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AutoZone - Auto Parts & Repair App Complaints & User Negative Comments 2024
AutoZone - Auto Parts & Repair app received 26 complaints, negative comments and reviews by users. Have you ever had a bad experience using AutoZone - Auto Parts & Repair? Can you share your negative thoughts about autozone - auto parts & repair?
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AutoZone - Auto Parts & Repair for Negative User Reviews
✓ Massive issue with pickup/shipping locationWithin the cart it seems like everything in your order is going to be sent to the same location. I even ensured everything in my order was in stock at my local store; however, after you check out, the app randomly decides where to send some of your items after the fact. Last week I ordered a few items all in stock at my local store, for some reason just the fuel filter was sent for pickup at a farther store. Which when I showed up to pick up the order at the local store, they had in stock and I bought it there. This week I ordered a sparkplug and accessories, for some reason the app decides to ship the anti-seize and dielectric grease I ordered with it to one of my shipping addresses in another state… despite it being in stock at my local store along with the other items..Version: 23.10
✓ Next Day Shipping, more like we don’t know when it’ll shipNeeded a new alternator for my car. My car was dead so, ordering it online was my only option. Upon opening the APP, the first thing they advertise is 20% off Next Day Shipping…. Well, here I am, 2 days AFTER I ordered it and STILL no alternator and STILL not shipped. This is ridiculous and I will never order anything online with them again. So, if you need a part and it’s urgent, you’re better off going through some other company because if you use Autozone, you may as well lay down, put your feet up and have a few drinks because you’ll be waiting a while.Version: 3.4.0
✓ Years later STILL a terrible app.I always end up having to call my local store to check for products and prices. Can’t look up a specific product by searching brand name, all you get is choice of categories, and products i saw at the store earlier today are simply not to be found by way of the app in any of the category choices. Don’t use this app to order for either delivery or for pickup from your local store, you’ll pay way more than if you just go to the same store and buy it. A $2.24 drain plug gasket was only 99cents at the store, other gaskets I’ve searched here were also 40% cheaper in store..Version: 2.11.1
✓ Why wouldn’t there be a receipt?I deleted my email thinking that the information in the app about my online order would be enough. Well no it wasn’t. I ordered the wrong part the first time. I tried to cancel the order and couldn’t find a way to do so. So I ordered the correct part. I figured that I could return it later. When I took it to the store to return it. I had no receipt. There wasn’t one on the app or in the box with my parts. I’ve learned my lesson. But you really should fix this problem..Version: 3.6.0
✓ The ironyEach time I’ve attempted to use the app to order parts intended to solve an unexpected mechanical issue, an unexpected digital one occurs. The cart seems to automatically adjust its own item quantity, and I’ve even experienced automatically canceled orders that I was only informed of after calling the support number once my parts hadn’t arrived. I’m grateful to have access to parts needed to solve problems and that I’ve been able to eventually speak with someone to resolve the issues that occur during my commerce but; having an app with so many bugs that it requires customers to call in anyway, defeats the purpose of having an app at all. Refinement is better than perfection and I hope things can be smoothed out in the future for other customers..Version: 24.1
✓ No military discount on online ordersWhy no military discount on online orders. Name and phone number are in your system when I buy in the store. I would have bought this item in the store if available, but since you don’t have it and force me to order online then you won’t give the military discount. I’m a retired soldier all the time, not just when I’m standing in front of the cash register. With that said; I do thank you for providing any military discount at all, I now it’s not a right and provided only by the generosity of Autozone..Version: 23.8
✓ Really?????Trying to buy some simple trailer tail light lens. After entering description three different way I was going to give up but kept scrolling and scrolling and scrolling and found them. 3 pack mind you only $3.99! That’s the deal!!! But wait checking out the price was almost $10 what happened? Check the shipping cost and it defaulted to express delivery!!! If I wanted express I’d drive to my local Auto Zone and pick them up!!!! Shame on you Auto Zone for trying to upsell me. Going to have to earn back my trust..Version: 23.10
✓ I'll never shop at Autozone againI'm in the process of improving my 1999 Dodge Ram 1500. Autozone was my go to parts store. Brakes, water pump, hoses, belts, bulbs, tools, electrical parts and many fluids, were all purchased there. I earned two $20 credits over the last year. One I used on my front brake rebuild. The other, which I earned in May, was going to used on rebuilding the rear brakes. On 9-2-19 I checked my account and find I have zero credits available. Before the credits were good for a year. Now they expire after 3 months. I wasn't notified of any changes to my account. My 20 bucks just disappeared, as I have from your store. This review is aimed for corporate headquarters. I always received excellent service at the store..Version: 2.13.0
✓ Not as good as websiteIt’s better to go to see the website. I can see nearest store, I can track my rewards, and I can add my vehicles. I would say the best feature is you can scan products in store and learn a little more than the tag in store. Searching for products not great at all. I search “ Valvoline” it returned no results. I searched “ engine oil” and then it return with results similar to using the products tab. I can go to the tab of products and then narrow down what I want but seems like extra work. Also the app doesn’t show any saving, bundles, promotions that they have available. Again the website seems to make more sense..Version: 2.12.0
✓ Discounts never attainableApp works well. Like your products. Also well stocked on most items. But prices are always higher than elsewhere and the discounts never seem to be able to be applied. For some reason there’s always something in the cart that keeps it from ever being applied. Also, I’ve spent a few hundred over the past two months, yet the rewards never come through. The public ends up, interpreting these things to be nothing more than a gimmick in the end. Some things to consider, Honest Horse-trader.Version: 22.7
✓ So difficult to useThe app and their online website do not correlate or work in unison. There are items that say you can ship them on one but not the other. Their coupons won’t work if ALL items don’t qualify. You enter your VIN and it doesn’t correlate to the specific products for your vehicle- only the year and make (parts can vary by date of manufacture). Some items not specific to a vehicle cannot be searched easily. It’s NOT user friendly, doesn’t make ordering easy and local deals and ads cannot be looked at- only on the website..Version: 2.15.0
✓ App is ok, but needs featuresNeed the ability to buy online, and pickup in store by another person. When we tried to pickup in store with another person, who had the order on their phone and the pickup barcode in their Apple wallet, they were told that they needed to show the credit card used for the purchase. It was purchased via PayPal. There is no credit card. The only option was to contact customer service and cancel the order. BIG miss on this feature and a policy that contradicts their own app: PayPal to purchase, but need credit card to pickup..Version: 2.11.1
✓ GarbageThis app does not allow you to checkout with visa/Mastercard. I used the app 5 days ago to order $400 in parts for my broke down truck. I wanted to do same day delivery as I don’t have a car to go pick them up. There was an error message during checkout and it took the $400 from my checking account, but did not complete the order. Now I have an incomplete order, no parts, and no $400 to fix my car. This app is a complete waste, it is trash. And since the app is trash, autozone has lost a 20 plus year customer. I will never use autozone again for even an air freshener..Version: 23.2.1
✓ The app won’t do anythingI downloaded this app to get a better experience than buying online on safari. That was a mistake, because, as soon as I opened the app it started having issues. It takes like a full minute and a half to load things, so I closed the app, went to my mobile network rather than Wi-Fi, tried multiple different things but nothing is working. I have a few items in my cart and I’ve been trying to load the cart for like 10 minutes now. What a waste of time, you think for a multibillionaire company they would have an app that actually works.Version: 24.1
✓ Bad experience to worstI was sent wrong items. items didn’t come in the mail. I was told why don’t I do in store pick up but during a pandemic the purpose of ordering online was not to go to the store. still waiting on items after ordering a month ago. items that were sent through Fedex over two weeks ago (tracking last said, Ohio)I’m now told the order was canceled because they didn’t have the part. I’m still waiting on items to be replaced because they were missing. stay away from the stores because all you get is rude people who walk away from you and don’t finish ur transaction, walking away to deal with other customers in the middle of your transactions. Employees that know nothing about cars. The app is worthless. Total bad experience and it’s not even over for me I’m out money for missing things that they’re not replacing I’m out time because I had to go to stores and return all these wrong parts..Version: 3.1.0
✓ Would have been 5 starsSo it took sev times to get the order to even process the problem was I was using my phone shopping for stuff for my mother in law’s car using her card and I had to go back and change everything to her name exc the shipping address. Then after all that I wake up to read that the order got canceled cuz they didn’t have one of the parts?!?! Why list it as next day delivery if you don’t even have it. So I tried again just now just in case it was a fluke. Will update after order is complete..Version: 3.3.0
✓ Don’t order online!The app will let you order online for ship-to-home, but after they take your money they leave you hanging. The “order details” page doesn’t tell you anything, you only get an order number and a dollar amount. No item names, much less any details or quantity, no shipment tracking number, and no links to the help menu if there is a problem. It does work to search your local stores inventory, but that’s about it. Changing stores works and updates the inventory when you go back to the “shop” page, but it isn’t the most intuitive..Version: 2.17.2
✓ No LoyaltyI have been shopping at 86 Boston St AutoZone since I have been old enough to drive. I get my fluids there my parts myAccessories even my batteries!!! In the last 6 weeks I have spent probably $1500. Some of the tools I bought have already broken, they have sold me the wrong parts and I’ve had to walk back only to be given an attitude and rudeness over a receipt. The people that work there do not know much about cars or the things they sell. I hear “I don’t know” from the employees more than from my 3yo. So today I am broke I get paid tomorrow and after calling and being told they had a part yesterday I walked the 3 miles there to be told “we don’t carry that” I asked who the hell told me it was there over the phone?! “Oh me! He says. I didn’t look I assumed we carried it.” Excuse me??? You made me walk 6 miles because you didn’t want to look in the computer?!. Today I needed to press a ball joint. He told me even to use the tool in house I had to pay $120 plus $7 after all the money I spent and what happened yesterday. He’s standing right next to the guy that won’t let me use the tool. They also refused to give me my core refund for an axle I literally bought from them. I’m done I can have an better experience at a junk yard. I have given them so many chances and i still haven’t heard back from corporate on the matters. AutoZone is a joke and will never get another dime out of me. I’d rather spend the extra money at Oreillys.Version: 2.17.1
✓ Slow. Very slow.I do a fair amount of online purchasing with businesses that have brick and mortar locations, it’s usually faster than physically going to the store, finding the item and paying for it. With most retailers the process is relatively fast and therefore an obvious time saving option. AutoZone is an exception. Went there to make a purchase-motor oil-couldn’t find it on the shelf, the (under)staff was occupied so I purchased several items I needed for the job, went online the following morning to the AZ mobile app, ordered the oil from the store I’d visited the previous night-the mobile app listed it as ‘in stock’ and waited. Got an email acknowledgement of the order almost immediately with all of the items listed correctly, that was 12 hours ago and since they close at 9pm-it’s past 830 now-doesn’t look like it’s going to happen in a 24 hour time frame, which based on my experiences with other retailers is ridiculous. Definitely will be looking to avoid doing online business with these guys in the future..Version: 23.9
✓ Member discounts lackingSimply put, I’d shop here much more if the member discounts and benefits were better. Kind of ridiculous that you can’t use any rewards on in store pick up or same day delivery purchases. That singular point is the reason that I only shop here when Advanced doesn’t have something that I’m able to find here. If Auto Zone wants loyal customers that are working on different vehicles several times a week, then they need to take a page out of Advance Auto‘s book when it comes to rewarding members. They do a better job at making their members feel appreciated for the return business..Version: 24.1
✓ App has serious functionality issuesI suspect this app will be nice for ordering parts, or even just looking them up, however there are some issues with a couple features in the app which I noticed within the first two minutes: 1. A pop up opened asking me to sign up for auto zone rewards and link the accounts. I attempted to do this, however after entering information, when you click the sign up button, literally nothing happens. It just stays on that screen and you don’t get an email or anything. 2. The TSB list for specific vehicles is a nice feature that I’d like to use, however all it does is show you the name of the TSB, when you attempt to click on one literally nothing happens, it doesn’t show you any more details other than the name..Version: 2.9.2
✓ Does not show the right productsInterface appearance isn't bad; not the best, but would be worth 4* - if it worked. I tried looking for a battery for my car (2018 Subaru base trim of my model). It showed me options "For your car" - which were either Specialty batteries (just want to look at battery prices; don't need Specialty), or were truck batteries that the app says don't fit my car. Yes: it showed me batteries "For my car" that are explicitly NOT for my car. That's a waste of my time, and that's the kind of shoddy programming that is sending me to other companies. There's no lack of competition in this space; use one of the many, many other options so that you can actually get what you need..Version: 2.9.2
✓ App is good except checkout.Standard app, let’s you search, good filtering options, going back and forth when searching is fine but checkout seems to always be an issue. I’ve since learned my card with a middle initial can’t be used because there’s nowhere to enter a middle initial during checkout. This is a non issue in other apps that only have first and last name but whatever verification process Autozone uses says to check billing info. Also a pain to have to enter in a new card every time. So now I just use PayPal. If I could save the payment info and/or use the card I wanted I would bump this up to 4 stars..Version: 3.0.1
✓ Misleading and deceptiveWell, I guess the only place that I can start is a lot of your stuff is overpriced. I find a lot of your products, cheaper or products that I can’t even find it all on AmazonThen I can’t activate reward points on orders for next day delivery or pick up that’s kind of ridiculous and then another thing the promo codes can only be used for at home deliveries kind of ridiculous I prefer to go out and get my stuff myself with an in-store pick up and I can’t get a discount bogus f Not to mention all yesterday I couldn’t use the app on either one of my phones because it was having technical difficulties.Version: 23.3
✓ Promo codes don’t work and won’t honor discounts at storeTrying to buy two front rotors (like most people typically do, buy in pairs) but as soon as I add second rotor it says SUMMERPROMO does not work. So frustrating! This happens so often with promo codes where they don’t work correctly. These online only discounts also take business/sales away from my local AutoZone. Why do you force us to wait three days for parts by having items delivered to our front door wasting time and cost to have FedEx deliver when the parts are sitting on a shelf at the store 1 Mile away from me? Treat you local employees and the customer better and do the right thing..Version: 23.7
✓ Update no improvementUpdate- received an email asking for the details of my order so that they could *help* fix the issue but it’s now been a week well six days but close enough and NOTHING this company used to care it’s sad to see them sellout I was actually told on the phone with customer disservice that I could not speak to a supervisor or anyone in billing unless I purchased the same part for the 3rd!!! 3rd!! Time at 153$ for the part it is not exactly chump change well still waiting if they decide to reach out I’ll update I ordered 4 parts at once three came in the mail when I called I was told there was a “billing problem” but they were all purchased together and they took the entirety of it out of my account so they told me to reorder which I did only to wait three days and the night before the part was supposed to come I received an email that my part was supposed to be delivered that my order was now canceled with no reason given however they took the money out for a second time and I have not even received a reimbursement for the first part 315$ and I cannot complete my work on my truck.Version: 3.8.0
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