Audible: Audio Entertainment App Negative ReviewsAudible, Inc.

Audible: Audio Entertainment Negative Reviews

4.8
4.86042 star

Total 78 Negative Reviews

Audible: Audio Entertainment App Complaints & User Negative Comments 2023

Audible: Audio Entertainment app received 78 complaints, negative comments and reviews by users. Have you ever had a bad experience using Audible: Audio Entertainment? Can you share your negative thoughts about audible: audio entertainment?

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Audible: Audio Entertainment for Negative User Reviews

Confusing and complicated to useFirstly, you can’t buy books on the app? At first I thought it was a bug but then I read other reviews that confirmed it. Secondly, I paused my membership and when I came back to start it up again I was offered a free trial even though I had a membership. I signed up again thinking this is what I was suppose to do to unpause and couldn’t download any books. Forgetting about it I then looked at my bank account and saw I was charged twice (two different amounts). Not happy with this service. It’s difficult to use and has the potential to be much simpler..Version: 3.37

Awful functionalityDoes not synchronise across multiple devices (I’m using iPad and iPhone) and even worse, sometimes wrongly synchronises (e.g. I listen to the first two chapters on my phone, then change to my tablet, where the progress is not registered. I manually forward to chapter 2 and continue listening to chapter 4. Next time I start the app on my tablet, my progress is rewinded back to chapter 2, to where the phone was/is at…). And every time the screen of your device locks, the audio will stop playing. So the only way to make the app somewhat usable is to allow it to disable the screen lock, which in turn then renders the sleep timer useless (if you listen before sleeping/while falling asleep, once the timer is done, your device will just stay lit up all night and your battery drained/dead in the morning…). Those issues exist since at least 2-3 months now without having been fixed. I’m thinking about cancelling my membership and trying a different service..Version: 3.50

Very difficult to cancel subscriptionI subscribed to Audible but found listening to books wasn’t for me. When I went to cancel, I found it difficult throughout the process. You can’t cancel from the app or through the mobile site...only the desktop..Version: 3.4

TerribleI’ve tried to cancel the subscription multiple times but they keep taking money from me. There’s no way to download books from the apple app. Do not recommend.Version: 3.36

Don’t deserve any starsNo service, no assistance, no care for costumers.Version: 3.71

Why I’m cancellingThere is so much I love about Audible- the price, the selection, the ease of use. So why am I cancelling? Because they got greedy. I am getting more credits than I am using and need a month to catch up. They make it really easy to give them my money, but they make it much harder to stop giving them my money. You have to go onto a website through your laptop or desktop and sign in. There needs to be an in-app way of pausing an account that is as easy as activating it. The designers know that this extra step means a lot of people won’t do it. This is exploitive. If there was an in-app way of pausing the account, I would have done so until I used my credits. But since they make a bunch of unnecessary steps before they stop charging my credit card, I am cancelling. Audible gets nothing more from me..Version: 3.85.1

Phone app is good, Watch app is super annoyingThis is a tough review to write. The iPhone app is pretty awesome. It works very well most of the time with only the occasional crash. (It also sometimes does not play well with my car’s audio system, but I suspect that’s more about my Hyundai than it is a failing of the Audible app!) The Apple Watch app, however is a complete train-wreck. When you’re playing an audiobook on your phone, it completely takes over your watch and DEMANDS that you feed it a book. You can try to dismiss it, but it just pops back up and tells you again how you can sync a book to your watch. Again and again and again. It is evil. Once you’ve sacrificed a book to the watch app (which takes FOREVER!), you then get player controls that, again, can’t be dismissed. When you’re playing an audiobook, you no longer have a watch. You have an Audible remote control. That is all you can do. Funny thing is that without the Audible watch app installed, you still have control using the built in Now Playing function so the app literally adds nothing except the ability to listen to audiobooks when you’re not near your phone and endless, endless annoyance. Best thing you can do is uninstall it as soon as possible..Version: 3.0.1

Was brilliant but...I absolutely adored this app and have used it every day since purchasing, however, I have been completely unable to use it the past 5 months. Every time I open it the app crashes within seconds. I’ve tried everything, I update it every time I can, I’ve deleted and re-downloaded and now I can’t even sign in before it crashes. I sent an email to audible and have had no response, that was over a month ago. I am really upset because this really was my favourite app, I’m a dog walker so this was great to use while working but I’ve had to resort to listen to audible books via echo for Alexa which is no way near as good (can’t rewind or fast forward properly for a start!) I hate to say this but I am switching to another audiobook provider. *edit * issue was sorted shortly after this review was posted (funny that) but don’t bother with the plus catalogue of books that are “included” with your subscription! They are there for a limited time, they do not tell you how long the books will be available and if they are removed (which they do without warning!) from the catalogue while you are listening to them then you cannot finish the book without buying it. Immensely frustrating and has happened to me twice. Good concept, incredibly poor execution. Other audiobook apps are better..Version: 3.57

MehAppleWatch sync is not working and you can't view your full library between your amazon.ca and amazon.com accounts without signing in and out every time..Version: 3.68

Painful to joinI’ve encountered so many errors trying to get setup with audible, it’s taken multiple attempts and hours and I’m still not there. First it was because the title I wanted to join for wasn’t available in my country, then a title that it turns out hadn’t been released to market. No error messages, you just have to battle thru and eventually work out what’s happening. Now the app profile won’t reflect the online account purchase. I go to get support but it tells me that is broken too. Surely a company this size would have ironed out major customer experience issues by now?.Version: 3.29.1

Great Service at a premium priceAudible works great, I can find great titles, get samples of the voices, and I even get a free credit with the higher tier subscription with a few more “premium” titles. The issue for audible is turning the everyday subscriber into a customer; like myself. I pay $10 and watch hundreds of movies and tv shows that last a few hours to hundreds of hours depending on the title. The budgets are bigger, the price for the customer is lower. I pay $10 and listen to thousands of songs, many just a few minutes, some can be hours. I also enjoy podcasts... for no additional fee. Now we get to Audible where I pay $12, more than the others, and get 1 pick and like at an old movie store I become limited and find it difficult to choose the only free title I’ll get because the rest you have to pay for. I loved the audio books, but I’ll never stay a subscriber when I have other content for cheaper and without a secondary pay wall. I listened to a single book in a week, so that’s 4 books a month on average. Since only 1 is free, I could be paying $30, $50, $100 more for the other titles. I signed up with a free trial, stayed for a month after, but will sadly cancel after as they haven’t nailed down a way to monetize in a way that I can have access to hundreds of premium free titles for a low monthly cost..Version: 3.39

TerribleDownloaded then deleted this app right away. Extremely confusing to use. How do you buy books? And where is my wish list stored?.Version: 3.39

Abysmal app - sync to watch issue still not fixed.Seriously? How long will it take to fix the issue of syncing audiobooks to the watch? It’s been years already! So much feedback has been provided on this, there are so many posts on online forums with users experiencing lengthy audiobook syncs that fail. Almost. All. The. Time. There’s no work around, no settings to change, the advice is the same copy paste response that has been handed out for years. “Ensure your app is the latest version” “remove and reinstall the app on both the phone and the watch” “ensure you are charging both devices at the time of transfer”… i follow these instructions and leave the transfer to take place over night to find that a book has taken the whole night to transfer 3%! This is a throwback to when you used to download a file using dial up speeds 30 years ago!!! Honestly, find a way to get this resolved ASAP, audible would have so many more customers if this wasn't an issue anymore..Version: 3.68

Love Audible books but... the app could be better.🎉 It did improve when the sleep timer was restored to the main page. Thank you! The purchasing feature is clumsy and annoying to use. It is difficult to find books from any for sale list. On my phone, the wish list and lists of books offered in different special categories are in a series of brief “pages” and to get to the end one of a long list must go through each page to the bottom in order to turn to the next segment. If you stop mid-list it is necessary to start over. GRRR! Also, no chance to go to a given page directly. As a result, I have no idea what is on the last 80% of my wish list or special offer lists or book category lists: takes too much time to peruse them all at one sitting or skip back page by page. A minor change in the last update I find annoying: when a book is finished, a persistent popup page makes it not possible to go back or go to different book without rating the one just completed. Previously one could opt out of the popup rating page. I normally rate books but do not always wish to do so. I have found a way out of it but it’s also annoying to have to do this extra step. On my iPad I can close the app completely and when I return to it rating demand is gone..Version: 3.34.1

When the app does work it's wonderfulApp likes to delete books I've downloaded and listening to a lot, or error when I try play them. I had to download one book several times and it takes about ten hours to download. BUT I finally got to listen thought a whole book and the app actually worked it was wonderful. Great to have a book each month and such a great selection. I really like that you get badges for doing certain things and listening at certain times :) cute idea.Version: 2.31.1

Dishonest and brokenAudible do everything they can to get more money out of you. When you want to cancel they hide the option to do so, then when by some miracle you find it, they make you jump through so many hoops to confirm that you think it’s done when it isn’t, and then the page breaks at the final screen and you have to start again! After going through all the steps again to cancel and are finally successful, they tell you you’re going to be charged again in 3 weeks! Why!? Then when you try to send an email about it, the forms broken! They’re worth 1 TRILLION DOLLARS! I think they can afford to fix these issues!.Version: 3.27.1

Disagreeable design choicesThe content is wonderful and I use the app a lot, but it definitely has design choices I find annoyingly obstructive. A paid app - or a subscription based app, as in this case - can *maybe* ask once for a review, but Audible nags. Don't nag; it had me require all kinds of self control not to give it one star. More to the core functionality; I often use the app with headphones with a play button. Whether I can start it by pressing play, depends on the weather, it seems. Quite often, the app will, in the background, "forget" which book it was playing; when I go back into the app explicitly, it shows me my library and nothing in "currently playing." It also insists on blocking operation of the app while it's calling home. I'm guessing this is to validate my account is still active and that I did pay for the book I'm listening to, but it's yet another factor that makes me want to change to pirated stuff. With fewer built in obstructions, pirated stuff simply gives a better product experience. Edit: It also keeps asking me for reviews after having reviewed it, which is yet another obstruction in using it comfortably. That's another star off. Edit2: And taking another one off, cause it keeps asking me to review. Edit3: Of late, it started calling home after EVERY seek or scrub, leading to endlessly spinning orange rings in quiet. It also randomly stops playing and lose its place (goes back to chapter one) on pressing play..Version: 3.64

Completely useless app on IOSGo ahead see for yourself. Download audible and try and buy yourself a book. Here’s a hint you can’t. You can’t do anything on the app other than browse titles. Ridiculously convoluted interface for something produced by a huge company in 2020. For the record, to purchase you must open your account in a browser and purchase in browser then you can listen through their app. Would be an easy 5 stars if I could simply download and use Apple Pay to purchase books and listen to them immediately after downloading. If you don’t know already there are massive archives of free ebooks and audiobooks all over the internet. No need to be bent over a barrel price wise and robbed of your time trying to figure out how to give Amazon your money..Version: 3.40

New upgrade horridThe new upgrade made me have to adjust my text size so I could read which chronological numbers I have as part of multiple series. For some reason now when I click into a ‘book’ with multiple separate chapters/episodes (already annoying as they stop playing after each episode and won’t play the next one) it comes up with double the chapters. One each of each chapter, one as downloaded the other not, like an inaccurate shadow. Please go back to the clearer format and please add the facility to queue books to play one after the other automatically. Most of the books are fantastic..Version: 3.18

Hard to useTrying to figure out how to purchase and access content is challenging. Even free content. I still haven’t figured it out, I gave up on the app before I could successfully finish listening to a story. The library is enticing though..Version: 3.39

TERRIBLEIf you have an IPhone don’t even consider downloading absolute waist of time and will never use anything related to this company again..Version: 3.36

Worst experience everI was incredibly excited to get my Audible subscription! I signed up for the most expensive plan because I love to read and I love audiobooks! To say I regret it now is an understatement. My card was charged and that my subscription never appeared in the app or online. I contacted Audible customer support and though they were friendly they told me my problem was with Apple because I had signed up to the app. I said there’s nothing they could do on their end. So I contacted Apple they told me that billing had gone through with no problems and that the subscription should be reflected in my membership. They said that if it did not it was a problem with Audible. I went back-and-forth like this three times with neither of them excepting responsibility or being able to help me. I finally gave up and demanded a refund for my subscription which I will happily processed they recommended that if I wanted to try again I call audible and make sure there wasn’t a problem with my membership first. I did this in the entire time the support specialist just tried to get my credit card information so they could sign me up again. I was beyond mad and it was not the time. I believe it could be a good app but when the app has such a problem that you pay and it won’t even show up that’s an issue. 😡.Version: 3.39

Not an appNon-functional. Used Try App and downloaded the samples but it completely refused to even try to play them..Version: 3.4

I’m all ears. I hope someone’s listening as well.Everyone should give audiobooks a try. Audible has helped me enjoy and explore so many more titles and topics (now over 400 in my library) than those dusty, neglected titles stacked on my beside table. Along with a constantly updated and wide array of captivating and entertaining titles, it’s great to share the experience of so many of the great masterpieces of mankind. I appreciate that they are preserved in spoken word form for our future generations. Whilst the above is true I still feel compelled to hold a Star (or two) of hope that someone, who is proud to work at Audible, will take the lead in preserving and presenting some of the many, many fine works of the late great Mr James A Michener. It’s been great to listen to and savour other masterworks like War and Peace, Crime and Punishment, Great Expectations…It’s a very long list. Humanity should hold on to this timeless wisdom. Lest we forget. What is noticeable absent however are other classic titles like Centennial or The Source or Alaska? Like earning the Audible trophy’s within the app and I’m sure the team at Audible like earning rating Stars for this app. Audible will earn another two stars (from me) when they publish some of the works of the mighty Mr Michener. I’m all ears. I hope someone’s listening as well :).Version: 3.66

RidiculousOne of the worst experiences ever on an App. How do you buy books? You don’t, they sit in your wishlist forever because you can only listen to 5 minute samples..Version: 3.40

Needing iOS 13 or better is crapI just lost years & years of audiobooks. Can’t access the old ones. Can’t buy new ones..Version: 3.30

Terrible with Apple WatchThere are too many bugs to list with the Apple Watch. It’s beyond frustrating. Just syncing needs some major work - takes an eternity and you can’t use your phone during the sync process nor let it go to sleep. So you sit by your watch on the charger with your phone in your hand refreshing then audible library for an hour while it syncs. God forbid something happens in the middle because you then have to go through a horrible process of trying to delete it from the Watch correctly and restart the entire process. And sometimes it just disappears from the Watch and you can’t sync at all. So you have to remove the app from your phone and watch and reinstall and then restart the sync. And sometimes it will only sync half the book. Ugh. It’s terrible. I like to listen to books on my long runs and not have to take my phone but lately I’ve just given up. It’s happened the past several years, with different (upgraded) watches and phones. Would be great if these things could be fixed! Also, when you try to pick up off from other devices, it doesn’t always pick up from where you left off (like listening in my car to my phone or watch) so I have to try to find it. Great concept but the same problem for years with never any improvements..Version: 3.73

I love audible but the app is annoyingA number of things on the app are redundant - the entire home tab for instance serves no purpose. The discover tab also isn’t great when you can’t buy through the app, why not just link to the website? The ‘included with membership’ section on the profile tab is unnecessary and takes up a huge amount of space. And what’s with the badges? A further irritation is that the library will no longer allow you to filter by unread books - filtering by ‘started’ is not the same thing, especially when there is no option to mark books unstarted. It’s also difficult to tell which books are finished when scrolling through the library which is further irritating when you have built up a collection. It’s a shame because I love audible and get through a lot of books. The playback function is good but please do something about these irritating features!.Version: 3.28.1

Fantastic Service, Passable AppAudible is a brilliant service, and this app is a capable way to consume content acquired through the website. I’d love to see some improvements to the app, however, such as: - The Apple Watch app is a great idea, but it would be useful if you could control the playback of audiobooks from the phone with it. - The default download quality is low, and a default of ‘high’ would give a better quality to all customers (with the option to manually change back for the few who need to). - The app desperately needs folders or collections (syncing across devices) to organise larger libraries. The ability to hide content (and have this hidden toggle sync across devices) would also be an advantage. - Interaction with Siri Shortcuts could be tremendously powerful (e.g. “Hey Siri play my book in Audible”, “Play the next book in audible”, “Play my History collection [see above] in Audible”, “Set a 10 minute sleep timer in Audible”) - Integration with the Shortcuts app could allow for some incredible utility, not to mention a great advertising opportunity (Building a skill to dim the lights, turn on an electric fire, and play a specific audiobook, for instance). It could also open up some great power-user features, such as using a shortcut to clip the last 30 seconds, and then share a link to it on Twitter, all handsfree. - Cloud-based streaming. Why does each audiobook have to be downloaded in full? - True black option for ‘dark’ theme.Version: 3.2

Stupid AppThey make it way to complicated just to listen to books, which you have to buy, besides the 14$/a month you already pay!! I can’t believe people have rated this 5 stars, barely deserves 1..Version: 3.41.1

A buggy piece of softwareI use this app because I have to. It used to be great, but over the course of the past couple years, it’s become apparent that nobody at Audible actually uses or cares about this app. There are random crashes at least weekly, where the book will just stop playing and you have to restart the app. It refuses to honor the “don’t sync playback position” settings, so listening to the same book someone else in my family is listening to is a headache, since I have to constantly go back to my spot. They changed the “swipe to delete” feature to include an option to “add to favorites.” Like, honestly, how often does a user really add a book to their favorites, vs how often does a user want to remove a book from their device? Here’s a hint: literally every book will at some point need to be removed from the device. Unless literally every book is also added to your Favorites, then this is a bad feature and should be removed. Also, when opening the app fresh, why on earth is the first page ads for new books? 9/10 times I want to go to the book I’ve been listening to most recently, not shop for a new one. And while you’re at it, make the Extend Sleep Timer feature smart about the sleep timer you just set. A default of 30 minutes is useless to someone who sets 15 or 20 minute sleep timers..Version: 3.50

Buggy, expensive, bloated, wont sync with Apple Watch...but apart from that, great! Sent a detailed description of my issue to support. They sent me instructions for how to install the app, and a cheerful promise that I would then be able to listen to audiobooks. Deleting and reinstalling, this app now comes with half a dozen excerpts of books, in French for some reason, with no option to delete them. Maybe it’s mad at me because I wouldn’t share my iTunes library with it? When it is “working”, I can search for books but get a message that says “this app can not be used to purchase content” even though I am a subscriber. I have to go to a separate website if I actually want any of the books..Version: 3.4

Room for improvementAs noted in other reviews Audible in general is great, books range from brilliant to terrible depending the writing/narration not audible but the app itself I think needs some improvement to be completely user friendly. I would find it a lot easer to use if there were chapter titles for books. I find not having these particularly irksome for non-fiction where I want to jump to a particular topic and spend forever trying to find it scrolling through the arbitrarily numbered chapters and listening to see if it’s the right thing. I would also personally prefer more options to organise titles, such as being able to create folders or even just alphabetise rather than base on time of purchase, but that’s not a major thing. Similarly it’s a little disappointing still not to be able to make purchases through the app, but a negligible annoyance compared to the chapter name issue. On the bright side it’s more stable now and hasn’t crashed on me for months, and I use it nearly every day :).Version: 3.10.2

Maybe reading the books really is more cost-efficientSo after listening to the adverts for Audible in some of my favourite podcasts I thought I’d give it a try and finding that you cannot purchase books through the app is rather cumbersome and annoying. Also not overly impressed with the per month cost and the whole 1 free book a month, I personally read 5-6 books a month and listening to them I’ll go through 3-4 times as many for sure, so 1 credit doesn’t seem worth my time. However the app is easily to use and navigate, although the search function needs to be updated to show approximate results for when you misspell an author’s name..Version: 2.37.1

Not giving credits after chargeContacted Amazon and told to search for Audible Canada. They cannot help. Got my Audible subscription through Amazon. Acting like con artists Disgusted.Version: 3.36

Grid view?The app is easy to use and there are a wide variety of titles to select from. I have a screen-intensive job and love reading, but my eyes were often too strained to be able to read at the end of the day so since I’ve subscribed to Audible I’ve been able to enjoy new books and old favourites without causing myself any more discomfort. However, I’m not happy with the update to the app. Previously, I was able to view all my titles in grid view, but now this option has either gone, or I just can’t find it anymore. The current layout looks messy and somewhat unappealing. I know the point of audio books is to listen to them but sometimes I just liked scrolling through my library in grid view, much like you would admire a shelf of physical books. If it’s still there, I would like to know how to find it and if not, please please bring it back!!.Version: 3.25.1

Broken messI have been using the audible app to listen to audiobook on my Apple Watch (books downloaded to watch). The most frequent problem is that when I press pause or take my AirPod out of my ear to pause the book will not pause and instead keep playing even after I have pressed the pause button. Eventually when it does pause and I resume the book it will send me to a completely different place in the book. Sometimes it sends me back a few seconds, other times it sends me back entire chapters and because it is difficult to know where your place is on an audible book whilst using Apple Watch I just have to give up with the book. This is totally unacceptable. Stoping pausing and keeping a place in a book is the absolute minimum that should be expected in this app. I am paying for this service! One more thing. When I connect my watch to my phone my place in the book will often not transfer to the phone so I have to find my place once again..Version: 3.22

GarbageThe app crashes every minute, just can't handle this.Version: 3.51.1

Do not buy. Almost impossible to cancelBought this membership ages ago, then cancelled it to my knowledge. Then I got a good look at my line of credit I put all my bills on and saw they had literally been charging me for months. I know for sure that I cancelled, because I sunk over half an hour into trying to figure out how the hell to do so. So when I saw all the charges months later, I was livid. I cancelled again, wasting another half hour trying navigate their app and site. So I sent a follow up email saying I’d cancelled and that it’s extremely shady that they make it so difficult to end payments. After speaking to support they informed me that my membership STILL hadn’t been cancelled!! I even had a picture of my confirmation saying I’d cancelled it myself. SHAME on you for tricking people into giving you their money. I demanded a refund of everything I paid for. DONT BOTHER. GREEDY COMPANY..Version: 3.35.2

FrustratingI wanted was to go somewhere to listen to books. I can’t even purchase the books I want to listen with no information on how to purchase a book. All I got is a wish list. Where do you go from there????.Version: 3.4

Unable to maintain placementI use my Apple Watch (which I synced with the app on my phone) to listen to audio books while on foot and my phone while I drive. Unfortunately, while Audible have added this feature they haven’t been able to make it function properly. I constantly have to find my place again and since the Apple Watch only shows the duration in a chapter - not the whole book - It can be very time consuming and extremely frustrating - especially when you have to pull over on the side of the road to find your place again. Please fix or remove this feature..Version: 3.63

BrutalVery user unfriendly! Can’t access my wish list on my phone, can’t use my credits from my phone. Why is there an app for your phone if none of the features function. Dumb. App should be called inaudible..Version: 3.37

TerribleTerrible app with terrible supports.Version: 3.31

Watch sync problemsThe app itself is fine and I love listening to all the audiobooks, but syncing to the watch is tricky as. It keeps coming up with an error. I’m just reinstalling this iPhone app to see if that makes it work. Edit. Even though it says it has problems it did sync overnight.... but it doesn’t have any whispersync going on. It’s a stand-alone “start at the beginning and only listen to it on this device, not relevant to any of your other places you’ve listened up to on any other devices” kind of thing. One star for the watch app. With a big “meh”.Version: 3.5

Recent updates buggyI have used this app for years and have found it very good in general, but recent updates have created more problems than they’ve solved. From only downloading books while open on a live screen to the sleep timer not working- these are basics. Fix the user-testing please. Disappointed to know that while I have sent a full report through there is unlikely to be a fix until the next scheduled update..Version: 2.31.2

Can't even see your own wishlistGreat for listening to audiobooks, but it's pretty dumb that you can add stuff to your wishlist in the app, but can't see your wishlist or buy books from the app..Version: 3.1.1

Can’t cancel subscriptionYou can not cancel subscription from app. You have to login using desktop to cancel..Version: 3.36

Terrible experience, don’t waste your time!The worst app experience! Firstly, signed up & followed all the steps to purchase my first audio book via browser, not the app (which is ridiculous that you have to go & do it via browser & can’t do it in the app in first place) Purchased book that never appeared in my library once i accessed the app...Absolutely unacceptable after trying so many things, including logging out & reinstalling the app. Like seriously? You follow all these complicated steps to get the audio book & cannot listen to it, since it simply doesn’t appear in your Library?! As the last point of frustration, decided to cancel my membership & guess what...i wasn’t able to, i can only pause it! Absolutely devastated with this terrible experience, there is no way this should be an app that people pay for....Version: 3.38.2

Censorship, Waste of Time, Just buy a book in Real LifeI have seen this app, push really hard in the country I live in. And I was intrigued. I downloaded the app and fiddled around with it till I figured out you cannot purchase in the app itself. Fair enough, it took some time to figure it out but not too much. Then I went on the website. Carefully browse through the selection of books I wanted because the “books” aren’t cheap, all of the ones of interest most likely are about $30-$48 mark. That means that I listen through the sample, read out reviews, compared narrators for a few different books. Finally, I decide to make a purchase. And I get a error message “Sorry, this book is not available to purchase in your Region/country!” Wow! Digital age is coming and it’s a lot easier to restrict and censorship people and knowledge, bit concerning. Buy a book in real life, support that book store. Really disappointed and really a waste of my time..Version: 3.3.2

Terrible Watch AppThe main app is fine, but the Watch integration is basically unusable. Getting a book to start syncimg with the Watch in the first place involves more luck than anything else, and then getting the book to complete a sync requires double the luck. I've had countless instances of a book just stopping at 60%, with no amount of prodding getting it going again. And there's basically no way to successfully listen on multiple devices. If you switch from listening on your Watch to your phone, you're basically guaranteed to have the app lost your place. Oh, and sometimes I was listening from my Watch only to find the book also being played from my phone, but at a wholly different position..Version: 3.72.1

Great service, terrible appCuts off the starts of every chapter, and doesn’t save my spot on any device. You can’t purchase books from the app, you can’t even look at your wishlist from it. They claim that this is because of Apple, yet I have plenty of apps which allow me to at least look at a wishlist!.Version: 3.31

Not ImpressedDownloaded and paid for membership back in February. Cancelled membership on audible.com over the summer but still found they were still charging me monthly after the fact. Called customer support to find out what the charge is for. Ended up finding out audible.ca had been charging me - even though audible.ca came out after I had bought the membership. Issue: audible.com says I am not enrolled in a membership, whereas audible.ca says that I am. I understand that these are two different services but this is one company. I think it’s ridiculous and very misleading that one company related site would say I don’t have a membership, while another company related site says that I do. Customer service did not even offer a refund for the months I cancelled my subscription on audible.com Please work on having some sort of uniformity when it comes to membership information displayed across your websites..Version: 3.12.1

Play doesn’t workPlay button doesn’t play... you have to press it 2 or 3 times. This issue has been going on for over a year and they’ve yet to fix it. Many people have reported the bug but they just don’t seem to care..Version: 3.0.1

A good app that they have given up onThis is a good app with good content available. The actual audible service is pretty great, but it seems that they have completely given up on improving or developing the app for some time now. Still, after years, there is no Chromecast support and still after years there is no Siri support for the app. The inbuilt “discover” page is not great, you can choose a category or search for a book title you know but there’s no searching by tag or language, and no proper filtering or sorting options as you would have on a storefront. I’ve written to them before about some of these problems and naturally I didn’t get anything of substance. Especially when requesting Chromecast support, which loads of people have been asking for for years, I was given a vague “we’re working on it”, which I doubt is the case. Overall I like using this service and app but it’s disheartening to see that its development seems to not be a priority to the very team running it..Version: 3.66

Don’t fix what worked!I don’t know why they decided to change the app, but they did. Before, the library section (which is the content I have via the app) was pretty well organized and could be perfectly navigated between what was actually on my device and what wasn’t. Now it’s a mess of a screen with huge empty margins taking most of the space (a recent addition to mobile development that I don’t understand because I though the point was to USE the space as effectively as possible) and the scrolling is WAY to floaty (I only have to barely have to have my finger on the screen and it’ll move) Now, honestly Audible is a little to expensive of a subscription service for my taste. They only give you 1 credit at a time and STILL treat their service more like a rental than actual ownership (so I don’t know why they don’t move to a “unlimited” model subscription and stop acting like their credits actually mean anything) I already had bad experiences with the service in the past with the service, but decided to try to give it another shot. I don’t think I’ll give them anymore past this. The quality of the app is quickly going downhill (besides what I already mentioned above I also keep getting warning messages about being on a slow connection when my internet is just fine) and there are now MUCH more better services around that handle audiobooks better than they do..Version: 3.20.1

Needs more workI really enjoy my audible subscription, but the app could use some work. No bugs that I have found. It does all it needs to do to play audio books on or offline. I don’t enjoy the shake/tilt interaction and want to turn off motion detect or have the option to do so just for this app. Also, I want to be able to get items on my Wishlist using credit from within the App. Further, sales from within the app via Apple store type purchasing validation would be very handy. It’s quite annoying having to go to safari/chrome to sign in to audible/amazon to buy a book..Version: 2.27

Hard to cancel‘Free trial’ but you need a desktop to even cancel. You cannot cancel through mobile or the app but you can use those to sign up. Don’t fall for it..Version: 3.37

App on iOS is seriously lacking in functionalityThe selection on here is great, but other than that, the iOS version of the app leaves a lot to be desired. You can’t purchase an audiobook on the app, you can’t even access your wishlist from the app. You can’t cancel your subscription from the app. Whatever you purchase is forever stuck on the Audible app and can’t be transferred elsewhere. All you can do is review titles on the app and play the purchased content, and then everything else has to be done online. Come on, guys! What’s the point of even having an app then that has nearly zero functionality?.Version: 3.45.1

Charged my account after cancellingI signed up for the free trial and the app would not download so I immediately cancelled. I looked at my credit card statement today to find a charge from audible. Went back to the site to make sure and I definitely do not have a membership. So just make sure you check your accounts after cancelling your membership..Version: 3.62

Newest Watch update good and badThe most recent update for Apple Watch was at first very exciting until I realized that to find the book I wanted to listen to I had to scroll through EVERY BOOK I OWN ALPHABETICALLY 🤨🤨🤨. I have over 1000 books and trying to scroll down all the way to the R or T titles takes forever. They only have three options to sort recent, title, downloaded. These can be useful but there should be a way to sort based on what is downloaded on the iPhone app. It would also be very useful to have the current listen on iPhone to be at the top of any list so you can easily download it to your watch. I am very very pleased to no longer have to rely of my phone to download books to watch. The app on my phone is great I saw some reviews that don’t like the home page with recommendations and such I personally think it’s great it points me to books I may not come across otherwise and the next in your series list it really useful. I wish I could give this a full five+ stars but there needs to have some refinement and additional options in browsing- but please don’t take away from what you have done for the way you downloaded books and the other items in the updates!!!.Version: 3.82.1

Never Get ThisI’m warning you, never get this app or pay for the membership. What a waste of money, and they make it impossible to cancel the membership. $15 gone from my account after I thought I canceled my membership. Thanks, guess I’ll wait until my next paycheck to buy groceries, not like I need to eat, Audible..Version: 3.38.1

Expensive and untrustworthyAudible does not value its customers. This morning I went onto the App to search a book I wanted to purchase, I then went onto the website (side note, why can’t you purchase books through app..?) After opening website and “signing in” it offers me 1 Month free trial.. I’m thinking “what the!? I’m already a member”. I was signed in under my email and name but it said I have 0 credits, 0 history etc.... so I can’t use my account/credits...I’ve been a member for 5 months, never missed a payment and all of a sudden for some reason their system has just let me go.....this service is a joke. Where is my account and why am I paying through the roof for a service I’m not receiving!?.Version: 3.27.1

Love the phone, hate the changes to the watch appI have loved Audible for many many years and when the watch companion app was added it made it even better until… A couple of releases ago the ability to select books from either the phone or the watch was removed and now you can only control/listen to books downloaded to the watch, and worse yet from the watch. I have nearly 800 books in my Audible library and at any one time I’m switching between two or three, plus my Go To favorites. Assuming I wanted to download a handful of books to my watch, even if they would all fit which they won’t, and I was willing to take the hit on time between recharging which I’m not, the difficulty of finding one book out of many hundreds is a complete non-starter. You can’t even push the book from the phone to the app like you could in previous versions. I reported these problems to the developer directly and the response was the typical, “thank you for letting us know, we will take this into consideration for a future release,” which means they’ve mastered pretending to care without doing anything. Here we are 2 releases later and it’s still broken..Version: 3.86

Horrible app for iwatchI love audible for my phone, but I have never been able to get the app to work properly on iwatch. It either never downloads fully, or does download but is unplayable. Takes over 30 minutes to download and is the most frustrating process I’ve dealt with on the apple platform..Version: 3.21

Hard to useApp doesn’t explain how to use it. I had to look up how to buy a book. Then I couldn’t get into my account because of “suspicious activity on my account” so I got a message saying they sent me an email to unlock my account which I waited hours for and never got. Downloaded and deleted in the same day..Version: 3.42

Stealing My MoneyThis is the worst app. I bought one book in april and finished it and i thought i could stop my subscription to stop paying for something so it did. But then 5 months go by and every month i pay $16 and I DELETED THE APP. I downloaded the app again to see if i could get rid of my card or stop a subscription somehow but i couldn’t find it anywhere. I thought there would be some place where i could remove my card in edit profile but NO, nothing. Not even customer support could help me, i searched up how to stop payment and how to stop subscription, but no results came up for one and only three on the one about stopping payment. There was only one stopping payment answer that was even related to my problem and it didn’t even help. I tried to email them and ask but they said to look at customer support. On the app it says there is something wrong with my credit card and to look it up on the internet but i’m never works. They are still charging me $16 dollars every month..Version: 3.32

User bewareThis app deletes all purchased book tokens, regardless of count, if you cancel the service. I had a purportedly odd situation of having my accrued tokens deducted when I opted to pay cash for an audio book. Some audio books will not be worth the monthly book time you get from the subscription. Instead of investigating my complaints I received formulaic responses about browser caches and otherwise. After deciding to cancel, only the did I learn that all the money I spent on book tokens was going to be deleted. Every other service I have ever dealt with at the very least offers some manner of refund for the unused portion of the service. So beware. Audible comes with a very unpleasant lock-in mechanism that will punish you for cancelling..Version: 3.10.2

HORRIBLE APPThis is bar far the worst app on iOS. I cannot understand how anyone would rate this five stars. It is the most un-user friendly app I’ve ever been on. Feels like it was made by 5th graders..Version: 3.42

This app needs some serious workFirst of all- why can’t we buy books or even redeem the free credit through the app? Seriously??? I can order literally EVERYTHING else via an app, but apparently purchasing an audiobook from an audiobook app is too much to ask?!?!. Then once I’ve gone on a quest to buy a book, I can’t play it of podcasts from my iPad, only my iPhone because despite being logged on to the same account on both devices, on my iPad apparently I’m only allowed to access the pictures of things I’ve purchased, not actually listen to them. It’s in the too hard basket and I’ll be going back to apple bookstore.Version: 3.50

Ok but also ridiculous!!Right so... I play my iBook purchases through the audible app because I prefer the interface! But other than a bigger library of books to choose from that’s all I really like about it (although pretty much all the main big titles you’ll find anywhere). The two main things I dislike are that they don’t allow you to make purchases through the app. In a consumer driven world that’s focused on what’s convenient you can only make purchases on a PC or mobile desktop... at least as a non-member, which brings me to my next point and isn’t very good on the go! The second and the most frustrating to me is looking at a lot of the titles on my “to buy” list, without being forced to pay monthly for a membership and get these “discounts”, I searched some that I’m most interested in and every single one was more expensive than Apple are charging. Most of the time a lot more, even £10+ more. That’s ridiculous and very frustrating to feel as if you’re being bated to buy a membership that ultimately means you some how have to pay monthly to not get ripped off with the purchase prices. So disappointing but hey, enough good reviews on here shows most are happy with it. So just my recent realisation..Version: 2.35

Continues to get worseThis app is suffering from iTunes-itis as it tries to incorporate features that detract from its central purpose, which is storing and playing back audiobooks. It is getting bloated and slow, and harder and harder to navigate. The app always tries to phone home even before playing a fully downloaded boom, ostensibly to check whether you've listened to the book elsewhere and to synchronize. On the handful of occasions I've actually used that misbegotten feature, no syncing actually occurred--so the effect is that I'm now continually waiting for the app to let me start playing my audiobook all to enable a broken feature that I don't even want. Solid design work, gang. The useless "Home" tab has been joined by an equally useless "Discover" page. There's no way to adjust recommendations, so if you listen to a lot of audiobooks in one genre your recommendations will rapidly become clogged with third- and fourth-tier efforts from within that genre--and nothing else. The developers, having saddled the app with a bunch of gameified achievements, have thoughtfully buried them in the settings menu, where at least they're out of the way, though presumably they're still contributing to the app's slowness. Too bad there's not a way to get an app that just does the basics this one is supposed to cover..Version: 3.19

New bugs cropping up recentlyThis app used to be great. Recently though, whenever I try to use it, there are annoying lags in responsiveness. I press play and it won’t play for 10 seconds. Or I try to view my cloud library and have to wait a few seconds before the app will switch from device view to cloud. The Bluetooth connection has also become glitchy, especially when connected to my car system - I press pause on my car’s screen and it takes a few seconds to pause, then starts again, then finally pauses, over the course of another 5 seconds. The app also no longer responds if I try to control play with my phone while it’s connected to my cars bluetooth (at least, it didn’t today). Lastly, if I’m in the library tab and want to look up info on a downloaded book, I can’t just tap the three dots at the right hand side of the book without the book starting to play. This is annoying if I’m currently listening to something (or talking to someone on the phone - the book still starts playing!) and want to look up info on a book. I’ve been using this app for a few years, and this is the first time I’ve really been frustrated with it. Until now, it’s mostly operated smoothly..Version: 2.35

Love audiobooks, frustrating app design with some annoying bugsI have an Audible membership and listen to many books. However, the app needs a UI/UX redesign (or at least tweaks) because it lacks an intuitive design. Faults include difficulty finding one’s wish list and other useful lists easily. Two worst current bugs are: 1) On iOS accepting an inbound phone call when listing through AirPods, the audio book keeps playing over the accepted call rather than pausing. 2) Intermittently and usually after 30+ minutes of continuous playing, the playing audio book pauses when ones (iOS) phone ‘sleeps’ that is when the screen goes to sleep. Killing and restarting the app fixes the issue for a while, then the defect commences again..Version: 3.54

Current bug causes playback to stop when turning phone offIt’s intermittent. If I quit the app and restart it fixes it. Pretty annoying.Version: 3.47

I am lostI am not able to listen to a full book or buy one on the app. I can’t even see my wish list. I am confused and there is no steps for getting audible..Version: 3.37

SlippingThis is a spoiler. I felt Mark Dawson phoned this in. A woman who is both the wife, daughter and niece of Japanese gangsters who has been physically and mentally abused who acts like a clingy little girl? I just couldn’t go along with that. A woman who is accustomed to forging paperwork for people she knows kill people for a living and who has connections with the local ‘Mafia’, who owns a gun and knows how to use it, who is in a privileged position in her community walks in, gun in hand, to find her beloved husband being tortured and she doesn’t shoot? I would have! And I have never even touched a gun, but in her shoes, I would have aimed for his back and fired. I would not have waited for him to turn round and hope that the two of us got out of there alive. And surely, the bad guy wouldn’t have wanted to leave witnesses? There was just too much that, like these examples, just didn’t hang together. I could go on. Three stars as if you aren’t picky, it is a good enough story. It is just that Dawson can do so much better..Version: 3.51

Can't downloadStupid to down load this app. Use a different one that will actually let you download a book in the app. I've already deleted this app. It's crap!!.Version: 3.1.2

Most used app I have aside from gpsLove this app so much. Had it for years and does not disappoint. Thank you for being here, existing and being in my life. Such a great idea and concept. Sorry it took me so long to rate this amazing app! Get it, you won’t regret it, so many wonderful title and books and not over priced! Update: This is still a great app but it needs to be said that the home tab is waaay too much noise visually speaking. Way too many suggestions and advertised books for an app. It’s not a clean look and honestly it’s ugly. The app needs a more sleek minimalist feel for ease of use. I literally get anxiety seeing the homepage with all the extra books recommendations, catalogues and so forth. When I use the app I just want to get to the point not be defaulted to a crazy looking page foot of book images. Please higher someone to update your app comestically. With the IOS update people are discovering less is more with widgets and less apps. Try to use that same concept, I want to see recommendations make it the last tab not the first. Have the first tab be the library and instead of a line chart of books maybe give the option of line display or chart display, just something more sleek please. Update 03 May 2021: The app skips the audio for some reason and when the screen goes dark it stops playing. Please fix this. This is pretty frustrating and my settings don’t have anything that causes this to happen..Version: 3.46


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