Uber - Request a ride App Negative ReviewsUber Technologies, Inc.

Uber - Request A Ride Negative Reviews

4.7
4.77831 star

Total 206 Negative Reviews

Uber - Request a ride App Complaints & User Negative Comments 2023

Uber - Request a ride app received 206 complaints, negative comments and reviews by users. Have you ever had a bad experience using Uber - Request a ride? Can you share your negative thoughts about uber - request a ride?

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Uber - Request a ride for Negative User Reviews

SexistSexist company.Version: 3.510.10000

No Way To Help Uber ImproveI’m a very active Uber rider (up to 100 rides per month) for at least 5 years. In general it’s been a good experience. However, I see all sorts of issues with the way the app works. I’d love to be able to provide this feedback to them in the app and help them improve and avoid several situations where they’ve been unintentionally making it more difficult to use. There is no way to contact Uber to let them know these things. As a result there have been issues that have existed for years and create annoyance on a weekly basis. This is not the type of customer centric experience I’d expect. One of many examples. When booking a ride to the Atlanta airport, the app only displays the first characters. These are Atlanta Hartsfield-Jackson... then it gets cut off before being able to select the only information that really matters - which terminal? As a result, ever ride defaults to the international terminal. Every passenger and every driver I’ve talked with about this has experienced the same problem. I’m sure this happens thousands of times a day. Probably worth the minute it would take to fix this. This App Store feedback is the only way I’ve found to actually communicate this to Uber. That’s just scratching the surface. My suggestion is that Uber actually figure out a way to pay attention to and act on their customers suggestion..Version: 3.298.10000

Review for DanI have never had an issue with an Uber driver until today. This was absolutely the worst Driver that I have ever had anywhere. It was a very simple drive from the Chicago Western Suburbs to downtown Chicago. My first tip off was that he parked out in the middle of the street to pick me up. Didn’t even bother to enter my driveway. He also had a major challenge with English. I asked him if he understood where I needed to go 6 times and he had a fundamental lack of ability to respond in English. Despite using GPS, he managed to take the wrong direction 3 times. He ended up taking I294 toward OHare vs 88 to downtown Chicago. When got near OHare he exited at Balmoral and told me he was turning around to take 290 to Chicago. Sure, that makes sense, let’s just go back to where we started and waste another 25 minutes. I told him to take 90 into the city and that seemed to only confuse him even more even though the exit for 90 was less than a mile away. I had to provide him turn by turn directions to reach the entrance to 90 despite the fact that he was using GPS. I was 30 minutes late for my meeting and didn’t have the time to share with him how unsatisfied I was with his service. The real kicker came when I received my receipt as I was charged for all the extra distance we traveled that was due to his negligence and inability to use GPS and understand my directions. If this had been my first experience with Uber, I would never use them again..Version: 3.359.10001

What happened?When I first used Uber I thought it was a very good service. However as time has gone on I have noticed that although there are a lot more Uber cars/drivers, the ease of catching an Uber has actually decreased. There seems to be a big underlying issue here. It seems like every tom,dick and harry is running an uber car, wether they provide rides or not to the public. Possible they could be do a ride here or there over a week rather than going out all day, all week etc. Some cherry picking and cancelling will be taking place. Also it jas to be said the Uber driver personnel are becoming more and more ominous in driving and character. I had one driver shouting angrily at me as I climbed in with 2 young children who were frightened. Also when driving my own car I have noticed Uber drivers go incredibly slowly at weird times, and often totally inconsiderate of other road user, lost in their own little bubbles, or actively trying to block or get in the way of other road users! This is in London by the way. And waiting for an Uber is becoming an unpleasant experience to say the least, unreliable and worrying. Something very strange with the Uber driver culture as well..Version: 3.508.10002

Uber ride works well but I don’t want Uber Ears shoved in the same appI was forced to update Uber and then update my phone. There is a separate Uber eats app but Uber has also forced Uber Eats into the Uber app and you can’t turn Uber ears off or stop Uber Eats notifications coming at 5am from the Uber app. Until you either get rid of the unwanted Uber Eats from the Uber App or allow Uber Eats to be turned off - especially the unwanted push notifications from Uber Eats that wake me at 5am while allowing the push notifications that I need for a ride, then this app gets a poor rating..Version: 3.522.10001

Service not as good as used to beI use Uber since the beginning. What once was an outstanding service, became a nightmare the last times I had to use. 2 times drivers kept saying to go to a “pick up point” and refused to say where was the location. After 3 minutes, cancelled the ride to collect fee and get another passenger. The last one did that to me 2 days ago in Stratford at 1 in the morning. After working 17 hours, he put the phone down on me and refused to answer the phone again. His instructions to this pick up point was “left hand side”. Of What, genius???? And the worse one was in September. I pre-ordered a big car to take me to my WEDDING (emergency drive as the car that was going to take me broke the night before, bad luck). The guy called me and said he was at my door. I told him I was going out and the he was taking me to my wedding. My photographer and bridesmaid spoke with the guy outside and asked him to wait 5 minutes. The guy simply cancelled the ride as I was coming out of my house. My bridesmaid order another one and guess what, the same guy showed up. Town hall almost cancelled my wedding because of this delay. The other one was that my mother forgot her glasses and Uber didn’t even tried to give it back. Costumer support inexistent, no phone, no email, no reply..Version: 3.395.10001

Puke inducingDisgraceful how they exploit drivers as "business partners" and not provide basic human rights support options. Insane how only the corporation is the one benefiting, because the app is ⓃⓄⓉ easy nor accurate for riders, either. Seriously, the app provides only human rights violation and health and safety concern. Not happy. The update alerts only say the same, Copy-and-paste text every time but Ui changes obviously. But users are left in the dark, having to figure their way out theirselves. Greedy, selfish and dishonest..Version: 3.506.10001

Complacent and expensiveI have had Uber for many years and always considered it to be a better alternative to taxis. Unfortunately, Uber’s popularity has resulted in a complacent approach to its service which has ultimately led to its downfall in quality. Drivers are no longer friendly, careful or respectful. You can expect to regularly receive cancellations after waiting 5-10 mins for a booking and, more recently, a note to say that Uber was unable to find you a driver. Uber has also increased its prices over time and is now more expensive than its competitors. A sad development for Uber after many years of success..Version: 3.513.10001

Zero starsI’ve had so many issues with Uber. The worst was xmas day at Christchurch hospital, they were meant pick up my very ill brother, he waited and waited at the pick up point while the drivers cancelled 3 times! Said they couldn’t find him, he was the only one there, he saw them drive past. Another pick up they drove past and cancelled, said they couldn’t get to him because of road works and yet they’d dropped him off after the road workers had finished for the day.Version: 3.464.10006

Scammers and consIf I could give negative stars I would, a full negative 5. With a help menu that is incomplete, backwards, loops on itself and is anything but helpful and orders that can just disappear out of the history, never be delivered, make you wait 30 mins thinking your order is on the way only for it to mysteriously cancel and then disappear except from your bank records where it’s still logged but the money definitely disappeared as well. More then once has Uber eats let me down with food and that is one thing you don’t mess with. A persons food. Now I am hungry and angry and broke because I chose to pay the inflated prices and fees found on the app to get my food delivered to save time while I worked. Instead it’s left me hungry, with no money, and no way to work out what the hell happened to my food or my money. Not good enough. Lucky for Uber it’s only an online app, unlucky for the local store that has become entangled in this web of deceit, I know where it is. Avoid unless you like wasting excessive amounts of time for deliveries, money on fees and artificially enhanced prices, and taking chances as to whether you will even get your meal at all..Version: 3.484.10000

Bad Delivery System- Shocking Customer ServiceOn average you can expect to not receive 1 in 5 orders. This is pretty bad considering that as a delivery person you don’t really need an education to do the job and they still stuff it up. Service from Uber is pretty bad as well. It is very difficult to get your complaints looked at. I had two orders this week that did not arrive. That is 2/2 orders in one week a 100% stuff-up. And i still got charged. The problem is that most delivery drivers are foreign and either can’t identify the street or houses or they cannot be stuffed looking around and it seems that the app doesn’t allow for the delivery person to communicate. Other issues is that you pay before the order is confirmed. What proof is there that the order was received? Maybe the GPS system and old maps is an issue. I don’t know but if there is a 1/10 chance that you don’t get your order or in my case, 1/1 then the service is not worth it..Version: 3.398.10000

Service is good, app is so so.I generally find uber drivers a good alternative to TaxiCabs. The app has a few features I’d like improved though. When rating a driver 4 stars the app gives a pop up asking what went wrong, I think 4/5 is a good rating without being great, nothing would have to go wrong to get a 4/5, it feels like uber are trying to push riders to always give a 5 star rating which makes the rating system pretty flawed. If you just want to know if the experience was good or bad you could have a yes/no closed question. The other thing I do not like is a feature that was removed - when the price is presented it used to show me if that was a surge price which was helpful, if I really need to be somewhere I can accept the surge and travel at that time, or if I have some time up my sleeve I can wait til later where more drivers are available. Now it’s unclear if I might be better to wait. I fee removing the surge notification is a big step backwards. Overall I really like uber as a service, but the app frustrates me..Version: 3.309.10001

Uber’s gotten a whole lot worse*EDIT* It’s nice to know that Uber like to regurgitate its replies as a ‘one size fits all’ response. However, it doesn’t detract from the fact that we had a deeply horrible experience. As someone travelling home alone, I found my driver to be aggressive and intimidating. I can give you his details, Uber, but it’s made nervous about using your service again. Couple that with the fact you can’t get one. So it’s almost a loose- loose situation that I don’t want to find myself in. I use a black cab app now, it was such a personable and safe experience. Nuff said. ******************************** It’s weird, since the whole ‘getting rid of Uber’ thing in London, then the subsequent reversal of plans, Uber’s massively gone down in terms of service/price/time efficiency. Everyone I know is saying it. I ordered an Uber X this evening and waited 20mins, 5 different drivers popped up. Then nobody ever turned up. It never used to be like that. I hate to say it- black cabs are safer, more reliable, quicker and are THE SAME PRICE. Sorry, not hard to argue. Also, the last two times I’ve been in an Uber, the guys been nasty and weird. It’s a shame because there are a lot of hard working Uber drivers out there. Still, wouldn’t use anymore. I don’t trust it and it’s takes way too long to use..Version: 3.285.10003

Awful response to horror driverToday we were told I am banned from the app with no more response due to the following incident. The driver has had 0 consequences so beware!! We ordered an Uber home when I asked to pull over as I felt ill. The driver declined until my partner insisted. Despite being asked to leave with full fare paid the driver did not and demanded cash from my partner saying I was sick in the car which I wasn’t. Uber sent me his pics and there is no evidence of this, despite this paid the 80$. The driver threatened to call police but did not, he called another driver and they both yelled at my partner for cash until we both left. We caught a second Uber home without incident. The next day we were told I was banned as the driver said my partner assaulted him physically according to Uber which is completely untrue. We reported the false accusation to police and provided Uber with the report number. Didn’t matter to Uber banned any way with no consequences to their driver. Horrible driver, horrible customer service. We are not the type of people to do this to a driver and are considering taking this to the ombudsman. We are also considering taking the driver up court over his false allocations and fees. In my opinion this company has no regard for its regular customers and no support if you get into trouble!.Version: 3.454.10001

Shocking customer service 👎🏾👎🏾I am in complete shock how Uber is allowed to operate. The majority of drivers are extremely rude and have a serious problem if you ask them politely to follow your route! 😱. I have had a driver throw me out of his car for asking him to use my shirt cut. But most disgusting and disturbing is that a Uber I was riding in crashed into another car and I suffered back injury. When I let Uber know about the accident they were extremely unsympathetic, unapologetic and suggested that I made it up! They don’t have care in the world for their customers they do not give them the benefit of the doubt. They are only loyal to their drivers!! I don’t know why as the Calibre of people they have working for them is atrocious!! Not to mention I had a driver keep my mobile number and text me the next day asking me out- disgusting and a violation of my privacy!! Now randomly they have told me they are permanently deactivating my account. It is extremely frustrating as I have asked someone to call me to discuss why this is and they have completely ignored me!! Uber is a joke chant believe it!!!!.Version: 3.315.10005

Full of Dodgy drivers who just do whatever they wantUber is not what it used to be anymore after covid! Now they have full of unprofessional drivers who: ( below are all my true experience! Why I gave up Uber completely now!) 1. Dropped you off in the middle of nowhere when there was a road block or traffic and they don’t want to waste time on you! 2. Refused to take you to the destination because you changed to a different address 5 minutes drive away from the original one! And the change was made before you got on the car! And you have to cancel to get charged 5 pounds! 3. Dropped you off to a tube station nearby and told you to go by tube and still charged you the same full amount!! 4 having a fierce fight over phone with their wives while driving and when you politely ask them to quiet down they got totally mad and unprofessional at you! 5. Arrived and wait for 30 second then cancelled right at your face! ( think they got a must better rate from another quote ) 6 stopped at 2 minutes walk away from the meeting point! And when asked specifically to come close they refused!!! When you are travelling with an injured friend you both had to walk to be able to get into the car! UBER has unfortunately took a 180 degree turn from being a top class client friendly app to a dodgy app full of trash drivers who probably lost their previous jobs as a homeless!.Version: 3.515.10001

Worst customer serviceGot uber 2 years ago and had 2 trips within the first month I got it. Trips were fine, nothing happened and suddenly my payment was 'declined' on the app. It had 'removed' my CVV from my card and wouldn't let me change/delete that certain card, even if I added more cards. I deactivated my account and it said if I don't log in for 30 days it would be completely deleted. Waited 2 months just to be sure and logged in and it remembered all my details and card- despite deactivating the account! I had reached out to customer service before deactivating and after , and have had 0 help at all. It is an issue with the app as I have no trouble ordering on the website, you would expect after 2 years they'd fix this problem. It's highly inconvenient not to be able to use the app and after attempts of contacting customer service they do not help at all. I know other people who have experienced the same issue and have received no help from uber. Really horrible customer service, and their overall service has gone downhill. Won't be using uber anymore, along with many let down customers..Version: 3.371.10002

Worst of the BunchSure Uber has become the ubiquitous alternative cab co but they are far from the cream of the crop, in fact I just hate using them unless absolutely necessary! Drivers never speak English, the fares jump around like crickets and they screw their drivers around... Lyft for me thanks!.Version: 3.329.10002

Very slow help processThe process to help through email is very slow. I got locked in loop in my app today probably due to an update. I kept on calling and exchanging emails. Although the emails were fairly quick but as my issue was not urgent it's good but if I needed urgent support it would have been a disaster. I was asked the same question twice even though I provided all the relevant info. I ended up booking a bus to the airport which costed me same as Uber. So Uber and it's driver lost a passenger's trip today.Version: 3.346.10002

Cancellation land!If the App looks great and is easy to use, if the concept is great and the prices perfect (for usage in London mostly, even when prices are bumped up in high demand times), the App uses a lot of battery (I run an iPhone, with a new battery) when searching for a driver and it is not uncommon to have the drivers cancelling. This happened to my family, friends and me on many occasions, last night once again, few cancellations in a row, which can leave the person ordering in a very, very awkward position (as it happened many times to ladies family and friends, or me). This sounds like a small issue, yet, when you rely on a safe means of transport to get home and this happens, it is very enticing to go back to Black Cabs and Minicabs... And if London’s Uber drivers I have encounters so far are always very polite, the cars clean and the service good (with a couple of exceptions over the years), Paris’s one has been a real disappointment (dirty cars, bad driving, no sense of the direction and knowledge of the city and sometimes not even the registered driver). That point of multiple cancellations should really be reviewed, as it won’t be long before we shift to another service provider....Version: 3.322.10004

Extra chargeI book Uber from home to airport and the Uber literally pass through my home and I had called Uber driver as well he didn’t pick up and canceled the trip and charge me And same thing happened with airport pick up with Uber. Uber guy called me and I told him my location which was wrong according to him when he was literally 1 or 2 mins away from me and charged me and I even told him if I am in a wrong pick up position can you please come and pick me as I can still wait and pay for waiting time as well. I told him to come and pick me up from T2 departures as I can still wait for him and I can pay for wait time but he was insisting that T2 location was not for his customer which means I was not his customer but he charged me for $10 a strip cancellation fee, about which I am really not satisfied and when I told him to come and pick me up he said I will have to wait 15 mins but he was away from me for 1-2 mins, which was not ethical and a way to treat customer..Version: 3.338.10003

Unfair App/ServiceTHIS HAPPENS TOO MANY TIMES! The last time I left Uber, it was for a whole year if not more. It’s not fair that when a driver can’t find you, or when a driver is late and you can’t wait anymore because you are standing in the rain and have to go, or Uber suddenly finds a driver 15-20mins later when you are already at your destination ( I could go on), that you cannot cancel a trip without being charged! Last time, my driver got lost and I was on the phone to him giving him directions, standing in heavy rain after I had to walk back to the pick up point, he got so rude and cancelled the trip and I’m the one that got charged! Today, Uber suddenly found a cab after I had already walked half way home in the rain! The. The driver couldn’t find me. When I was finally on this trip and got home, I was charged almost £10 for a less than 5minute drive without traffic! How is this fair? Besides being able to see, i know this because driving hone from work use to take me 5mins! There has to be a way that everyone is held accountable for their own end of the problem. Do drivers get charged when they cancel? Because they do, a lot. I am so disappointed and so angry that I am very much considering going back to normal cabs. I have no patience for unfair systems and I believe I have been overcharged or charged for a service not used too many times!.Version: 3.335.10000

Uber has my address pinged at a business next door on GreenvilleI’ve had drivers drive all around my subdivision trying to find my house. I even have had them in the WRONG CITY!!!! While in a car one night with a great driver he tried to see if his GPS would take him to my house. Instead it did the same thing taking him to a BUSINESS facing Greenville instead of my home address facing my street name. He did not know why all of the drivers were getting it wrong on their end bc he read off my correct address to me so it’s right in the system but the GPS will not take them to my house!! The business it takes them too instead of my house is new. Not sure if that has something to do with the mistake. I have to text them every time telling them they are driving in circles around my subdivision then give them my correct address again. HOW TO FIX THIS???? Also as a warning….if you are not familiar with the area you are riding, drivers who are not honest can drive you the longest way possible to get you to your destination just like taxi drivers do if you are in unfamiliar location. That causes you to get huge charges. So get on your google map and tell them what road to take you on. This way you are in charge and won’t get overcharged for site seeing when you don’t want to site see..Version: 3.465.10000

Charged a Cancellation fee for wrong address!I ordered Uber several times and this is the first time when I put in my destination address as usual, when I got into the car I gave the driver my destination address to make sure he had it right. When he checked his client book he said the company had given him a different address and he couldn’t take me unless I changed it to the right destination address. When I told him to get in tough with the company he said he was “new at this and didn’t know how to do it” and asked me if I could change it on my end. They had given him an address in Richmond Road, and I was going to Lake Success on New Hyde Park Road. I had an area on my phone that showed the same destination address as his. I was so frustrated and knew I was going to miss my appointment. Then I was an area where I could change the wrong destination to the right one. When I did that the driver said that he finally received the same address on his pager or what ever it showed on, and he finally took me to the doctor in Lake Success. This morning - Saturday August 31st I received a note from Uber saying that “ to my cancelling of the Richmond Road address I am being charged over $6 as a cancellation fee!” I can’t find a phone number to contact them so I wrote my reply in the section where you can give a note of your experience with the driver. This was the worst experience I have had so far with Uber! I just hope I get my refund without any haste. Be wary folks..Version: 3.366.10001

Uber has a terrible cancel culture.Uber has a terrible cancel culture. How and why is it a norm that a professional service can accept a transaction and then just cancel when they want? It’s outrageous and I don’t think the public have to put up with it anymore. If a person is waiting and trusting that a service will deliver at 1am after waiting for 10-15 minutes for it to be accepted, the last thing they should expect is to then be cancelled on. If an Uber driver has accepted a trip, which includes accepting the price and the director, they SHOULD NOT be allowed to cancel. If they do, they get fined £5 and it goes to the person they cancelled on. It’s unacceptable. Uber drivers just cancel over and over and over again. I’m tired of it, and I’m not accepting it anymore. Imagine sitting on a plane to fly somewhere and the pilot says “No, don’t fancy it”. So, after many years with Uber, today I am deleting my account. Prices are so high anyways, it cost me the same amount to get home last Saturday (£50 for a 22 mins journey) as it would have if I got a black cab in London. So my business is going back to those boys..Version: 3.487.10005

Poor and inexperienced driverMy friend decided to share our journey whilst visiting London on business. We were located at Gower St and the journey was approx 15 mins to The Strand. Traffic was heavy as you would expect, however the driver admitted he had only been working for Uber and in London for 1 week and wasn’t sure of the directions. He used the Sat Nav but this was set incorrectly and we got stuck at a No-Left turn junction within 5 mins of on boarding. The driver said he was unsure of how to get us to our destination and asked us all (all 4 of us who were car sharing) to leave the cab! We had no choice and so got out. We were on the wrong side of Covent Garden near Shaftesbury Ave! Luckily I knew London quite well and we walked the remaining distance which took us approx 20 mins, on 4inch heels as we were going to a corporate function. Appalled we only used black caps for the rest of our stay and journeys back to the hotel and to Euston Station the following day. Uber, you might be cheaper but you’re not training your staff and using cheap immigrants to solve your driver shortages will be a shortsighted business move..Version: 3.375.10000

Payment Method unavailableI’ve just started using Uber and I’ve rather enjoyed riding with Uber. I use it a lot because I ever since I moved houses I haven’t been able to use the bus to go out with my friends, because the nearest bus stop is 3 kilometres away, so I moved onto Uber and it makes my parents life so much easier because they’re very busy people and can’t take me out on the time. However, suddenly one of my dad’s credit card has been declined. I didn’t see that out of the ordinary because my dad tends to forget to pay his bills so I used his other credit card. The next day neither of them are working. My dad then pays his bills and says the credit should be working however it still isn’t working. This is really frustrating because there are times when I really needed Uber and it hasn’t worked. I looked at the reviews and this has happened to other people before. I’ve tried deleting the app and I reinstalled but it still hasn’t worked. I tried deleting the credit card so I re enter the credit card but it says I can’t delete my only method of payment but I have 2 credit cards on my account. Please get this fixed soon.Version: 3.339.10002

Not what it used to bePrice keep going up and so does the waiting time….Version: 3.489.10005

Service went way down hillWhen I first started using uber it was fine, but now it takes 10+ minutes for my rides to get to me even though I live part time in a really popular city (Phoenix) and there have been MANY MANY times where a driver is driving away from me, sitting in one spot, WASTING MY TIME, and I can’t cancel the ride without a fee. I have places I have to be, work being one of them, I can’t have drivers wasting my time. I already have to spend money on a ride, I shouldn’t have fees for bad service!! Right now as we speak my driver has been “completing another trip” sitting in the same spot for the last 10 minutes and I shouldn’t be charged a fee because my driver doesn’t want to do his job. And now he’s driving AWAY from his drop off spot for his other trip, making my wait time way longer. I’ve been waiting 20 minutes and he’s still 13 minutes away. This is ridiculous!!!!!! I’m paying this guy $23 he does not deserve!! By far the worst experience I’ve had. I’d use lyft more if I didn’t have some of the same issues sometimes and if they weren’t occasionally more expensive. I don’t know why these services went so down hill. I dread using uber to get places now because I know I’m probably going to have an issue. You bet my current driver is going to get an awful review. Give people the option to cancel rides without fees!!! We shouldn’t have to deal with bad drivers!.Version: 3.302.10003

ScammingMy grandmother and I just noticed in our bank that Uber is doubling charges. 11 charges in one day they are scamming our money..Version: 3.422.10001

How they handle situationsUsually Uber is good and I don’t mind it quick rides and all that however, one ride that I ordered the driver was driving recklessly and speeding over bumps and just generally a dangerous driver and his driving make me Very motion sick and I was sick in his car but most of it was on the step up on the door way so not a lot went on the acc fabric of his seats. Then a couple of days later I get money £80 removed from my account form Uber with no consent form my half just bomb gone so then I contact them explaining my situation loads and loads of time and constantly getting switched form department and after days of arguing they just stop contacting me saying that there’s nothing they can do, so even tho the driver is in the wrong I still have to pay….yeah seems pretty fair system you got there like if there one thing I can say to everyone it’s to have a car on there that has nothing is so they can’t charge you money if your ever in the same situation that I found myself in. In all Uber handled my situation poorly with no compensation to me just a fine that was caused by his driving..Version: 3.484.10000

Not always reliable. Where’s my refund?The concept of not having to carry cash, updates re driver location and ability to see who your driver is and rate them is good. The location of the taxi is disputable and has often stated taxi is 5 minutes away and I’m still waiting 15 minutes later. Ordered a taxi to pick up from Birmingham Arcadian carpark. Said taxi was 2 minutes away. So walked from the restaurant to the location. By the time I arrived it stated taxi was 5 minutes away. Then a notification flashed on my screen that £4.25 had been taken from my account for cancelling the taxi. I DIDN'T CANCEL THE TAXI and was annoyed as you can imagine. So I was not happy that a cancellation fee was incorrectly taken. Went into the app to try and contact for a refund. The only option for a refund was for the money to be stored in my Uber account towards my next trip. I want the money back as it was taken when I didn’t cancel it. I drive and don’t use Uber very often now so the fact the money was not refunded to my card annoyed the hell out of me. I probably won’t use them again now. Or no doubt if I do, the money they claim is in my account won’t be put towards the trip. Sort it out UBER and charge accordingly. No number / email to contact anyone so it’s hard to to sort out any problems you encounter..Version: 3.327.10002

UnsafeI generally have positive experiences however there have been a couple of time where I have felt unsafe. I am a woman who often travels alone at tonight and getting an Uber is often a safer option, or so thought. Tonight I booked an Uber. I messaged the driver to confirm my pick up location. The driver went to the opposite side of the road a block away from where I was. He made ME find him. He was very unwilling to come to me. Stupidly I still got in his car. He immediately abused me and berated me for him not being able to do a u turn to take me in the direction I wanted to go. I felt safe. I demanded he pull over and let me out. He screamed abuse at me. I got out and I was charged $10! I contacted Uber immediately and spoke of the situation and asked for a refund as I am or paying money to a man who abused me and could not fulfill his professional duty! I am still waiting to hear back from Uber! This is something that us insetting, I should get an immediate response in situations where a passenger feels unsafe. I should also get a refund as paying for abuse is unacceptable..Version: 3.357.10002

Disappointing as it grows bigger.It was good. Sometimes it’s the better transportation option. But nowadays since the prices have doubled at certain times due to ‘increase in demand’ a taxi is better or even the bus. Just annoyed that from where I am it use to be around $30 to the city but cos it doubles I now would have to pay approx. $70. The taxi’s don’t even charge that much. Just disappointing that this was supposed to be a better alternative but I have to make it my absolute LAST option if I absolutely cannot find any other means of transportation, even then I don’t think I’d still be desperate enough to use Uber anymore. The amount of times I’ve had to cancelled trips because drivers would stay in the same position for 20 mins with no movement to my location. I understand they may be caught up, but I have places to be and 20 mins waiting WITHOUT knowning if they’ll come is ridiculous and I can’t even get refund because it has to be cancelled within 5 mins. I’M SORRY for not knowing that would happen 🙄. The next thing is the fact THEY DON’T look for drivers NEARBY! All my requests have been given to drivers 15-20mins AWAY from me so I’d have no choice but to wait or CANCEL only to request again but have THE SAME PROBLEM AGAIN BECAUSE THE DRIVER ACCEPTS IT AGAIN SO I’M HAVING TO STILL PAY A HUGE SUM OF THE CANCELLATION FEE!.Version: 3.416.10004

What to say......Well I would rate this higher if it wasn't for the fact that I was having issues seeing the fair price yesterday. Called Uber and they told me to sign out and delete the app and reinstall it and sign in again. Well guess what happened! Yes you guessed it, I COULD NOT SIGN IN AGAIN as app not working properly and wont lad up the pages properly. Sone this at least 10 times and still cant sign in. Oh and btw, The woman from uber was NOT helpful at all! I asked if she could help fix this as I needed to get home and didn't want to have to swim home or walk through a very dangerous tunnel that has no footpath and alot of cars so not alot of options for me to of gotten home. She said there was nothing she could do and I had to follow the email that would be sent at a later date!! And it was basically a generic email that I could found and did find on google, Again this DID NOT help me in the slightest and Im still unable to sign in. So Im really not happy with you right now uber!! And I als have issues with drivers mot turning up or cancelling out of nowhere and then I get charged.Version: 3.463.10000

At times frustrating.Uber at times can be amazing as it's a cheap reliable way to travel. Have taken probably hundreds of uber trips now however, recently there has been an issue for me as it seems that there is a constant surcharge every time I want to go anywhere making my journey way to expensive. For example getting to work used to cost £6 now it says surcharge £15-18 because it's popular but that could be a Monday night at 10pm I doubt it's that popular. It's actually become cheaper to just hail a black cab or use conventional taxi firms which is a shame because I really did like using uber before. As well as this I've had a few drivers say it's been hard to find me as when you select where your location is and put the pin down it doesn't matter where you put it on a street the address is always the same just a generic house number e.g. 12 for every house on the street. If uber could sort the pricing problem I would highly recommend them but unfortunately charging almost 3x the usual price has just completely eliminated them as an option for me anymore. A cap on surcharge pricing would be a helpful solution..Version: 3.260.3

Too expensiveTaxis are now twice as cheap. Uber is not what it used to be..Version: 3.510.10000

Deliberate long detour to destination then doubling charge,Driver when asked why he had not turned off when he was supposed to just simply stated that he had forgotten and then took a long route around and had to turn around via another longer route. Of course then charged us double the amount. When I complained to Uber they upheld the charge. On the way back that evening another Uber driver tried to turn into the city so he could charge extra but my husband noticed and asked why he was trying to turn into city and told him to just carry on straight which turned out much cheaper than on way to the same destination earlier in evening. At a table of 20 people that evening everyone that had used Uber had a tale about how their driver had tried to take them via the middle of the city to up the charge. Do Uber drivers really think that people are all stupid and that they deliberately forget to take turn offs when on route to destinations?.Version: 3.489.10005

Used uber for over a year, and probably never againExtremely, extremely disgusted with an experience I had with a driver and the customer support services. My drop off location was somewhere I go almost everyday, I know all the routes going there, I’m very acquainted with the area. My uber driver took a route that was absolutely outrageous, I had mentioned to him about how late I was and regardless, he continued to take a route that made me want to scream because it was insane, we were going in circles and I was so angry. When we arrived to the destination, I told him my destination was just in front, but he drove right past and turned onto another street, and made me an additional 10 minutes late to the 15 minutes he had already delayed me by. I ended up arriving 25 minutes later than what it would at that time of day, and would have been much better off with public transport. To top it all off, when I expressed my horrible experience, uber sent a response that was Obviously prewritten or computer generated because it literally had nothing to do with what I had complained about. Absolutely horrible..Version: 3.314.10002

😡🤯I really really wish that I didn’t have to use this company. The app itself is so inaccurate, the pick up points are off, the waiting and can arrival times are off and it seems to allow drivers to accept a new fare before finishing the one they’re on without letting the customer know so the map just shows the cab stationary or spinning around and the arrival time keeps jumping around. I’m not sure what kind of checks they do on their drivers but they need more. We’ve had racist drivers, rude drivers, drivers that try to go in the wrong direction in order to ramp up the fare. Drivers have cancelled jobs because they didn’t want to transport bags or whatever we’ve been carrying or didn’t want to find a way around road works. 9/10 of the drivers don’t turn into cul de sacs or side roads and I regularly have to walk at least 2 mins to get to the Uber car and when you’re older or have any mobility issues this is not easy. Whenever I’ve tried to contact help they are less then helpful and only seem to supply scripted responses... “we’re sorry this happened” “your feedback is important to us” and on the odd occasion they might refund a fare but nothing seems to change..Version: 3.311.10001

Not happyLast Saturday night I ordered and Uber to pick me up in Park Street MOONEE Ponds The drive came 10 minutes later which was good but he drove straight past me dinner U-turn drove straight past me again and stopped at the road I tried to Hayley and down couldn’t so I started walking towards him It took me A few seconds to walk up the street by this time he took off and I couldn’t do anything about it. So this annoyed me I had to arrange another Uber who came within 10 minutes and pick me up that is very good but the problem is you charge me $10 for someone I had to walk up the street for and took off on me so I am not very happy I think yellow cabs is the option for me again the night was Saturday 20 April 2019 approximately 10 o’clock at night not 100% on the time but if you check your logs I am pretty sure you can find it to cat came to the same address designated to CROWN Casino I hope you look into this because I feel cheated STEPHEN BORRACCINO thank you.Version: 3.348.10002

Not happySo the other day I bought a ride that was $35 but when I scheduled this ride they came early they came 10 minutes early when I scheduled it for 820 they came at 8:10 we didn’t leave the house till 820 because we scheduled this ride for a certain time for purpose and then when we went out to ride our Uber he charged us $42 for weight time fees when we were in the car but 820 as our schedule ride was supposed to be so I texted over and asked Uber for a refund they said they gave me a refund but I haven’t been given a refund so they’re lying this is so unprofessional and I’m not happy they obviously don’t communicate and this is just very frustrating because I have a set amount of money for an Uber for it to change price when I’m out of the Uber this should not be ok and not happen I understand that some people do take a while to get in the Uber but in this case we scheduled our ride at 8:20 we got in our ride at 8:20 though it’s the Ubers fault for coming early on our scheduled ride we told him to come at a certain time not 10 minutes early so that should not be our fault and we should not be charged for that he shouldn’t of came early..Version: 3.489.10005

One driver spoiled an otherwise excellent introduction to UberI used Uber for the first time while attending (ironically) the Consumer Law Summit. I used Uber to get to appointments and to the conference on several occasions throughout the week. All the drivers were terrific. But! 😡😡 On Saturday morning I needed to head to the airport. The Uber driver (I have his name) approached the hotel, slowed down and then sped off! Then I got a message saying my job had been cancelled! I didn’t know what was going on. I booked another Uber. This driver did stop and assisted me with my bags. He was excellent and very apologetic when I told him what had happened. I have since been informed that some drivers do not like going to the airport and the first driver probably sped off because he saw my bags! This is really disappointing. Uber’s legal counsel spoke at the Consumer Law Summit and I was impressed at the efforts Uber are making to enhance its services and benefit consumers. Actions by rogue drivers who want to pick and choose destinations undermine the company’s reputation. It is also of concern as getting to the airport on time is (for obvious reasons) crucial and a driver cancelling a job in this way is just not on..Version: 3.322.10004

Worst driver!Some how the street I was heading it didn’t show up on the Uber app map so I just put the suburb and as soon as I was in the car told the driver that, and to not to worry because I knew where I was going so I will indicate the way while we where in Brookvale. At least he new that suburb to go but to my surprise, next block he was going to turn right which I kindly said please continue straight, I have no idea why the GPS is showing you that way and he reply very angrily if I new where I was going or not? because he’s GPS was showing other thing, to what I calmly reply yes, I told you so when I was in, and then he try to turn left to the other line in order to go straight, he did not see a car coming and we almost crashed, so he got even more agitated, hit the dash board with his hands, very hard and I was seating next to him as I had to sit there as his car has only 2 doors, so being so close to him, seeing him so angry and hitting the dash it really got me scared! Kept my calm, kept giving the directions and thank God it was closed! I’ve couldn’t survive a long trip with him being angrily and hitting the dash board and Who knows what else! Have used Uber 3 times know, first 2 times got very nice and kind drivers, but this one pathetic!.Version: 3.345.10001

Shocking.I tried signing up to Uber, keeping in mind that I have never had an account with them, to find my details blocked from the app, Uber, which I though was very strange to find out my information was being used for an account I didn’t not know about or used. After contacting Uber’s help service via email, they responded in a different language asking me to translate my email into their language. Following that, I then asked for my information to be unlinked from the account that was in use (obviously for safety reasons) which took a total of 6 days. Then my number seemed to be blocked from Uber too, which I also had to ask to be unblocked so I could sign up to Uber, which took a total of four days. After unlinking and unblocking my details and information. To finally think I can successfully create an Uber account on the app, I was terribly wrong. After reading the terms and conditions and policies, which to add takes a very long time, was instructions state, so clicked the arrow below confirming that I agree with the terms&conditions etc. to find that it’s won’t even load onto the next stage of signing up. So in total it had taken me 11 days to not even fully be able to create and access an Uber riding account. I fully believe I have wasted time in trying and is not worth all of the hassle..Version: 3.351.10003

Cleaning fee OVER THE TOP😤I made a mess and got charged 80$. Not going on an Uber again. I find this unfair. The mess was very minimal I even tipped him and I offered to help clean but he refused. I’m very furious do not recommend at all!.Version: 3.406.10001

FeesTheir cleaning fee is absolutely a rip off. I spilt a little bit of my drink, offered to clean it, tried to clean it but he kept waving my hand out of the way. Been using them for over a year everyday. And now they have charged me 100$ for a trip that is 20$ and it’s near Christmas I must add..Version: 3.434.10005

Uber is racistUber is discriminating upon people based on their skin colour. Hope a class action lawsuit kills it..Version: 3.407.10000

LootUber charged the double price of what the application showed.I lost extra 22$ for calling Uber Express Pool.Had to walk a fair distance to reach the destination..Version: 3.327.10002

Are there any humans working behind the scenes at Uber?The app itself is ok. The directions are not always the best for drivers. When trying to get support for the app, there is no way of speaking to a person or a support team and the FAQs do not always have the answer. One gripe I have is the rating system. I pride myself on being a courteous and friendly passenger. I had a perfect history and then one day, a driver selected my request for pick up and then decided to cancel it. No issues there. These things happen. But it then showed up as a ride in which they needed to rate me as a passenger. My rating dropped to the point that I realised they must have given me 1 star for THEM cancelling my trip! Trying to get this reviewed as this affected my rating. I don’t expect the anonymity to be removed (I like that it is anonymous) but there should be a way for a rating to be reviewed. This must be especially hard for drivers!.Version: 3.307.10001

Driver fraudI have been with Uber for around 4 years and in most cases have good services. However, I met bad things and fraud at the beginning of this year. Here is what happened and hope everyone who read it take extra care, I come back from my trip overseas and request a Uber at the international airport Sydney, and then one driver accepted my order. After I waited for around 3 mins, the order became complete and charge me 8/9 dollars( I don’t remember the exact amount, but it charge me the minimum charge). What the hell! I don’t even see the car coming then the app already told me it completed and charged. I was so shocked, and go to the app to dispute and find nothing to do. There is no choice to report this kind of creepy and disgusting fraud of driver. The only fee I can dispute is canceled fee not the normal trip cost. After that it takes me months to get back confidence in Uber and believe that most of the drivers are decent. And more importantly, I really hope Uber can pay attention for this kind of unusual trip which play tricks with customers and the Uber platform. I guess the driver must use some cheating program or scam..Version: 3.318.10001

Uber used to be goodSince the “short walk” reform Uber had just made us customers pay the same money for lower quality services. UberPool makes you walk even if you don’t want to. Sometimes it gives you the option to pay almost $2 more to get a door-to-door service which makes it about the same price of getting an UberX so it loses the purpose of booking a Pool. I remember when you just initiated the new UberPool system, you told customers that it will decrease prices. What we actually got is the same prices for having to walk to get an UberPool which doesn’t bring you on time to where you need to get. Driver arrival times are misleading, destination arrival times are misleading, and us customers just keep cooperating with inflating prices while the service we actually get is worse. It would be more fair if at least we customers could now upfront that we get worse service and have the option of reaching a better decision whether we should call an UberX or a Pool. If the ETA of the driver is said to be 9 min, it cannot arrive in 20min (assuming he didn’t have any unexpected obstacles in his route) and if the ETA to your destination on a Pool is a window of 20min but it actually takes 40min to get to your destination, you should notify the rider upfront on the actual time window of arrival so he can reach a smart decision whether he wants to use the service or not. We want the old UberPool back and we want honest ETAs..Version: 3.353.10002

My first time ever using Uber and honestly was the worst experience of my lifeSo I thought I’d use Uber to go pick somebody up to hang out with They were a min away from the pick up locations The person I was going to have it picked up said they went out in the car and drove off and she was chasing the car Had to call multiple times to get a hold of the drive at which the driver said he waited five minutes they never showed he’s on the phone with Uber there’s nothing he can do He said the ride is canceled that I have to make another ride The ride was $28 he said that I would be refunded the ride but have to pay a cancellation fee well two days later I find out I’m charge $77 in my account So obviously Uber is a scam a joke and fraud alll in one they stolen my money I didn’t look up on the app and they switched the drop off location to make as much money as possible they did not cancel the ride because the ride is supposedly now complete and nobody got pick up or drop off and I’ve been trying to get a hold of Uber for the last six hours and there’s no way to get a hold of them I Filed a help ticket if that’s what you call it but nobody gets back it’s just copy paste copy paste copy paste anyone help me please I would highly highly recommend staying away from this company unless you want your private information stored in your bank account zeroed and make believe rides and money just been thrown away that you can’t get back.Version: 3.362.10004

The brand has lost my trust and moneyI use (used) Uber a lot. I’m always running from one meeting to the next, and I’m never home so I request Ubers every day. In the past 3 months, I have only encountered BAD EXPERIENCES with Uber. Uber drivers who keep calling you and messaging you to find out where you’re going so they can cancel the trip (and no punishment for their poor behaviour), drivers who are rude and lack of cars in CBD MELBOURNE. What an awful experience for anyone who uses your services on a daily basis. Then there is NO SUPPORT NUMBER to speak with when your drivers are treating us like garbage. Where is the support? An email? Emails that you NEVER hear from them. Where is the system where drivers get penalised for cancelling a trip after 2 minutes, or when we’ve been waiting for 10 minutes and they cancel on you? How about reenforcing punishments on that? I used to be a massive Uber fan. You guys have seen A LOT of my money, but quality in Melbourne has DEFINITELY gone worse. A LOT worse. I have downloaded 3 other car services and you guys won’t be seeing my penny anytime soon. Get your drivers and your services to have a better standard. Get a better “support system” for the customers, because there’s a lot to protect the drivers but not a lot the people who are keeping this company open and running, us customers..Version: 3.327.10002

Not a valid or responsible choice....The app said a ride was on the way for an hour... we actually waited. Only wanted to go from Richmond Hill to Aurora at 12am... Apparently the civic address was "unrecognizable" Anyways the Cab company found us fine and within 12 minutes of us calling. Wouldn't ever use again....Version: 3.261.4

Why??Cost more than taxi, what is the point of Uber? Taxi - $35 to airport including tip. uber - $35 to airport not including tax or tips. Is this a joke? First time opening map it freezes on map. It wants me to set pin but goes no where. Time to delete again..Version: 3.474.10002

Killing uber drivers during Coronavirus pandemicsThis is so disturbing By uber Im a driver and driving rideshare is my full time job as everyone started suffering during this Coronavirus pandemic as a uber driver due to lack of jobs and risk factor I also started suffering but without I needed to keep doing what I can because of my family present health conditions and couldn’t find another job ASAP...the worst part comes now as many uber drivers requested uber to lower down their commission rates just during this pandemic in reply everyone got robotic and helpless answers were given by uber but during the same time uber was trying to make drivers to only drive for them in sydney by giving 5% commission which we brisbane drivers begging and I got to know to by by some Sydney uber driver posts in facebook or else I could never know that after beign with uber for 4years now I hate uber with my whole heart but still couldn’t avoid driving for only reason no other rideshare company in the market have major share of jobs like uber.....fyi uber offered help if the driver manages to contract coronary ...so technically I need to find someone who has this virus...so that I can feed my family for 2weeks without any worries.Version: 3.397.10002

Always cancellingUber drivers always cancel rides. I can give a good 20-40 minute window for when I need to get somewhere (as in, I’ll be 20-40 mins early if they actually pick me up) but I always end up late because the Uber drivers always cancel. They confirm, start on their way, and then cancel. It happens up to 4 times before I get someone that actually turns up and by that time, I may as well have got public transit and been late. And if I cancel, I STILL GET CHARGED. Why am I paying for a service that cancels, makes me late, and is inefficient!?.Version: 3.518.10001

Dishonest AppIn many occasions, Uber deducted money from my cards unjustifiably and their customer service is usually unwilling to solve any issues. They’re just defensive and will respond with lies, which are proven lies by my bank. Using this app is just a waste of time in addition to being a waste of money..Version: 3.447.10000

So so bad...Tried connecting to a driver for over 20 minutes and each time didn’t connect me to anybody? But when I call a regular taxi they show up no problem. Seriously don’t get it.Version: 3.407.10000

Would not recommendYes there are pros and cons to the app majority of drivers are polite and kind, others not so much, had a driver the other day that refused to let 4 of us in his car even though there were 4 seats available to sit in, he was rude and ignorant, no communication throughout the entire journey and was not considerate with the speed he was driving st causing 3 of us squashed in the back seats in pain, smacking our heads and crushing our shoulders on the sides , 1 of us had to get a bus home which is over an hour drive whereas in an uber 10 minute journey, 15 minutes with traffic , was not happy and obviously gave this driver a bad review. another isuue i would like to address , cancelled trips, i am absolutely infuriated st the fact that uber drivers will cancell on you without a single care once they see a new job worth more money, yes i understand its more money but when theyre driving from 14 minutes away, getting 5 minutes away and cancelling but whenever we cancel our trips with a driver its "wasting their time" and it charges £3.50 , this is absolutely shocking , it charges is for cancelling and i personally think it should charge the driver too as its wasting our time , vice versa, half of the drivers dont even realise this happens and it's disgusting, not happy, and would definitely not recommend especially if you hate having your time wasted and money wasted on inconsistent drivers..Version: 3.417.10002

Unfair policies charging me and costing me timeUsed to feel so happy using Uber, these days I feel a tad of dread and uncertainty. Uber used to be my go to ride share app. But now I’m regularly paying cancellation fees when drivers are far/slow/non responsive, and im often missing travel connections because of unprofessionalism of the drivers or drivers cancelling and I am then left in the lurch. Its becoming more and more unreliable. I really don’t like leaving negative reviews but this is becoming such a persistent issue! I lost a whole hour of my time due to a missed connection last week, and they charged me cancellation fees for slow drivers (refunded after I had to *manually* write to them) but then gave no concern for the missed connection and proceeded to charge me anyway for the ride that did not get me to my destination on time when I had left PLENTY of time to get there. So frustrating Uber! Actively looking at other options for my rides and will tell all my friends and network when I’ve made the move..Version: 3.434.10005

Card RejectionI don’t like how I planned on going to work and I tried to get an Uber but my card declined but I had money in it , it was honestly so stressful needing transport ASAP to get to work on time but there was some problem with my card apparently. The problem was so terrible that it wouldn’t let me get a ride , I tried contacting Uber support on facebook and they couldn’t fix it either . Firstly I tried logging into my Uber account by putting in my number and it said my account was disabled, I couldn’t log into my account so I decided to log into my friends accounts and add a payment method of my card and tried to get a ride and some issue came up saying “ oops, something went wrong. VISA-1234: Your payment method is invalid, please update your billing settings”. This was the time when I needed Uber urgently and it wouldn’t work . I even added my friend’s card to my account to see if that payment method would work and still, the same issue came up saying “oops something went wrong”. Like I really needed to use Uber and it wouldn’t work it was so stressful I literally lost a 10 hour shift tonight because Uber wasn’t working for me. Anyways I need my account to work because I love Uber and my past trips were always on time and quick so I would really love for the staff to fix this problem immediately so that I can happily use Uber whenever I need quick transport, thanks from Sarah..Version: 3.275.10000

Inappropriate drop offI booked an Uber to take me to Euston Station London on Tuesday 4th May to arrive at 19 57giving me ample time to catch my train As we got to where the taxi should have turned left the road was blocked off and obviously had been for some time and the driver was aware of this as he said as we approached that he wouldn’t be able to turn left. He turned right and pulled over and said it was just a short distance to walk to the station, it was just beyond the lights. I accepted what he said and got out of the cab carrying a fairly heavy bag. I do not consider a TEN MINUTE plus walk a short distance for an elderly lady of 80 carrying a heavy bag to be a short distance. I was very hot and bothered when I finally got there and had only five minutes to find my platform and get my train rather than the 17 minutes I should have had. The taxi journey was not completed as arranged as I was not dropped at my destination. Since this road closure is well established surely there are diversions in place and the driver should have known this and acted accordingly..Version: 3.456.10005

Wrong Prices Advertised!I always schedule my trips ahead of time so that I don’t have to wait to see if an Uber is near by. Have had multiple problems with Uber but today was the absolute tipping point for me! I scheduled a ride and the screen in front of me said $9-$11 for the trip coming up. After the ride was over I get a charge of $29 to my bank! A surcharge! I was never informed of this surcharge before the ride reached my house because if I did I never would have got in! The ride only took 8 minutes! And to make matters worse uber won’t rectify that surcharge! If you say a ride is $9-$11 keep it at that price you said it was going to cost or actually let us know how much it would really be! Totally misleading and completely ripped off. And just the day before I had a ride with a driver who was checking his phone whenever it went off, barely looking where he was going and almost got us into a car crash! Do you know what Uber said? “We’re sorry that made you feel unsafe” are you kidding? Not even reimbursed for the reckless driving of this person they allow other people to get in the car with! Unbelievable Uber. You’ve really lost your high standing stature and customer service. Appalling..Version: 3.467.10003

Terrible Customer ServiceI received a gift card for $20 and shared a ride with my sister 2 times. The first time the gift card paid for my half and the second time the gift card should have paid for my half and then another payment method cover the remainder. On the second ride, my sister (who had also received a $20 gift card) was able to use what was left of her gift card balance and her backup payment method was charged the remainder. My backup method paid the entire trip and my gift card balance was not used. When I submitted a request for Uber to look into this, I was told that you have to purchase more Uber cash to use the remainder of the gift card. This would not be a big deal if my sister - who in the exact same situation - would have had to have purchased Uber cash to use hers. Obviously this is a lie since it worked for her. I was then told that due to my issue my gift card balance would be refunded to me and to provide a mailing address. After a month had passed I followed up on this and was told that I cannot get a refund for my gift card and the prior employee had lied. Now, I am being told the same story that you have to purchase Uber cash to use a partial gift card which is back to the same lie I was told in the beginning and can prove wrong based on my sister’s half of our shared receipt. This company has no idea what they’re doing and can’t keep their lies straight..Version: 3.338.10003

Uber driverMy wife and I were in Lille France for the great Braderie antiques fair 30th of August to 1st September we couldn’t take our Motorhome because there was height restrictions on car park barriers so we decided to use Uber who we always use all over Europe and have never had a problem with except yesterday Sunday 1st sept our driver bidal picked us up at a campsite at Aubers about 30 kilometres from the Antiques fair we paid asking price and he said he would come back for us because it was a nightmare with cancelled buses etc, we agreed a price of 30 euros and arranged a place to be picked up and contacted him for 45 minutes telling him we were waiting outside Novotel hotel and he just didn’t reply with one text message or did he answer his phone no matter how many times we tried he just stranded us there after 50 minutes we had to walk about a mile to the metro get a long tram ride to Saint Philibert then phone for another Uber car which came swiftly the drivers name was Honourae who was great and understanding. It took us nearly two hours to get back to base where we missed a dinner engagement. We think Uber should vet there drivers a bit better. We also think Bidal realised he wasn’t going to make enough money with what we agreed on so he couldn’t be bothered. Thanks Bidal you ruined the start of our holiday. VV.Version: 3.366.10001

Use at your own risk!I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride..Version: 3.371.10002

Waiting stood next to the taxi on mapSo I’ve had good experiences with this app and also really bad one, the good ones are based on just normal service, get picked up get dropped off. But it’s the bad ones that shine stronger with this service. Reason for my review today is just overall being fed up with the way the app works. I live close to the city centre just a 10 min walk but on days that we have bags or days that it’s raining it’s nice to be able to click a button and have a taxi arrive. Tonight I waited 10 mins for the app to show me 15 different drivers that were between 1-10 mins away and each time it showed me how close they were, I could see the actual taxi but the trip got declined. After the £6 taken out of my account 15 mins later it told me it was now £8, and I went ahead and paid it but still the exact thing happened, all the taxis so close but none of them wanted to pick me up because the trip is so short. They are not taxi rank taxis that have to wait in a queue and lose their place for a trip that’s not worth it, they’re free roam taxis that were all in different areas. The part I don’t agree with on this app is that after the 10 time of the trip being declined there should be a must deliver option so they don’t let us down. I understand that it’s a short trip but come on, £8 for a 3 min drive why should we have to wait for that..Version: 3.424.10003

Lost lots of money with uberI have used uber for work only on an almost daily basis for about a year. This means that I had to keep my uber ride receipts to receive the money back from the government as well as having proof to my employer for ever taking these rides. When I logged into the uber app from a new phone however the app would first not let me sign in at all. After I could finally contact someone about this struggle I received an Email in which uber stated that I had two accounts running at the same time which is why they deleted one and erased the complete ride history of the other. Now this might have been the case as I have had several email accounts and phone numbers and moved overseas in the past years. But I am certain that I was using the same uber account for the past 3 years of my life. So it was really unnecessary (and expensive) to delete anything off the active account. I sent uber another Mail regarding this issue but it was unanswered. I lost a lot of money because of this stupid app and there is no phone number one can regard to.....Version: 3.397.10001

Overall, VERY reliable. HOWEVER…Uber is reliable! Met many cool people who can get the job done. Some don’t talk which is fine and very few don’t respect the road. Rides show up on time and get me where I need to go as soon as possible. HOWEVER, this app has good amount of problems. Uber doesn’t do a good job at managing prices. One time this app tried charging me $40 for a 9 min ride home, that’s way out of my price range for a short ride with no traffic and decent weather. Sometimes Uber drivers will make you wait 10-15min then cancel your ride right after. That is the main reason I’m making this review, today just lost 40 min worth of time since I had 3 drivers finish up trips that took around 10-15min and cancelled right after. I could’ve been home within those 40 min I lost. Uber should really do discounts if drivers are going to waste people’s time like that. Also prices are just way out of my price range when it snows. I understand charging more due to weather conditions but sometimes the prices can just be absolutely ridiculous and that’s where Uber becomes unreliable. I love that you can buy bus tickets through this app since it helps save money for how I decide to travel. By all means, DO NOT take this review as an insult! Take this review as criticism and advice to better improve your app and business not just for me but for everyone. Other than that I’ll continue riding with Uber!.Version: 3.539.10003

Vancouver BCDo not use. Very lazy drivers. Average 30 minute wait for a driver to accept a job. Canadians are very lazy..Version: 3.474.10002

Be more transparent about price surges pleaseUber has been great. But the new hidden price surges feel deceptive. It asks you to know how much you’d be willing to pay to get from point A to B rather than being transparent about their base rates. When there’s a surge, you won’t know about it unless you travel that route often. When you go to query it through the app, the process is made as discouraging as possible. It’s a shame that a company that built itself on great technology and transparency has changed its model to increase their profits. I hear the argument about dynamic pricing being commonplace, like with airline companies. But the refreshing thing about Uber was that they didn’t go for that model. It felt like more of a Co-op than a company. Please return your transparency over prices. Update: I received a reply from the developers about dynamic prices being fair. I am not arguing their fairness - just how Uber chooses to communicate when there is a surcharge. The old way of seeing the surcharge before agreeing to it was more transparent to the consumer than the current hidden practice..Version: 3.368.10004

Almost missed my flightVery disappointed with Uber. It showed a driver was coming to pick us up and then, at the last minute it canceled on us. It was too late to call a taxi. In the end we had to take our car to the airport and pay for the parking for the duration of our vacation. I’ll never take Uber again when I am pressed with time. I never thought they could do that: book a ride, track it and cancel just before the pickup..Version: 3.521.10000

Confused customer service and would not accept credit cardSigned up, tried to use a Visa and other credit cards as payment method, did not go through. Checked with banking institution and all checked out fine it was Uber not registering the correct merchant ID / Name. Went online to find help from Uber - No phone # to call into Uber for help as a rider. The online conversation help produced multiple customer service reps being confused and repetitive (one saying my card was expired when I never had one in there in the first place, and was not expiring until 2021, the others saying the cards in the system were invalid.) When they asked for a screenshot of the error they finally agreed to manually enter it in. When I gave them the information another rep replied to say cards were expired (argh!) and asked for last four digits of card. Provided them info again when they finally said they tried to enter card # manually but it won’t go through. Asked me to use other cards (again they are not listening as I had already tried 3 others with the same outcomes). Seems like customer reps possess terrible reading skills and basic comprehension of my customer related issue. Solution: downloaded Lyft with no issues..Version: 3.268.10002

Not reliableToday my girlfriend had to go to the vet with her cat, she had a vet appointment. If she does not show up she is charged. She ordered an Uber and one after another 5 total Ubers drivers canceled on her and she had to walk over a mile to the vet carrying her cat, supplies and pet medication. Why aren’t Uber cars more reliable?! Uber cars need to be told the destination before they accept the job. I heard that Uber car drivers are sent a job, click accept and after the fact learn the destination. At this point they simply cancel if they don’t want to go there while the person who ordered the Uber has to wait an additional 10-15 minutes for another Uber car and is charged a cancellation fee. If you have an important time sensitive meeting or doctors appointment like we had you are up the creek. What kind of backwards thinking is Uber using?! We have also had issues with Uber drivers picking up in the wrong location. We provide the exact address where we are and they are way down the block where we can’t see them. Has Uber not heard of addresses and geolocations going by the phone? The Uber programmers need to find a better job and new developers hired. The very next time I am in a time sensitive situation I am video taping the entire process from start to finish on my iPhone and uploading the video to social media for all to see..Version: 3.471.10003

Gross misuse & sharing of rider user informationHaven’t even opened Uber app in a months but had an Uber driver pinpoint my exact location and try to coax me into car. He showed me my information onscreen for a booking . After saying I wasn’t the right person & getting the hell out of there thought it was very odd he took off & not wait for the right person if it was a genuine booking . Tried to report to Uber who told me to contact their special police operations unit especially set up for Uber Australia which of course doesn’t exist. Then told me I could only confirm activity against my account if police here put a report request into the Netherlands! Claimed they where in Australia but calling me from numbers routed through Paris. Seems pretty obvious with other information best not to disclose here that it appears Uber are trying to make sure they don’t loose money on their 20% off if they don’t arrive in 5 minutes campaign by stalking customers locations 24/7 overriding their own location settings based on typical trend start/end trip locations. Sure you’ll get an Uber in 5mins because seems Uber are tracking you’re every move with cars lurking & watching you to be right there if you book a ride!!! Creeeeepy..Version: 3.336.10001

I used to like this appI used to like this app, I really helped me out when I missed my bus or couldn’t get on because the bus was full. Are used to like the fact that I gave you an estimated price so if you decided to go a different rout for what the Uber GPS said and still get charged a reasonable amount. But now it is a set price and you can only go with the GPS says that the GPS isn’t always right, sometimes it will take a completely different way which is way too long and will make me get late even if I go very early. Then I’ll have the driver say “the GPS is calculating traffic jams and stuff like that” I know the route into my work I know when it’s going to be traffic so I know what time is the schools are always take that route. This is very frustrating and I’m starting to think about uninstalling this app, Uber you need to get your act together because this is atrocious :( You should give us the option to chose the different routes we can take so we can select the route that is most likely one we want, most of the time the route that is suggested is too long and a waste of time.Version: 3.426.10001

Cancellation feeOn Sat night I requested a ride to K-road in Auckland. The street was very busy and trying to locate the car that had been assigned to take me home was very difficult as everyone was looking for their vehicle too! When I did manage to see the license plate of my vehicle on the opposite side of the road, the driver continued to drive and turn the next corner and to my dismay I got a cancellation notice and was charged a $10 fee. There was no phone call from your driver as I have had in the past with other Drivers, so I really don’t feel that I should have been charged this. Even the next driver that I requested gave me a call to tell me he was on the other side of the road..... Not impressed!!.Version: 3.336.10001

Uber’s Map/Location difficulties.Multiple times with different Uber’s they have almost dropped me off to the wrong address that I had requested, and to make it worse it’s the same location I am going to and from. Many times I have requested an Uber to pick me up from work, which seems to be alright, but when it comes to dropping me off home the Uber’s map tells the driver to drop me off to a completely different address. I don’t know what’s going on here but this inconvenience for uber driver and I makes myself as a customer and the driver look bad. This goes for the Uber eats app as well. It’s resulted in me now telling the drivers to use Google Maps because it’s more accurate and reliable than the one that the app provides. It would be greatly appreciated if this matter could be resolved. Thank you..Version: 3.328.10001

Recent changes make it worse!I noticed a couple of changes throughout the first half of the year that make the service significantly worse - for ones the algorithm that used to connect the customer to the driver has changed and now seems to be based on a matching process no longer driven by proximity. I assume this is driven by the wish to guarantee a certain number of jobs throughout the day to drivers, but this certainly happens at the expense of customers (and drivers alike) as I had more cancellations now from drivers where it would be inconvenient to drive into my direction. Secondly the pre booking functions is gone, probably driven by the above change in job-distribution, significantly restrict the functionality of Uber's services. Lastly, I no longer receive a notifications once the driver has arrived, making the 2 minutes waiting time a laugh (I still receive the first connection notification, confirmation of estimated arrival time, sometime (!) the 2 minute warning until arriving but no longer the "your driver has arrived" notification) - please fix this or people will almost certainly consider other services!.Version: 3.356.10001

Suffers from terrible billing issuesThe app is very poorly designed compared to NZ alternative Zoomy, or even to Ola. Before a ride is even confirmed, your credit card will be charged the full amount - and if you cancel the ride, there’s no refund. The app doesn’t tell you this, and misleads you into thinking there’s been no charge as it shows that $0 was billed from within your ride history in the app. But checking your credit card shows they’ve in fact taken the full amount and never refunded it. This happened to me at Wellington airport. I put in my trip and nearly $30 was immediately charged to my card. After I stood in the freezing cold for at least 5 minutes and finally got tired of the perpetual “looking for your ride” message, I cancelled the trip and went and got a regular cab off the rank. The app tells me the cost of the trip was $0 - my bank shows the amount they charged was never refunded after waiting nearly a week. Uber lost around $5 billion in the last quarter, but lying about how much they’re actually billing to their customers credit cards in order to make up the difference seems like particularly sociopathic behavior, even by the low ethical standards of American tech companies. Avoid the app like the plague and use Zoomy instead..Version: 3.364.10003

Uber London is terrible, beyond belief!I didn't think I'd see this day with such an appalling service. There are few drivers who are honest and turn up on time. The rest of them are a bunch of crooks! I ordered one car this morning at 6:55 am to go to work. The car arrived at 7. I dropped my bag in the back of the car, I sat down only to be told that the ride is cancelled and that I would have to get another car. No apology just the cheek to charge me £6.00 cancellation fee when Claudiu was the one cancelling. I have now requested a refund but obviously uber app doesn't have any option to contact them or raise a concern or anything like that. I would boycott this company as they clearly are operating like cowboys in Lala land! Apparently the charge will be given as credit. Nothing is on the credit side. I will have to contact my bank to get the refund instead. Avoid at all costs. Check your bank to make sure the charge from the app matches the on in your bank account as you will be surprised you are being charged more! Stay away from this company if you have a choice!!!!.Version: 3.294.10002

GreedySo I started using Uber in 2016 and one day two drivers cancelled on me yet for some reason I was charged a cancellation fee when I did not cancel any rides. When I spoke to a representative of Uber about this the lady was extremely rude and also did not refund this mistake! So I stopped using Uber because why should a company who truly cares about their customer ruin my day after talking to me so arrogantly and also refuse to correct their fault? Years later I redownloaded the app and I was grocery shopping and had many things so I thought I should get a taxi, I checked Uber only to see that on the hottest day of the year Uber had increased what was normally a £4-7 journey up to £26-30! And all other taxi apps had increased theirs to less than half of Ubers due to the fact that it was a Friday around 6pm and there was higher demand. So I now just believe that Uber is a company that likes to take advantage of their customers because on a day when people are experiencing heat stroke and general health problems due to extreme heat it was interesting to see Uber’s take on this..Version: 3.515.10001

Payment problem?I just installed this today and i entered in my paypal account and my debit. Once I try to book an ride, it says update payment?? or wrong payment.Version: 3.260.3

Your driver will arrive... maybeAbsolutely absurd that a company of this maturity hasn’t figured out customer service yet. Consistently I have been caught waiting for over 10 minutes the driver to cancel and me have to reorder another uber pool and wait another 10 minutes. Definitely they don’t seem to understand that once they have committed to picking you up in a certain location, at a certain time the transaction has been finalized and they have committed to their end of the bargain. If the app recalibrated and found you another driver that could drop you at your destination at the agreed upon time that would be fair. Instead, if you actually need to be at your destination by the original time specified by the Uber Pool, you need to order an UberX after the pool cancels to make up all of the lost time. Time absolutely has a monetary value and therefore I am fully transitioning to Lyft as they are far more sensitive to customer satisfaction..Version: 3.382.10006

Timings a problemI agree with the review I just read - pick up times are a major problem. They are inaccurate. Also, sometimes I want the fastest pick up time possible and when I type in my ride details, some driver 15m away accepts the job and I have to cancel and restart so I can hopefully find someone quicker and the same driver keeps rebooking the job which is completely annoying. There needs to be some mechanism where you can say why you’re cancelling the job - ie. wait time too long - to invite the possibility of anyone else accepting the job or being open to a new, quicker pick up time when another driver is finishing a trip locally or just starting their shift, to be able to pick up the job. Some way of indicating that you’re in a rush would be good !!! Tonight I was in a rush and had to wait 25 minutes for an Uber, from a central London location, where I am sure more Ubers were driving past, but once someone accepts my ride I am locked in. And they were finishing a trip and dropping someone off still. I don’t want to have to wait for that driver, I definitely want to be open to a quicker pick up. And the time was given as, for example, 5 minutes , and the 5 doesn’t go down for 15 minutes and then the 4 lasts for 3 minutes etc. Can you review this aspect ? Thanks. Otherwise great..Version: 3.459.10002

Mad😡Why did u remove the following: Bus times Uber eat Grocery option from Uber app! I like it as it was all I one app! So mad! 😡.Version: 3.451.10003

Uber London is awfulIve used Uber all over North America without issue. Uber london has next to no drivers, and trips are frequently picked up and then rejected after waiting 10 minutes. Awful service. Use a black cab instead..Version: 3.519.10005

‘Payment Method’ IssuesAfter using Uber very frequently with no issues or complaints, I could no longer book rides as the app said “Payment Method Unavailable”. We deleted the card off the app, and re-entered it, with no luck. The same message appears every time we try to book a ride - the rest of my family use their own separate accounts but we all use the same card, and none of our accounts work and we are always given the same message. Adding a different card made no difference, it still said “Payment Method Unavailable”, when there was nothing wrong with either card. After contacting Uber, we were advised to deactivate the accounts, and leave them for a month - then try again. After the month, there were no changes made, and the same message was showing up. Customer service is terrible and there were no effective changes made. No longer using Uber due to this issue, and have found much better alternatives, that actually work. Would not recommend Uber to anyone and will never use it again..Version: 3.371.10002

Can’t cope with tunnelsI use Uber quite a lot and the service is fine, but it seems to really struggle generating an accurate fare when the journey involves going through a tunnel. When it loses GPS signal, rather than assuming that your journey will simply continue along the road you were previously on like any normal in-car satnav device until it picks up a signal again, it seems to fall back on using cell tower data to work out where you are. This results in wildly inaccurate charges as the vehicle track that comes through with the receipt shows you made a sudden jump to somewhere several miles away from where you actually travelled, went round in bizarrely shaped circles etc. After a bit of back and forth with Uber customer services they’ll manually adjust this to remove the excess “distance” you get charged, but really it shouldn’t be happening in the first place - but as of 2018 this glitch still exists in the pricing algorithm..Version: 3.275.10000

Glitchy as hell these days!I've had problems with the app, 9 out of 10 times I open it, it refuses to load correctly. So I have to close it then open it again to order a car. Wasn't fun standing on the footpath opening and closing it 4 times at midnight last night, desperately trying to get a ride! The drivers are mostly okay, however I have had problems with a few overcharging me etc but Uber has been great and dealt with any problems quickly..Version: 3.275.10000

Used to be ..Used to be that Uber was cheaper than a taxi. That was a long time ago. It’s probably worse nor for consumers and drivers..Version: 3.539.10003

Used to Be BetterThis app used to be better re navigation. I can’t understand why recently drivers’ apps seem to be taking me in completely the wrong direction and even drivers are recently commenting on this issue. Several drivers have told me they now use google maps instead of the uber app due to this problem. The “add or change” section is confusing and should be changed to make it clear whether you are adding a stop in the middle of a trip or tacking an extra one on at the end as it is not clear and some drivers can’t help as they don’t know how to do it. Some drivers tell me not to bother adding a destination but to only list my first destination in the app and then when we are almost there simply change to the final destination to ensue it is accurate. Uber really needs to change this as the two addresses can be listed in the wrong sequence. It makes me want to find a competitor to use instead of uber..Version: 3.313.10001

Confusion and stressI love Uber, but pick up at Ak airport is not a good experience. On both occasions I have received conflicting instructions. Last Tuesday I was instructed to wait at Departures but subsequently the driver messaged that he was at Gate 11 which is a fair distance from Departures. As before I was tired and the luggage was heavy, plus I was concerned the driver would not wait. Fortunately it was a 7.30pm landing this time, not midnight as previously. I did eventually meet up with the driver but got charged wait time which is fair enough had I been at Gate 11 and kept him waiting. I understood Uber could not park at the Gate 11 area but they could on this particular Tuesday. The previous time I did an extra lap having received three conflicting messages so was not impressed at a repeat experience. I just need one definitive instruction as to pick up location, not two opposing ones. I am not young with a bad back so not well equipped for a marathon sprint with a heavy trolley after an exhausting day travelling. Please advise what I should do next time..Version: 3.348.10002

Uber drivers screen customers to see how far you are travelling for higher fares for them to charge.Uber drivers are screening customers to see how far we are travelling after we’ve booked an Uber. If the fare or distance isn’t substantial enough for them they will cancel. If this happens to you then please ensure you take a screenshot and save cos Uber themselves don’t care and aren’t helpful at all...unless you have proof/evidence. Uber cars in Auckland often smell, are in poor condition, not very appealing and don’t have enough space (if any) for luggage when coming or going to airports. Would rather spend the extra dollars with better companies if it means better service and honesty, however, you’ll find that there are companies available that are either cheaper or equivalent to Uber but provide a more friendly and top quality service with updated cars that don’t smell and aren’t cramped. Some may be slightly a bit more but worth it, AVOID UBER in Auckland and especially to and from the airport. Zoomy is way better. DO NOT USE UBER EATS Either. They are rip off, con artists who will steal your money/charge your credit card, apologise and say they’ll refund but then don’t. Worst and most untrustworthy delivery company ever..Version: 3.329.10002

DisgustedUsually I love Uber but my experiences recently have changed my mind. I used Uber while on holiday in Albufeira and was pleasantly surprised at the low rates, little did I know the low price was paralleled with low customer service. I ordered an Uber after a night on the strip with my friend. She has cerebral palsy and has difficulty walking. All we did was get in the car and Manuel our driver shouted “get out!!”. I have never been so confused and apalled in my life. We are used to people being disrespectful towards us and making rude remarks but never have we ever been denied a service that we paid for. I asked him why he wanted us to leave and all he did was shout at us again and again telling us to get out. He drove us to the end of the strip and threatened to call the police if we did not get out of his car. I was fuming and told him to call the police as we had nothing wrong but we got out anyway to avoid further issues as he was being very demanding. Then to put the cherry on top he proceeds to drive as if we were on our trip and charged me €4.88! I was not aware that we had to pay for harassment. Maybe things are different in Portugal. I am trying to report the issue to Uber and am having great difficulty so have decided to leave a review and maybe that will get me my Euros back..Version: 3.356.10001

Uber servicesI have called for Uber twice today. The first one drove past me and never come back, so I had to walk about a kelometre in bad stormy weather. When I booked a he second one, it drove past me as well and went down the road about 2000m. I had to walk and find him where he was waiting for me. If I didn’t see him driving past me, he would have waited and then gone away saying that I couldn’t find the passenger. You need to improve your map or talk to your driver. I think the drivers are playing smart for short trips. Coming but stopping way beyond the given address so they wait for 5 minutes and then cancel the trip and charge $10 cancellation fee. I need to be compensated for my cancelled trip as well as my time waisted dealing with your drivers, or I will lodge a formal complaint. Thanks, Akram.Version: 3.303.10001

Left me stranded too many times - unreliable!I’ve used uber hundreds and hundreds of time and never had a problem until two months ago - now I constantly receive an error message saying “OOPS SOMETHING WENT WRONG” “there’s and error processing your request” “please visit in-app help for assistance.” I’ve googled this and many people have the same problem to which they’ve been offered no solution. For me, I trusted uber before because it was reliable. I had a major injury this year and couldn’t walk. I relied on uber for transportation which I can’t do anymore. So many times this app has left me stranded and I had to look for a bus or black cab. So many times this app left me stranded due to this error message so I was late getting to where I needed to go. Uber, you need to get this sorted. The whole point of your app is reliability and convenience. I don’t have time to do in app help which we all know is not going to fix the problem. I just need a car that will be there when I need it. How hard is that? Anyone know of a competitor app in London that I can use as a back-up in case this app fails again? One last complaint. Sometimes my app screen goes totally white and I can’t see when the driver is arriving nor do I have any of this details. So I’m waiting and will miss him and won’t be able to contact him but still get charged by you. No okay. Please fix your bugs..Version: 3.317.10003

Worst customer service and credit card hacks1. Uber customer service is worst as if your account is hacked and someone else is using it than you can kiss your money goodbye. 2. Basically uber saying to their customer that it's not my problem. 3. There is a way of emailing them but that team is also another star in their customer service team as you have to open a query and email it to them what they do is even the query is not solved they tag it as solved and close it. 4. Best part is there response time on email. It seems like by sending emails to their customer service team you are disturbing them as they respond in ages. 5. My suggestion is to use a local taxi or cab service as they are a bit expensive but more reliable. It's better to be safe than sorry..Version: 3.261.4

MehBooking a car is easy enough but the overall experience not so much. There is no way to contact the driver. The pricing structure lacks transparency and seems to be based on how much battery you have left on your phone and your handset make. Why give me a price range? I want a fixed price. Otherwise, I might as well book a mini cab or a normal taxi and not giving Uber a carte blanche charging me whatever they want. Arriving at Manchester Terminal 2, the app told us to go to the short term parking on level 3. There is a level C but no level 3. The confusion led us to go back to the ground floor and asking staff before returning to level C. Looking at the app map animation, I could see the driver driving around and around although, I was not able to contact him. The driver claimed he tried to contact me although my phone never rang. He apologetically explained that he had just dropped somebody off at the usual drop off point which was further down the road when he accepted our trip but claimed he struggled to find us. To pick up passengers from the short term parking, he had to pay £4 on leaving. This extra cost was understandably but annoyingly then added to our bill. Why could the app not inform me that I would save money by walking 50 meters and be picked up outside the parking house?.Version: 3.322.10003

Not intuitive. Cost me as a resultI have the latest version of this app on my iPhone. I wanted to previous. It looks nothing like the screen shots on the help pages Uber provides. As as a result of trying to work things out I inadvertently ordered an Uber. It was not clear how to cancel. In the end the Uber arrived. The driver had no idea how I cancel so he cancelled on his phone. That sent another Uber. He also had no idea and did the same thing as the last Uber driver. I finally found the help pages and activated the cancel (not only on intuitive but way too many steps in the process). I got charged a cancellation fee. It is way too easy to inadvertently order an Uber and difficult to get cancel. Seems a great way to pick up fees..Version: 3.306.10003

Cheaper than Lyft with not much discernible difference that I can seeAre usually have a car, so I am not as familiar and have not use the app as much as many others probably sending a friend or having someone picked up more than anything. I will say that they are less expensive than Lyft alternatively and they do a good job of driving and getting you there however, do not make my mistake and wait to try and go get beer until there’s only five or 10 minutes after pick up because they will cancel or will find out that I have a gate with codes to punch him and sometimes Paideia and I’ve only taken about five Lyft rides and five Uber rides so I can tell you it’s happened a few times although I will say I have preferred Uber every time because I like it and that’s what she did with Uber except for the times when I have sent people and I don’t know how the drive went I would give them five stars on safety. Just if you’re in Dallas and you need to go get beer get your Uber and over with before 1130 something like 1115 or 10 o’clock to places are closing earlier these days so I would even suggest after work or 7 PM or something and schedule of the trip back if there’s nothing else because that’s always fun to do from the backseat when you don’t have your reading glasses lol. Happy Holly- Days!!!!.Version: 3.539.10003

Used to be accountable - no better than a cabI’ve recently requested to delete my account and have started to count down past 30 days to remove this on my phone. You do not regulate your drivers from practicing longhaul; and take longer than 24 hours to respond to emails. Reviews online of how poor your GPS system is - and how there is a loophole that’s its always set to use the fastest route (even if it’s also the most expensive with tolls). After my recent experience, the qualification of POOR ROUTE used by driver is reviewed subjectively by the Uber employee reviewing..... an additional 3 minutes travel time is FACTUALLY better, than being charged 25% tolls. I was refunded 3% but the time wasted and the surprise in the outcome that the driver CAN choose the route and you pay is ludicrous.... it’s not a bus route. It’s a ride service. I have better chances arguing with a taxi driver than Uber at this stage..Version: 3.349.10001

GPS and location services needs to be fixedSince the new update, there has been a process to get an Uber pool. It involves meeting your Uber at a determined location, this is very good and an excellent way to mainstream the process and make it more efficient. But unfortunately the AI in control of matching the rider with the Uber seems to be based on distance away from the rider instead of actual logistics. This is a problem for me since my pickup spots are always near an highway/expressway on street level (BQE in NYC) and the Ubers that are matched to me are always traveling on said expressway instead of on the side streets. Because of this, I've been matched with multiple Ubers that are traveling on the expressway and who's nearest exit is 30 minutes away. Due to this fact I couldn't even cancel the Uber since I would be charged a 5 dollar fee for due to the driver having to drive past me. This leaves me with 3 options either take the 5 dollar fee and call another Uber or to call the driver and ask them to cancel the pick-up. Wait an extra half-hour for an uber. The 2nd option is often met with hostility with some drivers, and the 3rd option is just not feasible due to the driver having to drive back and then drop you off adding an extra hour to the commute. Please take a look at this problem as it is extremely frustrating to book an Uber only to be late and frustrated at the process..Version: 3.325.10003

Put my account on hold and won’t tell me why!I use uber almost every single day and I spend lot of money on it. Why? Because I thought it was the most convenient and reliable choice out there. But I guess I was mistaken. I’ve had lot of great experiences with them and to be honest, they have been very quick at resolving my issues. However, last week, I just received an email from them saying that they were investigating a report from one of my recent rides, so my account would be on hold in the meantime. I wrote them three times to ask what was going on and why I was being investigated, but I never heard back from them and usually they are very quick at responding to emails. I just think this is very unprofessional on their part as they should be able to give the reasons why they decide to put my account on hold. But it’s not fair on my end because I might be accused of something I did not do at all because I use UberPool most of the time. So a driver might report under my name, something that a different rider did because they don’t know who is who most of the time. I don’t mind the investigation, but at least tell me why before you put my account on hold. This is just very disrespectful and I guess after this, I will never use uber again and you just lost a very loyal customer..Version: 3.335.10000

OverchargedMy car had broke down and i needed a ride home, the tow trucks are not giving lifts to people right now because of Covid so I obviously turned to Uber. It didnt take long to get a ride and my experiences with Uber have usually ran great. But i haven’t used it in a while. Two days ago when i used it, it showed me my upfront fee being around $30 for a UberX everything went great. After the ride had completed tho, i was unexplainably charged a “Surge Fee” that was “ Surge x2.5”? Which was in itself almost $50!!! I dont know why I was charged this fee and was never told about it in the upfront price. They only decided to charge me this after the ride had completed. I tried contacting customer support and its no use. There is no number to call to get their “24/7” live calls with someone from customer support either. I looked it up through google and it was just an automated message that hung up. Even on their website, i asked for help and all they had was use the help section in the app and click this link.. there was no such link. I did get to send a message through the app asking why was my total changed or updated. I only got an automated response that was no use. Totally disappointed and feel cheated. Cant believe i had to pay a fee that was almost TWO TIMES MORE than the actual ride itself. Id figure even after all this time there would be someone to help out in this kind of situation..Version: 3.417.10002

Estimated arrival time needs to improve!So we’ve been using Uber a couple of times a day whilst on holiday in the US. Literally every single time the estimated car arrival time is out by a great deal. Just now when confirming a trip, we did so based on the 4 minute away estimation of the nearest car. We waited outside our hotel for more like 14 minutes before the car actually got there. First the time went up to 5 minutes then to 7 minutes, then it just stayed 6 minutes for a few minutes and slowly started going back down again (not in a real-time minute counter but Uber’s much slower minute counter). There wasn’t really much traffic on the street so I don’t understand how can the estimation be out by this much. I would much prefer to know the actual estimated arrival time as opposed to standing by the road like an idiot. I definitely would have dried my hair this morning if I knew about the extra 10 minutes wait time, instead I was standing on the windy roadside for quarter of an hour with my wet hair. And this was pretty much the same with each ride ordered I’ve the past 10 days. Anywhere between double to triple the amount of estimated car arrival time we had to wait, not cool. Please make your app more accurate. For now I’m going to switch to Lyft for the last 4 days if our trip and see if they do a better estimation job. It’s just a shame as otherwise Uber would be a service I’d use and recommend more....Version: 3.347.10001

Money Scammers and poor customer serviceI was charged twice for a Uber pass I did not sign up for one was through PayPal and charged to my Wells Fargo debit card and the other was Apple Pay and to my discover credit card. When I was first charge to the PayPal payment format I was refund and I thought everything was okay. Upon trying to use the app again a week later I was forced to pay the the Uber pass charge before continue to confirm a ride and was this charged again. I brought this to Uber attention and they said it was a system error and delayed charged occurred. I provide them with screen shots showing that it was two separate charges to two different cards and instead of returning my money they continually insist that it was a delayed charge. I even explained to them that a delayed charged would all happen on the same payment form not charge a whole new form of payment and a different card, but they still insist I was only charged once even after providing all the evidence of two charges. They don’t care for there customer and the entire time I’m communicating with them it’s taking them days to respond they even sent the same response a couple of times hoping I would not reply. I deleted the app and will never use them again I don’t recommend Uber they are just trying to get as much money as they can. Uber drivers should tell me they want a cash tip because Uber takes to much of the online one. They are just money hungry and don’t care to do what’s right..Version: 3.461.10002

Existing account.I have been trying to sign into my Uber app for over a month and not a word from the company. Emails, calls, Twitter, and Instagram dm’s I’ve expended my options. No place or option to log into an exist account and when I enter my phone number and email it says the email already exists. Won’t let me sign in through social accounts. At least theirs Lyft.Version: 3.382.10006

Disgusting greedy buisnessI worked at Uber eats an Uber as a driver and I’ve never been more drained in my life these guys as employers would make you sick to your stomach the little breaks the horrible pay and even as a customer we have no customer service skills to be taught as drivers we just go off our social Skills and even still as a customer our support team is the most hopeless in all of the other apps across every other platform WHY you might wonder well how about the fact you can only get through to our support team IF YOU BUY THERE DIAMOND PACKAGE AND IF THATS NOT BAD ENOUGH TEAM UBER HAS NO SUPPORT SERVICES FOR DRIVES PASSANGERS OR CUSTOMER SO I SAY ITS TIME TO BOYCOTT UBER FROM NEW ZEALAND DISGUSTING AND NO SHAME AS A COOPERATIVE.Version: 3.502.10003

Scam paymentsHaving used Uber all over the world over the last few years I’d never had an issue. I’d also always used the same method of payment to the account. Recently I made 2 trips in London to and from our hotel for dinner, not cheap in either direction as it was New Year’s Eve. Happy to pay the price as I always had been but then checked to find 2 further charges pending from my account. Several phone calls to Uber and they gave me some line about it being standard financial practice to make sure that my payment method was valid. Over £60 had been taken from my account and they have told me that It could take up to 30 days for the money to come back into my account. Utter rubbish! I asked to speak to a supervisor and then promptly had the phone hung up on my by the customer service advisor. This is totally unacceptable and is the reason that I will never use Uber again and only support black cabs from now on! I hasten to add that this is in no way a reflection on the 2 excellent and very friendly drivers we had on the night but it will be the last time Uber gets business from me! Not recommended..Version: 3.382.10006

Overpriced, underpayingI Had been using uber as a customer since the very first day it went live in Australia and loved it in the beginning. Nowadays they take more and more from the drivers, not even paying them their fair wage even when the App is charging double for peak (meaning they don’t see any of the extra charge profits). It is unsustainable for anybody to use, although the popularity of it is what’s keeping it afloat with the assistance of mainstream advertising. The fact they have no reward system for either parties is disappointing and I have not and will not use it ever again. If you want to save your Money, literally use any other driver App where they pay their drivers fairly and you’ll even get a reward for using their services often (didi for example) The creators and ceos behind this app have too much money flowing which came at the cost of unappreciated workers. You may have made some positive changes to the laws surrounding everyday people driving, but it’s time to move over for better companies..Version: 3.362.10004

Worse driversI have have several issues with Uber, but I still give it a chance, I even was involved in a car accident years ago and they didn’t even do anything. Today I was trying to get a Uber since I’m handicapped with crutches due to a surgery on my ankle and is really hard for me to walk, I had to order 4 time Uber because the first Uber I order cancel me because I was with crutches and he didn’t even arrive to the right location and made me wait for 7 min when he was across the street no even sayinf that he arrived, plus he didn’t want to go to my actually location, and cancel the Uber. The second time I order this guys picked me up and then park the car and told me he can’t press pick up and I offer to change the location so he can press pick up after a good minute of waiting he didn’t do anything and told me he canceled the Uber and ask me to request another one and the price by that time has increased and then I ask ok I did it did you take it and he said no, he told me to get off the car and then I realize he took the ride and didn’t cancel after 10 min when he was arriving to my location he cancel and I was on the street a couple blocks down from my original location. I had to order one more time for another Uber with a way more increase price. Is really bad because I try to get a phone line where I can report them but you can the only solution is 5 dollar for the inconvenience and I still have to pay the cancellation fee that Uber driver did..Version: 3.534.10000

Discontented Uber user todayAdan Abdullahi charged waiting time this afternoon which made my short ride from 765 Meadowbank Road to Ngapuhi Road very expensive. Did he do this because I’m an older woman? And not likely to complain? My pickup address was 765 Meadowbank Road and I was clearly visible (sunny weather) waiting and waving on the footpath in front of that number yet he sat waiting at a petrol station way over on the opposite side (even numbers all along that side) of that very busy road. No pedestrian signals nearby for me to use to stop the traffic and allow me to cross. I’ve used Uber many Times and been completely satisfied. My son has now asked me to switch to Zoomy. Please let me know what action you are taking. Elizabeth.Version: 3.347.10001

SupportWant customer support? Don’t look here. Use Lyft or literally anything else..Version: 3.353.10002

It’s a jokeYeah, they get you from point A to point B, but it’s not really worth it they let practically anyone drive half the time the drivers cars are either really small and smell or the driver doesn’t speak English enough to communicate with you... since I live in the city of Las Vegas any time any major event is going on they surge the prices through the roof... plus on top of all of their flaws I’ve had some of the worst customer service lol There’s no actual people to talk to if there’s a problem everything’s all done through the app. I’ve had an uber driver pick me up and he was drinking with an open container in his car and after I reported him to the police then uber, uber refunded me for my $5 car ride and said sorry... nothing more which I found ridiculous! And if you leave an item in an uber on accident apparently uber doesn’t care. Lol I called the driver and asked him if I left it and he said yeah and I asked how to get it back and he told me to call someone who cares and hung up then blocked my number then after I filed a complaint with uber they said they weren’t responsible for lost items since drivers are contractors, like you’re joking me right? In my opinion uber should have done more of an investigation into the lost item and maybe even ban the driver from driving and same goes for the one who thought it was okay to drink and drive and work... Honestly I would never use uber again if I didn’t have to!.Version: 3.299.10002

ConfusingHow do you guys charge 33 for a 15 ride but lyft is 13???.Version: 3.489.10005

Don't bother using this app.- Takes too long too get a uber driver. - They streal your money by taking longer distances. - And the list goes on..Version: 3.260.3

IOS11 let’s you do this anyway. Poor marketing attemptIOS 11 gives users the right to set location services to “only while app is in use” to combat the slimy behaviour Uber popularized with the - either you always let us see your location or you don’t use our app crap that they tried to push down on consumers. The update in iOS 11 is a direct response to this slimy behaviour. Don’t try and market it as anything else..Version: 3.261.4

Cancelled tripsI would like to complain last night I organised trips to go home and I even rang the drivers to tell them where I am yet they messaged saying I can come there to the front even though others did and also cancelled the trip each time with was not my fault I wanted for them even calling them to tell them exactly where I am but I have been charged three times for cancellation without my request. I am highly disappointed and demand it be refunded. This is outrageous and day light robbery Charging me not a my fault..Version: 3.336.10001

Misleading advertisingPromo code discount for the first free ride advertised on Google Maps isn’t working. Just misled me causing to download the app and create an account..Version: 3.434.10005

Auckland trip to airportWe were going into the city from Manukau and because of traffic changed our mind. We asked the driver to take us to the airport instead. He said we had booked to the city and he had to go there or he would not get paid. After some time he said he would take us to the airport but would not get what we paid Uber. So at the airport we gave him $65 cash. We then find that Uber adjusted the trip and fare to the airport anyway. We think the driver was either ignorant and deceptive, even though he was polite and kind. Can we get a refund.Version: 3.378.10002

There’s some major bugs in the appI have contacted Uber many times to escalate an bug in the app. From minute to minute when you refresh the app, I have experienced up to 300% increase in price. The only way to get the app to work and update the pricing is to close it, open it, close it and repeat for 5-10 min. There’s a clear glitch. I’ve taken screenshots to help them fix this issue and provide proof, however their customer service team notes it’s a surge even though there’s no surge at the time. They keep giving generic responses instead of as escalating the issue so it can get resolved. Very unhelpful and sub par response from Uber. Their customer service team needs to receive much needed training..Version: 3.389.10002

How do I get help if you don’t have a helplineWhen trying to order a car from myself, partner and pup, my card was decline on multiple accounts. Thinking this was just an overdue fee, I paid it, card being successfully charged. So therefore I thought problem solved ! Much to my disappointment, I was still unable to use my card. Trying to go around this issue and make it work, I went to the store and bought $175 worth of gift cards in hopes to avoid an more time wasting as I had been battling for over an hour to figure this out. Even after getting the credit on my account, I was denied the ability to book a ride. So in a desperate cry I called my friend and borrowed her card details to see if it was just my card being banned (as it wouldn’t work on my partners account either) but alas, this didn’t work either and I had to give in after 3 hours, leave my pup behind, run late to my partners parents birthday party, go with a different driving service and waste $175 to not be able to catch an Uber. I’m so extremely disappointed and would’ve called a customer helpline but they don’t have one and only offer assistance to their drivers. I’m so outraged and expect better from such a big and well known company..Version: 3.419.10001

Poor quality app from a dishonest companyThe app is very unclear with how to cancel the ride. I had planned my ride 20 minutes ahead of pick up and only 5 minutes before pick up, a driver has accepted my trip and the app instantly set to surcharge app without my approval. I was charged more than 2x the normal fare and when I contacted customer service about it, they only refund 25% of the price that I did not approve. After contacting customer support over the course of 2 weeks, they only refund little my little, nothing close to refunding the entire surcharge. They just want to waste your time to make you give up and keep your money..Version: 3.356.10001

Cancelled on repeatedlyI used to be a big fan of Uber but recently I’ve been cancelled on so many times - I had a very important 45 minute journey which I scheduled 24 hours in advance for 6am the next morning which Uber accepted. They cancelled on me at 5:58 saying they couldn’t fulfil it, 2 minutes before I was meant to leave. They also took a holding amount which was significant out of my account the second I scheduled it - they should only take it when a driver has picked you up, it’s ludicrous. I had to get a black cab which was not easy where I live but from now on I’ll be using the black cab app as at least they are reliable and have a real person you can speak with to ensure they’ll turn up. I’ve also been cancelled on for shorter trips late at night when trying to get home and having to wait outside alone as a girl while being cancelled on multiple times is just dangerous. I’ve had this problem for years now and won’t be using Uber again..Version: 3.515.10001

Mediocre support and serviceIf you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again..Version: 3.342.10000

The cleaning fee charge - Proof tabUber need to put in place a better system to prove when someone is causing damage during a journey. I had a bitter experience when I realised that I was charged £80 for someone’s misbehaviour resulting in paying the cleaning fee. There is no step for users to access before getting charged - to prove that this incidence was not caused during your ride. The problem is any drivers can report an incident by taking a picture and Uber will of course charge user straight away but without verifying whether the incident happened in your ride OR IN THE RIDE NEXT AFTER (Which was my case). Should there be cameras in the cars then? Or should user of Uber App take a picture after each ride to dispute the false accusation? How frustrating now trying to resolve that problem through the app on “help” tab which can take up to days before a problem can be resolved. In the app, Uber won’t hesitate to show us the facts: images of the damage which was vomit all over the place. How nice to see someone else intoxication when again this was not caused in your ride. Why cannot we have a message inbox involving both the driver and a third party from Uber to resolve an issue quicker. Until now this problem is still not resolved and I have pay for someone misconduct..Version: 3.302.10003

HORRIBLE CUSTOMER SERVICEUSER BEWARE . It is physically impossible to get in touch with Anyone at customer service with this company . My driver took a different route then expected because he didn’t want to be stuck behind a train and UBER CHARGED MY VISA 100$ . So a 30$ ride turned into 100$ . They said it was just a temporary HOLD on my card then refunded me 50 cents for the ride . Watch out for this company for extra charges . Check your visa statements . Support your local cab company . Didn’t think Uber would rip off its users . Out of all companies.Version: 3.456.10005

Didn’t pick me upI also have found Uber super awesome in past but today u was waiting waiting- I watched the car coming along on my phone screen then nothing???? Then I realised I was expected to go up and over an overhead bridge to get to him. I had suitcases so that wasn’t going to happen and then cancellation incurred a cost on me. Fair and reasonable? No way!i asked for a car to come to me not the other way around. Not impressed Uber.Version: 3.347.10001

Useful but ....Uber is undoubtably useful but also frustrating. I’ve read some wonderful criticisms of the app and phantom drivers appearing to accept and then cancel at will or in some cases leave you hanging/waiting for several minutes prior to cancelling!! Sigh. One of my bug bears with Uber and there are so MANY aid the sharing a ride option. It hardly ever works and work arounds are preposterous and exceedingly vexing. Suggestions to try alternative payments whilst trying to share a ride are pathetic and lengthy. I’ve recently tried to share the cost of a ride only for the notification to disappear once I selected it. Nothing happened. This went on for several minutes. In the end I had to send payment via PayPal leaving the Uber app completely. Can someone please do something about the sharing a ride option? And for that matter how drivers accept rides and then disappear or appear to be near but the app advises you to walk several yards away which isn’t possible on a busy main road in the rain!!!.Version: 3.377.10002

Uber customer service is super incompetent...I recently moved to Costa Rica and my number changed. Uber blocked and disabled my USA account the day arrived because I couldn’t verify my number because I don’t have service in Costa Rica. I later got a Costa Rica SIM card and opened a new account... but I can’t get ANY payment method to work... not a single credit card or bank card... not my paypal or an Uber gift card I bought just to see if it would work.... now someone from Uber said they would consolidate the accounts and fix the problem so I don’t lose my 25$ gift card... that sounded great until I got another email saying they had disabled my account... after a “through investigation” because I violated terms of service....which I didn’t do...all I wanted was to change my email and it’s turned into a month of stress and lost money.... I have been communicating with them for days and they kept making useless suggestions about restarting the app or waiting 12 hours... some such nonsense.... today was the first day I thought we’d gotten somewhere.... greezzz..... and I’ve asked 5 times for a customer service number and I keep getting no a chain email about how they disabled my account because I broke their terms and services which is crazy because I’ve never even used Uber and they blocked my account for no reason... they are terrible.... and their customer service is awful.....Version: 3.391.10001

Service and driversI’ve been using uber for a while and so far it’s been great apart from the last couple of months where I’ve been charged for a trip that was taken in 2017 although I have used the app since and have not been given a clear reason as to why it’s charged me months later. I recently have been unable to request trips and book them in advance which is extremely inconvenient. Drivers have also cancelled on me if my trip is not longer than they would’ve liked..Version: 3.320.10004

Uber sucksWhat a garbage company.Version: 3.511.10001

The worst customer service you ever!Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do..Version: 3.268.10002

Irresponsible driverThe services provided by Uber through some drivers are terrible. I booked one to the airport and the driver waited 50 meters away from my house although the accurate street address was given, then he waited for several minutes before calling. I couldn’t pick up the call because i was in the middle of something, then I rushed to the door and waved at the car.. the car just drove away, meaning he cancelled the trip in which case I would be charged for $10. I had to then book another one, minutes later it turned out to be the same driver! He can and started to load my luggage. I asked him if it was him and why he left without making another call. He didn’t want to answer and said instead “I’m cancelling this trip now”, the just unloaded the luggage and left! So I had to make another booking. I will for sure complain to Uber the irresponsible and unprofessional driver who put me in a very stressful situation as I got a plane to catch! I will very unlikely book through Uber again..Version: 3.332.10005

DON’T DO IT!I started off delivering for Uber Eats via bicycle. I was then given the option to rent a car so I could drive Uber X. Instead of having me complete a new background check BEFORE I was approved to rent the car, Uber allowed me to rent for a week and then proceeded to take me completely offline for 3-5 business days until it was passed. I called, emailed, and texted Uber support numerous of times where I was told to either create a new account for Uber Eats while my background check was being completed OR there was nothing there could do; couldn’t even be transferred to another agent. This went on every single day for an entire week. After my background check was approved, my rental agreement was up the following day. I had one day to make an entire week to pay for the rental. Uber not only stole from me but also blocked my account because of fraudulent activity after I was told by multiple support agents to make a new account to be able to continue to deliver. I was twenty deliveries away from myself and my roommate getting the referral reward. I have saved every screenshot of every conversation I’ve had with Uber support for when I review on my social media accounts. This company is very unethical, VERY unprofessional, doesn’t care for their drivers, and completely wasted a week of my money and time because of their negligence. I would definitely try Lyft, DoorDash, or even your local Domino’s before I EVER recommend Uber Eats or Uber X to anyone in my lifetime..Version: 3.515.10001

Bad bad bad UberToronto police have charged an Uber driver in a string of alleged sexual assaults dating back to December 2017. In a release, police say the first alleged incident took place on Dec. 16 of last year near Blue Jay Way and King Street West. At around 2 a.m., officers received a call for a sexual assault. Police say a 31-year-old woman was out with friends when she ordered an Uber ride home. She was picked up by an Uber driver, but police say it wasn’t the driver assigned to her. Police allege she was driven to an area and sexually assaulted. On April 18, 2018, police received a call for a sexual assault near Bloor Street West and Madison Avenue. In that incident, a 19-year-old woman was out with friends and ordered an Uber ride home. Similar to the first alleged incident, the woman was picked up by an Uber driver, but not the one assigned to her through the app. Police say she was driven to a Once inside the vehicle, police s.Version: 3.329.10002

Pickup times getting worse and worseWhen deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability..Version: 3.287.10003

Why?Why does it cost people I’m with $10 to get somewhere and it cost me $20?????.Version: 3.474.10002

Issue with the app itself and account detailsLately I’ve been having a lot of trouble surrounding both uber it’s self and uber eats with it not recognising or accepting my card or login in details I’ve had my account disabled many times even though everything has been updated and paid for this has been happening a lot especially with big payments and has been an on going issue for about a month or so now regarding both my account and my friends and family’s..Version: 3.314.10002

Charged $150 extra to the normal fareUnfortunately I was sick in the car when I was about to be dropped off. My husband cleaned the mess but the Uber driver had taken pictures before my husband had cleaned. He did not take pictures after the clean-up, only to be hit with an extra $150 . Can not justify this cost!!!!I know people have been charged between $40-$80 for being sick inside an Uber car. I was not offered a vomit bag(which most drivers carry), he did not not offer to stop the car , so I could be sick outside the car, we were not rude , but very compliant & apollogetic. It was just an unfortunate accident beyond my control. Instead the driver was so rude and aggressive in the manner he took up this. All he was saying was “you will pay me $150 for this, whilst taking photos of the vomitus” which my husband cleaned after all. I feel there is no justification to charging such a high end penalty of $150 , for something I had no control over, and also after making an effort to put it right (cleaned-up)!!!!.Version: 3.329.10002

Driver abuse of waiting time chargeMy first use of the app I was impressed. Fast assignment of driver. Good tracking system and good driver although he almost drove off without me because he parked at the other end of the road even though my location is pinned but we figured it out I had to walk down the road waving my arms about before he left without me haha. My second trip I was over charged for the driver waiting. He basically had to wait 10 seconds for me to lock my front door and get in the car. He had all the doors locked and I couldn’t get in his car. Then I got a charge for about 10p waiting fee. Nothing really but I felt this was abuse of the system and if the driver does this with every fare he’s fraudulently racking up a lot of extra fees. Mainly the drivers lack of ethics but certainly something to watch out for. I’ve not used the app since these 2 episodes so can’t really comment further but it doesn’t give me much confidence and I’ve had trouble with Uber eats and fraudulent charges so I don’t trust Uber very much I will probably use it in an emergency or last resort..Version: 3.465.10000

Rip offI have never been ripped off so dramatically as I was by Uber last night, I will never ever use this rip-off organisation ever again. I ordered and Uber to pick me up and take me a short distance they said and Uber would be with me in 20 minutes after 15 minutes they told me that Uber driver had cancelled and would not be coming and they would try and find another driver they were unable to do this so I cancelled. they then hit me with a $10 charge for doing absolutely nothing never use these people they are a rip-off..Version: 3.341.10000

Driver cancelling problemI live in London and it’s been a few months now (maybe even longer) that almost every single time I order Uber I get drivers cancelling for no reason, either right away or sometimes after a few minutes, this happens several times and it results with me having to wait 10-20 min to get picked up. My main reasons for ordering Uber is because I’m either running late for something, terrible weather condition or I’m just exhausted which having to wait that long to get in your taxi can be really frustrating. I don’t understand if we as clients get charged a fee why don’t drivers get some sort of repercussions for cancelling as well, or maybe fix the app so a client doesn’t get several cancellations in a row. Another issue that this causes is that sometimes when it’s busy you get a fee rate but then after your driver cancels and you try to rebook I realise there’s a surcharge or surcharge increases which is really unfair you get one estimate and they keep increasing because your drivers are cancelling, so not only do you have to wait but you’re also getting charged extra. I’ve been taking black cabs instead of Uber now and probably will continue to do so until those issues have been fixed..Version: 3.373.10001

The worst support experienceLiterally the hardest thing trying to get help through the app and website. The fact that you only get real help (a number to call) if you’re a diamond rider is beyond atrocious and predatory. They waste your time by not telling you this up-front when you call the number…how hard is it to just hide the number if the rider isn’t a diamond member? No - you just had to use it as an opportunity to try to upsell. Which product manager or “growth hacker” thought this was a good idea? Stupid. Chat is virtually non-existent and the steps (read: hurdles) they put you through only to be landed on a generic help article makes you want to give up. If you need help that doesn’t fit their categories (which are generally useless for the most urgent topics) good luck because you’ll be stuck in an infinite loop of going between articles and landing on the same generic page over and over again. At least with the Taxi industry you could call support..Version: 3.510.10000

Obviously they don’t care about customersI have used Uber and Uber eats for a while but since right before the pandemic it just hasn’t been great customer service. The UberOne experience isn’t anything special. Priority support is ALWAYS horrible and unknowledgeable. For Uber eats often times drivers will pick up my order and then cancel or send picture of food in there car but steal the order. No Uber agent had confirmed that they have any sort of policy against this and they will not even offer an appeasement since your time was wasted. DoorDash isn’t much better BUT at least they will offer an appeasement. Now when it comes to Uber rides drivers seem to be able to cancel when they want no penalties. Recently I’ve also had drivers get to me and state that one one rider is allowed to ride at a time and have threatened to cancel my ride for more than one rider. I have asked countless representatives for contact information to leave my formal complaints but none will offer a contact email or number so here we are. I feel that at one point Uber was a decent company with a good company model; however, the quality of service is absolutely horrible and their customer service agents especially priority agents need additional training. No need for an empty promise reply from whoever looks into this. You all have not done anything before so I don’t expect any better now..Version: 3.509.10001

Never using againSeveral days ago I ordered an Uber ride from a ride share pick up location in a mall. I saw that the driver made it to the mall but was at the wrong pick up location. This is a very large shopping center with about 8 floors and multiple entrance. He stopped moving for a while so I messaged him to ask how much longer he would be and gave him my exact location. Without responding he canceled my ride. I later found out that I was charged a fee even though I didn’t cancel the ride. I first disputed this charge on the app, to which I received an Uber credit/cash for. There’s no way to contact customer support so I left a complaint for the driver and left a message explaining what he did. I stated that if Uber did not refund my original form of payment I would dispute the charge. Minutes later I received a response explaining that they will refund the charge on my credit card. Never again. Why would they allow drivers to do this with no repercussions? I was late to my meeting and what made it so frustrating is that the driver was so close but at the wrong pick up location. The problem could’ve been resolved had he just replied to my message. He did not make any attempt to communicate with me. I will only use Lyft now since they are much more reliable and hold their drivers accountable. For example, the second ride I ordered after that incident was through Lyft and the driver was late. Lyft discounted my ride for the late pick up. As they should..Version: 3.497.10002

Bad customer service and driversUber refuses to care about their customers and will not issue refunds even when it’s not your fault for their incompetent drivers. I was charged cancellation fees for a driver not showing up at the proper location and then later proceeding to cancelling the trip on their end. I even tried walking to the uber drivers new pick up location and THEY STILL cancelled the entire ride. In the first place, I shouldn’t even have to walk to any new locations or attempt to. I shortly after requested a new ride, which came. When I contact uber to get a refund on this fee, they claim they can’t give any refund for the drivers time and also accused me of getting too many adjustments in the past from Uber which is NOT TRUE. I haven’t requested refunds for many uber rides even if it was unsatisfactory. Very rarely unless it was driver incompetency. They claimed false accusations to not refund. They all give these automated responses and don’t truly listen to your concern. Also, their fares have pretty much doubled and short 10 minute rides are almost at certain times $30! I’ve chosen to take many buses recently. This is ridiculous. Overall, I am very unsatisfied with their service. I’ve been a loyal customer to Uber for so long and I’ve never received such poor customer service in my whole life. At this rate, It looks like I will have to fully switch to using Lyft..Version: 3.480.10004

AVOID AVOID AVOID!***EDIT*** Uber have replied to this review stating that they wish to look further into my issue and to send them a note using their online form so that they can "connect" with me. At this point, I have already sent 5 emails to Uber and not one person (assuming there are actual humans that work there 🙄) is interested in having a conversation with me. So, no Uber, I will not be sending you anything more. The ball is in your court so I would suggest reviewing your customer care policies because you have lost an awful lot of customers judging by recent reviews. Avoid using Uber!! I have been an extremely loyal customer for around 4 years and my account has recently been permanently disabled due to a false accusation made by a driver. I have tried to discuss with Uber and they don't want to know. Their "customer service" is absolutely horrendous - all automated emails and no humans to speak to. I have been subjected to several awful experiences at the hands of their drivers which have included an assault and holding me against my will. Uber are a bunch of crooks and have no idea how to run a company..Version: 3.311.10001

The fareMy fare increased from $31 to 36. Very disappointing. If a men’s wear store had only one jacket, the retailer does not put his price up to make up for lost profits due to the shortage of jackets....as Uber does when there are few drivers about the same area. You increase the availability of the number of drivers in the road. That’s called recruitment. I like the service, but disagree with the reason for additional charges. That is misleading. Those extra charges appeared AFTER the ride. Unreasonable. There should be no surprises of that nature..Version: 3.298.10000

So soIt’s alright I love the service & meeting new people. Only problem I have with Uber is that it shows there drivers in the area like 6mins away or 3 mins away but it always give me drivers that’s like 16 or 18 mins away then they cancel cause it’s to far for them it annoys me but I need to get to a certain place where there a few driver not far from me then it give me a drivers that’s not in my area... what is this??.Version: 3.358.1000

DissatisfiedI have had problems with purchasing Uber Gift Vouchers and trying to create a new account to then be able to access my purchased gift vouchers credit, The system would accept the gift vouchers but I could not initiate a ride (credit Acknowledged by Uber & copy receipts of purchase submitted to Uber) after a week of receiving, what I believe generic responses & run around! A week later & after being put through many time wasting hoops by a supposed support system (you cannot talk to anyone in Australia to try & navigate through the issues with the app) - you are then asked to submit personal information through a NON SECURE PLATFORM certain information from specific info from your credit card & Photo ID’s with no idea who, what & why they are indenting to do with this information?? At the end of the day, Uber is holding $500 Australia gift vouchers of my money purchased in good faith & I cannot access to initiate a Uber ride unless I supposedly put my personal identity at great risk to supply them what they want (possibly another hoop) through a platform that is not secure or encrypted! Be very aware people! & be aware of my experience with the app & gift vouchers!.Version: 3.353.10002

Going downhillUber was so much better when they first started. Currently, at times they are worse than taxis were prior to Uber. Each app upgrade is more glitchy than the previous one. Many times I receive wrong pick up location from my home and other locations. Pickup at the Atlanta Airport are only getting worse every week. First, the passengers have to walk unreasonably long distance to the pickup location, which are poorly marked and require passengers to walk thru a very creepy garage. Then the wait times for the ride is getting longer and longer. The drivers take longer than estimated pick up time. I fly every week and the decline in service is very noticeable. Not to mention the fees keep going higher and higher. Uber is getting worse than taxis. At least with taxis I don’t have to walk unreasonably long distance and wait for the driver. One more thing, Atlanta airport installed heating lamps in the Uber pick up area, which is the most idiotic thing to do in 90 degree weather. Furthermore, more and more Uber drivers install obnoxious air refresheners that are overwhelming and headaches inducing. Can Uber develop air refreshener policy. Because if I cancel the ride based on smelly car then Uber will charge me cancellation fee - not fair. Taxis don’t do that. If I don’t like the quality of taxi then I don’t get in without paying fees..Version: 3.319.10004

Bad serviceNo support, no phone number you can call and figure your issue out. Just and endless menus of FAQs. Easier to take a taxi..Version: 3.260.3

Bad serviceThis Uber app is stealing money from customers. They owned me 10.97$ for additional charge but instead of giving me my refund, they charged me another 10.97$ then they refund me 10.97$. That’s not refund. That’s trick playing, they never refunded..Version: 3.434.10005

Frustrating experience!!!!!!!!!!I used to love uber but now I HATE IT! The first one was when they charged me waiting time when in fact I was the one who waited for the driver. The second one was when they dropped me too far from my house, I asked them if they can at least drop me much closer because it’s raining and I am pregnant but the driver refused. He said they not allowed to go in because it’s a shared driveway. And the last one was when my account has been hacked and got charged multiple times in my account. I emailed them but they response only once saying someone is sharing a payment with me. I don’t have any transaction with shared payment to anyone. My baby was at the hospital that time and it really caused me too much stressed . I would never used uber anymore!!!!!.Version: 3.376.10006

Absolutely UselessI used the app successfully a few times until I requested a ride and was told that I needed to verify my phone number, which I did. None of the verification texts came through and as a result I haven’t been able to use the app since. I’ve tried emailing in for help with no one as yet able to resolve the issue despite speaking to about six different Uber representatives over a two week period, and cannot reply to their emails due to my account still being unverified. There is no helpline for NZ riders, so that isn’t an option. I’m currently locked out of my account entirely so I can’t even use the ‘in-app help function’. Should be a simple fix, but no one seems to understand what the problem is or how to resolve it and as a result I’m extremely frustrated..Version: 3.312.10000

Booo!And we thought these apps would improve the taxi industry! What a joke. Prices have doubled, drivers cancel while you’re waiting for higher fares and customer service is some of the worst I’ve ever dealt with. Going back to taxi companies..Version: 3.539.10003

TREATS THEIR CUSTOMERS AWFULLYI’ve had the same issue with Uber for 3 YEARS wi and I have contacted them tens of times and have never gotten the issue fixed. Was told 5-10 different reasons my account wasn’t working, my billing address, my card, my account, then this month I emailed again and I have been told they will now permanently deactivate my account due to a breach in terms and conditions. I’ve used Uber 1 time and had 5 star review, 3 years ago. No fraud. No issue. Uber support team were absolutely useless and actually cried on the phone to one of them, due to the fact I’m moving to a big city on my own next month and need a reliable taxi company for my safety, they told me they can’t tell me why I have been given a LIFETIME BAN, can’t allow me to lodge a complaint, and can’t tell me why I have breached terms and conditions. I know for a fact that I have never ever ever breached any terms and conditions. There has clearly been an issue in their system and the outcome has been me receiving this ban. Am absolutely APPALLED by the way I have been treated by this company and will be telling everyone I know not to order any more Ubers..Version: 3.468.10001

Avoid until the apps many bugs are fixed.The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting. Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter. Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot..Version: 3.282.10000

ExpensiveI’ve been riding with Uber for about 2-2.5 years now. It keeps getting more and more expensive making it harder to reach destinations. If you wanna go 10 min down the road it is $20-$34. The app says it’s cuz they are busy so fares are higher but it makes it extremely difficult for me the rider to get to places as I don’t have that money to pay every single day so I can get to work. I used to pay $8-$12 sometimes $15 just to go from my house to work and now I can’t even afford to go to work. It isn’t that helpful. While I understand the drivers need to get paid, the more expensive you create ur prices the more you will lose customers because nobody can afford to pay that much 5 days out of a week just to go to a job to support themselves. I literally sit on the app for 3 hours hoping the prices will decrease and change but they don’t they just get higher and higher every time I open the app. I can’t keep riding with a company that wants to charge me $30 every time I need to go 10 min down the street for a job to create a living. It is not affordable and is stressful when you can’t get a ride when you absolutely need one. When Uber first came out I liked it, now everything is extremely expensive and it takes forever just to get a ride. I will wait 30min for my ride to drive over to me to get me..Version: 3.449.10004

Abysmal support when there is a problemThe ability to get help when there is a problem is outrageous. It is difficult to begin with to find help options that aren’t generic articles. Then when you can write to someone, the quality of service is deadly. I am, ludicrously, trying to tip a driver after a trip when the ‘pop up’ in app has disappeared. Not only does this appear to be impossible to do in app, via email or via web, I’ve asked for support and have had a couple of generic, bot written, emails telling me to add it in the app, via email, or via their site with no information on HOW to do this given the complete absence of these options is why I asked for support to begin with. I’ve shared endless screenshots of what I’ve got to outline the problem, and the support team have now begun marking my problem as ‘resolved’ without answering me to get it out of their queues presumably. Hilariously this always pops up with an ask to ‘rate my support experience’ which when I click on it leads to the messages and a pop up box asking whether I still need help on this issue or something else - not really a rating. Tearing my hair out - this shouldn’t be rocket science!!.Version: 3.373.10001

Ridiculous surge pricesI’ve been using Uber very regularly for a long time, but the surge prices recently have become ridiculous. This morning, a trip that is usually £9 shot up to £30. And on Friday, a trip that should have been £19 was suddenly going to cost £50. I don’t mind the price fluctuating a few £s when it needs to but for the price to literally triple is actually disgusting. No other taxi company boost their prices when they’re busy or short on drivers, people just have to wait longer. Sorry but after today I’ll be going back to using normal taxi companies when I can’t use buses. Uber’s surge prices were okay for a long time, but recently they’ve become completely unaffordable. I’ve had mostly okay experiences with Uber in the past and was a regular customer, especially for my work commute. But I can’t afford to start paying triple what I was before for something I can’t personally control..Version: 3.476.10002

Driver Lost/Stolen my parcelUpon using Uber Parcel Driver to pick up a parcel for me. Some how in the process, driver picked up an expensive rare item and was on the way back to me with the parcel. As driver decided not to comply with regulation and procedures . As driver approaching to my place on my street stating she’ was here. I who live on ground floor no more than 10metre to get to the front /outside.. as j rushed out .. there were no car to be seen . Look every where for the driver but no where to seen . I couldnt ring driver as driver already press job complete. Frantically trying to make contact .. but with no luck to be seen. Upon making contact with uber help / suport. Explaining what has happening to only get multiple different answer and or respond to my situation which indicate to me that the drive has kept the parcel and lied about the deliver. To cut the it short .. still waiting for uber respond and rectify this matter. As its the third day and they still hadnt found my parcel . So careful with using uber drivers for your parcel pick up or delivering your items/parcel. Not happy as i now will get advise from Consumers affair and ombudsman to take on this matter . Good luck.Version: 3.535.10003

Super ScammyAwful customer service. Left my phone in the car, the driver ignored our calls through the app until we marked my phone as lost through find my iphone. Only way to get it back was to pay their scam driver $250 or he wouldn’t deliver it, when they specify it’s only $15 to return a lost item. Reached out to uber and they refuse to do anything about it because I didn’t book the ride. Update - Uber ended up contacting me about this review, but after submitting the info over 2 weeks ago i never received a response, and neither did my friend who booked the ride. If you feel like spending a night out fighting with a driver to pay an outrageous price to have your belongings returned, this is the app for you!.Version: 3.539.10003

Be careful with extra chargesWoao I’ve had so many issues with this app lately. This issue has happened twice already: I have taken an Uber express (it is supposed to be cheaper than all the other choices ex: $9), and both times I have been charged double next day...ex: $19. It ends up being more expensive than Uber X. It doesn’t make sense. Always check your bills. Also one time a driver canceled my ride when I was still inside the car. I dont know if it was unporpuse or not, And my bill was double the price as the original amount. I think Uber doesn’t have a reliable service. It used to be good when it started but now it is terrible. mostly when customer service does not even have a real voice. I would wait for my refound then I will definetly cancel my account..Version: 3.329.10002

A. GattaI was involved in an incident where I felt I had to leave the car before the journey started. As soon as I left the car I realised my bag was still inside. I went to open the car and the driver began to drive away. I said “I’ve left my bag” but the driver (having clearly heard this) continued to drive. I sprinted after the car for at least 100 metres in slow traffic. For the most part being right next to the driver. Shouting at the top of my voice “my bag” he just looked at me and drove away. At 4 am I was stranded with no wallet or house keys. I called Uber and after 2 hours of being on hold or cut off. I was finally told it was being treated as a lost item and the driver had 72 hours to return my belongings to an office where I will have to go to collect them. I was charged for the booking. I’m still currently without house keys, wallet and car keys and it seems Uber have very little sympathy in regards to the situation I am in because of one of their drivers. No one I speak to there after the barrage of phone calls I have made. Seems to actually care. They are just bumbling on about procedures and such. I am appalled at their reaction to such a serious incident. I hope people are aware that Uber will immediately try and cover themselves if a partner/driver’s behaviour results in loss or damage to their customers’ property..Version: 3.352.10002

PriceI Was aware of the increased price due to the high demand of Uber drivers in my area but I was not told by the Uber driver that the high price continues when my friend got dropped off at where the original location was and I continued the Uber. So if we all got out at the original location then called another Uber it would have been quite less due to the low demand of Uber’s needed in the location of that house. A lack of communication caused my bill to be quite a lot more then it needed to be. I paid $118 for a ride that really could have been a lot less if the Uber driver was fair and explained a cheaper option for me. I thought the cheaper option would be automatically used but it wasn’t and the Uber driver decided to not tell me about it. I get he’s trying to make as much as he can but would honk a company this big and one I use quite often would try and help me out as much as they can for a fair price.Version: 3.329.10002

Contact SupportThere is no contact support or number to reach any rep to inquire about the app or scheduled trips. In the website it says to go to the menu > help > tap call support. I wanted to see where I can verify the scheduled trip and how could I change that and needed to find it fast. How come you guys make this so difficult to find? Also in your help menu, it would be faster if we can do a search of what kind of inquiry we have, rather than trying to click through every single one trying to find a number. Just. Terrible..Version: 3.433.10004

Some features need some workLook, uber in itself is great. What isn't great, however, is the fact that a) drivers don't actually care about picking passengers up from specified locations nor do they care about getting us home (they're more than happy to cancel our trip if the fare isn't high enough for them - and before people get on their high horses about 'people needing to earn money', I think we need to have a little think about WHY people use rideshares rather than public transport late at night by themselves) and b) sharing my trip with one of my contacts doesn't actually do anything. I shared my trip with my partner and he didn't receive any notification or prompt to track my trip. What's the point in having safety features in the app if they don't work or it isn't clear on how to activate them in a discreet way..Version: 3.324.10003

Very frustrating !I loved Uber. Never had an issue with it until recently. I don’t know if this is happening to anyone else but now I see a wait time fee on my receipt. I understand there is a wait time charge if the Uber driver arrives and they are obviously kept waiting but recently quite often the Uber driver can be at the corner of my block stating it arrives soon and I’m waiting outside and at the end of my trip I see there is a charge for wait time. How can that be if I was ready and they weren’t even in front of the pick up location. Or I’ve have a few times where the driver states it’s here but they aren’t at the correct pick up even though I put the address and they are a few buildings away and then I have to walk to them and that causes them to start charging a wait time fee. Not sure if that is their GPS issue but it’s annoying. Just the other day I requested an Uber and I was outside and the driver instead of heading straight which is where I was he drove around the block before arriving to me and then headed my way, mind you there was no traffic or others cars there for him giving him reason to go around the block. And what do you know I was charged a wait time fee. This is very frustrating and I have reached out to support which they have helped but it’s annoying to constantly be going thru support. I hate to be that type of person that always has a complaint but they need to address this issue ..Version: 3.394.10003

Worst Customer Service ImaginableI had been riding with Uber for years. Always swore by it. Solid drivers, decent prices. Fortunately, I never had to reach out to customer service for anything. That changed last week. I was charged a $150 cleaning fee for something that should not have been that bad. Mind you, I do fully admit I should’ve been charged a fee; however, I felt like it should’ve been $40 - $80 at the very most. I reached out to customer service FOUR separate times. The first two times they replied to my message with the exact same cookie cutter response. I replied back to each one and got no response back. I reached out a third time signaling how upset I was, finally got a different reply asking what I’d like them to do to remedy the situation. I asked them to give me a lower cleaning fee and listed my reasons why I believed that it should be lower. No response. My fourth message let them know that if they didn’t reply I would stop using their services and leave a negative review on their apps. No response. Why? Because they don’t care. What’s one customer lost? Uber doesn’t have a customer service phone number. Probably because they don’t want to deal with customers because they simply don’t care about them, only the money they cough up. I’m done using Uber, Uber Eats, Postmates, and all of these other Uber subsidiaries. You’re better off using another ride share app such as Lyft or whatever else is out there..Version: 3.502.10003

Disgusted isn’t even the wordI used to love using this app but recently it has become shocking, first of all I get charged for trips I haven’t even made as the driver cancelled them? How is that ok to do, then when I ring up to resolve the fact they have not only took payment for this trip they then take it twice? I finally got this refunded after an hour of arguing over the phone to the customer service! a week or so after me and my partner decided to give them a try again however this was a BIG mistake the driver accepted the trip to them message us saying we’re too far? Why accept the trip to begin with and to top it all off he wanted us to cancel the trip!! Knowing fully well we would be charged for that, the driver then began to argue with us as we said we was not cancelling the trip as he knows it charges and that he should cancel it as he shouldn’t accept the trip in the first place. He began to then drive further away from where we was with shocking attitude! i began to try and ring the driver and all he did was hang up!! How can you as a massive company allow drivers like this? I have deleted all forms of this app and so has my partner as we are beyond shocked with the behaviour of some of the drivers within this company, I will not ever be using this app again and I will also be informing family and friends to not use them too, I’ll be sticking to the good old taxi company’s from now on..Version: 3.390.10002

UberEats straight up scammed me!User beware! Uber refuses to refund me even though I received no goods or services! I tried to place an order, however the app stated the payment didn’t go through therefore the order never was placed. I figured it was an app update bug or something, fine w/e. However, I checked my bank statement that day and there was in fact a visa hold on said payment. Weird, but I followed the FAQs and waited three days for the hold to disappear from my statement. However, the payment went through and I then contacted Uber support to reverse this transaction. I was stonewalled by customer service — they stated that they could not refund me as was more than 48 hours since the payment issued. I asked where on the support portal or TsTcs states such a rule and was completely dismissed. Very disappointing as I’ve spent a lot of money through the years with this app! I have since deleted and will never use again 🤌.Version: 3.474.10002

Review* I put in a street address and drivers often arrive on the other side of the street and turn on the meter with no intention to arrive at the pickup address. (That’s ok unless you are on a busy main road) * I choose an address on Brunswick st but then the driver decides the pickup is the entry on a side street because your tracking system shows the street address unit entry is on a side street. If I plug in an address that is where I would like to be picked up from (not the side street) * Twice I’ve ordered a Uber in the city at 380 Queen st which has a loading area... the driver drops off another rider on eagle street then doesn’t pick me up on queen street, I call and they say they are coming .... but what they do on their end is probably say I’m a no-show or another issue which results in cancelling the trip which I get a cancellation fee for. I am courteous to the driver and I certainly never yell. My Uber app locks up so I can’t use it so whatever they are doing locks me out. I’m there without a way home and a locked app..Version: 3.298.10000

Cannot schedule rideThis app is fundamentally broken. No matter what I try I cannot order a “scheduled” Uber. When I click the schedule icon it just shows a screen asking “Select a payment method”, and nothing happens if I click one. I can’t get past that screen. It’s a persistent issue and no updates fix it. My husband can order a scheduled Uber but I can’t. So, I have gone back to using a normal Taxi company everyday instead of Uber. Too unreliable if I can’t schedule my pickup..Version: 3.434.10005

Service is disgracefulI have been a very good customer for the past few years. Especially during this pandemic where I have been using Uber daily to commute rather than tfl. This past month the prices have gone crazy and jumps from one minute to the other. Today I have been waiting over an hour to book a cab as I refuse to pay Four times the usual amount. Even at Christmas most cab places only charge double so I don’t see how Uber can justify that. I finally managed to book one at my normal rate and when the driver got onto my road, he cancelled!!! Then when I tried to book another one £5 turned into £20!!!!! It’s not my fault the driver cancelled and the price was already agreed so I don’t see why I should have to pay that. I spoke to customer service who just repeated over and over that due to high demand the prices may vary. Wasn’t helpful at all and did not see where I was coming from. I asked to speak to a supervisor and he just put me on hold for 10 mins then came back saying no one is available. I asked for him to put a note for someone to call me and he murmured and then said if there is nothing else thank you for calling. I am discusted!!.Version: 3.471.10003

Uber has changedI’ve used Uber for years now every time I wanted to go somewhere and didn’t have access to my car. Unfortunately, even with a 4.9 star rating, drivers simply don’t seem to want to pick me up within any reasonable amount of time. On multiple occasions I’ve been waiting over 30 minutes with drivers constantly accepting and cancelling calls, leading me to be late to important meetings or appointments. Today, when one such string of cancellations forced me to use another app, I was surprised at how fast and efficient they were at getting a car over to me. I will not mention the app name as this is in no way an advertisement or not review; it’s a legitimate complaint about Uber and their frustrating lack of availability that has shattered my confidence as a consumer, not to mention the significant price increases over the last year or so. I do not see myself using Uber again, and I hope that anyone who struggles with the same continuous disappointments as I did (of which I know there are many) know that there are real, efficient, and cheaper options in the modern world. I give two stars as recognition of the Uber of the past, not the present..Version: 3.474.10002

Beware of clean-up fee scam!I had been using Uber sporadically on work trips (somewhat nervously), but in the last few months I started to use it more regularly to help a friend with no car get home or to work. However, the last ride was disappointing and followed by an unexpected and utterly unwarranted clean-up fee. First, the driver tried to drop her off at a nearby intersection instead of at her house, even though it was late at night. The whole point of getting an Uber was to get home safely, and riders shouldn’t have to ask to get dropped off at the actual drop-off location. Then in the morning, we were horrified, outraged, and baffled to see that a huge cleaning fee was added to the fare. I had been on the phone and texting her before, during, and after the trip. She did not vomit in the car, nor did she even bring food or drinks in the car. She left the car in the same condition in which she entered it: mess-free. Moreover, I still have a 5-star rating, which wouldn’t make sense if my friend had left a mess in the car. So…riders, beware! It wouldn’t occur to me to take pictures of the car before and after, but maybe it is necessary to take such precautions to avoid scams. It is unclear how long it takes Uber to follow up on disputes or how the process works, and it isn’t easy to get hold of someone instead of an automated menu. This is on top of an earlier ride in which a different driver shared his racist views..Version: 3.517.10004

Horrible customer serviceI would like to address the false advertising on the Uber app for pricing. I understand that when ordering an uber that the timing is what determines the price, however, for the scheduling an uber option, there should be more clarification on how much the price can range. Giving a price range that only shows a 7 dollar price difference does not encapsulate how much the uber can actually be. Also, not only that, but when you schedule an uber, you are not allowed to see the actual price of the ride until AFTER you take it. If I schedule an uber that ranges from $13-$17, I expect the ride to be around that price then, maybe even a little higher, but not much more than that. There should be an option to see the actual price when the driver is on his or her way because if it is going to be too expensive, I would rather cancel it and pay the cancellation fee than pay an absurd fare. If I schedule an uber some time in advance, I should realistically be able to see the price of it when the driver is on the way so it is fair. It is not ethical to have the app designed this way with no way of seeing the real fare of a scheduled uber before taking it. I have not had any other issues with this service except for the lack of this quintessential feature. Also I won’t mention the lack of customer support... I can’t even email Uber a complaint..Version: 3.420.10007

Frustrated Much !For the past months that I've been using the uber app I thought it was an okay app. Sometimes the drivers would say they're on their way in 5 minutes and then magically be 14 minutes away forcing me to cancel & search for someone else. Leaving me not being able to rate that driver & let him know what an inconvenience he has caused me. Also, normally you would be able to cancel your ride free of charge if your driver was more than 5 minutes away, today my driver was 13 minutes away, I cancelled because I was in too much of a hurry & was still charged $5. I'm extremely OVER this app, I will begin to use my local TLC driver companies from now on since they so conveniently make you comfortable ordering their vehicles and they actually give you real life people experiences even when you’ve been inconvenienced. I also have had drivers lie about their vehicles that they’ve been traveling in but because the license plate matched then I had to ride in that vehicle. Reaching out to Uber has become a joke because they purposefully make you feel like you’re the problem and their well within their means to do and have drivers do as they please. The support at Uber has become nonexistent and they’re prices have increased so dramatically that I should basically buy my own vehicle and pay my own gas and insurance, it would be so much cheaper. I’m just so over the issues that I’ve been experiencing with Uber for months now..Version: 3.327.10002

Great idea poor executionI'm currently in Vietnam for a few months and was advised to get uber or grab taxi for local transport, I thought uber being the most familiar that I would use it. In practice the app for me is terrible, it asks repeatedly for me to verify my phone number and once the app is open the page to verify my phone number never appears, plus it rejects my card method of payment. Customer services say this is my bank not authorising international transactions but grab taxi works just fine, and also has the option to pay a certain amount of money in exchange for credits so your rides are already paid for in one go until you top your credits up again. So it's not my bank that's the problem, it's uber. Everyone around me, at least, finds uber frustrating and expensive compared to fares on grab taxi which I only learned existed a few days ago, but is far better than uber and does exactly the same thing just in a more efficient and user friendly manner. My first ride with uber worked fine as I paid cash, but now it wants me to verify cards that I don't even want to pay with for security reasons and won't even accept the card details and simply says "invalid" (nothing more because that would be too useful...) even if I wanted to use uber I can't, so if anyone has any issues I recommend grab, it's exactly the same service and works more smoothly (for me at least).Version: 3.261.4

Frustratingly UselessThis app is so utterly useless every time I try to use it. It is at available in many areas outside of major cities which, is understandable I suppose. However, the maybe five times I have used to I have encountered several drivers who just don’t seem capable of doing the job and the customer service always seems to want to place blame on your somehow. A few incidents I recall quite well was one where a driver drove past my location and to the destination without ever picking me up and then reported the job as completed. Another when the driver cancelled the drive mid route when he hit traffic , and then the support teams response was “ If a trip is cancelled for any reason you still must pay the cancellation fee” and after that debacle and arguing they eventually refunded me, and lastly was when I had a flat and parked and ordered an Uber to come pick me up - my driver only spoke Spanish and was driving around my location but not getting to it. I sent her a description of my location to help which she presumably could not read because she responded “I’m here” in Spanish after opening the messages and being no where near the mapped location. Then I responded to her the same description but in Spanish ,which she read, and then promptly cancelled the ride. Then I had to fight with customer service for a full refund. This app and its drivers are more of a hassle than it’s worth..Version: 3.366.10001

Wet & TiredI used Uber Jan 12 after returning from a trip. Coming to Atlanta can be hectic by itself due to constant construction and changes. Needless to say I use Uber when returning home. Not anymore. They moved the pickup area!!!! It was raining and cold. I had gone to the original pickup sight to catch my ride. The pickup area had changed. Now I’m running with my bags and other things in the cold and rain trying to get to the new spot. I’m letting the driver know I wasn’t aware the location had changed and I was on my way to the new location and would arrive very shortly. I received a notification my driver had cancelled my ride. I got to the new location right after receiving the notice. VERY UPSET, TIRED AND WET. He chose to cancel me and pickup someone already there. Well here’s the devastation. I had to request another driver to get home. So now I’m paying the actual driver who took me home and discovered I’m paying the driver who cancelled me as well. TWO CHARGES. That’s ridiculous when I was Minutes away. As for the driver it is easy to pickup someone standing there knowing you’re going to get compensated for both. A charge from me plus a charge plus tip from the driver you pickup. Not happy with Uber. Will look into LYFT’s customer service rules and driver ethics. If you didn’t know this now you do. Uber can cancel a customer, charge a fee for the driver and leave you having to start the process over again and pay again..Version: 3.332.10005

Driver was driving away from pickup pointVery unhappy with Uber driver today, requested an Uber and when I accepted the ride he was 3 minutes away, 4 minutes later I could see driver driving away from where I had dropped the pin for pick up, two minutes later driver was driving in circles still showing 5 minutes away, without coming any closer to me, at the end I had to cancel the trip myself as I was getting late to my appointment and driver was showing 8 minutes away by that point, I wouldn’t have accepted the ride if he was going to be that long! I hope you can reimburse me for the cancellation fee as I don’t think it was my fault that driver got confused and was driving further and further away! Managed to get another Uber driver straight after I cancelled the first one and everything was ok but extremely disappointed with the first situation. Not giving up on Uber though, we can all get better!.Version: 3.359.10001

Charged for an Uber I never got in, told I’d get a refund & still no refund!Really frustratingly disappointed so I finished work at 10pm last night and Uber can’t use my bank card all of a sudden so I had to get my partner to book me one, when it arrived I kindly asked the driver if he could wait 5minutes as the member of staff taking over from me hadn’t arrived yet, he said yes no problem I’ll wait. So at 10:06pm as soon as they arrive the Uber driver leaves and charges me approx £5 and messages sorry but I was waiting for ten minutes. So Uber charged me for a taxi I never got in, and I had to walk 40minutes home when if my Uber driver waited 1more minute I could’ve got home in 15 minutes. My partner put a message on his app saying he hadn’t had the taxi and wants a refund and Uber messaged back he’d get a refund but it would take up to an hour, the next morning still no refund. Personally I think ubers services are appalling how you can just take money out of people accounts when they never got to use the service is a joke and saying you’ll give a refund then never do is exploitation as you app is impossible to speak to an actual person it just daylight robbery. Will never use or advise anyone to use this service..Version: 3.390.10003

Don’t have a babyNot once, nor twice but 3 times Uber drivers driving large Toyota Prius have refused to pick me up to go to the airport with my toddler and stroller. According to the driver the Prius isn’t big enough. Each time Lost 30min waiting for them, outdoor with a 3 months baby. We had to call a taxi (exact same car / Prius) and magically the Prius was big enough to fit everything. Crazy how the same car is too small for Uber driver and big enough for taxi driver that are paid more and give an actual great service to clients..Version: 3.459.10002

Started off good but went downhill fastI started off loving this app and now I’ve been using it for more than a year and it gets worse and worse. My first problem is the ETA of an Uber. When you request a ride it tells you the least amount of time you will wait but when it finds you a ride its 9minutes away. This morning alone I had to cancel 3 trips because they were more than 7 minutes away and by the 4th request an Uber was just 2minutes away. Why couldnt I get matched with the closest uber first?? Then my next problem and probably the worst is the Uber’s navigation. One example was a trip i took from the bronx to Yonkers and the navigation led the Uber all the way downtown to 138th street to then loop us around to go uptown to 231st. How? When I could look at the GPS and find several other routes that were quicker and less of a hassle. And finally, i want to mention that i dont even use the pool option anymore because it feels like taking the bus. I sat in a pool once and before I got to my stop we picked up and dropped off 4 other people. I wouldnt have minded if it was on the way to my destination but it was so out of the way I considered getting out and taking the bus. I have to take alot of cabs because of work and I’m always disappointed with Uber, if I had a better option I wouldnt use this app anymore..Version: 3.381.10002

Uber tricksGuess what, Uber is manually controlling trip requests now, that means the closest driver do not get the trip from the closest passenger requesting, passengers would have experienced that, that they often don’t get the closest driver. Price surge on Saturday and Sunday mornings are not due to high demand, but due to the lack of drivers in the area, (Drivers normally work Friday and Saturday nights till mornings then go home for rest, Uber sees that there’s not many drivers left in the city, Uber surge the area they want to, to get drivers and make the passengers pay for it, that’s why surge disappears when driver makes it to surge area, once Uber knows there’s enough drivers in that area, Uber make the surge disappear, you as a driver see surge is gone and left waiting for hours without getting any trip but you don’t wanna go home, ever wonder why? I will leave it to you. Now for the passengers; there are always more drivers available in the area than the trip requests made by passengers in that area, yes any time anywhere, you as passenger are paying more for nothing. I have to be honest Uber does not do this all the time, but at least 80 % of the time. There’s so many other tricks they play like geo fencing, constantly sharing your data etc, As a human being i had to share some of their tricks, you want cheaper rides but constantly giving away your freedom, your future and your kids, just like once upon a time the bankers fooled us and now we are stuck..Version: 3.307.10001

SadThey removed Uber Eats and now I need to install second app..Version: 3.451.10002

Be carefulUber caused me to miss a very important meeting which ultimately cost me hundreds of not thousands of dollars overall. To make matters worse, They didn’t even refund me the full fare, and then they publicly messaged me on social media implying they were going to fix the issue through PM, but they didn’t. They were just trying to save face. Be very careful with this company, if it’s just a ride home after a night out, you might be fine, if the Uber driver doesn’t falsely charge you a $200 fee for getting their car dirty, but for anything that’s on a strict time limit, I would never trust Uber again. Stick to yellow cabs for the important things. They’re much more punctual. There is barely much of a price difference now anyway. I much prefer yellow cabs. The Uber app drains your battery so badly, and the drivers sometimes are so bad and will take the longest route or get lost or try to sell you into their pyramid scheme. I’m over it. Too many bad experiences, battery drainage, lost money, missed appointments, and bad drivers and terrible support..Version: 3.329.10002

Calgary, ABI have not taken a taxi since uber came to Calgary however, there needs to be some serious updating done to their GPS. It constantly routes the longest way possible to every destination. The drivers would complete rides at least 10 minutes faster for everywhere I go if the GPS was better..Version: 3.260.3

Rude racist and unfairCustomer service always sides with drivers, very bad service.Version: 3.423.10001

I got slapped by a driver and got a refundI got slapped by a driver on my way to work, you see I sat in the front because I felt more comfortable and the drive and I were talking like we were friends and then I said something about my situation jokingly and they slapped me out of nowhere. First of all that is not okay. Not even my close friends would do that and he was my driver who I had just met. I was shocked and confused as I tried to start my work shift. I decided to report this with Uber and only received a refund and them saying they would deal with the driver but I don’t know anything was ever done. This happened awhile back and it’s always something that replays in the back of my mind when ordering an Uber for my mom and I worry anything like such happens to her. Besides that incident,Uber is our go to even though the prices start going up once your route becomes a routine, also I’ve had an Uber driver ask for the drop off address through the messaging even though I’m sure the app would’ve told him once they accepted my request and then when I didn’t reply he canceled. The reward points are cool though at least once you have enough for any of them. The app is great though because it has the option to order Uber eats without downloading another app (Uber eats)..Version: 3.498.10000

DriverI respect all rideshare drivers, they do hardwork, they have personal problem going on but still try to be nice to people and sometime have to face rude passengers but i have very bad experience recently, first thing are they allowed to talk on phone on entire trip??? And very rude when asked to drop on the correct address, accusing that i put the wrong address in a rude tone, seriously people come home from work with lot of stress from work specially working amid this covid is another level stress specially for health professionals, m not blaming all but just these one person, because of him m deleting this uber app, never using again, i better use other rideshare app no matter how expensive it is, we dont use uber because we dont have money to buy car, or never seen car in entire life, i hope not to meet this person ever again in my life, and hope people wont get treated like that. BE NICE TO PEOPLE.Version: 3.489.10005

DONT DO IT. SCAMSo, the very first time I use Uber it was because I was unable to drive home from hospital appointment, where I had minor surgery on my eye and could barely see. I had made the point of downloading this app so I could order my taxi pay for my taxi and simply be taken home without any stress. The ordering was simply enough, the paying was simple enough the fact that they didn’t have a taxi and weren’t able to provide me with one at all meant that I was left without the funds to pay for an alternative, and was left near Stranded at the hospital. I luckily had enough money to get a bus home after my surgery barely able to see and six days later my money still hasn’t been returned to my bank account. If you use this system be warned, they will take your money before you even know if they can provide you with a taxi. Having spoken to customer service repeatedly they keep blaming my bank, the pre-authorisation system can take 14 days to actually release the money Uber is holding onto and you can’t use it until they release it. In my opinion a total scam to get your money and not provide you with a service..Version: 3.374.10001

Incorrect charges from dodgy driver & bad supportYesterday I had a driver that logged a very different trip to what I had. I watched him on the app drive around for an extra 12mins after he dropped me off. I contacted Uber to report this and got a pathetic refund. I have since tried several times to get a correct charge/refund for this 3minute trip I took and still not happy with what I’m being charged. So much of a hassle to even sort issues because you can’t simply reply to an email, you have to keep going back into the app and use very limited options to log any complaint/response. How can a trip that is 3 mins (1.8km) cost a lot more than a 7 min (4.7km) trip cost $3 more? The charge is unacceptable after the original quote being $8-10. Considering the false trip details given by the driver I expect to be paying the minimum charge if not a full refund for the back and forth contact with uber to try sort this issue! I also expect a review to be done on the driver for logging such an extended distance! I realise he didn’t expect me to be watching the app waiting to see the charge and has probably gotten away with this many times with prior customers who are in a rush and too busy to check their charges. Extremely dodgy behaviour! I am extremely unhappy with the service received all round and in future if I am located in an area that uses Ola I will be choosing that service over Uber!.Version: 3.358.1000

No payment option ?!My credit card attached to my account has expired, but the app won't allow me to edit or delete my form of payment. I guess I won't be using Uber then....Version: 3.260.3

The drivers cancellationYou guys really need to sort your drivers cancellation out tbh, its really frustrating, it literally take 5 mins to find the driver but once the drive it found, 2 mins later the driver is cancelled or the request us to cancel it for them so that they dont lose their stars!!! This is very slick and i hope they find a system to sort it out, Uber is one of the most reliable ones please don’t screw it up in new zealand like other countries do.Version: 3.501.10002

Uber cancellation system is a rip-offI was in a hurry because I was late. I ordered a car from uber because it estimated arrival in 3 minuets. After I ordered the estimate change to 8 minutes; then 15 minutes. I was around the corner outside a mini cab firm called south west cars . The controller told me a car would be available in 5 minutes but I thought uber would be more reliable. When the estimated time of arrival changed to 15 minutes. I cancelled the car from uber. I got a message from the driver who said too far. I texted back and said I couldn’t wait. I took the mimi cab and got to the appointment on time. Then I got the nasty uber special. It chargers me £6 for letting me down. This is the fourth time uber has done it to me. The other times are even more ridiculous. On one occasion the uber car stopped across the road, facing the wrong direction. After a few minutes I went across the road and ask if the car was for me. The driver said it was but it had been cancelled and refused to take me. I had to order another car and of course I got the uber rip off as usual. The good news is that uber has so far refunded the cancellation charge but it is so time consuming, stressful and avoidable..Version: 3.320.10004

DangerousI took an Uber home and 3 miles before we got to my house my Uber driver literally reached back and stole my phone and my passengers phone that were both sitting on the seat. He refused to give it back to us and we had no way to call the cops or do anything. He called my friend names and when we got to my house he refused to give them back and even drove off with the rear door still open with my friend who is a girl next to it. I also have this on video from my security camera. When we got inside we called Uber immediately and tracked both phones. They were showing both phones leaving our neighborhood and we tracked them for 3 hours until he disabled them both. Uber did absolutely nothing other than call him and when he said he did not have them they told us sorry. Also his license plate on the app is completely wrong than what is on his vehcile as we immediately got a picture of his plate as well as video from my home security system. We did file a police report the same day and provided video, and GPS tracking locations of him leaving with both phones dated and time stamped and the police are going after him as they said we have more than enough evidence. Uber knows this and still is allowing him to drive for them even as an active police investigation is open on him and they know he is dangerous. Uber should be sued if anything else happens with this guy as they are neglecting to do anything or at a bare minimum un suspend him when they know this..Version: 3.524.10000

Worst customer support system or best because you are the issue not themI tried to speak to Uber multiple times about fixing my account as it was not splitting fairs. They gave me a list of things todo, all of which I did and then was told there was no issue with my account. Surprise surprise, when I go to order an Uber it fails to split with the people selected. I asked them to look into it and refund the ride as they had not fixed the issue in the first place. When getting a response through their “help” line, I kept on being told that it was my error and I could not retroactively split a fair, which is exactly not what I had done as you cannot do that. The fair alike all the other times before failed to split whilst in the ride. It was as if no one was even reading the messages I sent them, more an automated response picking up on key words. When I called the hotline they pretty much told me to hang up they cannot help I have to use the app despite not no one actually reading the messages. I was then told if I wanted help by a person go to the green hub, which I would have to pay to get there myself and go in office hours. To me it was a simple fix refund the fair and reset the account, but they obviously aim to give you the run around so you forget. Well OLA has been downloaded..Version: 3.352.10002

Worst Customer Service and disloyal company.I have been using uber for the last four years. I don’t own a car by choice. I used to use their service all the time from shopping to going to the airport. Basically they were my chauffeur. I had no issues and everything was just great. Until about two months ago, they charged my corporate card instead of my personal card. I contacted them to change the payment method, so they charged my personal card and refunded two out of four charges. So I had two charges that were in two different card. I emailed them at least ten times to refund my corporate card or otherwise I was going to risk getting in trouble with my company. Two months later and no refunds. I emailed and emailed so many times and still no refund. I wake up one morning to an email from Uber telling me that my account is suspended due to a policy violation ( these people are a joke).i guess they did like that I emailed so many times for MY HARD EARNED MONEY. Lyft have been sending me emails to ride with them for a huge discount but I kept using Uber. I have spent so much money with Uber, you would think they will show so type of loyalty too. They did not just lose my business now, they also gave their competition a new loyal customer. I am also making sure that everyone I run into know how disloyal and rude they are. My friends, family and co-workers all switched to Lyft. One customer at the time. THANKS LYFT..Version: 3.381.10002

Fraudulent drivers. Uber does not help.I was literally taken round and round in circles by my driver who claimed roads were closed which clearly were not. I couldn’t see out of the front window because there was a blanket hung up in the middle of the car, but could see out of the side windows. I was in tears texting my partner and panicking as we were going further and further from my destination (which we bypassed) however my anxiety didn’t allow me to argue with the driver. I got to my final destination over 35 minutes after I should have, and there was no traffic. Uber keep telling me they have given me £10 uber credit to make up for this which they are not applying to my account, so they are lying, however what’s more shocking is that they believe someone’s sanity is worth £10 uber credit. Not even a refund 🤣 it’s absolutely horrendous. I will use this joke of an apology £10 and never use uber again. You really get what you pay for, except when you pay almost double what the trip should have been because the driver literally goes in circles. I wish I could post the screenshot of my trip from the uber app..Version: 3.422.10001


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