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- 85.2SAFETY SCORE
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BCycle App Complaints & User Negative Comments 2024
BCycle app received 35 complaints, negative comments and reviews by users. Have you ever had a bad experience using BCycle? Can you share your negative thoughts about bcycle?
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BCycle for Negative User Reviews
✓ This app stinksThis app is broken 70% of the time. It inaccurately represents the available bikes, plus most (90%) of the electric bikes are dead with zero charge left. In some instances, there is a bike with a decent enough charge but when trying to unlock it, it declines for some reason. The majority of the time I’m riding a dead electric bike that took like 5 minutes to unlock because this app is so buggy. I’m only paying $12/yr as a student and still feel like I’m getting scammed. Please fix this app and charge the bikes..Version: 4.1.0
✓ TerribleWas charged for going past the time on a trip due to a bike rack not operating so I had to find a different one. Then when contacting the company they say it’s up to their business department to respond. Also got another charge the next day for something I have no idea about because it has a different receipt tag. When contacting the company they said it was for the same thing but I have no email for that charge as well. Finally I haven’t been contacted back about my calls for several days..Version: 3.7.4
✓ Unreliable and unsafeBikes /stations had stopped working in middle of use and the customer service is unresponsive ( this happened 5 days ago and no response from them them Yet) they usually have auto answer saying buy another day pass and we will refund you next day. But the app is super faulty so it wont let you unlock another bike and you will have no option but to walk back home 3 miles away or call an uber.Version: 4.1.0
✓ It’s okThe app works fine but I feel I have to toggle through too much to figure things out. Put info like past rides/statements, current ride time and how to recheck out a bike in the menu or on landing page of app. I have to agree with many others on here that I HATE HATE HATE that I have to hunt down a dock station every hour to avoid fees. The trails are extensive here in Fort Worth and this is a hassle that is making me consider just buying a bike instead of incurring fees everyday. Instead of telling us to contact our local office, why don’t you just change the business model as people are requesting? One hour isn’t long enough!! We should be able to just extend our ride by one hour increments in the app FEE FREE without having to re dock. That would make the most sense..Version: 4.0.2
✓ MalfunctionOn two occasions I would take bike out “successfully” and it would read ERROR in RED. Yesterday… it did that again and I tried re doing it.. and after 3 FAILED attempts of the bike getting unlocked but showing as “failed attempt”, I tried being correct and putting it back in so it is on record of what bike I took out… it told me I was over my limit!!! Then, my friend tried paying for me EVEN THOUGH I HAVE A MEMBERSHIP. And guess what? It took her money, but didn’t let me take a bike out so she needs her money back for sure. This app needs an update and I don’t need a limit for something I paid for as a member, especially when it’s the app’s fault. Please fix. I DIDN’T even get to ride! I couldn’t even call customer service because it was 6 pm. And then I’ve sent emails. Hopefully this gets resolved… but I’m frustrated as I did not get my workout in. AND it took my friends money. I gave this 5 stars but I’m taking it down to 3 as it is taking money and not providing the service I paid for..Version: 4.0.4
✓ Annoying kickstandsI would have given 5 stars but if you have adult sized feet the kickstand gets in the way and you constantly hit it on the way up. Very annoying, drives you nuts after a while..Version: 4.1.2
✓ STOLE MY MONEYThere is an option to pay $37 for 7 days of riding with”NO ADDITIONAL CHARGES” except a $50 something charge for a security deposit that will be refunded into your account within 1-2 days. i made sure to read over the terms and conditions, because i had never tried anything like this before. i got my security deposit back within the 1-2 days, but after my 7 days expired, i was charged over $200 in “riding fees.” i called the BCycle support and they told me there was nothing they could do because i agreed to the terms and conditions. They said that the fees were charged because my “rides” were longer than 30 minutes. THIS WAS NOT EXPRESSED IN THE TERMS AND CONDITIONS!!! I AM VERY ANGRY AND WILL NOT BE USING BCYCLE AGAIN!!.Version: 4.1.0
✓ The bikes never workI really wish my city had Lyft bikes or literally anything else because I cannot stand BCycle. First off, idk where they keep the bikes but there are never any in the two stations by me, literally zero bikes. When I walk to go find a bike, the bikes constantly have no battery. Today I found one with full battery but it won’t stay on. It shuts off after about a second. Glad they invested in all these e-bikes because they are really just heavier normal bikes that can’t be found..Version: 4.1.1
✓ DOCKS/LOCKS/SYSTEM FAULTYDONT USE THESE BIKES. Bikes work fine but it feels like i got scammed. I returned the bike i rented and expected to be charged for $7 each for 30 mins of usage. I used it for an hour and returned them(we borrowed two bikes). I made sure the bikes were locked but i dont think the docks recognized my return so i called customer service. Allie said she'll send someone to check if the bikes are there but who knows how long the person who to check will take. Someone might rent the bike before they get there. Now i see my card being charged for $70 for usage til after 5pm when i already left santa barbara before 2pm. I dont recommend using their service/product..Version: 4.1.0
✓ Auto-renew turned off still chargesI used this app with a student account and made sure to turn off the auto-renew feature well in advance. But now that the service costs money, I was still unfortunately charged literally an hour after making sure the option was turned off... I am actively trying to find a way to delete my card off of this app, but it seems that this is not an implemented “feature”.......Version: 3.7.3
✓ LOVE the bikes, the app is sub-parImprovements I’d love to see: - show available car parking near bike stations. Many stations have no car parking anywhere near them. I’ve wasted a lot of time driving around looking for parking. It would be great to be able to choose a bike station because there is known parking nearby. - note the time a bike is checked out and even better: give a count down showing when it’s due back.Version: 4.0.2
✓ Riders BewareWhen you sign up, your account will be automatically set to “auto renew”. If you don’t turn that o off when you first sign up, it’s difficult to get back to turn it off. Very bad behavior from the service. Also, it’s possible to unlock more than one bike, but they don’t tell you about this feature until after you have signed up for an account and unlocked a bike, at which point there’s an option to unlock additional bikes. In our case, we had already created multiple monthly accounts, which charged each one an automatic $30. So BCycle got a lot more money than if we had just used one account to unlock the extra bikes for my family. I don’t like the way BCycle does business. So riders beware..Version: 4.0.4
✓ 0 stars PleaseThe worst user experience I’ve ever seen. Paid $10 for two “memberships” (first of all what is a membership) and could only unlock 1 bike, the other refused. On another attempt with my girlfriends phone she unlocked a bike, couldn’t pull it out of the station, and was still charged. I then later proceeded to get an email that my bike wasn’t returned. There’s no clear indication from the app that i still had a bike rented. Immediately uninstalled this horrible app. I’d rather pay for Ubers all day then deal with the frustration of trying to use these bikes..Version: 4.0.4
✓ Avoid these scammersFirst time rented bike it kept shutting off randomly. Returned it in under 5 minutes and got a notification verifying my return. Still charged. Second time the bike worked I used it for 20 minutes and returned it getting another notification verifying my return. Two days later I get charged 53$. Called in and was told I didn’t return the bike till 7. Then charged several times after that despite getting a timestamp notification verifying my time of return. What a joke of a service.Version: 4.1.0
✓ I don’t even know how to title thisI don’t know where to start with this god forsaken app. It is NEVER up to date, and extremely inaccurate. There are times where it says there are 0 bikes and every single slot has a bike in it. There are times when it says there are bikes when there are NONE. The amount of times I have returned my bike only to be told that my bike was never returned is NUTS. Also, the bikes are often broken and turn off every few seconds. Or the chain doesnt work. I would give this app a 0, but there are 2 (2) saving graces. The first one is that when the app actually works, it’s amazing. So convenient. The second is customer service. They are always so helpful and understanding. Overall, unreliable at best and downright horrible at worst. The customer service is great tho..Version: 4.1.1
✓ Errors AboundI downloaded this app to use while visiting my sister in Nashville. Bought two single use rides for us both and was able to successfully check out one bike. When checking out the second, the app would alternate between errors stating that I did not have the ability to check out another bike and stating that I was able to check out up to 4 bikes using my one “membership” but that I needed to purchase another single use ticket, which I could not do. We tried to create another account, which could not check out any bikes because of “ERROR” messages. We then tried the physical stall to check out a bike which also only gave an “ERROR” message. So ultimately we could not even access a bike to use..Version: 4.0.4
✓ Terrible experienceBugs in the app have led to me being overcharged and then unable to resolve the overcharges because I can’t even login. Literally just login to my account that I pay $120 to have. Can’t do it. Awful app. Awful experience. Feel like I’m being stolen from. Also they say their customer service is from 7am-10pm 7 days a week but I called multiple times within these hours and was always sent to voicemail. They just don’t care about their customers. It’s sad and predatory.Version: 4.1.0
✓ Each city is separate entityI travel quite a bit for work. I really enjoy exploring a city by bike. This app isn’t great for going from city to city. Even though they all use this app and they will tell you how many cities they are in, each city is a separate entity. Each requires a separate log in and pass purchase. And the app doesn’t make it easy to do that. When I called the customer service to find out how to log in for the city I am currently visiting, they couldn’t tell me how to do it. To be clear, I don’t expect to be able to buy a pass in city A then use it in city B. But they need to make it easier to purchase a pass in each city without going through all of the steps to set up an account in each city. Once I set up an account with BCycle, I should just be able to purchase a pass in any city they serve in one or two clicks..Version: 4.0.4
✓ If docks are full, you’re screwed.If you come to a dock station that is full, you’re screwed. In order to stop a ride, you must have your bike in a dock, or else you’ll get charged. If you come to a docking station that is full, BCycle wants you to find the next nearest docking station, which is typically at least 0.5 miles away, meaning you’ll have to ride back a half mile to the station, dock your bike, and then walk all the way back to your original destination, meaning you wasted about a half hour of your life and are now late to your event all because BCycle doesn’t know how to properly create its stations. It’s ridiculous that they don’t just have an “end ride” option, allowing you to leave your bike anywhere, where it can be used by the next rider, JUST LIKE EVERY OTHER BIKE/SCOOTER SHARE APP IN EXISTENCE. This service has great potential, but this is a fatal flaw that must be fixed..Version: 4.1.2
✓ Great when it worksThe concept is great and the e bikes make it super easy to get around campus, but the app is literally never updated for what bikes are at the station, takes 10 minutes to update every single time, and half the time when it updates it doesn’t accurately show what bikes are at the station. I’ve had to walk even though there were numerous bikes available more times than I can count because the app wouldn’t update..Version: 4.0.4
✓ UnreliableMore often than not, this system does not work. Even when the app doesn’t work, the stations don’t work. It loads for ten minutes when trying to read my account number. There is always an error with the station, account, or app. Do not use this if you need to be on time anywhere. When it works (which is rare) it is wonderful. Use it if your plans are not very important..Version: 4.1.0
✓ JokeIf I am from Canada, I cannot rent a bike because there is no possibility to put my postal code for billing ....Version: 4.0.4
✓ The app doesn’t stop your ride when you return it.It says to make sure you wait to hear the bike beep 3 times when you return your bike. However, the 3 beeps will happen and it’ll say you’re good, but it keeps the time running on your app. I tried to contact customer service, and they close at 4pm. I’m traveling and can’t afford the charge that’s going to be put on my card by the time the customer service center opens..Version: 4.1.0
✓ No indication on active bikesWhen you have active bikes there is no clear indication on activity such as cost and time active..Version: 4.1.0
✓ Major problems over the weekendGreat idea—loved seeing a new city on e-bikes and saving money on cars. However, if your service is completely reliant on an app, the app should work, especially for something as vital as transportation. We were on vacation but what about those who use the bikes to get to work? Main issues: -Kiosks did not accurately reflect how many bikes were available. -The returned bike was not always ‘registered’ as returned, which meant I was either charged an overage fee or unable to check out a new bike. -The app would say a bike had been unlocked when it was not released from the drop station. -I was not always able to check out another bike immediately after returning one. I get the whole 60 minute time limit, but there should be clear expectations conveyed to customers who are planning to ride for longer, such as can’t unlock same bike, have to wait a certain amount of time before checking out a new bike, etc. We met several similarly frustrated customers. -Attempted to reach customer service by phone on several occasions but they were not consistently available. -Because of the above, my husband and I got stranded two days in a row. Our choices were to double up on the one available bike, walk, or pay nearly the cost of a monthly membership fee for a ride share back into town..Version: 4.1.0
✓ Genuinely shockingI am aware that forgetting my password is my fault but retrieving it is impossible! No one available at customer services EVER and the forgot my password email link never appeared. Its a massive shame as making cycling easy will help everything to do with both transport and carbon emissions in cities. Sort it out please!.Version: 3.7.5
✓ 😡😡😡😡😡I find it very disturbing when you’re at malfunctions the only thing you can suggest to me was to use the kisok And that is only good for a one ride which for me is not economical but yet you can’t punctures a monthly pass on the same platform how stupid is this anyone who can get their hands on an E bike on the scooter feel free to do so so you won’t get screwed over I had something very important I needed to take care of and now I’m sitting here with no means of transportation and a customer service that’s gonna get back to me in 24 to 48 hours really.Version: 4.1.2
✓ Useful but not user friendly-App crashes occasionally when checking out a bike -There is no clear indication on the map to distinguish whether it is displaying available bikes vs parking spaces -A timer would be useful to show how long you have had your bike checked out -I receive an email notification every time I return a bike, despite having chosen the ‘no email notifications’ setting.Version: 3.7.7
✓ Needs workFirstly, I really want to love this company, the concept is great! Unfortunately the app works about 60% of the time, most of the time it is incorrect; either with showing bikes available or showing parking available, both incorrect. Most of the time when I go to rent a bike, I look on the app to see how many bikes are available at the docks near me, I walk to a dock thinking that I will be able to get a bike, only to get there and find that either- there are less bikes than the app stated, or there are bikes under maintenance, the app will literally only update once I reach the dock. I try again…..hoping the same thing won’t happen, it often does OR someone else beats me to the dock in the 5-7 min it takes to walk to the next closest dock. It usually takes 20-30 min to actually find a bike to rent. They need a way to offer a reservation for at least a 10 min window. It is also very annoying when I look on the app to see where I can park my bike to return it and I get there and find that the dock has no space. Not ideal, very frustrating. I really want to give this company a chance as I love the concept, but I have had a monthly pass for 2 months now and the above issues have come up time & time again. I have contacted Customer Service (today at 7:38pm) and they don’t seem to care in the slightest. If things don’t change in the next 30 days I will definitely be cancelling my membership, it is not worth the frustration. I’d rather give my $$ to Uber or Lyft..Version: 4.1.1
✓ Double charges you with crap excusesGot the day pass for I think 7 dollars. What they don’t make known(or it must be in tiny print somewhere that no one really sees) is that you have to bring your bike back and dock it every 30 minutes in order to not be charged extra. I was at a park/ lake with only the one dock. So I could only go 15 minutes away and have to turn back just to re-dock my bike every 30 minutes. I didn’t know and If I had I would have never rented the bike because that’s pretty ridiculous. I called and asked for the rationale behind the rule. And was told that the person I was talking to, didn’t know and I would have to wait for a call back from management. They never called me back. And every time I called I would get the same tech who had no answers. Charged me an extra 8 dollars. I had the bike for a couple of hours so it would have been half the cost if I hadn’t have gotten the day pass and just did the hourly one. Won’t rent again..Version: 4.0.2
✓ Extremely Unreliable ServiceWorst service ever. Pretty much every time I try to unlock a bike none of them will unlock or they’re out of service (mind you half the bikes will be present). Several times I’ve unlocked a bike that’s says it’s fully charged only to have it due on me mid ride. The app is also a terrible indicator of bike availability, because it doesn’t connect to the bikes well. BCycle is great when it works. The thing is 90% of the time it doesn’t work..Version: 4.1.2
✓ FrustratingI have been using BCycle less than a month so I will share my opinion.. I have the monthly pass, and have used both that and daily pass’s in the past. The bikes are somewhat unreliable as I have found some of them will display a charge when in fact they cut off mid-ride. Often times the bikes work. I have also encountered issues with the charging stations where the stations simply won’t release the bikes forcing me to change my plans somewhat as you have to walk station to station. I have also experienced a rude weekend customer service agent some weeks ago who was incredibly inpatient with me on the phone as I was trying to figure out why the station at mansion inn would not release bikes. I left that conversation being encouraged that I can also communicate with text instead of calling. The situation was frustrating as it was my first time using the product. Unfortunately there is only one bike ride sharing company in Madison so you are stuck with them. They have a long way to go and they may never get their as there is no incentive to change due to a lack of competition..Version: 4.0.4
✓ Hot Garbage - DO NOT USEThe whole experience from start to finish is awful. Here’s why 1)users are forced to download the app and create an account in order to even just attempt to rent a bike 2) I had 4 bikes at 2 separate locations error out even though the app said they were available 3) the app does not accurately know that charging stations are full (I had to go over a quarter mile out of our way just to return the dang thing. This app and the whole system is hot garbage. Do not use it. I’m asking for my money back..Version: 4.1.0
✓ Didn’t register when i returned my bikeI went to the grocery store and locked my bike at the station there. I then went shopping and came back out to ride home, but the app said I still had my bike checked out. I could see it still in the dock where I left it but it wouldn’t show up on the app to check out again, and the app wouldn’t let me get a new bike because it said I never returned the first one! Terrible experience. I had to walk 2 miles home with heavy groceries..Version: 4.0.4
✓ App constantly crashesBarely works. When it finally didn't crash for a minute it took my money and wouldn't unlock the bike. Customer service refunded the funds (in 5-7 days). But I couldn't get a bike. I've used bike shares all around the world, this really shouldn't be so hard. Total fail. Edit : tried it again today because I really need a bike. And it actually worked. Twice! The app stopped crashing long enough to let me take a ride. The bike was great..Version: 4.1.0
🙂 BCycle Positive Reviews
BCycle works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact BCycle.
⛔ BCycle Problems
