedHorrible 1st to days in Denver Co. Paid for room with two queen beds. Get to hotel and had one king bed. Me and my brother aren’t going to share the same bed ( I’m 56 and he’s 59 ) so I had to sleep in a cot for two nights. Sooooo uncomfortable and unacceptable. But yet I’ve heard no reply since 5/26. Today 7/14 pathetic. I booked a mountain room to be near one of my late wife’s favorite places to go so I wouldn’t have to travel far. I get a call and email from property management saying there is a major water leak and this place isn’t available. Here’s the downside. When I booked it I checked to be pet friendly. Well !!!! Guess what !!!!! The other properties they had to offer weren’t pet friendly. And neither was the one I booked even though I checked the box to be pet friendly. So now instead of have a 2 bedroom house I’m in a one room old make shift apt. It’s ok but not what I wanted and it’s $100 more. WTH ???So now instead of being 5 minutes away from where I wanted to spend my time, I’m about 30. This was to be a special weekend trying to celebrate what would be her 57th (7/14) and her passing (7/16). I’ve cancelled dinner reservations because it’s so far to drive now. Urrrrggggjhhhh !! I’m livid but going to try and make the best. Sorry for the long rant..Version: 39.5

Funeral plans ruinedI used this site to book a flight for my sisters funeral. She passed away a week ago and I was trying to rush to England to help my mum sort arrangements out. I booked a flight and car rental. Upon paying I instantly realised I had booked the ticket in the wrong month. I rang the helpline straight away to cancel the flights and hopefully book another one. Half way through I was hung up on. I rang back to be told if I rang half hour earlier I would get full refund. I said the lady hung up on me. He didn’t care. Said I was too late. Lost $500 on the cancellation. Absolutely disgusting. The actual airline only charge $290 to cancel so where did this higher amount come from. Never again will I use this site. Highway robbery. I’m already emotional with these family issues and they take my money in a second for a mistake. You’d be better off going straight to the airline for booking. This company is heartless. At least the car company gave me a full refund. The flights dept should be ashamed of themselves..Version: 34.5

Don’t book flights with themThey booked me with Jetstar business class, charged me for it, then the return leg was economy (only discovered after checking in) and they are shirking all responsibility. Wasted hours on this making a claim on what was obviously the fault of Booking in selling me a ticket for an entire flight class that didn’t exist! Their association with Gotogate has ruined an otherwise-reputable brand. Update: Consumer Affairs Victoria confirmed to me what I told these cowards in the first place: they sold me the false ticket so they have to refund it. Instead they sent me on a wild goose chase with Jetstar and ultimately told me won’t refund. I’m still pursuing this with authorities, but after using Booking for years with hotels, friendship ended with their obstructive tactics that are clearly designed to tire customers into giving up on getting their money back. Avoid..Version: 37.3

StolenNot a secure place to use credit card or email woke up and had other hotel rooms charge to mine. Only odd place I used it was this app!.Version: 38.1

ScammerI booked 3 rooms with this app and after couple days I changed my mind to cancel the reservation I’m still waiting over 3 weeks to get my refund The booking said the hotel will refund u and the hotel said the booking will handle the refund !!! How I can get my money.Version: 44.4.2

Roadway Inn- North Miami on NW 167th StAbsolutely the worst hotel experience I’ve ever had and I’m 62 and travel frequently. I was there 5 days... the police were there multiple times, vagrants were always around begging money, the elevator was broke down for 2 days, the halls reeked of pot, the room was filthy, we were moved 3 times because the toilet was not working, the carpet was filthy, there was black mold on the ceiling, the air conditioner rattled , the shower barely worked. I paid for my stay in advance so I was stuck. My daughter and her family stayed 2 days and left and found another hotel. Today when thankfully I checked out, the elevator was finally working, there were 6 guests with luggage on the elevator when the rear door opened and a housekeeper with a cart and vacuum forced her way on the elevator pinning my 11 year old grandson against the wall. We all tried to tell her it was too crowded, she pretended she didn’t understand English... I later heard her speaking fluent English. Ironically, I had to wait to get my cash deposit back while someone inspected the room. What a joke. The only reason I gave that dump 1 star was because it had a bed ( with stained linens ) and a roof..Version: 22.0.2

Stay away from BookingThey just want your money. I arrived at the La Brea In hotel in Los Angeles and decided to make a reservation for two days, which would be the period we would be there to see the park. I checked in and went to the room with my family and when I got there I realized that the room was not clean after being used by the last guest, I went back to the reception with the photos of the situation in which the room was and asked them to change me for a clean room, the very rude Chinese gentleman who checked me in said he couldn't move me and the previous guest had only used the room to take a shower (this was unbelievable), and I asked him to cancel my stay that I was going to look for another hotel, he said he couldn't because I had booked through Booking, when I contacted Booking she wanted to deduct from me the value of one night since I had just arrived, I explained the whole situation to the Booking attendant and I realized that Booking transfers the responsibility to the hotel and the hotel transfers it to Booking and nobody solves anything. I sent several messages to Booking and I also have photos of the dirty bathtub with the soap open in the bathtub, the litter bins full of dirty toilet paper, in short, a very unpleasant situation that I had never experienced before!.Version: 40.1

Hotel scams/ horrible customer serviceI booked my hotel 2 months in advance until a month later of my trip I get an email that my hotel was cancelled because of multiple people reporting that it was a scam. I called customer service they said they would have provided me an alternative but because it’s almost a month until my trip they couldn’t provide me with anything. After multiple attempts to try to reason with them or to find an alternative, their alternative was to either sleep in a hostel or a sleeping pod for a family. Customer service hanged up on me, have put me on hold for almost an hour, and on top of that blatantly lie to you saying they’ll promise they’ll give you a 25 euro reimbursement if you give them an invoice of another hotel you booked. It has been an awful experience and on top of that their email support doesn’t work they want you to go through their app where it has only a set of questions and the basic answers are there and I tried using their customer service through the app it’s horrible the whole time I couldn’t send one message or even contact customer service through their messaging system..Version: 41.9

BewareI booked my reservation to a condo in July. Money was taken out of my account. Put back in a day later. And then I get a message saying my card is invalid and to update my payment information. Fine. Update my card number with a new card-communicate this to customer service. Money gets taken out of my account And the next day I receive a message saying my booking was cancelled!! For non payment!! Except I look at my account and they took the money out! I call and reserve it again. My money gets taken out of my account again. Now I have to wait and hope that one of the payments fall off my account. And now I’m terrified that July will come and they will cancel my reservation again and leave me and my kids stranded with no where to go and no money back! Sad thing is I had a wonderful experience with them last year when booking a place in Colorado. What is the deal?! Customer service is horrible. Communication horrible. I was using the app to text back and forth about my reservation and what the issue was and how to fix it and they were taking hours to get back to me!.Version: 37.1.3

UnsatisfiedRegard to the booking, we were very disappointed with the room that we were given. On arrival we had to wait for 3 hours before we could even speak with anyone. Another customers had to let us in, if it wasnt for that guy being there then we would have never even gotten a place to sleep that night. We tried calling the owners phone number countless times, and he never answered once or even tried to call us back. Another hour later the owner’s friend came here to speak with us. He tells us the owner is on his way and will be here in 30 minutes. His friend let me speak to him on the phone in which he tells me that our room that we booked is now unavailable and that we will be staying in another place. And also the owner never showed up like he said he would. I only ever got to speak to him on his friends phone. Upon getting our new room assigned to us, it is nothing like what we had paid for. We paid for a kitchen, private bathroom, and 2 separate rooms. We also paid for wifi which we do not have currently. The room that was giving to us is just a single bed room with 2 beds. There is no heating, no hot water, no wifi, no kitchen and the bathrooms is shared with other people on this floor. I am very very outraged with this situation..Version: 16.4

Property was a scamThe unit I had booked was not as advertised and 100% an unsafe place to stay. Upon arrival I could see the building was old and decrepit and the stairs felt like they would give way. The door to my unit was completely open and when I tried to close the door it wouldn’t shut. The door hinge was falling off and the door was skewed. I tried calling the property and no answer. I tried contacting customer service through the app and it kept redirecting me to the property manager. The calls themselves were to outside of Canada, creating long distance charges for me on my cell phone. I had arrived late at night, travelling alone, and couldn’t close the unit door. I tried to leave a review on the app including pictures of the unit and Booking.com said my review violated their terms of service..Version: 31.3.1

Worst experience of my lifeNever waste a dime, there customer service number is not in service. They don’t reply to your email, I have not received my refund since July 17, today is November 3.Version: 41.8.1

Shady unhygienic hotels and poor customer supportThey allow misleading photos and then refused to help sort it out with the hotel. Never using this app again. Very disappointed..Version: 41.9

Mayfair Court Motel TokoroaWasn’t at all impressed with our stay, our room wasn't cleaned. There was tobacco in the kitchen sink, the floor in the kitchen was really sticky, the floor in the bathroom was dirty, the carpet throughout the Family room was not vacuumed and the shower was dirty as we could clearly see mudd on the floor. We also found a cockroach in the bedroom. This could’ve been a perfect stay if all the above was done. It was convenient because shops were close by and the township was just a street over. Even after we complained nothing was done, they just gave us a jif, fly spray and the vaccum & we cleaned our room ourselves. She didn’t even come to get the cockroach out of the room when we told her too, nor did she bother to offer us a discount or anything. We had 3 adults a toddler & a teenager & she was only trying to give us two towels a day‼️Definitely wasn’t worth $400 for two nights..Version: 37.0

The Good the Bad and the Ugly …stayed here 4 nites july 2023The good… location is great. Right next to underground Glouchester Road tube station. Close to many restaurants and markets. Room had safe and mini-frig. Nice big towels .The Bad…. Very small TV. Small room. Unable to open two suitcases at the same time. Bathroom very small especially the corner shower. Very difficult to even turn around in. Breakfast not included but if your willing to pay 16 pounds u can get cold food in a buffet in the basement….nothing even came close being warm or hot…..dinner was not an option since they discontinued it totally before our arrival….the bar, this is a great one…the bar is only open thuraday, friday, and saturday from 5 to 9…thats it but i can understand why….its the worst looking small unfriendly uninviting bar i have ever seen. Went by it all three days and never saw anyone in it…..seriously why waste your time. NOW THE UGLY Our room did not look like any of the pictures on their web site. We had 4 steep stairs to climb into the bathroom. Not very much fun in the middle of the night when you have to use the facilities. Then come back down the same very steep stairs…. Not cool when you have walking issues and stability issues and your 77 years old. Would we ever stay here again …that would be a big fat NEVER AGAIN.Version: 39.3.1


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