Scanner App: Genius Scan App Negative ReviewsThe Grizzly Labs

Scanner App: Genius Scan Negative Reviews

4.8
4.89559 star

Total 17 Negative Reviews

Scanner App: Genius Scan App Complaints & User Negative Comments 2024

Scanner App: Genius Scan app received 17 complaints, negative comments and reviews by users. Have you ever had a bad experience using Scanner App: Genius Scan? Can you share your negative thoughts about scanner app: genius scan?

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Scanner App: Genius Scan for Negative User Reviews

Cost me 4 months of my life and $1000+I used this every single week for every exam, quiz, and homework for my online calculus class. It worked well. During the final 25 minutes of my final exam that I had allotted to scan the documents, after every single question was answered, the app decided to break and refuse to scan any documents. I spent a full 25 minutes holding my phone at various angles, turning on and off lights, trying to download different scanner apps, all while the timer was ticking down. It took me so long trying to get this poorly made piece of worthless software to scan a single page, that the time ran out, and I got a 0 on the exam. Every question was answered correctly, I am a math major and I had a 96% in the class, which then plummeted to a 51% and I failed the class. The tuition I paid for the class is now gone. This is a horrible piece of software. It will fail you when you need it most. Absolutely do not get..Version: 5.5.12

Challenging folder systemI like the basics of genius scan, ability to scan, crop etc, but the folder system is incredibly difficult to use.....I’m pretty tech savvy and I can’t actually get to any of my actual folders or tags.....it’s either not user friendly or it’s a bug in the system. So At the moment if you are looking for something that can double as some kind of filing system....I’m not sure I’d recommend. It’s a shame because in many other ways it’s a great app and free..Version: 5.5.13

Scanner a little over-sensitive nowLove this app. So convenient. However, I’ve found on some documents that the scanning option is a little over-sensitive. A a result, I now have to physically hold my breath, whilst holding my phone, to avoid movement, in order for my phone to be still enough to scan anything. It’s takes quite a long time for the scanner to focus, with many failed attempts. This was never the case previously, so I wonder if anything has changed?.Version: 5.5.2

In app upgrade doesn’t work!If you want to use the premium features (the only reason you would really use this app) Do NOT download this version!!! It may work initially but If you ever have to reinstall or you upgrade your phone etc -you will NEVER get the upgrade back again. There is a “restore purchase” button but this never works. Raising the issue with support gets no where as they blame Apple and Apple support blame the app => time and money down the drain. My advice ... only try this free version out, if you decide you like the app - DELETE it and buy the plus version instead (though I can only assume that works as I’ve switched to an alternate app rather than wasting more money here)..Version: 4.3.4

Somehow works before, not anymoreWish I could attach the photo, my face is a big blur of black and white clumps. You had one job!.Version: 7.12.2

App is ok, that’s itPlease look into receipt portion of the app. It does not calculate the tax at all / does not record the date per receipt / does not allow you to change the date easily, especially with the included calendar option that pops up once you are ready to change the documents date. The calendar month is not fully visible and it gets stuck and does not allow you to switch the month selection button. Also, the receipt export option is does not combine all the receipts into one report, but multiple separate reports. I was hoping that it would combine them and would calculate the total amount of all receipts within one category. It’s a payed app, and these crucial options should be available. Developer, please look into this..Version: 7.14.2

Unless your as still as a mime, forget itI Dont know whats gone on with this app but back in the day it took good quality scans. But now it seems that you have to be so still to get a scan, or set your phone up on some holder to keep it still that its almost impossible! Some people have slight tremors or have an illness that makes them unable to be perfectly still. Whats gone wrong?.Version: 5.5.8

Just can’t get it rightI start by saying the scan option is fine but whatever you do don’t pay for anything, you will be as frustrated as I am about a simple task that is obviously impossible to achieve. I have paid for a full year with genius scan so I can access and organise my data on different devices. That doesn’t seem to be a thing. I have contacted the firm many times and not once have I had a satisfactory response. When I try to set it up on different devices it bans me from using the log in details and I’m finding it just a bit of a waste of time and money..Version: 7.2.2

Hard to ReadWriting on the PDFs appear as a bunch of illegible dots unless the text you are scanning is very bold and you have the proper lighting. Although other than this the app works well enough, it has caused me much frustration from often having to go over all of my writing pressing harder down on the paper, only to find that it still doesn’t work. I also find myself having to scan again because it renders my work sideways, or fails to cut out the background. Also, while you are in the process of scanning, you can’t undo a single page. You either have to keep it or delete all of the scanned pages. I suppose you could always just keep redoing each page until you get it right, and go through them at the end, deleting all but those that you’re satisfied with, but with the amount of attempts that would take and the amount of pages you’ll have to go through and delete in the end, this would be a time consuming process, and you’re probably better off just getting a different app..Version: 5.5.11

TerriblePhotos are good quality but you have to hold your phone completely still with some of them otherwise you end up taking 5 mins to take 3 photos, wouldn’t recommend if you’re trying to take lots of photos..Version: 5.5.2

Good and badI like the auto detect feature. Makes clean scans easily. I like that you can create templates for naming scans. There used to be a feature where after searching for similarly named scans you could do a bulk export to my camera roll. For some reason this has been taken away. This is a huge loss in my book. I scan receipts to keep track of my Airbnb expenses, work trips, church expenses, personal expenses, family expenses, etc. Needless to say I use a lot of different names for my scans. Come tax time I want to export all my Airbnb expenses. I can search for them and see all the receipts for those expenses for the year. But now if I want to export them to my camera roll I have to do it one by one. I use to be able to select them all and hit “export”. Thus I’ve deducted 2 stars. Otherwise it use to be a 5 star app. What gives guys? Seriously considering switching apps..Version: 7.2.3

Lost old documentsI would’ve written this as five stars until this past week, which changed my opinion, It was a dumb user error -But I didn’t understand where the documents were being stored. I have, over the last years, started using genius scan to scan all of my receipts and documents, so that I could file or destroy the originals. My phone got water damaged, and I lost all of my scans. Didn’t realize that you had to subscribe to have them backed up. Seems pretty logical now, but I was one of the first users who started using Genius Scan, and was not aware of that feature..Version: 7.11.4

Can’t exportI am just using the free portion to take pictures then export to email but the app now is not exporting the documents to my email. I have closed app sent it multiple times and closed the emails on lap top and devices and checked spam but nothing from this app. Is annoying that app like this hold you hostage. Why have a free download only to force money out of people’s pocket.Version: 5.5.13

Is this no longer free???Just wondering if this app is no longer free for some options. I use this app a lot and send documents directly to Xero via “other apps” but now when I try, it goes through the options and then freezes instead of saying saved. I have tried updating the app. I have also tried uninstalling and reinstalling. Still the same. I love this app but don’t have the option to pay for it..Version: 7.5

UselessThis app is garbage. No point of downloading this app. It’s actually better to take a picture on your phone. I have no clue what the developer was thinking or hoped to accomplish with this pointless app..Version: 5.2

Worst Scans Compared to Other AppsThis scanner app has the worst quality scans of all the PDF apps I’ve tried. In terms of usage, I did get used to the interface, and actually like what it offers like auto-suggesting of names (hence the 2 stars), however, the lack of quality compared to others is just too far to keep using it. I purchased the app to get some pro features, but I wish I didn’t as I am now using other apps. 1) Scans are too light 2) Lines are not clean, and always jagged 3) Low light scans are horrible 4) No type of editing in-app, whether it’s light/dark/bright or erase, etc. 5) While I like the auto-suggest, it always inserts dates at the beginning and kind of useless for me since I always put dates at the end of my file. I recommend using Adobe Scan as it’s the best I’ve seen in terms of quality. You lose the auto-upload, but I think it’s okay if you don’t do a huge number of scans..Version: 6.0.2

New version is worseThe previous was a lot better…. I now loose a lot of time exporting my docs.Version: 7.13.2


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