Uber - Request a ride App Negative ReviewsUber Technologies, Inc.

Uber - Request A Ride Negative Reviews

4.8
4.88665 star

Total 187 Negative Reviews

Uber - Request a ride App Complaints & User Negative Comments 2024

Uber - Request a ride app received 187 complaints, negative comments and reviews by users. Have you ever had a bad experience using Uber - Request a ride? Can you share your negative thoughts about uber - request a ride?

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Uber - Request a ride for Negative User Reviews

Dishonest AppIn many occasions, Uber deducted money from my cards unjustifiably and their customer service is usually unwilling to solve any issues. They’re just defensive and will respond with lies, which are proven lies by my bank. Using this app is just a waste of time in addition to being a waste of money..Version: 3.447.10000

Not reliableToday my girlfriend had to go to the vet with her cat, she had a vet appointment. If she does not show up she is charged. She ordered an Uber and one after another 5 total Ubers drivers canceled on her and she had to walk over a mile to the vet carrying her cat, supplies and pet medication. Why aren’t Uber cars more reliable?! Uber cars need to be told the destination before they accept the job. I heard that Uber car drivers are sent a job, click accept and after the fact learn the destination. At this point they simply cancel if they don’t want to go there while the person who ordered the Uber has to wait an additional 10-15 minutes for another Uber car and is charged a cancellation fee. If you have an important time sensitive meeting or doctors appointment like we had you are up the creek. What kind of backwards thinking is Uber using?! We have also had issues with Uber drivers picking up in the wrong location. We provide the exact address where we are and they are way down the block where we can’t see them. Has Uber not heard of addresses and geolocations going by the phone? The Uber programmers need to find a better job and new developers hired. The very next time I am in a time sensitive situation I am video taping the entire process from start to finish on my iPhone and uploading the video to social media for all to see..Version: 3.471.10003

Cleaning fee OVER THE TOP😤I made a mess and got charged 80$. Not going on an Uber again. I find this unfair. The mess was very minimal I even tipped him and I offered to help clean but he refused. I’m very furious do not recommend at all!.Version: 3.406.10001

DissatisfiedI have had problems with purchasing Uber Gift Vouchers and trying to create a new account to then be able to access my purchased gift vouchers credit, The system would accept the gift vouchers but I could not initiate a ride (credit Acknowledged by Uber & copy receipts of purchase submitted to Uber) after a week of receiving, what I believe generic responses & run around! A week later & after being put through many time wasting hoops by a supposed support system (you cannot talk to anyone in Australia to try & navigate through the issues with the app) - you are then asked to submit personal information through a NON SECURE PLATFORM certain information from specific info from your credit card & Photo ID’s with no idea who, what & why they are indenting to do with this information?? At the end of the day, Uber is holding $500 Australia gift vouchers of my money purchased in good faith & I cannot access to initiate a Uber ride unless I supposedly put my personal identity at great risk to supply them what they want (possibly another hoop) through a platform that is not secure or encrypted! Be very aware people! & be aware of my experience with the app & gift vouchers!.Version: 3.353.10002

Scammed cleaning feeI took an uber home that originally came to £24 the next day i had an “updated receipt” of £64 as they had charged me a £40 cleaning fee. As i had no idea why they had done this, as i had no food or drink with me in the car and i left it exactly as it was when i got in, i was appalled by this and rang customer service straight away. When they answered they were absolutely awful, the lady who i was on the call to was laughing with her co worker about my situation and told me someone would be in touch the next day to resolve my issue. 2 days pass and no one has been in touch. I call them again and eventually they tell me the reason i was charged £40 was because i had got the car seat wet from the rain. They refused to send me the receipt from this “deep clean” the car so badly needed from some RAIN WATER, and their “evidence picture” was a completely different car to the one i was in. They were cocky on the phone and completely unprofessional. I will never be using this company again and i advice you not to aswell unless you want to pay to clean up £40+ on an imaginary mess..Version: 3.539.10003

Unfair App/ServiceTHIS HAPPENS TOO MANY TIMES! The last time I left Uber, it was for a whole year if not more. It’s not fair that when a driver can’t find you, or when a driver is late and you can’t wait anymore because you are standing in the rain and have to go, or Uber suddenly finds a driver 15-20mins later when you are already at your destination ( I could go on), that you cannot cancel a trip without being charged! Last time, my driver got lost and I was on the phone to him giving him directions, standing in heavy rain after I had to walk back to the pick up point, he got so rude and cancelled the trip and I’m the one that got charged! Today, Uber suddenly found a cab after I had already walked half way home in the rain! The. The driver couldn’t find me. When I was finally on this trip and got home, I was charged almost £10 for a less than 5minute drive without traffic! How is this fair? Besides being able to see, i know this because driving hone from work use to take me 5mins! There has to be a way that everyone is held accountable for their own end of the problem. Do drivers get charged when they cancel? Because they do, a lot. I am so disappointed and so angry that I am very much considering going back to normal cabs. I have no patience for unfair systems and I believe I have been overcharged or charged for a service not used too many times!.Version: 3.335.10000

😡🤯I really really wish that I didn’t have to use this company. The app itself is so inaccurate, the pick up points are off, the waiting and can arrival times are off and it seems to allow drivers to accept a new fare before finishing the one they’re on without letting the customer know so the map just shows the cab stationary or spinning around and the arrival time keeps jumping around. I’m not sure what kind of checks they do on their drivers but they need more. We’ve had racist drivers, rude drivers, drivers that try to go in the wrong direction in order to ramp up the fare. Drivers have cancelled jobs because they didn’t want to transport bags or whatever we’ve been carrying or didn’t want to find a way around road works. 9/10 of the drivers don’t turn into cul de sacs or side roads and I regularly have to walk at least 2 mins to get to the Uber car and when you’re older or have any mobility issues this is not easy. Whenever I’ve tried to contact help they are less then helpful and only seem to supply scripted responses... “we’re sorry this happened” “your feedback is important to us” and on the odd occasion they might refund a fare but nothing seems to change..Version: 3.311.10001

Charged for an Uber I never got in, told I’d get a refund & still no refund!Really frustratingly disappointed so I finished work at 10pm last night and Uber can’t use my bank card all of a sudden so I had to get my partner to book me one, when it arrived I kindly asked the driver if he could wait 5minutes as the member of staff taking over from me hadn’t arrived yet, he said yes no problem I’ll wait. So at 10:06pm as soon as they arrive the Uber driver leaves and charges me approx £5 and messages sorry but I was waiting for ten minutes. So Uber charged me for a taxi I never got in, and I had to walk 40minutes home when if my Uber driver waited 1more minute I could’ve got home in 15 minutes. My partner put a message on his app saying he hadn’t had the taxi and wants a refund and Uber messaged back he’d get a refund but it would take up to an hour, the next morning still no refund. Personally I think ubers services are appalling how you can just take money out of people accounts when they never got to use the service is a joke and saying you’ll give a refund then never do is exploitation as you app is impossible to speak to an actual person it just daylight robbery. Will never use or advise anyone to use this service..Version: 3.390.10003

I accidentally complained in a reviewWhy is there no usable phone number to contact anyone in Uber? I realized that I had complained about almost every driver I’ve had while thinking I was complimenting and I have no way of correcting this. PLEASE POST A USABLE PHONE NUMBER FOR THESE ISSUES!!!.Version: 3.425.10000

Going downhillUber was so much better when they first started. Currently, at times they are worse than taxis were prior to Uber. Each app upgrade is more glitchy than the previous one. Many times I receive wrong pick up location from my home and other locations. Pickup at the Atlanta Airport are only getting worse every week. First, the passengers have to walk unreasonably long distance to the pickup location, which are poorly marked and require passengers to walk thru a very creepy garage. Then the wait times for the ride is getting longer and longer. The drivers take longer than estimated pick up time. I fly every week and the decline in service is very noticeable. Not to mention the fees keep going higher and higher. Uber is getting worse than taxis. At least with taxis I don’t have to walk unreasonably long distance and wait for the driver. One more thing, Atlanta airport installed heating lamps in the Uber pick up area, which is the most idiotic thing to do in 90 degree weather. Furthermore, more and more Uber drivers install obnoxious air refresheners that are overwhelming and headaches inducing. Can Uber develop air refreshener policy. Because if I cancel the ride based on smelly car then Uber will charge me cancellation fee - not fair. Taxis don’t do that. If I don’t like the quality of taxi then I don’t get in without paying fees..Version: 3.319.10004

Needs workSo many drivers abuse the app they take customers and they don’t go to the pick up spot and they wait for the customer to cancel and if they don’t they’ll send a message saying there’s traffic can you cancel knowing that they’ll keep the money and the customer would get an extra charge. Also if the customers cancel because the driver never came they still get charged like they are the reason the as the why they were never picked up.Version: 3.561.10001

How do I get help if you don’t have a helplineWhen trying to order a car from myself, partner and pup, my card was decline on multiple accounts. Thinking this was just an overdue fee, I paid it, card being successfully charged. So therefore I thought problem solved ! Much to my disappointment, I was still unable to use my card. Trying to go around this issue and make it work, I went to the store and bought $175 worth of gift cards in hopes to avoid an more time wasting as I had been battling for over an hour to figure this out. Even after getting the credit on my account, I was denied the ability to book a ride. So in a desperate cry I called my friend and borrowed her card details to see if it was just my card being banned (as it wouldn’t work on my partners account either) but alas, this didn’t work either and I had to give in after 3 hours, leave my pup behind, run late to my partners parents birthday party, go with a different driving service and waste $175 to not be able to catch an Uber. I’m so extremely disappointed and would’ve called a customer helpline but they don’t have one and only offer assistance to their drivers. I’m so outraged and expect better from such a big and well known company..Version: 3.419.10001

Worst customer support system or best because you are the issue not themI tried to speak to Uber multiple times about fixing my account as it was not splitting fairs. They gave me a list of things todo, all of which I did and then was told there was no issue with my account. Surprise surprise, when I go to order an Uber it fails to split with the people selected. I asked them to look into it and refund the ride as they had not fixed the issue in the first place. When getting a response through their “help” line, I kept on being told that it was my error and I could not retroactively split a fair, which is exactly not what I had done as you cannot do that. The fair alike all the other times before failed to split whilst in the ride. It was as if no one was even reading the messages I sent them, more an automated response picking up on key words. When I called the hotline they pretty much told me to hang up they cannot help I have to use the app despite not no one actually reading the messages. I was then told if I wanted help by a person go to the green hub, which I would have to pay to get there myself and go in office hours. To me it was a simple fix refund the fair and reset the account, but they obviously aim to give you the run around so you forget. Well OLA has been downloaded..Version: 3.352.10002

Be carefulUber caused me to miss a very important meeting which ultimately cost me hundreds of not thousands of dollars overall. To make matters worse, They didn’t even refund me the full fare, and then they publicly messaged me on social media implying they were going to fix the issue through PM, but they didn’t. They were just trying to save face. Be very careful with this company, if it’s just a ride home after a night out, you might be fine, if the Uber driver doesn’t falsely charge you a $200 fee for getting their car dirty, but for anything that’s on a strict time limit, I would never trust Uber again. Stick to yellow cabs for the important things. They’re much more punctual. There is barely much of a price difference now anyway. I much prefer yellow cabs. The Uber app drains your battery so badly, and the drivers sometimes are so bad and will take the longest route or get lost or try to sell you into their pyramid scheme. I’m over it. Too many bad experiences, battery drainage, lost money, missed appointments, and bad drivers and terrible support..Version: 3.329.10002

Unfair policies charging me and costing me timeUsed to feel so happy using Uber, these days I feel a tad of dread and uncertainty. Uber used to be my go to ride share app. But now I’m regularly paying cancellation fees when drivers are far/slow/non responsive, and im often missing travel connections because of unprofessionalism of the drivers or drivers cancelling and I am then left in the lurch. Its becoming more and more unreliable. I really don’t like leaving negative reviews but this is becoming such a persistent issue! I lost a whole hour of my time due to a missed connection last week, and they charged me cancellation fees for slow drivers (refunded after I had to *manually* write to them) but then gave no concern for the missed connection and proceeded to charge me anyway for the ride that did not get me to my destination on time when I had left PLENTY of time to get there. So frustrating Uber! Actively looking at other options for my rides and will tell all my friends and network when I’ve made the move..Version: 3.434.10005

Shocking.I tried signing up to Uber, keeping in mind that I have never had an account with them, to find my details blocked from the app, Uber, which I though was very strange to find out my information was being used for an account I didn’t not know about or used. After contacting Uber’s help service via email, they responded in a different language asking me to translate my email into their language. Following that, I then asked for my information to be unlinked from the account that was in use (obviously for safety reasons) which took a total of 6 days. Then my number seemed to be blocked from Uber too, which I also had to ask to be unblocked so I could sign up to Uber, which took a total of four days. After unlinking and unblocking my details and information. To finally think I can successfully create an Uber account on the app, I was terribly wrong. After reading the terms and conditions and policies, which to add takes a very long time, was instructions state, so clicked the arrow below confirming that I agree with the terms&conditions etc. to find that it’s won’t even load onto the next stage of signing up. So in total it had taken me 11 days to not even fully be able to create and access an Uber riding account. I fully believe I have wasted time in trying and is not worth all of the hassle..Version: 3.351.10003

SupportWant customer support? Don’t look here. Use Lyft or literally anything else..Version: 3.353.10002

Confusion and stressI love Uber, but pick up at Ak airport is not a good experience. On both occasions I have received conflicting instructions. Last Tuesday I was instructed to wait at Departures but subsequently the driver messaged that he was at Gate 11 which is a fair distance from Departures. As before I was tired and the luggage was heavy, plus I was concerned the driver would not wait. Fortunately it was a 7.30pm landing this time, not midnight as previously. I did eventually meet up with the driver but got charged wait time which is fair enough had I been at Gate 11 and kept him waiting. I understood Uber could not park at the Gate 11 area but they could on this particular Tuesday. The previous time I did an extra lap having received three conflicting messages so was not impressed at a repeat experience. I just need one definitive instruction as to pick up location, not two opposing ones. I am not young with a bad back so not well equipped for a marathon sprint with a heavy trolley after an exhausting day travelling. Please advise what I should do next time..Version: 3.348.10002

Never using againSeveral days ago I ordered an Uber ride from a ride share pick up location in a mall. I saw that the driver made it to the mall but was at the wrong pick up location. This is a very large shopping center with about 8 floors and multiple entrance. He stopped moving for a while so I messaged him to ask how much longer he would be and gave him my exact location. Without responding he canceled my ride. I later found out that I was charged a fee even though I didn’t cancel the ride. I first disputed this charge on the app, to which I received an Uber credit/cash for. There’s no way to contact customer support so I left a complaint for the driver and left a message explaining what he did. I stated that if Uber did not refund my original form of payment I would dispute the charge. Minutes later I received a response explaining that they will refund the charge on my credit card. Never again. Why would they allow drivers to do this with no repercussions? I was late to my meeting and what made it so frustrating is that the driver was so close but at the wrong pick up location. The problem could’ve been resolved had he just replied to my message. He did not make any attempt to communicate with me. I will only use Lyft now since they are much more reliable and hold their drivers accountable. For example, the second ride I ordered after that incident was through Lyft and the driver was late. Lyft discounted my ride for the late pick up. As they should..Version: 3.497.10002

LootUber charged the double price of what the application showed.I lost extra 22$ for calling Uber Express Pool.Had to walk a fair distance to reach the destination..Version: 3.327.10002

Charged a Cancellation fee for wrong address!I ordered Uber several times and this is the first time when I put in my destination address as usual, when I got into the car I gave the driver my destination address to make sure he had it right. When he checked his client book he said the company had given him a different address and he couldn’t take me unless I changed it to the right destination address. When I told him to get in tough with the company he said he was “new at this and didn’t know how to do it” and asked me if I could change it on my end. They had given him an address in Richmond Road, and I was going to Lake Success on New Hyde Park Road. I had an area on my phone that showed the same destination address as his. I was so frustrated and knew I was going to miss my appointment. Then I was an area where I could change the wrong destination to the right one. When I did that the driver said that he finally received the same address on his pager or what ever it showed on, and he finally took me to the doctor in Lake Success. This morning - Saturday August 31st I received a note from Uber saying that “ to my cancelling of the Richmond Road address I am being charged over $6 as a cancellation fee!” I can’t find a phone number to contact them so I wrote my reply in the section where you can give a note of your experience with the driver. This was the worst experience I have had so far with Uber! I just hope I get my refund without any haste. Be wary folks..Version: 3.366.10001

Existing account.I have been trying to sign into my Uber app for over a month and not a word from the company. Emails, calls, Twitter, and Instagram dm’s I’ve expended my options. No place or option to log into an exist account and when I enter my phone number and email it says the email already exists. Won’t let me sign in through social accounts. At least theirs Lyft.Version: 3.382.10006

IOS11 let’s you do this anyway. Poor marketing attemptIOS 11 gives users the right to set location services to “only while app is in use” to combat the slimy behaviour Uber popularized with the - either you always let us see your location or you don’t use our app crap that they tried to push down on consumers. The update in iOS 11 is a direct response to this slimy behaviour. Don’t try and market it as anything else..Version: 3.261.4

Very slow help processThe process to help through email is very slow. I got locked in loop in my app today probably due to an update. I kept on calling and exchanging emails. Although the emails were fairly quick but as my issue was not urgent it's good but if I needed urgent support it would have been a disaster. I was asked the same question twice even though I provided all the relevant info. I ended up booking a bus to the airport which costed me same as Uber. So Uber and it's driver lost a passenger's trip today.Version: 3.346.10002

Very frustrating !I loved Uber. Never had an issue with it until recently. I don’t know if this is happening to anyone else but now I see a wait time fee on my receipt. I understand there is a wait time charge if the Uber driver arrives and they are obviously kept waiting but recently quite often the Uber driver can be at the corner of my block stating it arrives soon and I’m waiting outside and at the end of my trip I see there is a charge for wait time. How can that be if I was ready and they weren’t even in front of the pick up location. Or I’ve have a few times where the driver states it’s here but they aren’t at the correct pick up even though I put the address and they are a few buildings away and then I have to walk to them and that causes them to start charging a wait time fee. Not sure if that is their GPS issue but it’s annoying. Just the other day I requested an Uber and I was outside and the driver instead of heading straight which is where I was he drove around the block before arriving to me and then headed my way, mind you there was no traffic or others cars there for him giving him reason to go around the block. And what do you know I was charged a wait time fee. This is very frustrating and I have reached out to support which they have helped but it’s annoying to constantly be going thru support. I hate to be that type of person that always has a complaint but they need to address this issue ..Version: 3.394.10003

Uber’s Map/Location difficulties.Multiple times with different Uber’s they have almost dropped me off to the wrong address that I had requested, and to make it worse it’s the same location I am going to and from. Many times I have requested an Uber to pick me up from work, which seems to be alright, but when it comes to dropping me off home the Uber’s map tells the driver to drop me off to a completely different address. I don’t know what’s going on here but this inconvenience for uber driver and I makes myself as a customer and the driver look bad. This goes for the Uber eats app as well. It’s resulted in me now telling the drivers to use Google Maps because it’s more accurate and reliable than the one that the app provides. It would be greatly appreciated if this matter could be resolved. Thank you..Version: 3.328.10001

Worst company everUBER DO BETER!!!! A customer reported that he didn’t receive his food from Uber. I went to the customers door and asked if he received his food. A slight moment of hesitant then said no( I always wait for the customer to come out and grab their food at least 5 mins sometime they are not home) I let him know I watch him come to the door look around for a bit then grab the food. This day I was driving my other car and forgot to change it on the app. I expressed to the customer I would like for him to let Uber know he received the food. He expressed he would. Later that evening about 2 dreadful hours of cancellations and small order. I received another big order to this customer which was Chinese which was for the same customer. He also reported this order missing this time I recorded it. I expressed to Uber the situation with the customer after reporting twice he didn’t receive his food. Uber told me this happening twice in the same day resulted in my account being deactivated. As A result I ordered the same exact meal for this customer and may have added a little something to make him go poopoo you welcome sir and Uber you are absolutely repulsing if I was someone making a livelihood on this app instead of pocket change after work you would be ruining someone’s life by word of speculation and the fact I had to go out of my way to prove it and get banned for exposing a lying customer..Version: 3.576.10000

Great idea poor executionI'm currently in Vietnam for a few months and was advised to get uber or grab taxi for local transport, I thought uber being the most familiar that I would use it. In practice the app for me is terrible, it asks repeatedly for me to verify my phone number and once the app is open the page to verify my phone number never appears, plus it rejects my card method of payment. Customer services say this is my bank not authorising international transactions but grab taxi works just fine, and also has the option to pay a certain amount of money in exchange for credits so your rides are already paid for in one go until you top your credits up again. So it's not my bank that's the problem, it's uber. Everyone around me, at least, finds uber frustrating and expensive compared to fares on grab taxi which I only learned existed a few days ago, but is far better than uber and does exactly the same thing just in a more efficient and user friendly manner. My first ride with uber worked fine as I paid cash, but now it wants me to verify cards that I don't even want to pay with for security reasons and won't even accept the card details and simply says "invalid" (nothing more because that would be too useful...) even if I wanted to use uber I can't, so if anyone has any issues I recommend grab, it's exactly the same service and works more smoothly (for me at least).Version: 3.261.4

Disappointing Decline in Service QualityUber was once a reliable and convenient service that I used with great satisfaction. The ease of booking and the consistently excellent service made it my go-to choice for transportation. However, I regret to say that the quality has deteriorated significantly over time. These days, booking an Uber has become an exercise in frustration. More often than not, my rides are canceled, and I find myself waiting for extended periods before finally securing a trip—usually by the third attempt. This level of unreliability is incredibly disappointing and has led me to seek alternative transportation options. The introduction of UberPet was something I initially welcomed, as it seemed like a great solution for traveling with my furry companions. However, I've experienced similar issues with this service as well. Rides are frequently canceled, making the entire concept of UberPet feel pointless. It's disheartening to see a service that was once a shining example of convenience and efficiency fall so far from grace. Uber needs to take urgent steps to address these concerns and regain the trust of its customers. The decline in service quality and the unreliability of both regular Uber rides and UberPet has led me to stop using the platform altogether. I hope that Uber recognizes these issues and works towards the improvements necessary to restore its reputation as a reliable and convenient mode of transportation..Version: 3.577.10001

Uber drivers screen customers to see how far you are travelling for higher fares for them to charge.Uber drivers are screening customers to see how far we are travelling after we’ve booked an Uber. If the fare or distance isn’t substantial enough for them they will cancel. If this happens to you then please ensure you take a screenshot and save cos Uber themselves don’t care and aren’t helpful at all...unless you have proof/evidence. Uber cars in Auckland often smell, are in poor condition, not very appealing and don’t have enough space (if any) for luggage when coming or going to airports. Would rather spend the extra dollars with better companies if it means better service and honesty, however, you’ll find that there are companies available that are either cheaper or equivalent to Uber but provide a more friendly and top quality service with updated cars that don’t smell and aren’t cramped. Some may be slightly a bit more but worth it, AVOID UBER in Auckland and especially to and from the airport. Zoomy is way better. DO NOT USE UBER EATS Either. They are rip off, con artists who will steal your money/charge your credit card, apologise and say they’ll refund but then don’t. Worst and most untrustworthy delivery company ever..Version: 3.329.10002

DON’T DO IT!I started off delivering for Uber Eats via bicycle. I was then given the option to rent a car so I could drive Uber X. Instead of having me complete a new background check BEFORE I was approved to rent the car, Uber allowed me to rent for a week and then proceeded to take me completely offline for 3-5 business days until it was passed. I called, emailed, and texted Uber support numerous of times where I was told to either create a new account for Uber Eats while my background check was being completed OR there was nothing there could do; couldn’t even be transferred to another agent. This went on every single day for an entire week. After my background check was approved, my rental agreement was up the following day. I had one day to make an entire week to pay for the rental. Uber not only stole from me but also blocked my account because of fraudulent activity after I was told by multiple support agents to make a new account to be able to continue to deliver. I was twenty deliveries away from myself and my roommate getting the referral reward. I have saved every screenshot of every conversation I’ve had with Uber support for when I review on my social media accounts. This company is very unethical, VERY unprofessional, doesn’t care for their drivers, and completely wasted a week of my money and time because of their negligence. I would definitely try Lyft, DoorDash, or even your local Domino’s before I EVER recommend Uber Eats or Uber X to anyone in my lifetime..Version: 3.515.10001

Always double charging!I’m not even talking about constant charges and reverses that happen with EVERY trip. I added a second card to my account and guess what? I got charged on both cards for the same trip!!.Version: 3.423.10001

Confused customer service and would not accept credit cardSigned up, tried to use a Visa and other credit cards as payment method, did not go through. Checked with banking institution and all checked out fine it was Uber not registering the correct merchant ID / Name. Went online to find help from Uber - No phone # to call into Uber for help as a rider. The online conversation help produced multiple customer service reps being confused and repetitive (one saying my card was expired when I never had one in there in the first place, and was not expiring until 2021, the others saying the cards in the system were invalid.) When they asked for a screenshot of the error they finally agreed to manually enter it in. When I gave them the information another rep replied to say cards were expired (argh!) and asked for last four digits of card. Provided them info again when they finally said they tried to enter card # manually but it won’t go through. Asked me to use other cards (again they are not listening as I had already tried 3 others with the same outcomes). Seems like customer reps possess terrible reading skills and basic comprehension of my customer related issue. Solution: downloaded Lyft with no issues..Version: 3.268.10002

ITS BETTER IF YOU BUY YOUR IWN CAR!I am very disappointed in the poor quality of service and customer support that Uber offers. I used to think standard taxi services were the worst but honestly, Uber takes the win as the worst app & service ever made in history! My rage comes from the mere fact that Uber drivers can literally cancel your ride without even picking you up and still have you charged a fee and what makes that even worse is that the app is not very clear on how to lodge a complaint or request a refund. There’s literally no customer support number to call and if you do manage get a refund, it isn’t an actual refund at all, it’s not even a full refund of what was charged and you are only refunded with something called Uber Cash to go towards your next ride which is so outrageous! Most of the Uber drivers purposely take you the longer way to your destination so that you get charged more, they don’t operate early hours of the morning, they spend a lot of time sitting in one place talking to other Uber Drivers while you’re waiting for them to pick you up. Some of these drivers reek of alcohol and cigarettes and most likely shouldn’t be driving. They lock you inside of the vehicle even though you’ve already been charged for the ride and most of them don’t even reply to your messages or answer your calls. Honestly the worst app & service I’ve ever experienced!.Version: 3.554.10002

Can never get drivers that aren’t coming from at least 8-15 minutes awayDeleting this ap after my ride today and never using it again, i can never get a driver that isn’t coming from anywhere between 8-15 minutes away, i plan in advance to get somewhere like work with more than enough time to get there but because of the ap NEVER matching me with anyone who is close i have arrived to work late several times, i shouldn’t have to plan to leave an HOUR before i need to get somewhere that is 10 mins away, i might as well start catching the bus at that point..Version: 3.530.10001

MehBooking a car is easy enough but the overall experience not so much. There is no way to contact the driver. The pricing structure lacks transparency and seems to be based on how much battery you have left on your phone and your handset make. Why give me a price range? I want a fixed price. Otherwise, I might as well book a mini cab or a normal taxi and not giving Uber a carte blanche charging me whatever they want. Arriving at Manchester Terminal 2, the app told us to go to the short term parking on level 3. There is a level C but no level 3. The confusion led us to go back to the ground floor and asking staff before returning to level C. Looking at the app map animation, I could see the driver driving around and around although, I was not able to contact him. The driver claimed he tried to contact me although my phone never rang. He apologetically explained that he had just dropped somebody off at the usual drop off point which was further down the road when he accepted our trip but claimed he struggled to find us. To pick up passengers from the short term parking, he had to pay £4 on leaving. This extra cost was understandably but annoyingly then added to our bill. Why could the app not inform me that I would save money by walking 50 meters and be picked up outside the parking house?.Version: 3.322.10003

Some of the drivers are real A-HOLES!!!Today was so far my WORST experience with Uber drivers!!!! My 13yr old daughter & I had to go to Walmart to pay bills & get some groceries, I’m a single mom & don’t have a running vehicle nor do I have family or friends available to give me rides, so I at this time have to rely on PAID RIDES!!! It took 3 times to finally get a ride!!! The first 2 drivers canceled on me, AFTER ARRIVING TO MY LOCATION & LOOKING AT US & SEEING WE HAD A CART OF GROCERIES!!!! Didn’t even have the decency to say a word, literally looked at me in my eyes shook their heads NOPE! & took off!!!! I was beyond irritated & upset, so were my kids when their ice cream & popsicles meted due to me waiting outside, ea driver was less than 10min away when the rides were ordered as well. Now my last driver, she was great!! Wish I had more $$ to give her a nice tip because she was kind & made sure we were comfortable & even backed into a close spot for us ti unload our groceries near my upstairs apartment. Her service was 100%!!! The 2 guys prior to her were completely inconsiderate, couldn’t even speak to me before taking off!! & BTW it took us less than 60sec to load/unload our groceries so not like we had a crazy amount of bags or anything like that!!! I have unfortunately had more bad/not so good experiences so far than I have good or at least “okay”..Version: 3.579.10001

Lost lots of money with uberI have used uber for work only on an almost daily basis for about a year. This means that I had to keep my uber ride receipts to receive the money back from the government as well as having proof to my employer for ever taking these rides. When I logged into the uber app from a new phone however the app would first not let me sign in at all. After I could finally contact someone about this struggle I received an Email in which uber stated that I had two accounts running at the same time which is why they deleted one and erased the complete ride history of the other. Now this might have been the case as I have had several email accounts and phone numbers and moved overseas in the past years. But I am certain that I was using the same uber account for the past 3 years of my life. So it was really unnecessary (and expensive) to delete anything off the active account. I sent uber another Mail regarding this issue but it was unanswered. I lost a lot of money because of this stupid app and there is no phone number one can regard to.....Version: 3.397.10001

Uber Eats ScammyDo not recommend Uber Eats. My order was missing an item and the other two were wrong. Submitted two complaints that day that went ignored. Followed up next week and now they can’t do anything because it’s been a week. Customer service is all copy and paste. How do you get away with charging people for things they didn’t even receive..?.Version: 3.423.10001

So so bad...Tried connecting to a driver for over 20 minutes and each time didn’t connect me to anybody? But when I call a regular taxi they show up no problem. Seriously don’t get it.Version: 3.407.10000

Bad bad bad UberToronto police have charged an Uber driver in a string of alleged sexual assaults dating back to December 2017. In a release, police say the first alleged incident took place on Dec. 16 of last year near Blue Jay Way and King Street West. At around 2 a.m., officers received a call for a sexual assault. Police say a 31-year-old woman was out with friends when she ordered an Uber ride home. She was picked up by an Uber driver, but police say it wasn’t the driver assigned to her. Police allege she was driven to an area and sexually assaulted. On April 18, 2018, police received a call for a sexual assault near Bloor Street West and Madison Avenue. In that incident, a 19-year-old woman was out with friends and ordered an Uber ride home. Similar to the first alleged incident, the woman was picked up by an Uber driver, but not the one assigned to her through the app. Police say she was driven to a Once inside the vehicle, police s.Version: 3.329.10002

Not always reliable. Where’s my refund?The concept of not having to carry cash, updates re driver location and ability to see who your driver is and rate them is good. The location of the taxi is disputable and has often stated taxi is 5 minutes away and I’m still waiting 15 minutes later. Ordered a taxi to pick up from Birmingham Arcadian carpark. Said taxi was 2 minutes away. So walked from the restaurant to the location. By the time I arrived it stated taxi was 5 minutes away. Then a notification flashed on my screen that £4.25 had been taken from my account for cancelling the taxi. I DIDN'T CANCEL THE TAXI and was annoyed as you can imagine. So I was not happy that a cancellation fee was incorrectly taken. Went into the app to try and contact for a refund. The only option for a refund was for the money to be stored in my Uber account towards my next trip. I want the money back as it was taken when I didn’t cancel it. I drive and don’t use Uber very often now so the fact the money was not refunded to my card annoyed the hell out of me. I probably won’t use them again now. Or no doubt if I do, the money they claim is in my account won’t be put towards the trip. Sort it out UBER and charge accordingly. No number / email to contact anyone so it’s hard to to sort out any problems you encounter..Version: 3.327.10002

Be more transparent about price surges pleaseUber has been great. But the new hidden price surges feel deceptive. It asks you to know how much you’d be willing to pay to get from point A to B rather than being transparent about their base rates. When there’s a surge, you won’t know about it unless you travel that route often. When you go to query it through the app, the process is made as discouraging as possible. It’s a shame that a company that built itself on great technology and transparency has changed its model to increase their profits. I hear the argument about dynamic pricing being commonplace, like with airline companies. But the refreshing thing about Uber was that they didn’t go for that model. It felt like more of a Co-op than a company. Please return your transparency over prices. Update: I received a reply from the developers about dynamic prices being fair. I am not arguing their fairness - just how Uber chooses to communicate when there is a surcharge. The old way of seeing the surcharge before agreeing to it was more transparent to the consumer than the current hidden practice..Version: 3.368.10004

PriceI Was aware of the increased price due to the high demand of Uber drivers in my area but I was not told by the Uber driver that the high price continues when my friend got dropped off at where the original location was and I continued the Uber. So if we all got out at the original location then called another Uber it would have been quite less due to the low demand of Uber’s needed in the location of that house. A lack of communication caused my bill to be quite a lot more then it needed to be. I paid $118 for a ride that really could have been a lot less if the Uber driver was fair and explained a cheaper option for me. I thought the cheaper option would be automatically used but it wasn’t and the Uber driver decided to not tell me about it. I get he’s trying to make as much as he can but would honk a company this big and one I use quite often would try and help me out as much as they can for a fair price.Version: 3.329.10002

No payment option ?!My credit card attached to my account has expired, but the app won't allow me to edit or delete my form of payment. I guess I won't be using Uber then....Version: 3.260.3

PricesI am switching from Uber to Lyft because Uber will give you a price and an estimated arrival time if your to arrive at your destination in 15 minutes but arrives in 25 minutes Uber raises the fare price without you knowing and the driver only receives his pay from the first price while Uber keeps the rest plus I’ve encountered alot of rude drivers who don’t pay attention to directions because they are on their cell phones and Uber doesn’t like to refund especially when a driver picks up the wrong passenger and still takes part of the route sent by Uber they will say you was picked up and still charge you I had a driver come to the area where I was to be picked up at but never picked me up drove all the way to my drop off spot like he was dropping me off only to pickup another customer and Uber refused to refund my money and I’m thinking of starting a class action lawsuit for overcharging it’s against the law to charge me a price then during the ride up my price without notifying me and it doesn’t state anywhere on the Uber app that if you are in an Uber and your ride goes over expected drop off time your current rate will go up so make sure to check your accounts because Uber is getting rich with this little scam just think 100,000 riders at3dollars a day 300,000 a day 2,100,000 a week that’s how much richer Uber becomes by hiking our fares without us ever knowing we are being taken for granted and advantage of.Version: 3.590.10001

Almost missed my flightVery disappointed with Uber. It showed a driver was coming to pick us up and then, at the last minute it canceled on us. It was too late to call a taxi. In the end we had to take our car to the airport and pay for the parking for the duration of our vacation. I’ll never take Uber again when I am pressed with time. I never thought they could do that: book a ride, track it and cancel just before the pickup..Version: 3.521.10000

Worse driversI have have several issues with Uber, but I still give it a chance, I even was involved in a car accident years ago and they didn’t even do anything. Today I was trying to get a Uber since I’m handicapped with crutches due to a surgery on my ankle and is really hard for me to walk, I had to order 4 time Uber because the first Uber I order cancel me because I was with crutches and he didn’t even arrive to the right location and made me wait for 7 min when he was across the street no even sayinf that he arrived, plus he didn’t want to go to my actually location, and cancel the Uber. The second time I order this guys picked me up and then park the car and told me he can’t press pick up and I offer to change the location so he can press pick up after a good minute of waiting he didn’t do anything and told me he canceled the Uber and ask me to request another one and the price by that time has increased and then I ask ok I did it did you take it and he said no, he told me to get off the car and then I realize he took the ride and didn’t cancel after 10 min when he was arriving to my location he cancel and I was on the street a couple blocks down from my original location. I had to order one more time for another Uber with a way more increase price. Is really bad because I try to get a phone line where I can report them but you can the only solution is 5 dollar for the inconvenience and I still have to pay the cancellation fee that Uber driver did..Version: 3.534.10000

Card RejectionI don’t like how I planned on going to work and I tried to get an Uber but my card declined but I had money in it , it was honestly so stressful needing transport ASAP to get to work on time but there was some problem with my card apparently. The problem was so terrible that it wouldn’t let me get a ride , I tried contacting Uber support on facebook and they couldn’t fix it either . Firstly I tried logging into my Uber account by putting in my number and it said my account was disabled, I couldn’t log into my account so I decided to log into my friends accounts and add a payment method of my card and tried to get a ride and some issue came up saying “ oops, something went wrong. VISA-1234: Your payment method is invalid, please update your billing settings”. This was the time when I needed Uber urgently and it wouldn’t work . I even added my friend’s card to my account to see if that payment method would work and still, the same issue came up saying “oops something went wrong”. Like I really needed to use Uber and it wouldn’t work it was so stressful I literally lost a 10 hour shift tonight because Uber wasn’t working for me. Anyways I need my account to work because I love Uber and my past trips were always on time and quick so I would really love for the staff to fix this problem immediately so that I can happily use Uber whenever I need quick transport, thanks from Sarah..Version: 3.275.10000

Contact SupportThere is no contact support or number to reach any rep to inquire about the app or scheduled trips. In the website it says to go to the menu > help > tap call support. I wanted to see where I can verify the scheduled trip and how could I change that and needed to find it fast. How come you guys make this so difficult to find? Also in your help menu, it would be faster if we can do a search of what kind of inquiry we have, rather than trying to click through every single one trying to find a number. Just. Terrible..Version: 3.433.10004

Used uber for over a year, and probably never againExtremely, extremely disgusted with an experience I had with a driver and the customer support services. My drop off location was somewhere I go almost everyday, I know all the routes going there, I’m very acquainted with the area. My uber driver took a route that was absolutely outrageous, I had mentioned to him about how late I was and regardless, he continued to take a route that made me want to scream because it was insane, we were going in circles and I was so angry. When we arrived to the destination, I told him my destination was just in front, but he drove right past and turned onto another street, and made me an additional 10 minutes late to the 15 minutes he had already delayed me by. I ended up arriving 25 minutes later than what it would at that time of day, and would have been much better off with public transport. To top it all off, when I expressed my horrible experience, uber sent a response that was Obviously prewritten or computer generated because it literally had nothing to do with what I had complained about. Absolutely horrible..Version: 3.314.10002

Service not as good as used to beI use Uber since the beginning. What once was an outstanding service, became a nightmare the last times I had to use. 2 times drivers kept saying to go to a “pick up point” and refused to say where was the location. After 3 minutes, cancelled the ride to collect fee and get another passenger. The last one did that to me 2 days ago in Stratford at 1 in the morning. After working 17 hours, he put the phone down on me and refused to answer the phone again. His instructions to this pick up point was “left hand side”. Of What, genius???? And the worse one was in September. I pre-ordered a big car to take me to my WEDDING (emergency drive as the car that was going to take me broke the night before, bad luck). The guy called me and said he was at my door. I told him I was going out and the he was taking me to my wedding. My photographer and bridesmaid spoke with the guy outside and asked him to wait 5 minutes. The guy simply cancelled the ride as I was coming out of my house. My bridesmaid order another one and guess what, the same guy showed up. Town hall almost cancelled my wedding because of this delay. The other one was that my mother forgot her glasses and Uber didn’t even tried to give it back. Costumer support inexistent, no phone, no email, no reply..Version: 3.395.10001

I used to like this appI used to like this app, I really helped me out when I missed my bus or couldn’t get on because the bus was full. Are used to like the fact that I gave you an estimated price so if you decided to go a different rout for what the Uber GPS said and still get charged a reasonable amount. But now it is a set price and you can only go with the GPS says that the GPS isn’t always right, sometimes it will take a completely different way which is way too long and will make me get late even if I go very early. Then I’ll have the driver say “the GPS is calculating traffic jams and stuff like that” I know the route into my work I know when it’s going to be traffic so I know what time is the schools are always take that route. This is very frustrating and I’m starting to think about uninstalling this app, Uber you need to get your act together because this is atrocious :( You should give us the option to chose the different routes we can take so we can select the route that is most likely one we want, most of the time the route that is suggested is too long and a waste of time.Version: 3.426.10001

App designed to prevent disputes or complaintsI ordered an Uber and the driver parked on the wrong side of the street, refused to do a u turn, even though that was going in the opposite direction for my destination, and drove off. He ordered another Uber to come. I messaged the driver not to bother. I was already late waiting for the first driver. Now I’ve been charged a cancellation fee! What’s worse is the app doesn’t make it easy to provide this sort of feedback, or raise a challenge to the way a driver has behaved. So I’m doing it here to prompt you to address this massive gap in your customer service and your business model for deliberately ripping people off by deflecting poor worker performance onto your customers. 1 star would not recommend. Also please stop spamming me..Version: 3.574.10000

Don’t have a babyNot once, nor twice but 3 times Uber drivers driving large Toyota Prius have refused to pick me up to go to the airport with my toddler and stroller. According to the driver the Prius isn’t big enough. Each time Lost 30min waiting for them, outdoor with a 3 months baby. We had to call a taxi (exact same car / Prius) and magically the Prius was big enough to fit everything. Crazy how the same car is too small for Uber driver and big enough for taxi driver that are paid more and give an actual great service to clients..Version: 3.459.10002

Scammers and consIf I could give negative stars I would, a full negative 5. With a help menu that is incomplete, backwards, loops on itself and is anything but helpful and orders that can just disappear out of the history, never be delivered, make you wait 30 mins thinking your order is on the way only for it to mysteriously cancel and then disappear except from your bank records where it’s still logged but the money definitely disappeared as well. More then once has Uber eats let me down with food and that is one thing you don’t mess with. A persons food. Now I am hungry and angry and broke because I chose to pay the inflated prices and fees found on the app to get my food delivered to save time while I worked. Instead it’s left me hungry, with no money, and no way to work out what the hell happened to my food or my money. Not good enough. Lucky for Uber it’s only an online app, unlucky for the local store that has become entangled in this web of deceit, I know where it is. Avoid unless you like wasting excessive amounts of time for deliveries, money on fees and artificially enhanced prices, and taking chances as to whether you will even get your meal at all..Version: 3.484.10000

Review* I put in a street address and drivers often arrive on the other side of the street and turn on the meter with no intention to arrive at the pickup address. (That’s ok unless you are on a busy main road) * I choose an address on Brunswick st but then the driver decides the pickup is the entry on a side street because your tracking system shows the street address unit entry is on a side street. If I plug in an address that is where I would like to be picked up from (not the side street) * Twice I’ve ordered a Uber in the city at 380 Queen st which has a loading area... the driver drops off another rider on eagle street then doesn’t pick me up on queen street, I call and they say they are coming .... but what they do on their end is probably say I’m a no-show or another issue which results in cancelling the trip which I get a cancellation fee for. I am courteous to the driver and I certainly never yell. My Uber app locks up so I can’t use it so whatever they are doing locks me out. I’m there without a way home and a locked app..Version: 3.298.10000

Overall, VERY reliable. HOWEVER…Uber is reliable! Met many cool people who can get the job done. Some don’t talk which is fine and very few don’t respect the road. Rides show up on time and get me where I need to go as soon as possible. HOWEVER, this app has good amount of problems. Uber doesn’t do a good job at managing prices. One time this app tried charging me $40 for a 9 min ride home, that’s way out of my price range for a short ride with no traffic and decent weather. Sometimes Uber drivers will make you wait 10-15min then cancel your ride right after. That is the main reason I’m making this review, today just lost 40 min worth of time since I had 3 drivers finish up trips that took around 10-15min and cancelled right after. I could’ve been home within those 40 min I lost. Uber should really do discounts if drivers are going to waste people’s time like that. Also prices are just way out of my price range when it snows. I understand charging more due to weather conditions but sometimes the prices can just be absolutely ridiculous and that’s where Uber becomes unreliable. I love that you can buy bus tickets through this app since it helps save money for how I decide to travel. By all means, DO NOT take this review as an insult! Take this review as criticism and advice to better improve your app and business not just for me but for everyone. Other than that I’ll continue riding with Uber!.Version: 3.539.10003

Account DisabledMy account has been disabled for more than a year. When I contacted them to find out why, the company informed me that I owe them $80 bucks for orders made in December 2019. First of all, I didn’t use the app during that time period and I could have been stranded somewhere!! Like I need my account active. So stupid!!.Version: 3.425.10000

The cleaning fee charge - Proof tabUber need to put in place a better system to prove when someone is causing damage during a journey. I had a bitter experience when I realised that I was charged £80 for someone’s misbehaviour resulting in paying the cleaning fee. There is no step for users to access before getting charged - to prove that this incidence was not caused during your ride. The problem is any drivers can report an incident by taking a picture and Uber will of course charge user straight away but without verifying whether the incident happened in your ride OR IN THE RIDE NEXT AFTER (Which was my case). Should there be cameras in the cars then? Or should user of Uber App take a picture after each ride to dispute the false accusation? How frustrating now trying to resolve that problem through the app on “help” tab which can take up to days before a problem can be resolved. In the app, Uber won’t hesitate to show us the facts: images of the damage which was vomit all over the place. How nice to see someone else intoxication when again this was not caused in your ride. Why cannot we have a message inbox involving both the driver and a third party from Uber to resolve an issue quicker. Until now this problem is still not resolved and I have pay for someone misconduct..Version: 3.302.10003

Uber has my address pinged at a business next door on GreenvilleI’ve had drivers drive all around my subdivision trying to find my house. I even have had them in the WRONG CITY!!!! While in a car one night with a great driver he tried to see if his GPS would take him to my house. Instead it did the same thing taking him to a BUSINESS facing Greenville instead of my home address facing my street name. He did not know why all of the drivers were getting it wrong on their end bc he read off my correct address to me so it’s right in the system but the GPS will not take them to my house!! The business it takes them too instead of my house is new. Not sure if that has something to do with the mistake. I have to text them every time telling them they are driving in circles around my subdivision then give them my correct address again. HOW TO FIX THIS???? Also as a warning….if you are not familiar with the area you are riding, drivers who are not honest can drive you the longest way possible to get you to your destination just like taxi drivers do if you are in unfamiliar location. That causes you to get huge charges. So get on your google map and tell them what road to take you on. This way you are in charge and won’t get overcharged for site seeing when you don’t want to site see..Version: 3.465.10000

Unhelpful customer support and dodgy driverI had a ride from home to work. The driver was talking to someone over the phone the whole time, even when I greeted him, he did not responded. The ride was still carried on. He dropped me off at my destination but still took my trip away (did not clock me off). I did not realised it after a while. When I looked at my phone again, my trip was still continuing (was at a random place) which I had to cancel the trip as I did not know what to do. After that, i was charged a cancellation fee which made me file in a dispute to Uber help. However, my account was locked after that. At this point, someone from uber called me and explained that the driver filed a complaint that I had a inappropriate behaviour and touching. I tried to explain that I always sit on the back seat, and why would I do that while was on the way to work. Besides, how can a young international girl student do that? I would never think of that. After receiving some emails that saying they are reviewing on my case, they sent me the final email said do not contact uber again. Are you serious right now? On what evidences, you accused me on doing that behaviour and believed whatever the driver said, not me? I am truly upset about the way you handle the situation..Version: 3.581.10000

Not intuitive. Cost me as a resultI have the latest version of this app on my iPhone. I wanted to previous. It looks nothing like the screen shots on the help pages Uber provides. As as a result of trying to work things out I inadvertently ordered an Uber. It was not clear how to cancel. In the end the Uber arrived. The driver had no idea how I cancel so he cancelled on his phone. That sent another Uber. He also had no idea and did the same thing as the last Uber driver. I finally found the help pages and activated the cancel (not only on intuitive but way too many steps in the process). I got charged a cancellation fee. It is way too easy to inadvertently order an Uber and difficult to get cancel. Seems a great way to pick up fees..Version: 3.306.10003

What happened?When I first used Uber I thought it was a very good service. However as time has gone on I have noticed that although there are a lot more Uber cars/drivers, the ease of catching an Uber has actually decreased. There seems to be a big underlying issue here. It seems like every tom,dick and harry is running an uber car, wether they provide rides or not to the public. Possible they could be do a ride here or there over a week rather than going out all day, all week etc. Some cherry picking and cancelling will be taking place. Also it jas to be said the Uber driver personnel are becoming more and more ominous in driving and character. I had one driver shouting angrily at me as I climbed in with 2 young children who were frightened. Also when driving my own car I have noticed Uber drivers go incredibly slowly at weird times, and often totally inconsiderate of other road user, lost in their own little bubbles, or actively trying to block or get in the way of other road users! This is in London by the way. And waiting for an Uber is becoming an unpleasant experience to say the least, unreliable and worrying. Something very strange with the Uber driver culture as well..Version: 3.508.10002

Uber is racistUber is discriminating upon people based on their skin colour. Hope a class action lawsuit kills it..Version: 3.407.10000

Bad serviceNo support, no phone number you can call and figure your issue out. Just and endless menus of FAQs. Easier to take a taxi..Version: 3.260.3

Service is good, app is so so.I generally find uber drivers a good alternative to TaxiCabs. The app has a few features I’d like improved though. When rating a driver 4 stars the app gives a pop up asking what went wrong, I think 4/5 is a good rating without being great, nothing would have to go wrong to get a 4/5, it feels like uber are trying to push riders to always give a 5 star rating which makes the rating system pretty flawed. If you just want to know if the experience was good or bad you could have a yes/no closed question. The other thing I do not like is a feature that was removed - when the price is presented it used to show me if that was a surge price which was helpful, if I really need to be somewhere I can accept the surge and travel at that time, or if I have some time up my sleeve I can wait til later where more drivers are available. Now it’s unclear if I might be better to wait. I fee removing the surge notification is a big step backwards. Overall I really like uber as a service, but the app frustrates me..Version: 3.309.10001

Uber cancellation system is a rip-offI was in a hurry because I was late. I ordered a car from uber because it estimated arrival in 3 minuets. After I ordered the estimate change to 8 minutes; then 15 minutes. I was around the corner outside a mini cab firm called south west cars . The controller told me a car would be available in 5 minutes but I thought uber would be more reliable. When the estimated time of arrival changed to 15 minutes. I cancelled the car from uber. I got a message from the driver who said too far. I texted back and said I couldn’t wait. I took the mimi cab and got to the appointment on time. Then I got the nasty uber special. It chargers me £6 for letting me down. This is the fourth time uber has done it to me. The other times are even more ridiculous. On one occasion the uber car stopped across the road, facing the wrong direction. After a few minutes I went across the road and ask if the car was for me. The driver said it was but it had been cancelled and refused to take me. I had to order another car and of course I got the uber rip off as usual. The good news is that uber has so far refunded the cancellation charge but it is so time consuming, stressful and avoidable..Version: 3.320.10004

Used to Be BetterThis app used to be better re navigation. I can’t understand why recently drivers’ apps seem to be taking me in completely the wrong direction and even drivers are recently commenting on this issue. Several drivers have told me they now use google maps instead of the uber app due to this problem. The “add or change” section is confusing and should be changed to make it clear whether you are adding a stop in the middle of a trip or tacking an extra one on at the end as it is not clear and some drivers can’t help as they don’t know how to do it. Some drivers tell me not to bother adding a destination but to only list my first destination in the app and then when we are almost there simply change to the final destination to ensue it is accurate. Uber really needs to change this as the two addresses can be listed in the wrong sequence. It makes me want to find a competitor to use instead of uber..Version: 3.313.10001

App bugsSo, I have been using the Uber application in Australia since a year now. Uber pool feature was added and I was using it till the last 1-2 months. Somehow, my app doesn’t show the option of Uber Pool, while all my friends have this option available for them. They have the latest version of the app as well but somehow it doesn’t show. Honestly, it really disappointing that I’m somehow being discriminated here. I was so happy with Uber and then suddenly this happens. It is very upsetting as well as frustrating. Even if we look fares wise, it is not fair that I have to pay minimum amount which is normal rates, while other people have the option of Pool and have to pay lesser than normal. I’m sorry but just for this reason I’m not happy with the Uber. Looking at the past, Uber has helped me .. so I wouldn’t just focus on negatives and give 1 star but yes a 3 star is what I’m feeling about the Uber after seeing the app failures..Version: 3.568.10000

Service and driversI’ve been using uber for a while and so far it’s been great apart from the last couple of months where I’ve been charged for a trip that was taken in 2017 although I have used the app since and have not been given a clear reason as to why it’s charged me months later. I recently have been unable to request trips and book them in advance which is extremely inconvenient. Drivers have also cancelled on me if my trip is not longer than they would’ve liked..Version: 3.320.10004

Payment Method unavailableI’ve just started using Uber and I’ve rather enjoyed riding with Uber. I use it a lot because I ever since I moved houses I haven’t been able to use the bus to go out with my friends, because the nearest bus stop is 3 kilometres away, so I moved onto Uber and it makes my parents life so much easier because they’re very busy people and can’t take me out on the time. However, suddenly one of my dad’s credit card has been declined. I didn’t see that out of the ordinary because my dad tends to forget to pay his bills so I used his other credit card. The next day neither of them are working. My dad then pays his bills and says the credit should be working however it still isn’t working. This is really frustrating because there are times when I really needed Uber and it hasn’t worked. I looked at the reviews and this has happened to other people before. I’ve tried deleting the app and I reinstalled but it still hasn’t worked. I tried deleting the credit card so I re enter the credit card but it says I can’t delete my only method of payment but I have 2 credit cards on my account. Please get this fixed soon.Version: 3.339.10002

Absolutely UselessI used the app successfully a few times until I requested a ride and was told that I needed to verify my phone number, which I did. None of the verification texts came through and as a result I haven’t been able to use the app since. I’ve tried emailing in for help with no one as yet able to resolve the issue despite speaking to about six different Uber representatives over a two week period, and cannot reply to their emails due to my account still being unverified. There is no helpline for NZ riders, so that isn’t an option. I’m currently locked out of my account entirely so I can’t even use the ‘in-app help function’. Should be a simple fix, but no one seems to understand what the problem is or how to resolve it and as a result I’m extremely frustrated..Version: 3.312.10000

Calgary, ABI have not taken a taxi since uber came to Calgary however, there needs to be some serious updating done to their GPS. It constantly routes the longest way possible to every destination. The drivers would complete rides at least 10 minutes faster for everywhere I go if the GPS was better..Version: 3.260.3

Disgusted isn’t even the wordI used to love using this app but recently it has become shocking, first of all I get charged for trips I haven’t even made as the driver cancelled them? How is that ok to do, then when I ring up to resolve the fact they have not only took payment for this trip they then take it twice? I finally got this refunded after an hour of arguing over the phone to the customer service! a week or so after me and my partner decided to give them a try again however this was a BIG mistake the driver accepted the trip to them message us saying we’re too far? Why accept the trip to begin with and to top it all off he wanted us to cancel the trip!! Knowing fully well we would be charged for that, the driver then began to argue with us as we said we was not cancelling the trip as he knows it charges and that he should cancel it as he shouldn’t accept the trip in the first place. He began to then drive further away from where we was with shocking attitude! i began to try and ring the driver and all he did was hang up!! How can you as a massive company allow drivers like this? I have deleted all forms of this app and so has my partner as we are beyond shocked with the behaviour of some of the drivers within this company, I will not ever be using this app again and I will also be informing family and friends to not use them too, I’ll be sticking to the good old taxi company’s from now on..Version: 3.390.10002

No need for title.I never make reviews but Uber has helped me a lot ! whenever I don’t have rides home from my parents i usually go to the Uber app it’s like my back up plan. I rarely ever have a ride with my parents because there always busy working. But one day I ordered my Uber to come pick me up at my school. When my Uber arrived I entered the car and they first asked for my name like always and then he asked me “how old are you?” And I was like “16 years old” and he goes on to explain to me that you cannot request an Uber unless you are 18 years or older. I’ve never heard this before but it is in the policy, this was my first time ever getting declined from getting a ride. But my issue isn’t with the uber driver. It’s with uber how are you going to say this app is 4+ in the App Store but you must be 18 technically to order one even though they don’t request for an ID Or nothing maybe I’m mistaken. But also 18 year olds can drive and Can own cars. But teenagers can either not drive or only have there permit. Teenagers can struggle to find rides literally most of my classmates request for Ubers. I understand why it’s 18 for safety but that’s what sharing location is for and the background checks for Uber drivers. Uber should change the age limit to at least 16 years old age maybe even 14 because most highschool students struggle getting rides on time and Uber would benefit from it a lot. (Uber is you see this please consider changing the policy).Version: 3.557.10000

Driver was driving away from pickup pointVery unhappy with Uber driver today, requested an Uber and when I accepted the ride he was 3 minutes away, 4 minutes later I could see driver driving away from where I had dropped the pin for pick up, two minutes later driver was driving in circles still showing 5 minutes away, without coming any closer to me, at the end I had to cancel the trip myself as I was getting late to my appointment and driver was showing 8 minutes away by that point, I wouldn’t have accepted the ride if he was going to be that long! I hope you can reimburse me for the cancellation fee as I don’t think it was my fault that driver got confused and was driving further and further away! Managed to get another Uber driver straight after I cancelled the first one and everything was ok but extremely disappointed with the first situation. Not giving up on Uber though, we can all get better!.Version: 3.359.10001

Poor customer service and terrible GPSThe last few rides were terrible. Drivers took the wrong GPS route to arrive at my house. I kept having to cancel and find new drivers. The last driver left me 10 minutes from my destination. And after contacting Uber, they only gave me a $3.80 credit as a compensation, and refused to adjust it..Version: 3.425.10000

Uber servicesI have called for Uber twice today. The first one drove past me and never come back, so I had to walk about a kelometre in bad stormy weather. When I booked a he second one, it drove past me as well and went down the road about 2000m. I had to walk and find him where he was waiting for me. If I didn’t see him driving past me, he would have waited and then gone away saying that I couldn’t find the passenger. You need to improve your map or talk to your driver. I think the drivers are playing smart for short trips. Coming but stopping way beyond the given address so they wait for 5 minutes and then cancel the trip and charge $10 cancellation fee. I need to be compensated for my cancelled trip as well as my time waisted dealing with your drivers, or I will lodge a formal complaint. Thanks, Akram.Version: 3.303.10001

One driver spoiled an otherwise excellent introduction to UberI used Uber for the first time while attending (ironically) the Consumer Law Summit. I used Uber to get to appointments and to the conference on several occasions throughout the week. All the drivers were terrific. But! 😡😡 On Saturday morning I needed to head to the airport. The Uber driver (I have his name) approached the hotel, slowed down and then sped off! Then I got a message saying my job had been cancelled! I didn’t know what was going on. I booked another Uber. This driver did stop and assisted me with my bags. He was excellent and very apologetic when I told him what had happened. I have since been informed that some drivers do not like going to the airport and the first driver probably sped off because he saw my bags! This is really disappointing. Uber’s legal counsel spoke at the Consumer Law Summit and I was impressed at the efforts Uber are making to enhance its services and benefit consumers. Actions by rogue drivers who want to pick and choose destinations undermine the company’s reputation. It is also of concern as getting to the airport on time is (for obvious reasons) crucial and a driver cancelling a job in this way is just not on..Version: 3.322.10004

ShadyMy covid 19 return test kit voucher didn’t work because of some of the restrictions that were not presented to me up front and transparent. Until this is resolved and my charge is ferunded I will not be using uber anymore..Version: 3.475.10002

The brand has lost my trust and moneyI use (used) Uber a lot. I’m always running from one meeting to the next, and I’m never home so I request Ubers every day. In the past 3 months, I have only encountered BAD EXPERIENCES with Uber. Uber drivers who keep calling you and messaging you to find out where you’re going so they can cancel the trip (and no punishment for their poor behaviour), drivers who are rude and lack of cars in CBD MELBOURNE. What an awful experience for anyone who uses your services on a daily basis. Then there is NO SUPPORT NUMBER to speak with when your drivers are treating us like garbage. Where is the support? An email? Emails that you NEVER hear from them. Where is the system where drivers get penalised for cancelling a trip after 2 minutes, or when we’ve been waiting for 10 minutes and they cancel on you? How about reenforcing punishments on that? I used to be a massive Uber fan. You guys have seen A LOT of my money, but quality in Melbourne has DEFINITELY gone worse. A LOT worse. I have downloaded 3 other car services and you guys won’t be seeing my penny anytime soon. Get your drivers and your services to have a better standard. Get a better “support system” for the customers, because there’s a lot to protect the drivers but not a lot the people who are keeping this company open and running, us customers..Version: 3.327.10002

Editors choiceReally?? Either the “editors” have no discernible social conscious or are something that rhymes with plumb.Version: 3.423.10001

My first time ever using Uber and honestly was the worst experience of my lifeSo I thought I’d use Uber to go pick somebody up to hang out with They were a min away from the pick up locations The person I was going to have it picked up said they went out in the car and drove off and she was chasing the car Had to call multiple times to get a hold of the drive at which the driver said he waited five minutes they never showed he’s on the phone with Uber there’s nothing he can do He said the ride is canceled that I have to make another ride The ride was $28 he said that I would be refunded the ride but have to pay a cancellation fee well two days later I find out I’m charge $77 in my account So obviously Uber is a scam a joke and fraud alll in one they stolen my money I didn’t look up on the app and they switched the drop off location to make as much money as possible they did not cancel the ride because the ride is supposedly now complete and nobody got pick up or drop off and I’ve been trying to get a hold of Uber for the last six hours and there’s no way to get a hold of them I Filed a help ticket if that’s what you call it but nobody gets back it’s just copy paste copy paste copy paste anyone help me please I would highly highly recommend staying away from this company unless you want your private information stored in your bank account zeroed and make believe rides and money just been thrown away that you can’t get back.Version: 3.362.10004

Money grabbing.Felt really sick after work on Thursday at around 4pm so I ordered an uber to take me home instead of getting the train, I was given a price of £16 and a waiting time of 7 minutes so I ordered the uber. AFTER I had paid, the waiting time then changed to ‘longer wait’ but I wasn’t to bothered about waiting another 5 minutes, it then changed again to ‘trying to find you a driver.’ After around 10 minutes of waiting uber completely cancelled my order without giving me any notification, I only realised because I went on to the app to see if there was any updates on where my uber was. I was mad they had cancelled my first uber but I still needed to get home and the train I could’ve gotten on had passed by now while I was waiting for my uber, so I went on to order another uber only to see they had DOUBLED the price for the same journey. The price was originally £16 and they had put it up to £32, for the exact same journey and the apparent reasoning for this was because the area was busy. Now I understand an extra £5 if it’s busy, but to CANCEL my original order for no reason and then DOUBLE the price is absolutely ridiculous and money grabbing. I then had to wait for my money to be refunded from the first order and ended up having to wait 30 minutes for the train because I refuse to pay £32 for a £16 journey. I do not recommend uber and won’t be using it again, just book a taxi. Uber is not reliable and clearly changes their prices whenever they feel like it..Version: 3.597.10000

Shambolic companyPlease do not use, especially if you are on a budget or a bit strapped for cash, I have heard a few stories about this company, and now I believe them after my experience with Uber. I ordered a taxi on the app and waited for 45 minutes, no one came, and the money had been taken from my account, I spoke to the customer support on the phone and he was quite friendly and said the money would be in my account within a month, I still haven’t seen the money, I thought I would give them a second chance, so again I ordered a taxi on the app, I waited 25 minutes this time and decided to cancel it, which came with a cancellation fee, the control these drivers have over surrounding areas in terms of transport is immoral, I am sure they take advantage of the apps algorithm by multiple drivers saying they are not available in busy areas which then activates the system/app to charge much more than the standard prices due to demand. This company is clearly built on greed, I find it scary that technology allows these companies to fleece our wallets as easy as that. I usually don’t leave reviews in-fact I never have, but please please be aware, I have heard some positive stories, I think Uber seems to favour those who joined the app when it first started as their ratings will be marked as higher and they are a long term user, not a good time to join the app, get a taxi, much cheaper. Shambolic..Version: 3.532.10002

Wait times in app vs reality/Language problemsThe minutes shown when you are waiting are wildly inaccurate from reality from my recent experiences. Had a trip where the car was shown after a driver was assigned, to be 3 minutes away. Well two cancellations from drivers later, and another long wait in the cold, the car arrived over 30+ minutes after the first quoted ETA of 3 minutes. This has happened multiple times. I have also had several white knuckle moments because the driver had insufficient skills on top of complete unfamiliarity with the route and no ability in speaking or understanding any English. This causes many problems and has become a critical safety issue when for example a driver made a u turn going the wrong way into three oncoming lanes of traffic on a major four lane artery. He completely ignored my emphatic alarm because he did not understand a word I said. I expect at a minimum the driver be fluent in the dominant language of the area he is driving in. I would be equally unhappy to find a taxi driver in Italy who did not speak Italian. Unless you want to provide a language rating this is unacceptable when my life is at risk in a speeding vehicle with a dangerous driver who may as well be deaf. I do not care where the driver was born. But if you are in a business directly interacting with customers in a potentially dangerous service, fluency in English should be a minimum requirement..Version: 3.552.10002

Discontented Uber user todayAdan Abdullahi charged waiting time this afternoon which made my short ride from 765 Meadowbank Road to Ngapuhi Road very expensive. Did he do this because I’m an older woman? And not likely to complain? My pickup address was 765 Meadowbank Road and I was clearly visible (sunny weather) waiting and waving on the footpath in front of that number yet he sat waiting at a petrol station way over on the opposite side (even numbers all along that side) of that very busy road. No pedestrian signals nearby for me to use to stop the traffic and allow me to cross. I’ve used Uber many Times and been completely satisfied. My son has now asked me to switch to Zoomy. Please let me know what action you are taking. Elizabeth.Version: 3.347.10001

Why?Why does it cost people I’m with $10 to get somewhere and it cost me $20?????.Version: 3.474.10002

Disgusting greedy buisnessI worked at Uber eats an Uber as a driver and I’ve never been more drained in my life these guys as employers would make you sick to your stomach the little breaks the horrible pay and even as a customer we have no customer service skills to be taught as drivers we just go off our social Skills and even still as a customer our support team is the most hopeless in all of the other apps across every other platform WHY you might wonder well how about the fact you can only get through to our support team IF YOU BUY THERE DIAMOND PACKAGE AND IF THATS NOT BAD ENOUGH TEAM UBER HAS NO SUPPORT SERVICES FOR DRIVES PASSANGERS OR CUSTOMER SO I SAY ITS TIME TO BOYCOTT UBER FROM NEW ZEALAND DISGUSTING AND NO SHAME AS A COOPERATIVE.Version: 3.502.10003

Driver fraudI have been with Uber for around 4 years and in most cases have good services. However, I met bad things and fraud at the beginning of this year. Here is what happened and hope everyone who read it take extra care, I come back from my trip overseas and request a Uber at the international airport Sydney, and then one driver accepted my order. After I waited for around 3 mins, the order became complete and charge me 8/9 dollars( I don’t remember the exact amount, but it charge me the minimum charge). What the hell! I don’t even see the car coming then the app already told me it completed and charged. I was so shocked, and go to the app to dispute and find nothing to do. There is no choice to report this kind of creepy and disgusting fraud of driver. The only fee I can dispute is canceled fee not the normal trip cost. After that it takes me months to get back confidence in Uber and believe that most of the drivers are decent. And more importantly, I really hope Uber can pay attention for this kind of unusual trip which play tricks with customers and the Uber platform. I guess the driver must use some cheating program or scam..Version: 3.318.10001

FeesTheir cleaning fee is absolutely a rip off. I spilt a little bit of my drink, offered to clean it, tried to clean it but he kept waving my hand out of the way. Been using them for over a year everyday. And now they have charged me 100$ for a trip that is 20$ and it’s near Christmas I must add..Version: 3.434.10005

Too expensiveTaxis are now twice as cheap. Uber is not what it used to be..Version: 3.510.10000

Money Scammers and poor customer serviceI was charged twice for a Uber pass I did not sign up for one was through PayPal and charged to my Wells Fargo debit card and the other was Apple Pay and to my discover credit card. When I was first charge to the PayPal payment format I was refund and I thought everything was okay. Upon trying to use the app again a week later I was forced to pay the the Uber pass charge before continue to confirm a ride and was this charged again. I brought this to Uber attention and they said it was a system error and delayed charged occurred. I provide them with screen shots showing that it was two separate charges to two different cards and instead of returning my money they continually insist that it was a delayed charge. I even explained to them that a delayed charged would all happen on the same payment form not charge a whole new form of payment and a different card, but they still insist I was only charged once even after providing all the evidence of two charges. They don’t care for there customer and the entire time I’m communicating with them it’s taking them days to respond they even sent the same response a couple of times hoping I would not reply. I deleted the app and will never use them again I don’t recommend Uber they are just trying to get as much money as they can. Uber drivers should tell me they want a cash tip because Uber takes to much of the online one. They are just money hungry and don’t care to do what’s right..Version: 3.461.10002

Wrong Prices Advertised!I always schedule my trips ahead of time so that I don’t have to wait to see if an Uber is near by. Have had multiple problems with Uber but today was the absolute tipping point for me! I scheduled a ride and the screen in front of me said $9-$11 for the trip coming up. After the ride was over I get a charge of $29 to my bank! A surcharge! I was never informed of this surcharge before the ride reached my house because if I did I never would have got in! The ride only took 8 minutes! And to make matters worse uber won’t rectify that surcharge! If you say a ride is $9-$11 keep it at that price you said it was going to cost or actually let us know how much it would really be! Totally misleading and completely ripped off. And just the day before I had a ride with a driver who was checking his phone whenever it went off, barely looking where he was going and almost got us into a car crash! Do you know what Uber said? “We’re sorry that made you feel unsafe” are you kidding? Not even reimbursed for the reckless driving of this person they allow other people to get in the car with! Unbelievable Uber. You’ve really lost your high standing stature and customer service. Appalling..Version: 3.467.10003

Killing uber drivers during Coronavirus pandemicsThis is so disturbing By uber Im a driver and driving rideshare is my full time job as everyone started suffering during this Coronavirus pandemic as a uber driver due to lack of jobs and risk factor I also started suffering but without I needed to keep doing what I can because of my family present health conditions and couldn’t find another job ASAP...the worst part comes now as many uber drivers requested uber to lower down their commission rates just during this pandemic in reply everyone got robotic and helpless answers were given by uber but during the same time uber was trying to make drivers to only drive for them in sydney by giving 5% commission which we brisbane drivers begging and I got to know to by by some Sydney uber driver posts in facebook or else I could never know that after beign with uber for 4years now I hate uber with my whole heart but still couldn’t avoid driving for only reason no other rideshare company in the market have major share of jobs like uber.....fyi uber offered help if the driver manages to contract coronary ...so technically I need to find someone who has this virus...so that I can feed my family for 2weeks without any worries.Version: 3.397.10002

Uber sucksWhat a garbage company.Version: 3.511.10001

Charged $150 extra to the normal fareUnfortunately I was sick in the car when I was about to be dropped off. My husband cleaned the mess but the Uber driver had taken pictures before my husband had cleaned. He did not take pictures after the clean-up, only to be hit with an extra $150 . Can not justify this cost!!!!I know people have been charged between $40-$80 for being sick inside an Uber car. I was not offered a vomit bag(which most drivers carry), he did not not offer to stop the car , so I could be sick outside the car, we were not rude , but very compliant & apollogetic. It was just an unfortunate accident beyond my control. Instead the driver was so rude and aggressive in the manner he took up this. All he was saying was “you will pay me $150 for this, whilst taking photos of the vomitus” which my husband cleaned after all. I feel there is no justification to charging such a high end penalty of $150 , for something I had no control over, and also after making an effort to put it right (cleaned-up)!!!!.Version: 3.329.10002

WorstI hate how they always said that I have outstanding balance but when I checked my bank account it shows that I a paid the every ride. I have been having a lot of problems with this app a lot! If only we have other ride in my town!.Version: 3.422.10001

Too many scamming driversI’ve been using Uber for many years. Recently I travelled to Barcelona and used Uber for a few times. In 2 days I got scammed 3 times by different drivers. They accepted the request but never intended to show up. 2 of them drove more and more away from me and didn’t pick up my call. 1 directly called me and ask me to cancel the trip without giving the reason. For the first 2 trips I cancelled after waited over 1 hour and didn’t get charged. For the last trip after 1 hour’s waiting the driver started the trip without picking up me and drove to the destination alone. I cancelled the trip but still got charged by the full fee. I have requested the refund from Uber but haven’t received it yet. Uber needs to deal with those scammers more seriously as they barely have any consequences by the fraudulent activities. As a customer, on the other hand, I wasted both money and time for some service I never had, which seems really unfair. I hope Uber could penalise the drive if they couldn’t arrive at the meeting point for a long time (e.g. 30 minutes). And ban drivers with fraudulent actions permanently to maintain a healthy community..Version: 3.539.10003

Waiting stood next to the taxi on mapSo I’ve had good experiences with this app and also really bad one, the good ones are based on just normal service, get picked up get dropped off. But it’s the bad ones that shine stronger with this service. Reason for my review today is just overall being fed up with the way the app works. I live close to the city centre just a 10 min walk but on days that we have bags or days that it’s raining it’s nice to be able to click a button and have a taxi arrive. Tonight I waited 10 mins for the app to show me 15 different drivers that were between 1-10 mins away and each time it showed me how close they were, I could see the actual taxi but the trip got declined. After the £6 taken out of my account 15 mins later it told me it was now £8, and I went ahead and paid it but still the exact thing happened, all the taxis so close but none of them wanted to pick me up because the trip is so short. They are not taxi rank taxis that have to wait in a queue and lose their place for a trip that’s not worth it, they’re free roam taxis that were all in different areas. The part I don’t agree with on this app is that after the 10 time of the trip being declined there should be a must deliver option so they don’t let us down. I understand that it’s a short trip but come on, £8 for a 3 min drive why should we have to wait for that..Version: 3.424.10003

Inaccurate Timetable and location serviceI decided to download the Uber app and off the top I notice they’ll tell you you’ve got a ride coming in five minutes and it’s five minutes later and it’s still five minutes. I’m telling you where I’m at but the location services on the Uber app has me half mile up or in the front of a parking lot and I’m in the back about to miss my ride, but what took the cake was, I was at the mall at the food court. The app for the location says Popeyes OK I can see on the map, the car circling across the street over by the Target. I already had noted I have black and white on the person doesn’t answer. They’re three minutes away now they’re seven minutes away and the three minutes or three minutes for like 10 minutes she didn’t answer the phone so that I can see where she was. My phone was getting ready to die and another person got the ride. It was by Gods grace that I got in touch with him before my phone died. He told me don’t worry I’ll find you. The app brought you to JCPenney which is next to the food court or Popeyes, however it takes you to the other side of the mall where the store is vacant. wouldn’t that make you call the riderto see where exactly there located. So kudos to the guy who came and found me a handicap person about to melt in the heat. Thank you Jesus..Version: 3.576.10000

Glitchy as hell these days!I've had problems with the app, 9 out of 10 times I open it, it refuses to load correctly. So I have to close it then open it again to order a car. Wasn't fun standing on the footpath opening and closing it 4 times at midnight last night, desperately trying to get a ride! The drivers are mostly okay, however I have had problems with a few overcharging me etc but Uber has been great and dealt with any problems quickly..Version: 3.275.10000

Not what it used to bePrice keep going up and so does the waiting time….Version: 3.489.10005

Auckland trip to airportWe were going into the city from Manukau and because of traffic changed our mind. We asked the driver to take us to the airport instead. He said we had booked to the city and he had to go there or he would not get paid. After some time he said he would take us to the airport but would not get what we paid Uber. So at the airport we gave him $65 cash. We then find that Uber adjusted the trip and fare to the airport anyway. We think the driver was either ignorant and deceptive, even though he was polite and kind. Can we get a refund.Version: 3.378.10002

If I could give them 0 starts, I wouldExtremely unreliable company. They take zero responsibility for their faults and do not care about their users. Drivers keep asking you to cancel and never show up. They’ll say they’re stuck in traffic even when there’s zero traffic. They wait for you to cancel and then you get charged. Even if you don’t get charged, you still lose time waiting for the driver to arrive when they have no intention showing up. The last time I used this app was for a ride that would take me to the train station for an international trip. The rider kept driving further away from the meet-up point and started asking me to cancel because he was “stuck in traffic” at 8 o’clock on a Sunday morning with ZERO traffic. Although I had requested the Uber well in advance, my partner and I lost so much time waiting that we had to literally run to the station because we couldn’t afford waiting for another ride and almost missed our train. The temperature was -7 Celsius and after arriving at the station I got symptoms of exercise induced asthma that lasted for days. I asked for a compensation for this horrible experience that ruined the start of my partner’s birthday and got nothing in return without any apology or explanation. Horrible app, horrible customer service-best to avoid. I’ve deleted the app as well as Uber eats. Never using again!.Version: 3.539.10003

Driver cancelling problemI live in London and it’s been a few months now (maybe even longer) that almost every single time I order Uber I get drivers cancelling for no reason, either right away or sometimes after a few minutes, this happens several times and it results with me having to wait 10-20 min to get picked up. My main reasons for ordering Uber is because I’m either running late for something, terrible weather condition or I’m just exhausted which having to wait that long to get in your taxi can be really frustrating. I don’t understand if we as clients get charged a fee why don’t drivers get some sort of repercussions for cancelling as well, or maybe fix the app so a client doesn’t get several cancellations in a row. Another issue that this causes is that sometimes when it’s busy you get a fee rate but then after your driver cancels and you try to rebook I realise there’s a surcharge or surcharge increases which is really unfair you get one estimate and they keep increasing because your drivers are cancelling, so not only do you have to wait but you’re also getting charged extra. I’ve been taking black cabs instead of Uber now and probably will continue to do so until those issues have been fixed..Version: 3.373.10001

GPS and location services needs to be fixedSince the new update, there has been a process to get an Uber pool. It involves meeting your Uber at a determined location, this is very good and an excellent way to mainstream the process and make it more efficient. But unfortunately the AI in control of matching the rider with the Uber seems to be based on distance away from the rider instead of actual logistics. This is a problem for me since my pickup spots are always near an highway/expressway on street level (BQE in NYC) and the Ubers that are matched to me are always traveling on said expressway instead of on the side streets. Because of this, I've been matched with multiple Ubers that are traveling on the expressway and who's nearest exit is 30 minutes away. Due to this fact I couldn't even cancel the Uber since I would be charged a 5 dollar fee for due to the driver having to drive past me. This leaves me with 3 options either take the 5 dollar fee and call another Uber or to call the driver and ask them to cancel the pick-up. Wait an extra half-hour for an uber. The 2nd option is often met with hostility with some drivers, and the 3rd option is just not feasible due to the driver having to drive back and then drop you off adding an extra hour to the commute. Please take a look at this problem as it is extremely frustrating to book an Uber only to be late and frustrated at the process..Version: 3.325.10003

Driver Lost/Stolen my parcelUpon using Uber Parcel Driver to pick up a parcel for me. Some how in the process, driver picked up an expensive rare item and was on the way back to me with the parcel. As driver decided not to comply with regulation and procedures . As driver approaching to my place on my street stating she’ was here. I who live on ground floor no more than 10metre to get to the front /outside.. as j rushed out .. there were no car to be seen . Look every where for the driver but no where to seen . I couldnt ring driver as driver already press job complete. Frantically trying to make contact .. but with no luck to be seen. Upon making contact with uber help / suport. Explaining what has happening to only get multiple different answer and or respond to my situation which indicate to me that the drive has kept the parcel and lied about the deliver. To cut the it short .. still waiting for uber respond and rectify this matter. As its the third day and they still hadnt found my parcel . So careful with using uber drivers for your parcel pick up or delivering your items/parcel. Not happy as i now will get advise from Consumers affair and ombudsman to take on this matter . Good luck.Version: 3.535.10003

Pickup times getting worse and worseWhen deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability..Version: 3.287.10003

Uber issuesUber has been working well for the past few years I’ve used it. Unfortunately when I travelled to South America it started having glitches and issues. Not letting me use my debit card despite I’ve used it for the past 5+ years without issue. Uber were unhelpful with replies. I got around this by deleting app and creating a new account. I then used the cash payment option. It worked for a few days in Rio then asked for ID verification in form of my debit card. I submitted my card and even tried family members cards. But it would not accept any and just kept reverting to the “verification ID screen”. This was after I’d taken an Uber into central Rio at night lol. Rio is not the safest place. So I could not Uber out and had to find a traditional taxi. I messaged Uber but I just seem to get automated bot replies with no real help. Just generic replies …and in Portuguese despite me telling them I’m English speaking and replying in English lol. Terrible app. They need to iron these glitches out and try get some real people on board and not rely on useless AI. 👎 rating doesn’t deserve this one star but they have no 0 star option ..Version: 3.547.10000

Drivers continually cancel rides after ages waiting- Worst crowd to deal with for problemsWe had a 2 groups trying to get rides with multiple delays from multiple drivers that cancelled while the cars were with 200m of collection point. We spent ages watching the VERY SLOW progress of the drivers even though traffic was flowing only to have the rides canceled close to the collection point. It seems they were trying to get us to cancel the ride so they could get a cancellation fee. We were later told by another driver it was “pretty standard” when the rides aren’t too far away. Trying to deal with the “Help team” has been ridiculous difficult … I would assume because they just want you to “go away”. Going to have to make a complaint to the commerce commission about the lack of refund on “unknown” additional ride charges they won’t credit..Version: 3.572.10000

Worst Customer Service ImaginableI had been riding with Uber for years. Always swore by it. Solid drivers, decent prices. Fortunately, I never had to reach out to customer service for anything. That changed last week. I was charged a $150 cleaning fee for something that should not have been that bad. Mind you, I do fully admit I should’ve been charged a fee; however, I felt like it should’ve been $40 - $80 at the very most. I reached out to customer service FOUR separate times. The first two times they replied to my message with the exact same cookie cutter response. I replied back to each one and got no response back. I reached out a third time signaling how upset I was, finally got a different reply asking what I’d like them to do to remedy the situation. I asked them to give me a lower cleaning fee and listed my reasons why I believed that it should be lower. No response. My fourth message let them know that if they didn’t reply I would stop using their services and leave a negative review on their apps. No response. Why? Because they don’t care. What’s one customer lost? Uber doesn’t have a customer service phone number. Probably because they don’t want to deal with customers because they simply don’t care about them, only the money they cough up. I’m done using Uber, Uber Eats, Postmates, and all of these other Uber subsidiaries. You’re better off using another ride share app such as Lyft or whatever else is out there..Version: 3.502.10003

Terrible service for the price chargedLong wait time, the drivers cancel last minute and ask for your destination so they cancel on you. On top of terrible service, it’s so expensive.Version: 3.561.10001

Uber App is GoodThe Uber App is a very easy App to use and smooth transitions from topic to topic to complete a ride from start to finish! I believe there needs to be a better way for Cancelling Rides, whether the Driver Cancels or the Rider Cancels! Example - Today, around 10-10:15pm, I ordered an Uber Ride for my friend. She was getting picked up at her house and dropped off at my house. Very simple ride, No Extra Stops were being added in or anything like that. The driver arrived at the Pickup Spot, texted me via the App which I acknowledged the text immediately then I sent a Text to my friend that he had arrived! Her sister ran out to inform him she was putting shoes on and after she went back inside the house, be proceeded to Pull Off and Cancel the a ride for NO REASON, he gave NO Explanation! The Driver just cancelled the Ride and the Ride was gone off of My Recent Activity. The driver did not call, text or message through the App about why we got cancelled on, if there were any typeof issue, just GONE! As my walked out the door, he was already in Reverse and Drove Off! He didn’t even wait longer than 2 minutes before just pulling off! I was scrambling with the App and My Phone to see if I did something wrong! I just think that there must of been an issue with the driver, maybe some kind of family issue or emergency!.Version: 3.570.10000

False cleaning feeI had no issues with this app until a few days ago, when I driver falsely added a cleaning fee to my trip. I had brought no food or drinks with me and did not vomit in the car. When this was reported to Uber customer service, they sent me a photo from the driver with a mess on the window and did not remove the charge. It was a photo of a mess I still did not cause. It is incredibly difficult to hear back from anyone regarding the issue and I still have the charge posted on my account. I would still like this to be rectified..Version: 3.544.10000

UberEats straight up scammed me!User beware! Uber refuses to refund me even though I received no goods or services! I tried to place an order, however the app stated the payment didn’t go through therefore the order never was placed. I figured it was an app update bug or something, fine w/e. However, I checked my bank statement that day and there was in fact a visa hold on said payment. Weird, but I followed the FAQs and waited three days for the hold to disappear from my statement. However, the payment went through and I then contacted Uber support to reverse this transaction. I was stonewalled by customer service — they stated that they could not refund me as was more than 48 hours since the payment issued. I asked where on the support portal or TsTcs states such a rule and was completely dismissed. Very disappointing as I’ve spent a lot of money through the years with this app! I have since deleted and will never use again 🤌.Version: 3.474.10002

Sharing details with wrong peopleI actually made an account with Uber years ago but haven’t used it for a long time. I re downloaded the app 2 weeks ago and used it for a one off trip. Last night, while I was asleep, my bank notified me that 3 payments had been declined, for Uber * cash, for £225. This was not me. I see that identities etc are shared with other companies when looking at the info below, so one of these companies may be involved in fraud. I have never had this problem before and do not believe this is a coincidence. It wouldn’t let me delete my payment method on the app, only change the bank details, so I’ve had to sign out and delete the app and hope I do not get money taken out of my account, from whoever is doing this. More privacy and checks need to be done by Uber. However, there was no issues with my trip, I was slightly charged more than what was predicted but I knew that was the case, but I was charged waiting time, the driver didn’t wait at all and this extra money got refunded to my Uber wallet straight away. I didn’t see an option for it to be refunded to my bank account annoyingly. Driver and car was fine..Version: 3.539.10003

Can’t get refundI downloaded Uber about 5 months ago, just to see how much a delivery would cost, and then I deleted the app. Just recently I checked my bank account, and noticed a $9.99 purchase for Uber One, which is weird, because I don’t remember ever signing up for a subscription. I thought to myself, “Well, that’s weird, but I’m sure the customer support at such a large corporation must be pretty good, I’ll see if they can help me.” So I look up the number for Uber support, and to my surprise, I wasn’t able to find one. I was told to redownload the app, and use the in app customer support, which is what I did. I explained to the representative my situation, and even mentioned how I’ve never taken an Uber ANYWHERE, and have never gotten a delivery. Yet I was told again and again that they were only able to refund the current month, and the previous month, and that every other charge would remain, which is absolutely ridiculous. I understand that $30 is nothing to a massive company like Uber, but $30 is make or break for me. It seems like nobody will listen to reason. I’ve been conned out of $50, only to be refunded $20 and get treated like that fixes everything, and that I should be thanking them, despite not returning the other $30. I just want a refund for a purchase that I CLEARLY didn’t intend to make. I’ve never had this issue with ANY other company, and this is such a poor showing from you, Uber. Somebody please make this right..Version: 3.592.10003

Gross misuse & sharing of rider user informationHaven’t even opened Uber app in a months but had an Uber driver pinpoint my exact location and try to coax me into car. He showed me my information onscreen for a booking . After saying I wasn’t the right person & getting the hell out of there thought it was very odd he took off & not wait for the right person if it was a genuine booking . Tried to report to Uber who told me to contact their special police operations unit especially set up for Uber Australia which of course doesn’t exist. Then told me I could only confirm activity against my account if police here put a report request into the Netherlands! Claimed they where in Australia but calling me from numbers routed through Paris. Seems pretty obvious with other information best not to disclose here that it appears Uber are trying to make sure they don’t loose money on their 20% off if they don’t arrive in 5 minutes campaign by stalking customers locations 24/7 overriding their own location settings based on typical trend start/end trip locations. Sure you’ll get an Uber in 5mins because seems Uber are tracking you’re every move with cars lurking & watching you to be right there if you book a ride!!! Creeeeepy..Version: 3.336.10001

Uber drivers are unprofessional and Uber charged my credit card even I didn’t rideUber can’t be trusted anymore. Most drivers are not experienced n cancel the trip most of the time. Drivers are unprofessional and they have no sense of location. Today I needed the Uber but the Uber driver cancel the trip because he couldn’t find my location. The location was in the intersection. How he couldn’t find such an easy location. Lol. The driver intentionally cancelled the trip. Very unprofessional. Also, Uber charged me from my credit card full amount for the trip $31 n not yet refunded. Later, I had to take a taxi to reach my home..Version: 3.328.10001

Misleading advertisingPromo code discount for the first free ride advertised on Google Maps isn’t working. Just misled me causing to download the app and create an account..Version: 3.434.10005

The worst customer service you ever!Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do..Version: 3.268.10002

Cancellation feeOn Sat night I requested a ride to K-road in Auckland. The street was very busy and trying to locate the car that had been assigned to take me home was very difficult as everyone was looking for their vehicle too! When I did manage to see the license plate of my vehicle on the opposite side of the road, the driver continued to drive and turn the next corner and to my dismay I got a cancellation notice and was charged a $10 fee. There was no phone call from your driver as I have had in the past with other Drivers, so I really don’t feel that I should have been charged this. Even the next driver that I requested gave me a call to tell me he was on the other side of the road..... Not impressed!!.Version: 3.336.10001

TREATS THEIR CUSTOMERS AWFULLYI’ve had the same issue with Uber for 3 YEARS wi and I have contacted them tens of times and have never gotten the issue fixed. Was told 5-10 different reasons my account wasn’t working, my billing address, my card, my account, then this month I emailed again and I have been told they will now permanently deactivate my account due to a breach in terms and conditions. I’ve used Uber 1 time and had 5 star review, 3 years ago. No fraud. No issue. Uber support team were absolutely useless and actually cried on the phone to one of them, due to the fact I’m moving to a big city on my own next month and need a reliable taxi company for my safety, they told me they can’t tell me why I have been given a LIFETIME BAN, can’t allow me to lodge a complaint, and can’t tell me why I have breached terms and conditions. I know for a fact that I have never ever ever breached any terms and conditions. There has clearly been an issue in their system and the outcome has been me receiving this ban. Am absolutely APPALLED by the way I have been treated by this company and will be telling everyone I know not to order any more Ubers..Version: 3.468.10001

HORRIBLE CUSTOMER SERVICEUSER BEWARE . It is physically impossible to get in touch with Anyone at customer service with this company . My driver took a different route then expected because he didn’t want to be stuck behind a train and UBER CHARGED MY VISA 100$ . So a 30$ ride turned into 100$ . They said it was just a temporary HOLD on my card then refunded me 50 cents for the ride . Watch out for this company for extra charges . Check your visa statements . Support your local cab company . Didn’t think Uber would rip off its users . Out of all companies.Version: 3.456.10005

Response to driver commentSorry Garry but you are there to provide a service to the paying customer. It is not a social interaction unless they want it. People ride Uber or Taxi to save time and to get things done in the trip they can’t do on a train. If they want to talk the whole way to their friend it is their choice as the customer. I acknowledge it may seem rude and I myself would not behave in this way but not everyone has manners. I’m a driver also. I follow the lead my customers provide when getting into the vehicle. If they chat I chat also but always keep it professional. I was an Uber passenger in May and on a long journey home and welcomed the chat from the friendly young driver until he became unprofessional and my trip in the front seat was uncomfortable and upsetting as he spoke inappropriately to me a passenger who could have easily been his mother. My son would not have been happy if I told him what he said. I live alone and he knew this because he cunningly asked in what seemed like passing time when he was scoping my domestic situation. He had my address and offered to come back some time for an experience with what he said “a beautiful older woman “. My work had paid for the Uber home otherwise I would have gotten out. It’s drivers like this and experiences like this that cause passengers to keep to themselves..Version: 3.573.10001

Vancouver BCDo not use. Very lazy drivers. Average 30 minute wait for a driver to accept a job. Canadians are very lazy..Version: 3.474.10002

Horrible customer serviceI would like to address the false advertising on the Uber app for pricing. I understand that when ordering an uber that the timing is what determines the price, however, for the scheduling an uber option, there should be more clarification on how much the price can range. Giving a price range that only shows a 7 dollar price difference does not encapsulate how much the uber can actually be. Also, not only that, but when you schedule an uber, you are not allowed to see the actual price of the ride until AFTER you take it. If I schedule an uber that ranges from $13-$17, I expect the ride to be around that price then, maybe even a little higher, but not much more than that. There should be an option to see the actual price when the driver is on his or her way because if it is going to be too expensive, I would rather cancel it and pay the cancellation fee than pay an absurd fare. If I schedule an uber some time in advance, I should realistically be able to see the price of it when the driver is on the way so it is fair. It is not ethical to have the app designed this way with no way of seeing the real fare of a scheduled uber before taking it. I have not had any other issues with this service except for the lack of this quintessential feature. Also I won’t mention the lack of customer support... I can’t even email Uber a complaint..Version: 3.420.10007

Estimated arrival time needs to improve!So we’ve been using Uber a couple of times a day whilst on holiday in the US. Literally every single time the estimated car arrival time is out by a great deal. Just now when confirming a trip, we did so based on the 4 minute away estimation of the nearest car. We waited outside our hotel for more like 14 minutes before the car actually got there. First the time went up to 5 minutes then to 7 minutes, then it just stayed 6 minutes for a few minutes and slowly started going back down again (not in a real-time minute counter but Uber’s much slower minute counter). There wasn’t really much traffic on the street so I don’t understand how can the estimation be out by this much. I would much prefer to know the actual estimated arrival time as opposed to standing by the road like an idiot. I definitely would have dried my hair this morning if I knew about the extra 10 minutes wait time, instead I was standing on the windy roadside for quarter of an hour with my wet hair. And this was pretty much the same with each ride ordered I’ve the past 10 days. Anywhere between double to triple the amount of estimated car arrival time we had to wait, not cool. Please make your app more accurate. For now I’m going to switch to Lyft for the last 4 days if our trip and see if they do a better estimation job. It’s just a shame as otherwise Uber would be a service I’d use and recommend more....Version: 3.347.10001

‘Payment Method’ IssuesAfter using Uber very frequently with no issues or complaints, I could no longer book rides as the app said “Payment Method Unavailable”. We deleted the card off the app, and re-entered it, with no luck. The same message appears every time we try to book a ride - the rest of my family use their own separate accounts but we all use the same card, and none of our accounts work and we are always given the same message. Adding a different card made no difference, it still said “Payment Method Unavailable”, when there was nothing wrong with either card. After contacting Uber, we were advised to deactivate the accounts, and leave them for a month - then try again. After the month, there were no changes made, and the same message was showing up. Customer service is terrible and there were no effective changes made. No longer using Uber due to this issue, and have found much better alternatives, that actually work. Would not recommend Uber to anyone and will never use it again..Version: 3.371.10002

Uber ride works well but I don’t want Uber Ears shoved in the same appI was forced to update Uber and then update my phone. There is a separate Uber eats app but Uber has also forced Uber Eats into the Uber app and you can’t turn Uber ears off or stop Uber Eats notifications coming at 5am from the Uber app. Until you either get rid of the unwanted Uber Eats from the Uber App or allow Uber Eats to be turned off - especially the unwanted push notifications from Uber Eats that wake me at 5am while allowing the push notifications that I need for a ride, then this app gets a poor rating..Version: 3.522.10001

Never wasting my money with them again. Thieves.Only left one star to write this review. I’ve rarely had an issue with Uber rides, this is primarily about Uber eats but unfortunately the two are connected to one account. I stopped using Uber eats for a while to save money and kept getting spammed with emails despite unsubscribing. I then decided to use Uber eats twice yesterday and had issues with both orders. The first one the food was spoiled the second never came. I did order late at night so my phone was on silent and missed the delivery person’s call despite watching the app closely to see when he arrived and showing up at the door when the app said it was here. I was sick and ordered soup so this really made my night worse as I did not have it in me to cook so I ended up going to bed hungry after already feeling like garbage. There was no one out there and no food left at my door. Sure someone could’ve stolen it in the seconds it took for me to check my door (I live in a city) however our block is quiet and I’ve never had food stolen before. It seems to me the delivery guy kept it for himself and because he called me twice and I didn’t answer he then got free food on my dime. They refused to refund me for this reason. I’m never using this service again. If you do, make sure you’re outside before they get there and answer your phone when they call or risk throwing your money away. Criminals..Version: 3.547.10000

Cheaper than Lyft with not much discernible difference that I can seeAre usually have a car, so I am not as familiar and have not use the app as much as many others probably sending a friend or having someone picked up more than anything. I will say that they are less expensive than Lyft alternatively and they do a good job of driving and getting you there however, do not make my mistake and wait to try and go get beer until there’s only five or 10 minutes after pick up because they will cancel or will find out that I have a gate with codes to punch him and sometimes Paideia and I’ve only taken about five Lyft rides and five Uber rides so I can tell you it’s happened a few times although I will say I have preferred Uber every time because I like it and that’s what she did with Uber except for the times when I have sent people and I don’t know how the drive went I would give them five stars on safety. Just if you’re in Dallas and you need to go get beer get your Uber and over with before 1130 something like 1115 or 10 o’clock to places are closing earlier these days so I would even suggest after work or 7 PM or something and schedule of the trip back if there’s nothing else because that’s always fun to do from the backseat when you don’t have your reading glasses lol. Happy Holly- Days!!!!.Version: 3.539.10003

Awful response to horror driverToday we were told I am banned from the app with no more response due to the following incident. The driver has had 0 consequences so beware!! We ordered an Uber home when I asked to pull over as I felt ill. The driver declined until my partner insisted. Despite being asked to leave with full fare paid the driver did not and demanded cash from my partner saying I was sick in the car which I wasn’t. Uber sent me his pics and there is no evidence of this, despite this paid the 80$. The driver threatened to call police but did not, he called another driver and they both yelled at my partner for cash until we both left. We caught a second Uber home without incident. The next day we were told I was banned as the driver said my partner assaulted him physically according to Uber which is completely untrue. We reported the false accusation to police and provided Uber with the report number. Didn’t matter to Uber banned any way with no consequences to their driver. Horrible driver, horrible customer service. We are not the type of people to do this to a driver and are considering taking this to the ombudsman. We are also considering taking the driver up court over his false allocations and fees. In my opinion this company has no regard for its regular customers and no support if you get into trouble!.Version: 3.454.10001

Uber tricksGuess what, Uber is manually controlling trip requests now, that means the closest driver do not get the trip from the closest passenger requesting, passengers would have experienced that, that they often don’t get the closest driver. Price surge on Saturday and Sunday mornings are not due to high demand, but due to the lack of drivers in the area, (Drivers normally work Friday and Saturday nights till mornings then go home for rest, Uber sees that there’s not many drivers left in the city, Uber surge the area they want to, to get drivers and make the passengers pay for it, that’s why surge disappears when driver makes it to surge area, once Uber knows there’s enough drivers in that area, Uber make the surge disappear, you as a driver see surge is gone and left waiting for hours without getting any trip but you don’t wanna go home, ever wonder why? I will leave it to you. Now for the passengers; there are always more drivers available in the area than the trip requests made by passengers in that area, yes any time anywhere, you as passenger are paying more for nothing. I have to be honest Uber does not do this all the time, but at least 80 % of the time. There’s so many other tricks they play like geo fencing, constantly sharing your data etc, As a human being i had to share some of their tricks, you want cheaper rides but constantly giving away your freedom, your future and your kids, just like once upon a time the bankers fooled us and now we are stuck..Version: 3.307.10001

There’s some major bugs in the appI have contacted Uber many times to escalate an bug in the app. From minute to minute when you refresh the app, I have experienced up to 300% increase in price. The only way to get the app to work and update the pricing is to close it, open it, close it and repeat for 5-10 min. There’s a clear glitch. I’ve taken screenshots to help them fix this issue and provide proof, however their customer service team notes it’s a surge even though there’s no surge at the time. They keep giving generic responses instead of as escalating the issue so it can get resolved. Very unhelpful and sub par response from Uber. Their customer service team needs to receive much needed training..Version: 3.389.10002

Too easy to accidentally cancel a rideOverall, I love Uber, and the app works well. However, last night in Atlanta, I experienced an event that was exceptionally unfair to the driver, shouldn’t have been able to happen, and Uber completely misunderstood the issue and refunded my money instead of solving the problem. I took a trip from a hotel to a grocery store and bought one reusable bags worth of groceries, including some bottles of water, so it was rather heavy. Hopped in the car, about halfway into the short trip I tip the driver. Once we arrived at the hotel, I had to kind of wrestle with the groceries to get it out of the back of the Tesla model 3. I grabbed my iPhone off the backseat, and since the Uber app was open, I inadvertently canceled the ride. I didn’t realize this until I got into the hotel and was going to rate the driver. The driver had already left the area. I contacted Uber on the help portion of the app, and I received an email asking me for more information. I detailed the story, and this morning I had an email saying we’re sorry you didn’t make it to your destination, and we’re sorry that you were unsatisfied with the driver. It refunded my money. So, the problem was not addressed, and the driver got shafted. The app needs a little bit of finessing to have a two-step cancellation process so that grabbing the phone Kent accidentally do it. Thanks..Version: 3.558.10000

Disappointing as it grows bigger.It was good. Sometimes it’s the better transportation option. But nowadays since the prices have doubled at certain times due to ‘increase in demand’ a taxi is better or even the bus. Just annoyed that from where I am it use to be around $30 to the city but cos it doubles I now would have to pay approx. $70. The taxi’s don’t even charge that much. Just disappointing that this was supposed to be a better alternative but I have to make it my absolute LAST option if I absolutely cannot find any other means of transportation, even then I don’t think I’d still be desperate enough to use Uber anymore. The amount of times I’ve had to cancelled trips because drivers would stay in the same position for 20 mins with no movement to my location. I understand they may be caught up, but I have places to be and 20 mins waiting WITHOUT knowning if they’ll come is ridiculous and I can’t even get refund because it has to be cancelled within 5 mins. I’M SORRY for not knowing that would happen 🙄. The next thing is the fact THEY DON’T look for drivers NEARBY! All my requests have been given to drivers 15-20mins AWAY from me so I’d have no choice but to wait or CANCEL only to request again but have THE SAME PROBLEM AGAIN BECAUSE THE DRIVER ACCEPTS IT AGAIN SO I’M HAVING TO STILL PAY A HUGE SUM OF THE CANCELLATION FEE!.Version: 3.416.10004

Trip to South Health CampusDriver got lost. And didn’t apologize when I said I’d be late for my appointment. Not pleased. This was my first Uber experience.Version: 3.327.10002

Not happySo the other day I bought a ride that was $35 but when I scheduled this ride they came early they came 10 minutes early when I scheduled it for 820 they came at 8:10 we didn’t leave the house till 820 because we scheduled this ride for a certain time for purpose and then when we went out to ride our Uber he charged us $42 for weight time fees when we were in the car but 820 as our schedule ride was supposed to be so I texted over and asked Uber for a refund they said they gave me a refund but I haven’t been given a refund so they’re lying this is so unprofessional and I’m not happy they obviously don’t communicate and this is just very frustrating because I have a set amount of money for an Uber for it to change price when I’m out of the Uber this should not be ok and not happen I understand that some people do take a while to get in the Uber but in this case we scheduled our ride at 8:20 we got in our ride at 8:20 though it’s the Ubers fault for coming early on our scheduled ride we told him to come at a certain time not 10 minutes early so that should not be our fault and we should not be charged for that he shouldn’t of came early..Version: 3.489.10005

Beware of clean-up fee scam!I had been using Uber sporadically on work trips (somewhat nervously), but in the last few months I started to use it more regularly to help a friend with no car get home or to work. However, the last ride was disappointing and followed by an unexpected and utterly unwarranted clean-up fee. First, the driver tried to drop her off at a nearby intersection instead of at her house, even though it was late at night. The whole point of getting an Uber was to get home safely, and riders shouldn’t have to ask to get dropped off at the actual drop-off location. Then in the morning, we were horrified, outraged, and baffled to see that a huge cleaning fee was added to the fare. I had been on the phone and texting her before, during, and after the trip. She did not vomit in the car, nor did she even bring food or drinks in the car. She left the car in the same condition in which she entered it: mess-free. Moreover, I still have a 5-star rating, which wouldn’t make sense if my friend had left a mess in the car. So…riders, beware! It wouldn’t occur to me to take pictures of the car before and after, but maybe it is necessary to take such precautions to avoid scams. It is unclear how long it takes Uber to follow up on disputes or how the process works, and it isn’t easy to get hold of someone instead of an automated menu. This is on top of an earlier ride in which a different driver shared his racist views..Version: 3.517.10004

Customer serviceLast time my driver made a dangerous drop off without fully ready to brake, and turned out he almost released the brake while i was still walking one of my feet out of the car. It was pretty unexpected stop I would say. And the customer service unlike DiDi, didn’t ask for any apologies initially and didn’t positively admit their mistakes or give a coupon like DiDi which impressed me a bit. This time the driver didn’t even read the updated drop off destination, and he dropped me to the opposite street which made me walked extra 5 mins to the destination I wanted. He insisted that it was the right one, and I can see the fee already raised another 5$ due to new fee changed by time. But the drop off location was still wrong the same one. When I reached out to customer service this night earlier after I received bank notification that another Uber ride fee is pending…?????? Like a couple of hours later? Who gave you the right to use my bank transfer? It’s not even an hour after the ride. It’s not my responsibility to do wrong drop off ok. And when I reached out just now, one of them called GAURAV simply ignored my feedback and my photos of bank transfer, and my broken skin after falling because the drop off was not safe when walking into pedestrian way. Omg the training was a thing..Version: 3.558.10000

ScammingMy grandmother and I just noticed in our bank that Uber is doubling charges. 11 charges in one day they are scamming our money..Version: 3.422.10001

Twice the price of competitionEven with an Uber One membership, it’s frequently bordering on twice the cost of comparable apps, with similar quality of drivers and cars. Indeed, competition is usually well below even the lowest Uber Pool price (which would only be triggered if you’re sharing with other riders, otherwise it’s higher). Uber is obviously trying to justify its multibillion dollar stock valuation by relying on customers being too lazy to shop around for fair value. The strategy appears to be working as prices have become sky-high, often 50 dollars or more for a 20-30 minute drive. Update: If you do get a Pool ride, prepare for a long delay. I just had a driver mess me around because he clearly didn’t want to drive Pool and was hoping he would cancel. (I was sneakily charged a cancellation fee which I had to dispute. I couldn’t give the specifics via the app since it’s not a safety issue – they reflect badly on his behaviour, but since ai can’t report it, that driver will likely keep being a nuisance to Uber riders.) Then after he finally cancelled, I got a Pool which took 55 minutes instead of the 30 minutes a private trip would take. Booking a private car with the competition would have been only a few dollars more than that, but booking a private trip with Uber would be double..Version: 3.604.10001

Worst driver!Some how the street I was heading it didn’t show up on the Uber app map so I just put the suburb and as soon as I was in the car told the driver that, and to not to worry because I knew where I was going so I will indicate the way while we where in Brookvale. At least he new that suburb to go but to my surprise, next block he was going to turn right which I kindly said please continue straight, I have no idea why the GPS is showing you that way and he reply very angrily if I new where I was going or not? because he’s GPS was showing other thing, to what I calmly reply yes, I told you so when I was in, and then he try to turn left to the other line in order to go straight, he did not see a car coming and we almost crashed, so he got even more agitated, hit the dash board with his hands, very hard and I was seating next to him as I had to sit there as his car has only 2 doors, so being so close to him, seeing him so angry and hitting the dash it really got me scared! Kept my calm, kept giving the directions and thank God it was closed! I’ve couldn’t survive a long trip with him being angrily and hitting the dash board and Who knows what else! Have used Uber 3 times know, first 2 times got very nice and kind drivers, but this one pathetic!.Version: 3.345.10001

Not a valid or responsible choice....The app said a ride was on the way for an hour... we actually waited. Only wanted to go from Richmond Hill to Aurora at 12am... Apparently the civic address was "unrecognizable" Anyways the Cab company found us fine and within 12 minutes of us calling. Wouldn't ever use again....Version: 3.261.4

Non existing customer servicesAfter arriving at our destination we realised that we left our bag with documents behind. We kept calling the driver over and over for next several hours but he did not respond. We got in touch with Uber and they “got in touch” with the driver but he “didn’t” find anything. We asked them to look again as we were going on a cruise and needed our documents but they came back to us saying that there isn’t anything that they can do. We missed our cruise. Once we found hotel and settled in we remembered that we had an AirTag in our bag. It was clear that bag was on the move and eventually arrived at certain addresses where it stayed overnight. We got in touch with Uber again and told them that we can see where our bag is and gave them the address. Guess what? Suddenly the bag that wasn’t with the driver “appeared” and he gave us a call to tell us that he is bringing it over! Not only we missed a cruise and it could have been easily avoided as we had 2h to get our documents back but we had to spend extra money on the hotel. I believe that customer service agent never bothered to get in touch with the driver rather than him lying about the bag. Thank you very much uber.Version: 3.532.10002

Abysmal support when there is a problemThe ability to get help when there is a problem is outrageous. It is difficult to begin with to find help options that aren’t generic articles. Then when you can write to someone, the quality of service is deadly. I am, ludicrously, trying to tip a driver after a trip when the ‘pop up’ in app has disappeared. Not only does this appear to be impossible to do in app, via email or via web, I’ve asked for support and have had a couple of generic, bot written, emails telling me to add it in the app, via email, or via their site with no information on HOW to do this given the complete absence of these options is why I asked for support to begin with. I’ve shared endless screenshots of what I’ve got to outline the problem, and the support team have now begun marking my problem as ‘resolved’ without answering me to get it out of their queues presumably. Hilariously this always pops up with an ask to ‘rate my support experience’ which when I click on it leads to the messages and a pop up box asking whether I still need help on this issue or something else - not really a rating. Tearing my hair out - this shouldn’t be rocket science!!.Version: 3.373.10001

Super ScammyAwful customer service. Left my phone in the car, the driver ignored our calls through the app until we marked my phone as lost through find my iphone. Only way to get it back was to pay their scam driver $250 or he wouldn’t deliver it, when they specify it’s only $15 to return a lost item. Reached out to uber and they refuse to do anything about it because I didn’t book the ride. Update - Uber ended up contacting me about this review, but after submitting the info over 2 weeks ago i never received a response, and neither did my friend who booked the ride. If you feel like spending a night out fighting with a driver to pay an outrageous price to have your belongings returned, this is the app for you!.Version: 3.539.10003

Uber driverMy wife and I were in Lille France for the great Braderie antiques fair 30th of August to 1st September we couldn’t take our Motorhome because there was height restrictions on car park barriers so we decided to use Uber who we always use all over Europe and have never had a problem with except yesterday Sunday 1st sept our driver bidal picked us up at a campsite at Aubers about 30 kilometres from the Antiques fair we paid asking price and he said he would come back for us because it was a nightmare with cancelled buses etc, we agreed a price of 30 euros and arranged a place to be picked up and contacted him for 45 minutes telling him we were waiting outside Novotel hotel and he just didn’t reply with one text message or did he answer his phone no matter how many times we tried he just stranded us there after 50 minutes we had to walk about a mile to the metro get a long tram ride to Saint Philibert then phone for another Uber car which came swiftly the drivers name was Honourae who was great and understanding. It took us nearly two hours to get back to base where we missed a dinner engagement. We think Uber should vet there drivers a bit better. We also think Bidal realised he wasn’t going to make enough money with what we agreed on so he couldn’t be bothered. Thanks Bidal you ruined the start of our holiday. VV.Version: 3.366.10001

The worst customer service I have ever encountered + use the worst taxi companiesAbroad, Uber have linked to the company itTaxi to rely on for requested trips. This company has the worst online reviews of any company I have ever seen, full of reports of scams and even physical assaults. My personal experience involved a scam of 27 euros that Uber will absolutely not help me with, even after charging my card. Despite arranging the journey for you and charging you directly, Uber claim no responsibility. I placed 3 phone calls to Uber and two messages via the help centre, and each time I was given no help. The man on the phone actually hung up on me, quoting “there is nothing further I can do so I will be ending this call”, similarly both messages in the help centre were given “we will stop replying to this chat since there is nothing further we can do”. How is that customer service at all? In no sense was I given any form of help, I was simply ignored. The advisors in the help centre all offer different forms of advise and no one is cooperative. One person says my details of the trip will be forwarded and the other team will help, the next person says they will not be forwarded, then again someone else says they have already been forwarded, then finally someone goes they have not been. What sort of customer training is this? Just beyond appalling..Version: 3.577.10001

A. GattaI was involved in an incident where I felt I had to leave the car before the journey started. As soon as I left the car I realised my bag was still inside. I went to open the car and the driver began to drive away. I said “I’ve left my bag” but the driver (having clearly heard this) continued to drive. I sprinted after the car for at least 100 metres in slow traffic. For the most part being right next to the driver. Shouting at the top of my voice “my bag” he just looked at me and drove away. At 4 am I was stranded with no wallet or house keys. I called Uber and after 2 hours of being on hold or cut off. I was finally told it was being treated as a lost item and the driver had 72 hours to return my belongings to an office where I will have to go to collect them. I was charged for the booking. I’m still currently without house keys, wallet and car keys and it seems Uber have very little sympathy in regards to the situation I am in because of one of their drivers. No one I speak to there after the barrage of phone calls I have made. Seems to actually care. They are just bumbling on about procedures and such. I am appalled at their reaction to such a serious incident. I hope people are aware that Uber will immediately try and cover themselves if a partner/driver’s behaviour results in loss or damage to their customers’ property..Version: 3.352.10002

Use at your own risk!I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride..Version: 3.371.10002

Frustrating experience!!!!!!!!!!I used to love uber but now I HATE IT! The first one was when they charged me waiting time when in fact I was the one who waited for the driver. The second one was when they dropped me too far from my house, I asked them if they can at least drop me much closer because it’s raining and I am pregnant but the driver refused. He said they not allowed to go in because it’s a shared driveway. And the last one was when my account has been hacked and got charged multiple times in my account. I emailed them but they response only once saying someone is sharing a payment with me. I don’t have any transaction with shared payment to anyone. My baby was at the hospital that time and it really caused me too much stressed . I would never used uber anymore!!!!!.Version: 3.376.10006

Poor quality app from a dishonest companyThe app is very unclear with how to cancel the ride. I had planned my ride 20 minutes ahead of pick up and only 5 minutes before pick up, a driver has accepted my trip and the app instantly set to surcharge app without my approval. I was charged more than 2x the normal fare and when I contacted customer service about it, they only refund 25% of the price that I did not approve. After contacting customer support over the course of 2 weeks, they only refund little my little, nothing close to refunding the entire surcharge. They just want to waste your time to make you give up and keep your money..Version: 3.356.10001

Payment problem?I just installed this today and i entered in my paypal account and my debit. Once I try to book an ride, it says update payment?? or wrong payment.Version: 3.260.3

Horrible...ive already switched to lyftI requested a trip for the 11th and the driver drove 10 min away from my house🤦🏽‍♀️so i ended up canceling the trip so i could call another one. Uber took out over $30 in 4 payments from my account as a result of me cancelling the one trip. There were 4 different payments taken out for 1 cancelled trip and noone else used my card or had access to it. Uber keeps sending me the same message when i contact them in the app saying its an authorized hold and ill get it back? But my bank has told me these are charges and not authorized Holds like what was stated. As well as the fact its been days and all theyve done is refund me 19 cents for a waiting fee from a previous trip (which i never asked for?) ...a hold doesnt hold for longer than a day as stated by my bank and today is now the 21st. None of these payments have been returned yet and i took no trips that day. It was a cancellation. They cant explain why i got charged 4 times for a cancellation and theres no customer service line to actually talk to a real person and get this resolved. im reporting this to my bank as fraud so i can get my money back and I encourage everyone to check their bank statements if using this company because just reading the reviews this is a regular thing for this company. A bunch if thief's smh.Version: 3.440.10003

Timings a problemI agree with the review I just read - pick up times are a major problem. They are inaccurate. Also, sometimes I want the fastest pick up time possible and when I type in my ride details, some driver 15m away accepts the job and I have to cancel and restart so I can hopefully find someone quicker and the same driver keeps rebooking the job which is completely annoying. There needs to be some mechanism where you can say why you’re cancelling the job - ie. wait time too long - to invite the possibility of anyone else accepting the job or being open to a new, quicker pick up time when another driver is finishing a trip locally or just starting their shift, to be able to pick up the job. Some way of indicating that you’re in a rush would be good !!! Tonight I was in a rush and had to wait 25 minutes for an Uber, from a central London location, where I am sure more Ubers were driving past, but once someone accepts my ride I am locked in. And they were finishing a trip and dropping someone off still. I don’t want to have to wait for that driver, I definitely want to be open to a quicker pick up. And the time was given as, for example, 5 minutes , and the 5 doesn’t go down for 15 minutes and then the 4 lasts for 3 minutes etc. Can you review this aspect ? Thanks. Otherwise great..Version: 3.459.10002

Suffers from terrible billing issuesThe app is very poorly designed compared to NZ alternative Zoomy, or even to Ola. Before a ride is even confirmed, your credit card will be charged the full amount - and if you cancel the ride, there’s no refund. The app doesn’t tell you this, and misleads you into thinking there’s been no charge as it shows that $0 was billed from within your ride history in the app. But checking your credit card shows they’ve in fact taken the full amount and never refunded it. This happened to me at Wellington airport. I put in my trip and nearly $30 was immediately charged to my card. After I stood in the freezing cold for at least 5 minutes and finally got tired of the perpetual “looking for your ride” message, I cancelled the trip and went and got a regular cab off the rank. The app tells me the cost of the trip was $0 - my bank shows the amount they charged was never refunded after waiting nearly a week. Uber lost around $5 billion in the last quarter, but lying about how much they’re actually billing to their customers credit cards in order to make up the difference seems like particularly sociopathic behavior, even by the low ethical standards of American tech companies. Avoid the app like the plague and use Zoomy instead..Version: 3.364.10003

Should’ve been called Pirates of UberBeen a user for quite a long time now and every single time I take a ride, no matter the time of day or the country where I use the service, there is an issue and I end up being charged more. How is it possible that I have anything to do with traffic or road closure and please explain what control do customers have over such a thing or hold any responsibility to end up being charged for it. It is outrageous!! Nobody wants to get home sooner than me, therefore traffic and rerouting ARE indeed an inconvenience for me too. How should I be charged for it? I am the one going the long way to a pick up point when the driver moves it to his convenience and I’m the one being charged for it. The hell!!?!!?? Wasn’t I the one waiting for the Uber? I should be the one charging for the not-so-up-to-date location of the driver. And is Uber going to pay for my cracked iPhone screen that fell on the road when I was literally ushed out the cab? Of course not! Then why on earth should we pay all the extra nonsense that they charge when a price was settled upfront and you’re supposed to have real time info to base the trip estimation on? Uber holds the handle, that’s why. Well, I’m now deleting the app, I’ve had enough of such unlawful and abusive scammers..Version: 3.530.10001

Irresponsible driverThe services provided by Uber through some drivers are terrible. I booked one to the airport and the driver waited 50 meters away from my house although the accurate street address was given, then he waited for several minutes before calling. I couldn’t pick up the call because i was in the middle of something, then I rushed to the door and waved at the car.. the car just drove away, meaning he cancelled the trip in which case I would be charged for $10. I had to then book another one, minutes later it turned out to be the same driver! He can and started to load my luggage. I asked him if it was him and why he left without making another call. He didn’t want to answer and said instead “I’m cancelling this trip now”, the just unloaded the luggage and left! So I had to make another booking. I will for sure complain to Uber the irresponsible and unprofessional driver who put me in a very stressful situation as I got a plane to catch! I will very unlikely book through Uber again..Version: 3.332.10005

Full of Dodgy drivers who just do whatever they wantUber is not what it used to be anymore after covid! Now they have full of unprofessional drivers who: ( below are all my true experience! Why I gave up Uber completely now!) 1. Dropped you off in the middle of nowhere when there was a road block or traffic and they don’t want to waste time on you! 2. Refused to take you to the destination because you changed to a different address 5 minutes drive away from the original one! And the change was made before you got on the car! And you have to cancel to get charged 5 pounds! 3. Dropped you off to a tube station nearby and told you to go by tube and still charged you the same full amount!! 4 having a fierce fight over phone with their wives while driving and when you politely ask them to quiet down they got totally mad and unprofessional at you! 5. Arrived and wait for 30 second then cancelled right at your face! ( think they got a must better rate from another quote ) 6 stopped at 2 minutes walk away from the meeting point! And when asked specifically to come close they refused!!! When you are travelling with an injured friend you both had to walk to be able to get into the car! UBER has unfortunately took a 180 degree turn from being a top class client friendly app to a dodgy app full of trash drivers who probably lost their previous jobs as a homeless!.Version: 3.515.10001

Why is the price keep changing?This is something I’ve noticed in the past couple months that I’ve been using Uber that they keep changing the amount of the ride. There was once that I was taking a $13 Uber home from work It’s normally around this price maybe less but when I got home I was charged 60 something dollars for a 10 minute trip no traffic. I did contact Uber customer support and they were able to refund me but they just keep doing stuff like this like today. Same kind of thing where I was taking an Uber home from work and the Uber initially said nine dollars. I was doing a shared list so another passenger join so I should’ve gotten that 20% off the nine dollars but then instead I’m paying $11 now. Yes that price difference isn’t as drastic as $60 but it still upsets me how the price keeps changing like that it feels like I’m being scammed. and I don’t wanna hear nothing about way time because I never make my Uber. Wait, I am out the door or waiting outside for them. Uber used to be my preferred app but honestly it’s been playing with my card too much and these are just two examples of it happening. I have more examples.. there was a time I just let it happen but I can’t keep doing that. I keep getting scammed and that’s wrong. I’m most likely going to go back to using Lyft more commonly because I honestly feel like the communication is better and the app itself is a little more..Version: 3.598.10000

Rude racist and unfairCustomer service always sides with drivers, very bad service.Version: 3.423.10001

At times frustrating.Uber at times can be amazing as it's a cheap reliable way to travel. Have taken probably hundreds of uber trips now however, recently there has been an issue for me as it seems that there is a constant surcharge every time I want to go anywhere making my journey way to expensive. For example getting to work used to cost £6 now it says surcharge £15-18 because it's popular but that could be a Monday night at 10pm I doubt it's that popular. It's actually become cheaper to just hail a black cab or use conventional taxi firms which is a shame because I really did like using uber before. As well as this I've had a few drivers say it's been hard to find me as when you select where your location is and put the pin down it doesn't matter where you put it on a street the address is always the same just a generic house number e.g. 12 for every house on the street. If uber could sort the pricing problem I would highly recommend them but unfortunately charging almost 3x the usual price has just completely eliminated them as an option for me anymore. A cap on surcharge pricing would be a helpful solution..Version: 3.260.3

Uber driver accepts trip but then wants to do it in cash due to uber taking too much commission.Uber driver accepted trip, when I contact him he says it’s too far and requests to do a cash transaction or to give him a huge tip. I actually checked the trip earlier and got an estimate of $160. I was first charged $245 and then an extra $49 was taken off my account without my permission. It was midnight and I didn’t even know how to do that. Uber driver was very rude and I had to beg to still do the trip. By the time I convinced the driver to just stick to the task and price my parents had lost their wifi connection and were at the passenger pick up. The uber guy then told me it had to be the uber pickup. He then got angry that I had been waisting his time and that I would need to pay extra. With me almost in tears as my father’s got Alzheimer’s and is not easy to travel with I begged the uber guy to go where I said my parents were waiting for him. He eventually did this and found them. If he hadn’t have waisted time to try and cancel the drive and do it in cash and complain about my address I would’ve been able to tell my parents where to go. I think it is disgusting to be treated like this when I pay $85 more than initial estimate and gave a $20 tip..Version: 3.539.10003

Recent changes make it worse!I noticed a couple of changes throughout the first half of the year that make the service significantly worse - for ones the algorithm that used to connect the customer to the driver has changed and now seems to be based on a matching process no longer driven by proximity. I assume this is driven by the wish to guarantee a certain number of jobs throughout the day to drivers, but this certainly happens at the expense of customers (and drivers alike) as I had more cancellations now from drivers where it would be inconvenient to drive into my direction. Secondly the pre booking functions is gone, probably driven by the above change in job-distribution, significantly restrict the functionality of Uber's services. Lastly, I no longer receive a notifications once the driver has arrived, making the 2 minutes waiting time a laugh (I still receive the first connection notification, confirmation of estimated arrival time, sometime (!) the 2 minute warning until arriving but no longer the "your driver has arrived" notification) - please fix this or people will almost certainly consider other services!.Version: 3.356.10001

Worst customer serviceGot uber 2 years ago and had 2 trips within the first month I got it. Trips were fine, nothing happened and suddenly my payment was 'declined' on the app. It had 'removed' my CVV from my card and wouldn't let me change/delete that certain card, even if I added more cards. I deactivated my account and it said if I don't log in for 30 days it would be completely deleted. Waited 2 months just to be sure and logged in and it remembered all my details and card- despite deactivating the account! I had reached out to customer service before deactivating and after , and have had 0 help at all. It is an issue with the app as I have no trouble ordering on the website, you would expect after 2 years they'd fix this problem. It's highly inconvenient not to be able to use the app and after attempts of contacting customer service they do not help at all. I know other people who have experienced the same issue and have received no help from uber. Really horrible customer service, and their overall service has gone downhill. Won't be using uber anymore, along with many let down customers..Version: 3.371.10002

Complacent and expensiveI have had Uber for many years and always considered it to be a better alternative to taxis. Unfortunately, Uber’s popularity has resulted in a complacent approach to its service which has ultimately led to its downfall in quality. Drivers are no longer friendly, careful or respectful. You can expect to regularly receive cancellations after waiting 5-10 mins for a booking and, more recently, a note to say that Uber was unable to find you a driver. Uber has also increased its prices over time and is now more expensive than its competitors. A sad development for Uber after many years of success..Version: 3.513.10001

Uber’s gotten a whole lot worse*EDIT* It’s nice to know that Uber like to regurgitate its replies as a ‘one size fits all’ response. However, it doesn’t detract from the fact that we had a deeply horrible experience. As someone travelling home alone, I found my driver to be aggressive and intimidating. I can give you his details, Uber, but it’s made nervous about using your service again. Couple that with the fact you can’t get one. So it’s almost a loose- loose situation that I don’t want to find myself in. I use a black cab app now, it was such a personable and safe experience. Nuff said. ******************************** It’s weird, since the whole ‘getting rid of Uber’ thing in London, then the subsequent reversal of plans, Uber’s massively gone down in terms of service/price/time efficiency. Everyone I know is saying it. I ordered an Uber X this evening and waited 20mins, 5 different drivers popped up. Then nobody ever turned up. It never used to be like that. I hate to say it- black cabs are safer, more reliable, quicker and are THE SAME PRICE. Sorry, not hard to argue. Also, the last two times I’ve been in an Uber, the guys been nasty and weird. It’s a shame because there are a lot of hard working Uber drivers out there. Still, wouldn’t use anymore. I don’t trust it and it’s takes way too long to use..Version: 3.285.10003

UnsafeI generally have positive experiences however there have been a couple of time where I have felt unsafe. I am a woman who often travels alone at tonight and getting an Uber is often a safer option, or so thought. Tonight I booked an Uber. I messaged the driver to confirm my pick up location. The driver went to the opposite side of the road a block away from where I was. He made ME find him. He was very unwilling to come to me. Stupidly I still got in his car. He immediately abused me and berated me for him not being able to do a u turn to take me in the direction I wanted to go. I felt safe. I demanded he pull over and let me out. He screamed abuse at me. I got out and I was charged $10! I contacted Uber immediately and spoke of the situation and asked for a refund as I am or paying money to a man who abused me and could not fulfill his professional duty! I am still waiting to hear back from Uber! This is something that us insetting, I should get an immediate response in situations where a passenger feels unsafe. I should also get a refund as paying for abuse is unacceptable..Version: 3.357.10002

Mediocre support and serviceIf you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again..Version: 3.342.10000

Non existent customer serviceI waited 15 mins for my driver to take me to airport. No problem - that’s the wait it indicated. Problem is when the driver arrived she denied my trip, claiming she didn’t know I was going to airport when she accepted my trip. When I told her I would miss my flight if I had to wait for another driver she didn’t care, she just repeated “I can’t take you to the airport”. Two problems with this situation: 1) why doesn’t Uber tell drivers the destination of their passenger before they accept the trip and make the passenger wait 15 mins before denying them??? 2) when I tried to file a complaint against the driver there was absolutely no way to do this because it wasn’t logged as a trip in my history (due to the driver denying my trip at pickup). There is zero way to call somebody or even email somebody unless it’s tied to a trip in your history. Just another example of disappearing customer service. You waste tons of time on the app trying to find a way to talk to a human (novel idea) to only find out there’s no way to do this. Why doesn’t Uber just admit upfront on the app “we won’t talk to you unless it’s about a trip in your history”. Thanks Uber for a stressful morning and nearly missed flight with no way to make this complaint. Barely made the flight after running through the whole airport and arriving at the gate in a sweat…. Technology is great but with poor or no customer service, use at your own risk…..Version: 3.580.10001

Started off good but went downhill fastI started off loving this app and now I’ve been using it for more than a year and it gets worse and worse. My first problem is the ETA of an Uber. When you request a ride it tells you the least amount of time you will wait but when it finds you a ride its 9minutes away. This morning alone I had to cancel 3 trips because they were more than 7 minutes away and by the 4th request an Uber was just 2minutes away. Why couldnt I get matched with the closest uber first?? Then my next problem and probably the worst is the Uber’s navigation. One example was a trip i took from the bronx to Yonkers and the navigation led the Uber all the way downtown to 138th street to then loop us around to go uptown to 231st. How? When I could look at the GPS and find several other routes that were quicker and less of a hassle. And finally, i want to mention that i dont even use the pool option anymore because it feels like taking the bus. I sat in a pool once and before I got to my stop we picked up and dropped off 4 other people. I wouldnt have minded if it was on the way to my destination but it was so out of the way I considered getting out and taking the bus. I have to take alot of cabs because of work and I’m always disappointed with Uber, if I had a better option I wouldnt use this app anymore..Version: 3.381.10002

Avoid until the apps many bugs are fixed.The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting. Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter. Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot..Version: 3.282.10000

Worst of the BunchSure Uber has become the ubiquitous alternative cab co but they are far from the cream of the crop, in fact I just hate using them unless absolutely necessary! Drivers never speak English, the fares jump around like crickets and they screw their drivers around... Lyft for me thanks!.Version: 3.329.10002

DisgustedUsually I love Uber but my experiences recently have changed my mind. I used Uber while on holiday in Albufeira and was pleasantly surprised at the low rates, little did I know the low price was paralleled with low customer service. I ordered an Uber after a night on the strip with my friend. She has cerebral palsy and has difficulty walking. All we did was get in the car and Manuel our driver shouted “get out!!”. I have never been so confused and apalled in my life. We are used to people being disrespectful towards us and making rude remarks but never have we ever been denied a service that we paid for. I asked him why he wanted us to leave and all he did was shout at us again and again telling us to get out. He drove us to the end of the strip and threatened to call the police if we did not get out of his car. I was fuming and told him to call the police as we had nothing wrong but we got out anyway to avoid further issues as he was being very demanding. Then to put the cherry on top he proceeds to drive as if we were on our trip and charged me €4.88! I was not aware that we had to pay for harassment. Maybe things are different in Portugal. I am trying to report the issue to Uber and am having great difficulty so have decided to leave a review and maybe that will get me my Euros back..Version: 3.356.10001

Cancellation land!If the App looks great and is easy to use, if the concept is great and the prices perfect (for usage in London mostly, even when prices are bumped up in high demand times), the App uses a lot of battery (I run an iPhone, with a new battery) when searching for a driver and it is not uncommon to have the drivers cancelling. This happened to my family, friends and me on many occasions, last night once again, few cancellations in a row, which can leave the person ordering in a very, very awkward position (as it happened many times to ladies family and friends, or me). This sounds like a small issue, yet, when you rely on a safe means of transport to get home and this happens, it is very enticing to go back to Black Cabs and Minicabs... And if London’s Uber drivers I have encounters so far are always very polite, the cars clean and the service good (with a couple of exceptions over the years), Paris’s one has been a real disappointment (dirty cars, bad driving, no sense of the direction and knowledge of the city and sometimes not even the registered driver). That point of multiple cancellations should really be reviewed, as it won’t be long before we shift to another service provider....Version: 3.322.10004

DisappointedSo far, all my experiences with UBER had been great. Today, however, I was so disappointed that unless the cancel charge is dropped I will never use your services ever again. The last driver was not waiting at the corner as agreed. He waited half a block away behind a few taxis. Finally he pulled out and that was the moment I saw him for the first time. I tried to wave at him but he simply changed lanes and passed me by without stopping. So, I will not accept your cancel charge and will report you to VISA unless you drop the charge. Otherwise I will also tell all my friends about this terrible experience. Also, your driver was extremely rude afterwards when he wrote his messages..Version: 3.363.10002

Scam and no customer serviceI’ve had this app for years and in the last 6 months I have been charged repeatedly for “Uber pass” which I never signed up for. I repeatedly attempted to contact customer service to fix this issue however only on one occasion did they refund me for only one of the 8 charges they have fraudulently put on my card. They told me they would “end my membership” even though I had never subscribed and my subscription was not shown anywhere, but again I would then be charged again and again. Customer service is terrible and your only way to communicate is through bots with automated responses that are often irrelevant to the issue at hand. I had to go to the extent of deleting my account on both Uber and Uber Eats in hopes that I no longer get charged. Not only this but I never actually even received any perks from this “subscription”, despite the $80 odd that I was charged (which as a broke uni student actually makes a difference). I never even use Uber/Uber eats often enough to see any benefits even if there was some..Version: 3.563.10000

Review for DanI have never had an issue with an Uber driver until today. This was absolutely the worst Driver that I have ever had anywhere. It was a very simple drive from the Chicago Western Suburbs to downtown Chicago. My first tip off was that he parked out in the middle of the street to pick me up. Didn’t even bother to enter my driveway. He also had a major challenge with English. I asked him if he understood where I needed to go 6 times and he had a fundamental lack of ability to respond in English. Despite using GPS, he managed to take the wrong direction 3 times. He ended up taking I294 toward OHare vs 88 to downtown Chicago. When got near OHare he exited at Balmoral and told me he was turning around to take 290 to Chicago. Sure, that makes sense, let’s just go back to where we started and waste another 25 minutes. I told him to take 90 into the city and that seemed to only confuse him even more even though the exit for 90 was less than a mile away. I had to provide him turn by turn directions to reach the entrance to 90 despite the fact that he was using GPS. I was 30 minutes late for my meeting and didn’t have the time to share with him how unsatisfied I was with his service. The real kicker came when I received my receipt as I was charged for all the extra distance we traveled that was due to his negligence and inability to use GPS and understand my directions. If this had been my first experience with Uber, I would never use them again..Version: 3.359.10001

Service is disgracefulI have been a very good customer for the past few years. Especially during this pandemic where I have been using Uber daily to commute rather than tfl. This past month the prices have gone crazy and jumps from one minute to the other. Today I have been waiting over an hour to book a cab as I refuse to pay Four times the usual amount. Even at Christmas most cab places only charge double so I don’t see how Uber can justify that. I finally managed to book one at my normal rate and when the driver got onto my road, he cancelled!!! Then when I tried to book another one £5 turned into £20!!!!! It’s not my fault the driver cancelled and the price was already agreed so I don’t see why I should have to pay that. I spoke to customer service who just repeated over and over that due to high demand the prices may vary. Wasn’t helpful at all and did not see where I was coming from. I asked to speak to a supervisor and he just put me on hold for 10 mins then came back saying no one is available. I asked for him to put a note for someone to call me and he murmured and then said if there is nothing else thank you for calling. I am discusted!!.Version: 3.471.10003

Uber app spams me with ads for itselfThe Uber app constantly spams me with iPhone notifications that are essentially ads for itself. Someone needs to maybe sit down with Uber’s board of directors to let them know exactly what it is their company does, because those morons don’t seem to get it. The app is to get a ride someplace. I’m only going to use it WHEN I NEED A RIDE. So it is POINTLESS to keep sending me app notifications on my phone telling me all the great things about Uber. NONE OF THOSE THINGS is going to make me run out and get a ride!!! I don’t need one right now! I will let you know when I do!!!!! Plus: I ALREADY HAVE THE APP!! What in the name of holy Moses is the ad for???? I already downloaded the app and I’m already using it to get rides!!! Do they think I forgot??? The ads SERVE NO LOGICAL INTELLIGENT purpose. If that isn’t the epitome of corporate stupidity I don’t know what is. Yeah I can turn off notifications, but then I won’t get any actual useful ones, like when my ride shows up or if something happened to my ride, or the thing that tells you to rate and tip the driver. THOSE ARE THE ONLY NOTIFICATIONS I WANT!!! It is impossible for me to believe that I actually need to explain this to adult humans running a gigantic corporation with an enormous market capitalization!!! No other app …. LITERALLY NONE … that I have installed on my phone spams me with notifications that are commercials for themselves!!! Unbelievably stupid..Version: 3.545.10001

Very annoyingI have been driving for uber driver for the last 10 months. At first I did it as part time and at the time it was my permanent job because I was looking for some flexible work with the schedule. I never had any problem or report of any dissatisfied passenger (annoying). More than 600 trips in 10 months and more than 50% that my rating is 5 stars(who rated me). But on December 18, 2022, Uber Driver decided to deactivate my account and not allow me to drive anymore with their app. Since their review team determined that I was sharing my account with another person. I presented evidence that the uber map had problems that day that would not allow me to take the verification photo correctly. They only made the decision and without any evidence to prove that it was not me who was using They deactivated my account. I have tried in every way to continue demonstrating that everything was an error in their own app and they don't even accept that. 600 trips and no passenger made a report that another person uses my account, that is, they have 0 evidence against me and even so they maintain their decision to leave my account deactivated. This bothered me a lot because I always complied with all the rules for driving with Uber and yet they never took that into account. I feel as if they were accusing and convicting me of something I did not do, where with real evidence they do not let me defend myself..Version: 3.539.10003

Service went way down hillWhen I first started using uber it was fine, but now it takes 10+ minutes for my rides to get to me even though I live part time in a really popular city (Phoenix) and there have been MANY MANY times where a driver is driving away from me, sitting in one spot, WASTING MY TIME, and I can’t cancel the ride without a fee. I have places I have to be, work being one of them, I can’t have drivers wasting my time. I already have to spend money on a ride, I shouldn’t have fees for bad service!! Right now as we speak my driver has been “completing another trip” sitting in the same spot for the last 10 minutes and I shouldn’t be charged a fee because my driver doesn’t want to do his job. And now he’s driving AWAY from his drop off spot for his other trip, making my wait time way longer. I’ve been waiting 20 minutes and he’s still 13 minutes away. This is ridiculous!!!!!! I’m paying this guy $23 he does not deserve!! By far the worst experience I’ve had. I’d use lyft more if I didn’t have some of the same issues sometimes and if they weren’t occasionally more expensive. I don’t know why these services went so down hill. I dread using uber to get places now because I know I’m probably going to have an issue. You bet my current driver is going to get an awful review. Give people the option to cancel rides without fees!!! We shouldn’t have to deal with bad drivers!.Version: 3.302.10003

Be careful with extra chargesWoao I’ve had so many issues with this app lately. This issue has happened twice already: I have taken an Uber express (it is supposed to be cheaper than all the other choices ex: $9), and both times I have been charged double next day...ex: $19. It ends up being more expensive than Uber X. It doesn’t make sense. Always check your bills. Also one time a driver canceled my ride when I was still inside the car. I dont know if it was unporpuse or not, And my bill was double the price as the original amount. I think Uber doesn’t have a reliable service. It used to be good when it started but now it is terrible. mostly when customer service does not even have a real voice. I would wait for my refound then I will definetly cancel my account..Version: 3.329.10002


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