J.P. Morgan Mobile App Negative ReviewsJPMorgan Chase & Co.

J.P. Morgan Mobile Negative Reviews

4.8
4.82989 star

Total 26 Negative Reviews

J.P. Morgan Mobile App Complaints & User Negative Comments 2022

J.P. Morgan Mobile app received 26 complaints, negative comments and reviews by users. Have you ever had a bad experience using J.P. Morgan Mobile? Can you share your negative thoughts about j.p. morgan mobile?

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J.P. Morgan Mobile for Negative User Reviews

BrokenLatest update doesn’t let me deposit checks. Crashes every time it takes a photo. Rebooted phone, deleted and reinstalled app, installed iOS 15, and then tried it on my iPad. Nothing helped. Definitely some qc issues, guys..Version: 4.260

Good startThis app is making great progress thanks for adding: 1.) Credit Journey 2.) Credit card reward offers 3.) View into external accounts. 4.) Making this app the authenticator for web logins. 5.) Identity Alerting and Monitoring However, this app still needs: 1.) iOS 14 Home screen widgets - think Total Assets and Credit Card Balance widgets 2.) Dark Mode - come on already 3.) Budget tracking like Mint and Morgan Stanley 4.) Apple Wallet integration for all credit card transactions, not just Apple Pay ones. See AMEX on how they get this right. 5.) Ability to see scheduled bills in a calendar view. 6.) Ability to easily clear alerts, not just mark as read..Version: 4.271

Not better than the last versionAlthough this version has new features it lacks one very important one that has always been very useful and available on previous versions. There’s no way to view payments you have scheduled. You can only see account activity from bills that have already been paid. This is a major oversight and really inexcusable. I’ve also noticed that when I went to check the ratings and reviews, The ones that I saw were all from a year ago - why?.Version: 3.860

Terrible redesignI used to love the app design until the most recent “accordion” redesign (perhaps still rolling out - not yet reflected in the App Store screenshots). It just looks awful and performs terribly (stutters while scrolling, awkward gesture to get to additional account options). Would also love to see what others have requested in their reviews, including: - better Apple Wallet integration, allowing for push notifications of *all* transactions like AmEx - iOS 14 widgets - dark mode - Siri integration.Version: 4.160

Location popup blocks appLocation popup blocks app App doesn’t work, just logs me out..Version: 4.181

DifficultDifficult to use.Version: 3.751

JPM MOBILE IPAD APP NEEDS TOUCH IDI don’t understand why the iPad app doesn’t have touch ID. The iPhone app does. Please address this glaring deficiency..Version: 3.710

Check depositVery hard to find the check deposit location. As be immediately visible..Version: 3.733

Good and user friendly, but slowTakes way too long to load tab, especially placing a trade.Version: 4.262

AwfulDownloaded 4 times and it keeps saying I need to download..Version: 4.110

Not enough money to develop an iPad version, eh?Wouldn’t accept the credentials the website accepts. IPhone only? Huh? Uninstalled with impunity..Version: 3.810

UpdatesJust tried to log in. The app let me waste my time logging in then AFTER that said i need to update before i log in. Why?.Version: 2.662

Awful colors on updateDark background with grey writing? Can’t see a thing. The new upstate colors are awful..Version: 2.671

Rubbish!Doesnt work don't waste your time!.Version: 2.12

Worst appOnline check deposit Rarely works! I have another bank account and their app always available for deposits and transfers..Version: 2.662

Trading options response time is ridiculous let slowTrading account is horrific. Response is way too slow!.Version: 4.143

Needs workThe screen for mobile should adjust for horizontal as well as vertical positions. The alert notification is ok but when you go to the alert screen for details you have zero indication which account, if you have multiple accounts, is generating the alert—-so you have to look at each account to determine the origin of the alert. Horrible..Version: 2.673

The app don’t even workWhen ever I try to sign in it says, “ Please use the Chase Mobile app on your iPhone to access your accounts For help downloading the app, visit —- or call us at -/—-/-.” My dad has did that already. What a wast of time. I called and couldn’t help. I’ll try tomorrow once again..Version: 4.271

Only Allowed with ChaseI am only writing this because I am not sure why I am only allowed to use the Chase mobile app. Until given further insight, 1 Star remains..Version: 4.150

AlertsIn general I am happy with the app But my alerts do not work anymore and it’s frustrating. Please fix..Version: 4.130

Hard to log out.......Why not put a log OUT some place. I hit every thing on your home page. Where is the log out? How does one get to it. May I have an answer please..Version: 4.181

New Password bug fixIt took over 30 attempts and speaking with a rep from Chase to get a new password established. Even when following the cumbersome and excessive password requirements, nothing I typed in would be accepted. After being sent a half dozen codes to enter, I had to be walked through the desktop version in order to establish a new password. What’s the point in having a mobile app if you have to go through the desktop eventually anyway? That’s an hour of my life I wish I could have back. The rep I worked with was very pleasant and helpful as we were both at a loss to know why this was all happening..Version: 2.634

FreezesFreezes on the transaction screen.Version: 4.241

No Funds AppUnbelievable! Called J.P. Funds regarding mobile app, informed by service rep... no app for Funds!.Version: 2.672

MC?Anything for the MasterCard.Version: 2.16

Glaring omissions, lacking convenient key security featuresAlthough it offers very basic features and functionality, this JP Morgan (Chase) application still has glaring omissions, lacking important and convenient security features and not automatically sensing or optimizing big screen layout for iPad. For instance, there is no option to get in/out of the app quickly by using Touch ID (fingerprint ID) on Home button of Apple iPhone 6/7 or iPad Pro. Check out USAA Credit Union application for military families to compare full features with this much more limited JP Morgan (Chase) application. There is simply no fair comparison, as the USAA Credit Union application is vastly superior with many nice, thoughtful security and convenience features in a great layout of useful info that's planned, programmed and implemented well on any iPhone or any iPad. JP Morgan app designers and engineers would be wise to redesign this JPM app to implement features offered by the USAA app..Version: 2.540


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