Navy Federal Credit Union App Negative ReviewsNavy Federal Credit Union

Navy Federal Credit Union Negative Reviews

4.90062 star

Total 34 Negative Reviews

Navy Federal Credit Union App Complaints & User Negative Comments 2024

Navy Federal Credit Union app received 34 complaints, negative comments and reviews by users. Have you ever had a bad experience using Navy Federal Credit Union? Can you share your negative thoughts about navy federal credit union?

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Navy Federal Credit Union for Negative User Reviews

Profits are their missionBeen with this bank for decades. Have relentlessly had issues with them. You’ll never get their advertised rates and they’ll never match the competitions rates. Navy federal has all the same little asterisks next to anything as any other bank. Financed multiple cars with them and there’s always a problem. They lost the title and suddenly it’s my problem. When the State title agency says only the legal owner can request a replacement title that is again my problem. Since they lost the title they’ll convert the loan to a consumer loan at credit card interest rates. Dealership I bought the car from supplied me with copies showing that the title was mailed and filled out as per Navy feds instructions. Last time shopping around for a car a local bank with whom I had never done buisness with before beat their rates so bad they called them (TTCU) a scam bank. Mortgage’s are the exact same. Only reason I still have an account with them is for the length of credit history. I will never again use navy federal for anything..Version: 6.19.2

Good CU, horrible app.NFCU is good, but not great. Customer service and efficiency are the strengths of this bank. Want a card ? Get it right away. Something seems wrong ? Almost always someone nice and competent on the line without having to wait for very long. However, the app is a huge weakness. It is not ergonomic, frankly ugly, a little buggy. All in all: it’s far from being kept simple and there is *a lot* room for improvement. Also, as a software engineer, I can tell that the backend has serious issues as well. Balance takes days to get updated, but it’s just a value written in a database, updating it takes milliseconds. This means that it’s more of an architecture/design issue rather than a technical issue. You guys are working around problems instead of just fixing them. Efficient solution have to be disruptive and wether you like it or not, you will have to let your process evolve with your tech to offer a quality service to your clients. According to glassdoor you guys pay your engineers 50k. Well, don’t expect great solutions for such a low pay. NFCU will keep offering poor tech to it’s customers if it does not spend the money required by great people for great work. You guys need to hire a visionnary CTO to allow technological transition to happen in your CU. If you don’t, you will stay behind, and maybe die because a whole generation born with smartphones in their hands will prefer online banking rather than dealing with you guys..Version: 6.1.1

I wish there were better featuresI love NFCU but I wish the app had better features that would make banking via the app more user-friendly. For example, in the ‘view biller’ section, it would be great if the most recent scheduled pending payment was displayed. Sometimes I have to go back and forth from the view billers section to scheduled payments section to recall if I had already scheduled a payment for a biller. Another feature that would really enhance the banking experience would be to allow for the customer to make withdrawal or deposit reminders in the account transactions section. There are times when I have automatic recurring ACH withdrawals that I forget about or if I wrote a check, or am expecting a ACH deposit even, it would be great if I could enter a reminder or self schedule a withdrawal or deposit that serves as a reminder of some sort, that I can then delete once the transaction clears my account. I’ve used other banking apps that even allows you to set recurring reminders so that you can recall the payee/payer, amount, and anticipated date..Version: 6.19.1

Love the Bank, Hate the AppI’ve been a customer of NFCU for around 3 decades. Great credit union. Very happy. Wouldn’t leave them for anything. But this app has issues. The auto-capture for Mobile Deposit hasn’t worked in almost a year. No matter how steady I hold my iPhone, no matter if I’m too close or too far, it simply will NOT capture. And then 1 out of 10 times it’ll give an error like “Sign the back of your check” when I clearly SIGNED IT! I usually just retake the photo and it often works then, without changing anything! In comparison, my mom uses US Bank and their app works beautifully. Auto-captures the check before you even stop moving the camera. And never an issue or errors. It just works. Next is reliability. Again, 1 out of 10 times, the app just doesn’t want to work right. “Technical Difficulty” messages, “Try Again”, or sometimes it will just fail to load an account. And yes, app is up to date. Lastly, I travel A LOT. And even though I enter my travel plans into the app, my NFCU Visa fails to get approved on my trip about 1/4 to 1/2 of the time. I appreciate the caution and safety NFCU is trying to exercise, but I already SAID I’d be in XYZ country. Why is my card getting declined almost half the time? My Fidelity Visa ALWAYS work while traveling and I don’t even inform them I’m leaving home. Hire some new IT guys and fix the app. See who US Bank uses..Version: 6.20

Great credit union, mediocre mobile appI'm overseas and love the local base branch office. But the mobile app can be frustrating! Right now, I'm trying to get on...and like it often does on our Sundays...the app is undergoing maintenance. And a few other things, when bills are paid with the online banking feature, why can't it just show the amount already reduced in the charges under the checking account? Instead I have to look at the recent charge history, and then in a day or two...wham, here comes the charges applied! Like other banking apps, it would be nice to show how the charges are being processed but still reflected in what your current running balance is. And 3rd, when I get a zero dollar balance bill, why can't I just make the bill go away by selecting "zero balance, already paid"? It's found on the website, full version, but not on the mobile app. Why? Anyway, just wanted to give some constructive feedback. Thanks..Version: 6.14

Missing Pending Checks & incorrect pay datesTwo points of feedback. 1, I usually love the NFCU app. However, so often there are missing pending checks and ACH transactions that clear either at random times during the day or during a processing period in the middle of the night. These checks do not show up in the app until they fully clear. Solution: please include checks and other electronic pending transactions shown as grouped and show how this relates to the “available balance.” Often it is not calculated in the available balance, which causes headaches when budgeting. Maybe also show another number that subtracts these amounts and call it “effective available balance.” 2, the pay dates for early and active duty pay were shown as January 12 and 13 for most of the time this month leading up to these dates. Then at the last minute they changed to the 13th and 14th. It made budgeting a bit difficult when that extra day occurred, not getting paid until a day later. Solution: somehow verify the dates are correct for the rest of the year and on an ongoing basis, please..Version: 6.17

Won’t allow check depositsI’ve tried multiple times over the last few days to make a deposit but it freezes when I try to accept or reject the image. Once in the camera mode, you can’t get out or do anything else. We live in the UK so I can’t visit a branch..Version: 6.8.2

Horrible bankThey close accounts for no reason ..Version: 6.22

App Won’t Total-up Pending Transactions!We live in an automated world now: we expect our banking applications to do the simple task of telling us, at a glance, in real time, how much of our credit we are using or how much money remains in our debit accounts. …Not on this app. On this app, transactions in the “Pending” category can take days to clear, with little consistency as to how many days, and yet the “pending” category comes with no automatic display of its sum! Other banks may may tell you your “projected balance” which incorporates “pending” commitments you have made on your card. The absence of this basic service requires users to tediously tally their litany of pending transactions by hand, constantly, if they want to avoid either going over budget or, worse, incurring an overdraw fee on a debit account. This is especially a nuisance when traveling - as NFCU’s military clientele often do - because travelers must make many frequent transactions over a period of days. This missing aspect of the user-interface is so basic and so inconvenient that customers may be tempted to think that it is deliberate: a design to get NFCU’s less careful bankers into a financial pinch, racking up overdraw fees and credit card interest for their profits Without a simple automatic Talley and Sum to show user’s their true, pending balance, customers on this app might as well carry a ledger book in their pocket and pretend it s still 1993..Version: 6.16.1

Absolutely FrustratingNewest update introduced the problem of asking me to complete a software update for my phone that DOES. NOT. EXIST (after restarting multiple times my phone is fully up to date). Apparently someone thought it was a good idea to update the application to completely brick itself and become unusable. Great change! Uninstalling and reinstalling fixed the issue, but then I had to go through the added hassle of reconfirming my device and re-doing all security measures, as well as face-id. Then I tried to make a deposit. Asked for all my security questions, put in the CORRECT ANSWERS I REMEMBERED TYPING EXACTLY into the text box and I was locked out of my account. For someone that gets very anxious when funds are not settled quickly this is utterly maddening. The convenience of being able to deposit from home and not drive a ludicrous distance is abundantly useful, but causing this much stress over something as simple as sending two images is ridiculous..Version: 6.13

Sign-in STILL BROKEN!!!Yet another update (v6.9.1) and STILL the sign-in process is broken. After deleting the app then reinstalling it I can sign in. But if i sign out or close the app out and try signing back in again it says my password doesn’t match records. If I try turning on passcode or face/Touch ID when I signed on the first time, that also fails and says “password has changed and you must log on with passcode again”. The password did not change though and I STILL get that my CORRECT password doesn’t match when I try to log in again!!! The only way to log into this app is to delete it and reinstall it EVERY TIME I WANT TO USE IT!!! This issue has been a problem for MONTHS now across MULTIPLE VERSIONS and they still have NOT FIXED IT!!! And I’m not the only one either! Just look through these reviews, the majority of the bad one are because of this issue. It’s like the developers just don’t care and only want to work on new features instead of big that keep their users from even USING the app!!!.Version: 6.9.1

Won’t take photos to allow remote depositI have been depositing the same quarterly check in the exact same manner for five years. With the latest update that’s proven impossible. Auto capture doesn’t work and can’t seem to override. Displays a partial error message - the rest blown off screen. Ipad2 air user. I’m overseas - fix the app, please.Version: 6.8.1

Would be a great app if.....The main purpose of this app would be to check your balances, make transfers, credit card payments.....all fine if you have an iPhone. If you have an iPod touch or a Wi-Fi iPad the App is nothing more than an advertisement platform for rates and contact information. Once installed you are referred back to the Navy Fed webpage to setup mobile. This requires a verified mobile number with no options for Wi-Fi use. It is what is is....but the App Store download page states that it is iPod touch comparable and since there are no cell numbers for any type of iPod touch this is wrong. (Needs to clarify 3G iPad only comparability as well) Maybe one day they will make a change. At that point I'll give it a 5. Sent from my disrespected iPad Wi-Fi..Version: 1.1.93

Could be improvedI came here from PNC upon referral from my sister. With the PNC application, you can use the calendar to add in preauthorized payments you made outside of bill pay (like if you went to a credit card app and made a payment to them, it’s posted to your credit card and you can add the authorization amount and who paid to into the calendar), checks you wrote, etc so you can see a real-time balance and not have to mess with a checkbook at all. It was very beneficial in that I could see all my accounts, what the balances were after the deductions scheduled to come out. If there is a way to do this on Navy Federal app that I’m not seeing, would appreciate if someone could advise. If that isn’t an option, perhaps someone could look into making it an option? I’ve tried different apps to link my accounts and haven’t been successful in linking them all and showing correct balances. Updating and such have been a pain. I’d just like to be able to add things on my app..Version: 6.0.2

Have always been a fan until this!Since I joined NFCU, I’ve never felt at home with so much welcoming features for its customers, including its customers’ Sevices. That was the dream until the nightmare fell. I woke up one day and saw out of nowhere my Zelle services restricted for security reasons as they claimed. I called the given number on the error message (about 4 to 10 times) to question the decision and resolve the issue but all that without success. After hours of conversation and phone calls, been bounced around between departments, NFCU simply told me they can’t do anything about it. So here I am been punished without me knowing for a crime I didn’t commit, guilty till proven innocent without a chance of proving innocence. Till this day I cannot use Zelle services with NFCU. That same issue happened to my mom and sister as well. My brother’s even weird as he cannot Zelle me money to my phone number which is associated with my other bank. That slap on the face leaves me extremely disappointed and heartbroken. I would not recommend NFCU to my peers. I’m exploring completely switch to USAA or other great credit unions..Version: 6.19.2

Frustrating to use and inaccurate informationUpdating this after reading other reviews. The balance IS NOT ACCURATE!!! After nearly two decades as an NFCU member, and believing in the accuracy of my balance and posted transactions, I got hit with two overdraft fees when an amount that allegedly “posted” to my account had not. This is the first time this had ever happened to me, due to paying off a fairly large bill that was listed as paid before I paid other bills. I saw when reading the one-star reviews of the new update that this has happened to others. You CANNOT TRUST THE INFORMATION CONTAINED IN THE APP, including balance. In addition, the app has lost functionality. It’s now very frustrating. Tried to add a biller and it tells me it can’t find the biller and suggests I enter it manually. But it no longer has the option to enter the biller manually if it can’t find the biller. So Catch-22. Tried to enter the bill as a person instead and when I had to enter the phone number I mis-typed the first digit. The system would not let me backspace over the mis-typed first digit. Had to completely cancel everything and re-enter all the information before I could save the biller. Plus since it would only allow me to manually enter the biller as a person instead of a company, there is no field for account number..Version: 6.0.2

Clean and Usable; Needs To Implement Multiple Accounts BetterFor users who have multiple different logins, such as multiple personal accounts or personal and business accounts, it’s very tedious to have to constantly sign in and back out to manage different accounts all owned by the same person. Especially when two-factor authentication is on and required every time you login. Other banks I’ve worked with allowed for all business and personal accounts under the same login and it made it much easier to manage accounts and transfers. If not having everything under one login, at least having a way to quickly switch between logins after they’ve been authenticated and stored on the device/app would really speed things up. Also, as of 2016 the government recommended one-time passwords no longer be sent via text or email because of how easily they can be stolen. This app and the Navy Federal website need to switch to two-factor authentication that uses device push notifications, authenticator apps like Microsoft/Google authenticator, and Yubikeys for more security..Version: 6.7

Auto capture for mobile deposit not working after latest updateSo incredibly frustrated right now! I used my brand new iPhone, my iPad Pro Air, and even my old iPhone (because it used to work on there) to attempt a mobile deposit, but your latest update will *not* “auto capture” a mobile deposit check. Blurry pics, check wouldn’t fit in the auto capture window when it used to auto capture almost instantaneously. What is happening??? After literally 20+ tries on three separate devices, I turned off the feature so I could take a picture of the check and I did get a message stating it was accepted only to then get a message 15 minutes later saying it wasn’t and to do it again. Never, not once, have I ever had this issue before so I had already written VOID on the check! I’m sure you can imagine the headache that caused. Sooo not happy with your latest “fix.” Saw another review with the same problem so it’s not just me or my mobile devices….Version: 6.21

Scheduled payments disappearsI had set up recurring payments for my credit card. A few days before the April payment is due, I go into my account on the app, and there’s no scheduled payments showing. I didn’t receive any notification that anything was canceled. So I scheduled payments on a month-by-month basis. Today, when I went into the app to see if my payment for April was processed, the scheduled payment I made a few days before for my April payment was gone and no payment applied. So I called customer service, At this time, I had the app open to a scheduled payment screen for May, and I didn’t even touch the screen when a pop-up box appeared asking if I wanted to cancel the transfer. If I wanted to cancel the transfer, I would have pressed the big orange button- NOT some tiny pop-up box with tiny print. There is something definitely wrong with the app. I will wait to see if my scheduled payment for May disappears also. Terrible app when you set up payments, and they disappear. And a tiny pop-up appears asking if you want to cancel when the screen isn’t even touched. Makes me distrust NFCU if the app is this problematic. A very bad user experience..Version: 6.17.1

Behind the timesThe mechanics behind the app is truly outdated. I don’t feel as though I have to keep checking this app and my balance to see if a charge actually posted or when it posted. I’ve been overdrawn twice already because they can’t post charges when they actually happen. And I’m saying to myself, “I know this charge is going to appear out of nowhere” and it did, and it overdrew me. And it wasn’t a charge where one price is shown and then it updates to a final price, the charge simply wasn’t there for 2-3 days and I’m going into the app to check periodically.. it’s 2022 I shouldn’t have to worry about things like this. This makes people move on to fintechs because they think about things like that. Truly frustrating that this app can’t update me on my spending, no form of notification from having a negative account, no text alerts, nothing. If I make a payment with this card on Tuesday, why doesn’t my balance change until Friday?? Confusing..Version: 6.19

Pretty annoying!This dumb app keeps telling to enter my password because “it has been a while since you logged in.” Or something like that. Two days is a while, really? I get that message way too often and it’s getting annoying. Combined with the fact that when you try to put gas at a gas station and pay using your card as a debit card, they automatically put a hold on your card for 150 bucks (I was told a couple of times over the phone). I’ve had many banks in my lifetime, and no other bank has done that. With my other two credit unions if you have 15, 10, 5, or whatever other amount you have in your account, the pump stops when you reach that amount. With Navy Federal I have to go inside and pay if I have less than 150. I was told to pay selecting credit card, but I always get declined. And in some gas stations, such as Arco, if you pay with debit you get charge the same price as cash, but if you pay with credit they charge you ten cents more per gallon. But seriously, about 10 years ago it was estimated that above 78% of the people in this country live from paycheck to paycheck. I imagine that now the number is higher. These are some of the reasons that I really don’t use Navy Federal anymore but rather use other credit unions..Version: 6.22

Mobile Deposits Don’t WorkThis app is fantastic for checking balances, making transfers, finding ATMs, and finding contact information. Unfortunately, the most useful feature, mobile deposit, is nearly useless on the most recent version of the app. Nearly every time I try to make a deposit, I get an error saying that I forgot to sign the back of the check even though my signature and the “for Mobile Deposit only at NFCU” endorsement are clearly visible on the check. I’ve tried everything… different backgrounds, lighting, check orientation, I even rigged a stand for my phone so that I could ensure the phone was perfectly still while taking the picture. It often takes 20-30 tries to get the app to accept a check. Customer service just advises going to a branch or depositing the check via ATM or mail. This had been an issue 5+ years ago but was eventually resolved; unfortunately the newest releases of the app have this issue again. I would happily give the app 5 stars if NFCU could make mobile deposits work properly!.Version: 6.22.1

Good app butI know I’m not the first person to PCS to Guam. I’ve had to call customer service 5 times for issues with what they keep telling me is localized to the app; I tend to believe them because their fix was for me to delete the app and reinstall it. The issue comes into play when I’m “asked” to update my security questions; “asked” is in quotations because you don’t have a choice but to update them or get kicked off. So I go thru the process of selecting and answering 5 questions and then hit save... only to be followed up with “update” your contact number so we can call you if there’s an issue with your account. I input my Guam number, since that’s where I’m stationed now, only to be ticked off haven spent all that time selecting questions relevant to me and that I’ll actually remember, then the information DOES NOT SAVE BECAUSE THE SYSTEM REFUSES TO RECOGNIZE MY ONLY CONTACT NUMBER. It will not allow you to continue leaving you with the only available option; cancel. Then you get kicked out with your work with the security questions deleted..Version: 6.1.1

Mobile Deposits Sometimes Don't WorkOverall, the app does what I mostly expect it to. I can see my bank account and transfer money between checking and savings which is fine. The big two issues I have are 1) About 50% of the time, I cannot open messages in the app from NFCU so even though they are quick to respond, it doesn't matter because I can't read the response anyway, 2) Mobile Deposits sometimes work and sometimes don't and because you have to write "For eDeposit only at NFCU" on the back of the check, if it doesn't work, then you're stuck with essentially a void check. The issue is that the app can't read all types of checks and therefore it states the writing on the check is unreadable. I know it's not my phone because in one instance where I attempted to deposit three checks back to back, one was unreadable while the other two worked. NFCU is a great institution, but their app doesn't always work when you need it to..Version: 6.9

Inaccurate readings on accountsI too have been banking with Navy Federal for years. There are no branches near where I live, so the app is my go to! This year I have had to really keep my eye on the app. Twice this year I had return check fees for payments not going through. The app has been taking dayS to update withdrawals from bill payments. Everything else seems to be instant, expect bill payments which is most important to me! I’ve been building a new business, and my first large payment while building my business credit was returned. Not only does that hurt my score, but I was also charged a fee! Sometimes things move a little fast. I should be able to trust what my account says and not have to calculate the true balance before making transactions. In the past when transactions would be delayed it would post as pending until cleared. I’m not a fan of what is happening now. Years ago this was a huge issue with Hunnington Bank and a class action lawsuit was issued. I hope this doesn’t get that far!.Version: 6.10.2

Missing Standard Banking App FeaturesThe NFCU app allows customers to access the basics but there are a few features that need to be updated. -When the app sends notifications to your cell phone there is no indication of the reason for the notification. When users click on the alert and the app opens up, it doesn’t take you to the reason for the notification (ie. withdrawal, paperless bill ready for view, etc.) Users have to look at each account and try to figure out why they are receiving a notification. -Bill pay only allows payments to be made using the checking account. Other banking apps allow users to pay bills using checking and savings account funds. NFCU forces users to transfer to checking and then pay bills. -Transfers between the users own NFCU accounts are not immediate. This includes low dollar amounts. Moving money from one account to another takes 24 hours before the account reflects the change. The $ is being moved in house and shouldn’t take that long..Version: 6.19.2

Running balance is not accurate!I love being able to bank with an app on my phone, but one feature in this app is driving me crazy! When you pay your bills through bill pay the running balance is not accurate. Up until the day of the bill payment you can see the amount of your bill payments in Bill Pay. But once you get to the day of payment, the list of what bills are being paid disappears completely until then payment clears the bank at midnight! It is NOT in Bill Pay or as a pending transaction in your account! If you pay multiple bills all on the same day and can’t remember exactly how must they totalled you could very easily overdraw your account! This needs to be fixed. Immediately either keep the pending payments in Bill Pay for an extra day, or show them as pending in the account the same way you would with a debit card payment. This should not be a difficult thing to do and the only reason I can think of for NFCU not doing this is so that they can collect overdraft fees. Note: I have NOT overdrawn my account. I just see the potential for it to happen to many people and I want it to be fixed. Pronto..Version: 6.6.2

FailingNFCU has some stand up workers until you deal with their online messages. They lack the knowledge to address issues with payment processing or forms. They used to be very quick at processing payments but over the past 6 months or so my credit card payments, account balance, and available balance do not match for days after being processed. Making a payment that was pending should show as such in your available balance and account balance. It makes no sense for one to update immediately but not the other. I.e. my account with show I have a credit because I paid my amount in advance. Then, I purchase a $250 item. It would show I owed $250 on the available balance and in turn be reported to a credit company if on reporting day even though the account has the $800 credit that should've been taken down to $550 rather than showing I owed $250. They are denying that anything has changed but this never used to be an issue..Version: 6.22

Mobile DepositFirst let me say I have never written a review in my life. Love everything about the app, but because I’m 2 hours away from my nearest Navy Federal Branch, I have to resort to mobile deposits. Every. Single. Time. I try to deposit any amount of check I am constantly hindered and bombarded with the error of “the numbers at the bottom are blurry”. Every single time I try it as instructed. Every time I try at every single angle, background, lighting, and any other type of condition you can think of in order to deposit. These deposits generally take anywhere between 15 mins to 2 hours or the next day or two because I give up on trying to deposit via this feature. Please all I ask is that this is looked into, this is the most irritant most hassle I have ever gone through to make a deposit each time. (And every single photo is as clear as day, the most legible HD photo you can get, a photo that can be read and understood microscopically by the human eye, but apparently not a digital program/computer).Version: 6.6.2

I need to go back to keeping a paper registerWe can argue that I SHOULD have always kept a paper register detailing all my transactions and running balances, but the fact of the matter is I didn’t need to. With the previous layout, I had all my transactions detailed out with a running balance all in one spot. It looked just like the paper register I use to keep. Now I have to look at the transaction detail on the right hand side then look to the top left for a my current balance. If you asked me what my balance was at the end of last mo th, I’d need to do the math. I do not see where removing this detail presents a value add for members. The App also has a lot of unused space on the left hand side below where it shows my current balance. Out side of that, and a few buttons, the remainder of the page shows no information. In my opinion, the programmers have this a feel, similar to a credit card app. But the fact is, this is a banking app, and with the layout changes you made to the part of the app I use most, it’s now a terrible banking app!.Version: 6.0.2

Latest update is a step backwards in usabilityThe 6.9 update follows the annoying trend of adding empty vertical white space to the information presented. Now, instead of seeing 4-5 transactions when I first open my checking account, I see only two. Scrolling to fill the screen with transactions presents far fewer than were visible previously, meaning it takes longer to find what I was looking for. This is not only not an improvement, it is a big step backwards in the usefulness of the app. I’d like to see the polling numbers on how many requests you had to present less information on the screen, because I have a hard time imaging that a significant number of users requested that fewer transactions be visible at a time. Just because something is trendy in UI/UX design doesn’t mean it is what users want or need. Users like large screens because it allows more stuff to be on screen at a time, not because they like to look at empty spaces..Version: 6.9

This App was great but now Zelle doesn’t workI normally really like this app, five stars if it went back to working like it’s supposed to. For months now, the Zelle portion of this app has been glitching when I try to send money to certain numbers. If I try to add contacts, whether it’s from my phone or from memory, it somehow locks up that contact and nothing happens when I try to tap on it to send that person money. I had to text them and ask them to send a request. So ridiculous. A review from 4yrs ago had this same complaint about the Zelle app itself. For the past few weeks, I haven't been able to access Zelle at all. It just goes to a blank page and does nothing when I try to access it. I’ve tried going around it every way I can and even the Zelle app sends me back to this glitchy mess. As a volunteer treasurer for a few organizations, this is not a good look and I will no longer list Zelle as a payment option. Well send our business elsewhere....unless it’s fixed and given prompt attention..Version: 6.22

Having sign-in issuesFor the most part I have no problems with this app but it has started to have several issues in the past week that did not exist before. All the issues I’m experiencing are related to the sign-in process. Even though I have Touch ID enabled and have been using it for months it suddenly no longer offers this option when I launch the app. I tried to disable and re-enable the Touch ID feature to see if I could get it back but it will not allow me to disable Touch ID. When I go to manually enter my password the app automatically remembers my user name but says that either my user name or password is incorrect. After a 45 minute call with tech support I was told to try logging in as an alternate user. Magically the app now accepts my user name and password when I go through this extra step. This is now the only way I can login to the app. This is not a satisfactory solution to the problem. Please get these bugs fixed ASAP!.Version: 6.4.2

Great company infuriating decisions.I was trying to deal with an urgent financial situation and the app forced me to fill out several detailed security questions to “protect me” some of which I wasn’t 100% sure on my answer and wouldn’t be sure I would type the exact same thing next time it asked. Worse yet I was not in a position to write down or type up these answers for later review. In the event I need them I will likely have trouble. While I got through the situation it was a huge inconvenience at the moment and it made me so much more mad when I tried to sign in online via the web browser on my phone and it forced through the same process there too! Thanks for trying to make me safe but don’t ever withhold someone’s ability to move their funds without performing functions that easily could have waited until next time they signed in. Huge hit to your credibility on this one. How long until I am locked out of my account again until I perform some other tasks you want for “my protection?” I’ve already got two factor authentication turned on and facial recognition enabled. Why the hell is it so urgent to know what my mothers maiden name is. It could have waited Navy. It could have waited..Version: 6.3.1

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