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IHG Hotels & Rewards App User Positive Comments 2024
IHG Hotels & Rewards app received 112 positive comments and reviews by users. Can you share your positive thoughts about ihg hotels & rewards?
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IHG Hotels & Rewards for Positive User Reviews
✓ AnnoyedWhy is it that the ‘associate this reservation with your account’ function never functions. Even following the last 2 updates..Version: 4.38.0
✓ Was easy to useConvenient and straightforward app.Version: 5.23.0
✓ Great serviceHi Team, Thanks for your outstanding support over the years..Version: 5.25.0
✓ BookingsEasy to use, makes booking great.Version: 5.39.0
✓ Clean roomsThe whole hotel is covid friendly. There is a woman namd Rita at the front desk who is absolutely amazing. Super friendly and will take care of you with the upmost respect and I know under that spongebob mask she always has a smile on her face. Keep up the great work Thanks the Calhoun’s eekend for the last month and I must say the rooms are excellent. They are clean and the whole hotel is covid friendly. There is a woman named Rita at the front desk who is absolutely amazing. Super friendly and will take care of you with the upmost respect and I know under that spongebob mask she always has a smile on her face. Keep up the great work Thanks the Calhoun’s.Version: 4.44.0
✓ Good AppThe app is very convenient but have found to my expense, IHG Rewards Club do not automatically award the nights/extra spends rightfully earned unless one scrutinises the statements. And these “missing points” involve numerous email exchanges with different representatives in every exchange! Not impressed. I agree about the lack of COMPLIMENTARY newspapers, fresh fruit bowl, bottle of wine, 2 pieces of free laundry, lounge access.. the list goes on. I am Spire Elite but during my recent 6 month stay at a Crowne Plaza, was told lounge access is a paid for privilege, room upgrade not possible as I booked a standard on the IHG App! Yup, got to look elsewhere for better rewards on loyalty. The ONLY good thing is, points do not expire..Version: 4.10.2
✓ So easyIt’s so easy to book. And I love that it has the closest locations at the top.I love booking and staying with Holiday inn. It’s great!.Version: 5.34.1
✓ Worked good until Dec 23I switched phones and tried to login on the new phone and it gave an error to contact customer service. I checked my old phone and work phone and the app still worked. I logged out of my old phone and tried to log back in and it quit working. I then tried the help and the chat bot automatically reset my password. The new password worked on the website but not the app. Now my work phone no longer works because of the password and I cannot log in. Two calls to their support and they said they would escalate the ticket and call back. Still waiting over 20 days..Version: 5.14.1
✓ Needs iPad landscape modeThis is a very handy app, but would be great if it could be used in landscape mode on iPad too..Version: 4.34.7
✓ Nice and easy!Easy to use app containing all of the details I needed to choose the right hotel and room..Version: 5.31.0
✓ Very goodExcellent app. Constructive suggestions to improve it for me as a spire elite regular user: Could do with a quick link somewhere obvious for me to get the postcode/address of the hotel for my satnav, always takes s bit of digging around to find. It’s one of the first things I want to see when I view a booking. Perhaps have a function to email or sms the hotel address to me? Also, no easy way to check on my progress on Rewards Faster promotions, often the link directs me to a page with the title of the promotion, but not the progress towards goals. I have to search my emails and follow links via those to monitor progress, but it would make sense if it worked via a link in the app..Version: 4.26.0
✓ Easy and quickGreat app that actually works! Able to book hotels easily and earn points to use easily once a acrued..Version: 5.37.0
✓ It’s easy to useIHG website is straight forward, quick and easy to use. The facts and details of the hotels mean less hassle sorting out exactly what you need..Version: 5.29.0
✓ Payment methodDecent enough app but the Hilton Honors App is a lot easier to navigate, say from “stays” to “search” for example. Also an older version of the app allowed you to choose the payment card you wanted to use for each booking. I have 2 cards saved, one personal and the other my company CC. Reinstalling that “switch” payment method would make life easier when making a personal booking..Version: 4.34.7
✓ Booking hotelIt was so easy and very good prices for the employee as well as for members. Love your site and the app . Thank you Vesna.Version: 5.40.0
✓ It does reservations, but that is itThis app does not or is designed not to work when you need to cancel or modify a reservation. I am a spire elite level member an am amazed at my perceived deception of this app. If you are within an hour of the cutoff to cancel or modify a reservation, this app will suddenly have problems. I tried to cancel a reservation and the app(as every time before) suddenly isn’t working correctly. Call the number and you will have on hold until it’s too late. I tried then to modify the reservation, the app says can’t change to the new days as there are no rooms available. Funny though, start a new reservation and the site works great and yes there are rooms available on those dates. This is all very suspicious. Trying a different chain after many many years with IHG..Version: 4.49.4
✓ Handy travel toolUsing the app for over 10 days now while traveling around USA, it's been super helpful to look up and plan where I can stay next. Found I have been well looked after and allowed early check in's and late checkouts with no problems at all. 🙂.Version: 4.2.0
✓ Great appFor people on the IHG loyalty program, it pretty much does all you need. You can handle most booking and reservation management through the app. It would be good if there was more information about your reservation details during the stay - e.g. did your booking include breakfast - other features. But great otherwise..Version: 3.36.2
✓ Logged Out!As per other reviews I have come here specifically to leave feedback that I keep being kicked out and logging back in despite ticking the remember me option. And I have to key in the ID every time. Dismal. Please fix..Version: 4.3.0
✓ It's functionalWorth having but needs to have a promo section as to what's on offer.Version: 2.11.1
✓ Turned up and greeted by friendly staff who focused on me and my checkin went smoothly. So happyThe staff were professional any yet after my busy day were able too make me smile. It cheered me up and I was still smiling when I got to my room. Wow king bed with a choice of pillows, massive shower with two heads. And lots of toiletries and towels. large tv a a multiple of stations to watch. Blockout blinds and a comfy chair if I didn’t want to sit in bed. Wifi free and worked a treat, I haven’t even slept yet but have recommend to a friend who likes quality..Version: 4.5.0
✓ Great appVery well built and holiday inn great reward programs.Version: 5.19.0
✓ Latest app version crashes on iOS 12.2Latest app version released on the App Store renders the app unusable and won’t even launch without crashing on iOS 12.2 Please revert back until you’ve tested this release Properly.Version: 4.27.0
✓ App is Not workingAs noted before by someone else this app has not been working for about a week now I won’t open up I’ve changed my password three times in the only way I can get in is by going through IHG which is useless. I understand that issues happen all the time but it shouldn’t take a week to fix a bug especially the company the size of IHG.Version: 5.14.0
✓ IHG MembershipAs a delighted member, I have consistently relied on IHG to cater to my needs as a valued customer. Over the past seven or eight years, I have extensively utilized various hotel apps, and I can confidently assert that the level of service provided by IHG surpasses not only that of other hotel apps but also many other services and companies in general. My unwavering loyalty to IHG is a direct result of their exceptional commitment to customer satisfaction. I would like to express my heartfelt gratitude to all the diligent staff and esteemed partners associated with IHG for their unwavering dedication to ensuring customer delight. To anyone who may be perusing this message, I highly recommend downloading the IHG app, signing up, and indulging in the superb service it offers. Rest assured, once you experience it firsthand, you will find no need to seek any alternative. Embrace the pleasure of exceptional service with IHG! Enjoy!.Version: 5.29.0
✓ EssentialTravelling is fundamental to my job. This app takes the stress out of arranging the travel. Must have, go to app for IHG customers..Version: 3.31.0
✓ App crashingEach time I tap a property to make a booking, the app crashes. I tried rebooting the phone and uninstalled the app and then reinstalled it but the issue still persists. Please help fixing the issue..Version: 4.49.4
✓ Booking processToo easy. The entire process was less than 5 mins..Version: 5.35.0
✓ APP not Opening after update.App not opening after update. I can log into the web version, but not the App. Changed password 5 times, called customer care at IHG. Still not launching. IHG has sent this to their IT for further assistance..Version: 5.14.1
✓ App won’t openHi guys App is fantastic and I use it all the time, but since the new update the app won’t open. It attempts and then reverts back to the home screen. I’m sure i won’t be the only one with this issue.Version: 4.27.0
✓ Easy to so so usefulCan book and cancel rooms, whether it’s paid for or rewards nights, and the touch of a button, at no charge. Can keep a check on your IHG points and what bookings you have coming up, and also your last stays. Really useful as you can type in the location of where you’re staying and can see the nearest IHG hotels and the different room rates. I stay away a lot as a service engineer and this app makes booking the correct hotel and room easy. Keep meaning to try the Dine With IHG function which enables you to book tables at elected restaurants in order to gain more points, I’m sure I’ll use it soon. 100% recommend the loyalty point scheme..Version: 4.38.0
✓ Just finding it so easy to bookGood rates easy to use and I usually hate booking accommodation. My mum 81 and I are travelling for 3 months around America offered this app and just making my life so easy Thanks Linda Harrison and my mum Lucy.Version: 4.15.0
✓ There needs to be a serious updateI use IHG for business purposes. The functionality is inconsistent. I have corporate expenses that I need to report on a weekly basis and it would be helpful if the emailing your bill function could be consistent. One week it works, one week it doesn’t. Judging by the other unsatisfied reviews, this app is part of your brand that you should be giving attention with urgency. You’re spending money to upgrade the rooms, there needs to be attention towards your online customers as well. I hope that you take these reviews seriously. These folks (including myself) is what keeps you in business..Version: 4.38.0
✓ IHG = greatApp works better than most. IHG hotel options are excellent worldwide, especially Intercontinental..Version: 5.35.0
✓ Very Useful APPIf you are an IHG Club Member then this App is invaluable. Instant access to bookings at all the associated Hotels, and heaps of information about your stays and reward points, it's great..Version: 4.23.0
✓ Unable to loginUnable to login. I keep getting the “something went wrong” error message. This has been going for a week now..Version: 5.14.1
✓ Best app for bookingsThe IHG hotel group are the best hotels to stay in and the app is an excellent, convenient, user friendly way to book hotels in the group, keep track of points and reward nights, and locate hotels and partner companies anywhere in the world. The information is easily accessible, and understandable and updated regularly. A must have app.Version: 3.3.1
✓ Very goodGreat app, easy to use and navigate options..Version: 5.29.0
✓ Super Easy, Super HelpfulI’m not in the habit of leaving reviews for, well, anything really. But I wanted to leave one here because I’m d how happy I am with the app and IHG in general. I don’t stay in a hotel all that often but when I do have to it’s for work and I don’t always know where I will need to stop for the night. And that’s where this app is SO helpful! It is very easy to navigate and so far I have been able to find exactly what I need and unfortunately it tends to be at the last minute. Last night was a prime example of that. I drive truck and as I was driving south on I-5 south of Tacoma WA traffic came to a complete stop due to a really wreck. As I watched what time I had left to drive slowly disappear I was able to jump on the app and find a room in Lacey WA at the Holiday Inn Express & Suites, which is a wonderful place to stay by the way, so with that taken care of I was able to focus on the task of hand without any distractions. Thank you so much for the app!!.Version: 4.43.1
✓ Does what I needHappy with the App. Book accommodation/ contact the hotel or HO / and get the info regarding points etc.Version: 4.36.1
✓ TerribleAwful app. It’s updated & logged me out and I cannot book a room. Spent over 45 minutes on a helpline without getting through in an attempt to sort it..Version: 5.9.0
✓ Easy to useEasy to book a reservation. Only glitch is that you need a hyphen in the postal code..Version: 5.29.0
✓ Great AppOutstanding App IHG really useful to keep track of reservations and points. I use it all the time..Version: 4.1.1
✓ Normal!I have been a member of the IHG club for 19 years. I stay over 250 nights a year in IHG brands across the United States. It amazes me that after more than a year of this pandemic mess - many of the hotels do not provide more than a grab and go breakfast and IF you do get more than that, then it is not the full normal menu, do not provide the laundry bags but yet will provide you with a trash bag, don’t want you using an ink pen somebody else uses but with their gloves on - will touch your DL and CC with the same gloves they just touched the previous customer’s cards with, etc!!!! This is ridiculous! I guess we are supposed to believe that COVID only attacks certain items on certain people at certain times!!!! When are y’all planning to open up and provide the customer service that we have been accustomed to receiving and enjoyed over the past 19 years? Because with the lack of services came higher rates. None of it makes sense..Version: 4.50.3
✓ Super easyJust a great app. Very easy to use!.Version: 5.25.0
✓ Easy and ConvientThe app was simple and quick to use!.Version: 5.26.0
✓ Log in issuesUnable to log into app, using same credentials the website allows login , some issues with the app possibly ?.Version: 4.46.0
✓ Very handy for the frequent travelerI use it all the time wherever I go, helps me get points faster..Version: 3.2.1
✓ SarniaI am sad that I am unable to stay at the Sarnia IHG Holiday Inn Express as it requires a 3 night stay and my trip only required a 1 evening stay. I was forced to change hotels for my stay..Version: 5.31.0
✓ Convenient and comprehensiveEverything I need to book - good information, all the options and personalised for me..Version: 4.8.1
✓ Best app for a hotelVery easy to navigate.Version: 4.15.0
✓ Excellent Service, Clean, AffordableOverall, the last 8 years of being a Club Member has been a GREAT experience!!! Especially employees over the phone, very courteous and helpful. Ever since COVID, the service at different hotels has been unpredictable. Many experiences with new employees who didn't always know what they were suppose to do! It does not bother me to the extent that I would not chose one of the IHG properties. It can be very frustrating but I do understand. I think IHG hotel choices are outstanding! I love all the options!.Version: 5.23.0
✓ Mr JohnsonHoliday inn is very respectable to your needs. If anything seems to be wrong or off they will most definitely fix it the best they can. We was in Ann Arbor at a holiday inn they lost power from like 7pm till 8 am next day. They came let us know what was going on and reimbursed the room. We stayed at a sleep inn and they had a fire issue with fire trucks outside coming in alarms going crazy for like 2 hrs at midnight or 1 in morning we never was told anything. Never mentioned if was actually a fire or if medical. Be nice for them to get with the program and talk to people..Version: 5.38.0
✓ Excellent as alwaysThis hotel always provides excellent service in all areas. Efficient shuttle service to the airport, and breakfast is always on point. Thanks again IHG..Version: 5.26.0
✓ WORLD z BEST “IHG”Excellent service ,convients . Warm welcome checkin’s . Best in price comfortable stays 😊recommended everyone.Version: 5.39.0
✓ No more Apple Wallet support?I’ve always liked the app, and generally like being part of the IHG loyalty program, but I recently made some bookings and noticed that I couldn’t add them to my Apple Wallet; the little icon/link is gone from the confirmation page. Bit of a letdown for me, frankly. Will it come back?.Version: 4.42.0
✓ Keep up the great workThis app keeps getting better. As a loyal IHG member and a digital native the app experience is very important to me. Be great if the accelerate progress was somehow embedded in the app as well!.Version: 4.0.0
✓ My Experience at this hotelWalk-in as I’m renting a luxury serviced apartment next door. Night manager Luqman, availed himself straight away. Showed me the rooms. I realised I’d be paying less here than the building next door where Ives stayed for a fort-night. The service and local info I got from Luqman is akin to the service at the Claridges or Ritz. Although I was at a 4.5 Star hotel, I felt like a 5 star customer. Well done to Crowne Plaza in identifying talent, training and nurturing such a diamond in the rough. God bless you all!.Version: 4.55.2
✓ TopsReally enjoy using the app.. easy to use , great features with plenty of hotel information.Version: 4.56.0
✓ IHG is my favouriteI travel a lot and use a number of different travel providers: Expedia, Qantas, Virgin, Hilton, ALL etc. IHG is my favourite, as I know I will get great service, a comfy bed, a central location and great food… every time I travel..Version: 5.25.0
✓ PaymentPlease it’s would be useful if Apple Pay available. Thanks.Version: 5.23.0
✓ Traveling job!!!I stay in a Holiday Inn hotel somewhere every week Monday through Thursday night. I’ve been doing this for 20 years. I always use Holiday Inn clean rooms. Nice people just a all-around great place to stay, good hot breakfast. Plenty of room to park. I’ve stayed in all the other big names hotels Holiday inn is by far the best. HANDS DOWN THE BEST!!!! OH Yeah those IHG Reward points ,, I LOVE THEM!!! I always go on the IHG App and go to the online catalog and spend my points on gift cards for Cabelas and bass pro shop. In 2021. I bought my whole Christmas for my family with points from the IHG rewards. Thanks IHG… Sincerely,Donald Mangum..Version: 5.23.0
✓ Easy to useApp is easy to use. Easy to book. Would be nice to see pictures of the room..Version: 3.36.2
✓ Worse than useless appThis used to be a good app, but it no longer permits logins. Also, if you go to IHG to report login problems, then their chatbot simply locks your account. I’ve been staying mainly at IHG hotels for decades, so congratulations to the devs on making an app so appallingly bad that it reduces even me to zero IHG stays. Other chains have working apps — bu5 judging from this app, IHG doesn’t want our business anymore..Version: 5.14.1
✓ Must have and easy to useI only use on group for my global travel I love the app it is quick its easy and my bookings are made in seconds it is a must have if on the move.Version: 4.7.1
✓ Two day breakWe have just returned from a two night stay at Indigo Hotel, Todd Street, Manchester. Excellent hotel, very central for all amenities including the free bus around the City. The standard of the Hotel was top class the interior design very impressive. Staff at the hotel were very helpful from check in to departure and breakfast was served quickly and efficiently and with a huge choice. Will certainly be back. Thank you..Version: 4.30.0
✓ IHUG Very helpful AppA very helpful app for all my travel accom needs and information is readily to hand.Version: 3.7.2
✓ Great app!Great app and the best rewards programme out there! I've had lots of free nights, there is plenty of choice for reward nights and the accelerate program helps you to accumulate a lot of points very quickly and easily. Highly recommend it!.Version: 4.4.0
✓ Update poorOpened the app today after the update and I cannot access any history for my account and the page freezes.Version: 4.37.0
✓ Holiday Inn ExpressHotel Holiday Inn Express Cambridge is best hotel i stayed in ever.. It become our home for 2 weeks almost. Clean Rooms, Nutricious Breakfast, Hot & Cold Free Drinks available throughout whole stay, but the Best is The Most Friendly Staff… i Love it!!! ❤️.Version: 5.30.0
✓ Regular User - Great App!It does everything I need. Tells you things upfront about your stay, whilst you’re staying and after you’ve stayed. Very handy and actually makes me stay at your properties because I know exactly what I’m getting..Version: 4.9.0
✓ Price smashVery easy to use. Find very cheap prices on here as they beat all prices..Version: 3.28.0
✓ Amazing stayWe had the most comfortable and enjoyable stay at Holiday Inn Guilford. The service was exceptional and welcoming. Special thanks to Yivona, Bella and Martha and the rest of the team for their hard work and going extra mile to make our stay perfect. Definitely coming back..Version: 4.52.0
✓ ImpressedAmazing app )).Version: 3.21
✓ Generally goodI use the app regularly to book standard reservations but also Reward Nights. I’ve noticed that for the Reward Nights some hotels are not available if one chooses 2 adults + 2 kids as it goes over the max occupancy of the room. So I had to book for 2 adults only and then contact the hotel about extra beds or sofa beds. 95% of time kids are not an issue and they managed to accommodate us. I think this can be improved in the app. The other thing to improve is the Business Reward section, as it’s never clear how many points will be credited for an event..Version: 4.31.0
✓ Easy to useThe app is easy to navigate to check out hotels and make bookings. It clearly displays you upcoming and past bookings and if you're an IHG loyalty meme et shows you accumulated points and special rates. I just wish the level of detail on each hotel was as good as on the individual hotel websites. I want to see what the rooms look like and compare sizes, which the app does not do..Version: 4.2.0
✓ Saved our family vacation!We cannot say enough fabulous things about this property! We had a horrific experience at an Airbnb property in Myrtle to the point where we feared for our family’s safety. We were so lucky this Holiday Inn had a room for us as the property is beautiful, safe, and has the greatest employees. Everyone was so helpful to the point of finding us these last minute rooms and accommodating our family so we could get rooms nearby each other. The food at Saltaire was great and Sherry (plus the overnight person and really everyone) at the front desk was a total lifesaver - customer service extraordinaire! Thank you IHG for saving our families vacation as we were about to head home 5 days early with lost money from Airbnb until we found you in Surfside. We will definitely be returning!!!.Version: 4.51.3
✓ App is great and so are the loyalty pointsI always use the app to make my reservations. When completed, you get a confirmation number. I always take a screenshot of it as a backup to the app, but I’ve never needed it. I’ve never had a reservation lost, cancelled or overbooked using this app. Plus as part of the rewards program you can build up points for a free or discounted rate. The app will show current offers and deals. You can search cities or favorite destinations such as a theme park or aquarium and it will show you the closest hotels to that destination. I find it better to use the app then one of the big name hotel search websites where I’ve actually had them lose my reservation or overbook. Holiday Inn Express and Staybridge are our go to.. and this app makes it more convenient. If you made a reservation several weeks in advance, I recommend calling the hotel phone number which is right on your app reservation and confirming your stay..Version: 4.29.0
✓ Easy bookingBook in 2 minutes! Proud Platinum Elite member! 👍🫡.Version: 5.39.0
✓ Holiday inn is awesomeHoliday inn or IHG hotels are the only hotels I ever stay at, because of the perks and cleanliness, but if I could change anything about them, I would put a Restaurant/bar in the Express hotels too and I would make sure every hotel has the little store with more options of drinks, snacks, toothpaste, ext. and the most important thing… ICE CREAM! Lots of ICE CREAM! Nobody likes to leave at 11:00 just to go get a snack, especially if they can get it there! Plus Holiday inn would make more money and everyone would be a winner! But other than that they are awesome!.Version: 5.33.1
✓ Wont log inHaving hard time for 5 days now, install and uninstall already but the app won’t log in my iphone but I could log in to ipad and web. Inconvenient..Version: 5.14.0
✓ Great appServes its purpose. So easy to search for hotels and book with one swipe - if you're an uhh rewards member you can save all your details in there so it's quick and easy to book and cancel. I was so handy when I was overseas and had multiple bookings - I could just open the app or open the reservations saved in my 'iPhone wallet' to quickly access hotel addresses for taxis etc.Version: 3.36.2
✓ Give this some thought.Lots of praise-2 concerns I have been a member for many years. I get reasonably good service via phone- much dependent on the agent. All of my stays have been A+. Great venues and great treatment by the staff at various properties. Two issues need attention. Often when I am using points or free weekend night, the pay night(s) are billed at rates higher than the posted rates for the same rooms on the same nights at the same hotels. This smells of greed and unfairness. Secondly and most disturbing is the now more than a year old change in the free night award. I am not concerned that the points awarded have been diminished. That is a business decision. However , not allow us to take the points and buy up additional points to stay at a property of the caliber we choose is actually maddening. What is the harm? Otherwise, you are forcing us to stay at lower quality properties or entirely lose out on a perk we earned..Version: 4.39.1
✓ No sweatLove the app, very convenient for IHG member, no sweat at all..Version: 5.35.0
✓ Normally great but .......I use this app to book all my hotels. It works really well most times but it just gone wrong today. Open it and it and it closes by itself instantly . I’ve tried switching phone off too . Also it’s hard to change a card on the app so you have to book on a PC in this case. It’s great when working , like any app . When it’s not , IHG could lose business ..Version: 4.27.0
✓ Overall appreciate IHG’s commitment to improving the appIHG’s hotel app is one of the best out there, and where each update actually does serve up what it claims: improvements to its previous versions. Assuming the app development team really does read reviews in order to get input for future iterations: is there any chance to make a small update to the ACCOUNT ACTIVITY section, whereby it shows more clearly whether the points transaction is POSITIVE (added to the account) versus NEGATIVE (being subtracted from the account)? It makes for a more clear high level visual understanding of points movement, without having to read each individual transaction description. I would add the fifth star if this were to get updated! Otherwise, props to the app dev team..Version: 4.54.0
✓ App Works Great but watch those charges…I have never stayed in a Holiday Inn hotel till 4th of July weekend, they’re very clean, great customer service, great breakfast, but the way they charge you is really off…. Let me give you an example of what happen with me… I reserved a room on the app at $151 for 1 night plus taxes it’s like around $169 or so, when you click reserve they won’t charge you until you show up in person, when they charge me instead of charging me $169 they charge me $202 (saw in my credit card app), I didn’t say anything cause I know they always make adjustments before you check out, but then they charge me $178 instead of the $169 and reimburse the $202 they originally charge me for…. So after my 3rd night I stayed with Holiday Inn in different locations my credit card declined cause I reach my credit card limit cause of so many different charges on hold and reimbursement, I don’t like how they manage their charges is like they don’t know what to charge you for ………I don’t like using my Debt card cause I knew this could happen and the banks take about 3-5 business days to reimburse your money 💰…. This was my experience with Holiday Inn, just keep an eye out on your charges for sure…. And if you like lots of money to be on hold go ahead and stay in Holiday Inn when you travel 😂😂.Version: 4.51.3
✓ EnoughDecided after several years that this is my last Ihg. Enrolled in Hilton Honors yesterday and going to give it ago? Sad as I’ve loved Ihg but decided enough is enough! The decline of spite and the way a valid member is treated has made my decision easy..Version: 4.10.0
✓ ReviewI love staying at Holiday Inn. We get the best treatment when we stay at any Holiday Inn Hotels..Version: 5.37.0
✓ Very handy for someone travelling the countryWe are traveling all over the states and have found this app to be really helpful.Version: 4.15.0
✓ IHG reward points are a game changer!I work continuously work away from home 4 days and use Holidays inn due to the lovely room, gym facilities, and breakfast the IHG reward point I accumulate have allowed me to exchange for DIY vouchers and book hotel rooms for me and my partner love it.Version: 5.41.0
✓ IHG app, is gggoodThe IHG app makes it easy to see all the options available at a resort, nice..Version: 4.56.0
✓ Excellent good value hotel.I stayed at The Holiday Inn Racecourse Hotel in early August with my two grown-up grandsons. We really enjoyed our stay. The hotel was clean and comfortable. The location was very good with a short walk to the town centre. Free car parking within the hotel site was a bonus. Staff were always pleasant and helpful. The White Horse bar/restaurant on the site was excellent with a discount for hotel guests. We would definitely stay at this hotel again..Version: 4.52.1
✓ Essential, Efficient and FrienlyI have been a Spire Ambassador Member with ihg Hotel group since 2015. Last year I stayed in over 200 nights in ihg properties across their group. The majority of my stays were for business. The App has become an integral part of planning my hotels many months in advance. I also book my annual holidays via the App many of which are via the Rewards Point system which I can also manage via the App. I highly recommend this App..Version: 4.13.0
✓ Mr.Proudness to be a IHG member.Version: 5.32.0
✓ Great appLove this app and use it frequently to book hotels. Hands down, best hotel app out there!.Version: 4.15.0
✓ Tom FloccoIHG is an outstanding corporation that’s always ready to meet your travel needs worldwide in a prompt, courteous and professional manner. I have been staying at IHG properties exclusively for 16 years. They’re a well-run operation! You’ll find thousands of available properties in the USA in every state. I always get a great night’s sleep in each IHG hotel in which I stay. This is also a tremendous convenience and opportunity to take advantage of IHG’s outstanding and world-recognized rewards program. Their phone app is something I could not do without when traveling. It organizes my travel dates and properties while providing a convenient map with nearby restaurants, attractions and business. I look forward to travel because I know IHG is right there with me—either a phone call away or via their terrific app. Join them. You’ll find it’s well worth it..Version: 4.46.0
✓ Grea AppUse this all the time for business - really helpful on the fly.Version: 4.11.1
✓ Difficulty inputting card detailsAfter three attempts trying to input my credit card details, via my iPad, I resorted to using my iPhone IHG app. Here, at least, I could input my card expiry date, which was not possible using my iPad..Version: 5.35.0
✓ Danbury I-84 locationI have always had the best experience at all of the ihG hotel locations, especially Danbury I-84, they are always very welcoming, accommodating, and friendly!!! I will be in Danbury this weekend, but my usual location doesn’t have availability, so i will be staying at the Bethel location. I have never been there before and I am really hoping that it is just as great of a hotel!!!? Im hoping that it is not further away from where i have to be the next morning of all my stays? Plus, the I-84 location has my headphones that I accidentally left behind at my last stay there and i was planning on just getting them at my next stay. If anyone happens to have some input on the Bethel location, id love to hear it. Thanks so very much! Sincerely, Heidi Baird.Version: 5.16.1
✓ Awesome appGreat app, easy to use a must have for every traveller..Version: 2.13.0
✓ Best hotel group ever!!❤️So I never joined a hotel group until now,IHG is the best ,so many benefits so much to offer.. The extra amenities ,the things they offer me are Bar none the best .I even got a Chase platinum premier IHG card which is the IHG premier which will give you platinum status immediately. Honestly I could not ask for more, they are the best. Thank you IHG. From the early check-in’s to the late checkouts to the food and bar credits, I could not ask for more!!!! If you want to get crazy , get the ambassador membership!!!!!!! I did, well worth it, this is not your average membership this is for the elite style!! Just an average guy giving his own opinion I hope you appreciate it!!!.Version: 4.56.0
✓ EasyGet the App. So easy to book..Version: 5.37.0
✓ Holiday Inn Express in Murphysboro ILI spoke directly with Molly Surman the manager at the hotel regarding a billing issue. She made a promise to me that she correct the problem (to my face). She apparently lied. I left a note for her on my bill asking her to correct the problem as she promised, no response. I called her the day after. She promised me again that the problem would be resolved and she would email me to confirm. Again, she did not keep her promise. I called her back. So would not take my call or call me back after I left my phone number. What terrible service and speaks loudly of the lack of integrity of the hotel and horrible service..Version: 5.25.0
✓ Version 4.9 on iPhone can’t book roomsThe IHG app updated itself to v4.9 yesterday, and now whenever I click on ‘book a room’ the app shuts down.Version: 4.9.0
✓ App does not guarantee room will be there when you arriveUnfortunately, there is a serious flaw when using the App. In our case, we booked with the app and received a confirmation number. There were no rooms when we arrived at the hotel AND they would not refund the charge due to “not knowing how to do it”. I called the toll free number to explain to IHG what happened, and they said the hotel had to refund the charge, even though it was their Corporate app that took my charge in the first place. I couldn’t believe the finger pointing between the corporate entity and the franchisee. In any case, it was a serious blow to my confidence IHG and laughable in this age of computerized inventories. The room should have been there. Use the app at your own peril. Once booked, you’re at the mercy of the local hotel of whether the room is really there and if you’ll be treated fairly. Corporate has no power to protect you..Version: 5.1.0
✓ Great help for businessThe app is a great way to check on status and book hotels real easy. Very work friendly for me and offers are great. Good for keeping up to date on status etc. Once hotel booked like the map and directions.Version: 4.18.0
✓ Hospital visitWe have stayed here on a few occasions to coincide with visits to Great Ormond Street Hospital with our Daughter, as the ones closer to London are always too many points or no points at all. But this Hotel, when we have stayed, the staff are always brilliant, attentive and very courteous. Myself personally I have stayed here loads with work (railway) (through Covid) and yet again, all the staff are fantastic. If this Hotel is a franchise, then I look forward to stopping in the same other franchises across the country. Brilliant staff! So take note, Mr Manager, the staff at the Watford Hotel, are what you need your other staff to achieve to. In my opinion..Version: 5.40.0
✓ Always top notch serviceAlways Top notch service. Very helpful..Version: 5.24.1
✓ Unable to log in after updateTitle says all.Version: 4.43.0
✓ General observationsI am inclined to agree with the previous comments. I am a Spire member too and observe a decline in the ‘extras’ that are supposed to be offered to a Spire member including room upgrades. In fairness a few hotels are good. There was a time when a choice of morning paper was offered (even at weekends) but now it is ‘The Eye’ in fairness quite a good read. I do not remember when a paper has been offered delivery to my room. Bottles of mineral water and a small bar chocolate or similar ?...rarely This year will be a decision year and perhaps a good look elsewhere. Unfortunate really!.Version: 4.8.1
✓ Latest update not workingI have used the app for the last 3 years and this latest update crashes immediately. Re-installing the app works initially and then crashes shortly afterwards..Version: 4.27.0
😕 IHG Hotels & Rewards Negative Reviews
