Navy Federal Credit Union Positive Reviews

Navy Federal Credit Union App User Positive Comments 2024

Navy Federal Credit Union app received 24 positive comments and reviews by users. Can you share your positive thoughts about navy federal credit union?

Navy Federal Credit Union for Positive User Reviews

✓ Wish I joined a long time agoMy brother has been telling me for years to bank with NFCU but for some reason I was hesitant. The “no local branch” thing scared me. I finally gave in after another hellish experience with a major branch bank. And man oh man was this the biggest case of I told you so. My banking experience has been nothing short of a breeze. The customer service is fast the people are polite, they answer all of my questions and don’t make me feel like an idiot. There’s no unnecessary fees they refund ATM fees, so don’t worry about not having a branch near you. Mobile deposit is painless. Seriously I have no negative comments that’s far been with them about eight months. Open to cards with them low interest, no nonsense. Don’t be like me!! Join if you can!!.CheerMama3Version: 6.16.1

✓ One Of The Best Banking Apps & Banks In The USMy name is Sage Pitre better known as YouTuber, Boxer, Motivational Speaker, & Public Figure: Lit Wichi. I love this app & Navy Federal so much , they make banking as easy & accessible as possible. Everything you need is literally a few clicks away, the also makes sure you are doing well & finding everything fine , or need any further help. The only thing I want that’ll make Navy Federal & their app better is quicker deposit when turning in funds, or accepting funds. This would make the app better because I won’t have to worry about stressing if I’ll have all the money to pay my bills, finical needs, & wants in the time that they need it. Other than that I love Navy Federal & all the different offers they have , and the process for signing up is quick, easy, & very understandable. If you want a great bank & banking app download the Navy Federal app & bank with Navy Federal! , Sincerely Sage Pitre aka Lit Wichi.Sage PitreVersion: 6.15.1

✓ FinallyTotally revamped!!! More or less like usaa's app!!! Great, especially since im overseas!!!.IGAVEUDAKEYZTODACITYVersion: 2.0.1

✓ Won’t log in with correct info on first tryHave had this app for a long time. For about the last month or two I fail to log in on my first attempt every time. I have gone out of my way to make sure my information is correct and it will not work the first time but will always work the second time. This make me uncomfortable using the app because it makes me suspect malware and I fear my accounts being at risk. Since I have had this problem ongoing for a while now and have had no issues with my account I have concluded that this is not an error but instead an attempt by the app to get me to change my password. If that is true I feel it is a dishonest practice. I am quite sure, however, that if this is purposeful, the apps creator will not admit it..BKeezy813Version: 6.5

✓ One step from a 5 starThis is an honest review. I currently belong to two credit unions - The one I grew up using and then most recently Navy Federal. We will just say a couple things non app related but are essential to say. Navy federal’s customer service far surpasses all my and my wife’s expectations. That goes for app support as well. There have been times where we have needed help and just being able to call in and talk to an actual human being goes a long long way. This app is loaded with resources that help you in the app as well as redirect you to their website for more information. But the amount of things you can do in this app is incredible. The UI is intuitive and is fairly easy to maneuver around in. My only complaint (and its really not a big deal because you can do it from the website but it should be a feature in the app in a future update) is the ability to transfer a $ amount directly towards principle when it comes to the mortgage. On the website this is an option which obviously is helpful - I think that the user experience could greatly benefit from having this ability. Thanks Navy Fed, keep up the great work!.JmeisternixonVersion: 5.14

✓ Update to 6.4 caused app to crashI have been using the app for some time and have been happy with it. Just updated to version 6.4 and that caused the app to “crash”. When trying to open it after the update, it showed the opening screen for 2-3 seconds, then jumped back into the background without completing opening. If you bring it back forward again, same thing. I power cycled the phone, same thing. I deleted and re-installed the app, same thing. Kind of hard to like an app that you can no longer use. iPhone 5, but shouldn’t make a difference. Update: I guess that the developers actually do read these reviews and take them in to consideration. A further update to version 6.4.3 has been made and my iPhone 5 is “back to happiness” with the app. Thanks, glad to be using the app again as I want and need. Back up to 4 stars now....BAHUSER1Version: 6.4.2

✓ 40 Year Happy MemberGreat credit union, great service, great APP! One suggestion; on APP mobile deposit, checks must be endorsed using specific wording. Yet, there is no indication of that until it is time to photograph the back of the check. At that time they show a checklist, and first indicate the required endorsement wording. However, by then I’ve already endorsed the check using the standard “For deposit only”. (Why else would I think it’s ready for submitting?) There is never enough room to cross out and correct that phrase, and I don’t do enough mobile deposits to remember the requirement. I’ve had to drive an hour each way to do counter deposits after the mobile deposits were rejected. Please, modify the APP to let members know up front the specific things required for mobile deposits..BortzjrVersion: 6.17.1

✓ Hello DevelopersNFCU is an outstanding financial institution, but this app is aggressively bad. It cannot remember or process login credentials even after many months of this problem being known and pointed out. This seems like a very basic function to have down. How does this even get messed up and approved for release in the first place? Is there no function test? Work-around for fellow users: Touch ID, etc., is useless because the app won’t remember you. If you close the app and immediately reopen and try to use Touch ID it will tell you that you haven’t signed in for a long time and that your password is needed. Literally 1 second after you just closed the app. It will also reject your password as being wrong. Your password is not wrong; you need to navigate the menu and select the option to sign in as a different user. From there, and only there, you can log in with your credentials. Pardon the pointedness, but this is a stupid problem to have. And to have gone on for so long. Nobody cares about the color scheme. Listen to the first-hand user experience and fix the actual problems..Wasting My ThymeVersion: 6.9

✓ Everything is great except one thingThis app is awesome and has almost everything I need in life except one thing. Unfortunately, that thing is something they could have simply had there the whole time like other apps. The balance that is left in account after each transaction. That would be great to see along side how much I or my spouse spent. My spouse is a visual person and needs to see that type of thing in order to be a better financial person. They have ADHD and therefore doesn’t like doing the extra work of calculating on paper how much they have spent and left behind after every transaction. Now I know it shows in the app, the balance left all together in the checking account. However, once money is added to the account, it is hard to tell how much was left after spending before the money was deposited from our jobs. Which is something I desperately need my spouse to see since they think they are not the ones spending most of the money in the account. If navy federal could make things easier for spouses married to those with ADHD and ADD, that would be amazing..Mrs.Jacki ScottVersion: 6.21

✓ Unparalleled customer serviceDay or night no matter what time NFCU is always available to help. I had a credit placed on a card that I no longer use and wanted to move the credit to my checking account. The rep was able to take care of this in 6 minutes and was so polite and welcoming during our call. I had another instance once of a string of fraudulent activity on my card that started happening late at night. I called around midnight and the rep was able to freeze my card, cancel it, issue a new one, and reassure me that the fraudulent transactions would be refunded when they posted to my account. Again in little time and with such professionalism. I cannot more highly recommend NFCU as a bank. Since this review is supposed to be about the app, I’ll just say that the app is amazing as well. I can do so much on the app without needing to call (I can even request a cashiers check & sign loan documents right on my phone!). Balances are right where I’d expect them so I can quickly check whenever I’m wondering. The thing I love the most about the app though is a bit of an Easter egg. If you pull down on the accounts screen and you keep pulling down it says thanks for being a member in the middle of their globe. It’s the little things that count & continue to make me a happy customer. Thanks Navy Federal 😊.Nick BentleyVersion: 6.22.1

✓ I love Navy Federal!I am 18 and I have been using Navy since I was 13 y’all are amazing!.Lul ari 💕Version: 6.22

✓ Beyond ExpectationsThis Credit Union will take care of You and has your back All the way through. PNC, Chase, Bank of AMERICA, TD, I've had them. And they tend to be a jumbled mess and treat you like the same, from what their perspective is, as a ”Peasant” limping in off the streets. They make there hundreds to thousands of dollars off of you through Late fees and Interest and wait for the next $20,000 a year Annual earning man or women who walks through there Billion dollar a year earning double-doors. Navy Federal, seems to actually Treat you like you matter. Your Worthy of at least a Chance to have a and reliable and comfortable financial existence for your Service and Hardship that you’ve done for this country. And the App is downright Silk and Butter. Open, 4 digit password, Pay, see ALL activity within less then 30 seconds slight of one hand. And the customer service is amazing. They seem to treat you like your apart of a family. And you honestly are. We all cried, bleed, hurt during our times in the Uniform and Navy federal understands that. Navy Federal Credit cards, Loans, all are given to your person with a Very generous Amount and Very low Interest. I will be with this Credit Union until the end. Thank you Navy federal! I recommend this Union to ANY in-service or veteran!.Sgt ViviVersion: 6.11

✓ Great app with even better serviceI use both Bank of America and NFCU, and NFCU’s mobile app and overall customer support combined with integration with the app is completely seamless and eons ahead of BoA. The NFCU app has an extremely user friendly interface, and I love that it has direct links to customer service chat and call. Overall its security and banking-tech integration is fantastic. There was an example of a time I forgot my PIN to my card and after speaking with a representative she informed me that I was actually able to reset my PIN directly through the app. In comparison for BoA I can only reset my PIN by going in person to the bank during their working hours, which obviously poises a challenge for customers with 9-5 workdays. I am so impressed with the apps’ highly secure, detailed and user friendly interface. Even today when I went to make multiple payments to my credit card, it prompted me with a screen checking if I knew I was making multiple payments. I really appreciate developers’ high attention to detail and clear care to make NFCU customers’ experience using the app as positive, secure, accurate and responsive as possible. Thanks NFCU! Amazing service as always..JumwonVersion: 6.5

✓ Great app but.......This app is awesome and allows you to control and do almost any and everything related to your account. You can even freeze and unfreeze your debit card if you lose it and find it later or until you have it replaced. I only have two complaints: 1) Sometimes the app and website show different info. Although my balance is the same, the scheduled transactions that show on my computer through the website aren’t showing up in the app on my phone. 2) In-process and pending transactions should show in the scheduled transactions list on the account page so you’ll know to deduct them from your available balance. Today I noticed my in-process transaction wasn’t showing up in the scheduled transaction list. This could be a major issue because if you forget about it and if you don’t check the bill paying tab you could think you have more than what’s available to spend..Jcsimm027Version: 5.16

✓ Speechless - Navy Fed is THAT GOOD!I have been in the banking and finance field for 20+ yrs., worked for small/regional/large financial institutions, and hands down Navy Fed. is not even in the realm of other institutions, they should be your credit union if you truly believe in service, great products, and hands down, the best service I have received (even with some of the banks I worked for as an employee). I was visiting family in AZ, found something I wanted, made an application for a loan (very easy) online, and almost fell to the floor when 5mins later the funds were in my account! Thinking to myself, “let’s see what you have for a solid credit card”, well like the first, DONE! And even handled my balance transfer. This isn’t something you’ll ever see, or what I have seen in my long career in Banking! You want the best CU - Go NAVY FED! Stunned and overwhelmed with how great EVERYONE from service to loans, to just a call! Bravo! CRS.TshmittyVersion: 6.21

✓ SuggestionLove the app, it serves its purpose, not too excited about the recent updates, I thought it was just fine before but I do have a suggestion, i'm always wondering how much money I’ve spent in a certain period of time but to do that I have to pull up a calculator and bounce back and forth between the app and the calculator and it’s inconvenient, I would like to see an in app calculator where I could possibly click on certain expenses on my statement and it would add them together in real time based on whether they are a negative or a positive transaction and then maybe an algorithm that breaks those expenses down into a daily, weekly, or monthly average, it would give me view on how much money I am spending on certain things in certain time periods, I think it would greatly help myself and others budget finances and get an outlook on spending habits... hope this gets through to someone i’m pretty sure I made this suggestion a few years back as well Update: Navy federal has responded by email to my suggestion above and stated they’ve shared this with their technical team, I’ll probably keep my rating at 4 stars until they add this feature but it would be pretty awesome if they did.Tj_modern warfareVersion: 6.4.2

✓ Happy BankingI’m very happy and satisfied banking with NFCU..Forrester@JVersion: 6.17

✓ Won’t let me log in.I usually don’t write a lot of bad reviews, but my PIN number was the first thing. It was just randomly disabled one day, which isn't too big of a deal. I could still log on, but now they’re trying to add two factor authentication and whenever it asks to send an email to verify your account it says we’re having technical issues right now please call ***-**** for help. I called them and it’s over an hour wait to talk to someone. I actually started writing this review after being on wait with them for 47 minutes so far for what should be a simple problem to fix. Navy fed is a great bank, I’m just really disappointed with they’re technical division. Edit: I had that problem yesterday, but I am pleased to say that they tactfully explained the situation and while still frustrating it was understandable. They even sent an apology email which was a pleasant gesture and showed their understanding of my disappointment..DeejohnsVersion: 5.16

✓ Best banking mobile applicationThe Navy Federal mobile app is the absolute best and incomparable. I can honestly say I boast about the features and functionality of the application. It’s extremely easy to use, the home page shows all your funds, you can apply for credit cards on the spot and transfer money easily. When I ask non navy federal users about transferring money, they cant do it using their mobile banking app or it cost money to wire funds to other banks. I love this app and customer to the full extent. I can make 1 suggestion, I have a prepaid Navy Federal Go card to provide money to my siblings, and that site is a blast from the past. I would like to see that incorporated into the navy federal mobile app. Thank you navy federal for providing excellent service..Coolman93!!Version: 6.15.1

✓ Easy and convenientI love this because it makes it easy to check my accounts. I don't need those paper statements mailed to me because I have it right on my phone..Millerlite0204Version: 3.2

✓ Simple AppWorks well, does what it’s supposed to do and accurate. You can’t blame where you bank for overdraft fees and a poor accounting of your money. If you operate that close to the edge I might suggest keeping a paper ledger so you don’t cut yourself short. As a former USAA customer, Navy Federal is HANDS DOWN superior in customer service. This app, while it has less overall features than USAA, it simple and easier to navigate. An added benefit to banking with Navy Federal is if you have a problem, whether it be with the app, a debit or credit card, or whatever... you can walk into one of their many branches and speak to a HUMAN and get your problem resolved. USAA got too big for their britches... and Navy Federal hasn’t forgotten about their customers like USAA seems to have. I should have switched years ago..Patrick BickelVersion: 6.1.1

✓ By far the best mobile financial app!I have several financial accounts at various institutions and can say hands down that the NFCU mobile app is far superior to all others. Very intuitive UI and supports most banking functions so you never have to resort to signing in with a web browser. Supports biometric authentication making signing in a breeze. The only knock I have is that they should simplify the process for placing a travel notifications on multiple cards (e.g. credit & debit) at once. At one point the UI supported this but was modified to require setting the notification of each card independently. This is cumbersome because you have to re-enter the same travel dates and destinations for each card separately which is time consuming and in most cases each card will be traveling to same destination on same schedule as the card holder so allowing users to select multiple cards for the same trip would be nice. That said, I still really love this app and wish other financial institutions had as comprehensive and polished a mobile app as NFCU..RangernineVersion: 6.22

✓ Awesome. Has everything the U.S. app hasThis is the exact same app as the NFCU app from the US and has all the same functionality. I was hesitant to use it at first due to the low rating but those are old and if anything went wrong I know NFCU would have me covered anyway.. It’s good to have all my same banking needs met while in Canada!.Totes McGAY 🏳️‍🌈Version: 6.4

✓ Unprofessional Customer Service support at duty yesterday and tonightIt was a very bad experience for me with a female Unprofessional Customer Service support at duty yesterday and tonight, they just talked to you like somewhat!!. I had an issue on one of my ACH payments client account which I requested a proper review on it as for the client was claiming most payments was on hold by my bank but Navy already deducted those payments from my account. To my surprise when explaining to this customer service representative, she wasn’t sure of what information was on the account but only to accused me of talking over her and she rejected my request for a supervisor on duty! Not only that, she went farther to put a note on my account so that no other representative person would assist me at anytime. Tonight I called again to confirm same account status and the representative that picked up call was just so rude that she didn’t want to talk to me and did mention that there was a note on my account that she had to reject my request due to the note… but at the end, she accepted my request after asking her so many why questions and i thought she later realized that she was doing the wrong thing by behaving inappropriately to me as a customer of Navy Federal..Seagal benVersion: 6.21