Barnes & Noble NOOK Negative Reviews

Barnes & Noble NOOK App Complaints & User Negative Comments 2024

Barnes & Noble NOOK app received 16 complaints, negative comments and reviews by users. Have you ever had a bad experience using Barnes & Noble NOOK? Can you share your negative thoughts about barnes & noble nook?

Barnes & Noble NOOK for Negative User Reviews

✓ Disastrous nook application and poor supportI find the nook for iPad application to be a disaster. I am a doctoral student (currently working on my dissertation) as well as an adjunct professor. I have approximately 268 books on my iPad via the nook app. Most of the books are extremely crucial for my class room lectures. They also contain valuable information necessary to complete my dissertation. I have been unable to gain access to these books for 3 & 1/2 weeks. I feel so vulnerable and traumatized by the experience. I feel like the poor student whose term paper has been eaten by the dog. However, in this case, the nook application is the dog. I have spent countless hours reaching out to the Barnes and Nobles nook support team with very little success. Students BEWARE!!! and don’t use this application for any important class room assignments..VsthotepVersion: 5.3.1

✓ :(I had to buy an E-Book through barnes and Nobel for school. WHICH can only be found through barnes and Nobel (I looked everywhere without pirating) which at first I did not mind. But. On top with only being able to find the book on barnes and Nobel. I was also forced to use this god forsaken app. The first thing I did was try to figure out how i can use the app. But the features are limited. It’s like they intentionally made it as difficult as possible to even enjoy the app. First of all. God forbid you try adjusting the text size because it’ll put your book in a blender and won’t be able to understand where anything is at. 2nd. Good luck finding a specific page. Bc both iPad and phone version won’t let you turn pages until at least 7 seconds passes between page turn. And the page finder is way to slow to even use that functionally. There are so many features missing compared standard industry practices like kindle or even just having a pdf version. Like being able to write and take notes on the page. Can’t do that. Or even highlighting properly. What I’m getting at. Is this entire app has ruined me so much so. That is just down right disrespectful. How a million dollar company like B&N would even agree to partner with nook or even call this passable platform to handle E-Books. I might as well pirates a PDF bc at least a PDF I can take proper notes on and it won’t completely hinder my ability to conduct my school work..Thegamers4Version: 6.1.0

✓ No to nookI have a been a customer of nook for years and have downloaded hundreds of dollars of cookbooks and other books that I love because I am older it is easier for me— in December 20 21 you did an update which screwed up everything I can no longer access my library or any of my books I paid for I feel like they have been stolen from me I don’t understand when they do an update it always seems to make things worse I am so done with updates because they don’t seem to know what they’re doing I want my books back that I paid for my hundreds of dollars of books I’ve lost and can’t find..wow nook..I am so disappointed in you for ripping off people I do not recommend nook to anybody unless They can get techs that know what there doing and can figure out how to do their process the right way and not steal everybody’s books back that we paid for...PadlynmadlynVersion: 5.5.1

✓ Getting better but still needs workWhen I started this review, I was more glad (see next paragraph) than I am now. Every update seems to decrease function and, today, no txt appears for any book I open. I may be finished trying to make it work. Sorry I recently purchased several new titles! Glad to have Nook on my iPad but wish maneuvering through the app wasn't so clunky. Not close to ease of Nook device but still better than earlier version. Why the app can't let you purchase but the device can is unfathomable. Other reviewers have mentioned the inconsistent sync function which appears to have gotten worse: why can't you fix this? Your tech support doesn't take the time to read the question being asked and makes useless, futile suggestions. Had thought I wouldn't change because I have too many titles to use different one, today's experience may have convinced me to move on. My final comment relates to the inability to utilize coupons for Nook purchases. The price fixing on e-books is a disgrace. The only advantage is portability and it does not outweigh the cost differential and the inability to lend any book I own to anyone I wish. Technology has bypassed common sense again!!.Too old to tapVersion: 5.0.2

✓ I like it fineOverall, I am happy with the app. I don’t have a Nook, and since I cannot buy directly from the Kindle App, I use this one. The prices are fair. I have two complaints. The first is the the formatting is a little wonky at the top of the page. The first line of text is often imposed on top of the header section. It doesn’t make it impossible to read, but it is annoying. The second complaint is that the app doesn’t have an easy way to access bookmarks. I have had times when the app has closed and won’t open immediately to my last bookmark. I have to think back to the last chapter I remember seeing a number or title for and then scroll to find my bookmark. It would be nice if there was a option in the task bar of seeing a list of the bookmarks that had been placed or some quick way of accessing that information..TinuvieljbVersion: 4.9.2

✓ Frustrating, riddled with bugs, counterintuitiveI used to love my nook app - it was easy to use for all ages. There have been so many unnecessary changes rolled out so poorly that no one in the family wants to use their nooks because the app keeps changing, is counterintuitive, and frustrating - they’ve all downloaded kindle instead, and have asked me to simply buy paper books. Problems include: I can’t sort my archive - while it appears as an option in another family member’s profile, my profile does not have that option. With more than 400 books in my archive, it’s extremely difficult to find the books I want to read. Even if I know the author and exact title, the search function does not call up books we know are in the archive - they appear when I scroll through the archive, but not in search. Additionally, here’s the most ironic bug: the send feedback/report a bug feature doesn’t work - you can type, but the “send” button is grayed out and unavailable. Every time there’s an update I have to spend several hours scouring the FAQs to see if they took away functions or if we’re just seeing a bug, then analyze whose profile and account works correctly, then try it figure out why some family members have x function but others don’t. EVERY update at least one family member’s account or profile has a bug; and now, to even report the sorting bug, I had to go into one of my kids’ profiles since I couldn’t!.KA JiangVersion: 5.0.3

✓ Good Features, but Lacks the Ability to Highlight Across PagesThe Nook app has some awesome features—like the automatic bookmark feature when you close the app and the ability to customize your text color, background color, and highlight color—but lacks the important feature of being able to highlight across multiple pages. As a reader who uses large font due to my eyesight, being able to highlight a passage across multiple pages is imperative when reading academic books. This is indicative of the highlighting feature being buggy and clunky in general; I often find it difficult to highlight longer passages. If Nook adds this feature and fixes the highlighting, I’ll be more likely to choose it over iBooks and Kindle when buying and reading books and I’m sure other readers would too..CrapadoodlesVersion: 5.4.0

✓ Notify your customersI actually like the nook app a lot, being able to download it do my iPad and I can take my library with me without taking along another device. Today I purchased a new book and was super excited to read it this weekend. The problem is that the system crashed that handles nook books and syncing, I much like I’m sure everyone else had no idea of this issue and when my new book was not showing up in my library I did what most people would do. Restart the app, restart the device, check for an update and then reinstall the app. So now I’m stuck without any of my books, with no idea when the service will be working again. No mention of this issue or what is being done to fix it on any social media, email, notice on the B&N website or anything other than one obscure article on the internet by a third party. Thanks B&N for the communication. If I didn’t have so much invested in this I would happily jump ship for a different option, I still might..2025387Version: 5.3.1

✓ Having trouble reading a book bundleI usually use Kindle to read, but Barnes and Noble had amazing online deals for ebooks, so i got a regular ebook and a book bundle. The regular book reads just fine, but the bundle is messing me up. If I tap on the book bundle to read it, I’m not sure if it’s freezing or not loading properly, but I can’t change pages or return to the library. Usually, if I would close my app then open it, I would be returned to the library, but recently it stays in the book so I can’t reach the library. I have tried resetting my device, archiving the redownloading the book, deleting and reinstalling the app, etc. The book works just fine on my mobile browser so I know it isn’t an issue with the book bundle itself, but it won’t work on my phone or iPad and I can’t report it as a bug now, because I can’t do anything in the app..AnaRose01Version: 5.5.1

✓ Butchered AppThis used to be a really good app until they removed the ability to purchase ebooks from it in a childish protest effort to avoid Apple/Android fees. Now you have to add each book you’ve downloaded as a sample to your wishlist (which means you also have to make an account) in order to know how much it is or decide whether you even want to buy the thing. Except, once the sample is downloaded, any option to add the book to your wishlist have evaporated, and now you’re stuck looking back and forth between computer and tablet where the app is installed while you plug in the isbn into the web search field. Golly, that’s a lot of work, and it already has me wondering whether I should use the Apple app for books. Way to shoot yourself in the foot, B&N, good job..SkmagsonVersion: 6.3.3

✓ Good ebook reader for Nook fans, but app has some bugsIf you’re a Barnes and Noble Nook device user, this app is a no-brained, especially if you read graphic novels. For regular books, it has a lot of great background and font color settings, making it one of the more comfortable apps to use. But there are some bugs to note which will affect your experience. First, the app will sometimes reopen your book at the last page instead of your current page. I’ve only seen this with graphic novels, but it happens frequently enough. Also the page flipping sometimes gets stuck if you accidentally touch the screen with two fingers on opposite sides of the screen. The only solution is to kill and relaunch the app, which sometimes leads to the first bug mentioned. Also, the app is supposed to be able to be used to open local EPUB files, but it fails to do so now. It used to do this without issue. Finally, it seems notes don’t always update between nook and iOS devices. That might not be a bug, but it feels that way. One additional suggestion is to introduce scrolling view, like Apple Books. This is great for smaller devices like the iPhone SE, and useful in all devices. All in all, I like the app, but dint love it for the above reasons..GnorbVersion: 5.1.0

✓ Keeps Crashing (Update)I don’t know what happened. The app was working fine yesterday, but I’ve tried opening it on my phone and iPad, and it keeps crashing. Deleted, downloaded again, restarted devices, and it still didn’t work. A couple UE things: 1. I think it’d be really beneficial to be able to purchase books from the app, at least specifically for the Nook. It’s annoying to have to go online when it’d be more convenient on the app. Plus, the B&N app isn’t great either. 2. The highlighting feature could be better. I’ve tried playing with the dictionary, and wanted to look up random words, but I couldn’t get the highlighter to work properly. I DO LIKE that viewing options are fairly customizable. Makes reading a bit more fun and personal to the user. I love B&N, so I want to keep the Nook app; just gotta fix a couple things or it to be great. Everything said above was a problem about 2 weeks ago. Tried opening the app to see if the crashing problem was fixed just now, and sure enough it was!... until the app logged me out, erased my library once I was able to log back in, and then started crashing all over again. Could’ve sworn “fixing bugs” includes no crashing. Plus, my digital library disappeared. Not a happy camper..Yazbrat_2710Version: 5.2.4

✓ No app dark mode.It lets you to customise the colours of the reader, unlike most other readers including Apple Books, but the app itself has no dark theme, so the dictionary that appears when a word is selected is bright light that scorches my eyes. For god’s sake, how come a major app in 2022 has no dark mode? Secondly, there seems no option to customise the font size of the dictionary slide, which makes it difficult to read. Thirdly, the app has a stupid bug to be hard-coded to use the Mails app. I have installed the Gmail app and deleted the stock Mails app (of course, Gmail is set as the default mail app). In this app’s feedback page, if I click report bug, it says that the device is not configured send email and I need to configure it in the Mails app. Why not use the default mail app, which is Gmail?.AppleCEO_realVersion: 6.2.1

✓ The contact linksHow the heck am I supposed to contact you? I wanted to make a suggestion, found the links and touched “Make a suggestion.” All the links tell me “this device is not configured for email.” What? Is it because the email I use is gmail (set in the device settings as my default) rather than the default Apple email? I wanted to suggest that when I was browsing your bookstore, as typical, it made suggestions based on my reading history. One sounded interesting but when I touched it, I saw it was the 8th in a series. I wanted to find the 1st one and thought I could touch either the author’s name or the series name and they would link me to the author’s other works, like I can in other apps, but they aren’t links. They should be..Pianocat64Version: 5.5.0

✓ HATE the changes.The layout is overly complicated and annoying. The app deletes books from the device without permission. The “recent reads” are books I read three years ago and I have to dig for the actual book I am reading every time. Detail vs cover view does not toggle for the library list, only for shelves which I consider a waste of time and don’t use. The registered devices no longer show up on my account on the site either. It has become annoying enough that I have been using Kindle more and more, and the only books I have gotten through B&N in ages were from gift certificates people gave me. Also, downloads take forever. Kindle books, even illustrated ones, are ready to go in under a minute, usually in fifteen seconds or less. This thing is taking two to five per book, occasionally longer. Is it because it is updating all those stupid preview samples in the store first? It sounds silly, but when you are in a hurry to leave and the app has taken all the books off yet again, it adds to the frustration considerably to have to stand there and wait for the download to finish. If I could get the books I own from b&n into the kindle app I would pitch the nook app for good..Jv wijrvberuifnjeornfojerVersion: 5.0.1

✓ I want to buy ebooks from Barnes & Noble…I really do, but they don’t make it easy. I found a book in the app, but then have to jump to the website to buy. This is normal for iphone apps, but B&N delivers extra pain. I find the book on the website, add it to the cart, and checkout. Now I have to sign in, bu my password has expired, so I have to change it. This requires an email exchange. I open the link in the email, and change my password. Finally I can checkout again. Oops the new password didn’t get saved for some reason. Try again. 10 minutes later I finally have the book. Suggestion: if security is important enough to require r regular password changes it’s important enough to implement two factor authentication..Zy1yZVersion: 6.4.0

Barnes & Noble NOOK works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Barnes & Noble NOOK.