TouchTunes: Control Bar Music App Negative ReviewsTouchTunes Interactive Network

TouchTunes: Control Bar Music Negative Reviews

4.8
4.8657 star

Total 83 Negative Reviews

TouchTunes: Control Bar Music App Complaints & User Negative Comments 2024

TouchTunes: Control Bar Music app received 83 complaints, negative comments and reviews by users. Have you ever had a bad experience using TouchTunes: Control Bar Music? Can you share your negative thoughts about touchtunes: control bar music?

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TouchTunes: Control Bar Music for Negative User Reviews

Dishonest MonopolyThis company unfortunately has a monopoly in the Pittsburgh, Pa area, and they really take advantage of it. I clicked the help option within the APP and was charged $5 dollars without ever being told. I am very upset by this immoral business practice. I would have never paid 5 dollars for the help option. I didn’t even chat with a representative. My songs were repeatedly skipped for over an hour. I had to stay later after finishing my food and drinks to hear the 2 songs I played. I hit the help button so I could make a suggestion that customer should only be allowed a certain number of skips since we all must share the machine, or at least give people the option to recall their requests. I’m done with touch tunes if it is going to charge me for ridiculous things like help chat, but has the nerve to never even tell me I’m being charge..Version: 3.17.2

Very poor serviceTrying to contact customers service about moving credits to other junk boxes impossible ! Was great at first.Version: 3.16.1

Nothing ensures the music will actually playWent to a bar tonight and bought a bunch of credits. First song I tried to play showed in the app as playing, but was completely silent. I had queued up a few more that were a different genre and they played, but at such low volume that they were barely audible. Venues are able to block certain music, but there’s nothing telling a user they’re doing this and you still pay for it. And apparently they can also turn the volume for everything from this app way down and get you to spend money without actually getting what you paid for. How hard is it to build something into this app telling users that some music is unplayable in some places?.Version: 3.39.0

SongsSongs need to be updated.Version: 3.28.0

Uk phone doesn’t work in USAI have a uK phone and downloaded the app in a bar in Miami, bought credit and couldn’t use it, app couldn’t find the jukebox! Very frustrating!!.Version: 3.31.0

AWhy am I getting emails from u people saying I’ve brought stuff. I’ve never had this app at all ive had to download it just to write this on here. I’ve also just tried using the email which is meant to be associated with this app to reset password to see if someone using my email and guess what email not registered so stop sending them when I’m not even registered with ur app.Version: 3.19.2

UnexceptionalSearching by song name simply isn’t an option that is reliable. So many times I will search a song name, spelt correctly, and touch tunes will not bring it up. You have to search for the artist, pull up their discography, and find the song that way. Wow! Look! It’s the exact song I searched for by name that didn’t populate by itself! This is a routine experience with TouchTunes. Also, the lack of songs on here is simply astonishing. Throw in the monetization and you have yourself a half baked money pit to play your basic songs that really aren’t worth paying for in the first place. This app is basically for drunk normies that wanna blast their basic music that no one needs to hear anymore :).Version: 3.31.0

PaymentsNeeds support for Apple Pay, if you’re not a PayPal member you can’t use the app. 🙄.Version: 3.28.6

Not happyDidn’t play my songs.Version: 3.43.0

BrutalThey are fired.Version: 3.41.0

Doesn’t workDownloaded it tried various troubleshooting and doesn’t work whatsoever and customer support is rubbish.Version: 3.31.0

Stole My CreditsI downloaded this app just because I didn’t like the music was playing at Applebee’s. I bought like $6.00 worth of credits (6 songs) and decided to play “Driver’s License” on repeat six times. After clicking the “play next” button six times, my credits were gone and I was ready to sit back and enjoy my tunes. However, after the third time playing, the song switched to a song I didn’t choose. Confused by this, I reached out to the app’s “DJ support team” questioning why the song stopped playing. The automated response back said that a DJ would reach out to me shortly to address the issue further. After about four hours, I still have not heard anything from any “DJ”. I then requested my credits be reimbursed to my account. Lo and behold, still not response. I lost $6.00 and a chance to make the people of Applebee’s question their restaurant choice. Thanks JerkTunes.Version: 3.28.0

Can’t sign up with Apple ID. Doesn’t workDon’t know why I get an error that I can’t use Apple ID. Probably cause of the hide email option..Version: 3.43.0

CreditsFor sum reason if u already have a card in ur wallet u can’t purchase credits.just keeps going to set up apple pay.Weird first app ive used that makes it hard to give them money 🤷🏻‍♂️.Version: 3.28.6

Setting locations access to alwaysDoes this happen to anyone else, setting the location setting to always drains my battery. iPhone 8 on latest iOS build..Version: 3.20.0

The que is terrible and so is the interfaceI just wanted to play 1 song and didn’t get to see the que until after I bought a song, then after seeing the que I would’ve had to wait 30 min (not including people who can skip you in line). My friends wanted to leave so I ended up having to buy the same song and choose the skip option an not ever being able to cancel my original song that I wasn’t even there to hear. So I lost 2 coins and had to spend 6 just to skip a line. Please show the que before even allowing a purchase of a song. This was a bad first experience and I should’ve listened to the reviews but seeing how they gave it five stars I gave it a go. I’d like a refund of my 2 coins please..Version: 3.28.0

Not helpfulBeing only able to use PayPal to add credits makes this app poor. Not everyone uses PayPal but most people have a debit card or credit card. You need to get real. Why can’t we search for venues that have touch tunes For instance I want to look what pubs have touch tunes in Shrewsbury before I go. This will make my mind up where I want to go. Go to some pubs and they cut the tracks short. You put a track on that longer than the time and it’s cut off. Relegated to 1 star. They did nothing about what I said before. All they want is the money not what the customer wants. Won’t be putting money in this app again..Version: 3.38.0

Refund RequestSome ‘local artist’ starting playing live music just as my songs were meant to start. Lost 4 credits - would appreciate a refund. This shouldn’t be allowed. Live music should only begin after al queued music has been played..Version: 3.19.2

DiscriminationSo I sent my two white friends an invitation link for bonus credits and I got 5 from each. When my black friend did it, I got 1 free credit and he got zero. Do not use this app. The algorithm is racist..Version: 3.20.1

Most frustrating app everFirstly app closes as soon as a song is selected. Finding the music I want is almost impossible as search function just does not find the songs. Cannot browse for things like top UK hits. Wrecks my head when we cannot go up to the wall box during these times!.Version: 3.28.4

Broken AppThis app was working in my local bar earlier this week however now every time I open it up it immediately crashes! Please fix as these machines have issues with taking cash!.Version: 3.27.1

My TT careerOverall 2-3 of 5. I have lost so much money on this app by songs not working it is almost comical. I have had minimal satisfaction when I live chatted and NEVER, NEVER has TT support given me anything over what I lost. Because of such there have been times, many times where I just do not even reach out. It has been that sad. Customer service is definitely an area of growth for this company. TT also really has limited roots reggae and jamband music. Given the demographics that like these genres you would think more would be available. Am I still a customer? Yes but I do not play it nearly as much as I once did due to the above stated facts. Was holding out hope that at least one time I would get a nice 25-50 credit credit. Seriously have spent a lotta loot and you would think such would be considered. Keep the music flowing - TheI.Version: 3.19.2

More expensiveIt’s more expensive to buy credits on the app, miss out on 10 songs when you spend £10.Version: 3.35.0

DeceptiveSuper irritated that I purchased a song and didn’t hear it over the next 1.5 hours that I was there. There weren’t that many other people either so idk how that many people were using the fast pass feature. Either way, it’s kind of a scam that you can pay for a song and never hear it. Facilities close at a certain time so I can’t wait there forever to hear my song… You also don’t get told any indication of when your song will play. The app actually hides the queue from you. So basically you are gambling when you decide whether or not to pay for the fast pass. That’s clearly deceptive. When you purchase fast passes at other establishments (like amusement parks) you can get a sense of how long regular lines are prior to making that decision..Version: 3.41.0

Skipped my songPaid for 12 tokens (cant pay for less) and my song was "next" and it completely never played it. Scam of an app.Version: 3.34.0

Credit rip off£2 for 11 credits in cash only 7 credits for £2 on the app. Get it sorted..Version: 3.42.2

Still takes my money and fails to play my songs.Still takes my money and fails to play my songs. Zero help options..Version: 3.23.0

Difficult to play the music at the barsSome bars simply do not play the music of this app... I bought some credits and my songs never played..Version: 3.20.0

JukeboxFantastic app....if you’re the only ones in the club. I’m sick and tired of having my tracks skipped, especially as I’ve used two credits to use next track. Wish I’d not paid £5 for credits as I’ve not had chance to listen to the tunes I want.Version: 3.19.2

Wasted my moneyAn older version of this app used to give you an idea of how many songs were up next on the jukebox. Now it seems to hide this vital info! Booooo..Version: 3.35.0

Dirty Dirty Way To Do ThingsI really want to give the app a good review because I want to enjoy it BUT, it is absolutely unfair when you purchase a song and it doesn’t play or takes FOREVER to play. I’ve done 2 credit songs and 4 credit songs and even my 4 credit songs don’t play. Why you ask? Because “it doesn’t fit the ambience”. I am Latino, Mexican-American to be exact. I love Reggaeton, Salsa, Pop, Hip-Hop and a lot more. The times that I try to play Spanish songs, I get skipped like 10+ plus times. It’s ridiculous I play an English song and it immediately plays. Keep in mind both song are at 4 credits per play. I think it’s unfair and it’s not the first time. It’s been everytime I’ve come to play songs. I have screenshots of the time I purchase it and the time it plays. Big differences between Spanish and English. It’s UNFAIR..Version: 3.24.1

Cool idea, confusing app designBeen using touch tunes since 2008. The app layout is very confusing. To the left where their should be your profile icon, there’s a menu icon that’s for both settings & your profile. Your profile is listed up top & then settings & activity underneath, this should be separated by having two sub menus. One for your profile & one for the settings. In the middle you have the venue which if selected brings you to the venue’s screen, the confusing part here is that instead of having a back bottom to the left, there’s a help bottom instead. You have to select the venue under the map to go back. That makes no sense. You get a bunch of other people’s or the venue’s playlists under what’a playing now when it should give you an option to sync your iTunes/Apple music or other streaming service’s playlist so it can find what songs are available on touch tunes & let you create a playlist with those songs..Version: 3.41.0

Didn’t work at all. Major let down.Didn’t work at all. Major let down..Version: 3.20.1

Delete Account SuspiciousI almost never write reviews but this is were I cross the line not having a delete account button on your profile in the app? That’s sketchy too I’ve contacted the app to request them to delete my account they responded with I’m sorry to see you go but is their anything we can do to help? I replied promptly with no they can’t do anything to change my mind I just simply do not like the app and they have not responded since. They also collect a lot of personal info which I feel is unnecessary such as your address and phone number I get why an email and name is necessary but seriously?.Version: 3.14.0

Is good until it decides to steal your moneyUsed the app happily the first few times, and had a few gripes like selection and what not, normal issues though. Then it started taking my credits to play songs without playing my songs. I have noticed this happens in a couple ways. It will just never put your song in the playlist sometimes, but today was different. Today the app said it was playing my songs while playing different songs the entire time. It seems like myself and a few others here were a victim to this app, so be warned, the app will not honor your requests while saying it is doing that. Completely she say and I say boo to the developers who would have this kind of shady app available to the public..Version: 3.19.6

Horrible, shady companySomeone should file a class action lawsuit against this company for their shady business tactics. They give bartenders way too much power to skip your music, without any explanation and with no refund. I tried to play Kanye, Fallout Boy, Zedd, and the bartender skipped all of it. How hard would it be to automatically credit my account if my song is skipped? I’m a an app developer and I know that it’s not hard at all! They also give the venues free credits for their bartenders to play what they like and this bloats the playlist so you are forced to use the Fast Track feature if you want even a prayer at hearing your song. So shady. You are basically in a bidding war against the bartender and you will ALWAYS lose. When I use TouchTunes I hear my song about 20% of the time. This company continually does not do the right thing and will not see about her nickel from me..Version: 3.18.2

Good until they turned it offGreat until they turned it off and the contact us section says no internet connection 🙄.Version: 3.31.0

Show the right song?!Love TouchTunes (other than my area keeps raising the price for a song) but can you please at least show the current playlist so I can see what I have to hear until my song plays. I’ve seen the same song every place for the past day and I know T-Pain doesn’t play electronica or Irish music. To amend why my review went down stars: “your songs will play in 7 songs”, it’s been at least 12... and I lost count after that so glad I played for them to come next, could have been nice to have a better estimate..... To amend yet again, this service is good on places that have low attendance, in a moderate area and definitely not on a holiday. You should probably advertise places that “close the juke box” before patrons buy a song... since the server just said that they close the juke box on ‘big days’ if this true then you need to let your patrons know. I think I’d rather go straight to the bar and ask for them to play my song, at least it will play in the 6 hours I have been here..Version: 3.19.0

No option to change payment method.The only payment option available is PayPal. Online help has instructions on changing payment method, but these do not work. So I have not been able to use the app..Version: 3.16.0

UpdateI’m sorry but every time you guys do an update I lose all my credits I’m sick and and tired of this I must have lost over a tenners worth of credits in the last few months this needs to get sorted.Version: 3.33.1

This App Cheated me out of MoneyThis app is complete trash. While at the bar last night I bought the app with numerous credits and then purchased a song, interested in how it worked. It immediately showed that my song had been played and took the credits. I assumed it was just a poorly worded notification and figured it would play after the 3 song queue. It never played. I kept waiting thinking that I had made a mistake, double checked where i was and that I was selecting the right bar. So I went ahead and just bought the song a second time since I had already wasted my money on credits. This time a 7 song queue. It never played. I waited through 15 additional songs before we finally left the bar and the song never played from either purchase. Now I have fewer dollars with only a few worthless credits left in an app I’m going to just delete anyway as it’s trash. Don’t use this unless you want to burn your money on an app that can’t do the single thing it is built to do. It will just take your money and give you nothing in return..Version: 3.14.2

Bar staff can stop the music you payed forWhat's the point if the staff in the bar don't like the song and skip l/stop the music you choose . Don't waste your money ! 5 songs where stopped because as the staff member said " I don't like the song dude !".Version: 3.2

Glitch Cost Me $During sign up there were issues and points where it would not advance. There were no notifications or error messages. When playing my first song, I hit the play button and the screen went back to the search page. Thinking there was another glitch with the app, I clicked the song and hit play again. I was taken back to the search page again without any notification or confirmation of my selections. I tried one more time to play the song and was again taken back to the search page. At this point I went to my acct page and saw that 7 of my 12 credits had been spent. I attempted to contact customer service, but I was met with a “your have no internet” message that is completely inaccurate. The app had the access to cellular service and every other app on my phone was functioning fine. It is very frustrating to lose money because of a portly managed app. At least give users the option to change songs in the event the same song is selected simultaneously by error..Version: 3.35.0

This app sucks if travelingTerrible app if you’re a Canadian trying to use this in the u.s. wish they allow use with one login for both countries.Version: 3.33.1

You can only pay with PayPalThis so call app only has one method of payment PayPal in uk. I don’t use PayPal they should update this app and offer other ways to pay.Version: 3.13.2

Usually goodI like the app, it has a nice interface and a decent song selection, and my songs usually play in a reasonable amount of time. However, sometimes there will be a huge backlog of songs on the queue, and songs I queue don’t play for hours, after I’ve already left. If they’re only going to let you see a few songs in the queue, the app should warn you if there’s more than an hour’s worth of songs already queued up, or suggest for you to fast pass. Another solution would be the ability to upgrade songs you’ve already queued up to fast pass once you’ve been waiting a little while and realize there’s a large queue..Version: 3.28.6

Great idea. Way too expensiveThis app is a great idea. The song catalogue is pretty good. The reason it sucks is that it’s more than $1 to play a single song. They just increased the price so it’s even more expensive..Version: 3.28.0

Waste of money and timeIf you want to hear your song you have to pay a ridiculous amount of money bc otherwise people will just skip you constantly. Didn’t used to have this problem bc the people around here hasn’t bothered to download the app. Now that there are some that use it I never hear my music. I’m here for three or so hours and never get to my songs bc I pay at the juke box not on this broken overpriced app. Only cost 3 credits to skip ahead on the juke box but apparently cost 4 on the app! Ridiculous, unacceptable, a terrible business model showing this “company” thinks we are all stupid. As if we can’t tell they are making updates to force us to spend more if we want to hear our music. I will NEVER spend money on touchtunes again. Not on the terribly made app and DEFINITELY not on the jukebox itself bc it ruins my night when I expect to hear my songs but only hear other people’s garbage for the whole time I’m here!!!!!!!!.Version: 3.20.1

Terrible designNormally I don’t care to make reviews but I figured I’d help people save money... It’s cool not having to get up to go pick a song and swipe your card or insert bills every time you wanted to hear a song but the system they have in place is poorly thought out.. The play next option ruins everything, I chose a couple songs and they kept getting bumped back and back because other people paid more to hear theirs next so I decided to try the play next option so I selected that option and the cue showed my song as being next, well then someone else did that after me and my up next song got pushed back a song, and then again and again... Next thing you know the 4 credits I spent to hear my song next was 9th in line 5 minutes after I did that option. My song went from next to 9th in line in 5 minutes for 4 credits... Not only that but people kept selecting the next option so that the 6 songs I selected prior to that still haven’t played after 3 hours of being here. Just save yourself the money and disappointment and let everyone else make their mistakes with this app....Version: 3.16.1

ScammedFeel cheated I thought how cool I can play a song at the bar then my song got pushed back and again and again. I paid 3 credits to move it up and it got pushed back turns out I never heard the song and more than a hour later I’m notified at home your song is about to play. Looks like my money is gone too I had 20 credits and I didn’t no they expired. I went to use the app later and I was like I still had 13 credits but they weren’t there. Total rip off and to be honest class action law suit in the making. As these tools hide these details and are not a transparent. Sure it’s nice to listen to your music when it does come up but it’s 50/50 and I feel like I got scammed..Version: 3.19.0

DisappointedI’ve seen one review similar to what I’m writing this review about and how they just get people to spend coins. I’ve wasted coins before and just started to realize that they’re going to waste Cus I never get to hear the songs I put on. For example last night I was at the bar and I paid for two songs. After 15 minutes my friend asked if my song came on and I said no and I had picked two. So I went back to try to have it play sooner so I paid the extra 4 credits. After an hour I didn’t hear the song. I’m mad Cus I’m leaving I’ve spent enough time at the bar and so I checked the app to see if there’s a way I can cancel my songs and nope, even more disappointed that I not only will be not listening to my song but people that didn’t pay will. You guys should have like a song cancel option and therefore you can get the coins back other than that I wasted time and money.Version: 3.12.4

PoorDoesn’t connect to where you are, causing wasted credits to past locations.Version: 3.24.1

Horrible credit policyI bought $50 of credits maybe a year ago and I was excited to use my credits when I got to a bar with my friends. I was disappointed to find out that their credits expire 180 days after purchase. This practice sounds borderline illegal and extremely unethical. I was considering purchasing additional credits but I can't pull myself together to support a company that would have such a policy. They should make it more clear to the user that their credits expire a certain amount of days after purchase. 180 days is very low for an expiration date. They updated their credit policy in August 2022 so the play anywhere credits don't expire but this company isn't getting a single dollar out of me until they refund me for their bogus credit policy..Version: 3.40.0

Totally disappointed.Got a message that I was loading app in different country, Couldn’t get this app to work deleted it..Version: 3.19.2

Can’t even add my Credit CardWorst app ever. Can’t add my card because I can’t enter my postal code properly. They want money but can’t even make a proper payment system. Why not just use iTunes?.Version: 3.20.1

Rip offSo I bought credits, selected a song to play. It deduced the credits from me, and never played it. What a rip off..Version: 3.23.0

App crashedI’m trying to bring up locations and it keeps telling me to retry please fix this asap!!!!!.Version: 3.41.0

Biased SoftwareI downloaded this app tonight and purchased some credits while in the bar (OTR, Columbia MO). The first song I requested was Buy You a Drank by TPain. It was played at a noticeably lower volume than all of the songs played before, which were by white artists. I thought it was a fluke so requested another song which was by a Black artist. It was in the que and played after about 15 minutes. While waiting all of the songs played at a very high volume. When the song I requested came on, it was barely audible. Twice in a row cannot be a fluke; there is clearly a preference in the software for which songs are played at a high volume. I would actually like a refund and am sooooo disappointed in the biased implementation of a potentially awesome platform. 🤮.Version: 3.35.0

ShameStarted off so well. You used to get 55 credits for £10, now you get 37. I questioned this and their reasoning was that credits can be used in more than one place. Guess what? So can my pound coins. Such a shame. I really liked the idea and the app.Version: 3.19.5

Pricey and Lack of SelectionSure it works while I’m at my local bar but it’s too pricey to use regularly. And the selection is crap. I’m deleting the app..Version: 3.20.1

Love this app BUT….I have been using this app for years but I would love to see a limit on the number of times you song can be jumped. I try to share the music but when I spend my money to play a song and it doesn’t play because others have payed to play before my song it get annoying. I played a song and 2 hours later it hasn’t played. There needs to be a limit on the amount of songs that can play before yours does. We all pay for our songs because we want to hear them and this is not the first time this has happened. After the last time I quit playing music because 3 hours after I played music- after I let the venue- I got the message my music was starting. Think it’s time to quit again..Version: 3.35.0

“Play Next” breaks the whole experienceThe Play Next feature breaks this whole app. This allows you to pay more to skip the queue. Spent $10 to queue up some songs, and for an hour my song kept showing next until moments before the current song ended, and then someone would use Play Next. Waited an hour, didn’t hear a single song I purchased. Fool me once, shame on you, fool me twice… you won’t fool me twice because you won’t get another dollar from me. And you WILL get a 1-star review. This is an easy problem to fix. Just scale up the cost of Play Next exponentially for each time a song has been bumped back. 4 credits to Play Next the first time. Then 8. Then 16. And so on. This democratizes the jukebox, which is kind of the whole point of this design, right? Jk, obvi we know it’s for the money..Version: 3.41.0

Upset with credits decreasingI used to get 60 + 4 bonus credits for $20. Now I only get 50 + 2 bonus credits for $20. I will not be purchasing as many credits!! I used to buy $20 worth a week!! Now I will be only buying $20 a month!! As well as my bar rewards have went down drastically!!! Very upset. Used to love this app and recommend it to all my patrons!! My juke box is usually playing every night most of the night. Now it is rarely played due to the major increase in amount of money it takes to buy credits and how the credits for each song has gone up as well as the amount it cost for fast passing. It was gonna be 12 credits to fast pass! Come one touch tunes bring back your better prices and songs for 1 credit. Your losing customers!! Is only common since. Without us you wouldn’t have a business. Reciprocity I scratch your back you scratch mine!!!.Version: 3.18.2

Great idea, terrible execution and very low quality app development workMight be the most frustrating app I've ever used. GUI is terrible, have to pay more money to see the full queue of songs, and generally speaking the user interface feels like it was made by a highschool student whom is trying to learn coding. It's a great thing to have an app that allows you to pay for and play songs from your phone at local bars. However, not being able to see the full queue of songs, and the wonky interface is frustrating. Do better.... It's not hard to make an app for what is essentially a juke box that's easy to use and also shows the full song queue (I know they want you to pay for it but you're already paying to play songs and the feature used to be in the app for free)..Version: 3.38.0

BadTo many songs are censored.Version: 3.19.2

Fast track can get bentIs this a freaking amusement park ride now? U pay to hear a song. And then someone with more money comes along and skips the line? That just isn’t right. This company is already greedy enough now u are basically screwing us out of money. I was at a bar and at 9 o’clock I paid to hear 4 songs. I could see my songs I. The cue. Then comes a couple of drunk girls who love ABBA. Yeah, ABBA. They put money into the machine and play about 80% ABBA for the next 3 hours. Jukebox gets shutoff at 12am. I never heard one of my songs. I complain to customer service and after a little extra complaint they say “as a one time courtesy” they will credit me back for my missed songs. So I guess they can just continue to screw me over because I already spent up my one time courtesy..Version: 3.20.1

SpamGreat if you like receiving spam marketing emails for dating sites after signing up!.Version: 3.15.3

Steals your moneyThis is a terrible app. Not only does it require frequent force restarts because of all the technical issues, it also steals your money. You have a limited view into the queue. If you pay for a song that is already in the queue, it will not add it a second time. But it will take your money like it did add it. You get nothing for your money. If they don’t want to allow the same song I the queue multiple times, that is fine. But they should not take your money in that case. This is a “digital jukebox” and that is not how a real juke box works. It is a scam. They’ve already had class action lawsuits against them for the way they cheat customers and there should be more for the way they continue to cheat their customers. If companies were actually held accountable for their actions, ones like this wouldn’t exist..Version: 3.34.1

CrapDoesn’t work at all. Full stop. Won’t let me create an account or do anything with the app..Version: 3.28.6

Credits have expired, not grandfathered inI had a significant amount of credits expire (about $20) and I don’t recall seeing anything saying this would happen. According to their new terms, credits bought after Aug 2022 do not expire but credits bought before then do. Why on earth would you not grandfather in credits?? I used to have fun playing songs at bars but now no longer have the urge to buy more credits. What an incompetent business decision. If it had to do with a change in tech stack then run a script to save user credits to a table then apply those to the new credit system. You would have made so many people happy instead of insulting them..Version: 3.36.0

Songs never playedDon’t bother using this app unless you have hours to sit around waiting to hear your songs. There have been a few occasions that I never heard my songs and the last time after 1-1/2 hours I even reached out to TouchTunes through the help feature and still didn’t hear them play!! There is no way to see the cue on this app to know how many songs are ahead of yours and other people will use extra credits to keep skipping the line and play theirs first. This feature is on AMI also but at least you can see the cue before deciding to play songs. It’s always a gamble on this app whether you get what you paid for!! I will use my remaining credits & then delete the app. Not worth paying for songs that you never hear..Version: 3.41.0

Not impressedHonestly not impressed I payed for 5 songs and none of them have came on and it’s been two hours..Version: 3.20.0

AwfulSpent £2 on the bloody thing and didn’t play one of my songs in an hour can go to hell.Version: 3.19.2

Cheaper to use cash in the machineAnd less selection than usin the juke box.Version: 3.19.0

DavidWhy can’t I use this in the states when visiting from the Uk.Version: 3.19.2

Creates a lotYou can't use this while traveling which is stupid just always charge in home currency it's a body dollar. And there servers constantly go down.Version: 3.19.2

Baaaad Move on the UpdateAs a bar manager that has been using this app for several years, I cringe at the thought of how much money I’ve spent on this app (over 3000 plays, you do the math). Nevertheless, I’ve always enjoyed (and continue) to use it. Prices always seemed fair and it’s a great help when a customer requests a song or you need to change the atmosphere in the bar. Over a year ago or so, ALL credits worked at ANY location. They changed it to check-in locations only. Not a big deal, considering previous stated circumstances. However, this new update is a complete sham. They return the “everywhere” feature of versions past, but lower the credit count because it’s a “new” feature, I guess? Has always been 18 credits for $5, and is now 12 for the same price. As a loyal customer for years, SHAME ON YOU. I never write reviews (I’ll go ahead and sincerely give you 5 stars for versions past),but this appalled me. I’ll just be using my manager reward credits from now on, until they get rid of that....YOU CAN DO BETTER, TOUCHTUNES..Version: 3.17.1

Mauvais app!!Mauvaise apps ! Les bars peuvent arrêter de faire jouer nos chansons mêmes si nos crédits son en utilisation!.Version: 3.19.0

Crappy appWhat an app like this which has the purchasing power and simplicity of the in app purchase from apple choose to make you register a credit card is BEYOND ME, hence crappy app!.Version: 2.12.3

Horrible supportCredits were taken and my songs weren’t queued. Tried support chat and they were non responsive..Version: 3.20.1

Where did my credits go?!?🤬Love the app but it’s not cool that the credits disappear after x amount of time. I usually use it in a bar, not an accounting office, so don’t feel like keeping track of when I bought them. Just today I found my account empty, not to mention post Covid lockdown..Version: 3.36.1

Credits disappear and song doesn’t playSo since downloading this app, at several locations I have requested songs to be played. They went into the queue to be played, yet when they come up they don’t play and your credits never return. This has happened several times since having this app. I use the app very frequent. Finally I got sick of throwing out money, and wrote in a complaint to help via the app. It has been days and I haven’t gotten a response. Keeps telling me be patient someone will respond soon. I want my money back simple as that. Why should it be so hard. The app should know if there’s a problem with the song being played the credits should just return. I’ve probably lost at least 10 dollars with this app by now..Version: 3.19.0

MusicDon’t seem to update enough into my country music and do spend a bit on here still.Version: 3.20.0


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