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Taskrabbit - Handyman & more App Complaints & User Negative Comments 2024
Taskrabbit - Handyman & more app received 82 complaints, negative comments and reviews by users. Have you ever had a bad experience using Taskrabbit - Handyman & more? Can you share your negative thoughts about taskrabbit - handyman & more?
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Taskrabbit - Handyman & more for Negative User Reviews
✓ Poorly StructuredTried hiring a tasker a couple of times. It was a tedious process because you can only contact one for a job (rather than making inquiries to multiple people re: availability like you would normally do with any service via phone or email?) and you have to just wait for them to respond before you can move on to another candidate - otherwise if more than one person accepts the job, you end up with multiple bookings you then have to cancel?? It’s so strange. Some would also take hours to respond at all, so the process took ages. Finally ended up successfully booking someone, only to have them not show up to the meeting time and place where we were waiting for them (the task was not at home). They then cancelled several minutes AFTER the scheduled start time. The way this is set up, I couldn’t even contact him to find out what happened, nor could I leave a rating for the no-show. Promptly gave up on this app, otherwise I don’t think the work was ever going to get done..Version: 7.37.1
✓ Horrible customer service!I am not at all the type of person to leave a review— especially not a bad one! But I downloaded this app with the hope of delivering a cake to a loved one. I schedule the task days in advance and communicated with the tasker. However when it came past time that the cake should be picked up, no response from the tasker— I called the bakery, who said no one had come. Then I checked the app and the task was cancelled! I tried to desperately contact their slow and cumbersome customer service and spent a good 30 min trying to solve things. Their customer service was horrible, some of the worst I have experienced! There is no call In number— and if it is an “urgent matter” they want you to email (which I did— and that took 24 hours for them to respond). They offered to call, then refused, abruptly leaving the chat and saying they would have to talk to a manager. A second chat representative attempt again ubruptly left me, saying that I simply should re- request the task— and completely Ignored my plea that this was time sensitive and a request for repeat task would be at best three hours away. Finally I had to leave work early and go take care of the delivery myself. Worst experience! Save yourself the heart ache and use a different app!.Version: 6.2.1
✓ Very hit or missSo I got a response to my review. Don’t believe that they’re helpful you’ll get a long email that says Taskrabbit is just a platform and all of the movers are independent contractors. I spent $200 For incomplete service. Nothing that I asked to be done was done . I had to hire someone else to finish the job! Taskrabbit will not help you in anyway or provide a credit. You’ll just get a standard message that they’re sorry this happened to you but there’s nothing they can do . so it’s a gamble to have reliable people and a stranger in your house. If you’re a woman by yourself and there’s a man that’s over 6 feet tall insisting that they are done what are you supposed to do? Just go to the legitimate moving company way. You’ll be left out there without any funds, incomplete job. ——— My latest Taskrabbit was not a good experience. I booked someone for days out and of course the morning of I get a last-minute cancellation. They take no responsibility in verifying movers. I have a very heavy item that needed to be moved. The tasker looked at least 30 to 40 years younger than the man who showed up. And result my furniture item is in my living room and I’m going to have to hire someone else! $200 wasted..Version: 7.29.0
✓ Love the service, hate the app.The idea behind task rabbit is great. I have hired taskers to help me with all kinds of stuff and have largely been pleased. There have been incidents where taskers cancelled last minute or added on fees without my consent, but I had the power to say so in my review. I have been less pleased with the app. The booking experience doesn’t flow well, it is difficult to view a tasker’s reviews, and there are frustrating glitches. I just spent 5 minutes writing a review then I went to submit it and I got an “Oops, something went wrong message.” I tried to figure out if my review was posted, but could not even find a way to see the reviews for the tasker in question. The app then had the audacity to ask how I was enjoying the app. The people responsible for ensuring this app works correctly should seek other means of employment. Web developers, if a previous Task Rabbit IT employee comes to you seeking employment, I encourage you to take a hard pass..Version: 6.41.0
✓ Can’t leave feedback to taskerGood app, would be good if you can leave a review to a tasker even tho they haven’t completed the task. I booked someone for an specific day and time, and they canceled 2 hours before they were supposed to come. I arranged my day and scheduled according to him and now he’s cancelled. We should have an option to leave feedback on this situations so other people know that they might canceled on the spot..Version: 7.37.1
✓ Absolute Nightmare!UPDATE: Taskrabbit repeatedly instructs the people they scam to go through their own personal tenant insurance (regardless of whether or not the individual has any), despite the fact that for insurance it is the person at fault (Taskrabbit) whose responsibility it is to cover those expenses. If you use Taskrabbit you’ll be left with a botched job, in debt from all the repairs, sick, exhausted, and with raised insurance premiums. AVOID AT ALL COSTS!!!! ——- Taskrabbit does not vet their contractors, take any responsibility, or uphold their “happiness pledge”. Their contractor not only botched the simple task he was hired to do, but also damaged our property and installed actual weather/bug exposed garbage into our ceiling.. Even with the ample evidence we provided Taskrabbit, they refused to offer any real compensation or help. Despite having insurance and being clearly at fault for the damages, Taskrabbit will also attempt to con victims of their botched services into using the victim’s own insurance to cover the costs Taskrabbit should be responsible for. This has been an absolute nightmare- please protect yourself and your property by using a more reliable service..Version: 7.26.0
✓ The worst app I’ve ever used!I can’t log in to my account although the password and email are correct. It let me changed my password and afterward I can’t log in with the new password again. The sign up page is not working either. It just makes the whole experience a lot worse..Version: 7.22.0
✓ Password Reset link doesn’t workI used to have a Taskrabbit app year ago to help me move into my new flat. I was very happy with the service, but deleted it when I didn’t need it anymore. Big mistake. Now I want to reinstall the app, it said my password expire but the email with the reset password link won’t let me reset it, it just sends me back to the original login page - so I am in a loop!! I’d start a new account but I want my old handyman contacts. Also I can’t email anyone for help either - no contact us/FAQ/setting button until you login! Very frustrating!.Version: 7.23.0
✓ Meh, good I guessThe taskers we’ve used over the last year or so have been great. That alone could’ve gotten a 5-star review. However……….the app itself is awful. I don’t feel like the organization of all the available tasks is in proper functioning order. There needs to be more categories or sub-categories within. But the only reason I’m even writing a review is to tell the company to PLEASE fix/adjust how you close out of taskers “portfolio” photos. I was looking at an electricians photos of his past installs, and there’s no “X” to close out, and so far about 98% of the time you can’t touch or swipe out of the photo, so each time I’ve had to just force close the app and go back and find what I was looking at before, then squint to see the photos because I can’t open them without being stuck there. I’m no app developer by any means, but I did take a website design/building course in college and I know it is IMMENSELY easy to add buttons to a website, and that was 2013. I assume for developers, adding an “X” to close out of a photo should be a cake walk. Please^27 add that, or make a gesture accessible to close out..Version: 6.53.0
✓ What a load of crap!!I’m not interested in paying a fee to be told I’m not guaranteed acceptance without a refund. Sounds like a scam. Uber, Instacart and various other companies that run background checks do not charge people a fee to join and earn money. This company is really unprofessional replying to every review with its generic response. Nothing in the below response addressed anything my review had not already stated. Therefore I don’t understand why the company would harass me via my review. Maybe the company needs to focus on workers whom can comprehend before responding. I listed two of the biggest companies that provide services that require background checks and none of them require the worker to PAY A NON REFUNDABLE FEE. I stand by my review that this company scams people out of money. How dare you charge a fee to work for your company and still have the audacity to have in fine print that the fee is “NON REFUNDABLE” & does not “GUARANTEE” acceptance as a contractor. That’s ROBBERY you crooks. DON’T GIVE THEM A PENNY!.Version: 6.16.1
✓ Misinformed and disrespectedThis app was difficult to navigate and provided misinformation about pricing and the roles of gaskets. The security fee in order to reach any tasker is unnecessarily high. My first tasker cancelled on me without any explanation. The next tasker I booked it charged me an additional security fee. This tasker was unwilling to compromise on pricing or accommodation. He charged me full price for a very small move of a couch that took 45 minutes total. Within this price he did not include help moving the actual furniture. Not once did he get out of his van. I had to find strangers on the street to help me move the couch because he did not have the heart to help me. His self-interested, money-oriented transaction style left me feeling hopeless for the kindness of humanity. I am upset at my experience with this app and my tasker and do not recommend. The experience left me frustrated and disappointing instead of relieving me of a burden as it is intended to do. Maybe the app should require basic training on how to be a kind human being for its tasker, or at least make sure the listed price matches the tasker’s price..Version: 7.12.0
✓ My prior comments on their warranty was deleted!I wish I could give negative stars! Don’t be fooled by their so called “happiness pledge”! It won’t make you happy. IKEA engaged them on our behalf to mount the TV stand to the wall and 6 months later, it fell to the ground. TaskRabbit denied the claim and claimed the IKEA work is covered only up to 90 days. This term is NOT on your website!NOT! It is NOT publicly published! Even some of the IKEA employees did not know about it! It has to be manager level and after some digging in! I was not communicated about it at all. Otherwise I would go with someone more trustworthy! And I have followed up with their representatives asking for a copy of their IKEA installation warranty policy. Nobody replies to me any more!.Version: 6.7.0
✓ Terrible Integrity- DO NOT support this companyTask rabbit actually robbed me. I have proof of a conversation I had with a tasker who convinced me they had the experience to move and set up a Murphy bed and help me move my 1 bedroom apt down the street- they mentioned they were going to come WITHOUT DOLLIES and just bring a friend who has more experience. At this point, I said, excuse me? I’ll just find another tasker- and they said, no we will get dollies and be just fine!! They showed up and took the entire day to move my Murphy bed, broke the bed and made it not functional (a $2000 bed) and then I was left to hire another company to fix and install the bed, then I spent the rest of the day myself moving my own stuff to my new apartment. Task rabbit hurried me to pay for the task and then said they can help me investigate the case- I spent $1200 on task rabbiters for the day and task rabbit refunded me NOTHING because the taskers spent the entire day working on my Murphy bed, which in the fine print they say they don’t cover any expenses for damages to Murphy beds.. so i was out $1200 for the time if the taskers, $500 more from another company to fix my bed, and wasted my whole day moving which is what the taskers were hired to do and convinced me they were qualified to do. NOTHING from task rabbit- a disgrace for any company who treats customers like this. I will never use task rabbit again- please do not support this company!.Version: 6.45.0
✓ HORRIBLE SERVICERubbish service. I will never use this app again, my “tasker” was the most unprofessional person i’ve ever dealt with. Came late, turned up with his 9 year old child during covid 19 and took 4 hours to put up a curtain track I originally booked to do in 1hour telling me “he’s not skilled in doing this.” And after all this he was aggressive and still tried to charge me 4 times what was originally planned. I tried to dispute this with the useless task rabbit customer service (Anne M) but they were no help at all. STAY AWAY!!.Version: 6.27.0
✓ Useful but annoying sometimesPretty good app for finding people for various jobs. Annoyingly though the app has gotten worse over the past few years... They’ve removed a lot of the categories like ‘usability testing’ which is what I use it for 90% of the time (I now have to find people under the ‘running errands’ category which isn’t really accurate for what I use it for). Also if you want someone for a specific time (which I always do), you can’t put this in the filter. Instead you have to select your date and then click on each tasked individual task rabbiter to see if they’re free at that time. Also there is no way to request multiple task rabbiters in one booking... Like I said, it’s a good app for finding people but there’s just a bunch of annoying changes they’ve made and the data breach a few months ago was very worrying (my card got cancelled because of it...and I had to reorder a new one).Version: 6.0.10
✓ Task charged my credit card even after Eina said they would not charge.Task charged my credit card even after Eina said they would not charge. Jason was difficult, did not listen to what I wanted, he showed up 8 minutes late and immediately cut me off to start telling me what he was going to do instead of asking what I wanted done. While he was stepping past me and talking about his plans he picked up my equipment including my pencil and measuring tape and started marking on my wood that I had bought....very unprofessional. I told him to stop because he had not heard what I wanted done, he cut me off and said 'do you want me to leave?' I answered YES! He did not leave and started making aggressive body movements. I told him I wanted him to leave my house and I placed the cancel order. I had to call the police because Jason did not leave 10 minutes later after I asked him to go, he was looking around my garage and just stopping in certain spots...kinda creepy. He finally got in his car in my garage after I got on the phone with the police. I walked out to the drive way and Jason revved his car and sped up the car towards me, hitting the breaks on his car only feet away from me....I was scared by his crazy behavior and I'm having second thoughts about using task rabbit..Version: 7.33.0
✓ Good app, but needs a few improvements.I’ve used this app for deliveries and shopping during quarantine. So far, the TaskRabbit customer service ( Simon P) and the taskers found through the app have been excellent, but the app itself could do a few bits to improve. - it marks a task as completed, even though it was scheduled to complete 3 days later. - the review tab appears too often, even though the task is incomplete. If a ‘submit review button’ is accidentally pressed, it’ll be final - it has no edit / cancel button. It’s not just annoying, but impractical, because the app invoices you for the task before it was scheduled to be completed. At this point, there’s no cancellation option for the task either and the only way to resolve this, is to contact customer support. - will not let me add the previous taskers to be added to my favourites. Their website is better configured at the moment, hope the app is improved soon. I’d use this app again due to their customer service being helpful and responsive..Version: 6.20.0
✓ DisappointedService feels half baked and amateurish. App does not show and does not consider distance to the Tasker so I get suggestions who live an hour away and want to charge for the drive. Other accepts the task and then cancels — this should be reflected in their reviews like AirBnB does but no. Might try again in a year or two but right now the user experience is not great at all..Version: 7.20.0
✓ Don’t do IKEA with taskrabbitGetting IKEA PAX assembled by Taskrabbit is an ongoing challenge and doesn’t deliver on the promise of ‘easy’. We purchased a pax and saw a Taskrabbit ad at ikea. We asked the sales representative to add assembly services to the total charge and she scheduled the assembly date and time. Everything seemed streamlined. A few days later we checked the status of the appointment and it was canceled without any notification. After hours on the phone with both IKEA and Taskrabbit representatives they bounced us back and forth to each other and then finally admitted that the task did not come through and instead of helping us rebook IKEA just refunded the assembly fee leaving us to fend for ourselves. Next, we schedule the task directly with taskrabbit and get a person (this is a gig app, btw) assigned. After multiple messages back and forth and having to explain exactly what needs to be done (even though ikea sent all of the instructions and the design) the person canceled the morning of when the task was scheduled. The saga continues as we are trying to find someone to assemble this pax and the marketing message of getting service the next day is not being delivered on. I’d assume a large company like ikea would have this figured out..Version: 7.23.0
✓ Not able to useThe app keep searching for location for minutes and not able to exit. Please kindly fix. Thanks.Version: 7.38.1
✓ CancelledBought some IKEA furniture in France and had it delivered. Thirty seven parcels now in our study. Took up their suggestion to use TaskRabbit to put it all together. Easy service to book and set it up for Monday 26 July. Spoke with the Tasker at 20:00 on Sunday 25 to confirm the address. Texted the address over and got a thank you in reply. Waited in for the Tasker but nobody turned up. No text/email etc. Went on the app to see that the task had been cancelled. No mention of when. The app suggests booking with another Tasker but there is no availability at all for the task in the booking calendar, which extends for two weeks. So I have lots of boxes and nobody to assemble them. I could wait for a few days and see if any availability opens up but who is to say if or when it will. This service does not work!!.Version: 6.45.0
✓ Sent tasker to wrong cityI used autofill to fill in my address for a task. Happens to be the one that is on my account. Somehow though it only took in the first line of the address and the tasker was sent to Bristol not London! It somehow picked an address and a postcode I didn’t know existed. Worse then their support person said I put in the wrong postcode - a postcode I’d never heard of? Finally when I try to reply I get an email back saying I tried to email an inbox that isn’t there. What a rubbish experience.Version: 7.40.0
✓ Let downI used airtasker to do some work around the house, 4 cancelled on me and one didn’t show up but charged me. Well customer service was understanding and helpful in getting my refund but what i found not practical with this app is that you get charged before even starting a conversation with a tasker so although you are charged on your card they could cancel and you have to wait for refund. I prefer airtasker and check a trader because the trader choose and make an offer. Anyway after soo many disappointments i am deleting my account..Version: 7.39.1
✓ Terrible serviceI booked this via IKEA. A Tasker took the job and then messaged me separately that he couldn’t make the time I had requested. I tried several times to contact support, but the chat function only operates during limited hours. They then re-allocated the job with literally zero notice for a time I had not selected and I wasn’t able to accommodate the new booking. The Tasker then showed up at my house. I ended up being charged for a job that was not done. Atrocious experience and will never use them again..Version: 7.28.0
✓ Long-term bugs. iOS app development cycle needs to be reviewedI would be giving this app a higher review if it were brand new and still experiencing first year growing pains. However: the Taskrabbit app is 10 years old! I have been using the app for several years, and have seen bugs persist for months if not years on end, even being passed on from one head of development to the next. One of the most frustrating ones is sorting Taskers by positive reviews. What gets returned is something barely resembling any kind of sort. Taskers with both numerically lower ratings and fewer completed tasks routinely appear above Taskers with higher ratings and more completed tasks. If a user asks for a sort by positive reviews, that is what should be listed. Either the development team hasn’t been able to fix this very basic and core app function for several years, or they are using some incredibly obscure and un-asked for secret sauce to rank Taskers by parameters other than average rating + completed tasks (ie substituting what the user wants with taskrabbit’s own ranking preferences). An app that has been around this long should have 100 % of its long-term bugs ironed out. If the development team has too much on its plate to work on existing app issues, then that is a sign that Taskrabbit HQ should invest in its own product and expand the iOS/app development team so that it can properly handle all aspects of app development, including UX and quality control..Version: 6.45.0
✓ You get what you pay forIf you want somebody completely unqualified to do a lousy job, this is the app for you. If you want a company who in no way stands behind their service, you found them..Version: 7.24.0
✓ Exploitative ‘minimum hour’ practiceMy tasker did a ~10 minute job and I was charged for 2hrs worth of work because of his 2hr minimum. To be charged nearly $300 for a 10 minute task is so distasteful and the fact that Task Rabbit permits this is exploitative to customers to say the least. I’d have understood if I was charged for 1hrs worth of service (even that though that itself is far above the reality), but 2hrs? For a 10 minute job? The other tasker I booked cancelled on me last minute. The 2hr minimum was not written anywhere in the tasker’s profile and was sprung on me when the task had already been accepted and I needed the job done. I could not use this to make a decision when booking the task. Such a poor experience from a customer’s perspective and I feel taken advantage of. I proceeded to delete the app as I do not plan to use this service moving forward. (Customer service was useless in supporting me with this issue. They have no vested interest in customer retention. Dont waste your time) Don’t even get me started on a ~30% added support fee PER HOUR! Go to a professional company or local handyman, don’t use this app—at least your money would be worth it..Version: 7.39.1
✓ Abysmal customer serviceI used the app to hire some taskers to help my gf move about 6 furniture pieces and about 10 boxes down the road to my house. Not only did they take 4 hours to do it, they broke 2 out of the 6 furniture that I had. The taskers apologized and claimed TaskRabbit could reimburse us. TaskRabbit refuse to give us any sort of compensation for the broken furniture because we didnt have a receipt of the furniture! They refuse to let us speak to a manager and nobody wants to talk to us about the furniture. I have been leaving emails only to be resent the same message that they cannot help us. Absolutely horrible customer service. Avoid task rabbit. I will strongly advocate for everyone I meet to avoid using task rabbit. Horrible. Edit: Response to task rabbit. My renters insurance doesn’t cover accidents done by your contractors, your company is a fraud, your insurance should cover what happened since this was your mistake. Your contractors broke my furniture , and you refuse to help me. At least compensate for something? this is the very definition of not being accountable for your actions. You are a star shining example of companies that do not care about customer services..Version: 6.61.0
✓ Unreliable! Cancellations - No ResponseI’ve attempted to book an easy job four times and every time the Tasker has cancelled without any communication. I just receive a notification the appointment was cancelled, no nesssge from the Tasker, no reasoning… We need the option to write a review about this on their profile or at least mark that they cancelled. I signed up for this app a few weeks ago and I’ve booked the same task four times now and every single time the person is canceled. Zero task completed. Don’t make plans!.Version: 7.23.0
✓ What a useless apIf you like to book * professionnal* that wont show half the time it is the perfect apps. Sit a home from 9:00 tills 10h30 to realise he will just ghost you then never show up try contact him no response will happen followed by booking another one 65$/hr he answer ask anoht the job tell me how easy it will be and then proceed to not show and cancel the job after the time scheduled This is a joke of an app for fake professional.Version: 7.34.0
✓ Love the service, can no longer get app to workI don’t know what’s gone wrong but this app no longer works on my phone even though I have tried to create a new account. I can’t even log on. Even customer service has said I just need to use the website, but that does not really work as well. A pity because I love the service itself. The app is letting down the side. Update: tried all the tips from the developers before writing this review. Nothing worked. Still says ‘something went wrong’..Version: 7.21.0
✓ Non refundable required fee which does not guarantee eligibility of using appTo be a Tasker you must pay a 25 dollar fee then you are shown all the details and information before you are able to start working. There is no guarantee you will be eligible and you can only find out after paying the required NON refundable fee which doesn’t guarantee anything. Why would a company require you to pay them before learning the details as to why they cannot use their app in the first place? What do the have to lose by refunding money when a person isn’t able to use their services anyway? What trust should you give to a company who would steal from would be users?.Version: 7.23.0
✓ Major issues with payment & crazy high fees.Overall, it’s a good concept, but I’ve probably used this app for the last time. In the olden days, their “trust and support fee” was very fair and reasonable. But now it’s like 35% and they’re difficult to get in touch with or a response from. There is no phone number. Using the chat rarely gets you live help and sometimes they respond to emails and sometimes they don’t. I think 35% for a platform with poor service, is unreasonable - especially given their biggest job is computers processing payments and them just deducting more fees. I hired someone to help move some furniture. The labor for this last job was about $75. There was a truck rental fee for $87. With the fees it totaled $191. The fees are just on the labor (I think??) But the real kicker was when I tried to send a tip the only way to do it is to choose from 5 options: no tip, 10%, 15%, 20% or 25%, ON THE TOTAL!!! Why no custom percentage and no custom dollar amount options??? I was happy to tip 20% or even more, for the labor, but not on the Taskrabbit fees (obviously Taskrabbit thinks they deserve this tip) and a tip on the truck rental. The “help” section says “ Taskers receive 100% of their tips” which probably means that Taskrabbit must keep the tip on their service fee and probably on the expenses and taskers probably just get the tip on the labor. I find this abominable and utterly lacking in integrity. What a massive scam..Version: 7.18.0
✓ Damaged my apartment then made “offers” to compensateI have been a user of this service for ~5 years. I’ve forgiven a significant amount of mistakes or damages over that time, including when I was woken up by the Gas Department because a Tasker left the gas on in my apartment the night before or when their massive data breach exposed millions of customers data. This week was the first time I ever complained to them that I expected a refund. My closet was completely destroyed by one of their reps. The shelf, bars, and everything on either collapsed after the Tasker loaded my entire wardrobe on two bars because she couldn’t reach the other level and never told me. I asked TR to refund me the cost of the cleaning and for $100 to hire a new Tasker to organize my closet since my building already repaired the hardware. Instead of providing any assistance, they continued to make “offers” to reduce the amount they would pay me. Their “final offer” is only equivalent to the cost of the Task which was never completed. I originally hired them to save me time from having to clean my apartment, but now it’s 10xs worse and I’m going to have to pay more for someone to fix the mess resulting from their incompetence. TR lost a loyal customer today because I will never trust your service again..Version: 6.10.1
✓ I want to be a tasker not find someone to do a taskTo be a tasker it takes you to another site with different options than the app. Inconvenient..Version: 7.33.0
✓ Disappointing Experience and Unprofessional BehaviorI rarely feel compelled to leave negative reviews, but in this instance, I must share my experience.i have scheduled 3 taskers at 3 different times , always picking the ones with 5 star reviews and highest rate. None of them actually showed up. The last tasker in question has shown a complete lack of professionalism and respect for my time. After three postponements, they failed to show up for the scheduled appointment. What's worse is that I had specifically taken time off from work to accommodate them, turning this into a completely wasted day. The icing on the cake is the audacious move of charging me for an hour of work that was never completed - a flagrant example of unfair practice. Now, I find myself trapped in a cycle of seemingly endless calls, trying to secure a refund for a service I never received. This has been an incredibly frustrating experience, and I strongly advise anyone to think twice before engaging this service. Their disregard for the client's time and their lack of responsibility leaves much to be desired in terms of service standards..Version: 7.22.0
✓ Not available in Canada ??Your app says it’s available in Canada and it asks me for my postal code and when it put in my postal code it says my zip must be 5 digits it’s not a zip it’s a postal code Ana they are all 6 characters. Why waste our Time ? If app is not available in Canada ?.Version: 7.24.0
✓ Horrible Do Not RecommendI downloaded the app all because a coworker of mine used it and had a good experience. I tried it for my self. I was moving and thought I would save a little and book them. I booked 3 different times and all canceled on me within ours. Finally booked with Andre and he said he would be there In the morning at the time I chose at 9:30am. The morning of the move he texted in the app and said he would be runing late. We agreed on Noon, but nothing later because I had another appointment at the New apartment at 2pm. At 12:30 he texted saying he is 45 mins away. At 1:30 no answer. 2pm no answer. 2:30pm no answer. 3pm no answer and I had it. I canceled the trip after hours of being late with no response. Completely unprofessional and horrible communication. I then deleted the app and wrote to the company. I don’t recommend them at all. Their response was a $25 credit to the next task. Give me a break!You get what you pay for in the end. Hire professionals plain and simple!.Version: 7.38.1
✓ Poor Customer Service and RegulationsLet me preface this with the fact that I NEVER leave reviews!! I just wish I would have had someone warning me before the following incident. My tasker canceled on me 2 hours before I needed him to help me move out of my apartment, which I had to be out of that day. His canceling on me made me have to take off of work for the full day instead of the half day I had planned on taking. I see in the guidelines that if I were to cancel someone's services within 24 hours, I would be charged for an hour's work from that tasker. If a tasker cancels on me though, they don’t get penalized for inconveniencing me? I also find it odd that I cannot leave a review for this tasker canceling on me last minute. I was so displeased over the stress and time this situation took from me that I contacted the app and I still have NO response after 6 days…. Horrible way to run a business. Use extreme caution when using this app or save yourself the struggle and just hire movers/help elsewhere!.Version: 7.6.0
✓ Use at your own risk— try Thumbtack insteadThings happen. Home improvements are a messy but common needs that are usually headaches depending on who you work with. I scheduled a service for simple mounting of shelves. Tasker didn’t show up. Ok maybe something happened. The craziest part is the customer support. I chatted with a Jesmine about the situation and all she could say was oops you may have lost the entire morning waiting for service but we aren’t in control of the contractors who use our app and we certainly can’t hold them accountable to best practices on the app. No remedy, no help with finding someone else, no consideration to a user like me who is paying for service. USE THIS PLATFORM AT YOUR OWN RISK. Expect contractors to upcharge significantly for service due to platform use fees. I was thoroughly surprised by the hourly rates that were nearly 30% more than what would be charged using an app like Thumbtack. Disappointed is an understatement. Now let me go find some competent and reliable help for my very common household installation needs. Yikes. Terrible experience and poor customer service..Version: 6.47.0
✓ Disgraced Don’t be freaking shocked about reviewsThey don’t tell you ahead of time about the Trust and Safety fee it’s ridiculous. I allowed my daughter to use my credit card because we could not find any help from any family or friends to help her move. They charged $200 per hour then they added the trust and safety fee of $65 way more than tax wow. Then my daughter needed her air conditioner installed and one of the movers said to my daughter that she can use the same app they supposed to only charged her $80, all he did was take 20 minutes not 2 hrs but no they charged $200 his name was Calvin Xavier F. Over charged in currently disputing This now. I can’t believe this company. I’m glad it worked out for others but it didn’t work out for us at all. I’m giving this app horrible reviews stop stealing honest hard working people’s money this is insane!!!!!! I am not a happy customer. I need you to reread the email my daughter did not see any of those fees in the beginning it was seen after wards had we known that those charges would be assessed we would not have hired you guys at all. Now stealing an hour Mr. Calvin-Xavier F he didn’t work for two (2) hours he worked for 20 minutes I want the full hours reimbursement for the extra hour that he lied about doing..Version: 6.7.0
✓ Ikea Bed and WardrobeHired a handyman from this app, horrible installation of my pax and malm bed. The mattress of the bed sinks down in the middle and the headboard is really loose. The wardrobe doors are not even and one doesn’t close properly. I work a busy life and don’t have time to tinker around this and book again! On top of that, there’s is a ton of ripped up cardboard and garbage left over. My wife is very very upset and we have to sleep on the couch now!.Version: 6.0.11
✓ FrustratingMy experience with TaskRabbit has been terrible. I’ve been trying to hire someone to pick up and deliver an exercise bike (less than a mile away). You can’t start chatting with a Tasker or confirm their price and availability until you actually book the job (at which point a hold is placed on your credit card). The Tasker wrote back to say he would read the job description and get back to me but he took two days to reply (even though I sent him polite reminders). When he does get back he quotes 5x his hourly rate. I cancel the task and go through the same steps with 3 other taskers until I find someone whose quote is more reasonable (only 2.5x his hourly rate). The job is booked and confirmed and I’ve got the guy at the pick up address all ready to go and then hours before the job the Tasker cancels with no explanation. So I’m back on the app trying to find someone else and it’s the same problem with having to make the booking before price and availability can be confirmed only to find that they’re quoting 4-5x their hourly rates. I wasted hours and hours on this app for nothing. I ended up picking the bike up myself and grabbing an Uber which cost $15. Very disappointed experience with TaskRabbit and no option to leave reviews for taskers who cancelled last minute..Version: 7.10.0
✓ Can’t rate no showsI tried to use Task Rabbit, painstakingly went over each person’s profile and history, looked through available times, and chose “Abby B” for cleaning. I wrote a very long and detailed explanation of what I needed done (just a deep clean for my kitchen). I spent way too much of my personal time making sure to include every detail, because I was going to be at work when she would arrive. I received a call from my husband that she never showed about an hour after the scheduled time, which was 11am. I proceeded to go to the app because I hadn’t received any notifications that something was wrong. The app gave me a screen that said my tasker couldn’t do the task at 12:04pm, showing the current time, not the scheduled time. It offered a link to find a new tasker. All I can say is that I’m super frustrated that I’m unable to let others know that this girl is a complete flake. This is a serious problem with this app and (lack of) service. I do NOT recommend using Task Rabbit for any task. There are plenty of other apps out there that have methods in place to ensure your job gets done by someone in the event of a no-show or cancellation..Version: 7.25.0
✓ Would give zero stars If I couldVery disappointed in there service, or rather lack there of. I needed my small front yard mowed which typically takes less than 30 mins. Of the 6 Taskers in my area, only 2 had even remotely reasonable prices. Most Taskers were asking for $100-$200 an hour for yard work (the minimum you can hire someone for is one full hour). First tasker cancelled my task moments before he was due to arrive because he didn’t have a lawnmower (Taskers are supposed to provide the tools). Second guy, after chatting with me to confirm the details of the job, was a no show. Not only did he not show, but I was charged for 2 hours of service. After talking with customer service (who communicated in broken English), I was supposed to receive a full refund because there was a “mistake” on the Taskers end (Umm, pretty sure that charging me for 2 hours for no work wasn’t a mistake). I still have yet to receive my refund. If it’s not corrected soon, I will dispute the charge with my credit card company. Will never use this company again..Version: 6.27.0
✓ Awesome Taskers, Horrible AppThe app is horribly buggy and useless!!! The taskers I've hired have been great, but it’s difficult to hire them when the app is so buggy!!! I want to hire someone I’ve hired before, but every time I go to complete it, it wants me to add a payment method (even though I had just paid for her services two weeks earlier), but then it would accept any payment method (credit card, Apple Pay, etc) and I couldn’t confirm the hire. I have another task for another tasker, but it only lets me reserve her time for 30 minutes. It takes longer than that to clean any home! It’s a large cleaning project and I wanted to send a photo in the chat to be sure she can manage it with her availability, but the photos don’t match the albums and are random from over many years, so I can’t add the photo I took. These are just a few flaws in the app and from just the last few times I’ve used it. The other reviews tell of many other problems. Also, it doesn’t include until the fine print towards the end of the booking process that there is an additional hourly rate that goes to the app (which varies based upon unknown factors), so you can’t tell until after almost the entire process to see if that person is actually within your budget. With this extra hourly rate, you’d think the company could afford to fix their app! How much business do they lose when people can’t schedule services? Flawed app. Flawed app. Flawed app..Version: 6.51.0
✓ ScamTask rabbit is a scam. I wanted two tasks done, 2 hours each, the first is weeding and the second was heavy lifting because we planned on cleaning out the garage. Got a cooler and everything together for our tasker Corey near Vacaville CA. And he never replied the day of, and canceled 40 minutes past his assigned meeting time. And you aren’t able to find a new tasker the day of. So we decided we’d still have time the following day to get someone to do the weeding especially after my mother in law and I did all the heavy lifting that day we definitely wouldn’t be able to bend down to weed. We’ll Robert (who of which has his profile saying he’s done 37 different yard tasks) said he’d get back to me, never did, I tried calling and leaving messages and he no showed. So the only thing task rabbit has done for me is block of a time frame to wait for a tasker to show up that never will even though they claim to be hard working. Do I have to book multiple people at the same time and hope one of them shows up??.Version: 7.23.0
✓ Truly Terrible ServiceI wish I could give zero stars! Numerous cancellations, one of them just 10 minutes before he was due to arrive. Ikea should cease their partnership with these cowboys. I ended up putting the ikea furniture together myself, almost breaking my back in the process. Update following Taskrabbits reply: It’s no surprise I received the bog standard reply with no human interaction. They didn’t even ask me to get in touch with details or that they would investigate. They truly don’t care about customer service or the quality (or work ethic) of those on their platform. Trust me, use one of the other platforms, where they do care about not letting their paying customers down!.Version: 7.32.0
✓ Extremely disappointed. AVOID!!DO NOT hire a contractor through this app. They overcharge, are unreliable and INCOMPETENT. The app offers NO RECOURSE for receiving a refund for SHODDY WORK or DAMAGE TO YOUR PROPERTY. I had a nightmare of an experience with a contractor who showed up high to the job (!!) and made a mess of my furniture. He did such a poor job that I had to take much of it apart and re-do it myself. Not only this but he left a massive scratch over the top of my very expensive dresser and neither the app or this tasker took ANY responsibility. I was not able to receive any compensation or refund. What a disaster. I had to pay this imbecile over $40 an hour to come and mess my furniture up, insult me and waste my time. As far as I can tell there is no screening process for who this app allows to work for them, SO BE WARNED!!.Version: 7.25.0
✓ UselessNot a single person that agreed to do a job showed up. The person creating a task faces a fee for cancelling but the taskers aren’t held accountable for cancelling last second. You’re then left on the hook with an unfinished job and zero compensation for it. You can’t provide feedback either for taskers cancelling so the rating are extremely flawed.Version: 7.40.0
✓ Awful!I wish I could give zero stars… service was shocking from someone without experience or skill. After telling me they had just been fired from somewhere and only been working at this company for a week, they broke the furniture. When I complained to TaskRabbit I was told to simply cancel the task to avoid having to pay, but then was told I could not be offered any compensation for broken items because I didn’t pay for the task. So I’m left having to replace damaged parts myself, incur the cost and have wasted hours and hours on this. I just wanted to make life with a young baby slightly easier and instead I have made it a lot harder 😂 won’t be using this service ever again!! They were also rude and unhelpful in their aftercare. Rubbish!.Version: 7.37.1
✓ Rating the app, not the serviceI’ve known about task rabbit for years now ever since I first moved to New York City about five years ago. The idea of the service is really great and I even made some money myself when I was working for TaskRabbit early on. However, since TaskRabbit is owned by IKEA, it’s a little disappointing seeing that such a large company with the kind of revenue they have put so little effort into making sure the user experience with in the app itself is seamless. Checking Tasker reviews for example is not seamless because the reviews tend to carry over from one Tasker to another and so I may be wanting to see what Tasker Anthony is all about but Maria and her reviews are still showing up. Or in another case if I am trying to book a cleaning task and I want to look specifically for deep cleaners to be sure that they have their own equipment, the app doesn’t give me an option to actually choose deep clean it it’s only displayed by time expected to be spent on the task. So it’s a great idea for a service overall and my experience with individual taskers and their jobs have been great but the execution of the app still has a lot of room for improvement..Version: 6.0.10
✓ Hit or missListen, I would give less stars but I had an absolutely amazing first experience using task rabbit. I moved a peloton from the lower east side to uptown without any issue, and my tasker was a really really good guy whose number I still keep on file. But since then, the quality has dropped off almost entirely. In the last week alone I’ve had three people cancel on me last minute after confirming their availability with me both within the app and via the subsequent text messages. The app does not allow you to reach back out once a tasker just arbitrarily cancels, there is no recompense, and the most I can do (and have done) is flag the tasker for cancelling last minute. Today was the last straw as a gentleman confirmed and scheduled a time with me officially, prior to cancelling within an hour and providing no warning. I am only moving a handful of things 13 miles. I have spent upwards of an hour on hold, with no indication that anyone is on the other end of task rabbit’s customer service line, there’s not even a friendly line order announcement, just elevator music for over an hour..Version: 7.3.0
✓ Many aspects work well, several key ones don’tBooking a task and communicating with new taskers works really well. The trouble comes in when trying to chat with Taskers with whom you’ve previously worked and would like to set up future work. There is no consistent way to chat with someone once the job that you initially hired them for is done. “chat is disabled” comes up most of the time, then sometimes miraculously you can get through. Putting a tasker in your “favorites“ should theoretically remedy this, but when you try to rebook them there is frequently an error which does not allow you to see their availability or hire them directly from the favorites section. Finding and maintaining good people to help with household tasks is, to me, the number one thing I would like out of this app. Since I can’t communicate with Taskers with whom I would like to continue to work, the app fails in this goal..Version: 7.12.1
✓ App is extremely hard, and often impossible to use with a screen readerPlease, please please make your app accessible for those of us who don’t read the screen! Buttons need to be labeled as buttons. I cannot use the chat function. I cannot use the link that is given in the reply. There is one page on the website that comes up with catalog button and it gives you a description of what that is. There are mini mini, mini other things that are confusing and don’t support a screenreader. If you don’t know where the screen reader is, that you have more problems than it would be easy to fix. A screenreader is a text to speech engine that runs on operating systems. Or Apple, it is called voiceover and is available on all Apple products. I am using an iPhone 13 Pro with the latest operating system. I know you guys could do better. There are, I’m sure, lots of people who cannot read the screen, who would greatly benefit from your app. This means that you are a losing potential customers. that said, I have an able to schedule and utilize to test scores who were terrific. But the communication was difficult, because I could not participate in the chat. Often you have what seems to be buttons, but they’re not named in your coding as buttons and probably they’re not normal buttons, so in that case, you have to name them as buttons. Please get back to me with a response..Version: 7.28.0
✓ TR is a train wreck!!!Abhorrent company. They have no moral standards or professional ethics. And, they are the epitome of utter greed and contempt. After I was painfully vetted following a glacial period of time, I was instructed via an email, it could take months before I was able to begin working due to the high demand of taskers in my limited area. I live in NYC. Manhattan. Not in the mountains of Montana. I find it incredibly difficult to believe there were no tasks available. I find it also incredibly difficult to accept that they essentially command over 30% of your wages. That’s so alarming. I finally reached out to customer service and they responded with a simple statement. Essentially, that this process could take months if not years to start acquiring jobs. At that point, I completely deleted my app, accepted that I was going to lose $20, and call it a day. I’ve had other friends in similar situations with TR. Honestly, this app and this company are a waste of your time. They are an absolute train wreck and I would not be surprised if they went out of business within the next year or two. Avoid at all costs. Good luck actually talking to a real, human person..Version: 6.0.11
✓ He did a great job with me today thank your goodnessThanks.Version: 7.32.0
✓ I like it but could use some tweaksTaskRabbit is an incredibly useful app that connects people with local professionals who can help with various tasks and chores. The app's interface is user-friendly and easy to navigate, making it simple to find the right tasker for the job. However, while I appreciate the app's convenience, there are a few areas where I feel it could be improved. Firstly, I find it frustrating that TaskRabbit requires users to agree to a price before any conversation takes place. In my opinion, it would be much more helpful if potential clients could discuss the task with a tasker before agreeing on a price. This would allow for a better understanding of the work involved and could lead to a more accurate price estimate. Additionally, I find the extra fees attached to the services to be somewhat annoying. While I understand that TaskRabbit needs to make money, it would be nice if the fees were more transparent and clearly explained upfront. This would help users make more informed decisions about which tasker to choose and could prevent any unexpected costs from arising. Despite these criticisms, I still find TaskRabbit to be a helpful app for finding local professionals to help with various tasks. With a few improvements, it could become an even more valuable tool for those seeking assistance with household chores and other errands..Version: 7.22.0
✓ Beware of TaskRabbit if something goes wrongBeware beware beware!!! It’s all good until it isn’t with this company then you won’t get any help from them! I hired a guy for 1 hour to caulk a bathroom. The Tasker showed up almost 2 hours late then did not know what he was doing. The Tasker messed up the project and had to redo it twice then charged me for the whole time he was there also the Tasker took an hour and a half break and still I got charged. I called task rabbit customer service and they said there’s nothing they could do and that they would review this and get back to me in the next few coming weeks. The customer service during this process as been terrible. I had to call my credit card company and block task rabbit. Update: customer service said there is nothing they can do for me. The tasker came over but didn’t do the job he promised and charged 600$ and customer service won’t do anything. This is insane. I showed them pictures and receipts of things the tasker ruined in my house and still customer service is saying they can’t do anything. Never use this app again!!!.Version: 6.24.0
✓ Very High Admin FeeTried this app on a friend’s recommendation as I’ve broken my arm and my partner is recovering from surgery and we need help around the house. Task Rabbit is charging 35% on top of the hourly wage you pay to the helper, and that seems very high. That encouraged me to get my helper’s phone number and just hire directly from now on. I’d rather give her more money for her elbow grease than pay an ambiguous venture-capital-funded entity for your hard work. After trying this app I’m reminded of what’s happening as we try to make every single thing easier without realizing it actually comes at our expense in the end. You can hire a neighbors’ kid or a college student from a free campus message board or someone from a Craigslist or Facebook listing or any number of places. Anything makes more sense than paying 35¢ to a corporation on every dollar you give to your hired helper. It’s as if corporate vultures haven’t sucked enough blood from the veins of the population and they feel entitled to troll for every last drop. This opinion is based not on the concept at heart but rather the large percentage of corporation is demanding which seems to only undercut the workers..Version: 6.47.0
✓ Booking process is HORRIBLE, better apps out thereThis app concept is a great idea but TaskRabbit’s booking system is just not conducive to finding someone to do a job quickly. Instead of letting you search for specific times and blast your request to whoever is available at those times to vet Taskers, the system makes you search them one by one, then see what times they’re available on the day you want, then request a job. When you finally find someone available and confirm the time you get a message “You’re booked!” but you are not actually booked which is just ridiculous UX messaging! The Tasker can review and reject your job hours after that message and then you have to start the process all over again. After a few rounds - and days! - of this I went to another app. Shout out to Thumbtack that lets multiple businesses see your job request so you can move on quickly if one doesn’t work out. On Thumbtack I got immediate responses and was able to book same day. TaskRabbit is a turtle in comparison..Version: 6.50.0
✓ Lacking what I needed.I recently had surgery and needed some help with simple things like folding laundry, so I tried the app. I was not satisfied. When I went to sign up and put in my info, I changed the keyboard to landscape bc that is how it is easiest for me to type on my phone. But then the fields I was typing in were totally obscured and the top half of the page wouldn’t scroll, forcing me back to portrait typing, which is harder for me and I make more errors. Please fix the landscape typing. Next, it asked to use my location and pinged me as over 50 miles from where I was and told me it was not available in my city. I manually entered my location, but if an app is going to use location services, get it right. Finally I am able to describe my task. I input all the details and it says there is nobody available but I should try a different day or time. I go back and change the day/time at least 20 times before finding an offer. I suggest a feature where the app asks if you want to see when taskers are free when results come up empty. And finally, after ALL that searching, the SINGLE Tasker available wants to charge over $30/hour for light housework! Insane! You don’t need a master’s degree to fold laundry, which is literally all I needed help with. I was willing to pay minimum wage plus maybe a tip if they did well for this extremely basic task, but not more than I make in an hour at my own professional job. Overall, quite disappointed with this app..Version: 6.6.0
✓ The Tasker never showed up and still has a five star reviewThis app was working OK for me for a while. But my last experience with Highland and Tasker was unacceptable. I hired the person and we did a chat via the task rabbit app to confirm the details of the cleaning task. The next day the Tasker never showed up or called or messaged. The app informed me that the person was scheduled to show up but when I went to leave a review all of a sudden the entire event was removed so I can’t even share my experience. Now this Tasker still has a higher rating but clearly should not because she was a no-show. Wondering how many other clients she left in the lurch by not showing up yet still has a five star review review on their app. Contacting support was a complete joke, no one was able to assist. Now I am requesting that they close my account and that is even a hassle. I would recommend staying away from this app completely because it is not working properly, the reviews are misleading on their app for the taskers, and their support is a waste of time..Version: 7.1.0
✓ HorribleThis company has total extravagant prices . Some charge over $100 per hour work and require a minimum of 2 hours. I used a Jospeh B the first time I was new at task rabbit he is young and wanted to help so I put a nice review. He became my handyman after and took over 18 hrs to mount simple staff bed. Dresser desk and a rope for curtain in bedroom was mounted wrong 3 times in 4 hrs. Another handyman came yesterday and took him 15 min to mount same rope . This handyman was cheaper $32 per hour and took so long to do the smallest job. He is stubborn is his way even if he has no clue what he is doing . I ended up paying him more than all the furniture I got cost wise and still mostly in boxes . Don’t use him. He needs to hook up with an experienced handyman for serious time before he can take on jobs adding that he is NOT A HANDY MAN . After 5 visits he finally said he will bring the right drill since he could not make a hole in a cement wall and blamed the wall for that. The issue is that he doesn’t have the drill and holes were not properly made. He did not used anchors so all gave in open and all walll had to be fixed to add holes again. Unreal . Task rabbit is not even aware of the personal experience. Anyone can apply to be an employee at task rabbit. My building handyman does much better for a tip and they were amazed how poorly the work was done.Version: 6.7.1
✓ From Overjoyed to FuriousReview is for TaskRabbit itself, not the app. Past experience with TaskRabbit was wonderful. Very nice gentleman who was way overqualified for the job. Gave him a substantial tip and hired him again and recommended him to others. He’s no longer doing tasks so I hired someone else to help with a move out cleaning. 1st person I hired for approx $26/hr. She cancelled 11 hrs later. No biggie- it was still 24 hrs before Task. Then I got a message from TaskRabbit that a guy would be able to do it for approx $37/hr. Got a message from him confirming. Sent him a message 30 mins before he was to be there, asking for an ETA, but told him no rush. 45 mins later (15 mins after he was supposed to be there), a message saying he cancelled. Get a message from TaskRabbit saying someone can start at 10am (15 mins ago) for $50/hr. Twice as much as what I was originally going to pay. I’m not completely blaming the taskers (well, maybe the guy bc he confirmed yesterday, read my message at 9:26am, then waited 45 mins to say he couldn’t do it.) I understand that life happens. Even just a “sorry, didn’t mean to accept this task,” would be nice, but it appears that the conversation is closed as soon as they cancel the task. I’m rambling. That’s what I do when I’m mad. So I’ll end it here. And no, I didn’t hire a 3rd Taskmasker and doubt I’ll use this service again..Version: 7.8.0
✓ Good Concept, Poor ExecutionThe ability to review multiple types of jobs for one contractor is very helpful and should be industry standard. However, I’m surprised to learn that clients cannot communicate expected hours of a job in a form that is clear for contractors. We’re told to communicate hours in the job description or expect the contractor to negotiate hours after reading the job description. No popular contractor is going to take a job without a clear communication of expected hours from the client upfront. There’s no way to do this easily in the app, therefore jobs that would be taken if there were a clear communication of hours are ignored; even if the hours are stated in the description. If it doesn’t stand out in the description, don’t expect the task to be taken. Frankly, this should not be a trial and error process for clients to figure out what works and what doesn’t..Version: 7.19.0
✓ Nice idea, but unfriendly interfaceIt would be helpful if it suggested alternate times when taskers are available, rather than making us guess and check for times..Version: 6.4.2
✓ TaskRabbit: Where Reliability Takes a Vacation and Never ReturnsTaskRabbit, the epitome of unprofessionalism and unreliability. If you're looking for a service that will consistently disappoint and leave you high and dry, look no further. My experience with TaskRabbit has been an exercise in frustration and wasted time. Three times, I've scheduled cleaning services through their platform, and three times, I've been left scrambling at the last minute because the maid decided she had better things to do. It's bad enough to have your plans thrown into disarray by a cancellation, but what's truly maddening is the complete lack of consequences for these flaky maids. They can bail on appointments with impunity, leaving customers like me in the lurch, and TaskRabbit doesn't bat an eyelash. And don't even get me started on TaskRabbit's customer service – or lack thereof. When I reached out for assistance after yet another cancellation, I was met with nothing but indifference and excuses. It's clear they have no interest in actually helping their customers or holding their so-called "taskers" accountable. TaskRabbit's motto should be "We'll be there for you... until we're not." Save yourself the headache and steer clear of this sham of a service. There are plenty of other platforms out there that actually value their customers' time and deserve their hard-earned money. TaskRabbit isn't one of them..Version: 7.39.1
✓ Totally unreliable peopleBooked a job - person told me he was coming then an hour before the job got this “ …., xhad a conflict and will not be able to complete the job.” The person obviously had a better paying job so dropped mine an hour before he was due and this was needed to be completed today . There should be an option to give a review on that person if they just drop people but there isn’t if they cancel ..Version: 6.49.0
✓ Cleaner positionI have private clients and thought I could find more through this app. When I arrived, the first customer I got on task rabbit expected more than what was possible for one professional cleaner to do in only two hours and I made sure to tell her that it was not possible for the amount of cleaning that was needed for her space. I worked hard and did the most I could in the specific time she told me I could be there. She also was under the impression that I had “rescheduled” my appointment because task rabbit makes it seem like the client can book a time for your services before you, as the worker, even gets the request. I had a job the same day she requested and shared that before accepting her booking. But like I said, task rabbit makes the client feel like they have already booked you before the booking is even sent to the cleaner, so she was under the impression that I had “canceled” her booking. She then proceeded to not pay the app, so I had to wait almost four weeks to receive my payment for that job while getting a lot of unprofessional emails from task rabbit regarding why I hadn’t received my pay yet. Please do not waste 20$ applying for this job. Use any other form in order to get yourself clients..Version: 6.6.1
✓ Horrible Experience- ****DO NOT USE****My tasker James M canceled at the last minute the morning after I spent the weekend making sure that everything was here and ready for his arrival this morning. I booked the appointment four days ago and thought everything was lined up and ready to go. I even had received several text alerts from James on Friday asking me questions about the various jobs that I need to have done so I thought if there was any other questions or issues, I would have received a text alert this morning, but instead he emailed me asking for directions, and when I didn’t respond within 15 minutes, he canceled the entire job. Please note that the appointment was for 9:30am this morning and he canceled at 8:45 so there was more than enough time for me to still respond and get back to him with the directions, plus I had booked him for 2 to 3 hours, so there was more than enough time for him to still get here. The experience and the service is just INEXCUSABLE!!! Save yourself the Hassle and frustration and hire a contractor the normal way..Version: 6.12.0
✓ Technical Issues + Unresponsive Tasker left me scrambling on my wedding dayI booked a tasker to help transport and set up chairs/decorations for our small wedding ceremony. From the beginning, my tasker was super unresponsive. Then there were technical issues with the app which caused the tasker not to get a notification about my request, in spite of the fact that on my end, the request showed as received. Not sure if this is some kind of software bug, but long story short, we needed the tasker at 2:30 and couldnt get the issue resolved until after 1, by which time, the tasker had stopped responding to my messages all together and left us scrambling. Additionally, there were no other taskers available in our area on such short notice. Husband and MIL ended up setting up everything themselves and as a result, our wedding was late and everyone had to spend the afternoon scrambling (as they of course had to go home, shower and change before the ceremony after setting up chairs). Bottom line, this app may be okay for getting someone to help out with some random task that can be done whenever (like raking leaves) but if you need help with something that requires help at a specific time (like event set up or moving) id say this app is a hard pass. Im extremely disappointed and will definitely never use this app again..Version: 6.9.0
✓ Stay away - they employee amateurs and don’t have any customer supportI hired a tasker to help mount a £500 mirror on July 21st. The tasker almost immediately broke the mirror he was trying to mount, left my house saying to contact task rabbit. The tasker has reached out too telling them he broke the mirror so it’s a plain vanilla open and shut case. I contacted them immediately, filled out a form and have heard nothing from them in 15 business days, or 20 calendar days. There is no number to reach anyone or not an email or chat or anything. Incredibly disappointing and frustrating. They obviously do not care about customers whatsoever..Version: 6.7.0
✓ Taskers are very unreliableUnfortunately I had multiple taskers cancel the day of the scheduled appointment. The service is too unreliable and after a last minute cancellation you are not able to leave a review on the taskers profile..Version: 7.22.0
✓ Mind numbing bad iOS developersI can’t even fathom the skillset of the iOS developers who built this app. Like did you go some Walmart and picked up a book to clear the interviews!?!? The app crashes in the middle of a support chat session. The app fails to send SMS codes, heck even the website is so effed up. Or did you guys just layoff all the good engineers and hired some no name devs to save cost? I’ve been trying to get in touch with the support via chat and it crashed 3 times. Three! I’m tired of giving money to Taskrabbit when it doesn’t know jack. You guys don’t deserve my business or anyone’s who value their time.Version: 7.22.0
✓ At least show the fees before invoicingThere was a 25 dollar fee I did not know would be added. This is deceitful..Version: 7.40.0
✓ Please fix the payment settings for iOSApple Pay doesn’t work Tried to add a credit card as payment and the postcode is mandatory but the keyboard is a number pad so I was unable to type letters. Tried to copy paste my postcode in as I couldn’t type it, the whole app crashed presumably because it was expecting numbers only. Please fix this as I think the app concept is very good and I want to use it!.Version: 7.8.0
✓ Can’t activate my accountWorked for this company as reliable Tasker for couple months. Just got a bad review from a untruthful customer.Speak to customer services and they didn’t help me or reactivate my account at all.Version: 7.36.0
✓ Uses notifications to send spamTaskRabbit used a phone notification to send me a link to a pancake recipe. (It has a setting to disable “promotional” notifications, but clearly that setting doesn’t seem to work, or isn’t respected.) Enabling notifications on an app requires a certain level of trust - you trust that a company isn’t going to abuse that privilege. So it’s a problem for me when an app which requires notifications to work, like TaskRabbit does, abuses that trust to send me advertising. I know there are bigger problems in the world, but this sorta thing is pretty annoying. If they do it again I’m just going to delete the app and stop using the service. Shrug emoji!.Version: 6.2.1
✓ I can no longer pick taskers of my choiceI was trying to book an assembly request in SF a few days in advance, but I was unable to select a tasker that I’ve used before. I thought they may be unavailable, but then I remembered they sent me a direct link to their profile. Once I clicked on the link it showed me that they were actually available for that timeframe I initially selected, which was contrary to what was displayed in the app. So needless to say I booked my preferred tasker for the assembly project. Once they had completed the project, I asked them why I was unable to select them in the app. They informed me that Taskrabbit change their algorithm to prioritize taskers based on the location of the cities where they reside, instead of all the taskers that service the area. They also mention that they have been getting less work as a result of this update. I noticed during the checkout process that Taskrabbit was willing to recommend less experienced taskers with lower ratings, instead of my preferred tasker of choice. This seems unfair to both customers and taskers alike. It forces mediocrity on the customers while taking work away from quality taskers. Taskrabbit should really provide customers with a better selection of taskers that provide a higher standard of service and not penalize taskers just because of their proximity to the service location. I hope that they will take my feedback seriously and not continue to peddle such mediocrity..Version: 6.15.0
✓ Been trying to sign up for daysSomething wrong wouldn’t let me in !! Any help ??.Version: 7.34.0
✓ Disappointing rip-off that rewards bad workersThis app has some truly terrible workers who will do the worst job ever and even if you dispute it, they’ll still get your money. I’ve used this app in 3 different states and most of the people on here do a poor job (despite charging A LOT) and just do them as fast and as sloppy as possible, resulting in poor work. Task rabbit is always on the side of the Tasker and NEVER on the side of the consumer. I’m doing really hard work in my daily life and if I was as sloppy as the men on here, I’d be fired from my job right away. And people don’t rate them correctly. They’ll write a tear-down criticism while giving 5 stars, which is cowardly on the part of the consumers. People pleasers who are afraid to be honest are making this app sound way better than it is by giving good ratings yet writing tons of criticism in the description, which makes zero sense. The only good worker I had in here was a kind man from Ghana, a fellow immigrant like me. The entitled white guys on here have male fragility and get angry when I ask them to be more careful when moving fragile objects. Their huge egos, blatant disrespect and misogyny are offensive and revolting, and their work ethic is nonexistent..Version: 6.29.0
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