2.18683 star

Total 81 Negative Reviews

LA Fitness Mobile App Complaints & User Negative Comments 2024

LA Fitness Mobile app received 81 complaints, negative comments and reviews by users. Have you ever had a bad experience using LA Fitness Mobile? Can you share your negative thoughts about la fitness mobile?

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LA Fitness Mobile for Negative User Reviews

Ok but still needs improvementsThe app has come a long way. Some suggestions: - have club hours on the app and keep them updated - have notifications specific to your club eg. If the pool is closed notify us via the app. I shouldn’t have to get to the pool door to find out - Apple Watch compatibility - ability to report cleanliness and maintenance issues - real time capacity estimation so you can decide if you want to go now or later when it’s less busy (like Google estimates).Version: 4.3.7

Too slowThis app functions way too slowly. It’s maddening. Needs fixing..Version: 4.2.9

Needs more time/investment put into itIt’s a great feature to not have to carry around your membership card and just scan via your phone. Also being able to stay up to date on class schedules is nice, but the app itself is quite buggy and a lot of time pressing on a certain drop down doesn’t work or it’ll close the app down after trying multiple times. A big company like this should consider this a long term investment and put more effort into the app, there’s a lot of potential not being taken into consideration..Version: 4.0.8

Slow and somehow annoying?I have been going to LA Fitness for a few years now and I’ve had this app since I started. I didn’t care enough previously to leave a review, but I went to the gym 4 hours ago and since then I’ve gotten 6 notifications asking me to review my visit. Too bad the app doesn’t work well enough to actually let me do that, even just to get the notifications to stop. Outside of that, every time I open the app it tells me I have a message only for there to not actually be any messages. The app is also super slow to respond and I don’t have any use for it outside of checking into the gym when I get there. Fix the bugs, make it more responsive and user friendly..Version: 4.3.3

Worst Support, Worst CompanyWhy do I need to download a mobile app and adjust my phone’s settings just to get into a gym? It’s beyond ridiculous. Let me save you some trouble if you’re considering membership to this gym. Don’t do it. LA Fitness literally has the worst customer support I’ve ever dealt with. I’ve emailed and called so many times and no response. They do everything they can to not talk to you. At my physical gym, I get attitude from the kids behind the check-in counter because I give my number to enter the gym rather than use the mobile app. They seem incredibly put out by entering a few numbers into the computer and because I took them away from their social media for ten seconds. Did it ever occur to you people that some use company phones and aren’t allowed to download apps onto them? What then, LA Fitness?! Total garbage company. Go with YouFit…they care..Version: 4.2.5

Ugly and inconvenientUgly and very non-intuitive UI. Lots of work to be done to make it just ok.Version: 4.3.7

STOP with the app stuff...use the member CARDSThis app does not work well and even tries to blame my internet which is high speed xfinity and full bars. I know for sure my internet was not the problem because I was on the phone with an employee at my nearest la fitness and they just apologized for my account not being created and said just to come in. The message I got was “invalid membership or session has timed out” No my membership is definitely valid. Why is session timing out I did the application quickly? My internet is fast and reliable and my membership has been paid since before covid. Anyways, great place/gym I love it actually...but horrible app. Needs work sorry to say..Version: 4.1.4

Don’t buy a new phone everBroke my phone this weekend, bought a new one. Went to open my membership card, and got an error saying it’s active on another device. The message said “visit the club to activate this device”, but the guy at the counter says he has no way to do that. So now I have to check in with my phone number forever. Tip: tons of other services can say “hey, this thing is active on another device. Do you want to remove it and add to this one?”.Version: 4.3.2

Second reviewLA Fitness has a good check in process; you can use your mobile device or your card and phone number although I think phone number are begin phase out. The gym equipment can be better and better organized. For example the weight room should be on ground level so you don’t hear the dropping of the weight over your head. Running and abs work out machine should be on the upper level. Particularly at the Bundy location. The shower title could use some maintenance work, but the water pressure is awesome. The perks in the women locker room is having the sunna next to the shower and the space of the women locker room is great. I always see a parking attendant and maintenance personal around cleaning and fixing things, so a little upgrade to help the cleaning appearance to the overall environment is needed because no matter how good you clean if you don’t upgrade title and flooring everything will look & feel old..Version: 4.3.3

It's getting betterHere are the problems. 1. The home button. It should be on the bottom right. Some of us have large iphones and when we're checking in, we want to get to the home page so that we could click on the membership card and check in. The way it is now, the home button only appears on the top right if you're more than one page away. It's a waste of time to pull up the app only to find out that you're not on the front page and the inconveniently placed button is not existent and you now have to use your other hand in order to press back so that you could get to your membership card. 2. Instructor photos are missing. I'm in South Bay CA and NONE of the class instructors have their photos up. The trainers have their photos, members have photos, management has their photos. However, the lack of photos for the class instructors really makes me feel like LA Fitness doesn't give a huge crap about the user experience..Version: 3.6.2

Lazy AppThis is a lazy app that was just put together for the sake of having an app… simple things like showing the gym locations open/close times are nowhere to be found. The other times it’s just slow and glitchy. Very boring looking app and not representative of a gym franchise that makes millions every year just of memberships alone..Version: 4.3.7

Rate Your VisitThis annoying app keeps asking me to rate my visit after EVERY gym session and there is no way to turn off this notification specifically. I use the location services to give me notification to scan my QR. When I turn off all notifications is also turns off the location notification. Even worse, when I decided I’m actually going to rate my visit there was no way to do so and it takes you to a blank message notification in app. The interface is buggy and outdated. Half of the stuff doesn’t work. Can’t even get up-yo-date times for a specifically gym locations. When I use the VIP guest feature I still have to bring in a physical piece of paper to scan. This app is complete 🗑. Do better..Version: 4.3.3

Wallet app support is mandatoryYou know what will get people to not want to go to the gym and thus cancel their membership, inconveniences. This app provides no value aside from scanning in, but it can’t even do that effectively due to how slow the app is. Supporting apple wallet would entirely fix this issue..Version: 4.4.4

Bad app.Very slow on oepning I have to push on the membership multiple times to work and show the QR code which is a silly way to sign in to the gym Should have a wallet card for easy access This has one explanation , no update or any kind of maintenance to this app..Version: 4.3.9

Development Needed | Apple walletI can ignore all the App's problems and flaws, but can't accept non integration with Apple Wallet to generate a Card.Version: 4.3.1

Questionable decisions…I’m currently an LA Fitness staff member as a side job and I have some experience in Front End development and design, and my overall experience with it as well as the members I check in has been okay before this recent overhaul, it wasn’t perfect but it did the job. However with this recent overhaul, I just want to know who thought it was a great idea to put the “view membership card” link, the most used feature to check in, to the very bottom of the dropdown menu?? With the next update, PLEASE put that into the front page, it has zero reason to be where it is right now. Or just do another overhaul because right now, the application is not user-friendly..Version: 4.4.3

Fix the app.The app has crashed everyday when it’s time to book. I’m sat right beside my router to “have the best connection” and it doesn’t even matter, “site is too busy”, then when it finally loads all the reservations are gone. How can you treat every single one of your customers this badly?.Version: 4.2.2

0 rateYour app need update, i want to cancel my membership.Version: 4.2.7

Horrible AppThis is by far the ugliest and most non user friendly app I’ve ever used. The home page is an absolute disaster and looks like something that was created in the 80s. It’s a mess and is so difficult to understand. There are ads that take up 40% of the screen and everything else is smooshed to the bottom screen. All the buttons are different sizes and hurts my eyes. I have no idea how to reserve a spot for classes offered at my location. It only lets me favorite the workout or add it to my calendar. I just don’t get it!! I’ve been to lesser known gyms that have created fantastic apps. For a massive company like LA fit to allow this monstrosity to go public is shameful!! Whoever designed this needs to be replaced asap cause this is the WORST app design I’ve ever seen..Version: 4.3.9

Bad app good gymI like the gym but the app is horrible. Hard to navigate and useless explanations. With covid I would’ve thought there would be an update..Version: 4.2.9

Needs an update BADWith the new covid booking space there’s been a lot more traffic on the app. I understand that, but it has become impossible to book a time. For the past 3 days the app has crashed as booking opens up and it’s frustrating. I understand there’s gonna be issues with booking due to the limited spots, but the app not working and crashing is unacceptable. Every single other gym booking service is substantially better than this, and a lot of people are fed up. Fix this!.Version: 4.2.2

Disappointing appThe most frustrating app. Super slow. You need to improve your server if you know tons of people are trying to book at the same time . I have to reserve two days prior(I’m ok with that) but spending 20 min loading the app to get the schedules is ridiculous and guess what ,all is gone! No spots available! I’m a new member probably canceling her membership pretty soon ..Version: 4.2.2

So many issues...If all you want is to check in via your phone, this works...sometimes. Over the past week there were two days where my checkin did not appear on my calendar of visits and it shows I did not attend the gym, so it’s hit or miss for even this basic function. - the user interface is convoluted and unnecessarily difficult - searching for your location is a laborious process (clicking into a map, zooming in, trying not to tap on your own location icon if you happen to be at the gym while doing this) - you cannot see your gym’s hours of operation for the week, only for that day - it’s ugly (I am a designer, so this might not bother you) and looks like it was designed by engineers who just had a list of features that needed to be coded Again, if all you want is to not carry a card, this can work, but it’s not consistent even for that function, so don’t expect much..Version: 3.8.3

Total garbageThe only thing that consistently works on this app for me is the membership card. The link to reserve a trainer is a truly a hit or miss affair. Sometimes the app will work the first time you click the link, sometimes the app won’t respond until you click it several times then multiple reservation screens open up. Other times the trainer reserve link won’t open at all. I find really quite annoying that a company as big as LA Fitness can’t find the time to fix such a simple problem especially when there’s a lot of other people complaining about the exact same issue, whether it be for their spin class or when they’re trying to reserve a trainer. Get your crap together LA Fitness..Version: 3.6.9

Interface needs a refreshIt does what it’s intended for (checking in, tracking workouts, viewing classes) but the app really needs to be updated, it looks like it’s still in beta..Version: 4.4.2

Messages glitch …Latest version has a glitch with messages. Icon says I have a message but nothing in messages folder. Happens after each visit to a club..Version: 4.3.3

Check-ins don’t always logIt would be nice if a check-in would be logged even if you’re not connected to wi-fi or data. I scanned my barcode without wifi and it didn’t log the check-in on the calendar..Version: 4.4.0

Appointments disappearI reserved an appointment on Sunday for Monday morning. Came to the club, scanned my phone, the system reported that I don’t have an appointment!!! Even though I got a message “proceed to the club”!!!.Version: 4.2.1

Waste of timeWorst app in a history of mankind..Version: 4.4.4

Personal training scam! Beware !Personal training scam! Beware ! Please do not buy personal training at LA fitness. They just enroll you in contract for 1 year, tell you all good things initially, tell you if it doesn’t work we will talk and make things right but none of them are responsible. Even though due to sickness or trainer not show up there is no option to carry forward the unused session to next month. When enroll membership they said they will freeze the account if any emergency situation and now they are telling they is no option to freeze the account and that’s a trap. I have surgery and now no way to freeze and simply they taking money and no way to carry forward the sessions as well. It’s just a trap, please don’t fall for it. I wrote this review as I was fed up and they signed me up by saying all nice things but actually, it’s all trap..Version: 4.3.3

Apple wallet?Where is the apple wallet support this app looks like it’s circa 2010 it’s slow and inconvenient would rather just get a physical pass so I can create my own apple wallet pass but can’t do that anymore. Ridiculous..Version: 4.2.9

A poorly made app with poor support for iPhone featuresI mainly use this app to access my membership card for when I need to scan into the gym. But wow is this app annoying to use. First of all it’s insanely slow. It takes at least a minute just to open the page and bring up the virtual member card. So I always have to remember to load the app when I first get out of the car as I start walking to the gym to give it enough time to bring up the card so I’m not awkwardly standing at the desk waiting for my phone to load it first. Second, there’s no reason why the member card itself should not be compatible with Apple wallet. It would be so so so much better if the card had wallet support where I can just quickly bring it up there instead of having to wait for this horrendous app to open first. Please add this support soon..Version: 4.4.0

No Apple Wallet integrationIt’s 2023. I can’t believe this app doesn’t have Apple Wallet integration. For people who just show their membership, this app doesn’t make sense..Version: 4.3.9

App is… fineApp works well enough. Would be better with Apple Wallet support. I’d like to come to the gym with just my watch and headphones. Ability to check like that would improve the experience dramatically..Version: 4.3.3

Just bad…UI belongs to the first century B.C The time is incorrect. I am in Toronto and when I enter the club at 5:00 PM for example, it logs the time as 2:21 PM. The contactless entry is so useless because you would have to scan your barcode when you enter the club. There are a couple of other bugs but I don’t have time to write about them. All I want to say is it’s a shame for such a big business not to have an up-to-date reliable app..Version: 4.2.7

Spend some money you losersChange your piece of garbage app..Version: 4.2.2

This app needs an update and one that actually worksThe latest update for this app was to fix gps bugs when in actuality it made it worse. I can not put my club in when it was there previously before the update. Now I can’t put a location in at all which makes it impossible to setup my personal training sessions or even reserve a class. I have to text my trainer to have him setup my sessions. What’s the point in having the app in the first place if it doesn’t work! It’s even worse that I can’t delete it because if I do I won’t have my tag to get in the gym! This is so backwards and stupid either fix it or do away with it! Give members more options for the things we need and for the money we pay in memberships and personal training if your app doesn’t work!.Version: 3.8.9

App could be betterWould be great if I could see my workout frequency/history on the app.Version: 4.2.9

Seriously please fix this app.I have tried to book a reservation for the past 2 weeks and have felt nothing but anger and stress every time I open the app. I am paying a lot of money to go to this gym, yet the last time I went was over 3 weeks ago because the app NEVER works, and the spots go within seconds. Please listen to your customers and do something about this. It is completely unfair and irritating to deal with this every single day..Version: 4.2.2

Not too goodAs a person who just goes to LA fitness to workout and not for any classes or to use any of the other activities I can say that this app is far from good. The app is always glitching. Every time, when i’m about to check in, the app takes its time to start up. The worst part is that when it does start up, it takes even longer to open the membership card. I tap once, nothing happens, i tap twice, still nothing, so I start tapping quickly because I need to check in since i’m not the only one in line and its got to move. The app opens a new window for every time I tapped, as it loads up the membership scan information. This makes it so it takes more time for me and the others waiting in line to just go and workout. I only use this app to get in the gym, there’s no reason for it to malfunction as much as it does..Version: 4.4.1

Won’t let me log inI went to front desk to switch over to my new phone, deleted the app and re downloaded but I still can’t access my membership!.Version: 4.2.9

TrashNo support for Apple Watch and no support for the wallet. Slow to open! My everyday headache!.Version: 4.3.7

ClutteredThe home page is cluttered and not super user friendly. There are too many things doing on, and the only contrast there are the gray lines. Also the icons in the boxes should be bigger. It’s hard to quickly distinguish which button I’m supposed to press to check-in when I have to read half the buttons. I feel like that should be the most prominent thing. It’s also a bit slow to open the membership card. I tend to open it in the parking lot so it has that 10-30 sec it takes me to get to the front desk for it to load. I like the information it has about each club in the area, but it could use some UX/UI TLC..Version: 4.3.7

Schedule view and filter suggestionsIt would be nice if the schedule already appears for your favorite club, instead having to select the location every time you are checking the schedule. Other suggestion is to add filters to schedule view, for example filtering to see only class in the evening, or early morning. Another minor suggestion: maybe would be easier seeing the membership card just going doing the first screen (down the buttons), without having to find/press any button..Version: 3.8.3

SwitchingApp is very slow and doesn’t load. When I do have time booked it will disappear later that day. Very frustrating, especially since I’m paying full price..Version: 4.2.1

All the parts are there, it just feels disjointedI just downloaded this app as I recently joined the gym. My job has ruined how I experience apps, so I feel inclined to give feedback. No offense meant to the app team- there’s probably a lot behind the scenes. The hamburger menu would be easier to access on the right side (but that’s my own preference)- and there should not be such a long list to scroll through when the side drawer opens up. Limit it to the main nav items, and make sub-items if needed. The landing screen looks unfinished with the boxes, and there’s no hierarchy so it’s taking some time for me to look through. It would also help if the icons were larger- or maybe if photos or illustrations were used instead. There’s a lot of strange interactions in the app, which makes the overall experience feel disjointed. Follow common patterns and best practices- and people will feel less lost using it. Now, as a user and gym member, I want to be able to open the app and dive in without having to read every little thing. I’d like to be able to navigate seamlessly, so I don’t get stuck on a page wondering if I something is supposed to function a certain way. Hope there’s some cool updates in the future!.Version: 4.4.2

Barely Usable / UI Looks About a Decade OldJust downloaded this app yesterday after starting my membership with LA Fitness. I’m a big believer in creating unique passwords for my digital accounts so after initially creating a weak password at the gym I went and home and used my password manager to create and store a password via my browser. Now the web app and this iOS app don’t recognize the new password. Furthermore, the pin I setup to access to iOS app also doesn’t work. Besides that the app looks atrocious. I’m not going to rail that hard on the app for that aspect because I essentially just need it to be a gym pass but it really does look terrible..Version: 4.2.7

Good for checking inI find the app easy to use for checking in. I like that it tells who the instructor is for the classes and lists substitutes when applicable. I have found that my check in days are not always showing up in the app. My biggest complaint is that I go to the same location every day. When I want to look up the class schedule for my location I have to choose it from a map or list. It should allow me to set a default location that comes up and shows the class list. When I want to see other locations is I could then see the map or list. Every time I want to see the class schedule I have to go through the map and pick my location..Version: 3.8.3

Whaaat? ........Downloaded this app; eokay, opened this app; eokay, tried to create a membership from this app; everything not okay. After putting in my key tag number and moving to the next page, an error message kept popping up informing me of my inability to create a proper password! Whaaat? Okay, according to the message, if I were to use a minimum of 6 characters, and a ‘-‘ or an ‘_’ or an ‘.’ or a ‘@‘ esbfine ...... Never happened. No matter what combination of 6 letters plus I tried, I was just not good enough at creating this mysteriously elusive password! So if anyone else is having this same goofy problem, this how I solved it: Go back to the App Store and locate the LA Fitness app, then tap on the ‘App Support’ button. This will take you to the LA Fitness website where you have the option to create an account right there. Do it. It works flawlessly. Once I did that, the app itself has proven to be stable. 1 star for now ..........Version: 3.6.1

Ugly appWhy is this app so ugly. Isn’t this company, with over 700 locations and almost $2 billion dollars in revenue able to afford a decent looking app? Did the CEO’s nephew make this app??? What’s going on?.Version: 4.2.8

Unwilling participantI am writing a review of this app because I'm avoiding emptying my dishwasher. Thanks app. I am using the app, however because I have no other way to get into my club. Some desktop website related glitch left me with a tag that wouldn't work. So I got a number written on a piece of paper transferring me the information of my true tag number which I would have to enter into this app if I wanted to gain access to the club again. So I am not using the app because it is a beautiful work of art free from bugs and with excellent graphic design. No. I am using this silly app because I have no other way to enter club pay to train at. I imagine I will be able to use the app but I write software for a living. The app could use an update. It's kind of disgusting but it works usually..Version: 3.6.0

Need to upgrade serversWhile its understandable that handling all the demand for booking is tough, having the app crash EVERY DAY because the servers can not handle the load is unacceptable for a company of this size. It takes 20 min for the servers to go back up and by that time all slots are gone, not sure how those people even manage to get through..Version: 4.2.2

Rubbish appRubbish app it’s very slow and Can’t recognize my location I can’t find my gym sham to you la fitness !.Version: 4.2.1

Needs a lot of workThis app has the most outdated UI choice and I think the menus should be revamped. 24 hour fitness has a much better UI and you should redo the whole app. It works for signing in but that's about it. Actually try to make. The UI better as d make it more user friendly. The competition gyms app is so much better and have 4 star reviews while this app has 2-3 which discredits people from going here. The website needs work too and I can even make a better website in a week than the one you have currently. Redo the UI of the app and website because it looks like an iOS 4 app..Version: 3.6.3

How is it this bad?I rarely have such scathing feedback for a mobile app, but this one has been consistently bad since I first used it in 2020. It has received no helpful updates; accessing my membership card is a hassle as it creates several pages inside of the app if I tap the Membership Card option, and the design makes little sense. Outsourcing the development of your application is fine, but ensure you at least revisit its functionality and relevance for its users. Product (if they exist) needs to take a closer look at this and make some small wins to improve performance and usability..Version: 4.3.7

Can’t update your account on thisThis app is no good to get into, to update your contract, to check your membership status, contact a LA Fitness support member, etc.. All it’s good for is for LA Fitness to scan your membership to get into the gym, nothing else!! Then when you call an actual gym member to ask for help they say that there’s nothing they can do to help you because there management is either busy or they’re gone for the day!! It’s a total scam to pay for working out at these LA Fitness locations that are always full to capacity!! Oh yeah they charge you for an annual fee on top of your monthly membership fees and they never mention that before you pay for a new membership!!.Version: 4.4.3

Reservation system is brokenLike many reviews already said, impossible to get a reservation, slow to update and refresh spots. sadly, with these useless, yet, strict governmental restrictions you can now only workout if you reserve a spot hours ahead. And since it is impossible to get a spot, it looks like LA Fitness is getting free money from me..Version: 4.2.2

Little weird?This app the only thing I can see is the schedule and my account my barcode the rest nothing I try to see my transaction but nothing I try to email the fitness but nothing works and I contact the fitness and they said I have to walk in or email them and I told them I email last week and they said to email again if not have to walk in but told them I can’t walk in cause I move to far away and there’s no LA fitness nearby and they said to email again since that day they didn’t reply back and they took my payment wow I don’t know What else to do I never showed up for 2 months and they still took my payment after I call and they gave me this poor answer 🤦🏽‍♀️.Version: 4.3.7

App and GymThe 1/5 stars is not for the app alone but for the fitness centers in the minneapolis area as well. Never have I ever seen such an underdeveloped app and out process from a company that has the ability to charge you upwards of $500 a year for a membership. It’s honestly hilarious that the only way to cancel is to mail in a piece of paper to them, from their own website, AND you have to provide your own stamp...and lets be real, the money isn’t the problem. Buying a stamp is annoying but it’s not impossible. The thing that really amazes me is that they don’t have any kind of online cancellation. What. So. Ever. And of course if you try it in the fitness centers they will hit you with every kind of sales pitch they have. To speak specially about the app, if I had a dollar for every time it crashed on me or just went into a spin cycle I’d be able to afford a years worth of a Lifetime membership...😂.Version: 3.7.2

Ugh - needs a lot of loveIt’s nice to have the ability to get into the club with my phone, but the class schedule for someone who juggles the center by my work and the center by my house is rough. I added favorite classes but it looks like it doesn’t actually do anything but highlight them in the list...I wish there was more integration with finding the nearest cycle, Zumba or Pilates course within a 5 mile radius, rather than having to go through each studio or each class type... Also, it’s not a very aesthetic app design, looks like a daycare center’s app, not a fitness studio...and that’s actually an insult to my center because my daycare’s app is actually quite nice. Will this app do the job? Yes. Do you have to download a different app to access the audio from the TVs in the center? Yes (why?! Make it integrated!) Will it win any awards? No..Version: 3.8.3

Studio ZoneIt disappeared! Want it back !.Version: 3.6.2

App constantly freezes upThe app works fine until it doesn’t, and then it completely stops being responsive. At least once a month, the personal training tab becomes non-responsive; clicking on it does nothing, and then minutes later the spinning “loading” wheel pops up and spins for up to 10 minutes, and doesn’t pull up the tab when it finishes. Logging out doesn’t resolve this, as when I put in my pin it shows that all 4 digits are entered, and does nothing for 5+ minutes; I just never get a pin accepted or wrong pin message. I frequently have to delete the app and remake an account. The personal training is literally why I have a (expensive) membership and to not be able to schedule appointments is enfuriating..Version: 3.8.9

This app might run on Window XPThis is one of the most poorly designed apps I’ve seen to date. When thinking about functionality, there should be 2 focuses. Barcode to get into the gym. Easily able to view class schedule. There are so many menus, subcategories that call all be merged and simplified. It takes so many clicks to get to something. Previously I would start opening the app in my car, so by the time I walked in the gym I could have the barcode ready. Only now it’s allowing access to jump to the barcode from the lock menu, when it should be compatible with the Wallet app. This app is hidden in a dark corner of my folder because I have no desire to open this app. Please let us change our pictures, it’s signed in as is, figure out another security system. Please update this for an app that’s running on current iPhones, not the iPhone 4..Version: 3.8.5

Workouts filling upThe concept is nice with Covid going on, but there should be a system in place to have more eligibility to book a time slot to work out. I have been on at 6pm every day since the launch of mobile app booking and have not been able to land a reservation at all. I had instances where I selected the time slot to work out (always very early in the day) and by the time the app loads, it says all reservations have been booked. I called to enquire and was notified that my connection needs to be “the best” in order to have a time slot confirmed. Do better please..Version: 4.2.2

Hidden feesDon’t buy membership here, a quick cash grab and robbery in a form of business. I got charged double of what I was promised. Once again do not buy membership here….Version: 4.4.4

App / Company need some overhaulIts great that the app asks for feedback after a visit but it is EXTREMELY limited.. 2 questions and they only allow for yes/no answers. Too broad. My home club is falling through the cracks on a number of issues... watered down soaps in the showers, guest issues, etc and with managers that are unprofessional it would be great to have somewhere to leave that feedback that was for corporate and not the location itself. Even in the app under contact us it says "due to staff shortages with emails / calls ... please speak to your home gym" like, what? Theres no motivation on the part of my home gym to fix their issues without a watch dog, the app should help bridge that..Version: 4.4.2

If only used as membership card - fine, otherwise not so greatPulling up my membership card works for me every time I use it - and I only have my phone with me so it is great. My issue - and it is not small IMHO - is how unbelievably terrible the reserve a fitness class part is. I spin once or twice a week. At least one of those is with my wife. Classes are basically never avaiable 24 hours in advance. And when you get closer, say 18-8 hours away, it is a crap shoot. Sometimes it says you can reserve when 24 hours in advance (even though it is well within that window). Sometimes it gives you a blue link to register that actually does nothing. And it sometimes will dissapear once it is there for no reason. Eventually the link stays there and works. And it is random. Like this morning - my wife got into the class around 9:45. I have yet to be able to..Version: 3.6.0

Club reservationClub reservation does not make sense as 1 customer can reserve training for all day. It must be fixed for 1 customer 1 hour a day. Now person can book 3 hours a day which will be not fear to others. There should be equal opportunity for everyone to make a club reservation for workout..Version: 4.2.1

Apple Wallet!!It's 2021 and the app still looks like something from 2010. Just add the apple Wallet functionality already! Why does the app generate a new bar code every time. Can't even use third party apps to add the bar code. Because it's just gonna regenerate..Version: 4.3.1

Lazy, unprofessional executionAgree with many other users, this must have Apple wallet integration, it’s nonsense that have to open app (which is slow) then click on membership (which is slow) to access the membership code. Beyond this, ridiculous that can’t even have their own logo looking right on their own app, it’s pulled and skewed..Version: 3.7.8

Please Add the Checkin QR in Apple WalletWhy the entry card is not integrated in apple wallet. This app is stupid and slow..Version: 4.4.2

Garbage appTried to make my account only for it to ask for a account number of something that gets cut off so there’s a random 5 digits of something I need to make my account and when I figure it’s for the first 5 digits of the card used to pay it tells me it’s the wrong number then OOP too many attempts try again. If I could have a conversation with the team in charge of this app I’m pretty sure I’d have a more insightful interaction with a bowl of fruit, I truly don’t understand how multi million/billion dollar company’s have no issue in providing ether awful customer service or just awful service in general. Whoever designed this app and is in control of it should promptly disable themselves from making any purposely frustrating applications by sticking a ice pick in their eye socket and giving it a good wiggle, after that you’ll probably be more use to society..Version: 4.3.1

Garbage AppI don’t think i’ve ever dealt with an app as horrible as this one. Interface sucks and nothing on it works, can’t even book an appointment like they said we’d be able to. Fix up LA Fitness, a kid in elementary school could program an app better than this dumpster fire..Version: 4.2.1

Worst experience everWorst experience ever, if you want to get a personal trainer don’t ever do to LA fitness, I was tricked in the beginning while joining , I had asked for 6 months personal trainer , don’t know why in document I signed it says 1 year. Now they are saying there is no way to cancel the personal training sessions and I need to pay half of the remaining year amount around 1400 or I should became a complete disabled person to cancel it!!! This agreement was never mentioned when I joined . also once one. of the personal trainer was literally using phone and didn’t taught me anything when I complained they just chanher the trainer without giving compensation for that class. Don’t know what to do with this issue!! Worst fitness center ever!!.Version: 4.4.1

Doesn’t connect to Apple walletIf it did, this app wouldn’t take so long..Version: 4.3.5

Interferes with other functions on iPhone XTLDR: Do not use under any circumstances. After I installed the app, I started seeing various strange software malfunctions on my iPhone X. Most notably, the photo image picker in Messages would no longer populate. Restarting the phone would restore proper operation but only for a few hours, even if I never opened the app. So I started deleting recently added apps. Upon removal of the LA Fitness app, everything immediately returned to correct function. It looks like the app is doing something wrong in the background. Apple should pull this app from the store as it appears to have harmful side effects that break unrelated features..Version: 4.0.4

IWatch integration is poorIt needs better integration to keep the watch on when we scan the code. Otherwise the app is fine..Version: 4.4.3

Great app**Update— I like to look and see how many days a month I go and literally it doesn’t show one to two days a week that I am there. And when they scan my phone it beeps so I know they got it— but in my phone it shows I didn’t go. This annoys me. The only thing I can use it for now is to get in and then reserve bike class/check class times. I use this app every day. It always pulls my membership card with no problem. I love the check in under the account tab so I can see how often I go. I use the reserve class for the cycle classes and have not had any problems at all. You can use the same function to cancel as well if needed. I’m able to check out the classes at any gym and it filters to nearest gym. This is beneficial as I can go in between appointments no matter where I am! You can also save classes, locations, or teachers to your favorites to look up later..Version: 3.6.2

Needs Modern TouchThe app has all your basic functions. But that is where the road stops. I feel like the app should provide an option for the digital membership tag to be added to the Apple Wallet so you can double tap the button, scan and your on your way. The app needs a UI change from the standard kind of old block tile looking interface (2014). I think it can have the same functions just made to look way better so that your more enticed to use it for classes, check in history, payments and receipts. The Apple wallet addition of a digital check in card is a must in 2020..Version: 3.8.8

Absolutely ridiculousSystem for reserving totally broken, impossible to get a reservation, not well thought out.Version: 4.2.1

I don’t like the update.I’m not sure when the last update was on this app. I haven’t been using it ever since LA fitness was shut down temporarily. I remember before everything happened, this app worked beautifully. I would be near a gym and it would ask me if I would like to open up my membership card. Now, when I click on mobile membership card on the three dotted line on the left, it says I need to go to a club to activate it or when I click on the button to sign in really quickly, before I’m even near the gym (it didn’t do this before) it says to be 500 feet near the gym. When I am at the gym and ready to be scanned, it said the account was on another device. (I’ve never used my account on another device nor did I ever give my information to another person.) so I would really appreciate it if you guys could help me out with that issue. I’m not sure if it’s an update or what it is, it’s just really frustrating having to give my number out loud all the time. Thank you..Version: 4.1.6

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