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Trivago: Compare hotel prices App Complaints & User Negative Comments 2024
Trivago: Compare hotel prices app received 95 complaints, negative comments and reviews by users. Have you ever had a bad experience using Trivago: Compare hotel prices? Can you share your negative thoughts about trivago: compare hotel prices?
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Trivago: Compare hotel prices for Negative User Reviews
✓ BuggySet my language to UK English and my Currency to CAD but the listings still show in Pounds..Version: 4.8.7
✓ Useless for meDoesn’t work at all on my iPad.Version: 5.10.0
✓ Not workingThis app constantly crashes or doesn’t open. Have deleted and reinstalled again, it worked once, then wouldn’t open! More bug fixes needed !!!!!.Version: 4.8.7
✓ Hosts fraudulent travel companiesWe booked 3 hotel rooms and the company Hotel Quickly then secretly cancelled the booking the week before the day of the reservation and pocketed the entire payment. They don’t offer refunds because they are a fake company set up to commit fraud. It is shocking that Trivago allows them to operate on their app. The hotel could not help and said Hotel Quickly has scammed them repeatedly. Trivago’s app has virtually no customer support to help with any of this..Version: 5.1.0
✓ Diverted from Trivago Site - Not as advertisedBooked a room, got charged immediately from the website I was diverted to, got emailed from the place I booked saying there is one queen bed for my 4 person booking only. Asked for refund..Version: 5.2.1
✓ Wrong hotel locationI book a room from this app. It shows the hotel is at Apollo Bay, Victory,Australia. While after i paid, I got an email confirmation. It shows the hotel address actually is in NSW, an other state in Australia, and I can't cancel it immediately..Version: 4.7.0
✓ Glen Iris InnOur very small room was on the third floor and the air conditioning didn’t work. It was a hot day, mid 90’s. It was oppressive. The tower fan blew all night. I used wet washcloths to cool down. They weren’t able to change our room since they were at full capacity. No mention there was no air conditioning when I made the reservation. The grounds are poorly kept, weeds growing taller than plantings. The waitresses were not well trained. Please, management, train your staff! We had to ask for everything, like cocktail napkins and please light the table candle. The place is poorly managed and could be a dreamy destination. Our dinner table was bare. No tableware, candle never lit, no flowers. It was a sea of brown bare tables with no life in the room. Our dinner was mediocre. We will never stay here again. I hope they follow through with a reduced charge for the room. The waterfall and walkways are stunning examples of nature and engineering. Worth a drive to see it. Stay somewhere else..Version: 5.48.0
✓ TrivagoAds show an extremely low room rate and when you click the rate is 4xs that amount..Version: 6.3.0
✓ Worst travel compare app out thereTime and time again the search brings up what looks to be a good deal. There is absolutely no coma risen to the deals that are shown and what you are able to book. Usually Trivago redirects you to other websites acting like a portal, not once have I been able to book a good deal. There are plenty of other comparison apps available, I'd try one of those first or even go directly to where you'd like to stay. Happy booking.Version: 4.8.0
✓ Great App but why the stupid questions?I use the app a fair bit and find it very serviceable. One thing that is extremely annoying (loss of 2 stars!) is the stupid follow up questions. Tonight I posted a review for a fantastic restaurant and every follow up question was about disabled access - like ‘does the bathroom have height adjusted basins’!! I am not disabled and I couldn’t answer one of the questions. If you have to follow up here’s a suggestion ask about the food or the service or the location!.Version: 5.1.7
✓ Unable to stay at booked hotel but still lost all my money !I recently booked at hotel through trivago in Westward Ho Devon, but when I called the hotel to ask what time I could check in I was told I could no longer stay at the hotel due to the fact that they had failed a fire inspection because they had a faulty alarm, so I then had to book into another nearby hotel with another company as I was there for my sons wedding, I notified trivago about what had happened and of course expected to get a full refund as the room I had booked through them was no longer available, I was told they would look into it, but today I was sent an email for, trivago telling me I would not get a refund, I’m not sure how I stand legally about this but I will look into it, but anyone booking through trivago should be careful about loosing their my like I did !.Version: 5.84.0
✓ Payment taken 3 times and currency not AustralianBooked one nights accommodation through here and the payments been taken out 3 times and not in Australian dollars! It would have been cheaper to book direct with the hotel so not impressed!.Version: 5.99.0
✓ OverkillI am no longer even considering this app. New Zealand television is flooding viewers with advertisements. Enough!.Version: 5.9.0
✓ De l’arnaque!!!!!!!Ce n’est pas du tout l’hôtel en question. L’hôtel est désuet, pas de de piscine, et surtout, ce n’est pas un Ramada, mais un Quality Inn!!!!! Tout est vraiment a lever le cœur ici….. Vraiment mécontente puisque nous sommes arrivés plus tard en soirée et que nous ne pouvions pas avoir de remboursement. Quand tu quittes le Québec pour une viré entre filles en espérant relaxer sur le bord de la piscine, c’est vraiment pas plaisant…. Enlever cette hôtel de votre site!!!.Version: 5.104.0
✓ Always put Expedia firstThe app will put Expedia first in the list no matter what, even when more expensive. Kind of defeat the purpose..Version: 5.75.1
✓ Agoda uses dud linksTried 8 times to book a hotel in Singapore. Trivago kept sending me to Agoda. Took me right to payment details and once entered said sold out. With the price rising every second time..Version: 5.1.7
✓ Trivago app won’t downloadTrivago app won’t download , it’s not my connection - everything else works & downloads perfectly fine.... I’ve uninstalled & RE-installed it...still won’t download:(.Version: 4.7.2
✓ BookingReally bad ., I booked on this app and the money was taken straight away ., been over2 days still no confirmation off booking ., wouldn’t advise to book on this ..,, Disappointed in this and put me through much hassle as I was uncertain about my bookings.. especially when your abroad and have no access to things ...Version: 4.9.6
✓ MoneyWhile on the road booked a room for the night. When I got to the hotel realized I booked for the wrong day. Now to try to get my money back. I’m getting the runaround. It’s sad that your site pops up a calendar. That is for a week or two in advance versus the day that you’re trying to book a room for..Version: 5.105.0
✓ App not workingSays not connected to internet while phone is as well as all my other apps.Version: 5.95.0
✓ Europa hotel BelfastStayed in Europa hotel Belfast on 4th Aug til 5th and will never stay in this hotel again ! Stayed in the 4* rated superior room which I would b generous to give it a 2* and with 17 faults from curtains hanging off rails cigarette burns on furniture and that’s just for starters , this Hastings hotel needs seriously looked at ..Version: 4.9.4
✓ Hotel Le Navigateur RimouskiNe coucher pas au 4e de cet hôtel. Le 13 septembre 2022, je séjournais à la chambre 415. En résumé, pas dormi de la nuit dû à un problème connu dans la ventilation. À 1:30 AM, aucune possibilité de changer de chambre et le lendemain, pas d'empathie d'Édith C. une directrice quelqueconque. Aucun remboursement, aucun retour d'appel de la direction, je ne retournerai plus à cet hôtel..Version: 5.77.0
✓ Sometimes good sometimes notI was placing a hotel order for a hotel in my area, and when i found what I wanted and I clicked on the listing, the listing gave me the amount and I placed the order... PROBLEM: when I go over my reservation, the hotel showed up in another state even though I ordered the correct listing for my area. I had to call the hotel directly and report the problem. And then I had to call Expedia because trivago gave me a listing by Expedia and so I had to get a refund for the reservation because it was in another state which I never requested. The app is NOT always reliable. Always double check your listing has the correct address, not only in the search listing but also at the time of payment..Version: 4.8.3
✓ Village AberdeenI stayed at this hotel over the weekend, we struggled to find it due to very bad signage. When we eventually arrived, the staff were brilliant, very efficient. Rooms excellent, Prefer kettle as opposed to pod machine. Evening meal excellent, service and food was great. Breakfast was great on Saturday but Sunday was another story . Couldn’t get a table because no one was clearing them. 10 minutes later we had to go and find someone to clear, there was at least 13 tables available just not cleared. Was told that there was only 5 staff in total. Eventually got a table, after 30 mins had to chase them to bring my cup of tea. Shame. As everything else was great.Version: 5.3.0
✓ Worst app everLatest version Only partly downloads Won't let you uninstall. Waste of time and space..Version: 3.2.0
✓ Service à la clientèle ZÉRONous avons réservé tout nos hôtel pendant plus d’un mois avec eux, pour la dernière on a décidé de louer avec Agoda home, ça nous indiquais un lieu approximatif/quartier/distance du métro etc... Une fois réservé ET payé 250$, le lieu était à plus de 3-4 kilomètres du lieu indiqué dans un quartier complètement inintéressant. Nous avons appelé à plusieurs reprise et ils nous disent que nous devions payer car la chambre avait été préparé (nous les avons contacté 2 heures après, dès que nous avons reçu l’adresse exact) qui soit dit en passant était dans un lieu de location illegal. Une fois payé il vous disent que finalement vous allez être dans la ville voisine... incompréhensible et extrêmement frustrant. Aucun remboursement possible..Version: 5.12.0
✓ Filters don’t workNo matter what you select it still displays the same hotels..Version: 4.8.3
✓ They scamIf a hotel doesn’t partner and pay trivago, trivago posts them as ‘full’ and they get no business. Call the front desk to confirm! Those poor community businesses..Version: 5.99.0
✓ Everything but convenient payment at endWhy have an app tied to a device that stores payment method you cannot select from in the app? It is July 2019. Finding good was ok, but then a countdown makes you feel you might lose it, then you have to manually enter your card #. Let’s update the app for convenience:).Version: 5.2.5
✓ Trivago allow scamming websites on their booking systemI recently booked through trivago only to find out it was a total scam. We had put in our search criteria found the hotel we would like to stay at viewed the deal paid for and completed our booking. We soon came to find out the booking special that was found on trivago page is actually a scam and had taken $2,400 of my money and also the same for a family member. Trivago needs to know who their suppliers/booking websites are and should have better screening process of who they actual recommend on the booking page. Never book with BARGAIN BOOKINGS they are fraud. I have reported this, trivago are no help and keep advising to contact the support LOOOLL they are scammers you dumb asses!!.Version: 5.32.0
✓ Do not want Trivago to track me on other apps but won’t let you NOT accept it - bye bye a TrivagoTrying to book accommodation but it pops up that it will track my other apps and it will not allow you to past with out accepting it … I do not want them to track anything I do other then in Trivago!.Version: 5.46.2
✓ CrashingCrashing each couple of minutes.Version: 5.1.4
✓ Isn't it time you added disabled bathroom searchingWhen will companies such as yours get together and provide the facility to search for hotel rooms with wheelchair accessible bathrooms. Ideally with photos. Simple photos are all that is required..Version: 4.9.4
✓ Prices are confusingWhen searching for a hotel this shows the price per night rather than the total cost of your stay.Version: 5.54.0
✓ Could be betterI received some bookings from my travel agent that are not even available on Trivago.Version: 5.12.0
✓ Not happyI book a hotel room through this app while making payments it directed me to Algotels I got a confirmation email however when arrived to the hotel they didn’t recognise the booking number and they didn’t have my name I had to make another payment to book another room and I have trying to contact them but none to answer my questions.Version: 6.1.0
✓ Full website comparisonCheapest price and other options not showing on ap. Full website cheapest price and other options on here, not ap. Have deleted and reinstalled ap, but still the same.Version: 5.2.4
✓ App doesn’t work on iPhone 12?App won’t open on iPhone 12 with IOS v14.8..Version: 5.53.0
✓ UselessApp stick on loading page. Thumbs down.Version: 3.2.2
✓ Ambiguous and deceptiveFirst time using the app, booked a room that I needed for that night (7-13). Got a confirmation letter from the hotel for a reservation 30 days away. I called the hotel directly and was told they couldn’t cancel or refund my incorrect reservation and I was to call Trivago for help. Since there is NO PHONE NUMBER for customer assistance I emailed Trivago and after 9 emails and 3 days I still have no resolution. Trivago is pointing the finger at Holiday Inn and Holiday Inn is pointing the finger at Trivago. Very frustrating to say the least. Stay away from these thieves. I’m sorry I gave them a chance. Never again..Version: 5.2.6
✓ Not enough informationI usually travel with my pet, therefore I am always looking for a pet friendly hotel. Lately I find that hotels that post themselves a pet friendly places, charge more than a second person for my pet and on top of that if my pet is over twenty lbs. he is not allowed at all inside the hotel. Booking should post this restrictions on their app as to avoid making reservations at these places..Version: 5.89.0
✓ Prices MisleadingAfter being redirected to the site with the ‘best deal’ the actual prices are much higher than the ones quoted on Trivago. It’s not surprising they were fined huge amounts by the ACCC..Version: 5.86.0
✓ Poor quality appSo frustrating when you put your dates in and it comes up with a whole lot of accommodation options and then you click on it and it says that it’s not available for your dates. Booking.com is much better.Version: 5.22.0
✓ Hideous password criteriaWhere do these apps come up with such ridiculous password requirements? 12 characters? The most a password needs to be for an app like this is eight characters! Get in the Flippin real world! I won't be using this app that's for sure! Update! Just heard from the developer that basically said they take security very seriously and had no interest in even addressing the concern I expressed. Typical arrogance of a lot of tech companies. Think they know better than their customers. For heaven sake's this is a hotel search engine! It's not my bank account! Even my Chase bank account password is a normal 8 digit password. Travelocity, Priceline and others do just fine with 8 digit passwords that don't require a PhD to encrypt! Like I said. They won't be getting my business. When will companies ever learn to listen to their customers?.Version: 5.51.0
✓ WOW What a Failure Thanks for the Letdown TrivagoStayed at the long Jetty Motel for Thursday and Friday Nights booked with Trivago ... Never again ... my poor wife is a Trouper here is my review We rang Trivago and informed them that the room. I requested be a room that would cater to a severely disabled adublt occupant and my career. I an either wheel chair bound or bed bound, I was assured that the room would cater to our needs over the phone. On arrival we immediately ngoticed the 3 inch step up / hob into the room almost impossible to get a 250 kg Electronic wheelchair into the room but we did it with a lot of blood, sweat and swearing from my career a petite 51 year old nurse whom is also my wife .... so we are now into the room and the legs of hydro/Electric hoist that cranes me from the chair into the bed does not fit under the bed .... so again with 4 pillows, to lift the bed and again effort, sweat and swearing fi managed to get into the bed .. . Which is where I got to stay for the entirety of our two night three day stay on the central coast, no coffee shops, window shopping for me as there was a no refund policy with the Trfivaggo booking .... so thanks for nothing Trivago we will not be using your Services again in the near .... hold on NEVER !!! ... 🥵🥵🥵🥵🥵 It’s hard enough being severally disabled but this just rubs it into your face ....Version: 5.2.4
✓ When it takes you to booking.comWill not close unless you install unacceptable spam behaviour.Version: 5.24.0
✓ Spam notificationsKeeps sending me spam via notifications with no way to turn them off.Version: 6.3.0
✓ Inaccurate infoInaccurate information.Version: 5.98.0
✓ MotelCan’t really find the accommodations that close to my browsing.Version: 5.98.0
✓ Don’t get scammed,We booked a hotel with trivago about a year ago. We booked about 4months in advance. I called the hotel itself to see if I could upgrade my room to a king and they had no record of my reservation. After speaking to the manager I found out that my reservation was cancelled by the service which made the reservation in the first place. I contacted trivago and they said they are not liable and gave me the number of a third party that they booked it through. That third party was no longer in business. I then found out that the reservation was booked through another service through the third party. That service was based overseas. I tried contacting them only to find out that they too were no longer in business. The hotel or trivago wouldn’t do anything for me. Another hotel in the area sympathized with my situation and opened up a room for us that they usually kept closed as a back up room. When we got there the front desk person told us horror stories about people booking through trivago for overseas destinations and not being about to get a room. Imagine flying the family overseas to a strange country to find out that the hotel has no record of your reservation??? I’m lucky I called to try and upgrade my room or we would have been sleeping in the truck for two nights. I only use trivago to get the prices then I call the hotel itself to book. 9/10 times they honour the trivago price and my reservation is always on file when we arrive..Version: 5.1.7
✓ UncancelableI give Trivago a one star because you can’t give them a zero or less. I booked a hotel through them and tried to cancel due to the COVID 19 pandemic. They said they can’t cancel and I had to cancel through another site called Cancelon. Cancelon would not answer the phone and the system puts you on hold for 60 minutes prior to hanging up on you. This attempt was made 4 times with the same outcome. I ended up disputing through the credit card company and Trivago recharged me stating I did not cancel in time. If they answered their phone calls I would have been well within the time frame. HORRIBLE BUSINESS..Version: 5.18.0
✓ App kept changing the default input dates to next monthThe trivago app changed the booking dates to the wrong dates. I only notice after booking a non refundable booking. Turned up to the hotel and ended up paying double! Extremely disappointed with trivago. Will be posting this review to my social media as well to help identify the bug to help others avoid this issue..Version: 5.7.0
✓ IssuesJust been giving me issues trying to get a room. This should not be so difficult. Tells me there are two rooms available. I go to book it then tells me its having problems processing my payment. I re book - then it tells me the rooms are gone. Then I re book well now there is a price increase. So I try again and took me around in circles.. finally got a room in a not so desirable motel..Version: 5.93.0
✓ It won’t give me the right locationI clicked on a hotel and it gives me one in a completely different town. ?? It says the correct address at the bottom but where you pick the room says a totally different address. It looks like this would be a good app. But I can’t use it because of this problem..Version: 5.52.0
✓ ReservationTried to make a hotel reservation and once I gave payment information I could not locate any type of confirmation. Logged on to your site and it said no stays so I called hotel to see if they had a reservation for me and they also said no. I waited a day and checked again with the same results. I then made other arrangements. Two days later I get a confirmation for a reservation i am not able to cancel so now I have two. I will never recommend this site. I am out almost $260. No way to contact and get a response from anyone..Version: 5.63.0
✓ Never Again!They booked a room for us and charged $270 to my debt card. We arrived at the Hotel to find that there wasn’t a room available after all. I checked my account and there were two charges for $270 each! We called Trivago. They said we’d get our money back in 7 to 10 days. We still haven’t gotten it. This is theft and I’m going to file a complaint about Trivago with our bank and/or lawyer. On top of that we had to deal with a non-English speaking person. I asked 6 times if I could speak to someone who spoke English. The women didn’t seem to understand me and completely ignored my request. I would strongly recommend against Trivago unless you like paying for a room you never stayed in. I gave them one star only because zero was not an option..Version: 4.9.4
✓ Fix search optionPlease fix your search feature. When I list the exact name and location of a hotel, I get everything else but not what I am searching for. This is so frustrating and needs to fixed otherwise delete the search feature as it is no use..Version: 5.7.0
✓ Like the search, hate the waste of screen spaceThe latest version of the app keeps the large search criteria box open and blocking a lot of the screen near the top, very annoying and distracting. Bad on the iPad Pro, terrible on the iPad. The little map button at the bottom is annoying too. Get them both of the results screen, make them slide up or sideways, or put in a thin menu bar they can drop down from when called upon. They do not need to be on the screen the entire time you are scrolling thru all the results..Version: 5.26.0
✓ Beware different currencies and “partners”Was quoted $112 for a night in a hotel in Sydney . Since I was using Trivago in Australia, I assumed the price through “Priceline” was in Aussie dollars. Turns out it was in American dollars and not until after you pay does this become apparent. $112 Australian = $172 American! Secondly, Priceline.Version: 5.95.0
✓ BewareThis app goes through booking.com for Canadians. This site does not allow cancellations so if you are not sure of your plans don’t use it. Plus both times I used it booking.com didn’t give me an online confirmation. It just said oops something went wrong so I was unsure if I had a room or not. It’s price appear lower than Expedia but Expedia does allow cancellations..Version: 5.11.0
✓ I don’t understandMaybe I’m missing something but the Sort function seems to be hard coded to ascending, so if I search by price I have to start from the lowest first and can’t flip it the other way, and when I try and search for hotels in suburb “South Yarra” in Melbourne, there is no such option and instead I have to pick a landmark in South Yarra as my reference point, like the Presbyterian Church? Seems like a mess to me 🤷♂️.Version: 5.2.2
✓ Not HappyThis is the first time I’ve used this ap. Won’t do it again. Just pulled in to my hotel. No one told me that it is undergoing extensive renovation. The front entryway is blocked by workers and their vehicles. Elevator is not working - maybe it will later as someone is on the way over to fix it. $140 a night (with taxes). Very unhappy! Now I’m really worried! Both of the nicknames I entered (part of each was ‘unhappy’) are taken. Is this a sign?.Version: 5.2.5
✓ Advertisements are a lie!Searched on this app for the same hotel then tried bookings.com. Guess what this app was way more expensive! What a untrustworthy joke..Version: 5.9.0
✓ Page couldn’t loadOops page couldn’t load, what a rubbish app, oops on every page, absolutely rubbish and waste of my time registering, don’t bother sending me emails, I’m using another app now that doesn’t say oops page couldn’t load on more than one destination.Version: 5.2.6
✓ False informationDon't trust Trivago! They obviously don't make any effort to make sure the information they provide is even remotely true. When you're on the road, and need to find a place to rest for the night, use another app. This one is crap. The name and address were correct, but they put up pictures of a completely different hotel. They show rooms, bathrooms, and lobby completely renovated. They put language right up front that there have been no recent negative reviews for the property. Then they highlighted a bunch of reviews saying things like: "very clean and modern," " the hotel is only 1 year old," and "really nice and clean," but after we booked non-refundable, we arrived to a dirty, worn out hotel with broken furniture and creaky beds with springs barely contained by the thin sheets. The elevator was out & several of the fire doors were busted: super safe for our young family. The towels and wash cloths are falling apart, and "non-smoking room" apparently means they sprayed Febreeze, or more likely, some watered-down off brand air freshener..Version: 4.8.3
✓ Cheaper deals out thereThere are much cheaper deals out there. You should be more competitive..Version: 5.102.0
✓ Never useLost my booking, over charged us, lied about it and we’re rude to the staff at the hotel when investigating.Version: 5.97.0
✓ Wanted to book 5 rooms But!Needed 5 rooms for 10 adults sadly the app won’t let you set more than 4 rooms for 8 adults no good for me. Deleted will try other apps..Version: 5.74.0
✓ TrivagoWhy is everything in Arab?.Version: 5.98.0
✓ ReviewFind the web site difficult to use eg am trying to book a holiday but the website will not allow me to change dates. I continually find this along with other problems so tend now to use other sites.Version: 5.7.0
✓ Where are my favourites and past staysSince your upgrades you have lost almost all of my saved favourites and all past stays. Infuriating.Version: 5.47.0
✓ BirthdayBookingGoneWrongBooked a hotel room through here (Prestigia.com) only to be told that our booking (upon checking in) didn’t exist. We were the third customers to come through, having booked through prestigia. Tried getting through to the contacts provided in the confirmation email (sent to me 3weeks prior) but no answer & link takes you to unknown addy. Feeling ripped off!!!.Version: 5.21.0
✓ Booking too difficultOk service but does not give accurate information once you’ve submitted information Best thing about site is that you don’t have to pay till a month before and there is the option of free cancellation.Version: 5.12.0
✓ Unable to contactRecently booked a motel room in Tamworth, Tamworth Central Motel, received email to confirm my booking, on arrival at motel was told that I had no booking and had to pay for another motel. I tried to contact Agoda and Travago but this is not possible. Lost my money. Also the manager at the Tamworth Central Motel was of no assistance at all, his comment was that this has happened a few times lately to which I asked has he contacted his service provider, his reply “not his job”. Not happy with Agoda or Travago, need to be able to contact if there is a problem!!!!.Version: 5.83.0
✓ Useless appTakes you directly to Hotels.com. Stupid app.Version: 5.9.0
✓ Absolutely uselessApp only displays two hotels despite of trying to change the settings numerous attempts. In my app Price cap is limited to £69,don’t have the foggiest idea who set that price, I can’t alter it either. Going to delete this useless thing.Version: 4.9.7
✓ False advertisement!!!This company completely lacks moral integrity and concern for their customers. I am writing this on a drive home from out of state after a hotel room that I booked at the Omni Providence Hotel through Trivago was not available when I arrived at the hotel. It was OVERSOLD - ie I paid for a room that was not available. This is OUTRAGEOUS and WRONG, and I am in shock that this company offers such lies included in their business model. I will NEVER be using Trivago again, and I recommend everyone stay away from this scam. And to top it off, they do not even answer their customer service line!!! I am having to put a stop payment on this because no one will speak to me from this scam of a company to refund my money. WORST APP EVER..Version: 5.2.8
✓ Toujours plus cherToujours plus cher que lorsqu’on vérifie les sites de façon individuel! Déçu puisque la publicité de trivago mentionne qu’il trouve les meilleurs deal! Malheureusement là pub est mensongère.Version: 5.6.0
✓ I will not book on Trivago againI made a hotel booking on Trivago and when I arrived at the hotel, I was told that there were no spare rooms. I was left stranded and wondering around the city looking for alternative accommodation. I requested a refund but then I was told that the booking I made was a non-refundable booking and therefore I wouldn’t get a refund. I explained that it wasn’t me that cancelled the booking and that the hotel refused my entry as they had no spare rooms. But im still struggling to get a refund. So Trivago, explain to me how you can confirm my booking, deduct the funds from my account and refuse my entry to the hotel when I arrived? On top of all that, they are refusing to refund me as if I cancelled my booking!!! Never again. Expedia is more reliable (I also know that Expedia owns Trivago).Version: 5.102.0
✓ False informationLooking to stay in Palma - found what looked like a good deal for the Gran Melia Victoria. When I clicked through to the Melia site the price was 50% more expensive. I even tried again thinking I had made a mistake but the result was the same. This has happened to me before with Trivago. Not sure what game you’re playing but you’re not doing yourselves any favours.Version: 5.99.0
✓ Accessibility of app for blind people using screen readers isn’t very goodHello, I am blind and I use the VoiceOver screen reader on the iPhone. I’m struggling to use the app as it is not accessible. For example, I’m in the calendar and I’m finding it difficult to select the dates of my hotel..Version: 6.1.0
✓ StrangeI just signed up yesterday and immediately searched for hotels in my own town and to my surprise it didn't show any ,not 1 ,it did however give me plenty of places everywhere else outside of town,i just have that strange gut feeling that this app is cherry picking accommodation to show me that favours hotels it has some sort of business agreement with which is such a shame because im now deleting this app because i dont trust trivago,i dont trust that they conduct their business in an impartial manner.Version: 5.74.0
✓ Total scam !!!!DO NOT USE FOR BOOKING!!!! They make false reservations you need to pay for in advance and then you can’t cancel or get your money back!!!.Version: 4.8.9
✓ I like the concept... ButI don’t want to have to calculate my total cost for the stay, i want trivago to do it for me, so I can compare again other apps that offer a similar/same service. Otherwise I really like the idea of comparing prices of many hotels. Thank you 😁.Version: 5.1.3
✓ Close!Booked a room with two queen beds through the Trivago app. Took me to Expedia. I put in two adults, and three children, and there were the two queen beds and a sofa bed. The sofa bed was mentioned two places in the description, under the “two queen beds” room. No sofa bed. Desk clerk: You did get the correct room. Only our king bed rooms have sofa beds. I have to admit it. They got me. I thought the two references to the sofa bed meant that I’d have a sofa bed. Booking through the Trivago app left me with no email, no record (within the app itself), and no evidence on Expedia..Version: 5.2.5
✓ Trying to cancel the reservationI Called the number they provide to cancel my reservation Expedia clerk told me I couldn’t do it and I was going to get charge the 2 night anyways. He told me that was the hotel police. Well I end it up traveling and staying at the hotel since we were going to get charged but I went ahead and ask the front desk lady about their police and she told me that trivago is the one that will charge the two night if I would call the hotel directly and make reservation with them without getting trivago involved they will be able to canceled for me at no charge but since I did my reservation thru them They couldn’t help. 😵 I’m getting erasing the app after finishing this.. from now on I will call the hotel directly.....Version: 4.8.4
✓ Doesn’t workThe deals are outdated by the time you have filtered and tapped on the view deal. It will take you to the actual deal and it’s three times as much. I think trivago has a long way to go to be able to properly be a hotel comparison app..Version: 4.8.3
✓ False advertising?What am I missing? Click on a deal and the actual price is usually 2 - 4 times more expensive. Time wasting and frustrating. Not happy!.Version: 4.8.4
✓ Misleading PricesFor the last couple years I have used Trivago to see if there are deals on hotels where I want to go. They advertise a price but when I select the deal the price takes a drastic increase. Example, Trivago showed me a hotel for $131/night when I select it the price is $232/night, and I am not able to find any offer to the one shown on the map view. I only ask that they show the actual price instead of a made up price that does not exist..Version: 5.26.0
✓ App crashApp keeps crashing repeatedly.Version: 5.88.0
✓ They lie, do not use Trivago!I am planning a trip for my wife in I in downtown Austin. I usually use Priceline but after seeing a recent commercial multiple times about how Trivago finds you a cheaper deals than normal sites I decided to give it a try. I entered the exact same criteria I used in Priceline and the first hotel that popped us was $63 dollar more per night that priceline, the next was $127 more per night and another was $97 more a night. So no, Trivago doesn’t not give you a better price. They are just hoping that their users just blindly believe them and are too dumb to check for themselves..Version: 5.13.0
✓ Attention arnaqueTrivago ma référer à un site d arnaque après une annulation d hôtel le site a disparu sans me rembourser !! 1000$ Service à la clientèle trivago ZÉRO.Version: 5.66.0
✓ Don’t use!!I had chosen a certain hotel, and when I received my confirmation e-mail, it was a completely different hotel! Not only that, but when I called that hotel, they didn’t even have the room type I reserved, so I would’ve had to pay way more to the hotel to get the actual room I reserved. I am disgusted. Never again..Version: 5.51.0
✓ Dishonest/unprofessionalEven though the rate of room per night are showed in local currency but the payments are made in USD. This causes extra charges & not fixed exchange rate. Will not book on this app ever again because of poor transparency of cash dealings..Version: 4.8.4
✓ Stop trackingWhen you ask for tracking my activities across other app, I should have option to permit or decline! You cannot enforce me to accept..Version: 5.47.0
🙂 Trivago: Compare hotel prices Positive Reviews
Trivago: Compare hotel prices works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Trivago: Compare hotel prices.
⛔ Trivago: Compare hotel prices Problems
